Annabelle Gräfin von Schweinitz
Interim Managerin & Expertin für strategische Transformation
Experience
Interim Manager – Director Corporate Strategy & In-house Consulting
Messe München GmbH
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Project Goal: Establishment and leadership of a competency-based in-house consulting unit, responsible for the development and implementation of corporate strategy, as well as supporting global transformation projects
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Focus Activities:
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Development and implementation of company-wide concepts for the regulation, management, and continuous improvement of organizational and process structures, e.g., complete overhaul of the Org.Development process
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Comprehensive consulting and leadership in the transformation of organizational structures and processes, including change management and extensive stakeholder engagement, e.g., project management for the decommissioning of SAP R3 and implementation of a new ERP system
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Derivation and implementation of functional strategies in collaboration with departments to achieve corporate objectives, e.g., development of a new HR strategy and transformation towards the "People & Culture" department
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Development and advancement of modern process management to maximize automation and digitization potential
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Group-wide management of the development and strategy project portfolio, including regular reporting to the supervisory board and top management, e.g., decision preparation for the Adele concert series summer 2024
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Cross-functional coordination of all strategy and organizational consultants, including collaboration with major consulting firms (Big 5)
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Deliverables:
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Successful establishment of the in-house consulting department as a central unit for strategic business development, corporate strategy, and transformation, creating a pull-effect for the offered service portfolio
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Increased efficiency and quality of organizational processes through targeted automation and digitization measures
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Sustainable improvement of corporate governance through optimized process and functional strategies, rollout of new Organizational Development process, rollout of new annual planning process, ERP project launch etc.
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Skills: Strategic Business Development, In-house Consulting, Process Management, Organizational Design, Change Management, Automation, Digitization, Stakeholder Management, Leadership
Associate Partner
Client: Start-Up in the Sports sector (non-disclosed), Spain, onsite
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Project Goal: Coaching the founders to prepare for a successful app launch
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Focus Activities:
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Preparation and support for the app launch
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Development of strategy and appropriate PR and change initiatives
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Consulting on excellence, e.g., in setting up scalable processes and establishing the client service
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Development of expansion strategy
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Deliverables: Successful app launch according to strategy and clear milestones, with follow-up
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Skills: Digitalization, App Launch, Process Excellence, Product Ownership, Change Management, Coaching, Communication Strategy, Customer Journey
Director / Associate Partner
Baringa LLP
Client: Statkraft Markets GmbH in the Energy sector, NRW, Germany + Oslo, Norway, onsite + remote
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Project Goal: Development and implementation of a cross-functional Delivery Excellence approach ("Service Excellence Strategy Journey") for the strategic realignment of the IT life cycle, including the establishment of business ownership and governance for the central Energy Trading and Risk Management System (ETRM) with presence in multiple countries such as Germany, Norway, the UK, and the USA, involving all relevant stakeholder groups
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Focus Activities:
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Redesign of product ownership and governance structures to significantly improve internal client satisfaction
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Conducting gap analysis and process consulting to optimize IT service delivery and system excellence
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Implementation of change management and cultural transformation initiatives to support the strategic realignment
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Development and rollout of a blueprint for all other IT systems
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Deliverables:
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Developed and rolled out a detailed roles and responsibilities concept with clear accountabilities and strong mandates
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Developed and implemented a targeted change and communication strategy, key user community etc.
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Implementation of a knowledge management concept, including a comprehensive training strategy
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Defined a digitalization roadmap and executed the go-live of initial processes, e.g., enhancements, establishment of a service hub, as well as service shops in ServiceNow
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Development and execution of coaching, training, and workshop series
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Achieved initial measurable and noticeable changes in the working methods of support teams towards a more client-oriented approach
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Significant improvement in system user and stakeholder satisfaction through optimized IT processes and improved governance
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Successful implementation of best practices in service and process excellence
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Published an interactive blueprint (Target Operating Model/TOM) for product owners
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Closed over 130 gaps
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Skills: Strategy, Product Strategy, IT Service Delivery, System & Process Governance and Excellence, Change Management, Cultural Transformation, Digitalization, ServiceNow, BPR, Project Management, Product Ownership, Coaching, Vendor Management
Strategic Process Consultant
Client: Private clinic in the healthcare sector in NRW, onsite + remote
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Project Goal: Development and rollout of a holistic excellence approach for patients and staff along the strategically focused customer journey
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Focus Activities:
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Strategy and design of the customer journey, including process optimization, training, and cultural transformation
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Stakeholder and gap analysis, development of action plan
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Rollout of action plan, shadowing
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Deliverables: Implementation of improved patient and self-management processes to enhance service quality and patient satisfaction
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Skills: Strategy Consulting, Process Excellence, Coaching, Cultural Transformation, Customer Journey, Change Management, HR Management, Digitalization
Vice President Technology & Operations Processes
Santander Consumer Bank AG
In-house Consulting for cross-functional and cross-company projects, primarily agile, in the SaaS environment (ServiceNow, Celonis, JIRA) with a sustainable impact on bank's business results
Vice President Technology & Operations Processes
Santander Consumer Bank AG
Client: Santander Consumer Bank AG, Finance/Banking in NRW + Hesse, onsite + remote
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Project Goal: Implementation of an in-house consulting unit focused on Operational Excellence (OpEx) within an agile SaaS environment
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Focus Activities:
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Establishing and leading the in-house consulting unit as well as managing external consulting teams
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Vendor management/outsourcing management in a regulated environment
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Executing proof of concepts (PoC), managing the tendering process/contract negotiations, and negotiations with the works council
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Developing strategy and platform roadmap, user and data management concepts, as well as change management; evaluating and implementing client-specific applications and key processes, including optimizations
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Deliverables:
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Successful implementation of ServiceNow and Celonis to optimize back-office processes and enhance the customer journey
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Self-funded unit with extremely high company-wide acceptance rates (>90%)
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15 successfully implemented applications (rollout of apps impacting > 3,000 users) and processes, such as IT Project Lifecycle/ITSM – Demand and Project Management, JIRA integration, Service Management, etc., with a sustainable impact on business outcomes
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Skills: Strategy Consulting, Process Excellence, Cultural Transformation, Customer Journey, Change Management, Digitalization, Agile IT Project Management, PaaS/SaaS ServiceNow, Process Mining Celonis, JIRA, Vendor Management, BPR, Transformation, BAIT/SOX, BCM, Stakeholder Management
Foundress
Comtesse Coaching & Beratung
- Assumption of interim mandates, e.g., as Director of Corporate Strategy & In-house Consulting
- Cross-industry consulting on strategic transformation, with a special focus on People-Process Excellence, including in the energy sector and start-ups
- Lecturer at the International School of Management
- Organizational & Business Development (Bachelor's)
- Coaching & Conflict Management (Master's)
- Coaching for professional athletes in disciplines such as tennis, kickboxing, gaming (World Top 3), and executives (C-Level)
Vice President Quality Monitoring Center in the Operations Area
Santander Consumer Bank AG
Permanent member of committees such as the Anti-Money Laundering Committee, Market Risk Committee; long-standing Training Officer for the department; Compliance Officer
Head of Quality Monitoring, Strategic Assistance & Project Lead to the SVP / Quality Management
Santander Consumer Bank AG
Project Manager Marketing Product Management & Quality Management
Santander Consumer Bank AG
General Management Trainee
Santander Consumer Bank AG
Project Manager
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Project Management – Finance/Banking: Leading various projects in the areas of marketing/product management, quality management, and process optimization, including:
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Project Lead: FIFA Women's World Cup 2011 in collaboration with VISA
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Workstream Lead Business: Credit card migration to the new core banking system
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Optimization of the existing process landscape to implement future-proof and efficient management monitoring and reporting processes to ensure legal compliance and meet regulatory requirements regarding company-wide quality controls (audits, SOX, business continuity management, operational risk)
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Leadership of various task forces:
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Strike by trade union affecting cash-in-transit services for the nationwide branch and ATM network
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Extremely high withdrawal volume of consumer credit agreements (board reporting, back-office coordination, resource planning, works council, etc.)
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Client support & complaint handling regarding the closure of a real estate fund
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Project Management – Mergers & Restructurings:
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Workstream Lead "Change" for a nationwide merger project involving 4,500 employees with C-level reporting line
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Restructuring project to achieve operational excellence: Analysis and review of all operations departments and their processes, including developing a digitization roadmap and restructuring, up to the dissolution of individual teams (board decision - HR - works council), etc.
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Business process reengineering/restructuring projects to achieve FTE reduction/cost reduction goals, such as:
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Closure of a second building in Frankfurt am Main
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Several departmental rationalizations
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Merger of the quality management and operations departments
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Project Management – German Red Cross: Strategy development and implementation of a modern leadership culture within the framework of a transformation program, including rollout, training, etc.
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Skills: Corporate Development, Process Management, Project Management, Business Process Reengineering, Operational Excellence, Digitalization, Change Management/Transformation, Audit/SOX, BCM, Regulatory Compliance, Crisis Management