Implemented Spotify-model structures with missions and chapters using Azure DevOps
Enhanced capability maps, roadmaps, and IT architecture
Improved meeting structure, project controlling and vendor replacement processes
Strengthened compliance management (IT security, data security)
Aligned with related projects (platform decommissioning, in-house development)
Reporting and escalation at management level
Project language: German (100%)
Jan 2021 - Dec 2021
1 year
Munich, Germany
Global Transition Manager, Project Manager
Münchner Rückversicherungs Gesellschaft AG (Munich Re/MEAG)
Global Workplace Transformation: outsourcing and outphasing workplace services and rolling out smart meeting rooms for MEAG across USA, APAC, EMEA over 10 months
Controlled budget for 2019/2020 and obtained steering committee approvals
Managed EU procurement for SaaS-based price data system (SektVO) including tender documents, evaluation, contract negotiation, decision papers with TCO
Defined SaaS service structure and ITIL-based operations model
Prepared compliance and IT security audits (ISO 27001/DORA), handling information, IT and data security for critical suppliers and works council
Reported to CIO and Head of Trading
Project language: English (75%)
Jan 2018 - Dec 2019
2 years
London, United Kingdom
Program Manager
DB PFK AG (Deutsche Bank Privat und Firmenkunden AG)
Program Manager for Aquila/DINF decentralized infrastructure migration (Postbank merger) over 5 months
Coordinated migration planning and resource onboarding for DB PFK AG
Aligned with Deutsche Bank Frankfurt and London
Conducted workshops and reviewed BAIT compliance (info security, IT governance, DR)
Aligned with related projects (Windows 10, access management, central infrastructure)
Implemented interim technical solutions for printers and clients
Prepared “One Virtual Desktop” VDI rollout on Office 365 and Windows 10
Program controlling, convergence analysis, reporting to program lead
Project language: English (50%)
Jan 2017 - Dec 2018
2 years
Bad Homburg, Germany
Project Manager (Global Workstream Lead)
Fresenius SE/Fresenius Netcare GmbH
Led global workstreams for Office 365 rollout covering compliance, works council and data security in 70 countries, 200 sites, 50,000 users over 21 months
Developed cloud, retention, archiving and classification policies with legal, IT, service management and governance
Aligned with GDPR, DPOs, risk management (ISO 27001/3, COBIT); created pre-screening, DPIA, gap analysis, privacy notices
Built legal and compliance readiness: risk assessments for 70 countries, enablement checklists, legal assessments, local risk identification
Designed and delivered L&C training for 50,000 users in 20 languages; supported Office 365 training as part of change management
Developed legal and litigation hold processes for all segments
Co-designed migration approach from Lotus Notes to O365 (mobilization, enablement, go/no-go, migration, hypercare, cutover, go-live)
Set up project planning and reporting aligned with rollout
Created steering communications and change messaging
Coordinated with US business on tenant architecture
Worked with service management on contractual frameworks (SLA, OLA, controller, processor)
Onboarded my successor
Led China cyber security task force: legal readiness and architecture models
Co-led eDiscovery and legal hold for US litigation; daily XO-level coordination on license issues
Reported to SVP Compliance and board
Project language: English (75%)
Jan 2015 - Dec 2016
2 years
Frankfurt, Germany
Interim Vendor Manager
Deutsche Bank AG
Vendor Manager for Living Wills resolution and remediation compliance project under Dodd-Frank, BRRD, SAG, MaRisk at Deutsche Bank US, New York over 15 months
Negotiated with business-critical global vendors to implement Living Wills policy
Developed negotiation processes and evaluated vendor performance under VRM/MaRisk criteria
Optimized vendor risk management processes and defined “business-critical” levels
Coached project manager
Worked with global law firms to draft living wills amendments by jurisdiction and FAQs
Managed global negotiation escalations to MD level
Supported project reporting
Oversaw sign-off and implementation processes
Coordinated with vendor managers on migrations and contract adjustments
Helped streamline sourcing strategy to optimize vendor structure
Project language: English (100%)
Jan 2015 - Dec 2015
1 year
Opfikon, Switzerland
Deputy Program Manager; Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Deputy program and project manager for “Logistics@DBSR Infrastructure”: collaboration tool rollout for DB Schenker Rail in 10 countries, 17 sites over 11 months
Supported and stood in for program lead in coordinating four subprojects (network, rollout, email, local environment)
Additionally led the DB Communicator collaboration tool rollout pilot in Switzerland: rollout planning, use case development, change management, provider coordination
Project language: German/English (50/50)
Jan 2014 - Dec 2015
2 years
Mainz, Germany
Escalation Manager
UDG GmbH/Procato GmbH
Escalation manager for designing and implementing an e-commerce portal for tradespeople using Scrum over 5 months
Built project governance model (risk, change, communication, stakeholder management)
Revalidated and optimized Scrum development planning (epics, user stories, sprint reorganization in Jira/Confluence)
Conducted team workshops
Revalidated use cases, specifications, business case
Refined overall planning with client
Created traceability matrix (epic to spec delta)
Established claim and contract management (EVB-IT)
Adjusted resource planning
Project language: German (100%)
Jan 2014 - Dec 2014
1 year
Cologne, Germany
Interim Project Manager
AXA Group/Axa Technology Services Germany GmbH
Designed and executed a transition and engagement model for offshoring IT services to Axa Technology Services India as part of a joint savings program over 2.5 months
Managed a 5-person international team (Germany, Belgium, India)
Created project and milestone plans, organizational model
Onboarded new team members
Set up transition and engagement model for service offshoring (wave 1: 15 services)
Extended due diligence for new services
Defined hiring and relocation (Schengen visas, work permits) for German and Belgian staff
Prepared knowledge transfer (activity pooling, shared services)
Aligned service and target operating models
Designed parallel-run and service transition phases
Supported business case development and project budgeting
Established risk management (legal, works council)
Assessed carve-out feasibility for data management to India
Communicated at steering and XO levels and with works councils in Germany and Belgium
Performed stakeholder management and program marketing
Project language: English (100%)
Jan 2014 - Dec 2014
1 year
Darmstadt, Germany
Interim Project Manager
Getronics Premium IT-Service GmbH
Led design and rollout (including transition) of Windows 8 thin clients across 580 sites for Studienkreis GmbH over 4 months
Managed a 10-person team
Created project and milestone planning, organizational model
Onboarded project and successor staff
Designed thin client image and patch strategy
Oversaw network and backend architecture
Developed rollout concept (site surveys, new device deployment, migration, transition)
Created operations and service concept (SLA, OLA) with NOC coordination
Built customer communication and national escalation management
Managed vendors (Cisco, Dell, GUWATEC)
Reviewed and revised contract
Established claim and change management with sales alignment
Controlled project budgets
Communicated at steering level and handled stakeholder management
Project language: German (100%)
Jan 2014 - Dec 2014
1 year
Dreieich, Germany
Trainer/Coach
Hahn Air Lines GmbH
Delivered training in project management, controlling, governance, and leadership
Jan 2014 - Dec 2014
1 year
Dreieich, Germany
Management Consultant
Hahnair GmbH
Advised on service management design, IT department reorganization, and project management optimization with a 2014–16 strategic roadmap over 3 months
Designed ITIL-based service management
Restructured IT department and built strategic roadmap
Set up and improved project management structures (training, manual, processes)
Mapped processes in Jira and Confluence; analyzed dependencies
Project language: German/English (50/50)
Jan 2013 - Dec 2014
2 years
Consultant
IDS GmbH (Allianz AG)
Reviewed SLAs, OLAs, and UP-Cs
Jan 2013 - Dec 2014
2 years
Ludwigsburg, Germany
Interim Project Manager
Wüstenrot & Württembergische AG, Bausparbank AG
Led Balanced Scorecard rollout and IT cost reporting optimization as strategic controlling tools over 7.5 months
Managed two projects with a 6-person team
Developed project and milestone plans, organizational model
Onboarded new staff
Mapped projects in Clarity and Open Workbench
Project I: designed BSC implementation model, identified requirements and stakeholders, built key metric set and BSC map, conducted management interviews, supported data management design (SAP), drafted implementation concept, reported to CIO
Project II: optimized IT product cost reporting, interviewed 60 product managers, analyzed improvement potential, created action plan
Supported procurement process design and metric development
Project language: German (100%)
Jan 2013 - Dec 2013
1 year
Frankfurt, Germany
Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Led videoconferencing solution project (hardware, software, tablets) as a standard service in the DB service portal under unified communications strategy over 8 months
Managed a 35-person cross-departmental team
Developed project and milestone plans, organizational model
Onboarded project staff and successor
Designed product bundling with departments (platform, network, desktop, product management, marketing, service management)
Aligned service to unified communications strategy
Built ordering tool concept and pricing/billing model
Defined service lifecycle management (SLA, OLA, concierge, UHD, IMAC-D)
Created end-to-end order, delivery, and billing flows
Supported operational workflows and customer communications; built escalation management
Established requirements and product release management
Coordinated bandwidth requirements for remote sites
Set up project-specific claim and change management
Controlled budgets and quality gates
Reported to steering committee; handled stakeholder management
Project language: German (100%)
Jan 2012 - Dec 2014
3 years
Consultant
ICS International AG
Developed marketing and sales strategy
Jan 2012 - Dec 2013
2 years
Mainz, Germany
Program Manager
DB Systel GmbH (Deutsche Bahn AG)
Managed rollout of videoconferencing solutions for DB Schenker Rail in 10 countries, 17 sites under insourcing strategy over 12 months
Coordinated four subprojects (platform, network, rollout, operations) with a 15-person virtual team
Planned rollout and milestones; built organizational model
Budgeted and controlled project finances
Deployed video endpoints and ran pilot and dry-run tests
Defined managed service model (SLA, OLA, concierge, service reports)
Refined use cases and built task forces
Developed customer communications and global escalation management
Assisted product and service management for videoconferencing and unified communications
Created communications and user training concepts
Presented to CIO and managed stakeholders
Aligned with insourcing strategy projects
Achieved quality gates
Project language: German/English (50/50)
Jan 2011 - Dec 2012
2 years
Frankfurt, Germany
Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Led infrastructure rollout (web conferencing desktop) for DB Logistics AG over 4 months
Set up team and internal coordination
Ran project meetings with a 4-person team
Planned rollout and milestones; tracked progress
Defined requirements
Supported marketing, product management, and billing model development
Developed corporate ordering process and communications strategy
Managed vendors and built risk and change management
Handled escalation and reviewed IT security issues (data classification, BDSG reporting)
Developed committee communications with data protection and works council
Presented to executive and board
Project language: German/English (50/50)
Jan 2011 - Dec 2011
1 year
Frankfurt am Main, Germany
Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Managed infrastructure rollout I (WAN, Windows Vista desktops, network printers, smartphones) for DB Fuhrpark Service GmbH over 6 months under insourcing project
Oversaw 3-person team; coordinated tasks and tracked milestone progress
Applied DB insourcing model (due diligence, transition, transformation)
Designed printer and smartphone replacement, migration, and contract management concepts
Wrote service desk and rollout vendor procedures
Served as first escalation level; built claim and change management with sales
Monitored program controlling and stakeholder communications
Held project and steering meetings
Managed vendors (DB Kommunikationstechnik)
Developed risk and change management models with task forces
Project language: German (100%)
Jan 2011 - Dec 2011
1 year
Mainz, Germany
Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Managed infrastructure rollout II (Windows 7 desktops) for DB Schenker Rail over 6 months in global insourcing strategy
Presented to executive board
Built and led a 3-person team; coordinated with desktop, application, network, and operations subprojects
Planned rollout and milestones; adapted the DB desktop model for thin clients and virtual desktops
Established insourcing model (due diligence, transition)
Engaged client governance
Ran project meetings and task management
Managed vendors (DBKT, Lenovo)
Set up risk and change management
Project language: German/English (50/50)
Jan 2010 - Dec 2011
2 years
Düsseldorf, Germany
Interim Project Manager, Management Consultant
Atos Origin GmbH/Atos India
Led IT stabilization and improvement taskforce (outsourcing, offshoring, change, PRINCE2) for E-plus over 6 months
Provided strategic project management in IT operations, governance, resource and escalation management
Set up a team of 4 consultants and handled recruitment
Planned and tracked tasks; managed escalations and coached internal management
Introduced risk (Ishikawa, FMEA) and vendor management; managed third parties and offshoring partners
Optimized IT governance structures and built a product management concept
Reviewed service management (SLA, OLA, KPIs) and suggested improvements
Designed a new organizational model and stakeholder management plan
Reported to executive steering committee
Project language: German/English (50/50)
Jan 2010 - Dec 2010
1 year
Mainz, Germany
Project Manager
New Identity AG (now UDG)
Managed “Contextual Communication Engine” social media project in SCRUM for Deutsche Telekom AG over 10.5 months
Set up a 15-person development, templating and testing team
Finalized requirements (BRD/FRD) and began detailed design
Renegotiated budgets and scope changes with client
Revalidated frontend use cases
Built and executed test plans (BE-FE, features)
Controlled risks and budgets; introduced governance, relationship and stakeholder management
Onboarded successor
Implemented SCRUM roles, sprints and daily scrums
Reported to board-level steering committee
Project language: German (100%)
Jan 2009 - Dec 2010
2 years
Eschborn, Germany
Project Manager
DB Systel GmbH (Deutsche Bahn AG)
Managed DAViT desktop special rollout (critical rail management system) over 4 months
Coordinated rollout team and milestone planning
Served as first escalation level
Monitored program controlling; prepared internal service agreements
Managed incidents and problems
Handled stakeholder communications and vendor management
Designed risk and project organization models; led task forces
Replanned projects under change management
Project language: German (100%)
Jan 2009 - Dec 2009
1 year
Erfurt, Germany
Deputy Program Manager, Consultant, PMO
DB Systel GmbH (Deutsche Bahn AG)
Served as deputy program manager, consultant and PMO for BKU21: migrating 60,000 clients from Win2000 to Vista across 1100 sites over 9.5 months
Coordinated multi-project operations; stepped in for program lead as deputy
Oversaw program assistance, escalations, controlling, KPI system development
Managed program reporting (status, management cockpit, steering committee, CIO reports)
Led risk and problem management, stakeholder communications
Updated project milestone planning
Supported line departments and release/requirements management
Managed configuration under CMMI standards
Enhanced program organization and manual
Led task forces for rollouts and customer issues; re-planned under change management
Handled vendor claims
Project language: German (100%)
Jan 2008 - Dec 2024
17 years
Trainer
Promotion Nordhessen
Delivered training in strategic business development, marketing, and innovation
Jan 2008 - Dec 2008
1 year
Leverkusen, Germany
Consultant
Bayer Business Services GmbH
Advised on project advisory office, advisory board, and portfolio management for a carve-out over 3 months
Jan 2008 - Dec 2008
1 year
Frankfurt, Germany
Product Management Specialist
Lufthansa Systems Infratec GmbH
Interim management in presales infrastructure services and product management over 6.5 months
Jan 2007 - Dec 2018
12 years
Trainer/Coach
Thomas Cook AG; Condor Flugdienst GmbH; Commerzbank
Delivered training in provider management, communication, conflict management, and project marketing
Jan 2007 - Dec 2008
2 years
Leverkusen, Germany
Consultant
Bayer Business Services GmbH
Advised on designing and launching the “Lean PC Services” program for Bayer Group subsidiaries over 14.5 months
Jan 2006 - Dec 2007
2 years
Darmstadt, Germany
Service Manager with Budget Responsibility
T-Systems Enterprise Services GmbH
Interim service management for DPAG shared services at T-Systems over 9 months
Jan 2006 - Dec 2006
1 year
Darmstadt, Germany
Quality Manager
T-Systems Enterprise Services GmbH
Conducted quality management audit for Exchange migration (5.5/2003) at DPAG-DP IT Solutions over 1 month
Jan 2006 - Dec 2006
1 year
Neustadt an der Donau, Germany
Transition Manager, Project Manager with Team Leadership
gedas Deutschland GmbH
Interim management for IT outsourcing transition, trouble shooting, and ITIL introduction for Peguform GmbH over 4 months
Jan 2005 - Dec 2020
16 years
Kassel, Germany
Trainer
BZ-Bildungszentrum Kassel GmbH
Designed and delivered IHK Project Manager certification course
Jan 2005 - Dec 2006
2 years
Frankfurt, Germany
Trainer
Universität Frankfurt am Main
Provided project management training for the Presidential Office
Jan 2005 - Dec 2006
2 years
Frankfurt am Main, Germany
Service Delivery/Service Level Manager/Change Manager with Team Leadership
gedas Deutschland GmbH
Interim management for WINTEL outsourcing from Audi to gedas; set up service management office and troubleshooting over 8 months
Jan 2005 - Dec 2005
1 year
Frankfurt, Germany
Consultant/Shift Manager
Deutsche Bank
Governance and Control Office process and project management consulting for data center outsourcing to IBM GS over 4 months
Jan 2004 - Dec 2005
2 years
Nuremberg, Germany
Project Lead (Billing) with Team Leadership
T-Systems International GmbH
Migrated Oracle client 8 to 9 and JAVA JRE 1.3.1 to 1.4.x for T-Mobile over 5 months; troubleshooting
Jan 2004 - Dec 2004
1 year
Trainer
Noventum Consulting GmbH
Conducted workshops on key account management and purchasing
Jan 2003 - Dec 2004
2 years
Consultant/Coach
CASE – Council of American States in Europe/State of Virginia
Advised and coached mid-sized Virginia US firms on European market entry (“CIMEXSTRA”)
Jan 2001 - Dec 2002
2 years
Senior Account Manager, Project Manager
Materna GmbH & Co KG
Jan 2000 - Dec 2001
2 years
Business Development Manager EUR, Key Account Manager, Project Manager
IIR Deutschland GmbH – ESI International Inc.
Covered D-A-CH and UK regions
Jan 1996 - Dec 2000
5 years
Sales Manager, Project Manager
Primark GmbH WEFA, WEFA Inc.
Covered D, A, CH, F, UK, USA markets
Jan 1994 - Dec 1995
2 years
Mannheim, Germany
Internal Organization, Sales
Creditreform Mannheim
Summary
IT GOVERNANCE, IT STRATEGY MANAGEMENT, COMPLIANCE, Risk Management:
Developing strategic IT governance and organizational models based on CMMI, COBIT, ITIL, PMI
Designing and implementing compliance solutions (BRRD, Dodd-Frank, GDPR, CSL; Cloud Act, GDPR, ISO 27001; KRITIS, BAIT, MaRisk)
Creating risk management models based on CMMI, COBIT, ITIL
Designing project governance models and project management manuals
Developing strategic IT product and portfolio management
Troubleshooting, crisis, change and organizational management
Taking on temporary management duties during staff changes or vacancies
Setting up branch offices, business units, or departments for domestic and foreign companies or public organizations
Leading departments for clients across industries (e.g. leading German IT service providers)
Recruiting, training successors
Implementing change management (IT operations, IT service management)
Controlling and budget responsibility
Experience in communication and presentations at executive level
Change Management (Transition, Transformation):
Adapting, transitioning, and transforming organizational structures due to strategic changes (outsourcing, insourcing, M&A, private equity, department mergers)
Harmonizing IT structures (unified communication, data center consolidation, shared services)