Mario Mai - Product / Solution Owner B2B Webshop Applications

Recommended expert

Frankfurt, Germany

Experience

Oct 2022 - Dec 2024

2 years 3 months

Product / Solution Owner B2B Webshop Applications

Triumph International AG

Further development and stabilization of existing IT solutions and interfaces to SAP, Salesforce.com, PIM (Master Data) and DAM (Digital Asset Management)
Project management / business relationship management / service management
Communication between business units and IT
Management of internal and external resources for implementing enhancements
Coordination of integration efforts with internal and external partners
Review of functional specifications

Jun 2022 - Sep 2022

4 months

CRM Consultant and Business Analyst for Sales Software in the SAP Environment

Nestlé Waters GmbH

Gathering, capturing and documenting the current situation and requirements from business stakeholders
Creating functional specifications and reviewing technical specifications from external development firms
Creating reports and KPIs for field sales management
Coordinating internal and external project team members in an internationally distributed team
Collaborating with other teams such as supply chain and master data management
Testing, problem analysis and test coordination
Release management, rollout and employee training
Onboarding support teams for live operations and 3rd-level support

May 2020 - May 2022

2 years 1 month

Service Delivery Manager

Deutsche Bahn AG

Central coordination of processes required for operations with internal and external staff and service providers
Incident detection and tracking
Release and change management
Asset and configuration management
Creating and communicating reports on current status
Designing, monitoring and ensuring the framework conditions for operational service processes

Jan 2020 - Apr 2020

4 months

SAP CRM - C4C Consultant / Business Analyst

ANWR Group

Capturing the current situation and deriving recommendations for more efficient use of the SAP C4C solution for field sales
Defining target goals for sales-relevant processes in coordination with management
Implementing improvement suggestions for an optimized and more efficient way of working in SAP C4C
Redefining reports to measure sales performance

Aug 2018 - Sep 2018

2 months

Sweden

Project Lead for IT system integration to sales via SAP interfaces

Galderma S.A.

Conducting a feasibility study on compliant integration of a cloud solution into the SAP ERP environment
Gathering, capturing and documenting requirements for SAP interfaces for orders, delivery status, pricing conditions, materials and customer data
Defining project responsibilities, resource and cost planning, as well as timelines
Coordinating with internal and external stakeholders (supply chain, messaging, sales) in an internationally distributed team

Jan 2018 - Dec 2019

2 years

CRM Consultant and Business Analyst for Sales Software

Nestlé Waters GmbH

Gathering and documenting the current situation and requirements of business stakeholders
Creating functional specifications and reviewing technical specs from external development companies
Creating reports and KPIs to manage field sales
Coordinating internal and external project team members in an internationally distributed team
Collaborating with other teams such as supply chain and master data management
Testing, issue analysis, and test coordination
Release management, rollout, and training of employees
Briefing support teams for live operation

Dec 2013 - Dec 2017

4 years 1 month

Business Analyst / Project Manager in Marketing & Sales for international, multi-year IT projects

Nestlé S.A.

Gathering and documenting the current situation and requirements of business stakeholders
Deriving action recommendations based on the global IT strategy and industry-standard best practices
Creating functional specifications for customizations, developments, and interfaces; reviewing technical specs from external development companies
Coordinating internal and external project team members in an internationally distributed team across sales, supply chain, customer service, and master data
Data migration and data conversion
Creating reports and KPIs to manage field sales
Designing, monitoring, and ensuring program milestones (design, build, test, migration/cutover)
Coordinating subsequent phases and release management
Presenting project status to management
Driving management decisions
Testing and test coordination
Handing over to end users including training and training coordination

Dec 2013 - May 2014

6 months

IT Consultant / Business Analyst for eCommerce Webshop Integration

Freshtrade GmbH

Gathering and documenting the current situation and requirements
Technical integration of two webshops with plentymarkets.com
Data migration
Integrating with Amazon, PayPal, eBay, Rakuten
Defining and setting up workflows

Nov 2007 - Nov 2013

6 years 1 month

Business Analyst and Project Team Member in CRM and Supply Chain Projects

Nestlé Deutschland

Designing, monitoring, and ensuring program milestones (build, test, migration/cutover)
Creating requirement catalogs in connection with SAP ERP and CRM
Conducting feasibility studies (blueprint)
Creating functional specifications to hand over to offshore development companies
Creating reports and KPIs to manage field sales
Change and release management
Testing and test coordination
Data migration and conversion from legacy systems into CRM and SAP ERP
Training and organizing trainings
Contact person for live markets for issues with development and support teams

Sep 2002 - Feb 2005

2 years 6 months

Software Developer

Salt Solutions GmbH

Setting up two servers for the database
Installing Oracle database and setting up a standby solution
Installing backup solutions
Enhancing server and client software
Testing and troubleshooting
Redesigning and reworking existing interface control

Sep 2000 - Sep 2001

1 year 1 month

Software Developer

Heyde AG

Programmed interfaces between the warehouse management system and the ERP system
Developed an Oracle Forms application including DLL and PLL files (drivers) for detecting and controlling devices connected to the PC (scales, contour scanners)
Evaluated printing software (JetForm Central, DETEC Lasersoft) including installation, testing and support requests
Extended the existing solution based on customer requests
Enhanced an existing process control for a database application
Tested, fixed bugs and created documentation

Summary

Senior CRM consultant and expert in marketing and sales processes on an international level (>15 years)
Product Owner for technical applications in the CRM area
Senior Business Analyst for sales and supply chain processes such as Direct Store Delivery and logistics
Interface specialist
Strong technical background as a developer

Skills

Consumer Goods / Retail (15 Years)
Logistics (7 Years)
Pharmaceuticals (1 Year)
Agile With Scrum, Lean
Waterfall Models
Sap Crm And C4c (Cloud For Customer)
Sap Erp - R/3 Sd, Mm, Hr
Sap Xi / Pi
Sap Solution Manager 6.0
Sap Isi
Inriver
Bynder
Boomi
Salesforce.com
Afs Retail Execution (Afs Technologies, Phoenix – Now Exeedra) All Versions
Visicom Direct Store Delivery (Dsd)
Newspage From Accenture For Direct Store Delivery
Hp Alm
Hp Service Manager
Peregrine Service Center
Atlassian Confluence
Atlassian Jira
Servicenow
Microsoft Excel
Microsoft Project
Microsoft Word
Microsoft Powerpoint
Microsoft Access
Microsoft Sharepoint
Ms Sql Server
Plentymarkets.com E-commerce Erp
Strong Crm, Sales Process And Supply Chain Expertise
Project Work In Large, International And Complex It Projects
Strong Affinity For Interface And Business Analytics Topics
Confident Appearance With A Strong Focus On Solutions
Very Good Presentation And Rhetoric Skills, Also At Management Level
Excellent Ability To Analyze Complex Gaps In Business Processes And Provide Quick, Efficient Solutions
Work In National And Global Teams With Multicultural Members
Independent, Self-reliant Work Style And High Organizational Skills