Interim Manager – Director Corporate Strategy & In-house Consulting

Project Goal: Establishment and leadership of a competency-based in-house consulting unit, responsible for the development and implementation of corporate strategy, as well as supporting global transformation projects.

Focus Activities:

• Development and implementation of company-wide concepts for the regulation, management, and continuous improvement of organizational and process structures, e.g., complete overhaul of the Org.Development process
• Comprehensive consulting and leadership in the transformation of organizational structures and processes, including change management and extensive stakeholder engagement, e.g., project management for the decommissioning of SAP R3 and implementation of a new ERP system
• Derivation and implementation of functional strategies in collaboration with departments to achieve corporate objectives, e.g., development of a new HR strategy and transformation towards the "People & Culture" department
• Development and advancement of modern process management to maximize automation and digitization potential
• Group-wide management of the development and strategy project portfolio, including regular reporting to the supervisory board and top management, e.g., decision preparation for the Adele concert series summer 2024
• Cross-functional coordination of all strategy and organizational consultants, including collaboration with major consulting firms (Big 5)

Deliverables:

• Successful establishment of the in-house consulting department as a central unit for strategic business development, corporate strategy, and transformation, creating a pull-effect for the offered service portfolio
• Increased efficiency and quality of organizational processes through targeted automation and digitization measures
• Sustainable improvement of corporate governance through optimized process and functional strategies, rollout of new Organizational Development process, rollout of new annual planning process, ERP project launch etc.

Skills:

• Strategic Business Development
• In-house Consulting
• Process Management
• Organizational Design
• Change Management
• Automation
• Digitization
• Stakeholder Management
• Leadership

Work for Client: Statkraft Markets GmbH in the Energy sector.

Project Goal: Development and implementation of a cross-functional Delivery Excellence approach ("Service Excellence Strategy Journey") for the strategic realignment of the IT life cycle, including the establishment of business ownership and governance for the central Energy Trading and Risk Management System (ETRM) with presence in multiple countries such as Germany, Norway, the UK, and the USA, involving all relevant stakeholder groups.

Focus Activities:

• Redesign of product ownership and governance structures to significantly improve internal client satisfaction
• Conducting gap analysis and process consulting to optimize IT service delivery and system excellence
• Implementation of change management and cultural transformation initiatives to support the strategic realignment
• Development and rollout of a blueprint for all other IT systems

Deliverables:

• Developed and rolled out a detailed roles and responsibilities concept with clear accountabilities and strong mandates
• Developed and implemented a targeted change and communication strategy, key user community etc.
• Implementation of a knowledge management concept, including a comprehensive training strategy
• Defined a digitalization roadmap and executed the go-live of initial processes, e.g., enhancements, establishment of a service hub, as well as service shops in ServiceNow
• Development and execution of coaching, training, and workshop series
• Achieved initial measurable and noticeable changes in the working methods of support teams towards a more client-oriented approach
• Significant improvement in system user and stakeholder satisfaction through optimized IT processes and improved governance
• Successful implementation of best practices in service and process excellence
• Published an interactive blueprint (Target Operating Model/TOM) for product owners
• Closed over 130 gaps

Skills:

• Strategy
• Product Strategy
• IT Service Delivery
• System & Process Governance and Excellence
• Change Management
• Cultural Transformation
• Digitalization
• ServiceNow
• BPR
• Project Management
• Product Ownership
• Coaching
• Vendor Management

• Assumption of interim mandates, e.g., as Director of Corporate Strategy & In-house Consulting
• Cross-industry consulting on strategic transformation, with a special focus on People-Process Excellence, including in the energy sector and start-ups

• Organizational & Business Development (Bachelor’s)
• Coaching & Conflict Management (Master’s)

• Permanent member of committees such as the Anti-Money Laundering Committee, Market Risk Committee.
• Long-standing Training Officer for the department.
• Compliance Officer.
• Optimized the existing process landscape to implement future-proof and efficient management monitoring and reporting processes to ensure legal compliance and meet regulatory requirements regarding company-wide quality controls (audits, SOX, business continuity management, operational risk).
• Led task force regarding strike by trade union affecting cash-in-transit services for the nationwide branch and ATM network.
• Led task force regarding extremely high withdrawal volume of consumer credit agreements (board reporting, back-office coordination, resource planning, works council, etc.).
• Led task force for client support & complaint handling regarding the closure of a real estate fund.
• Workstream Lead "Change" for a nationwide merger project involving 4,500 employees with C-level reporting line.
• Led restructuring project to achieve operational excellence: Analysis and review of all operations departments and their processes, including developing a digitization roadmap and restructuring, up to the dissolution of individual teams (board decision - HR - works council), etc.
• Executed business process reengineering/restructuring project for closure of a second building in Frankfurt am Main.
• Executed business process reengineering/restructuring project for several departmental rationalizations.
• Executed business process reengineering/restructuring project for merger of the quality management and operations departments.
• Skills utilized included: Corporate Development, Process Management, Project Management, Business Process Reengineering, Operational Excellence, Digitalization, Change Management/Transformation, Audit/SOX, BCM, Regulatory Compliance, Crisis Management.

• Led various projects in the areas of marketing/product management, quality management, and process optimization.
• Project Lead for FIFA Women's World Cup 2011 in collaboration with VISA.
• Skills utilized included: Project Management, Process Management, Marketing Product Management.

• Strategy development and implementation of a modern leadership culture within the framework of a transformation program, including rollout, training, etc.