Mario Mai
Product / Solution Owner B2B Webshop Applications for Sales in the Retail Sector
Product / Solution Owner B2B Webshop Applications for Sales in the Retail Sector
Triumph International AG
- Operate and enhance an international B2B platform where connected dealers and sales reps can place orders and learn about the latest collections and promotions (marketing campaigns).
- Improve and stabilize existing IT solutions and interfaces to SAP, Salesforce.com, PIM (Master Data), and DAM (Digital Asset Management).
- Project management, business relationship management, service management.
- Communication between business units and IT.
- Manage internal and external resources to implement enhancements.
- Coordinate integration efforts with internal and external partners.
- Review functional specifications.
CRM Consultant and Business Analyst for Sales Software around SAP
Nestlé Waters GmbH
- Upgrade sales software for field sales and key account management.
- Gather, document, and map the current state and requirements from business stakeholders.
- Create functional specifications and review technical specs from external developers.
- Develop reports and KPIs for field sales management.
- Coordinate internal and external project staff in an international team.
- Collaborate with teams like supply chain and master data management.
- Testing, issue analysis, and test coordination.
- Release management, rollout, and user training.
- Onboard support teams for live operations and 3rd-level support.
Service Delivery Manager
Deutsche Bahn AG
- Ensure flawless technical function of IT systems on long-distance trains for Deutsche Bahn.
- Operate passenger information systems (FIS).
- Centrally coordinate processes needed for operations with internal and external staff and vendors.
- Detect and track incidents.
- Manage releases and changes.
- Asset and configuration management.
- Create and communicate status reports.
- Design, monitor, and ensure operational service process conditions.
SAP CRM - C4C Consultant / Business Analyst
ANWR Group
- Optimize the existing SAP C4C Sales Cloud solution with S/4 Hana integration in nine countries (project canceled due to COVID-19).
- Document the current state and derive recommendations for more efficient use of SAP C4C by field sales.
- Define targets for sales-related processes in coordination with management.
- Implement improvements for optimized and efficient workflows in SAP C4C.
- Redefine reports to measure sales performance.
Project Lead IT System Integration via SAP Interfaces to Sales
Galderma S.A.
- Integrate the Galderma sales system “Intermedica Cloud” into the global Nestlé SAP IT infrastructure after a company merger (project halted).
- Conduct feasibility study on compliant integration of a cloud solution into the SAP ERP landscape.
- Gather and document requirements for SAP interfaces for orders, delivery status, pricing, material, and customer data.
- Define project responsibilities, resource and cost planning, and timelines.
- Coordinate with internal and external stakeholders (supply chain, messaging, sales) in an international team.
CRM Consultant and Business Analyst for Sales Software
Nestlé Waters GmbH
- Upgrade sales software for field sales and key account management and develop innovative features like contract management.
- Gather, document, and map the current state and requirements from business stakeholders.
- Create functional specifications and review technical specs from external developers.
- Develop reports and KPIs for field sales management.
- Coordinate internal and external project staff in an international team.
- Collaborate with teams like supply chain and master data management.
- Testing, issue analysis, and test coordination.
- Release management, rollout, and user training.
- Onboard support teams for live operations.
Business Analyst / Project Manager in Marketing & Sales for International, Multi-year IT Projects
Nestlé S.A.
Roll out CRM sales software (afs Retail Execution) including SAP CRM, SAP S/4Hana, and SAP BW/4HANA connections in Germany, Romania, Bulgaria, Greece, Israel, and Egypt.
Separate Nestlé S.A.’s European frozen business into a new company (Froneri) for sales and supply chain (35 countries).
Introduce and upgrade Direct Store Delivery solutions in frozen goods across Europe, Middle East, and Africa.
Implement a solution for secure access to historical sales data in Israel for at least 10 years (legal requirement).
Migrate sales databases to Windows Server 2016, MS SQL Server 2016, and cloud solutions.
Gather, document, and map the current state and requirements from business stakeholders.
Provide recommendations considering global IT strategy and best practice processes.
Create functional specs for customizations, developments, and interfaces; review external developers’ technical specs.
Coordinate internal and external project staff in sales, supply chain, customer service, and master data.
Handle data migration and conversion.
Develop reports and KPIs for field sales management.
Design, monitor, and ensure program milestones (design, build, test, migration/cutover).
Plan subsequent phases and manage releases.
Present project status to management and drive decisions.
Testing and test coordination.
Hand over to end users, including training and training coordination.
IT Consultant / Business Analyst for ECommerce Webshop Integration
Freshtrade GmbH
- Implement Plentymarkets.com ERP for an eCommerce webshop.
- Gather, document, and map the current state and requirements.
- Technically connect two webshops to Plentymarkets.com.
- Migrate data.
- Integrate with Amazon, PayPal, eBay, and Rakuten.
- Define and configure workflows.
Business Analyst and Project Staff in CRM and Supply Chain Projects
Nestlé Deutschland
Roll out and run a global CRM software for field sales in retail execution, out-of-home, and pharma for Nestlé brands like Maggi, Coffee & Chocolate, Purina Petcare, Schöller, Food Service, and Nestlé Health Science. Interfaces to SAP O2C, supply chain, master data, pricing.
Introduce a global Direct Store Delivery solution for delivery drivers in supply chain.
Replace SAP R/3 add-on “Tangro” for quick order entry in customer service.
Design, monitor, and ensure program milestones (build, test, migration/cutover).
Create requirement catalogs related to SAP ERP and CRM.
Conduct feasibility studies (blueprint).
Write functional specs for offshore development firms.
Develop reports and KPIs for field sales management.
Manage change and releases.
Testing and test coordination.
Migrate and convert data from legacy systems into CRM and SAP ERP.
Organize and deliver user training.
Serve as contact for live markets on development and support issues.
Software Developer
Salt Solutions GmbH
- Develop software for the logistics company Fiege.
- Set up two database servers.
- Install Oracle database and configure a standby solution.
- Install backup systems.
- Enhance server and client software.
- Conduct testing and bug fixes.
- Redesign and rework existing interface control.
Software Developer
Heyde AG
- Build supply chain software for Blume 2000.
- Develop a warehouse management system for Libri to support Amazon services.
- Program interfaces between the warehouse management system and ERP.
- Create an Oracle Forms application, including *.DLL and *.PLL drivers to detect and control connected devices (scales, contour scanners).
- Evaluate print software (JetForm Central, DETEC Lasersoft) including installation, testing, and support.
- Enhance existing solutions per customer requests.
- Improve an existing process control for a database application.
- Conduct testing, bug fixing, and documentation.
Senior CRM consultant and expert in marketing and sales processes on an international level (>15 years)
Product Owner for technical applications in CRM
Senior business analyst for sales and supply chain processes such as Direct Store Delivery and logistics
Interface specialist
Strong technical understanding through a developer background
University of Applied Sciences Dresden
Diploma in Business Informatics (FH) · Business Informatics · Dresden, Germany
Similar Freelancers
Discover other experts with similar qualifications and experience
