Jörn Bottenhorn

Project Management and PMO

Frankfurt, Germany
Experience
Jul 2023 - Feb 2025
1 year 8 months

Project Management and PMO

Tankkarten | Payment

"Data Center Migration"

  • Assessed in-scope assets, defined requirements, and supported the public tender process through vendor selection.
  • Developed a strategy with stakeholders and the provider to move the company’s IT assets into a new financial services data center.
  • Created and executed cutover and rehearsals plans together with application managers.

Technologies:

  • Atlassian Jira & Confluence
  • MS Project Professional
  • MS Office 365 (Teams, Excel, Outlook, PowerPoint)
  • plant UML
  • Visual Studio Code
  • Windows Server
  • VMWare
  • Veeam
  • Debian & SuSe Linux
Jan 2021 - Jun 2023
2 years 6 months

IT Multi-Project Manager

Fuel Cards | Payment

"Transaction / Invoicing / Accounting Replatforming"

  • Planned and coordinated project execution.
  • Led a team that built over 10 microservices in Azure Cloud using MS SQL Server and RabbitMQ, covering both development and operations with ~2500 person-days effort.
  • Developed a new transaction processing platform for EV charging using Azure Cloud and Kubernetes.
  • Advanced the master data platform in collaboration with stakeholders of legacy systems.
  • Defined sprint backlogs and scopes based on sprint velocity, following the Spotify model.
  • Coordinated and maintained dependencies between squads.
  • Reported squad progress, achievements, and challenges.
  • Prepared decision documents and initiated actions before and after escalations.
  • Introduced best practices like agile UML design for requirements engineering and development.

Technologies:

  • Atlassian Jira & Confluence
  • MS Project Professional
  • MS Office 365 (Teams, Excel, Outlook, PowerPoint)
  • plant UML
  • Jetbrains IDE
  • Azure
  • MS SQL
  • RabbitMQ
  • Postman
  • Java
  • PHP
  • Laravel
Apr 2020 - Dec 2020
9 months

Business Analyst

Global Bank | Payment

"Apple Pay / Google Pay"

  • Analyzed, designed, and tested backend systems to integrate card management with Apple and Google Wallet in a banking environment.
  • Identified security-critical issues to ensure a secure and efficient payment flow.
  • Designed and tested API changes to improve functionality and user experience.
  • Automated test processes with Postman to streamline testing.
  • Worked closely with development teams to align with project goals.
  • Created and maintained UML sequence diagrams to document system interactions.
  • Used Agile/Scrum methodology and the Spotify model extensively.

Technologies:

  • Atlassian Jira & Confluence
  • MS Office (Excel, Outlook, PowerPoint)
  • plant UML
  • Postman
  • Java
  • Android Studio
Feb 2019 - Mar 2020
1 year 2 months

Business Analyst / Test Manager

PSP | Payment

"Company Merger / New Transaction Processing Platform"

  • Supported the merger of two payment service providers by leading test management.
  • Defined test objects, developed a test concept for the transaction platform, coordinated project tasks, and reported on defect status.
  • Tracked and reported test progress.

Technologies:

  • Atlassian Jira & Confluence
  • MS Project Professional
  • MS Office 365 (Excel, Outlook, PowerPoint)
  • plant UML
  • Visual Studio Code
  • Testrails
  • WorldLine WLP-FO
  • Java
Oct 2017 - Dec 2018
1 year 3 months

IT Multi-Project Manager

Payment | Banking

"SEPA Instant Payments"

  • Coordinated the implementation of SEPA Instant Payments for a major bank, handling requirements, leading agile and offshore development teams, and ensuring final cutover and go-live.
  • Managed multiple agile and offshore teams to deploy comprehensive SEPA Instant Payments changes in a global German bank’s payment system.
  • Focused on cross-team communication, schedule adherence, and process optimization.
  • Efficiently managed a 3,000 person-days budget to deliver the full scope on time.
  • Conducted and reported load tests.

Technologies:

  • MS Project Professional
  • MS Office (Teams, Excel, Outlook, PowerPoint)
  • HP ALM
  • Clarity PPM
  • ServiceNow
  • Postman
  • soapUI
  • Java
  • Webservices
  • z/OS
  • COBOL
  • Oracle SQL
Mar 2017 - Aug 2017
6 months

Technical and Business Analyst

Risk Management | Banking

"Digital Income Verification"

Improved risk management and digital income verification processes for a direct bank by analyzing large datasets, spotting patterns, and optimizing reports. Automated Excel reporting to reduce manual effort and boost efficiency.

Enhanced income recognition accuracy and refined rating algorithms, reducing false positives by 5-10% and cutting customer complaints.

Technologies:

  • Atlassian Jira & Confluence
  • MS Office 365 (Teams, Excel, Outlook, PowerPoint)
  • Oracle SQL
Apr 2016 - Feb 2017
11 months

Multi-Project Manager

SMB | Logistics

"Multinational Logistics Platform"

  • Coordinated four releases of multinational logistics web portals for private and business customers, overseeing 2,000 person-days of work.
  • Ensured smooth integration of consumer apps and improved self-service features.
  • Delivered efficient reporting, led business workshops, and coordinated inhouse and offshore teams.
Jul 2014 - Mar 2016
1 year 9 months

Project Manager / Business Analyst

Online Credit | Banking

"Online Credit / Consumer Financing"

  • Managed four project releases (approx. 400 person-days each, total ~1600) for an online credit application system at a major bank.
  • Streamlined loan processing from application to after-sales, including back-office integration.
  • Coordinated cross-functional teams and nearshore/offshore resources, handled crises to improve efficiency and stability.
  • Delivered digital transformation improvements to the online credit system, earning the 2015 “Postbank Digital Transformation” Award for consumer financing.
Jan 2014 - Jun 2014
6 months

Subproject Manager - Infrastructure

Mortgages | Banking

"Mortgage Extensions"

  • Helped implement an intranet web portal for property financing and loan extensions in bank branches, including SAP integration.
  • Ensured effective infrastructure testing by monitoring the test environment and troubleshooting.
  • Coordinated nearshore/offshore providers and global infrastructure experts, supporting a major bank-wide release to guarantee smooth operations.
Jan 2013 - Jan 2014
1 year 1 month

Application Owner and Transition Manager

Mortgages | Banking

"Mortgage Extensions"

  • Led service transition and requirements for a web portal for property financing and loan extensions, including SAP integration from production perspective.
  • Integrated into the project team to deliver stakeholder-focused solutions.
  • Assisted in setting up application monitoring and real-time coordination during rollout.
  • Ensured smooth cutover and effective incident management by training teams for production support and optimizing readiness.
Nov 2012 - Jan 2013
3 months

Analyst

Lending | Banking

"Solaris to x86 Migration"

  • Conducted a detailed analysis to migrate 15 lending applications from Solaris to x86, identifying affected systems and aligning with application owners.
  • Designed solution scenarios and created presentations to ensure smooth cross-team communication.
  • Supported development of security and infrastructure guidelines during planning.
May 2012 - Jan 2013
9 months

Business Analyst, Test Manager, and Technical Tester

Consumer Finance | Banking

"Online Consumer Financing for E-Shops"

  • Successfully led requirements analysis and testing for a web application integrating financing into online stores.
  • Achieved smooth credit decisions and checkout flows by coordinating nearshore developers and running end-to-end tests.
  • Managed security tests and verified technical compliance to improve overall system reliability.
Feb 2012 - May 2012
4 months

Interim Group Lead

Lending | Banking

"Production Support"

  • Coordinated 3rd-level production support for lending applications during a transition phase.
  • Led the production team to ensure smooth operations and timely issue resolution, while monitoring workflows and cross-department communication.
  • Managed stakeholder communication during major incidents.
Oct 2011 - Feb 2012
5 months

Defect Manager / Technical Tester

Consumer Finance | Banking

"Production Support - Lending Applications"

  • Led defect management and technical testing for an online credit application system, ensuring timely fixes and prioritization.
  • Collaborated with nearshore/offshore vendors and stakeholders, coordinated defects, tested web services, and supported production integration.
  • Oversaw issue resolution through to project close, aiding a smooth application launch.
Dec 2008 - Oct 2011
2 years 11 months

Service Operations Specialist

Lending | Banking

"Production Support - Lending Applications"

  • Provided 3rd-level production support for various lending applications, including incident and problem management.
  • Led task forces to resolve critical issues, held on-site meetings with clients, and worked with nearshore/offshore vendors.
  • Handled escalation and crisis management via regular management briefings, ensuring seamless team and stakeholder coordination.
Jul 2008 - Oct 2008
4 months

Functional and Technical Tester

Consumer Finance | Banking

"Online Consumer Financing for Point-of-Sale"

  • Conducted functional and performance tests for a retail credit application, ensuring high-quality web service integration.
  • Planned, executed, and automated end-to-end tests closely with nearshore vendors to solve critical issues.
  • Provided full test scenarios for performance and load testing, boosting system stability and reliability.
Apr 2008 - Jun 2008
3 months

Functional Tester

Mobile Connectivity | Telco

"UMTS Device Testing"

  • Performed comprehensive tests on UMTS devices to ensure seamless GPRS/UMTS connectivity.
  • Created and ran test cases and tracked defects in collaboration with development teams and partners.
Jun 2006 - Mar 2008
1 year 10 months

Functional Tester / Test Coordinator

Mortgages | Banking

"Mortgages"

  • Ran functional tests and coordinated for core banking modules managing bank products and mortgage calculations.
  • Served as interface between project managers and developers.
Jan 2005 - Feb 2006
1 year 2 months

Test Analyst / Functional Tester

Sales Management | Banking

"Sales and Performance Measurement"

  • Analyzed test objects.
  • Created and executed test cases in the "Sales Management" module.
  • Contributed to an effective system rollout.
Jul 2004 - Dec 2004
6 months

Test Analyst / Functional Tester

User Admin | Banking

"Rights, Roles and Permissions | Rights Management"

  • Conducted and coordinated functional tests for the “User Management” and “Account-Specific Messages” modules in a core banking system.
Summary

Combines technical expertise with structured project management to efficiently drive complex initiatives. Focused on clear decision-making and sustainable outcomes in meetings.

Specialized in facilitating meetings with defined outcomes and decision clarity.

Experienced in waterfall, hybrid, and agile approaches to optimize resources and manage budgets, schedules & teams effectively.

I understand the challenges of off-/near-/onshore environments. I promote collaboration, mediate in complex situations, and ensure high team motivation & lasting project success.

Languages
German
Native
English
Advanced
Spanish
Advanced
Education
Oct 2002 - Sep 2004

Universität Göttingen

Business Administration · Göttingen, Germany

Oct 2001 - Sep 2002

FH Nürtingen / Geislingen

Business Administration (Automotive Management) · Geislingen, Germany

Sep 1997 - Jun 2000

Jacob-Grimm-Schule

General University Entrance Qualification · Kassel, Germany

Certifications & licenses

Microsoft Certified: Azure Fundamentals

Microsoft

Awarded the CFA Institute Investment Foundations™ certificate (2017)

CFA Institute

Professional Scrum Master (PSM I)

scrum.org

Professional Scrum Product Owner (PSPO I)

scrum.org

IPMA Recertification by verification of experience

Deutsche Gesellschaft für Projektmanagement e. V.

IPMA Certified Project Management Associate

GPM Deutsche Gesellschaft für Projektmanagement e. V.

Certified Software Tester - Foundation Level

ISTQB International Software Testing Qualifications Board

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