IT Project Manager

Planning and leading the Windows 11 23H2 rollout of 13,000 clients via SCCM. Management reporting for the steering committee and middle management, automating daily reporting. Agile project control in sprints to hand over client management operations to a service provider in India. Regular meetings with the 20-member client management team, structured into packaging, client design, and Level 3 ticket handling. Organizing coordination meetings with international subsidiaries and departments that interfaced with client management, as well as with management at various levels.

• Working remotely 100% via VDI and notebook clients using PKI.
• Root cause analyses.
• Meeting coordination (German/English).
• Onboarding new country organizations.
• Standardization and documentation (Standard Operating Procedures).
• Technologies: GPO, PowerShell, Zscaler, Intune, Aditus, SharePoint, Confluence

Key tasks and achievements:

• Planned, controlled, and completed the Windows rollout as scheduled.
• Structured and automated reports to save operational resources.
• Managed, ensured quality, and supported on challenging incidents.
• Identified process errors in decommissioning / introduced a new process (ITSM).
• Motivated the team despite understaffing.
• Persuaded stakeholders in selling the service and distributing tasks.
• Coordination / inspiration.
• Communication management with Microsoft, HP, Acronis

Subcontractor controlling, project management, GSNI design review and customer infrastructure, support in process optimization, coordination in customer meetings, management of various standing meetings, support for top management (Germany / UK / Europe). Project planning, reporting, and quality assurance for country migrations. Planning and managing the relocation of a multi-vendor infrastructure for a strategically important IBM client to the central data center.

Key tasks and achievements:

• Tracking the project plan
• Organizing meetings
• Coordinating with on-site technical staff

Configured and tested connection of an O2 PDA as a mobile recording unit for VPN communication with the internal network. Set up internal components (AAA server, routers), applied firewall activation for required ports. Planned, developed, tested, evaluated, and presented. Project responsibility for a major client (bank). Calculated proposals, designed solutions, coordinated vendors and internal departments. Defined and implemented processes. Advised internal sales and increased revenue and profit margin through process optimization. Migrated MS Access to SQL to replace a central Access database. Smooth migration. Database design, planning, coordination, and guidance of a diverse development team (trainees/internal/external/offshore). Expanded the product portfolio with additional service offerings, optimized existing products, improved ordering, production, and billing processes. Implemented VPN connections between Cisco and various firewall types. Checked rules and performed troubleshooting. Project planning with fallback scenarios, resource planning, change planning, coordination, scripting, monitoring, and quality assurance of the migration of approximately 100 fixed-IP VPN home-office routers to certificate-based DMVPN technology with dynamic IP.

• Started in 1995 as a temp at bridal fashion trade shows for the Isabel de Mestre brand.
• Later took over trade show planning and coordination/logistics for the booth, collections and staff.
• Later involved in budget control and managing the execution of trade show plans (booth setup, quality control, checklists).
• Main tasks and achievements:
• Further development of trade shows and support for the brand's international success.
• Identified resources, conducted interviews and selected team members.
• Managed logistics.
• Developed and introduced an automated IT system for order processing at the booth.
• Achieved staff savings through optimized process workflows.