James (Nderitu) Ndungu

Business Development Manager, EMEA (Crypto Custody)

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Nairobi, Kenya

Experience

Aug 2024 - Present
1 year 6 months

Business Development Manager, EMEA (Crypto Custody)

Threshold

  • Manage the full sales lifecycle, from sourcing clients via phone, email and other methods, through to onboarding and ongoing client relationship management thereafter.
  • Generate qualified sales leads, create materials and proposals, conduct demos and close sales.
  • Become a THRESHOLD expert, identifying and solving client needs, and managing client relationships.
  • Establish regular touchpoints to review progress against technical and strategic objectives, including roadmap discussions.
  • Conduct product demonstrations.
  • Work with marketing to provide market updates and customer feedback on running campaigns and messaging, with the aim of increasing the number and quality of leads.
  • Ensure detailed notes of client interactions are kept up to date in CRM with regular sales analytics for management.
  • Provide customer upsell and expansion recommendations for platform products.
  • Represent the brand at conferences and industry events.
Jun 2023 - Jan 2024
8 months

Growth & Partnerships Consultant, Africa (Crypto)

Onramp Money

  • Explore potential business opportunities to expand Onramp Money's operations.
  • Identify and establish relationships with potential partners such as P2P cryptocurrency traders, payment providers and crypto exchanges.
  • Provide comprehensive information and analysis on local payment methods within specified jurisdictions.
  • Build long-term relationships with vendors and partners.
  • Integrate new fiat currencies.
  • Analyze transaction data of recently launched fiat currencies.
  • Attend events on behalf of Onramp Money.
Apr 2023 - Aug 2024
1 year 5 months

Business Development Manager, Africa (Crypto API)

Paychant

  • Develop and execute high-growth outreach and prospecting strategies.
  • Acquire, build and maintain relationships with clients.
  • Understand the needs of clients and partners at every stage of their development and consider how we can add value with product partnerships.
  • Negotiate with partners for favorable terms and conditions.
  • Build and maintain strong relationships with internal cross-functional business units to create more efficient processes, identify bottlenecks, identify growth opportunities and increase overall client success percentage.
  • Think strategically by seeing the bigger picture and setting aims and objectives to develop and improve the business and reach new audiences.
  • Organize conferences and speak at regional and national conferences representing Paychant; collaborate with local groups, foundations, startup incubators, and university groups to co-host events.
  • Conduct data analysis and visualization.
  • Collaborate with the technical team to ensure smooth integration of new fiat currencies.
  • Provide detailed insights and reports to aid efficient issue resolution.
Apr 2022 - Oct 2022
7 months

Business Development Executive

Standard Group PLC

  • Conduct direct sales and market e-commerce platforms and product pitches to potential new clients.
  • Create detailed proposal documents, negotiate terms of agreement and close sales.
  • Manage quality assurance through site evaluations, internal audits and customer surveys.
  • Liaise with Credit Control and clients regarding payment terms, debt collection and maintaining collection timelines.
  • Identify and research opportunities in new and existing markets.
  • Communicate with clients to understand their needs and offer solutions.
  • Create and launch promotional activities and market activations.
  • Build positive, long-lasting relationships with current and potential clients to foster customer retention and satisfaction.
Oct 2021 - Feb 2022
5 months

Onboarding Specialist (Consultant)

DUBUY by DP World

  • Understand the requirements and needs of a buyer and vendor during the onboarding process.
  • Monitor buyer and vendor compliance with DUBUY requirements.
  • Initiate sales calls to existing customers to assess inventory replenishment needs.
  • Monitor buyer and vendor satisfaction data and liaise with buyers and vendors to take proactive measures for improvement.
  • Communicate with clients to understand their needs and offer solutions.
Aug 2020 - Aug 2021
1 year 1 month

Sales and Acquisition Executive

Sendy Ltd

  • Own and execute an aggressive customer acquisition strategy to meet business targets.
  • Manage deal pipeline and source new potential business deals by contacting potential partners and exploring opportunities.
  • Manage relationships with customers through phone calls, emails and visits to ensure customer retention and portfolio growth.
  • Follow up and facilitate customer issue resolution to ensure timely closure and offer a class customer experience.
  • Follow up and ensure prompt payments for services offered to customers and ensure timely debt collection.
  • Stay up to date with new product features and ensure continuous customer education on improved product features.
  • Run demos for prospects, develop presentations and adapt sales collateral.
  • Gather market and customer information and provide feedback to the organization for product development.
  • Prepare daily, weekly and monthly reports as guided by the line manager.

Summary

I'm a dynamic and results-driven Business Development Manager with extensive experience across Africa's Financial Services (crypto p2p platforms, Crypto payment APIs and Crypto custody infrastructure). Currently spearheading high-growth strategies for expansion & partnerships at Threshold, I have a proven track record of acquiring, building, and maintaining key client relationships, integrating new fiat currencies, and driving successful web3 projects. My previous roles at Paychant, Onramp Money, Sendy, Uburu Home Deliveries and Standard Group PLC along with other consultancy roles highlight my ability to identify business opportunities, manage sales operations, foster long-term partnerships and come up with winning growth strategies. My career is marked by a consistent commitment to improving processes, enhancing customer satisfaction, and contributing to the growth of innovative companies.

Skills

  • Telesales
  • Saas
  • Product Demo.
  • Customer Service And Cold Calling.
  • Negotiation Skills And Deal Making.
  • Proficiency In Microsoft Office Suite (Excel, Word, Powerpoint).
  • Excellent Communication.
  • Customer Relationship Management (Crm)
  • Team Leadership
  • Data Analysis & Visualization.
  • B2b And B2c E-commerce.
  • Project Management

Languages

English
Advanced
Swahili
Advanced

Education

Oct 2015 - Jun 2019

South Eastern Kenya University

Bachelor of Science, Statistics · Statistics · Kitui, Kenya

Certifications & licenses

Customer Relationship Management

Great Learning Academy

Effective Communication

Great Learning Academy

Market Research

Great Learning Academy

Sales Management

Great Learning Academy

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