Matthias Flöter
Agile Coach / Agile Project Management
Experience
Agile Coach / Agile Project Management
e.kundenservice Netz GmbH (E.ON)
- Coaching and training of 6 agile Scrum teams
- Taking on the role of Solution Coach (leading 6 agile teams)
- Advising and coaching program management and tribe leads, including roadmap, program, and risk management
- Implementing the risk strategy
- Integrating and establishing agile methods combining the Spotify and SAFe models
- Facilitating agile events and teaching agile values and methods
- Developing and implementing team development processes
- Mentoring internal agile coaches in the Agile Chapter
Agile Coach
LichtBlick SE
- Coaching and training of Kanban and Scrum teams
- Agile transition of teams and IT, including risk management
- Integrating OKR topics into the agile boards
- Flight level model with three levels (initiatives, epics, stories)
- Facilitating agile events and teaching agile methods
- Ensuring team development processes
- Implementing the Spotify model
- Mentoring internal agile coaches
IT Project Management - Agile Coaching - Consulting
Matthias Flöter - Consulting
- Project and program management (traditional & agile)
- Risk management
- Agile coach, Scrum Master, systemic coach
- Project leadership and coaching
- Kanban, Scrum, team development
- Prioritizing and managing the strategic project portfolio
- Digitalization and transformation of business processes
- Agile transition and organizational development
- Linking Objectives and Key Results (OKR process) with agile development processes (Scrum, Kanban, SAFe)
- Agile, lateral leadership of interdisciplinary product or development teams
- Facilitating all agile events
- Designing and implementing agile roadmaps
- Identifying and eliminating inefficient processes
Agile Coach / Scrum Master
Lotto24 AG
- Coaching and training of agile product and development teams
- Facilitating agile events (daily, retrospective, review, grooming, planning)
- Integrating the OKR process into the agile development process
- Designing and implementing the agile flight level model and agile roadmaps
- Teaching agile values, roles, principles, practices, and methods like Scrum and Kanban
- Removing impediments
- Increasing team effectiveness and efficiency
Senior Agile IT Project Manager / Agile Transition Manager
Joh. Berenberg, Gossler & Co. KG
- Agile project and program management based on SAFe (RTE), Scrum, and Kanban
- Coaching, Kanban, Scrum, organizational development
- Prioritizing and managing the strategic project portfolio including risk management
- Desktop updates/migration to Windows 10 and Office 365
- Developing a cloud strategy and using Microsoft Azure (IaaS) and SaaS
- Creating a fully integrated notebook concept
- Initiating a modern printing strategy
- Designing a solution to replace file sharing between New York, London, and Hamburg based on SharePoint
- Optimizing license management and finalizing the enterprise agreement with Microsoft
- Analyzing hotline/client service contact reasons and deriving measures to improve quality and reduce costs
- Facilitating and designing the strategic IT operations project portfolio board (Kanban board)
- Transition and agile organizational development focused on operational stability and productivity
- Managing external project managers and prioritizing the agile project portfolio for IT operations and IT development
- Coordination during PI plannings (Program Increment) in the Scaled Agile Framework (SAFe)
- Story breakdown, coaching product leads, product owners, agile masters, and team members
- Establishing and advancing agile project management methods (SAFe, Scrum, Kanban)
- Coordinating stakeholders, business units, and service providers
- Taking on the Product Owner role in the Agile Transition team
Consultant
Drägerwerk AG & Co. KGaA
- Implementation of various IT topics in the PLM+ and Service Management competence center
- Process analysis and definition for IT system processes (user in, change, out)
- Data protection registration and setup of end-to-end monitoring
- Definition of resolver groups per system
- Process design for change management
- Matching security concepts with various tools
- Participation in a company-wide CMDB
Project Manager
OTTO GmbH & Co. KG
Implementation of a flat-rate shipping cost in e-commerce
System adjustments for online shops and customer centers
Managing the project team and cost-benefit analysis
Project management, controlling and reporting
Requirements definition, scope definition, risk analysis and risk management
Introduction of a learning management system (LMS): concept, requirement specification, tender documents, evaluation model, vendor selection, works agreement, SLR and SLA definition
Managing internal and external service providers
Introduction and further development of employee deployment planning with SAP interface
Subproject Manager / Agile Project Management / PMO
Gruner + Jahr AG & Co. KG
- Implementation of an online publishing portal for multiple clients and relaunch of a first client
- Budget and resource planning (project budget > €10M, approx. 45 FTE)
- Project controlling and reporting
- Operational management of resource deployment
- Conducting and moderating meetings
- Preparing steering committee documents
Consultant
AKRA GmbH
Project and process management, IT project leadership, coaching, CRM
Agile project management using Scrum
Concept design and change management
Business development in logistics: concept and project planning of a mobile app, market potential and SWOT analysis
Business development for future technologies: sales support, business analysis, market research, benchmarking, customer presentations
Product owner for web presence: optimizing structure and navigation (UX), content preparation, social media integration
Creating a takeover concept for compliance management and IT governance: competitor analysis, market and synergy potential, presentation to management
Planning and implementation of the new web presence: needs analysis, concept creation, navigation design, content development, subcontractor management, risk and quality management
Senior Consultant CRM / CVM
affinis consulting GmbH
Programs and projects in industry, energy sector and telecommunications
Vodafone D2 GmbH: program roadmap, schedule, budget and resource planning, stakeholder management, risk analysis, controlling, requirements alignment, workshops, quality management
Stadtwerke Neustadt: market potential and cost analysis for FTTH, business case, SWOT and portfolio analyses, process analysis, business model variants
SIG Deutschland GmbH: centralization and introduction of electronic invoice receipts with SAP, process mapping, solution design, change management
Retention/Prevention Project Manager & Deputy Head of Customer Loyalty
debitel AG
- Implementation of integration projects for Talkline GmbH/debitel AG
- Process analysis and optimization, functional specifications, workshops, organizational and migration planning, change management
- Management of internal teams and external call centers
Retention/Prevention Project Manager
Debitel AG
- Analysis, planning, implementation, and monitoring of all customer retention and win-back activities
- Leadership of internal customer retention teams and external service providers
- Further development of the customer retention strategy
- Interface with sales, product management, IT, customer service, e-business, marketing
- Process analyses and optimizations, integration projects, preparation of decision templates and business cases
Marketing Manager E-Business
Talkline GmbH & Co. KG
- Responsibility for the operation, design, marketing, and strategic development of online customer service and the FunPortal
- Regular cross-functional project management and coordination of external advertising agencies
- Interface with marketing, customer support, product management, IT, and sales
- Target responsibility for myTalkline (self-service portal), online contract renewals, online billing, up- and cross-selling, online marketing
- Increase of the online billing rate to over 50% and massive boost in self-service usage
- Implementation of a new self-service portal, website redesign, and integration of the FunPortal
- Reduction of customer inquiries by phone, email, mail, and fax
Summary
- Many years of experience in IT project management (Product Owner), agile project management (SAFe, SCRUM, Kanban, OKR), risk management, as an agile coach, in team and organizational development (learning organizations), customer management, CRM, e-business, digitalization, online marketing, customer retention & win-back, customer success, transition management and process management
- Goal-oriented and innovative agile project manager/Product Owner with leadership experience, who communicates confidently at all hierarchy levels, has a strong drive to shape things and high persuasiveness, and is known for a pragmatic and results-driven approach
- Skilled in managing projects using agile, innovative and pragmatic solutions and technologies, focusing on marketing, strategy, corporate governance, customer management and service, and IT
- Expertise in developing and implementing customer retention and win-back strategies (CRM systems), omnichannel customer service with Dynamics 365
- Purpose- and solution-driven, open communicator, sustainable, creative
- Many years of experience in leading and developing cross-functional teams
- Confident use of agile practices and methods
Agile project management and agility have been my passion for years. Continuous personal and professional growth and a forward-looking mindset define me.
My strengths:
- Solid technical know-how and hands-on experience in project management methods within agile environments/frameworks and transitions
- Focus on effectiveness and efficiency
- Strong solution orientation
- Enthusiasm for new topics and people
- Empathy and team empowerment
- Project planning and control including change and risk management
- Confident stakeholder management
My experience:
- Over 20 years of experience in agile projects and transitions, IT project management, agile project management, systemic coaching, Scrum, Kanban
- Various further training and certifications
- Change is constant – change is opportunity
- Team and organizational development
My achievements:
- Various project successes (What I start, I finish)
- Omnichannel Customer Service with Dynamics 365
- Building an online self-service portal
- Agile transitions/organizational developments
- Leading agile teams to success
My interests:
- Continuous learning
- Taking on responsibility
- Systemic, meaningful, and value-adding coaching
As a project manager (Product Owner), agile coach, and Scrum Master, I bring strong communication skills, independent and structured work style, and customer-oriented thinking and actions. I also have a high level of commitment and flexibility. I have quick comprehension, creative and strategic thinking, and I am driven by my determination. In risk management, it's important to identify risks, keep projects safe from damage, and deliver projects on time, within budget, and with quality. This requires identifying, analyzing, and evaluating risks and, if necessary, establishing countermeasures.
What you can expect from me: Strong drive to shape things, empathetic coaching skills, entrepreneurial thinking and acting, and enjoyment of agile, value-creating ways of working.
If you are looking for a creative and solution-oriented person with many years of experience in project management methods and agile approaches who brings new ideas and opportunities, I look forward to talking with you.
Skills
- Change Management
- Risk Management
- Project Management (Ipma Level D, Prince 2)
- Kanban
- Scrum
- Scrumban
- Systemic Coach
- Agile Coach
- Agile Project Management
- Safe
- Okr
Languages
Education
Nordakademie - University of Applied Sciences
Diploma in Business Administration (FH) · Business Administration · Elmshorn, Germany · good
Peter Kölln - Köllnflockenwerke
Apprenticeship as Industrial Clerk · Elmshorn, Germany
Bismarckgymnasium
General University Entrance Qualification · Elmshorn, Germany · good
Certifications & licenses
Kanban Management Professional I + II
Lean Kanban University
Prince2 Foundation
EXIN Agile Scrum Foundation - Scrum Master
Prince 2 Practitioner
IPMA Level D Certification
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