Lecturer/Trainer

• Introduction to agile working methods
• Introduction to SCRUM, KANBAN, Design Thinking
• 32 training days (awarded through a public tender)

• Change management and coaching as Agile Transformation Coach: SPC (SAFe® Program Consultant)
• Guiding, training, and coaching the change management team on new processes and planning measures to introduce scalable agile frameworks
• Delivering client-specific trainings (~30/40 training days)
• Sparring partner for leadership
• Facilitating strategic company-wide workshops
• Supporting organizational development, especially coordinating with the business units (BG Phoenics clients)
• Strategy development and situational analysis
• Regular feedback workshops with leadership to assess goal achievement, benefits, and strategic alignment
• Agile coach and SPC for the introduction of SAFe® in the professional associations

sternkopf-consulting GmbH addresses digitalization challenges and the needs of holistic agile transformation. Its core offering is guiding change and transformation programs, and developing implementation strategies with clients to carry out resulting organizational development measures. The company also facilitates strategic workshops up to board level and offers leadership development trainings as well as Agile Leadership and Agile Transformation Coach courses. It currently has 9 employees (including 1 trainee). Topics addressed:

• C-level consulting and stakeholder management
• Digitalization (business processes, customer communication)
• Change and transformation (strategy and execution)
• Organizational & employee/leadership development
• Interim management for strategic initiatives (business & IT)
• Agile / SAFe® SPC trainer, agile coaching and mentoring
• IT & business trainings: Agile Leadership / Supportive Leadership
• Trademark owner: Energetic Business Culture Framework®
• Training academy: STELLLA® (life-long learning)
• Initiator, designer, and implementer of the “Agile Transformation Coach” program for the Dortmund Chamber of Commerce

• Built a new group-wide digital customer communication platform as the largest strategic project of the German group (standard software DOPIX)
• Developed a blueprint and roadmap for a phased approach to achieve set goals
• Defined change and transformation processes with the boards and CEOs of the holding's insurance companies
• Designed and led the change & transformation process to alter business and IT processes
• Managed multiple IT and business project managers in strategic initiatives for platform development and implementation
• Initiated outsourcing for software development and a software test factory from Germany to India
• Directed the tender and vendor selection process, leading negotiations and contracts for pilot trades in the European group
• Full leadership responsibility for five project managers and about 300 IT, business, and service provider staff
• Reduced project duration by 5 years and cut costs by 30% of the original budget while delivering full functionality
• Successfully introduced AGILE methods for requirements gathering and application development

• Multi-project management for a new insurance platform in Latin America (Venezuela, Brazil, Argentina, Bolivia, Chile, Mexico) and built a development hub in Buenos Aires alongside European activities from June 2010
• Defined change and transformation processes with global initiative boards
• Directed the change & transformation process to change business processes in Latin America and IT worldwide
• Responsible for all application management
• Coordinated service providers in five countries (Latin America, Denmark, Latvia, UK, India)
• Reported to global senior management and global CIO
• Led 70 employees across five countries (Argentina, Chile, Brazil, Bolivia, Venezuela)
• Key player in one of Zurich’s largest projects (over 2,000 people involved)
• Timely implementation of the IT platform in Venezuela and Brazil within budget

• Stabilized and strategically reorganized the output management solution (printing business-critical documents for insurance customers) for the European market; standard software: Papyrus Objects
• Set up account management in the Center of Excellence
• Led a multi-project portfolio of strategic business projects within the Center of Excellence with regular board-level reporting in English
• Built and led a team with personnel responsibility for 8 internal and 30 external staff plus 50 associated business users
• Introduced ITIL processes in the organization
• Negotiated and established service level agreements with various service companies
• Negotiated and structured long-term contracts for external resources (nearshore/offshore)
• From 03/2008, managed crisis and de-escalation in Barcelona by taking over the “Print Output Management” project and delivering the new European insurance platform on schedule
• Expanded the team by recruiting 6 internal staff and 30 external service providers and coached the local successor

• Managed interfaces to ensure stable, productive operation of client-specific applications (BI/data warehouse/archive/workflow/electronic document management) between internal clients (IT/business) and external provider (CSC)
• Met top-tier service level agreements
• Continuously enhanced the BI database to improve reporting capabilities for clients

• Multiple roles as an experienced specialist and leader in renowned hospitality and hotel operations in Germany and Switzerland