Silvia Forstner
Agile PM
Experience
Mar 2023 - Present
2 years 5 monthsHerzogenaurach, Germany
Agile PM
Puma SE
- Area: IT, software dev product lifecycle management, agile PM
- Steering & managing various software development projects between Puma product management and agile dev teams of external vendors
- Communication with all stakeholders
- Promoting transparency and focus on project topics
- Aligning different business units and external partners
- Supporting product managers / product owners in preparing and managing requirements in workshops/tools and using short feedback loops
- Supporting hybrid/agile collaboration
May 2022 - Jan 2023
9 monthsBremen, Germany
Scrum Master/Agile Coach
CTS Eventim
- Area: IT, webshop development, Scrum Master/Agile Coach
- Empowering teams to self-organize in product development, implement and regularly review Scrum processes and values. Supporting PO and promoting agile work in the organization.
- Facilitating Scrum events
- Preparing and running (cross-team) workshops
- Leading team recruiting processes
- Onboarding new team members
- Promoting Scrum processes
- Conducting 1:1 conversations
- Working on Eventim’s webshop with six Scrum teams, two of which I supported. Teams focus on different shop areas, one on discovery domain, the other on checkout. The product is very complex, selling tickets in over 20 countries with various country and promoter needs and functionality on many devices. A special challenge is many time-bound requirements tied to specific events (tours, events like the Olympics).
Jan 2022 - Apr 2022
4 monthsBerlin, Germany
Agile IT Project Manager
Francotyp-Postalia GmbH
- Area: IT, ERP system consolidation and replacement
- Agile management of the IT area for the project that consolidated and migrated various local ERP systems used internationally at FP to a cloud ERP system (Oracle NetSuite).
- Gathering requirements
- Creating user stories
- Creating, monitoring and updating project plans
- Stakeholder management with partners
- Approving work packages
- FP One ERP: replacing existing local ERP systems with cloud-based Oracle NetSuite. Challenges included different business processes in country units and a missing unified data model. First, existing processes had to be consolidated and aligned across all business areas. Technical config of the cloud system, its testing and data migration preparation were key parts of the project.
Apr 2021 - Dec 2021
9 monthsStuttgart, Germany
Scrum Master, Agile Coach
Kaiser+Kraft Europa GmbH
- Area: IT, ERP system (Enterprise Resource Planning)
- Supporting the ERP Scrum team in improving the agile development process
- Guiding the change from traditional to agile ways of working
- Establishing new, suitable tools and processes, e.g. Jira, Miro
- Advising/changing team structure
- Supporting team split and later onboarding of a second Scrum Master
- Establishing the product owner role in both teams
- Promoting an agile mindset (workshops, day-to-day)
- Preparing and planning Scrum events and workshops
- Shaping collaboration with external development partners & operations
- Restructuring the requirement workflow/stakeholder collaboration
- Coaching/mentoring leaders and stakeholders to optimize agile work across the organization
- Preparing and training for SAFe adoption
- Introducing PI planning (SAFe)
- Preparing, moderating and following up SAFe events (refinements, PI planning, review, retro)
- Coordinating with other RTEs
- Improve get more done: As part of the project, the old ERP system based on MS Dynamics AX is replaced. This involves running old and new systems in parallel, gradual migration of country branches, interface adjustments and ongoing development based on current business needs. Countries have strong specific functionalities that must be mapped in the new system, aiming to avoid custom development and handle specifics via configuration.
Nov 2019 - Apr 2021
1 year 6 monthsDarmstadt, Germany
Product Owner, Requirements Engineer, Agile Expert
Deutsche Telekom / Reply GmbH
- Area: OSS (Operations Support Systems)
- PO support in one Scrum team responsible for the interface between existing DT IT and the new Access 4.0 architecture and overall processes
- Working in the Nexus team for cross-team coordination in Nexus
- Backlog grooming
- Support/coaching in applying agile methods in multi-Scrum teams and with other non-agile business units
- Developing/implementing a new model for team collaboration (focus on end-to-end use cases)
- Content/method collaboration with other business units/external dev partners/DevOps/operations/stakeholders
- Planning and running workshops, trainings, ceremonies
- Gathering, analyzing and aligning requirements in the team, program and with other DT technical areas
- Creating process descriptions and UML sequence diagrams
- Developing suitable end-to-end use cases and refinement with teams
- Access 4.0 program: developing and implementing a new DT network architecture to deploy and manage network infrastructure with modern cloud technology. The program is run agile with Scrum and the Nexus framework. It includes 10 Scrum teams and the Nexus team, with close cooperation with DT technical areas in many domains.
Aug 2008 - Jun 2019
10 years 11 monthsFrankfurt, Germany
(IT) Project Manager – Agile Expert, Lead Solution Designer
Vodafone Germany
- Area: retail customer IT solutions and implementation
- IT project manager – Agile Expert: led over 25 software development projects, often with budgets of several million € and involving over 30 systems from different vendors. Managed hybrid complex project environments with multiple agile and traditional teams using Scrum, SAFe and LeSS. Took on Scrum Master and Product Owner tasks to support agile transition. Coached to maintain and improve agile processes. Led meetings… traditional & Scrum. Coordinated internal and external, onsite and offshore resources. Delivered projects with strict focus on time and budget.
- Lead Solution Designer: translating business requirements into IT language, analyzing processes and system landscapes. Responsible for delivering the best solution in close coordination with development teams, architects, security and requestors to provide a creative, smart and user-friendly solution as quickly and cost-effectively as possible.
- Project expert for GDPR (data protection regulation), product launches (Vodafone TV, VTV with Sky, VTV via LTE), product enhancements (new bandwidths), process optimization (SIM delivery), risk management, error analysis, time and budget coordination across project phases
- Applying new GDPR rules to permission management (budget €3.5M, role IT project manager – Agile Expert, Lead Solution Designer)
- New Address Verification (budget €4.9M, role project manager – Agile Expert)
- Customer Permission Management (budget €3.2M, role IT PM, Lead Solution Designer)
- SIM Delivery (budget €1.9M, role Lead Solution Designer)
- Sky Pay-TV via Vodafone IPTV (budget €5.3M, role IT PM, Lead Solution Designer)
- Launch of Vodafone TV (budget €3.6M, role IT PM, Lead Solution Designer)
Oct 2001 - Jul 2008
6 years 10 monthsFrankfurt, Germany
IT Project Manager, Lead Solution Designer, Software Developer
Mannesmann Arcor AG
- Area: data warehouse and business support systems
- Managed over 30 software development projects and led project solution design, responsible for guiding projects with innovative ideas and technical expertise towards fast, user-friendly solutions. Projects in product launches (Business ADSL, VDSL, ARCOR IPTV). Previously a software developer on a BSS component (fixed-network order processing, Lotus Notes, Java, Oracle).
- VDSL launch (budget €1.6M, role IT PM, Lead Solution Designer)
- ARCOR IPTV launch (budget €1.5M, role IT PM, Lead Solution Designer)
Aug 2000 - Sep 2001
1 year 2 monthsFrankfurt, Germany
Software Developer
Andate GmbH
- Area: start-up, active in the application service provider market, 130 employees
- Implementing an e-business platform for rental software use on mobile and web devices.
Nov 1999 - Jun 2000
8 monthsDarmstadt, Germany
2nd Level Support, Administrator
Wella AG
- Area: international cosmetics company with approx. €1.6B annual revenue and 12k employees in Germany.
- 2nd level support and system administration for IBM Lotus Notes applications and servers.
Nov 1997 - Jul 1999
1 year 9 monthsFrankfurt, Germany
Marketing Assistant, Software Developer
Consultec GmbH
- Area: IT consulting company, client project PVS (private medical billing)
- Implementing a content management system for billing communication activities.
Summary
Scrum Master, Agile Coach, RTE coaching & support for agile (Scrum) teams and organizations in agile product development. Many years of practice in agile and hybrid complex environments (scaled frameworks SAFe, LeSS, Nexus). Promoting agile processes for continuous improvement.
Product Owner Taking on the PO role to maximize product value for users and the company. Focus on customer centricity. Close collaboration with stakeholders and dev teams. Discovery, opportunity assessment, prioritization & refinement. Analytical, structured and creative approach. Interested in innovative methods and techniques and have technical understanding.
Certified (agile) Project Manager Over 15 years of expertise in IT project management. More than 50 projects in software development. Previously about 5 years experience as a developer.
Workshop Facilitator / Trainer Planning, running and follow-up of effective, engaging and impactful workshops and trainings. Expertise in design, group dynamics, methods and moderation.
Communication Pro Expert communication and social skills, motivating and goal-oriented engagement with the team and all stakeholders. Acting as the interface between IT and business with an end-to-end view. Proactive, empathetic presence. Fostering self-responsibility and self-management in people and teams.
Languages
German
NativeEnglish
AdvancedItalian
Elementary Education
Oct 1995 - Jun 1998
SGD
Certified Marketing Specialist · Marketing · Darmstadt, Germany
Oct 1988 - Jun 1992
Institute für Lehrerbildung
Primary School Teacher, German, Math and Art · Bautzen, Germany
Certifications & licenses
Certified SAFe 6 Agilist
Scaled Agile
Comprehensive Agile Coaching
Doug Enterprises
IBM Certified Application Developer for Lotus Notes R4, R5, R6, R7
IBM
IBM Certified System Administrator for Lotus Notes R4, R5, R6, R7
IBM
ITIL V3 Foundation
Axelos
PRINCE2 Foundation Certificate
Axelos
PRINCE2 Practitioner Certificate
Axelos
PRINCE2 Practitioner in Agile Project Management
Axelos
Professional Agile Leadership – Evidence-Based Management
scrum.org
Professional Scrum Master I
scrum.org
Professional Scrum Product Owner I
scrum.org
Professional Workshop Facilitator
Project Management Professional
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