Zusammenfassung
Experienced business economist with a proven track record in leadership roles across service management, customer orientation, and sales. Over 25 years of expertise in optimizing processes, managing multi-location operations, and driving quality standards in the automotive industry.
Key strengths include overseeing service departments, spare parts logistics, and rental services for commercial vehicles. Successfully managed operations for up to seven branches, ensuring efficiency and profitability. Certified in quality management and adept at implementing process improvements to enhance customer satisfaction and operational performance.
With a background in mechanical engineering and certifications in business management and leadership, I bring a strategic approach to complex challenges. My focus is on delivering measurable results through effective team leadership, process optimization, and customer-centric solutions.
Sprachen
Englisch
Verhandlungssicher
Ausbildung
Fachhochschule Bochum
Diplom Ingenieur · Maschinenbau · Bochum, Deutschland
Gewerbliche Schulen Witten
Fachabitur · Witten, Deutschland
Daimler AG, Niederlassung Dortmund
KFZ-Schlosser · KFZ-Schlosser · Dortmund, Deutschland
Zertifikate & Bescheinigungen
Certified Manager
Mercedes AG Global Training
Betriebswirt GA
IHK Villingen-Schwenningen