Achim Klein - Portfolio Manager, Consultant, Leadership Coach

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Hofheim am Taunus, Germany

Experience

Jan 2023 - Dec 2025

3 years

Hofheim, Germany

Portfolio Manager, Consultant, Leadership Coach

Abbvie Deutschland GmbH &Co. KG

Duration: 23 months
Project 1: Managing and optimizing a portfolio of about 100 projects (launches, infield solutions, data & analytics, digital solutions and products)
Enhancing the project standard (playbook) and aligning with European and global (US) organization
Improving project management and coaching project leads (setup, planning, business cooperation, GDPR, GxP, data security, launches)
Preparing projects for works council review and finalizing completion communications
Optimizing resource management (tracking, deployment, prioritization)
Leading individual projects (off-/transboarding, event management, business smartphone WhatsApp compliance)
Hiring external project managers
Streamlining meeting structures, project controlling (KPIs), change and demand management
Improving risk, issue, dependency, and quality management; supporting internal GxP audits
Optimizing the portfolio management tool (Smartsheet) at national, European, and global levels
Designing and implementing a business value complexity scoring for projects
Building a strategic PMO; improving cross-functional teams; preparing organizational changes
Reporting, communication, and escalation at management level
Leadership coaching for emerging managers (short-time assignments)
Developing “PPM as a service” and “Internal Customer Approach” concepts
Designing and reviewing an “AI Data Governance” framework including roles and processes
Selecting and onboarding my successor
Project 2: Coaching implementation of “One BTS” transformation (geo-teams, new roles) in Global BTS Commercial
Project language: German/English (50/50)

Jan 2022 - Dec 2023

2 years

Hofheim, Germany

Project Manager, Scrum Master, Transition Manager

Münchner Rückversicherungs Gesellschaft AG (Munich Re USA)

Managed outsourcing and outphasing provider migration (Infosphere to Informatica IICS SaaS) with agile transition over 10 months
Built a hybrid project organization (about 25 staff and various providers) and implemented agile in Azure DevOps
Streamlined resource management and clarified agile role profiles (Scrum Master, Product Owner, Project Manager)
Improved agile ceremonies (planning, sprints, tasks, retros, daily scrums, bug sessions, demos, impediment sessions) and deliverable quality
Managed vendors in India/USA (LTI, HCL, Informatica, Capgemini), including escalations and claim/penalty management
Enhanced meeting structures, project controlling (burn down, velocity), risk, issue, and dependency management
Reporting and escalation to US CIO
Project language: English (100%)

Jan 2021 - Dec 2022

2 years

Karlsruhe, Germany

Program Manager

EnBW AG

Led the EnPowerX program: building and launching a B2B billing SaaS platform and agile DevOps transformation over 6 months
Created a hybrid program structure with PMO and multiple subprojects (60 staff)
Introduced a cross-functional “Wingman Principle” organization
Streamlined resource management and clarified agile roles (Chief Product Owner, Product Owner, Agile Coach)
Implemented Spotify-model structures with missions and chapters using Azure DevOps
Enhanced capability maps, roadmaps, and IT architecture
Improved meeting structure, project controlling and vendor replacement processes
Strengthened compliance management (IT security, data security)
Aligned with related projects (platform decommissioning, in-house development)
Reporting and escalation at management level
Project language: German (100%)

Jan 2021 - Dec 2021

1 year

Munich, Germany

Global Transition Manager, Project Manager

Münchner Rückversicherungs Gesellschaft AG (Munich Re/MEAG)

Global Workplace Transformation: outsourcing and outphasing workplace services and rolling out smart meeting rooms for MEAG across USA, APAC, EMEA over 10 months
Managed provider change, communication, escalations
Orchestrated transition phases (planning, knowledge transfer, shadowing, hypercare, cut-over, go-live) using ServiceNow
Organized global knowledge-transfer sessions and daily coordination with regional and global management
Developed global user communications
Prepared GDPR, VAIT, DORA, Schrems II compliance and works council communication
Coached US colleagues
Led smart meeting room rollout (MTR, Logitech, MS Teams) in EMEA: kick-offs, site surveys, vendor management, installation acceptance
Managed site preparations and KAIT requirements
Developed user communication
Project language: English (100%)

Jan 2020 - Dec 2021

2 years

Eschborn, Germany

Interim Manager

Compass Group Deutschland GmbH/Compass Group PLC

For 4 months, built change and program/portfolio/project organization including PMO
Developed and launched a stage-gate project model and organizational change process
Created IT project management framework with processes and tools
Coached project managers and supported operational project questions
Interim lead for “Workforce Management” rollout (491 sites, 5000 staff)
Scoped, sized, and gathered requirements with UK partner
Project and resource planning, cost estimation
Prepared decision papers and business cases (OPEX, CAPEX)
Established governance (communication, escalation, steering)
Set up hiring process
Project language: English (75%)

Jan 2020 - Dec 2020

1 year

Mülheim, Germany

Principal Consultant

ALDI Süd (ALDI International Services GmbH & Co. oHG)

Designed and rolled out international IT vendor governance over 5.5 months
Built IT vendor governance framework (processes, standards, policies, guidelines, roles, communication, escalation, relationship management)
Created governance-based role model with RACI
Optimized existing vendor lifecycle and evaluation
Prepared governance policies
Defined performance criteria (KPIs, CSFs)
Rolled out vendor governance across Europe and the USA
Supported training concept development
Aligned approach with senior management
Project language: English (50%)

Jan 2019 - Dec 2020

2 years

Kassel, Germany

Trainer

BZ-Bildungszentrum Kassel GmbH

Designed and delivered IHK Marketing Manager certification course

Jan 2019 - Dec 2020

2 years

Karlsruhe, Germany

Program Manager

EnBW AG (EnBW-Trading)

Led MD&LC (Market Data & Live Curves Infrastructure) digital transformation for 15 months
Stabilized and reset a market and pricing data system project for EnBW Trading with a 15-person team
Managed hiring with procurement (profiles, interviews, onboarding)
Defined scope and subprojects: data backbone, data lake, real-time connectors, live curves modeling
Introduced non-real-time data integration and quality management
Shifted subprojects to agile approach under “New System Landscape” program
Supported customer journeys, technical domains, DevOps setup
Oversaw MVP development on AWS and Azure DevOps using Python
Implemented agile coaching, product ownership, daily scrums, sprint planning
Controlled budget for 2019/2020 and obtained steering committee approvals
Managed EU procurement for SaaS-based price data system (SektVO) including tender documents, evaluation, contract negotiation, decision papers with TCO
Defined SaaS service structure and ITIL-based operations model
Prepared compliance and IT security audits (ISO 27001/DORA), handling information, IT and data security for critical suppliers and works council
Reported to CIO and Head of Trading
Project language: English (75%)

Jan 2018 - Dec 2019

2 years

London, United Kingdom

Program Manager

DB PFK AG (Deutsche Bank Privat und Firmenkunden AG)

Program Manager for Aquila/DINF decentralized infrastructure migration (Postbank merger) over 5 months
Coordinated migration planning and resource onboarding for DB PFK AG
Aligned with Deutsche Bank Frankfurt and London
Conducted workshops and reviewed BAIT compliance (info security, IT governance, DR)
Aligned with related projects (Windows 10, access management, central infrastructure)
Implemented interim technical solutions for printers and clients
Prepared “One Virtual Desktop” VDI rollout on Office 365 and Windows 10
Program controlling, convergence analysis, reporting to program lead
Project language: English (50%)

Jan 2017 - Dec 2018

2 years

Bad Homburg, Germany

Project Manager (Global Workstream Lead)

Fresenius SE/Fresenius Netcare GmbH

Led global workstreams for Office 365 rollout covering compliance, works council and data security in 70 countries, 200 sites, 50,000 users over 21 months
Developed cloud, retention, archiving and classification policies with legal, IT, service management and governance
Aligned with GDPR, DPOs, risk management (ISO 27001/3, COBIT); created pre-screening, DPIA, gap analysis, privacy notices
Built legal and compliance readiness: risk assessments for 70 countries, enablement checklists, legal assessments, local risk identification
Designed and delivered L&C training for 50,000 users in 20 languages; supported Office 365 training as part of change management
Developed legal and litigation hold processes for all segments
Co-designed migration approach from Lotus Notes to O365 (mobilization, enablement, go/no-go, migration, hypercare, cutover, go-live)
Set up project planning and reporting aligned with rollout
Created steering communications and change messaging
Coordinated with US business on tenant architecture
Worked with service management on contractual frameworks (SLA, OLA, controller, processor)
Onboarded my successor
Led China cyber security task force: legal readiness and architecture models
Co-led eDiscovery and legal hold for US litigation; daily XO-level coordination on license issues
Reported to SVP Compliance and board
Project language: English (75%)

Jan 2015 - Dec 2016

2 years

Frankfurt, Germany

Interim Vendor Manager

Deutsche Bank AG

Vendor Manager for Living Wills resolution and remediation compliance project under Dodd-Frank, BRRD, SAG, MaRisk at Deutsche Bank US, New York over 15 months
Negotiated with business-critical global vendors to implement Living Wills policy
Supported project setup: scope, estimation, organization, communication, escalation, steering processes
Developed negotiation processes and evaluated vendor performance under VRM/MaRisk criteria
Optimized vendor risk management processes and defined “business-critical” levels
Coached project manager
Worked with global law firms to draft living wills amendments by jurisdiction and FAQs
Managed global negotiation escalations to MD level
Supported project reporting
Oversaw sign-off and implementation processes
Coordinated with vendor managers on migrations and contract adjustments
Helped streamline sourcing strategy to optimize vendor structure
Project language: English (100%)

Jan 2015 - Dec 2015

1 year

Opfikon, Switzerland

Deputy Program Manager; Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Deputy program and project manager for “Logistics@DBSR Infrastructure”: collaboration tool rollout for DB Schenker Rail in 10 countries, 17 sites over 11 months
Supported and stood in for program lead in coordinating four subprojects (network, rollout, email, local environment)
Tracked milestones, optimized planning, coordinated PMO
Led program planning and subproject alignment for 5000 client rollout
Coordinated key documentation (transformation concept, FMO concept)
Onboarded and offboarded project staff; supervised two BA students and thesis
Set up requirements, change and claim management; liaised with sales
Improved project controlling, quality management, printer taskforce, incident resolution
Enhanced meeting structure, stakeholder management, CIO-level presentations
Additionally led the DB Communicator collaboration tool rollout pilot in Switzerland: rollout planning, use case development, change management, provider coordination
Project language: German/English (50/50)

Jan 2014 - Dec 2015

2 years

Mainz, Germany

Escalation Manager

UDG GmbH/Procato GmbH

Escalation manager for designing and implementing an e-commerce portal for tradespeople using Scrum over 5 months
Built project governance model (risk, change, communication, stakeholder management)
Revalidated and optimized Scrum development planning (epics, user stories, sprint reorganization in Jira/Confluence)
Conducted team workshops
Revalidated use cases, specifications, business case
Refined overall planning with client
Created traceability matrix (epic to spec delta)
Established claim and contract management (EVB-IT)
Adjusted resource planning
Project language: German (100%)

Jan 2014 - Dec 2014

1 year

Cologne, Germany

Interim Project Manager

AXA Group/Axa Technology Services Germany GmbH

Designed and executed a transition and engagement model for offshoring IT services to Axa Technology Services India as part of a joint savings program over 2.5 months
Managed a 5-person international team (Germany, Belgium, India)
Created project and milestone plans, organizational model
Onboarded new team members
Set up transition and engagement model for service offshoring (wave 1: 15 services)
Extended due diligence for new services
Defined hiring and relocation (Schengen visas, work permits) for German and Belgian staff
Prepared knowledge transfer (activity pooling, shared services)
Aligned service and target operating models
Designed parallel-run and service transition phases
Supported business case development and project budgeting
Established risk management (legal, works council)
Assessed carve-out feasibility for data management to India
Communicated at steering and XO levels and with works councils in Germany and Belgium
Performed stakeholder management and program marketing
Project language: English (100%)

Jan 2014 - Dec 2014

1 year

Darmstadt, Germany

Interim Project Manager

Getronics Premium IT-Service GmbH

Led design and rollout (including transition) of Windows 8 thin clients across 580 sites for Studienkreis GmbH over 4 months
Managed a 10-person team
Created project and milestone planning, organizational model
Onboarded project and successor staff
Designed thin client image and patch strategy
Oversaw network and backend architecture
Developed rollout concept (site surveys, new device deployment, migration, transition)
Created operations and service concept (SLA, OLA) with NOC coordination
Built customer communication and national escalation management
Managed vendors (Cisco, Dell, GUWATEC)
Reviewed and revised contract
Established claim and change management with sales alignment
Controlled project budgets
Communicated at steering level and handled stakeholder management
Project language: German (100%)

Jan 2014 - Dec 2014

1 year

Dreieich, Germany

Trainer/Coach

Hahn Air Lines GmbH

Delivered training in project management, controlling, governance, and leadership

Jan 2014 - Dec 2014

1 year

Dreieich, Germany

Management Consultant

Hahnair GmbH

Advised on service management design, IT department reorganization, and project management optimization with a 2014–16 strategic roadmap over 3 months
Designed ITIL-based service management
Restructured IT department and built strategic roadmap
Set up and improved project management structures (training, manual, processes)
Mapped processes in Jira and Confluence; analyzed dependencies
Project language: German/English (50/50)

Jan 2013 - Dec 2014

2 years

Consultant

IDS GmbH (Allianz AG)

Reviewed SLAs, OLAs, and UP-Cs

Jan 2013 - Dec 2014

2 years

Ludwigsburg, Germany

Interim Project Manager

Wüstenrot & Württembergische AG, Bausparbank AG

Led Balanced Scorecard rollout and IT cost reporting optimization as strategic controlling tools over 7.5 months
Managed two projects with a 6-person team
Developed project and milestone plans, organizational model
Onboarded new staff
Mapped projects in Clarity and Open Workbench
Project I: designed BSC implementation model, identified requirements and stakeholders, built key metric set and BSC map, conducted management interviews, supported data management design (SAP), drafted implementation concept, reported to CIO
Project II: optimized IT product cost reporting, interviewed 60 product managers, analyzed improvement potential, created action plan
Supported procurement process design and metric development
Project language: German (100%)

Jan 2013 - Dec 2013

1 year

Frankfurt, Germany

Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Led videoconferencing solution project (hardware, software, tablets) as a standard service in the DB service portal under unified communications strategy over 8 months
Managed a 35-person cross-departmental team
Developed project and milestone plans, organizational model
Onboarded project staff and successor
Designed product bundling with departments (platform, network, desktop, product management, marketing, service management)
Aligned service to unified communications strategy
Built ordering tool concept and pricing/billing model
Defined service lifecycle management (SLA, OLA, concierge, UHD, IMAC-D)
Created end-to-end order, delivery, and billing flows
Supported operational workflows and customer communications; built escalation management
Established requirements and product release management
Coordinated bandwidth requirements for remote sites
Set up project-specific claim and change management
Controlled budgets and quality gates
Reported to steering committee; handled stakeholder management
Project language: German (100%)

Jan 2012 - Dec 2014

3 years

Consultant

ICS International AG

Developed marketing and sales strategy

Jan 2012 - Dec 2013

2 years

Mainz, Germany

Program Manager

DB Systel GmbH (Deutsche Bahn AG)

Managed rollout of videoconferencing solutions for DB Schenker Rail in 10 countries, 17 sites under insourcing strategy over 12 months
Coordinated four subprojects (platform, network, rollout, operations) with a 15-person virtual team
Planned rollout and milestones; built organizational model
Budgeted and controlled project finances
Deployed video endpoints and ran pilot and dry-run tests
Defined managed service model (SLA, OLA, concierge, service reports)
Refined use cases and built task forces
Developed customer communications and global escalation management
Supported requirements and release management
Managed providers (Vodafone, Cisco, DBKT, T-Systems)
Defined claim and change management with sales
Assisted product and service management for videoconferencing and unified communications
Created communications and user training concepts
Presented to CIO and managed stakeholders
Aligned with insourcing strategy projects
Achieved quality gates
Project language: German/English (50/50)

Jan 2011 - Dec 2012

2 years

Frankfurt, Germany

Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Led infrastructure rollout (web conferencing desktop) for DB Logistics AG over 4 months
Set up team and internal coordination
Ran project meetings with a 4-person team
Planned rollout and milestones; tracked progress
Defined requirements
Supported marketing, product management, and billing model development
Developed corporate ordering process and communications strategy
Managed vendors and built risk and change management
Handled escalation and reviewed IT security issues (data classification, BDSG reporting)
Developed committee communications with data protection and works council
Presented to executive and board
Project language: German/English (50/50)

Jan 2011 - Dec 2011

1 year

Frankfurt am Main, Germany

Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Managed infrastructure rollout I (WAN, Windows Vista desktops, network printers, smartphones) for DB Fuhrpark Service GmbH over 6 months under insourcing project
Oversaw 3-person team; coordinated tasks and tracked milestone progress
Applied DB insourcing model (due diligence, transition, transformation)
Designed printer and smartphone replacement, migration, and contract management concepts
Wrote service desk and rollout vendor procedures
Served as first escalation level; built claim and change management with sales
Monitored program controlling and stakeholder communications
Held project and steering meetings
Managed vendors (DB Kommunikationstechnik)
Developed risk and change management models with task forces
Project language: German (100%)

Jan 2011 - Dec 2011

1 year

Mainz, Germany

Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Managed infrastructure rollout II (Windows 7 desktops) for DB Schenker Rail over 6 months in global insourcing strategy
Presented to executive board
Built and led a 3-person team; coordinated with desktop, application, network, and operations subprojects
Planned rollout and milestones; adapted the DB desktop model for thin clients and virtual desktops
Established insourcing model (due diligence, transition)
Engaged client governance
Ran project meetings and task management
Managed vendors (DBKT, Lenovo)
Set up risk and change management
Project language: German/English (50/50)

Jan 2010 - Dec 2011

2 years

Düsseldorf, Germany

Interim Project Manager, Management Consultant

Atos Origin GmbH/Atos India

Led IT stabilization and improvement taskforce (outsourcing, offshoring, change, PRINCE2) for E-plus over 6 months
Provided strategic project management in IT operations, governance, resource and escalation management
Set up a team of 4 consultants and handled recruitment
Planned and tracked tasks; managed escalations and coached internal management
Introduced risk (Ishikawa, FMEA) and vendor management; managed third parties and offshoring partners
Optimized IT governance structures and built a product management concept
Reviewed service management (SLA, OLA, KPIs) and suggested improvements
Designed a new organizational model and stakeholder management plan
Reported to executive steering committee
Project language: German/English (50/50)

Jan 2010 - Dec 2010

1 year

Mainz, Germany

Project Manager

New Identity AG (now UDG)

Managed “Contextual Communication Engine” social media project in SCRUM for Deutsche Telekom AG over 10.5 months
Set up a 15-person development, templating and testing team
Finalized requirements (BRD/FRD) and began detailed design
Renegotiated budgets and scope changes with client
Revalidated frontend use cases
Built and executed test plans (BE-FE, features)
Controlled risks and budgets; introduced governance, relationship and stakeholder management
Onboarded successor
Implemented SCRUM roles, sprints and daily scrums
Reported to board-level steering committee
Project language: German (100%)

Jan 2009 - Dec 2010

2 years

Eschborn, Germany

Project Manager

DB Systel GmbH (Deutsche Bahn AG)

Managed DAViT desktop special rollout (critical rail management system) over 4 months
Coordinated rollout team and milestone planning
Served as first escalation level
Monitored program controlling; prepared internal service agreements
Managed incidents and problems
Handled stakeholder communications and vendor management
Designed risk and project organization models; led task forces
Replanned projects under change management
Project language: German (100%)

Jan 2009 - Dec 2009

1 year

Erfurt, Germany

Deputy Program Manager, Consultant, PMO

DB Systel GmbH (Deutsche Bahn AG)

Served as deputy program manager, consultant and PMO for BKU21: migrating 60,000 clients from Win2000 to Vista across 1100 sites over 9.5 months
Coordinated multi-project operations; stepped in for program lead as deputy
Oversaw program assistance, escalations, controlling, KPI system development
Managed program reporting (status, management cockpit, steering committee, CIO reports)
Led risk and problem management, stakeholder communications
Updated project milestone planning
Supported line departments and release/requirements management
Managed configuration under CMMI standards
Enhanced program organization and manual
Led task forces for rollouts and customer issues; re-planned under change management
Handled vendor claims
Project language: German (100%)

Jan 2008 - Dec 2024

17 years

Trainer

Promotion Nordhessen

Delivered training in strategic business development, marketing, and innovation

Jan 2008 - Dec 2008

1 year

Leverkusen, Germany

Consultant

Bayer Business Services GmbH

Advised on project advisory office, advisory board, and portfolio management for a carve-out over 3 months

Jan 2008 - Dec 2008

1 year

Frankfurt, Germany

Product Management Specialist

Lufthansa Systems Infratec GmbH

Interim management in presales infrastructure services and product management over 6.5 months

Jan 2007 - Dec 2018

12 years

Trainer/Coach

Thomas Cook AG; Condor Flugdienst GmbH; Commerzbank

Delivered training in provider management, communication, conflict management, and project marketing

Jan 2007 - Dec 2008

2 years

Leverkusen, Germany

Consultant

Bayer Business Services GmbH

Advised on designing and launching the “Lean PC Services” program for Bayer Group subsidiaries over 14.5 months

Jan 2006 - Dec 2007

2 years

Darmstadt, Germany

Service Manager with Budget Responsibility

T-Systems Enterprise Services GmbH

Interim service management for DPAG shared services at T-Systems over 9 months

Jan 2006 - Dec 2006

1 year

Darmstadt, Germany

Quality Manager

T-Systems Enterprise Services GmbH

Conducted quality management audit for Exchange migration (5.5/2003) at DPAG-DP IT Solutions over 1 month

Jan 2006 - Dec 2006

1 year

Neustadt an der Donau, Germany

Transition Manager, Project Manager with Team Leadership

gedas Deutschland GmbH

Interim management for IT outsourcing transition, trouble shooting, and ITIL introduction for Peguform GmbH over 4 months

Jan 2005 - Dec 2020

16 years

Kassel, Germany

Trainer

BZ-Bildungszentrum Kassel GmbH

Designed and delivered IHK Project Manager certification course

Jan 2005 - Dec 2006

2 years

Frankfurt, Germany

Trainer

Universität Frankfurt am Main

Provided project management training for the Presidential Office

Jan 2005 - Dec 2006

2 years

Frankfurt am Main, Germany

Service Delivery/Service Level Manager/Change Manager with Team Leadership

gedas Deutschland GmbH

Interim management for WINTEL outsourcing from Audi to gedas; set up service management office and troubleshooting over 8 months

Jan 2005 - Dec 2005

1 year

Frankfurt, Germany

Consultant/Shift Manager

Deutsche Bank

Governance and Control Office process and project management consulting for data center outsourcing to IBM GS over 4 months

Jan 2004 - Dec 2005

2 years

Nuremberg, Germany

Project Lead (Billing) with Team Leadership

T-Systems International GmbH

Migrated Oracle client 8 to 9 and JAVA JRE 1.3.1 to 1.4.x for T-Mobile over 5 months; troubleshooting

Jan 2004 - Dec 2004

1 year

Trainer

Noventum Consulting GmbH

Conducted workshops on key account management and purchasing

Jan 2003 - Dec 2004

2 years

Consultant/Coach

CASE – Council of American States in Europe/State of Virginia

Advised and coached mid-sized Virginia US firms on European market entry (“CIMEXSTRA”)

Jan 2001 - Dec 2002

2 years

Senior Account Manager, Project Manager

Materna GmbH & Co KG

Jan 2000 - Dec 2001

2 years

Business Development Manager EUR, Key Account Manager, Project Manager

IIR Deutschland GmbH – ESI International Inc.

Covered D-A-CH and UK regions

Jan 1996 - Dec 2000

5 years

Sales Manager, Project Manager

Primark GmbH WEFA, WEFA Inc.

Covered D, A, CH, F, UK, USA markets

Jan 1994 - Dec 1995

2 years

Mannheim, Germany

Internal Organization, Sales

Creditreform Mannheim

Summary

IT GOVERNANCE, IT STRATEGY MANAGEMENT, COMPLIANCE, Risk Management:
Developing strategic IT governance and organizational models based on CMMI, COBIT, ITIL, PMI
Designing and implementing compliance solutions (BRRD, Dodd-Frank, GDPR, CSL; Cloud Act, GDPR, ISO 27001; KRITIS, BAIT, MaRisk)
Creating risk management models based on CMMI, COBIT, ITIL
Designing project governance models and project management manuals
Developing strategic IT product and portfolio management
Performing financial analyses (TCO, ROI)
Defining cost and pricing structures
IT Project Management:
Troubleshooting, crisis management, change management
Multi-project and program portfolio management; setting up and planning projects
Project team building, leading and coordinating multicultural, interdisciplinary teams nationally and internationally
Conflict management
Project controlling; developing and managing IT metrics systems and balanced scorecards; defining project KPIs and CSFs
Project steering, including budget responsibility and invoice review
Risk and schedule management, progress monitoring
Quality management – QM checks for projects
Developing project processes, organizations, and RACI diagrams
Setting up PMO and SMO (designing processes, implementation, staffing)
Assessing project maturity and developing maturity models
Writing project management manuals
Implementing agile projects (SCRUM) and integrating with classic standards (PMI, GPM)
Building and managing agile frameworks (SAFe)
IT Service Management:
Designing strategic service management
Creating product and service catalogs and service models
Defining and implementing ITIL processes; coordinating incident, problem, change, configuration, availability, and capacity management
Setting up local support and helpdesk (2nd, 3rd level, 24/7/365) and operational concepts
Developing information management processes for UHDs
Designing and managing SLAs, OLAs, UP-Cs internationally
Contract management for licenses, services, software, and subcontractors
Writing operations manuals
Contract, Vendor, Sourcing Management:
Setting up vendor management and risk management (including SLA management and replacements)
Designing and implementing outsourcing and insourcing models
Developing sourcing strategies (third party management, onboarding, offboarding, vendor optimization); vendor risk management
Claim and post-signature management
Designing and optimizing MSAs, SLAs, OLAs, UP-Cs
Interim Management (IT and non-IT):
Troubleshooting, crisis, change and organizational management
Taking on temporary management duties during staff changes or vacancies
Setting up branch offices, business units, or departments for domestic and foreign companies or public organizations
Leading departments for clients across industries (e.g. leading German IT service providers)
Recruiting, training successors
Implementing change management (IT operations, IT service management)
Controlling and budget responsibility
Experience in communication and presentations at executive level
Change Management (Transition, Transformation):
Adapting, transitioning, and transforming organizational structures due to strategic changes (outsourcing, insourcing, M&A, private equity, department mergers)
Harmonizing IT structures (unified communication, data center consolidation, shared services)
Developing strategic roadmaps (offshoring, outsourcing, insourcing, make-or-buy, release management)
Change management at organizational level (IT and business)
Managing interface issues (business-IT, line-project)
Designing and executing communication plans including works councils
Strategic Business Development/Sales, Product Portfolio Management:
Traditional consulting: strategy, market analysis, competition, international expansion
Building cross-industry company, sales and market structures
Creating sales metrics systems
Developing strategic KAM and partner models
Designing sales organizations, processes, and concepts
Planning and optimizing product portfolios (service models, bundling, up- and cross-selling, BCG matrix, ABC analysis, SWOT)
Defining cost and pricing models aligned with IT service structures
IT controlling; designing and creating BSCs (KPI, CSF), including ITIL-based
Validating business cases
Training and Coaching (IT and non-IT):
Leadership training in IT strategy and governance, business development, negotiation, provider and vendor management
Project management certification training (approx. 15–30 PMs per year)
Training in organizational setup (IT and non-IT)
Coaching staff and managers to improve performance
Unique selling point: developed own consulting concept “Total Strategy Management”®