Recommended expert

Marleen Kertscher

Atlassian Specialist E2E Processes

Marleen Kertscher
Hamburg, Germany

Experience

Sep 2024 - Jan 2025
5 months
Hamburg, Germany

Atlassian Specialist E2E Processes

Energy, Water and Environment

  • Atlassian & business expert
  • Managed 1st, 2nd, and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation), and development of a collaboration platform to optimize teamwork, data management, reporting, and ERP transformation
  • The client is a sustainability-oriented chemical park and offers its employees full service for the Atlassian product suite. Additionally, adaptation of the ERP software among employees, improvement of data quality, and internal exchange and collaboration through sharing knowledge and best practices were promoted
  • Developed processes and standards
  • Configured projects and developed technical concepts
  • Conducted workshops with employees
  • Developed scalable solutions and processes and optimized/automated them
  • Coordinated with process owners in departments and management
  • Performed process mapping and continuous improvement
  • Conducted data migration and data mining
  • Served as Scrum Master
  • Created a dashboard for project management to overview projects / developed reporting structures
Feb 2024 - Jan 2025
1 year
Hamburg, Germany

Atlassian & Process Expert

Internet and Information Technology

  • Atlassian & business expert
  • Managed internal 1st, 2nd, and 3rd level support, responsible for electronic invoicing, introduced user management standard, process mapping, process optimization, introduced multiple project standards, and developed a standard structure for customer and internal IT support (ITSM)
  • The client in public sector IT offers its customers full service and end-to-end solutions for the Atlassian product suite in ITSM. It also aimed to promote software adoption among customers by sharing knowledge and best practices
  • Developed processes and standards
  • Configured projects and developed technical concepts
  • Developed scalable solutions and processes and optimized/automated them
  • Product development in the Atlassian environment
  • Process mapping and further development
  • Data migration and data mining
  • Mapped use cases on boards for project management to overview projects / developed reporting structures
  • Responsible for electronic invoicing processes
  • Supported personal data storage and data management strategy
Sep 2023 - Oct 2024
1 year 2 months

Atlassian Consultant

Automotive

  • Atlassian expert
  • Managed 2nd level support for 900 projects, SAFe framework, process mapping, process optimization, release management for products, services, and concepts, introduced a project standard (global user management and documentation), and developed a standard structure for ASPICE-based projects
  • The client in IT for the automotive industry offers full service for the Atlassian product suite. It also aimed to promote software adoption among customers by sharing knowledge and best practices
  • Developed processes and standards
  • Configured projects and developed technical concepts
  • Conducted workshops with employees
  • Planned releases for products (asset governance, global user management, project standards and templates, Atlassian software updates, etc.), documentation, release notes, and versioning
  • Created schedules
  • Determined the functional scope of updates
  • Communicated with employees after major releases
  • Developed scalable solutions and processes and optimized/automated them
  • Coordinated with team leads in departments and management
  • Performed process mapping and continuous improvement
  • Conducted data migration and data mining
  • Led a team as Scrum Master and function owner
  • Created a dashboard for project management to overview projects / developed reporting structures
  • Created the project plan and pre-refined ticket templates
Apr 2023 - Sep 2023
6 months

Atlassian Cloud Migration Expert

IT Systems House

  • Atlassian cloud migration expert
  • Managed cloud migrations from Atlassian Server for large customer projects, process mapping, process optimization, introduced a project standard (project plan and documentation in Jira and Confluence), and developed a standard structure for cloud migrations
  • The client in the IT sector offers full service for cloud migration. It also aimed to promote software adoption among customers by sharing knowledge and best practices after migration
  • Developed migration approach and standards
  • Configured projects
  • Conducted workshops with employees
  • Assisted with clean-up and optimization of the system (pre-migration)
  • Coordinated with team leads in departments and management
  • Performed process mapping and continuous improvement
  • Conducted data migration
  • Created a dashboard for project management to overview projects
  • Developed the project plan (migration implementation)
  • Adjusted schedules to Atlassian standards, client standards, and service provider standards (phases)
  • Automated reporting
Oct 2021 - Apr 2022
7 months

Jira Expert & Scrum Master

Dematic Logistics GmbH

  • Jira expert
  • Configuration and process mapping of the Jira software system for large customer projects, process mapping, process optimization, introduction of a project standard in Jira, and development of a standard structure
  • The client in the logistics sector wanted to use Jira more efficiently and optimize the software processes and configuration. It also aimed to promote software adoption among employees by sharing knowledge
  • Developed the Jira standard
  • SAP and Power BI interfaces (reporting)
  • Configured projects and boards
  • Conducted workshops with employees
  • Workflow: definition, configuration, and integration
  • Coordinated with team leads in departments
  • Performed process mapping and continuous improvement
  • Conducted data migration
  • Created a dashboard for project management to overview projects
  • Developed the project plan (software rollout) with project managers and IT departments
  • Adjusted schedules to global standards (phases)
  • Set up and configured issue collectors for site reports
Sep 2020 - Mar 2021
7 months

Jira & Agile Expert

Intermediate Engineering GmbH

  • Jira Expert, Product Owner and IT Project Manager
  • Configuration and mapping of processes with Jira for all business areas, process optimization, process automation, defining work packages, strategic alignment and planning
  • The company in the media technology sector is known for its custom and innovative projects. The goal is to automate recurring processes and extract and establish standards
  • Jira development
  • Interface management (time tracking software, accounting software, mail servers, etc.)
  • Workshops with staff
  • Workflow: definition, configuration and integration
  • Alignment with management
  • Process mapping and development
  • Setup and configuration of the Jira Service Desk for customer support and maintenance service requests
  • Agile coach and Product Owner
Jan 2020 - Aug 2020
8 months
Hamburg, Germany

Business Developer

BLOCKCHANCE GmbH

  • Business Developer
  • Planning, development and sales for the biggest conference in Germany for blockchain technology and artificial intelligence
  • The client in the events industry was looking for sponsors for the 2020 conference. The event takes place at the Chamber of Commerce in Hamburg
  • Sponsor acquisition
  • Building a partner network
  • Vision and strategy development
  • Sales software implementation
  • Agile coach
Aug 2019 - Jul 2021
2 years

Jira & Agile Expert

PAKi Logistics GmbH

  • Jira Expert
  • Configuration and process mapping of the Jira software system for the turnaround of the ERP 2.0 project, process mapping, process optimization, introduction of agile methods (Scrum)
  • The client in the logistics sector repeatedly tried to switch to a new ERP system (MS Dynamics Navision) over the last 5 years and the project management introduced Jira as supporting software for the new business processes
  • Supporting the Jira implementation
  • Configuration of projects and boards
  • Workshops with employees
  • Workflow: definition, configuration and integration
  • Coordination with the project management
  • Process mapping and development
  • Data migration (tasks)
  • Dashboard for project management overview
  • Creation of the project plan (implementation of the software rollout) with project managers and IT departments
  • Implementation of software development and test management
  • Setup and configuration of the Jira Service Desk within IT
Jul 2019 - Dec 2019
6 months

Agile Expert

Agile Rockstars GmbH

  • Agile Expert
  • Workshop development, product development (platform), external projects, workshops and trainings, agile project management, blockchain workshops, event speaker
  • The startup supports faster and decentralized decision-making, more transparency, mobile work, networked thinking, breaking down hierarchies and adapting to changing circumstances through workshops and trainings
  • Corporate culture analysis and coaching
  • Company presentation at events as speaker (leadership development and training)
  • Networking
  • Creating workshop and training concepts including future optimization measures
  • Development of strategic approaches for companies
  • Planning and conducting workshops at client sites
  • Planning, execution and support of software implementations at client sites
  • Process optimization and introduction of agile methods and ways of working (Scrum, Kanban) with supporting software and coaching
Apr 2019 - May 2019
2 months

IT Project Manager

wertfaktor Immobilien GmbH

  • IT Project Manager
  • Hardware and software management
  • The company needed support in setting up a CRM software and IT infrastructure
  • Backend development of the website
  • Configuration of the CRM system
  • Connecting additional information sources to the CRM/backend through APIs
  • Technical setup of new workstations
  • Cataloging the IT infrastructure
  • Optimization of the existing IT infrastructure
  • Calculation of project efforts including different options
Jan 2019 - Jun 2023
4 years 6 months
Hamburg, Germany

Board member

Hanseatic Blockchain Institute e.V.

  • Board member (non-profit association) and advisor
  • Planning strategic and operational approach, organizing workshops and lectures (weekly), advisor to blockchain startups
  • The Hanseatic Blockchain Institute was founded by entrepreneurs from Hamburg who are interested in blockchain technology and want to promote its use for the benefit of humanity. The association supports the dissemination and a well-founded, efficient, and reliable application of blockchain technology through education, information, and by fostering exchange and collaboration.
  • Organizing workshops and lectures
  • Designing new formats
  • Community building and culture development
  • Strategic and operational planning
  • Member acquisition and network expansion
  • Implementing the defined roadmap
  • Further development of the website and social media marketing
Aug 2018 - Mar 2019
8 months

Interim COO

GoForIt Walk&Win

  • Interim Chief Operating Officer
  • Operational, technical, and strategic management of a company
  • The company is a startup in digital marketing with app development and innovative IT solutions
  • Assessment of the current project situation
  • Analysis of project content, tasks, and areas of responsibility including scheduling
  • Management, monitoring, and documentation of the entire project process
  • Acting as Scrum Master and Product Owner
  • Structuring and defining work processes
  • Reviewing and prioritizing project goals with the CEOs and team leads
  • ICO management
  • Implementation and management of project management software
  • Setting quality standards (test management)
  • Representing the company at events
  • Creating tailored proposals for potential business partners
  • Defining technical product requirements, concepts, and new features
Feb 2018 - Aug 2018
7 months

Agile project manager

Brandslisten GmbH

  • IT project manager
  • Key account management, creating technical concepts, and ensuring implementation and quality - SaaS (Customer Engagement Software)
  • Supporting the further development and maintenance of the SaaS solution, customer service, and project management
  • Defining project goals and individual customer requirements (requirements management)
  • Creating customer-specific project plans including roadmaps
  • Technical and consultative support for customers in defining requirements (SSO, core features, etc.)
  • Budgeting and planning financial and personnel resources
  • Leading the development team (Scrum)
  • Organizing and moderating SCRUM meetings
  • Recording work hours including billing (work logs)
  • Prioritizing tasks and monitoring sprints
  • GoLive deployment of developments including roadmaps
  • Quality assurance of the software and customer requirements
Jan 2016 - May 2016
5 months

Executive assistant

IronCom GmbH

  • Executive assistant
  • Creating the website concept, planning and implementation, project management
  • Supporting the further development and maintenance of the website, customer acquisition, and project management for a cyber security solution
  • Defining requirements
  • Creating, conceptualizing, and implementing the website
  • Budgeting and planning financial and personnel resources
Nov 2015 - Mar 2016
5 months

PHP application developer

dna GmbH

  • PHP application development (internship)
  • Developing an application for a bank's financial IT
  • Internship with practical experience in application development
  • Programming the B2B application
  • OXID shop system
  • Agile project management
Mar 2015 - Jan 2025
9 years 11 months
Hamburg, Germany

Freelance Atlassian Expert, IT Project Manager and Consultant

Hanseatic Digital Assets GmbH

  • IT project management and IT consulting (Atlassian, Agile and Adaptive)
  • Development of project plans and requirements, concept development, strategic and operational project consulting, Atlassian consulting, process development, process optimization, digital transformation, change management, feel-good management, process consulting, Atlassian expert implementation
  • Consulting, Jira configuration (process automation) with additional advisory services, training and coaching, project management, S/4 HANA enhancements and support
  • Concept development, planning, implementation, consulting and support
  • Strategic and operational consulting for executive management
  • General IT consulting
  • Consulting and support for software rollouts
  • Cloud strategy and migrations
  • Data structures, data capture and analysis
  • Big data and reporting structures
  • AI use cases to support everyday work
  • Requirements management and requirements development
  • Actions, methods and tools (solution finding with the right toolkit)
  • Greenfield projects
Aug 2014 - Feb 2015
7 months

Marketing, Developer and Public Relations

vemono GmbH

  • PHP application development, marketing & PR (internship)
  • Development of an application for single-product online stores, drag & drop store creation without coding skills
  • Internship with hands-on experience in application development
  • Programming of the B2B application
  • Own shop system (vemono)
  • Single-product shop promotion

Summary

In recent years, Marleen has taken on responsible roles mainly in innovative IT projects. Tasks like project planning, requirements management, workshops, budget control, monitoring execution, reporting, team building, agile coach functions, scrum master functions, and similar are very familiar to her. Agile leadership is her passion and, thanks to her experience as a web developer, entrepreneur, founder, DevOps manager, and executive, she has the technical, operational, and strategic know-how to lead companies to greater success. Together with teams, she develops tailored solutions to work more efficiently with their processes, automate and optimize them, and achieve set goals in a more self-organized way. With strong soft skills and her value-driven, modern Hanseatic style, she promotes the development of a healthy company culture and corporate identity. She has proven that she can learn new areas of responsibility independently, quickly, and flexibly. She resolves unforeseen tasks, problems, and risks with confidence, effectiveness, and sustainability.

Skills

Skills

  • Agile Methods
  • Prince2 And Itil
  • Safe And Less
  • Aspice
  • Spotify Method
  • Atlassian Expert (Consulting, Concept Design, Planning, Implementation, Configuration, And Development)
  • Scrum/kanban
  • Scrum Master
  • Product Owner
  • Agile Coach
  • Team Lead
  • Project Management
  • Blockchain
  • Cryptocurrencies
  • Quality Management
  • Change Management
  • Communication (Developer Of The Ipoz Method)
  • Devops Management
  • Project Leadership
  • Software Development
  • Mobile Applications
  • Saas
  • White-label Solutions
  • Consulting
  • Web Development
  • Product Management
  • Process Management
  • Integral Coaching

Tools

  • Jira/trello
  • Confluence
  • Sap S/4 Hana
  • Zapier
  • Clockify
  • Miro
  • Android Studio
  • Slack/zulip
  • G Suite/outlook
  • Microsoft Teams
  • Microsoft Office
  • Hubspot/zoho Crm
  • Postman
  • Etc.

Expert Knowledge, Methods & Special Skills

  • Project Management Methods (Scrum, Kanban)
  • Less, Safe Framework
  • Prince2
  • Itil

Applications

  • Ms Office
  • Pm Software: Jira, Trello
  • Crm Software: Hubspot, Zoho
  • Documentation Software: Confluence
  • Firebase
  • Others (Slack, Mattermost, Zapier, Mailchimp, G Suite, Discord, Teamviewer, Wordpress (Oxygenbuilder), Magento, Oxid, Atlassian Servicedesk, Dropbox, Photoshop, Atom, Pages, Keynote, Numbers)

Languages

German
Native
English
Native
Spanish
Advanced
French
Advanced

Education

SAE Institute

Web Development · Hamburg, Germany

Certifications & licenses

Certified Agile Coach

Certified Lego SCRUM Master

ITIL

PRINCE2 (in progress)

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