Inga Seischab
Senior Project, Program, PMO + Change Management Lead
Experience
Senior PMO + Change Management Lead
ICIG Business Services GmbH
- Support for a carve-in project for five sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
- SAP S/4HANA
- Introduction of structures and best practices, as well as a consistent project management methodology for the global carve-in program
- Optimization of tracking, monitoring, and communication
- Development of a change and communication concept to involve the carve-in sites
- Implementation control and stakeholder management
- Coaching and support of the project team regarding project management and communication
- Building a sustainable communication cascade and structures to support the transformation
- Advising and supporting the client project management
Senior Change Manager
CBS Consulting GmbH
- Support for an SAP S/4HANA implementation for the end client Elring Klinger, focusing on organization and communication
- Providing best practices in change management and organizational development
- Developing a change management strategy and plan for the design phase
- Analyzing organizational readiness, defining the sponsor cascade, and planning communication
- Stakeholder management: strategy and planning (C-level, regions, others)
- Coaching the project team on all change management and communication issues
Senior Change Manager
DOMO Chemicals
- Supporting an SAP S/4HANA implementation for logistics and production
- Stakeholder analysis and stakeholder management
- Change strategy, planning, and roadmap
- Training concept and communication plan
- Managing dependencies (project vs. parallel initiatives)
- Advising and supporting the project team on all change management matters
Senior Change + PMO Manager
BASF
- Implementation of a global data integration platform at five major R&D sites worldwide (Germany, APAC, Americas)
- Project setup (governance, processes, reporting, roles, organization, planning, risk management)
- Reporting to management
- Responsible for planning and managing rollouts
- Leading the global PMO team and local rollout teams
- Stakeholder and risk management at all management levels (including C-level)
- Creating the communication plan and managing project communications
- Responsible for training and communications for all sites
- Responsible for project marketing and global communications: intranet, newsletter, local promotional activities
- Developing the change management concept
- Conducting stakeholder and impact analyses for the project (identifying changes)
- Coaching and advising the client on all project management and change management topics
- Developing a support concept (governance, processes, roles, and responsibilities)
- Developing the training concept and managing training for all rollouts
- Introducing change management best practices and training local change and rollout managers
- Managing dependencies with other projects/programs and handling interface communication
Senior Change Manager
DEKRA
- Global Salesforce implementation
- As-is and gap analysis
- Developing an engagement concept to support the Salesforce implementation
- Defining and building the change network (sponsor cascade) and stakeholder management concept
- Building a global and local change management community
- Developing standard best practices as part of a "Change Management Toolkit"
- Training and development of the local change management community (methods)
- Responsible for the global communication campaign
- Stakeholder management from C-level to B-level to support implementation
- Conducting workshops to define the change concept and stakeholder engagement
- Defining and establishing collaboration structures and processes within the team
- Guiding and coaching junior change managers
- Planning, reporting, risk, and scope management
Change + Communication Lead
ARLANXEO
- SAP S/4HANA implementation as part of a global carve-out
- Change, impact, and stakeholder analysis
- Development and execution of the change strategy
- Establishment and ongoing management of the change network
- Derivation of the communication concept and communication plan in coordination with program management
- Creation of communication content and texts for various audiences, coordination and implementation of communication activities
- Cascading content through the change network to ensure engagement
- Conducting workshops and meetings with members of the change network
- Coaching stream leads on all change management and communication topics
- Implementation of change processes and cascading them organization-wide
- Maintaining documentation and ensuring the availability of content
- Planning, reporting, risk management, scope management
Senior Project Manager
Novartis Pharma AG
- Various acquisitions and divestitures in M&A, IT, process, and compliance management
- Development of a playbook for an international spin-off (scope: 25,000 employees worldwide) - governance, processes, standards, compliance, communication
- Defining a change network for stakeholder communication
- Rollout, training, stakeholder engagement (via change network)
- Communication and stakeholder management
Senior PMO + Project Manager
Sanofi Aventis AG (SBS)
- Sanofi SBS PMO digital transformation, introduction of global project management standards
- Leading a project to implement a methodology standard (toolkit) for applying project management best practices in the company
- Supporting the client in developing change management standards, tools, and practices
- Supporting the setup of a transformation program management governance tailored to the client's specifics
- Stakeholder management and communication
Senior Project Manager
Novartis Pharma AG
- M&A transition & transformation (IT), executive reporting, processes, compliance
- Building, developing, and implementing executive reporting (C-level management and board)
- Developing reporting architecture, standards, KPIs, metrics
- Developing and implementing a global training program for M&A IT (strategy, organization, global rollout, monitoring, reporting, management, continuous improvement)
- Stakeholder management at working and executive levels
- Communicating M&A-relevant processes and best practices across the organization
- Supporting internal audit and management of follow-up activities (CAPA)
- Supporting compliance assurance (data security, GxP, others)
- Supporting the setup of structures and processes for program governance
Sabbatical
Sabbatical
- Further education, travel, and personal projects
Change Management Coordinator
Lufthansa Passage AG
- Setup and coordination of change management and communication for a global CRM implementation project (replacing legacy systems)
- Setting up project structures (planning, budget, risk management, reporting) for the Change & Communications workstream (approx. 30 project staff and 2,000 stakeholders worldwide)
- Developed organization, concept, business case, design documents
- Responsible for communication and training (including planning and implementing communication activities)
- Responsible for implementing change management measures in collaboration with business units (sales & customer feedback management)
- Ensured compliance with internal and external requirements (works council, others)
- Stakeholder management
- Supported and advised the project team on all change management-related issues
PMO + Change Manager
Novartis Pharma AG
- Change, communications, and PMO management for an international compliance and process harmonization project for Global Commercial IT
- Supported the program manager in setting up governance and risk management
- Managed all PMO-related activities, including executive management reporting
- Responsible for transition management and communication (coordinating with 6 regions and 4 solution centers)
- Stakeholder management (needs analysis, mapping, ongoing interaction)
- Contributed to the development and rollout of a new training and document management solution
- Implemented best practices, continuous improvement process
Communication Stream Lead
Syngenta Crop Protection AG
- Change management and communication for a global process consolidation project
- Managed communication across 5 regions for 6 workstreams (approx. 60 project staff globally; approx. 2,400 stakeholders worldwide)
- Set up and implemented project structures, organization, governance
- Led the international communication team, developed and executed the communication plan
- Expanded and migrated a global stakeholder management database
- Cross-program collaboration to minimize risks, create synergies, and transfer knowledge (e.g., using relevant tools and databases)
Senior Programme Manager
RWE AG
- Turnaround management for a global outsourcing program (infrastructure)
- Built and led the PMO
- Reviewed and optimized existing governance structures, organization, and processes
- Risk management: implemented new or reinforced existing processes
- Process optimization and closing process gaps
- Developed and optimized quality management measures and acceptance processes (ensuring compliance and closing compliance gaps)
- Stakeholder management and communication
Senior Programme Manager
Novartis Pharma AG
- Led an international cost optimization project for mobile usage for Novartis Global Sourcing, IT
- Set up and implemented project structures, organization, and processes
- Developed business case, implemented financial reporting
- Built and managed the project plan for pilot and rollout
- Responsible for quality, costs, goal achievement, and budget
- Ensured compliance (legal, data privacy), quality management, and acceptance
- Coordinated implementation and rollout in 14 countries
- Established a platform for knowledge transfer and sharing best practices
- Developed target organization (project to line), transition management
- Stakeholder management and communication
Senior PMO + Programme Manager
Vodafone
- Set up and implement a PMO, including building program organization and processes (planning, reporting, risk management, vendor management) for a strategic innovation project (IP TV)
- Set up and implement PMO structures (governance, organization, tools, processes)
- Develop and manage a master plan for 12 workstreams, monitoring dependencies and risks
- Change management and communication (including executive reporting)
- Coaching of workstream leads
- Quality and risk management, internal compliance
- Support and coordination of end-to-end process testing and friendly user test
Senior Programme Manager
Novartis Pharma AG
- Set up, implement and lead a PMO including management of a strategic provider (mobile network operator and service provider) as part of a global outsourcing initiative. This covered 5 major programs in IT, infrastructure and mobile telephony
- Plan, coordinate and monitor the global rollout (76 countries in scope)
- Country-level transition and transformation (contract takeovers, implementation of global processes) to introduce a worldwide 'Assetless Managed Mobility Service'
- Transition and transformation of data services (outsourcing partner takes over server management, takeover of Blackberry, OBMG and HSMD services)
- HR, knowledge transfer, contract takeover with third-party vendors
- Risk management for the entire program
- Management of the outsourcing partner
- Lead intercultural teams, coordinate subprojects
- Ensure achievement of objectives according to the business case
- Ensure program compliance (legal, regulatory, IT)
- Lead the PMO, especially design, build and implement the organization and processes
- Project planning, reporting, risk and issue management
- Monitor status, progress, goal achievement, dependencies
- Change and stakeholder management, communication
- Coaching and advising workstream leads
- Develop target organization (project to line) and transition management and handover
Senior Change Manager
Bombardier Transportation AG
- Global SAP implementation (prototyping), member of the change management competence center
- Coordinate, control and manage global change management activities
- Stakeholder management (analysis & evaluation, coaching and control)
- Manage the international communications team (planning, execution)
- Training: needs analysis, planning, coordination
- Develop standardized methods and tools
- Analyze organization and role profiles, coordinate training and HR topics
- Advise and coach IT project management
- Plan, monitor and track subprojects and results
Project + Rollout Manager
Deutsche Telekom AG (ehemals T-Online AG)
- Rollout and multi-project management for IT department (CBS BOT: Customer Billing & Services: Backoffice Technology). Responsible for development, delivery and go-live of various software and infrastructure projects
- Define IT and architecture requirements
- Plan department resources (development, configuration, architecture design, technical provisioning of hardware/licenses, deployment, go-live, commissioning/maintenance)
- Coordinate the involved departments
- Coordinate training and support structures
- Ensure compliance (especially SOX)
- Risk and task force management: system optimization and stabilization in live operation
- Build and coordinate a task force core team
- Define communication and escalation paths, roles and responsibilities
- Monitor, error tracking, timely escalation, prioritized error handling
- Risk and issue management and reporting
- Overall management of the involved organizational and operational units
Project Manager, Project Management Coach
T-Systems
- Project manager coaching and building project structures for service realignment (SLA)
- Develop project organization, project structure and methodology
- Set up project documentation (concept, project plan, quality plan, roles/responsibilities)
- Coach the project manager on all aspects of project management
Project Manager
Bayer AG
- Participated in the implementation of a Software Asset Management project (license management) for Bayer IT Services
- Developed the target organization for introducing software asset management
- Designed role assignments and skill profiles
- Defined the interfaces to the target process architecture
- Planned communication
Project, Quality + Test Manager, Partner Coordinator
T-Mobile AG
- Managed quality and test management (SAP development: rating & billing). Handled multi-project management both nationally and internationally. Nationally: Implemented new releases and change requests in the SAP IS-T billing process chain. Internationally: Implemented a global enterprise employee portal
- Led and coordinated various QA and test projects (DE, CZ, AU, NL, UK)
- Coordinated and aligned activities between business departments, internal software development, third-party providers/suppliers, external software vendors, and international branches
- Developed and implemented QA guidelines and quality gates
- Adapted existing QA processes, strategies, and guidelines to SOX requirements
Project Manager
Deutsche Bahn AG
- Participated in the in-house consulting department focusing on optimizing sales processes and sales costs
- Analyzed sales channels and channel mix
- Analyzed sales IT architecture (based on cost, system, and functionality requirements)
- Evaluated alternative architecture models
- Developed cost model and created recommendations for cost optimization
Consultant
Deutsche Telekom (formerly T-Online AG)
- Conducted a market and potential analysis to identify new sales scenarios (customer care services for third-party providers)
- Performed market analysis and trend research
- Developed business cases and business model scenarios
- Conducted analysis and profitability assessment
- Analyzed and evaluated sales interfaces
Consultant
Various SMEs (including DeLaRue, BIRCO, PPA)
- Led and conducted workshops on CRM strategy and implementation
- Developed CRM strategy and planning
- Selected CRM software and defined architecture
- Defined change management requirements
Project Manager
Adidas-Salomon
- Leading a global IT architecture consolidation project. Goal: creating a "blueprint" (data, infrastructure, application architecture)
- Designing an architecture model ("blueprint") for processes, data, applications, infrastructure
- Developing a value-chain oriented business process model
- Designing and implementing a standard data model
- Developing guidelines for selecting strategic applications and infrastructure
CRM Department Head
CFI Consulting GmbH
- Setting up and leading the SAP CRM consulting division
- Conducting needs and market analysis
- Developing strategy and creating market offerings
- Building resources (external, internal) and strategic partnerships
Project Lead
Heidelberger Druckmaschinen
- Building and developing direct marketing worldwide for the Heidelberg Group as part of a global CRM project
- Launching direct marketing worldwide for the Heidelberg Group
- Designing and implementing a direct marketing strategy
- Coordinating the setup of direct marketing activities worldwide (including the Far East)
- Change management, internal project marketing, project communication
- Defining processes, systems, and interfaces
- Designing and implementing an intranet portal for knowledge management
- Building a competence center for direct marketing and staff training worldwide
Process and Change Management Consultant
Accenture
- Process and change management for international IT implementations
- Change management: designing and implementing a global communication and change program
- Responsible for communication planning and execution (stakeholder analysis, media analysis, message development, scheduling, media design)
- Developing change management service offerings for SAP projects for the internal profit center (development, marketing, documentation, sales support)
- Customer support and user help desk (Deutsche Telekom, Hoechst/Celanese): setting up a customer help desk for the migration of billing systems
- Designing and implementing organization and SLAs
- Organizational and personnel development (training concepts, staff selection, training)
- Rollout management (Deutsche Telekom): nationwide rollout coordination (migration preparation, branch reorganization, risk and issue management, troubleshooting)
- Process analysis and modeling for contract manufacturing (Clariant, Basel)
- As-is analysis and process documentation for contract manufacturing (masterbatch)
- Point of contact and coach for the business unit manager
- Conducting a gap analysis on the existing SAP prototype
Customer and Escalation Management
SAP AG
- Assisting in the setup of R/3 services
- Escalation management for critical SAP projects: as-is customer situation analysis
- Developing and implementing a catalog of actions
- Coordinating all involved departments
- Acting as the single point of contact for customer management
- Risk and issue management, troubleshooting
- Information management and service marketing for SAP R/3 Services & Support: planning, organizing, and hosting the first global R/3 service congress in Germany, May 1995
- Developing marketing materials for R/3 services
- Designing, leading, and implementing a training program for 500 service staff
- Customer satisfaction and survey management for SAP R/3 Services & Support: designing and conducting customer satisfaction surveys in Germany and the USA
- Analyzing results and preparing management summaries
- Developing an action plan for service optimization
- Collaborating in the design and implementation of R/3 service offerings
- Relocation management: infrastructure, space planning, deployment and resource planning
- Developing a voice menu-driven phone interface
Executive Assistant to Management
Freudenberg Household Products
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Pharmaceutical (6 years), Professional Services (5 years), Chemical (4.5 years), Manufacturing (4 years), Telecommunication (4 years), and Information Technology (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (24 years), Information Technology (13.5 years), Marketing (6 years), Human Resources (4 years), Operations (2.5 years), and Customer Service (2.5 years).
Summary
Many years of experience in program/project management, building and leading PMOs, as well as change management and communication, with almost 30 years of professional experience. I have led and supported complex transformation processes in various industries and of different complexities, both nationally and globally. I offer strong leadership skills, but I am also a good team player, and my goal is to create value for companies.
Languages
Education
Business Administration
University degree as a certified translator in English and French · Translation
Certifications & licenses
Corporate Responsibility Manager
Scrum Master
P3O (Project, Program, and Portfolio Management)
Itil V3.0
Prince2
Nlp Practitioner
Sox Compliance
Profile
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