Senior PMO + Change Management Lead

Supported a SAP S/4HANA rollout for end-customer Elring Klinger at CBS Consulting GmbH, focus on organization and communication

• Provided best practices in change management and organizational development
• Developed change management strategy and planning for the design phase
• Analyzed organizational readiness, defined sponsor cascade, and planned communications
• Stakeholder management: strategy and planning (C-level, regions, others)
• Coached the project team on all change management and communication topics

Implemented a global data integration platform for BASF at 5 major R&D sites worldwide (DE, APAC, Americas)

• Set up project governance, processes, reporting, roles, organization, planning, and risk management
• Reported to management
• Planned and managed global rollouts
• Led the global PMO team and local rollout teams
• Managed stakeholders and risks at all levels (including C-level)
• Created communication plan and managed project communications
• Handled training and communications for all sites
• Managed project marketing and global communications: intranet, newsletters, local promotion activities
• Developed the change management concept
• Conducted stakeholder and impact analysis to identify the changes
• Coached and advised the client on project and change management
• Developed support concept: governance, processes, roles and responsibilities
• Developed training concept and managed training for all rollouts
• Introduced change management best practices and trained local change and rollout managers
• Managed dependencies with other projects/programs and oversaw interface communications

SAP S/4HANA implementation as part of a global carve-out for ARLANXEO

• Conducted change, impact, and stakeholder analysis
• Developed and executed the change strategy
• Built and managed the change network continuously
• Drafted communication concept and plan in coordination with program leadership
• Created communication content and texts for different audiences, coordinated and implemented communication measures
• Cascaded content via the change network to ensure engagement
• Ran workshops and meetings with change network participants
• Coached stream leads on change management and communication
• Implemented change processes and cascaded them across the organization
• Maintained documentation and ensured content availability
• Handled planning, reporting, risk, and scope management

Sanofi SBS PMO Digital Transformation, introduced global project management standards for Sanofi Aventis AG (SBS)

• Led a project to introduce a methodology toolkit for project management best practices
• Helped the client define change management standards, tools, and practices
• Supported building a transformation program management governance tailored to client specifics
• Handled stakeholder management and communication

Built and coordinated change management and communication for a global CRM rollout replacing legacy systems for Lufthansa Passage AG

• Set up project structures (planning, budget, risk management, reporting) for the change and communications workstream (30 project staff and 2,000 stakeholders worldwide)
• Developed organization, concept, business case, and design documents
• Led communication and training planning and implementation
• Implemented change measures in collaboration with business units (sales & customer feedback management)
• Ensured compliance with internal and external requirements (works council, others)
• Managed stakeholders and advised the project team on change management matters

Change management and communication for a global process consolidation project for Syngenta Crop Protection AG

• Managed communications in 5 regions for 6 workstreams (60 project staff; 2,400 stakeholders worldwide)
• Built and implemented project structures, organization, and governance
• Led the international communications team and executed the communication plan
• Expanded and migrated a global stakeholder management database
• Collaborated across programs to reduce risks, create synergies, and transfer know-how

Led an international cost optimization project for mobile usage at Novartis Global Sourcing IT

• Built and implemented project structures, organization, and processes
• Created the business case and set up financial reporting
• Managed the project plan for pilot and rollout
• Accountable for quality, cost, targets, and budget
• Ensured compliance (legal, data privacy), quality management, and acceptance
• Coordinated rollout in 14 countries
• Built a platform for know-how transfer and best practice sharing
• Developed target organization (project to line) and transition management
• Managed stakeholders and communication

Built, implemented, and led a PMO and managed a strategic provider for a global outsourcing initiative at Novartis Pharma AG covering 5 major programs in IT, infrastructure, and mobile services

• Planned, coordinated, and monitored rollout in 76 countries
• Managed country-level transition and transformation for assetless managed mobility service
• Handled data services transition (server management, Blackberry, OBMG, HSMD services)
• Oversaw HR, knowledge transfer, and third-party contract handovers
• Managed program risks and the outsourcing partner
• Led multicultural teams and coordinated subprojects
• Ensured business case targets and compliance (legal, regulatory, IT)
• Led PMO design, setup, and process implementation
• Handled project planning, reporting, risk, and issue management
• Monitored status, progress, goals, and dependencies
• Managed change, stakeholder engagement, and communication
• Coached and advised workstream leads
• Developed target organization and managed transition and handover

Rollout and multi-project management for the CBS BOT back-office technology at Deutsche Telekom AG

• Defined IT and architecture requirements
• Planned resources (development, configuration, architecture, hardware/licenses, deployment, go-live, support)
• Coordinated involved departments
• Organized training and support structures as needed
• Ensured compliance (esp. SOX)
• Managed risk and task force for live system optimization and stabilization
• Built and coordinated a task force core team
• Defined communication and escalation paths, roles, and responsibilities
• Monitored, tracked issues, escalated promptly, and prioritized fixes
• Handled risk and issue management and reporting
• Oversaw all involved organizational and operational units

Supported a software asset management project for Bayer IT Services

• Designed the target organization for software asset management
• Defined roles and skill profiles
• Designed interfaces to the target process architecture
• Planned communications

Worked in an in-house consulting unit focused on sales process and cost optimization at Deutsche Bahn AG

• Analyzed sales channels and mix
• Reviewed sales IT architecture by cost, system, and functionality
• Evaluated alternative architecture models
• Developed cost model and recommendations for cost optimization

Led workshops on CRM strategy and implementation for various SMEs in Germany (e.g., DeLaRue, BIRCO, PPA)

• CRM strategy and planning
• CRM software selection and architecture
• Change management requirements

• Conducted needs and market analysis
• Developed strategy and market offerings
• Built resources (external and internal) and strategic partnerships

Process and change management for international IT implementations

• Change management: designed and implemented a global communication and change program
• Led communication planning and execution (stakeholder analysis, media analysis, messaging, scheduling, media design)
• Developed change management service offerings for SAP projects for an internal profit center (development, marketing, documentation, sales support)
• Customer support and help desk for Deutsche Telekom and Hoechst/Celanese migrations: built help desk, defined SLAs, and organized training and staff development
• Rollout management for Deutsche Telekom: nationwide coordination (migration prep, branch reorg, risk and issue management, troubleshooting)
• Process analysis and modeling for order manufacturing at Clariant: as-is analysis and process documentation, coached the business director, and conducted a gap analysis on the SAP prototype