Maximilian Kittner
Interim COO
Experience
Dec 2024 - Present
8 monthsInterim COO
Confidential
- Sales and consulting: Led a 9-person sales and consulting team including individual staff development. Worked closely with clients to manage and shape ongoing consulting projects. Introduced a structured sales process with clear KPIs (e.g., conversion rates per funnel stage, deal cycle times) and set up CRM-based reporting for better control and forecast accuracy. Marketing: Managed the marketing team, developing and implementing targeted measures for positioning and lead generation.
- Marketing responsibility: Led the marketing team, developed and implemented targeted measures for positioning and lead generation, including focused LinkedIn campaigns, SEO measures, and webinar formats for lead qualification.
- Finance: Analyzed financial KPIs together with accounting. Developed new pricing strategies to optimize margins and sustainable growth, including introducing a differentiated pricing structure based on service scope and customer segments.
- Leadership: Active member of the leadership team. Responsible for company-wide change processes and strategic decisions, including implementing an OKR system to better align teams with company strategy.
- Processes and structures: Analyzed and redesigned core business processes along the customer journey (Lead > Deal > Delivery > After Sales). Introduced standardized handoff points between sales, consulting, and operations to increase customer satisfaction and internal efficiency. Established clear role profiles and SOPs for recurring processes.
- Change management: Carried out a comprehensive reorganization process, including redefining responsibilities and teams based on skill sets. Moderated feedback workshops to increase acceptance. Supported the change process with regular all-hands, 1:1 meetings, and targeted change communication measures.
- Sales strategy: Developed a go-to-market strategy to open up new target segments in the mid-market. Introduced an account planning approach for targeted development of existing customers and built a partner network for lead generation. Created personas, value propositions, and use cases for targeted customer outreach.
- Leadership responsibility: 15 internal employees (sales, consulting, marketing, operations)
- Technologies used: HubSpot, M365, LinkedIn, Canva, EOS
Sep 2024 - Present
11 monthsSelf-employed
- Staff leadership and development: Built teams and developed individual employees through coaching and close support.
- Sales and client management: Advised and coached key people in companies, especially in the IT and consulting sectors, focusing on sales and resource management. Includes client support, negotiating terms, and expanding customer relationships.
- Recruiting and talent placement: Profiling, hunting, and identifying new contacts to place specialists in IT, finance, HR, and sales for permanent positions.
- Training and skill development: Organized and conducted training to enhance skills.
- Sales strategies: Implemented cross-selling and upselling strategies to increase revenue.
- Market positioning: Used LinkedIn for recruiting and to strengthen sales activities.
- Technologies used: HubSpot, Apollo.io, M365, Salesforce, Canva, LinkedIn, Confluence
Nov 2022 - Aug 2024
1 year 10 months Germany
Managing Director & Operations Manager
DIS Consulting GmbH and DIS AG / LHH RS (part of the Adecco Group AG)
- Member of the business unit leadership team.
- ICEO consultant for LHH Legacy in outplacement for C-level.
- International contact: Point of contact for all international matters in the group, mainly focused on sales activities in Germany. Coordinated all executive search topics. Part of Adecco Germany cross-selling initiative with all brands (Akkodis, LHH, TAG, Adecco, DIS AG, LHH, Pontoon).
- Digital innovation and transformation: Designed, reviewed, and implemented digital solutions and business models based on client needs and feasibility.
- Sales target management and staff development: Responsible for the newly founded DIS IT division and introduced new initiatives like designing IT bootcamps with a training provider.
- Project and interface management: Managed innovation projects, such as implementing digital recruiting tools and Salesforce in cross-functional teams.
- Revenue responsibility: €150 million per year.
- Leadership responsibility: 400 internal sales and recruiting staff and 4000 external staff.
- Technologies used: M365 incl. Excel, LinkedIn, Lusha, Salesforce
May 2022 - Nov 2022
7 months Frankfurt, Germany
Head of Practice DACH
Finatal GmbH
- Staffing service provider specializing in private equity and C-level placement. Expanded from England to Germany.
- Sales staff development: First hire and built the company in Frankfurt including recruiting sales and recruiting staff. Created onboarding plans, training, and management.
- Strategic sales leadership: Developed a strategic sales plan for target clients in the DACH region in the private equity industry and their portfolio companies.
- Technologies used: Office 365, CRM (Bullhorn), LinkedIn, XING, Lusha, ZoomInfo
Jul 2020 - May 2022
1 year 11 months Zürich, Switzerland
Head of German-Speaking Switzerland
Frank Recruitment Group
- Expansion into Switzerland: Established the company in Switzerland as part of the management board.
- Division leadership: Built sales teams in Geneva and Zurich. Onboarded, trained, and developed employees.
- Strategic sales: Established the FRG brand in a new country, including marketing initiatives, presence, etc.
- Strategic key account management: Won major target accounts like Accenture, IBM iX, and PwC as part of management.
- Contract negotiations: Conducted framework agreement negotiations with corporates and SMEs.
- Revenue responsibility: €10 million per year.
- Leadership responsibility: 50 external project staff in Germany.
- Technologies used: Office, Salesforce, XING, LinkedIn
Feb 2016 - Jul 2020
4 years 6 monthsAccount Manager to Team Leader
Hays AG
- Team leadership: Built sales teams in Germany and Switzerland, onboarded, trained, and developed staff.
- Key account management: Developed and maintained key client relationships through targeted acquisition in industries like chemicals, pharmaceuticals, and cosmetics.
- Talent acquisition and placement: Recruited industry specialists and successfully placed them.
- Contract negotiations: Conducted salary and framework agreement negotiations in corporates and SMEs.
- Goal and performance management: Set personal goals, monitored KPIs, and pursued continuous self-improvement.
- Client acquisition and development: Independently acquired new clients and deepened existing business relationships.
- Consulting and sales: Implemented active sales strategies for IT services and products, both remotely and in person.
- Solution development: Created IT solutions and proposals to meet needs.
- After-sales support: Served as main point of contact for customers after sale.
- Revenue responsibility: €20 million per year.
- Leadership responsibility: 220 external project staff in Germany and 150 in Switzerland.
- Technologies used: Office, XING, SAP BI, SAP Ariba
Jun 2013 - Oct 2015
2 years 5 months Stralsund, Germany
Consultant
Wirtschaftskontor Stralsund
- Client acquisition and development: Independently acquired new clients and deepened existing business relationships.
- Key account management: Managed and strategically developed key client relationships.
- Consulting and sales: Implemented active sales strategies for IT services and products, both remotely and in person.
- Solution development: Created IT solutions and proposals to meet needs.
- After-sales support: Served as main point of contact for customers after sale.
- Revenue responsibility: €0.5 million per year
Languages
German
Native
English
Advanced
Education
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Bachelor · Business Administration
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