Thorsten Heintke - Managing Partner

Meerbusch, Germany

Experience

Jan 2025 - Dec 2025

1 year

Program Manager

Telecommunications industry

Program manager for a strategically high-priority compliance project in the enterprise segment (C4)
Led 6 workstreams
Set up the project organization, established communication structures, project and budget planning, risk management
Reported to the CIO
Facilitated steering committee meetings
Facilitated critical solution processes
Responsible for adapting the operating model of the IT organizations in Germany, the EU, and India, including planning and managing the relocation of affected employees

Jan 2024 - Dec 2024

1 year

Düsseldorf, Germany

Workstream Lead File Transfer & Scheduling

Vodafone Germany

Served as workstream lead for file transfer & scheduling in a cloud migration program
Managed the central bottleneck function in a mission-critical project
Communicated across all levels
Collaborated interculturally with offshore teams
Met all project goals and avoided penalties
Team outperformed expectations
Collaboration with all interface areas improved significantly over the course of the project
Received significant recognition from top management in both Germany and India

Jan 2023 - Dec 2023

1 year

Leipzig, Germany

Lead Agile Coach

Senec GmbH

Coaching of executives (L-1)
Coaching of 5 IT Ops teams
Training and coaching of product owners
Development of a scaled agile IT organization
Challenge: extreme delivery pressure on the IT Ops teams after several major incidents at end customers with related media attention
Result: high commitment from team members, delivery capability greatly improved, improved feedback from channel partners

Jan 2022 - Dec 2022

1 year

Agile Coach

REWE Systems GmbH

Coaching of two product teams
Coaching of executives
Agile leadership trainings
Scaled Scrum environment according to SAFe (Scaled Agile Framework)
Creating awareness among senior management for the change
Alignment among about 80 internal and external Scrum Masters & agile coaches
Mentoring of several junior agile coaches
Mentoring and coaching of a foreign GmbH managing director

Jan 2021 - Dec 2021

1 year

Moderator, Trainer, Coach

Palmer Hargreaves GmbH

Moderation of multi-day C-level offsites
Coaching of C-level executives
Agile leadership trainings
Lead coach of the agile transformation
Workshops on OKR for the leadership team
Development of a vision & strategy with the managing director / senior management
Development of an agile organization (organizational structure & business processes)
On-the-job agile training of over 200 employees in the flowedoo Breakfast Club format

Jan 2021 - Dec 2021

1 year

Consultant

Stadtwerke Düsseldorf

Developing an agile approach model for IT projects
Reviewing business processes
Sparring partner to the internal project manager for an SAP Cloud migration project (EU tender)

Jan 2021 - Dec 2021

1 year

Agile Coach

Telefonica Deutschland

Coaching five teams on agility (agile mindset and agile methods)
Analyzing processes
Further developing the agile organization using LeSS

Jan 2019 - Dec 2019

1 year

Program Development for Basic Agile Master and Experienced Agile Master

INeKO Institut der Universität zu Köln

Developing the Basic Agile Master and Experienced Agile Master programs on behalf of the INeKO Institute
Academic Lead: Prof. E. Stephan

Jan 2017 - Dec 2017

1 year

Oldenburg, Germany

Agile Coach

EWE AG

Agile Coach for the eMobilty project
Supporting a team as Scrum Master
Mentoring & coaching several Scrum Masters as well as Product Owners and Domain Product Owners
Coaching executives
Stakeholder management
Business process development (with various third parties)
Integrating two corporate cultures (startup & corporate)
Collaborating in distributed teams and with external service providers

Jan 2017 - Dec 2017

1 year

Cologne, Germany

Agile Coach

Unitymedia GmbH

Agile Coach for the beta Office (agile transformation)
Agile Coach for the SmartHome project
Agile Coach for the White Spots project
Designing and conducting workshops with management in digital transformation
Process optimization using value stream mapping
Developing agile metrics
Stakeholder management as part of the agile transformation
Modeling cross-department business processes using different approaches (integrating agile & traditional)

Jan 2016 - Dec 2016

1 year

Düsseldorf, Germany

Agile Coach

MediaCom

Agile assessment
Conducting an initial retrospective
Conducting Kanban training
Leadership coaching

Jan 2016 - Dec 2016

1 year

Cologne, Germany

Scrum Master / Agile Coach

Yello Strom GmbH

Scrum Master for a Scrum team ("M-Team")
Agile coaching for all stakeholders in collaboration with several Agile coaches
Stakeholder management for Yello and the EnBW Group
Setting up a scaled Agile organizational structure (Squads, Tribes, Guilds)
Modeling and optimizing business processes (especially integration with the parent company)
Transition from the traditional organizational structure to a flexible structure for Yello Strom GmbH, taking into account the parent company's constraints

Mar 2015 - Present

10 years 11 months

Managing Partner

flowedoo GmbH / flowedoo SLU

Building and expanding the agile consulting firm based on "Humanistic Management"
Developing innovative business models and consulting products
Training programs on Agile, OKR, Flight Levels
Consulting revenue of 2 million per year
Recruiting, developing, and leading a team of 20 employees
Bootstrapping an Agile consulting firm
Realignment in response to the COVID-19 pandemic
Creating alignment within the team

Jan 2015 - Dec 2016

2 years

Leinfelden-Echterdingen, Germany

Agile Coach

Robert Bosch / Bosch Power Tools

Personal coaching of multiple Agile pros (Scrum Masters) as part of the Agile Working @ BOSCH program, following SAFe (Scaled Agile Framework)
Planning and facilitating workshops with the HR leadership team
Coaching the HR leadership team

Jan 2015 - Dec 2015

1 year

Scrum Coach

OTTO Group

Coaching the team in Agile mindset, principles, XP practices, and requirements engineering
Coaching the Scrum Master and Product Owner in their Scrum roles during the preparation phase and the first sprints
Further development of a B2B dealer portal
Acceptance of changed roles, cross-functional thinking among team members, team building
Result: The team has made significant progress; coaching continues on demand and as needed

Jan 2015 - Dec 2015

1 year

Project Manager / Scrum Master / Agile Coach

Vaillant Group

Project manager as interface between the matrix and the Scrum/Kanban teams
International stakeholder management
Agile coaching for everyone involved, especially during the preparation phase and ongoing
Recruiting a Scrum team
Scrum Master for a Scrum team
Further development of SAP software
Business analysis / requirements management
Challenges: change of middle management shortly after start; shift away from the original agile approach; increasing command & control and micromanagement

Jan 2015 - Dec 2015

1 year

Interim Manager (Global Mobility Manager)

Yanfeng Automotive Interiors

Design and definition of standards for global mobility services and documentation
Device portfolio definition
Definition of subscription types – telephony and data
Vendor strategy and vendor selection
Rate plan structure definitions
Mobile inventory mechanism / database global spend tracking
Continuous improvement for services portfolio and cost
End user education to optimize spend and behavior
Keep up with mobile technology development and trends and refine best fit for the business - blueprint of global IT infrastructure landscape
Build mobility solutions along standards for highest integration, compatibility with other technologies, compatibility with applications and manageability
Drive and support the implementation of services for scalability, agility and performance experience
Follow ITIL methodology during service design, build, implementation and operations

Jan 2014 - Dec 2014

1 year

Scrum Coach / Scrum Master

ERGO Direkt

Agile transformation of the entire IT / ICT
Member of the ERGO Direkt Agile Transition Team as Senior Agile Coach
Contributing to the build of a scaled agile organizational structure according to SAFe (Scaled Agile Framework)
Co-designing an agile portfolio management process
Participating in cross-team release planning events
Coaching & mentoring Scrum Masters, Product Owners and team leaders (e.g. CoP ScrumMaster, CoP Product Owner, CoP Leadership)
Coaching teams on joint deliveries and facilitating cross-team Scrum events
Coaching teams on agile principles, XP practices and requirements management
Leading a team as ScrumMaster
Inspirer in the spirit of lean thinking, systems thinking and modern ways of working
Challenges: system-oriented team boundaries; legacy systems (mainframe); missing test framework and automation

Jan 2014 - Dec 2014

1 year

Release Manager

ITERGO

Release manager for the target platforms Fat Client, Terminal Server, App-V and VDI
Project ENEO (Windows 7 rollout)
Optimizing the workflow by introducing a Kanban system
Coordinating highly manual processes with several hundred people involved
Result: significant improvement in efficiency and transparency through the Kanban method; more harmonious collaboration

Jan 2013 - Dec 2013

1 year

Project Manager / Team Lead / Kanban Coach

Vodafone Group Services GmbH

Project management / team leadership for the WIAM program (Workforce Identity & Access Management)
Overall responsibility for the ongoing operation and deployment of all changes to the global IDM system
Management and coaching of the software vendor (Vodafone India)
Stakeholder management: facilitating weekly video calls (>20 people across all continents)
Developing a Kanban concept and conducting Kaizen workshops
Implementing improvements for the demand process, requirements management, and development and test processes
Developing metrics to measure success
Result: harmonization of stakeholder expectations; introduction of Kanban including an electronic tool; quality improvements through training initiatives

Jan 2012 - Dec 2012

1 year

Munich, Germany

Scrum Coach / Scrum Master

Landeshauptstadt München

Strategic management consulting and coaching at the division management level
Introduced Scrum in the LiMux project
Process optimizations (demand management, requirements management, development, testing, and deployment processes)
Introduced XP practices and metrics for delivery capability
Developed a customer-specific Scrum implementation concept
Result: Improved employee motivation; resolved social conflicts; high-performance work approach through coaching and clear team reporting

Jan 2012 - Dec 2012

1 year

Scrum Coach / Scrum Master

Vodafone D2 GmbH

Consulting for Infosys Ltd. Germany on the delivery of multiple eCommerce releases
Optimized requirements management as well as development and testing processes
Responsible for all software deliveries to the test and production environments in terms of quality, schedules, and process compliance
Managed the entire acceptance process including documentation (operational concepts, operation manuals)
Led several task forces on critical issues during the project

Jan 2011 - Dec 2011

1 year

Project Manager IT Enterprise Excellence

Vodafone D2 GmbH

Responsible for implementing software for customer segment and priority-based process control for enterprise customers
Responsible for implementing software for mass activation of SIM cards for enterprise customers
Close coordination with the IT operations and the Vodafone data center departments

Jan 2011 - Dec 2011

1 year

Scrum Coach / Scrum Master

Vodafone D2 GmbH

Consulting for Infosys Ltd. Germany during the transition of the eCommerce platform from CGI to Infosys
Coaching the Infosys team on Scrum, customer processes, corporate culture, and intercultural integration
Optimized requirements management as well as development and testing processes
Business analysis of the online shop features
Result: Constructive and efficient collaboration among all parties through extensive networking and coaching

Jan 2010 - Dec 2010

1 year

IT Task Force Project Manager

Vodafone D2 GmbH

Established the new main department "Internet Solutions (TZ)"
Defined and aligned a target operating model for TZ
Coordinated the migration of existing IT systems to TZ
Coordinated interfaces and SLAs with the relevant Vodafone departments
Planned the migration of existing employees into the new main department

Jan 2010 - Dec 2010

1 year

IT Project Manager, iPhone 4 Rollout

Vodafone D2 GmbH

Responsibility for the development and rollout of a web-based software solution for 120 Apple and Apple reseller shops within 6 weeks
Close coordination with IT operations and the Vodafone data center

Jan 2008 - Dec 2009

2 years

IT Project Manager, IT Program Manager, Release Manager, Escalation Manager, Vendor Manager

Vodafone D2 GmbH

Multiple parallel top eCommerce projects in the consumer, enterprise and affiliate areas (Vodafone Online Shop and My Vodafone)
Leading a team of 17 employees in the technology division
Interface function to the 5 Scrum development teams of the system integrator
Budget responsibility for the entire technology department
Responsibility for business analysis, requirements management, deployment, integration, testing, acceptance and operations
Selection, procurement and integration of an additional search engine (Exorbyte MatchMaker)
Managing an audit of the entire ATG/Oracle eCommerce platform
Conducting a due diligence of potential suppliers

Jan 2007 - Dec 2007

1 year

IT Project Manager, Escalation Manager, Vendor Manager

Vodafone D2 GmbH

Online shop replatforming based on ATG/Oracle Commerce
Setting up a completely new infrastructure (approx. 80 Solaris, Linux and Windows servers) in the Vodafone data center
Leading a team of 17 employees in the technology division
Redesign of content distribution processes
Scrum introduction and coaching for the technology team and management
Successfully conveying the vision and the need for change
Outcome: All project goals achieved; reputation of the technology division significantly improved

Jan 2007 - Dec 2007

1 year

Process Designer, Project Manager, Release Manager

Vodafone D2 GmbH

Set up the entire release and configuration management for ePOS (POS software for Vodafone shops and partners)
Independently developed the operations concept
Introduced requirements management, release management and configuration management processes
Introduced a risk-based portfolio matrix as a management control tool
Single point of contact to vendor HP and the Vodafone data center

Jan 2006 - Dec 2006

1 year

IT Operations Project Manager

Vodafone D2 GmbH

Implemented VKM (Enterprise CRM) for the Vodafone sales division (SMEs and large customers)
Independently developed the operations concept
Responsible for coordinating and implementing all operational processes (Service Transition / Service Operation)
Responsible for deployment, integration, testing, acceptance and rollout of all changes

Jan 2005 - Dec 2005

1 year

IT Operations Project Manager

Vodafone D2 GmbH

Introduction of BSP (Business Service Portal) for the Vodafone Sales department
Support for the business case and budget approval
Independent development of the operating concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

Jan 2004 - Dec 2004

1 year

IT Operations Project Manager

Vodafone D2 GmbH

Implementation of an EAI platform based on TIBCO Rendezvous
Support for the business case and budget approval
Independent development of the operating concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

Jan 2003 - Dec 2003

1 year

IT Operations Project Manager

Vodafone D2 GmbH

Introduction of a campaign management system for the Vodafone Telemarketing department
Independent development of the operating concept
Responsible for coordinating and implementing all operational processes
Responsible for deployment, integration, testing, acceptance, and go-live

May 2001 - Oct 2011

10 years 6 months

Düsseldorf, Germany

Senior Project Manager IT

Vodafone D2 GmbH

May 2001 - Dec 2002

1 year 8 months

Project Manager

Vodafone D2 GmbH

Creation of the business case and budget approval
Analysis and implementation of an IT order management system (based on BMC Remedy Action Request System)
Stakeholder management, business analysis, and solution design
Vendor management, acceptance, rollout, and end-user training

Nov 2000 - Apr 2001

6 months

Cologne, Germany

Sales Director

GUS Computerdienstleistungen GmbH

Jan 1999 - Oct 2000

1 year 10 months

Owner

TH Consulting

Feb 1990 - Dec 1998

8 years 11 months

Owner

Agentur für Informationstransfer

Jan 1988 - Jan 1990

2 years 1 month

Wuppertal, Germany

Head of IT

Heintke GmbH & Co.

Jun 1985 - Dec 1987

2 years 7 months

Wuppertal, Germany

Project Manager Business Process Reengineering

Heintke GmbH & Co.

Project management of business process reengineering for a transport & logistics company

Aug 1983 - Jun 1985

1 year 11 months

Kempen, Germany

Vocational training as an office clerk

Schönmackers Umweltdienste GmbH

Summary

Focus areas: IT-Projects, Lean / Agile & Business Coaching, Training, Leadership Coaching, Digital Transformations, Organizational development, Intercultural team development, Business process development
Trainer
Moderator
Coach
Mentor
Innovator
Inspirator
Entrepreneur for > 30 years
Appraiser
Experience and network contacts in the sectors
Transportation and logistics
Telecommunications
Energy
Insurances
Trade
Industry / Production
Public administration