Klaus-dieter Pfenning - Senior Project Manager, Senior Process Consultant

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Appel, Germany

Experience

May 2024 - Nov 2024

7 months

Kiel, Germany

Senior Project Manager, Senior Process Consultant

Domscheit & Partner Rechtsanwälte mbB

As Senior Project Manager and Senior Process Consultant.
Analyze the firm’s core business processes and oversee the implementation of robotic process flows.
Skills: process analysis, requirements analysis, robotic process automation.
Products: RA-MICRO, UiPath.

Feb 2024 - Apr 2024

3 months

Hamburg, Germany

Senior Project Manager

OIL! Tankstellen GmbH

As Senior Project Manager.
Managed the carve-out of core applications (JD Edwards) after acquisition by British Prax Group.
Designed the solution architecture.
Implemented an e-invoicing module.
Skills: cloud architectures, process analysis, requirements analysis, network analysis, data center migration, cloud migration.
Products: VMware, JD Edwards.

Jun 2022 - Feb 2024

1 year 9 months

Kassel, Germany

IT Interim Manager

SMA Solar Technology AG

As IT Interim Manager.
Enhanced system integrations for PIM/DAM and analyzed and designed data and process models.
Connected the new Spryker webshop to the XOM API via MuleSoft.
Advised on e-invoicing for Spryker.
Migrated SEO data for Spryker into PIM and maintained the SAP S/4HANA to PIM interface.
Skills: process analysis, requirements analysis, data management, PIM, API design, SEO, SAFe, solution architecture design for new data flows, REST API.
Products: xmedia, SAP S/4HANA, JIRA, Confluence, MuleSoft.

May 2022 - Dec 2023

1 year 8 months

Hamburg, Germany

IT Interim Manager

Rheinland Kraftstoff GmbH

As IT Interim Manager.
Implemented business processes, created process documentation, defined requirements with business units.
Worked with software vendors on technical implementation.
Supported project management in planning and executing IT projects.
Contributed ideas to improve business processes.
Developed several APIs for Omis: error reports and damage reports.
Skills: process analysis, requirements analysis, MindManager (swimlane mapping), API design.
Products: Omis, FILERO.

Jan 2022 - Apr 2022

4 months

Hamburg, Germany

E-Commerce Architect

GLOBETROTTER Ausrüstung GmbH

As E-commerce architecture expert.
Analyzed and optimized the existing e-commerce process landscape at GLOBETROTTER.
Mapped functional and nonfunctional capabilities of the two platforms: iShop and Litestore.
Created checklists of functional and nonfunctional requirements.
Documented capabilities (and gaps) of iShop and compared with Litestore.
Skills: e-commerce, process analysis, requirements analysis, MS Visio (swimlane mapping), SCRUM.
Products: iShop, Litestore.

Apr 2021 - Nov 2021

8 months

Hamburg, Germany

Interim Product Manager

CTS EVENTIM Sports GmbH

As product manager / project lead / team lead.
Supported live merchandising shops (VfL Bochum, Eintracht Braunschweig, etc.).
Coordinated sprints/backlog with external agency.
Managed JIRA tickets with internal departments.
Optimized internal processes.
Improved technical components: customer data transfer Tixx ↔ Magento, monitoring, releases, product personalization.
Enhanced the Tixx-Magento API and integrated merchandise shops with customers’ Emarsys.
Supported customers in SEO.
Skills: e-commerce, process analysis, requirements analysis, system integration, project planning, leadership, JIRA, Confluence, MS Visio (swimlane mapping), Magento 2, online editors for personalization, SCRUM, API design, Emarsys, SEO.
Products: Magento 2, Tixx (internal system).

Oct 2019 - Feb 2020

5 months

Sulzbach, Germany

Project Lead / Architect

cosnova GmbH

As project lead/architect for shop migration.
Migrated L.O.V. COSMETICS shop from Intershop to WooCommerce.
Connected the shop to SAP, Intershop Order Management, STEP, and Arvato.
Skills: e-commerce, process analysis, shop migration, requirements analysis, system integration, RFP creation, vendor selection, project planning, leadership, JIRA, Confluence, MS Project, MS Visio (swimlane mapping), PIM, WooCommerce.
Products: Intershop, WooCommerce, PIM.

Nov 2017 - Oct 2019

2 years

Oldenburg, Germany

Project Lead / Architect

CEWE-Print

As project lead/architect for webshop relaunch.
Analyzed the existing externally hosted shop (Kentico).
Defined requirements for the future shop (Magento).
Negotiated with vendors.
Selected the implementation partner.
Communicated requirements and status to executives.
Planned and led the relaunch project.
Documented processes and transferred them to the new landscape.
Created the operations concept.
Prepared sales training.
Skills: e-commerce, process analysis, shop migration, requirements analysis, system integration, RFP creation, vendor selection, MS Project (planning), MS Visio (swimlane mapping), agile leadership, SCRUM, JIRA, Confluence, DTP, print template design, Web2Print, Magento, Emarsys, SEO, UX design, prototyping with Axure.
Products: Magento, Salesforce, SAP, Emarsys, Axure.

May 2017 - Jul 2017

3 months

Rostock, Germany

Software Architect and Project Lead

AIDA Cruises

As software architect and project lead for concept/architecture of a Central Content Hub.
Analyzed the legacy system landscape and asset processes.
Documented requirements and system architecture for a future system.
Built a prototype.
Skills: Scrum, digital asset management, content management, document management, software architecture, travel bookings, data warehouse, Hybris shop system, TYPO 3.
Products: Hybris, TYPO 3.

Jan 2017 - Present

8 years 7 months

Freelance Consultant / Manager, Interim Manager

Feb 2016 - May 2016

4 months

Hamburg, Germany

Project Lead, Architect, Developer

dansk.de

As project lead, architect, developer for an interactive Google Maps vacation home search.
Planned and built a map search for over 20,000 Danish holiday homes.
The challenge was displaying so many homes on the map efficiently.
Skills: Google API, tourism, PHP, JavaScript.
Products: Google Maps.

Jul 2015 - Aug 2015

2 months

Hamburg, Germany

Project Lead / Architect and Developer

nowofinanz.de

As project lead/architect and developer for an online loan calculator.
Built an online loan calculator with nowofinanz.de rates for loan seekers.
The challenge was integrating all legal requirements into the app.
Delivered WordPress training.
Skills: e-commerce, process analysis, requirements analysis, project planning, leadership, PHP, JavaScript, WordPress.
Products: WordPress.

Aug 2014 - Jan 2015

6 months

Hamburg, Germany

Project Lead, Process Engineer

Transorient Touristik GmbH

As project lead, process engineer for a new online booking interface for tour operators.
Developed a simplified booking frontend and delivered it as a prototype.
The challenge was aligning sales requirements with development capabilities.
Skills: e-commerce, business process analysis, UX design, tourism, software architecture, project management, prototyping with Axure.
Products: Axure.

May 2014 - Jul 2014

3 months

Hamburg, Germany

Project Lead, Process Engineer

Transorient Touristik GmbH

As project lead, process engineer for a tourism website relaunch concept.
A 4-year-old WordPress site needed a visual and content refresh.
Current tour offers needed stronger presence on content pages.
Ran WordPress trainings.
Skills: e-commerce, tourism, web frontend, UX design, WordPress, requirements analysis, SEO analysis, web CMS, prototyping with Axure, project management.
Products: WordPress, Axure.

Jan 2012 - Present

13 years 7 months

Appel, Germany

Managing Director

PG Consulting GmbH - winball.de

PG Consulting delivers web and e-commerce projects for SMEs. It legally covers winball.de and offers IT training since the 1980s.
Responsible for business strategy and plans.
In charge of all technical matters.
Designed new products, managed client relations.
Project focus: WordPress sites and hosting, complex WooCommerce shops.
Project: WordPress/WooCommerce multisite (since 04/2012): planned, built, and ran a hosting platform for ~50 sites. Provided training on WordPress, WooCommerce, SEO. Developed themes and plugins and led 50 site relaunches.
Skills: e-commerce, full-stack web development, web hosting, performance tuning, business service management, system architecture, SEO, WordPress multisite, WordPress, WooCommerce, MySQL, PHP, HTML, CSS, jQuery, Photoshop.
Products: WordPress, WooCommerce.
Project: Architect, Senior Project Manager (04/2024–11/2024): set up e-invoice generation without ERP, built a Word add-on for ZUGFeRD invoices, implemented an email service for e-invoice processing, and a WooCommerce shop for service subscriptions.
Skills: process analysis, requirements analysis, XRechnung, ZUGFeRD, Postfix filters, PHP, XML, Visual Basic.
Products: WordPress, WooCommerce, Postfix, Word Add-On API.

Jan 2009 - Dec 2012

4 years

Hamburg, Germany

Head IT & New Media

Jahr Top Special Verlag

Leading European special-interest media house for niche sporty audiences. 33 magazines in seven countries, 21 in Germany, ~160 staff, €27M revenue in 2010.
Defined new media strategy (web, mobile, video).
Designed, planned, and delivered new media projects (magazine apps, production for pubbles, hardcore anglers).
Reported to CEO/partner, managed 5 staff.
Special tasks: rolled out company-wide training and management/control tools.
Achievements: relaunched magazine sites; deployed all apps; restructured IT and new media teams; modernized data center.
Project: Data center consolidation (08/2009–03/2012): virtualized 30+ servers, introduced NAS, replaced 10-year telephone system and 15-year core switches, led 5-person team, budget planning, RFPs, vendor selection, oversaw CMS rollout, planned and delivered WordPress training.
Skills: NAS, server virtualization, IT procurement, IT architecture, change management.
Products: VMware, DataCore, Avaya, Cisco, Zenshare.
Project: Improve shop UX (07/2010–11/2011): reduced drop-offs during magazine subscription checkout by improving usability and fixing technical issues. Achieved all goals on time and budget, boosting online subscriptions by ~30%. Conducted shop training.
Skills: PHP, HTML5, MySQL, process analysis, change management, UX design, project management, planning, leadership, e-commerce, requirements analysis.
Products: xt:Commerce.
Project: Update WebEdition CMS for 23 magazine sites (11/2010–10/2011): updated 3-year-old installations and cut hosting costs by ~60% while improving service by ~60%. Achieved 100% in time and budget. Delivered WordPress training.
Skills: PHP, HTML5, MySQL, process analysis, change management, UX design, project management, planning, leadership, requirements analysis, web hosting.
Project: Angelmasters online fishing contest (03/2010–12/2010): planned and delivered Germany’s largest online fishing contest on WordPress, 100% on time and budget; started in early 2011.
Skills: PHP, HTML5, MySQL, process analysis, project management, UX design, planning, prototyping with Axure.
Products: WordPress, Axure.

Jan 2007 - Dec 2009

3 years

Cologne, Germany

Management Consultant for Group IT Strategies and Projects (Freelancer)

TDMi Holding

Merger of Arxes, Becom, Comparex, Inforsacom in 2007 into Germany’s largest IT services group with ~1,400 staff, insolvency July 2009.
Advised the executive board on IT strategies and supported all internal IT projects.
Prepared internal technical due diligence reports for acquisitions.
Reported to the group board.
Achievements: delivered a group-wide ERP pilot in 6 months; planned and led 5 individual projects; led the “Fit4SBS” project to set up a central IT and business service unit.

Jan 2004 - Dec 2007

4 years

Hamburg, Germany

Director Professional Services, formerly Regional Manager North

Inforsacom Informationssysteme GmbH

Part of becom group since 2007; MBO in 2009. Designed and delivered integrated data center solutions. Becom (later TDMi) was a top-5 German system house with ~400 staff and €100M in revenue.
Fully responsible for projects and services for banking, insurance, and telecom clients.
Reported to CEO, led 60 staff.
Special tasks: company-wide staff training; legal representation.
Achievements: personally managed major clients like Helaba and Arcor with €9.5M annual revenue; introduced project planning and tracking methods.

Jan 2002 - Dec 2004

3 years

Neuchâtel, Switzerland

Director Sales & Services EMEA

Quark Media House Sàrl

Global leader in layout software with ~70% market share in 2002. Products: QuarkXPress and editorial systems. European holding with ~2,000 staff worldwide.
Responsible for projects, support, training, and enterprise sales in EMEA (excl. Switzerland), especially editorial systems.
Managed administrative and personnel matters for 80 staff in EMEA.
Personally handled major clients like Gruner+Jahr, Burda, Ringier, VNU (UK).
Reported to CEO.
Achievements: restructured UK, France, and Germany; moved development and support from Europe to India.

Jan 1996 - Dec 2000

5 years

Hamburg, Germany

Founder, Shareholder, Advisor, Board Member

Buchungsmaschine AG

Developed internet and intranet products for travel agencies and portals, covering key offers. Over 20 portal partners, 14M page impressions, thousands of monthly transactions in 2000, 15 staff.
Designed and built booking interfaces to Sabre, DCS, and start Amadeus.
Built a travel database with 23M records.
Achievements: grew client base to 3,500 agencies and portals like Expedia.de; spun off and sold to Travel24.com.

Jan 1995 - Dec 2001

7 years

Hamburg, Germany

Founder, CEO, CTO

HEXMAC Software Systems AG

Provided internet infrastructure software for dynamic content management and e-business. Held 10% market share in 1999 in Germany.
Oversaw R&D, projects, support, training, IT.
Set business strategy and plans.
Managed major clients like DGZ, DekaBank, Focus Digital AG, AOK Bayern, Detroit News, Aftonbladet.
Supported international distributors in the US and Europe.
Reported to the board, led 60 staff.
Achievements: delivered new software products end to end; prepared for an IPO (canceled due to market conditions); sold to Focus Digital AG in 2001.

Jan 1992 - Dec 1995

4 years

Hamburg, Germany

Project Lead (Freelancer)

Axel Springer Verlag

Full-page layout project: moved BILD from manual to fully digital production across eight sites.
Planned, designed, and ran the project with the editor-in-chief and leadership.
Led all technical aspects in the newsroom.
Created multi-stage training, planned and delivered sessions.
Developed extensions.
Reported to the editor-in-chief, led 2 staff.
Achievements: phased migration of 8 sites with 300+ staff to the new system; set up digital production in international locations (e.g., Mallorca).

Jan 1991 - Dec 1992

2 years

Hamburg, Germany

Trainer (Freelancer)

Systematics GmbH

Europe’s largest Apple hardware and software distributor. Built the first internal training center in Hamburg before rolling out across Europe.
Delivered trainings for Heinrich Bauer Verlag, Axel Springer Verlag, Gruner+Jahr.

Jan 1990 - Dec 1991

2 years

Hamburg, Germany

Research Assistant at the Institute of Physical Chemistry

University of Hamburg

Developed and built a system to transport radioactively labeled analysis samples.
Trained apprentices in computer science at the institute.

Jan 1989 - Dec 1992

4 years

Hamburg, Germany

IT Trainer (Freelancer)

Delivered courses and seminars on MS-DOS, MacOS, MS Word, MS Excel, Aldus PageMaker, QuarkXPress, Aldus FreeHand, RagTime.
Offered training on dev tools: Omnis 5 (database), AppleScript, UserLand Frontier.
Provided custom training for major clients and train-the-trainer seminars.
Created training concepts and materials.
Achievements: won major clients like Axel Springer Verlag and Gruner+Jahr.

Jan 1989 - Dec 1991

3 years

Hamburg, Germany

Trainer, Programmer

BISO GmbH

First AppleCenter in Northern Germany. Created and delivered sales and training programs for Apple Germany. Also managed IT projects for major clients and in-house development.
Designed and led training for Volksfürsorge, Lufthansa, Spiegel Verlag, GKSS Research Center.
Special tasks: co-developed an SQL-based database and CBT “Introduction to IT” for Volksfürsorge HR; helped build a database-driven print catalog system for Volksfürsorge and Apple Germany.

Jan 1982 - Dec 1989

8 years

Cologne, Germany

Trainer

PG Consulting GmbH

Prepared and delivered IT courses for the Deutsche Angestellten Akademie in Cologne.
Developed Turbo Pascal code examples for preparatory courses for IHK IT clerk exams.

Summary

30 years of project experience in IT, training, and web projects of all kinds have given me a broad base of expertise. My main focus is turning business process analyses into project requirements and into operational concepts after successful implementation. I often act as a system architect, bridging the gap between business requirements and application development and solving implementation issues. My technical strengths include strong knowledge of IT architecture, software development, and interface technologies, as well as back and frontend of ERP, CMS, and e-commerce systems and related technologies. In addition to years of experience in executive and management roles in editorial, IT, and development departments, I have project management experience.

Languages

German

Native

English

Advanced

Education

Oct 1983 - Jun 1991