Marleen Kertscher
Atlassian Specialist E2E Processes
Experience
Sep 2024 - Present
11 monthsAtlassian Specialist E2E Processes
- Developing processes and standards
- Configuring projects and creating technical concepts
- Workshops with employees
- Developing scalable solutions and processes and optimizing/automating them
- Coordinating with department process owners and management
- Mapping processes and further development
- Data migration
- Data mining
- Leading as Scrum Master
- Dashboard for project management to give an overview / developing reporting structures
Feb 2024 - Present
1 year 6 monthsAtlassian & Process Expert
- Developing processes and standards
- Configuring projects and creating technical concepts
- Developing scalable solutions and processes and optimizing/automating them
- Product development in the Atlassian environment
- Mapping processes and further development
- Data migration
- Data mining
- Representing use cases via boards for project management overview / developing reporting structures
- Process owner for electronic invoicing
- Support in personal data storage and data management strategy
Sep 2023 - Oct 2024
1 year 2 monthsAtlassian Consultant
- Developing processes and standards
- Configuring projects and creating technical concepts
- Workshops with employees
- Release planning for products (asset governance, global user management, project standards and templates, Atlassian software updates, etc.), documentation, release notes and versioning
- Creating schedules
- Defining the functional scope of updates
- Communicating with employees after major releases
- Developing scalable solutions and processes and optimizing/automating them
- Coordinating with team leads and management
- Mapping processes and further development
- Data migration
- Data mining
- Leading a team as Scrum Master and function owner
- Dashboard for project management overview / developing reporting structures
- Creating project plan and pre-refined ticket templates
Apr 2023 - Sep 2023
6 monthsAtlassian Cloud Migration Expert
- Developing migration approach and standards
- Configuring projects
- Workshops with employees
- Assisting with system cleanup and optimization (pre-migration)
- Coordinating with team leads and management
- Mapping processes and further development
- Data migration
- Dashboard for project management overview
- Creating project plan (migration implementation)
- Adjusting schedules to Atlassian, client and vendor standards (phases)
- Automating reports
Oct 2021 - Apr 2022
7 monthsJira Expert & Scrum Master
Dematic Logistics GmbH
- Developing the Jira standard
- SAP interfaces
- Power BI interfaces (reporting)
- Configuring projects and boards
- Workshops with employees
- Workflow definition, configuration and integration
- Coordinating with team leads
- Mapping processes and further development
- Data migration
- Dashboard for project management overview
- Creating project plan (software rollout) with project managers and IT teams
- Adjusting schedules to global standards (phases)
- Setting up and configuring issue collectors for site reports
Sep 2020 - Mar 2021
7 monthsJira & Agile Expert
Intermediate Engineering GmbH
- Advancing Jira
- Interface management (time tracking software, accounting software, mail server, etc.)
- Workshops with employees
- Workflow definition, configuration and integration
- Coordinating with management
- Mapping processes and further development
- Setting up and configuring Jira Service Desk for customer support and maintenance requests
- Agile coach and product owner
Jan 2020 - Aug 2020
8 monthsBusiness Developer
BLOCKCHANCE GmbH
- Acquiring sponsors
- Building a partner network
- Vision and strategy development
- Introducing sales software
- Agile coach
Aug 2019 - Jul 2021
2 yearsJira & Agile Expert
PAKi Logistics GmbH
- Supporting Jira rollout
- Configuring projects and boards
- Workshops with employees
- Workflow definition, configuration and integration
- Coordinating with project management
- Mapping processes and further development
- Data migration (tasks)
- Dashboard for project management overview
- Creating project plan (software rollout) with project managers and IT teams
- Implementing software development and test management
- Setting up and configuring Jira Service Desk in IT
Jul 2019 - Dec 2020
6 monthsAgile Expert
Agile Rockstars GmbH
- Company culture analysis and coaching
- Presenting the company at events as a speaker
- Networking
- Creating workshop and training concepts including optimization measures
- Developing strategic approaches for companies
- Planning and running workshops for clients
- Planning, leading and supporting software rollouts for clients
- Process optimization and introduction of agile methods and practices (Scrum, Kanban) with supporting software and coaching
Apr 2019 - May 2019
2 monthsIT Project Manager
wertfaktor Immobilien GmbH
- Enhancing the website backend
- Configuring the CRM system
- Connecting additional data sources to the CRM/backend via APIs
- Setting up new workstations
- Cataloging IT infrastructure
- Optimizing existing IT infrastructure
- Calculating project effort with various options
Jan 2019 - Jun 2023
4 years 6 monthsBoard Member
Hanseatic Blockchain Institute e.V.
- Organizing workshops and talks
- Designing new formats
- Community building and culture development
- Strategic and operational planning
- Recruiting members and expanding network
- Implementing the defined roadmap
- Evolving the website and social media marketing
Aug 2018 - Mar 2019
8 monthsInterim COO
GoForIt Walk&Win
- Assessing the current project status
- Analyzing project content, tasks and responsibilities including scheduling
- Managing, monitoring and documenting the entire project process
- Scrum Master and product owner
- Structuring and defining work processes
- Reviewing and prioritizing project goals with executives and team leads
- ICO management
- Implementing and managing project management software
- Defining quality standards (test management)
- Representing at events
- Creating tailored offers for potential partners
- Defining technical product requirements, concepts and new features
Feb 2018 - Aug 2018
7 monthsAgile Project Manager
Brandslisten GmbH
- Defining project goals and individual client requirements (requirements management)
- Creating custom project plans including roadmap
- Technical and advisory support for clients in defining requirements (SSO, core features, etc.)
- Budgeting and planning financial and personnel resources
- Leading the development team (Scrum)
- Organizing and moderating Scrum meetings
- Recording work time including billing (work logs)
- Prioritizing tasks and monitoring sprints
- Go-live of developments including roadmap
- Quality assurance of software and client requirements
Jan 2015 - May 2016
5 monthsExecutive Assistant
IronCom GmbH
- Defining requirements
- Creating, designing and implementing the website
- Budgeting and planning financial and personnel resources
Nov 2015 - Mar 2016
5 monthsApplication Developer (PHP)
dna GmbH
- Programming the B2B application
- OXID shop system
- Agile project management
Mar 2015 - Present
10 years 5 monthsFreelance Atlassian Expert, IT Project Manager and Consultant
Hanseatic Digital Assets GmbH
- Concept development, planning, implementation, consulting and support
- Strategic and operational consultation for leadership
- General IT consulting
- Consulting and support for software rollouts
- Cloud strategy and migrations
- Data structures, data collection and analysis
- Big data and reporting structures
- AI use cases to support daily work
- Requirements management and development
- Measures, methods and tools (solutions with the right toolkit)
- Greenfield projects
Aug 2014 - Feb 2015
7 monthsMarketing, Developer and Public Relations
vemono GmbH
- Programming the B2B application
- Own shop system (vemono)
- One-product-shop promotion
Summary
In recent years, Marleen has taken on responsible roles in mostly innovative IT projects.
Tasks like project planning, requirements management, workshops, budget management, overseeing execution, reporting, team building, agile coaching, Scrum Master roles and similar are all very familiar to her. Agile leadership is her passion.
Thanks to her experience as a web developer, entrepreneur, founder, DevOps manager and leader, she has the technical, operational and strategic know-how to help companies succeed. She works with teams to develop a custom solution to work more efficiently with their processes, automate and optimize them, and achieve their goals in a more self-organized way.
With strong soft skills and her value-driven, modern Hanseatic style, she promotes the development of a healthy company culture and corporate identity. She also has solid tech knowledge thanks to her degree in web development and her work with innovative technologies, especially blockchain. She learns new areas quickly, independently and flexibly. She handles unexpected tasks, problems and risks with confidence, effectiveness and sustainability.
Languages
English
Native
German
Native
French
Intermediate
Spanish
Intermediate
Education
SAE Institute
Bachelor’s degree in Web Development · Web Development · Germany
Certifications & licenses
Certified Agile Coach
Certified Lego Scrum Master
ITIL
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