Matthias F.

Agile Coach / Agile Project Management

Timmendorfer Strand, Germany

Experience

Mar 2021 - Jun 2025
4 years 4 months
Hamburg, Germany

Agile Coach / agile project management

e.kundenservice Netz GmbH (E.ON)

  • Coaching and training of 6 agile Scrum teams
  • Acting as Solution Coach (leading 6 agile teams)
  • Advising and coaching the program management and tribe leads including roadmap, program, and risk control
  • Implementing the risk strategy
  • Integrating and establishing agile methods combining the Spotify and SAFe models
  • Facilitating agile events and teaching agile values & methods
  • Developing and implementing team development processes
  • Mentoring internal agile coaches in the agile chapter
Jul 2020 - Mar 2021
9 months
Hamburg, Germany

Agile Coach

LichtBlick SE

  • Coaching and training of Kanban and Scrum teams
  • Agile transition of the teams and IT including risk management
  • Translating OKR topics into the agile boards
  • Flight Level model with three levels (initiatives, epics, stories)
  • Facilitating agile events and teaching agile methods
  • Ensuring team development processes
  • Implementing the Spotify model
  • Mentoring internal agile coaches
Jan 2019 - Present
6 years 8 months

IT Project Management - Agile Coaching - Consulting

Matthias Flöter Consulting

  • Many years of experience as an agile project manager including risk management, Agile Coach, Scrum Master, Kanban Professional Coach
  • Experience linking Objectives and Key Results (OKR process) with agile development processes (Scrum, Kanban, SAFe)
  • Experience with SAFe
  • Agile, lateral leadership of interdisciplinary product and development teams
  • Embedding agile approaches and the agile mindset
  • Facilitating all agile events
  • Executing agile transitions and increasing effectiveness/efficiency
  • Breaking down old structures while respecting agile values, principles and methods
  • Highly developed knowledge and experience in introducing agile methods in combination with change management
  • Strong communication and facilitation skills
  • Designing and implementing agile roadmaps
  • Identifying and eliminating inefficient processes
Jan 2019 - Jun 2020
1 year 6 months
Hamburg, Germany

Agile Coach / Scrum Master

Lotto24 AG

  • Coaching and training agile product/development teams
  • Facilitating agile events (Daily, Retro, Review, Grooming, Planning)
  • Integrating the OKR process into the agile development process
  • Designing and implementing the agile Flight Level model & agile roadmaps
  • Teaching agile values, roles, principles, approaches and methods like Scrum, Kanban
  • Removing impediments
  • Increasing team effectiveness and efficiency
Aug 2017 - Jan 2019
1 year 6 months

Senior Agile IT Project Manager / Agile Transition Manager

Joh. Berenberg, Gossler & Co. KG

  • Leading agile IT projects using SAFe (RTE), Scrum and Kanban: desktop upgrade/migration to Win 10 and Office 365; cloud strategy with Microsoft Azure (IaaS) and SaaS; fully integrated notebook concept; modern printing strategy; SharePoint-based file sharing for New York, London and Hamburg; optimizing license management and enterprise agreement with Microsoft; hotline/client services analysis and measures for quality improvement and cost reduction

  • Management tasks: direct reporting line to Head of IT & IT Operations; facilitating and developing the strategic IT operations project portfolio board (Kanban); transition and agile organizational development to increase productivity; managing external project managers; prioritizing and managing the agile project portfolio in IT operations in 2018 and planning for 2019; aligning projects during PI planning (SAFe); story breakdown; coaching product leads, product owners, Agile Masters and team members; designing and implementing agile measures; coordinating stakeholders and service providers; product owner role in the Agile Transition team

Apr 2014 - Dec 2015
1 year 9 months
Lübeck, Germany

IT Project Manager / Competence Center PLM+

Drägerwerk AG & Co. KGaA

  • Process analysis and definition; implementation of the target process for IT systems (User In, Change, Out)
  • Registration of systems for data protection; setup in end-to-end monitoring; definition of resolver groups
  • Change management process design; alignment of security concepts with tools
  • Participation in company-wide CMDB
Oct 2013 - Apr 2014
7 months
Hamburg, Germany

E-Commerce Project Manager / LMS Implementation

OTTO GmbH & Co. KG

  • Shipping flat rate: system adjustments for online shops and customer center; managing the project team; profitability analysis; project leadership; controlling and reporting; requirements definition; risk analysis and management

  • Learning management system implementation: concept and specifications; tender documents and evaluation model; leading the selection of external providers; company agreement; definition of SLR and SLA; vendor management; introduction and rollout of employee scheduling; SAP interface; performance fixes; development and implementation of further requirements

Feb 2012 - Mar 2013
1 year 2 months
Hamburg, Germany

Subproject Lead / Agile Project Management / PMO

Gruner + Jahr AG & Co. KG

  • Implementation of online publishing portal and client relaunch: budget and resource planning (> €10M / approx. 45 FTE); project controlling and reporting; operational management of resource deployment; meeting facilitation; preparation of steering committee documents; methods/tools: Scrum, Kanban, Confluence, MS Office, MS Project
Oct 2011 - Jun 2016
4 years 9 months
Hamburg, Germany

Consultant

AKRA GmbH

  • Business development in logistics: concept and project planning for a mobile app development; market potential and SWOT analysis; support in proposal creation

  • Business development in future technologies: support in acquiring new business partners; business analysis in agency environment; market research and benchmarking; creation and delivery of client presentations

  • Product owner for web presence: optimization of structure and navigation (UX); content preparation; evaluation of social media integration

  • Development of a takeover concept in compliance management and IT governance: competitive analysis; market and synergy potential analysis; presentation to management

  • Concept and implementation of AKRA GmbH's new website: needs analysis; concept development; navigation design; content creation; management of subcontractors; risk and quality management

Apr 2010 - Sep 2011
1 year 6 months
Hamburg, Germany

Senior Consultant CRM / CVM

affinis consulting GmbH

  • Projects in industry, energy, and telecommunications

  • Vodafone D2 GmbH, Düsseldorf (07/2010 – 09/2011): program roadmap and planning; schedule, budget, and resource planning; stakeholder management; risk analysis and management; controlling and reporting; requirements coordination; workshops; risk and quality management (PMI, MS Project, MS Office)

  • Stadtwerke Neustadt, Neustadt i.H. (06/2010 – 07/2010): market potential and cost analysis for FTTH; business case for infrastructure expansion; SWOT and portfolio analyses; process analyses; business model variants

  • SIG Deutschland GmbH, Hanau (04/2010 – 06/2010): centralization of electronic invoice processing with SAP; process mapping and analysis; SAP solution concept; process design; change management

Oct 2008 - Dec 2009
1 year 3 months
Elmshorn, Germany

Project Manager Retention/Prevention & Deputy Head of Customer Loyalty

debitel AG

  • Process analysis and optimization; Creation of technical concepts; Workshops; Organizational and migration planning; Change management; Managing 2 internal teams and external call centers
Jun 2007 - Sep 2008
1 year 4 months
Elmshorn, Germany

Project Manager Retention/Prevention

Debitel AG

  • Activities for customer retention and win-back, customer development and churn reduction; Leadership of internal teams and external service providers; Further development of the customer loyalty strategy; Interface role with sales, product management, IT, customer service, e-business, marketing; Process analyses and optimizations; Decision proposals and business cases; Increase in online contract renewals by 130%
Nov 2000 - May 2007
6 years 7 months
Elmshorn, Germany

Marketing Manager E-Business

Talkline GmbH & Co. KG

  • Operation, design and marketing of the online customer service and FunPortal; Cross-functional project management; Management of external advertising agencies; Interface between marketing, customer support, product management, IT, sales; Responsibility for targets for myTalkline, online invoicing, self-service, up- & cross-selling, online marketing; Increase in online invoicing rate to over 50%; Massive increase in self-service usage; Implementation of a new self-service portal; Redesign [link] and integration of the FunPortal; Expansion of online customer service; Reduction of customer inquiries

Summary

  • Many years of experience in IT project management (Product Owner), agile project management (SAFe, Scrum, Kanban, OKR), risk management, as Agile Coach, in team and organizational development (learning organizations), client management, CRM, e-business, digitalization, online marketing, customer retention & win-back, customer success, transition management and process management
  • Goal-oriented and innovative agile project manager/Product Owner with leadership experience, who communicates confidently at all hierarchy levels, has a strong drive to shape things and high persuasive power, and is characterized by a pragmatic and results-driven approach
  • Skilled in managing projects using agile, innovative as well as pragmatic solutions and technologies with a focus on marketing, strategy, corporate governance, client management and service, and IT
  • Expertise in developing and implementing customer retention and win-back strategies (CRM systems), omnichannel customer service Dynamics 365
  • Purpose- and solution-driven, open communication, sustainable, creative
  • Many years of experience in steering and developing cross-functional teams
  • Confident use of agile practices and methods

Agile project management and agility have been my passion for years. Personal and professional development and forward thinking define me.

  • Solid technical know-how and hands-on experience in project management methods in agile environments/frameworks and transitions

  • Focus on effectiveness and efficiency

  • Strong solution orientation

  • Enthusiasm for new topics and people

  • Empathy and empowerment of teams

  • Project planning and control including change and risk management

  • Confident stakeholder management

  • Various project successes (What I start, I finish)

  • Omnichannel customer service Dynamics 365

  • Building an online self-service portal

  • Agile transitions/organizational developments

  • Leading agile teams to success

  • Continuous learning

  • Taking on responsibility

  • Systemic, meaningful and value-adding coaching

As a Project Manager (Product Owner), Agile Coach and Scrum Master, I bring strong communication skills, independent, structured work, as well as customer-oriented thinking and acting. In addition, I have a high level of commitment and flexibility. I have a quick grasp, creative and strategic thinking, and I convince with my determination.

In risk management, it is about identifying risks, keeping damage away from projects, and delivering projects on time, within budget and quality. For this, risks must be identified, analyzed, assessed, and countermeasures established if necessary.

What you can expect from me: a strong drive to shape things, empathetic coaching skills, entrepreneurial thinking and acting, and enjoyment of agile, value-driven ways of working.

Languages

German
Native
English
Advanced
Spanish
Elementary
French
Elementary
Italian
Elementary

Education

Oct 1996 - Sep 2000

Nordakademie - University of Economics

Diploma in Business Administration (FH), Strategic Marketing, Internal Marketing · Business Administration · Elmshorn, Germany · good

Aug 1995 - Sep 1996

Peter Kölln - Köllnflockenwerke

Industrial Clerk · Elmshorn, Germany

Aug 1984 - Jun 1993

Bismarckgymnasium

General higher education entrance qualification · Elmshorn, Germany · good

...and 1 more

Certifications & licenses

Kanban Management Professional I + II

Lean Kanban University

Prince2 Practitioner

Prince2 Foundation

EXIN Agile Scrum Foundation

EXIN

IPMA Level D

IPMA

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