Silvia Forstner
Agile PM
Experience
Agile PM
Puma SE
- Managing various software development projects between product management and agile dev teams of external service providers.
- Communicating with all stakeholders.
- Promoting transparency and focus on project topics.
- Facilitating alignment between business units and external partners.
- Supporting product managers and product owners in preparing and steering requirements in workshops and tools.
- Using short feedback loops to optimize agile collaboration.
- Supporting hybrid and agile collaboration.
Scrum Master/Agile Coach
CTS Eventim
Empowering teams to work in a self-organized way during product development.
Facilitating Scrum events.
Planning and conducting cross-team workshops.
Leading the recruiting process within the team and onboarding new team members.
Promoting Scrum processes and values.
Conducting one-on-one meetings.
Supporting two Scrum teams on the Eventim webshop in the discovery and checkout domains.
Handling complex requirements for global ticket sales in over 20 countries and on various devices.
Meeting tight deadlines for events like tours and the Olympic Games.
Agile IT Project Manager
Francotyp-Postalia GmbH
Agile management of the IT division for consolidating and migrating local ERP systems to Oracle NetSuite.
Gathering requirements and creating user stories.
Creating, monitoring and updating project plans.
Stakeholder management with partners and acceptance of work packages.
FP One ERP project: Consolidation of different business processes and data models across country subsidiaries.
Technical configuration of the cloud system, testing and preparation for data migration.
Scrum Master/Agile Coach
Kaiser+Kraft Europa GmbH
Supporting the ERP Scrum team in improving the agile development process.
Guiding the change from traditional to agile working methods.
Implementing new tools and processes like Jira and Miro.
Advising on team building and onboarding a second Scrum Master.
Establishing the Product Owner role in both teams.
Fostering an agile mindset through workshops and daily communication.
Planning, preparing and conducting Scrum events and workshops.
Restructuring the requirements workflow and stakeholder collaboration.
Coaching and mentoring leaders and stakeholders to optimize agile ways of working.
Improve Get MORE Done project: Replacing the old ERP system with MS Dynamics AX in parallel operation, migrating branches in stages, adapting interfaces and using configuration instead of custom developments.
Product Owner / Requirement Engineer / Agile Expert
DEUTSCHE TELEKOM / Reply GmbH
Providing PO support for a Scrum team at the interface between existing DT IT and the new Access 4.0 architecture.
Collaborating in the Nexus team for cross-team alignment.
Maintaining and prioritizing the backlog.
Coaching on the use of agile methods in multi-Scrum teams and non-agile areas.
Developing and implementing a new model for end-to-end use cases.
Working closely on content and methods with business units, development partners, DevOps, operations and stakeholders.
Planning and conducting workshops, training sessions and ceremonies.
Gathering, analyzing and aligning requirements within the team and program.
Creating process descriptions and UML sequence diagrams.
Developing end-to-end use cases and facilitating refinement with the teams.
Access 4.0 program: Development and implementation of a new cloud-based network technology architecture with Scrum and the Nexus framework across 10 Scrum teams.
(IT) Project Manager – Agile Expert, Lead Solution Designer
Vodafone Germany
Managed over 25 IT software development projects with budgets of several million euros and up to 30 systems in hybrid environments using Scrum, SAFe, and LeSS
Took on Scrum Master and Product Owner roles to support the agile transition
Coached agile processes and facilitated meetings in both traditional and Scrum formats
Coordinated internal and external, onsite and offshore resources
Translated business requirements into IT solutions, analyzed processes and system landscapes
Responsible for delivering cost-effective, customer-friendly solutions in coordination with development teams, architects, security, and stakeholders
Project expert for GDPR, product launches and enhancements (Vodafone TV, VTV with Sky, VTV via LTE)
Key Projects:
Applied new GDPR rules to permission management (Budget €3.5M)
New Address Verification (Budget €4.9M)
Customer Permission Management (Budget €3.2M)
SIM Delivery (Budget €1.9M)
Sky Pay-TV via Vodafone IPTV (Budget €5.3M)
Launch of Vodafone TV (Budget €3.6M)
IT Project Manager / Lead Solution Designer / Software Developer
Mannesmann Arcor AG
Managed over 30 software development projects and led solution design with innovative ideas and technical know-how
Launched Business ADSL, VDSL, and ARCOR IPTV products
Previously a software developer for BSS components (fixed network order processing) using Lotus Notes, Java, and Oracle
Key Projects:
VDSL roll-out (Budget €1.6M)
ARCOR IPTV launch (Budget €1.5M)
Software Developer
Andate GmbH
- Implemented an e-business platform for rental software to be used on mobile and web devices
2nd Level Support / Administrator
Wella AG
- 2nd level support and system administration for IBM Lotus Notes applications and servers
Marketing Assistant / Software Developer
Consultec GmbH
- Implemented a content management system for billing and communication activities in the PVS project
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Telecommunication (19 years), Fashion (3 years), Sport (3 years), Information Technology (3 years), Media and Entertainment (0.5 years), and Retail (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (26.5 years), Project Management (22.5 years), Product Development (22.5 years), and Human Resources (0.5 years).
Summary
Scrum Master, Agile Coach, RTE coaching & support for agile (Scrum) teams and organizations in agile product development. Many years of experience in agile and hybrid complex environments (scaled frameworks SAFe, LeSS, Nexus). Promoting agile processes for continuous improvement.
Product Owner: Taking on the PO role to maximize product value for users and the company. Focus on customer centricity. Close collaboration with stakeholders and dev teams. Discovery, opportunity assessment, prioritization & refinement. Analytical, structured and creative approach. Interested in innovative methods and techniques and have a technical background.
Certified (agile) Project Manager: Over 15 years of expertise in IT project management. More than 50 software development projects. Previously around 5 years of experience as a developer.
Workshop Facilitator / Trainer: Planning, conducting and following up on effective, engaging and impactful workshops and trainings. Expertise in design, group dynamics, methods and facilitation.
Communications Pro: Excellent communication and social skills, motivating and goal-oriented interaction with the team and all stakeholders. Acting as the bridge between IT and the business with an end-to-end view. Proactive, empathetic presence. Encouraging self-responsibility and self-management in people and teams.
Skills
Methods/frameworks
- Scrum
- Kanban
- Design Thinking
- Lean Management
- Lean Startup
- Safe
- Nexus
- Less
- Agile Leadership
- Evidence-based Management
- Okr
Software/tools
- Jira
- Confluence
- Servicenow
- Devops
- Miro
- Ms Teams
- Ms Sharepoint
- Zoom
- Ms Office
- Ms Visio
- Ms Project
- Ibm Lotus Notes
- Oracle
- Meistertask
- Trello
- Adobe Suite
- Uml
- Eclipse
Languages
Education
SGD
Marketing Specialist (IHK) · Marketing · Darmstadt, Germany
Institute for Teacher Education
Primary School Teacher in German, Mathematics and Art · Bautzen, Germany
Certifications & licenses
Certified SAFe 6 Agilist
Scaled Agile
Comprehensive Agile Coaching
Doug Enterprises
IBM Certified Application Developer For Lotus Notes R4, R5, R6, R7
IBM
IBM Certified System Administrator For Lotus Notes R4, R5, R6, R7
IBM
ITIL V3 Foundation
Axelos
PRINCE2 Foundation Certificate
Axelos
PRINCE2 Practitioner Certificate
Axelos
PRINCE2 Practitioner in Agile Project Management
Axelos
Professional Agile Leadership – Evidence-based Management
scrum.org
Professional Scrum Master I
scrum.org
Professional Scrum Product Owner I
scrum.org
Professional Workshop Facilitator
Project Management Professional
Profile
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