Jörn Bottenhorn
Project Management and PMO
Experience
Jul 2023 - Feb 2025
1 year 8 monthsGermany
Project Management and PMO
TANKKARTEN | PAYMENT
- Close collaboration with development teams to ensure alignment with project goals
- Assessment of in-scope assets, requirements definition and support of the public tender process up to vendor selection
- Creation and maintenance of UML sequence diagrams to document system interactions
- Intensive use of Agile/Scrum methodology and the Spotify model
- Development and implementation of cutover and rehearsal plans together with the application managers
Jan 2021 - Jun 2023
2 years 6 monthsGermany
IT Multi-Project Manager
FUEL CARDS | PAYMENT
- Planning and coordination of project execution
- Leading a team that developed over 10 microservices in the Azure Cloud, using MS SQL Server and RabbitMQ environments
- Developing a new transaction processing platform for electric vehicle charging using Azure Cloud and Kubernetes technology
- Further developing the new master data platform in collaboration with stakeholders of the existing legacy systems
- Defining sprint content and scope based on sprint velocity according to the Spotify model
- Coordinating and managing dependencies between squads
- Reporting on the squad’s progress, successes, and challenges
- Creating decision documents and initiating actions before and after escalations
- Introducing best practices such as agile UML design for requirements engineering and development
Apr 2020 - Dec 2020
9 monthsGermany
Business Analyst
GLOBAL BANK | PAYMENT
- Conducting analysis, design, and testing of backend systems for Apple Pay and Google Wallet integration
Feb 2019 - Mar 2020
1 year 2 monthsGermany
Business Analyst / Test Manager
PSP | PAYMENT
- Supporting the merger of two payment service providers by leading test management and defining test objects
- Developing a test concept for the transaction platform and managing four project releases with approx. 400 PT budget each
- Coordinating project management tasks and creating reports on defects, as well as tracking test progress
- Delivering seamless credit processing from application to after-sales, including back-office integration
- Cross-functional coordination of nearshore/offshore teams and crisis management to improve process efficiency and stability
Oct 2017 - Dec 2018
1 year 3 monthsGermany
IT Multi-Project Manager
PAYMENT | BANKING
- Coordinating the implementation of SEPA Instant Payments for a large bank, focusing on cross-team communication and meeting deadlines
- Supporting the go-live process of the infrastructure in a bank-wide release with 3,000 PT effort
- Creating and executing load tests, as well as reporting
Mar 2017 - Aug 2017
6 monthsGermany
Technical and Business Analyst
RISK MANAGEMENT | BANKING
- Improved risk management and digital income verification processes for a direct bank by analyzing large datasets and identifying data patterns
- Optimized reporting structures and automated Excel-based reporting to reduce manual work and boost process efficiency
- Optimized rating algorithms, cutting false positives by 5–10% and lowering customer complaints
Apr 2016 - Feb 2017
11 monthsGermany
Multi-Project Manager
SMB | LOGISTICS
- Coordinated four releases of multinational logistics web portals for retail and corporate customers with a total effort of 2,000 person-days
- Ensured smooth integration of customer apps and optimized self-service features
- Streamlined reporting, led business workshops, and coordinated in-house and offshore teams
Jul 2014 - Mar 2016
1 year 9 monthsGermany
Project Manager / Business Analyst
ONLINE CREDIT | BANKING
- Supported the merger of two payment service providers by implementing a new transaction processing platform
- Led test management, defined test objects, and developed a test concept
- Managed four project releases for an online loan application system with a budget of about 400 person-days each
- Coordinated across departments, managed nearshore/offshore teams, and handled crises effectively
Jan 2014 - Jun 2014
6 monthsGermany
Subproject Manager - Infrastructure
MORTGAGES | BANKING
- Assisted in implementing an intranet web portal for mortgage financing and loan extensions, including SAP integration
- Coordinated the rollout of SEPA Instant Payments in bank branches, leading agile and offshore development teams
- Ensured final cutovers, go-live, and effective infrastructure tests through monitoring and troubleshooting
Jan 2013 - Jan 2014
1 year 1 monthGermany
Application Owner and Transition Manager
MORTGAGES | BANKING
- Led service transition and requirements for a web portal for mortgage financing and loan extensions, including SAP integration
- Provided 3rd-level production support, set up application monitoring, and coordinated in real time during rollout
- Ensured smooth cutovers and effective incident management by training teams for production support
Nov 2012 - Jan 2013
3 monthsGermany
Analyst
LENDING | BANKING
- Conducted detailed analysis for migrating 15 loan-related applications from Solaris to x86, identified affected systems and coordinated with application owners
- Designed solution scenarios and created presentations to ensure smooth cross-team communication
May 2012 - Jan 2013
9 monthsGermany
Business Analyst, Test Manager, and Technical Tester
CONSUMER FINANCE | BANKING
- Led requirements analysis and testing for a web application for online store financing
- Enabled seamless credit decision and purchase completion workflows by coordinating nearshore developers
- Conducted end-to-end and security tests to improve system reliability
Feb 2012 - May 2012
4 monthsGermany
Interim Group Lead "Production Support"
LENDING | BANKING
- Coordinated 3rd-level production support for loan-related applications during a transition period
- Led the production team to ensure smooth operations and timely resolution of technical issues
Oct 2011 - Feb 2012
5 monthsGermany
Defect Manager / Technical Tester
CONSUMER FINANCE | BANKING
- Led defect management and technical testing for an online loan application system
- Coordinated defect tracking and web service testing, and integration into production environment
Dec 2008 - Oct 2011
2 years 11 monthsGermany
Service Operations Specialist
LENDING | BANKING
- Provided 3rd-level production support for various loan-related applications, including incident and problem management
- Led multiple task forces to resolve critical issues and conducted on-site meetings with clients
- Managed crises through regular management briefings and coordination between teams and stakeholders
Jul 2008 - Oct 2008
4 monthsGermany
Functional and Technical Tester
CONSUMER FINANCE | BANKING
- Conducting functional and performance tests for an online retail loan application, including planning, execution and automation of end-to-end tests
- Working closely with nearshore vendors to resolve critical issues
Apr 2008 - Jun 2008
3 monthsGermany
Functional Tester
MOBILE CONNECTIVITY | TELCO
- Conducting extensive tests on UMTS devices to ensure seamless GPRS/UMTS connectivity
- Creating and executing test cases and tracking defects in collaboration with development teams
Jun 2006 - Mar 2008
1 year 10 monthsGermany
Functional Tester / Test Coordinator
MORTGAGES | BANKING
- Functional testing and coordination for core banking modules managing banking products and mortgage calculations
- Acting as liaison between project managers and developers and coordinating 3rd-level production support
Jan 2005 - Feb 2006
1 year 2 monthsGermany
Test Analyst / Functional Tester
SALES MANAGEMENT | BANKING
- Analyzing test objects and creating test cases in the module "Sales Management"
- Contributing to an effective system rollout and performance measurement
Jul 2004 - Dec 2004
6 monthsTest Analyst / Functional Tester
USER ADMIN | BANKING
- Coordinating the modules "User Administration" and "Account-Specific Messages" in a core banking system
Summary
Senior IT Project Manager & Business Analyst in the financial sector with over 15 years of experience in freelance IT projects. I combine technical expertise with structured project management to steer complex initiatives efficiently. Focused on structured decision-making and lasting outcomes in meetings.
Specialized in clear decision-making in meetings with defined results. Experienced in waterfall, hybrid, and agile methods to use resources optimally and manage budgets, timelines & teams effectively. MS Project, Jira & Confluence at expert level for maximum transparency and control.
Through my many roles in key positions across the entire SDLC, I understand the challenges in offshore, nearshore, and onshore environments. I foster effective collaboration, mediate in complex situations, and ensure high team motivation & sustainable project success.
Skills
Industry Strengths
- It Consulting
- Banking
- Payment
- Driving Projects
- Stakeholder Management
- It Infrastructure & Cloud
- Telecommunications
- Vendor Management
- Logistics
- Lending
- Point Of Sale
- Integration Of Agile And Classic Waterfall Methods
- Management Communication
Project Management & Collaboration
- Microsoft Office And Office 365 Suite
- Atlassian Jira
- Atlassian Confluence
- Ms Project Professional
- Ms Word
- Ms Powerpoint
- Ms Excel
- Ms Outlook
- Servicenow
- Hp Alm
- Lotus Notes
Industry-specific Expertise
- Sepa
- Camt
- Zait
- Bait
- Marisk
- Visa
- Mastercard
- Iso 20022
- Sepa Real-time (Cgi Sepa Srt)
- Mt/mx Messages
- Core Banking
- Payment Processing
- Application Management
- Sap Interfaces
- Cutover Management
- Application Monitoring
- Banking Software
- Credit Risk Scoring
- Fuel Card Business
Technical Tools & Development Platforms
- Microsoft Azure
- Apis
- Web Services
- Postman
- Soap Ui
- Java
- Api Management
- Postgresql
- Ibm Mainframe Z/os
- Openshift
- Kubernetes
- Git
- Oracle Sql Developer
- Angularjs
- Ai/ml
- Co-pilot
- Chat-gpt
- Bootstrap
- Selenium Ide
- Jmeter
- Pdiag
- Ms Sql
- Mysql
- Excel/vba
- Wlp Fo
- Php
- Laravel
- Rest
- Soap
- Xml
- Json
Processes And Methods
- Project Planning And Control
- Reporting
- Risk Management
- Conflict Resolution
- Software Development Lifecycle
- Agile Concepts
- Requirements Analysis
- Security Analysis
- Network Infrastructure
- Interface Coordination
- Change Management
- Infrastructure Monitoring
- It Security
- Load Testing
- Performance Monitoring
- Data Mining
- Requirements Engineering
- Public Key Infrastructure (Pki)
- Data Analysis
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedEducation
Oct 2002 - Sep 2004
University of Göttingen
Business Administration · Göttingen, Germany
Oct 2001 - Sep 2002
Nürtingen-Geislingen University of Applied Sciences
Business Administration (Automotive Management) · Geislingen, Germany
Sep 1997 - Jun 2000
Jacob Grimm School
General Higher Education Entrance Qualification · Kassel, Germany
Certifications & licenses
Microsoft Certified: Azure Fundamentals
Microsoft
IPMA Certified Project Management Associate
GPM German Association for Project Management e. V.
Professional Scrum Master (PSM I)
scrum.org
Professional Scrum Product Owner (PSPO I)
scrum.org
CFA Institute Investment Foundations™ certificate
CFA Institute
IPMA Recertification by verification of experience
German Association for Project Management e. V.
Certified Software Tester - Foundation Level
ISTQB International Software Testing Qualifications Board
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