Marleen Kertscher - Atlassian Specialist E2E Processes

Q: Where is Marleen based?

Marleen is based in Hamburg, Germany and prefers 100% remote projects.

Q: What languages does Marleen speak?

Marleen speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced) .

Q: How many years of experience does Marleen have?

Marleen has at least 10 years of experience. During this time, Marleen has worked in at least 16 different roles and for 17 different companies . The average length of individual experience is 1 year and 7 months . Note that Marleen may not have shared all experience and actually has more experience.

Q: What is Marleen's latest experience?

Marleen's most recent position is Atlassian Specialist E2E Processes at Energy, Water and Environment .

Q: What companies has Marleen worked for in recent years?

In recent years, Marleen has worked for Energy, Water and Environment , Internet and Information Technology , Automotive , IT Systems House , and Dematic Logistics GmbH .

Q: Which industries is Marleen most experienced in?

Marleen is most experienced in industries like Information Technology (IT) , Transportation and Logistics , Media, and Entertainment and Publishing . Marleen also has some experience in Automotive , Advertising , and Retail .

Q: Which business areas is Marleen most experienced in?

Marleen is most experienced in business areas like Information Technology (IT) , Project Management , and Business Intelligence . Marleen also has some experience in Marketing , Strategy and Planning , and Operations .

Q: Which industries has Marleen worked in recently?

Marleen has recently worked in industries like Information Technology (IT) , Transportation and Logistics , and Automotive .

Q: Which business areas has Marleen worked in recently?

Marleen has recently worked in business areas like Information Technology (IT) , Project Management , and Business Intelligence .

Recommended expert

Hamburg, Germany

Experience

Sep 2024 - Jan 2025

5 months

Hamburg, Germany

Atlassian Specialist E2E Processes

Energy, Water and Environment

Atlassian & business expert
Managed 1st, 2nd, and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation), and development of a collaboration platform to optimize teamwork, data management, reporting, and ERP transformation
The client is a sustainability-oriented chemical park and offers its employees full service for the Atlassian product suite. Additionally, adaptation of the ERP software among employees, improvement of data quality, and internal exchange and collaboration through sharing knowledge and best practices were promoted
Developed processes and standards
Configured projects and developed technical concepts
Conducted workshops with employees
Developed scalable solutions and processes and optimized/automated them
Coordinated with process owners in departments and management
Performed process mapping and continuous improvement
Conducted data migration and data mining
Served as Scrum Master
Created a dashboard for project management to overview projects / developed reporting structures

Feb 2024 - Jan 2025

1 year

Hamburg, Germany

Atlassian & Process Expert

Internet and Information Technology

Atlassian & business expert
Managed internal 1st, 2nd, and 3rd level support, responsible for electronic invoicing, introduced user management standard, process mapping, process optimization, introduced multiple project standards, and developed a standard structure for customer and internal IT support (ITSM)
The client in public sector IT offers its customers full service and end-to-end solutions for the Atlassian product suite in ITSM. It also aimed to promote software adoption among customers by sharing knowledge and best practices
Developed processes and standards
Configured projects and developed technical concepts
Developed scalable solutions and processes and optimized/automated them
Product development in the Atlassian environment
Process mapping and further development
Data migration and data mining
Mapped use cases on boards for project management to overview projects / developed reporting structures
Responsible for electronic invoicing processes
Supported personal data storage and data management strategy

Sep 2023 - Oct 2024

1 year 2 months

Atlassian Consultant

Automotive

Atlassian expert
Managed 2nd level support for 900 projects, SAFe framework, process mapping, process optimization, release management for products, services, and concepts, introduced a project standard (global user management and documentation), and developed a standard structure for ASPICE-based projects
The client in IT for the automotive industry offers full service for the Atlassian product suite. It also aimed to promote software adoption among customers by sharing knowledge and best practices
Developed processes and standards
Configured projects and developed technical concepts
Conducted workshops with employees
Planned releases for products (asset governance, global user management, project standards and templates, Atlassian software updates, etc.), documentation, release notes, and versioning
Created schedules
Determined the functional scope of updates
Communicated with employees after major releases
Developed scalable solutions and processes and optimized/automated them
Coordinated with team leads in departments and management
Performed process mapping and continuous improvement
Conducted data migration and data mining
Led a team as Scrum Master and function owner
Created a dashboard for project management to overview projects / developed reporting structures
Created the project plan and pre-refined ticket templates

Apr 2023 - Sep 2023

6 months

Atlassian Cloud Migration Expert

IT Systems House

Atlassian cloud migration expert
Managed cloud migrations from Atlassian Server for large customer projects, process mapping, process optimization, introduced a project standard (project plan and documentation in Jira and Confluence), and developed a standard structure for cloud migrations
The client in the IT sector offers full service for cloud migration. It also aimed to promote software adoption among customers by sharing knowledge and best practices after migration
Developed migration approach and standards
Configured projects
Conducted workshops with employees
Assisted with clean-up and optimization of the system (pre-migration)
Coordinated with team leads in departments and management
Performed process mapping and continuous improvement
Conducted data migration
Created a dashboard for project management to overview projects
Developed the project plan (migration implementation)
Adjusted schedules to Atlassian standards, client standards, and service provider standards (phases)
Automated reporting

Oct 2021 - Apr 2022

7 months

Jira Expert & Scrum Master

Dematic Logistics GmbH

Jira expert
Configuration and process mapping of the Jira software system for large customer projects, process mapping, process optimization, introduction of a project standard in Jira, and development of a standard structure
The client in the logistics sector wanted to use Jira more efficiently and optimize the software processes and configuration. It also aimed to promote software adoption among employees by sharing knowledge
Developed the Jira standard
SAP and Power BI interfaces (reporting)
Configured projects and boards
Conducted workshops with employees
Workflow: definition, configuration, and integration
Coordinated with team leads in departments
Performed process mapping and continuous improvement
Conducted data migration
Created a dashboard for project management to overview projects
Developed the project plan (software rollout) with project managers and IT departments
Adjusted schedules to global standards (phases)
Set up and configured issue collectors for site reports

Sep 2020 - Mar 2021

7 months

Jira & Agile Expert

Intermediate Engineering GmbH

Jira Expert, Product Owner and IT Project Manager
Configuration and mapping of processes with Jira for all business areas, process optimization, process automation, defining work packages, strategic alignment and planning
The company in the media technology sector is known for its custom and innovative projects. The goal is to automate recurring processes and extract and establish standards
Jira development
Interface management (time tracking software, accounting software, mail servers, etc.)
Workshops with staff
Workflow: definition, configuration and integration
Alignment with management
Process mapping and development
Setup and configuration of the Jira Service Desk for customer support and maintenance service requests
Agile coach and Product Owner

Jan 2020 - Aug 2020

8 months

Hamburg, Germany

Business Developer

BLOCKCHANCE GmbH

Business Developer
Planning, development and sales for the biggest conference in Germany for blockchain technology and artificial intelligence
The client in the events industry was looking for sponsors for the 2020 conference. The event takes place at the Chamber of Commerce in Hamburg
Sponsor acquisition
Building a partner network
Vision and strategy development
Sales software implementation
Agile coach

Aug 2019 - Jul 2021

2 years

Jira & Agile Expert

PAKi Logistics GmbH

Jira Expert
Configuration and process mapping of the Jira software system for the turnaround of the ERP 2.0 project, process mapping, process optimization, introduction of agile methods (Scrum)
The client in the logistics sector repeatedly tried to switch to a new ERP system (MS Dynamics Navision) over the last 5 years and the project management introduced Jira as supporting software for the new business processes
Supporting the Jira implementation
Configuration of projects and boards
Workshops with employees
Workflow: definition, configuration and integration
Coordination with the project management
Process mapping and development
Data migration (tasks)
Dashboard for project management overview
Creation of the project plan (implementation of the software rollout) with project managers and IT departments
Implementation of software development and test management
Setup and configuration of the Jira Service Desk within IT

Jul 2019 - Dec 2019

6 months

Agile Expert

Agile Rockstars GmbH

Agile Expert
Workshop development, product development (platform), external projects, workshops and trainings, agile project management, blockchain workshops, event speaker
The startup supports faster and decentralized decision-making, more transparency, mobile work, networked thinking, breaking down hierarchies and adapting to changing circumstances through workshops and trainings
Corporate culture analysis and coaching
Company presentation at events as speaker (leadership development and training)
Networking
Creating workshop and training concepts including future optimization measures
Development of strategic approaches for companies
Planning and conducting workshops at client sites
Planning, execution and support of software implementations at client sites
Process optimization and introduction of agile methods and ways of working (Scrum, Kanban) with supporting software and coaching

Apr 2019 - May 2019

2 months

IT Project Manager

wertfaktor Immobilien GmbH

IT Project Manager
Hardware and software management
The company needed support in setting up a CRM software and IT infrastructure
Backend development of the website
Configuration of the CRM system
Connecting additional information sources to the CRM/backend through APIs
Technical setup of new workstations
Cataloging the IT infrastructure
Optimization of the existing IT infrastructure
Calculation of project efforts including different options

Jan 2019 - Jun 2023

4 years 6 months

Hamburg, Germany

Board member

Hanseatic Blockchain Institute e.V.

Board member (non-profit association) and advisor
Planning strategic and operational approach, organizing workshops and lectures (weekly), advisor to blockchain startups
The Hanseatic Blockchain Institute was founded by entrepreneurs from Hamburg who are interested in blockchain technology and want to promote its use for the benefit of humanity. The association supports the dissemination and a well-founded, efficient, and reliable application of blockchain technology through education, information, and by fostering exchange and collaboration.
Organizing workshops and lectures
Designing new formats
Community building and culture development
Strategic and operational planning
Member acquisition and network expansion
Implementing the defined roadmap
Further development of the website and social media marketing

Aug 2018 - Mar 2019

8 months

Interim COO

GoForIt Walk&Win

Interim Chief Operating Officer
Operational, technical, and strategic management of a company
The company is a startup in digital marketing with app development and innovative IT solutions
Assessment of the current project situation
Analysis of project content, tasks, and areas of responsibility including scheduling
Management, monitoring, and documentation of the entire project process
Acting as Scrum Master and Product Owner
Structuring and defining work processes
Reviewing and prioritizing project goals with the CEOs and team leads
ICO management
Implementation and management of project management software
Setting quality standards (test management)
Representing the company at events
Creating tailored proposals for potential business partners
Defining technical product requirements, concepts, and new features

Feb 2018 - Aug 2018

7 months

Agile project manager

Brandslisten GmbH

IT project manager
Key account management, creating technical concepts, and ensuring implementation and quality - SaaS (Customer Engagement Software)
Supporting the further development and maintenance of the SaaS solution, customer service, and project management
Defining project goals and individual customer requirements (requirements management)
Creating customer-specific project plans including roadmaps
Technical and consultative support for customers in defining requirements (SSO, core features, etc.)
Budgeting and planning financial and personnel resources
Leading the development team (Scrum)
Organizing and moderating SCRUM meetings
Recording work hours including billing (work logs)
Prioritizing tasks and monitoring sprints
GoLive deployment of developments including roadmaps
Quality assurance of the software and customer requirements

Jan 2016 - May 2016

5 months

Executive assistant

IronCom GmbH

Executive assistant
Creating the website concept, planning and implementation, project management
Supporting the further development and maintenance of the website, customer acquisition, and project management for a cyber security solution
Defining requirements
Creating, conceptualizing, and implementing the website
Budgeting and planning financial and personnel resources

Nov 2015 - Mar 2016

5 months

PHP application developer

dna GmbH

PHP application development (internship)
Developing an application for a bank's financial IT
Internship with practical experience in application development
Programming the B2B application
OXID shop system
Agile project management

Mar 2015 - Jan 2025

9 years 11 months

Hamburg, Germany

Freelance Atlassian Expert, IT Project Manager and Consultant

Hanseatic Digital Assets GmbH

IT project management and IT consulting (Atlassian, Agile and Adaptive)
Development of project plans and requirements, concept development, strategic and operational project consulting, Atlassian consulting, process development, process optimization, digital transformation, change management, feel-good management, process consulting, Atlassian expert implementation
Consulting, Jira configuration (process automation) with additional advisory services, training and coaching, project management, S/4 HANA enhancements and support
Concept development, planning, implementation, consulting and support
Strategic and operational consulting for executive management
General IT consulting
Consulting and support for software rollouts
Cloud strategy and migrations
Data structures, data capture and analysis
Big data and reporting structures
AI use cases to support everyday work
Requirements management and requirements development
Actions, methods and tools (solution finding with the right toolkit)
Greenfield projects

Aug 2014 - Feb 2015

7 months

Marketing, Developer and Public Relations

vemono GmbH

PHP application development, marketing & PR (internship)
Development of an application for single-product online stores, drag & drop store creation without coding skills
Internship with hands-on experience in application development
Programming of the B2B application
Own shop system (vemono)
Single-product shop promotion

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (10.5 years), Transportation (2.5 years), Automotive (1 year), Media and Entertainment (1 year), Chemical (0.5 years), and Professional Services (0.5 years).

Information Technology

Transportation

Automotive

Media and Entertainment

Chemical

Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (10.5 years), Project Management (10 years), Business Intelligence (10 years), Marketing (5.5 years), Strategy (5 years), and Operations (2 years).

Information Technology

Project Management

Business Intelligence

Marketing

Strategy

Operations

Summary

In recent years, Marleen has taken on responsible roles mainly in innovative IT projects. Tasks like project planning, requirements management, workshops, budget control, monitoring execution, reporting, team building, agile coach functions, scrum master functions, and similar are very familiar to her. Agile leadership is her passion and, thanks to her experience as a web developer, entrepreneur, founder, DevOps manager, and executive, she has the technical, operational, and strategic know-how to lead companies to greater success. Together with teams, she develops tailored solutions to work more efficiently with their processes, automate and optimize them, and achieve set goals in a more self-organized way. With strong soft skills and her value-driven, modern Hanseatic style, she promotes the development of a healthy company culture and corporate identity. She has proven that she can learn new areas of responsibility independently, quickly, and flexibly. She resolves unforeseen tasks, problems, and risks with confidence, effectiveness, and sustainability.

Skills

Agile Methods
Prince2 And Itil
Safe And Less
Aspice
Spotify Method
Atlassian Expert (Consulting, Concept Design, Planning, Implementation, Configuration, And Development)
Scrum/kanban
Scrum Master
Product Owner
Agile Coach
Team Lead
Project Management
Blockchain
Cryptocurrencies
Quality Management
Change Management
Communication (Developer Of The Ipoz Method)
Devops Management
Project Leadership
Software Development
Mobile Applications
Saas
White-label Solutions
Consulting
Web Development
Product Management
Process Management
Integral Coaching

Tools

Jira/trello
Confluence
Sap S/4 Hana
Zapier
Clockify
Miro
Android Studio
Slack/zulip
G Suite/outlook
Microsoft Teams
Microsoft Office
Hubspot/zoho Crm
Postman
Etc.

Expert Knowledge, Methods & Special Skills

Project Management Methods (Scrum, Kanban)
Less, Safe Framework
Prince2
Itil

Applications

Ms Office
Pm Software: Jira, Trello
Crm Software: Hubspot, Zoho
Documentation Software: Confluence
Firebase
Others (Slack, Mattermost, Zapier, Mailchimp, G Suite, Discord, Teamviewer, Wordpress (Oxygenbuilder), Magento, Oxid, Atlassian Servicedesk, Dropbox, Photoshop, Atom, Pages, Keynote, Numbers)

Languages

German

Native

English

Native

Spanish

Advanced

French

Advanced

Education

SAE Institute

Web Development · Hamburg, Germany

Certifications & licenses

Certified Agile Coach

Certified Lego SCRUM Master

ITIL

PRINCE2 (in progress)

Profile

Created

March 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Marleen based?

Marleen is based in Hamburg, Germany and prefers 100% remote projects.

What languages does Marleen speak?

Marleen speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced).

How many years of experience does Marleen have?

Marleen has at least 10 years of experience. During this time, Marleen has worked in at least 16 different roles and for 17 different companies. The average length of individual experience is 1 year and 7 months. Note that Marleen may not have shared all experience and actually has more experience.

What roles would Marleen be best suited for?

Based on recent experience, Marleen would be well-suited for roles such as: Atlassian Specialist E2E Processes, Atlassian & Process Expert, Atlassian Consultant.

What is Marleen's latest experience?

Marleen's most recent position is Atlassian Specialist E2E Processes at Energy, Water and Environment.

What companies has Marleen worked for in recent years?

In recent years, Marleen has worked for Energy, Water and Environment, Internet and Information Technology, Automotive, IT Systems House, and Dematic Logistics GmbH.

Which industries is Marleen most experienced in?

Marleen is most experienced in industries like Information Technology (IT), Transportation and Logistics, Media, and Entertainment and Publishing. Marleen also has some experience in Automotive, Advertising, and Retail.

Which business areas is Marleen most experienced in?

Marleen is most experienced in business areas like Information Technology (IT), Project Management, and Business Intelligence. Marleen also has some experience in Marketing, Strategy and Planning, and Operations.

Which industries has Marleen worked in recently?

Marleen has recently worked in industries like Information Technology (IT), Transportation and Logistics, and Automotive.

Which business areas has Marleen worked in recently?

Marleen has recently worked in business areas like Information Technology (IT), Project Management, and Business Intelligence.

What is Marleen's education?

Marleen attended SAE Institute for Web Development.

Does Marleen have any certificates?

Marleen has 4 certificates. Among them, these include: Certified Agile Coach, Certified Lego SCRUM Master, and ITIL.

What is the availability of Marleen?

Marleen is immediately available full-time for suitable projects.

What is the rate of Marleen?

Marleen's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.