Inga Seischab

Senior PMO + Change Management Lead

Engelberg, Switzerland

Experience

Feb 2025 - Present
6 months

Senior PMO + Change Management Lead

Genius Brains GmbH

Support of a carve-in project for ICIG Business Services GmbH across five sites worldwide (3 DE, 3 US) in the context of a global M&A project. IT context: SAP S/4HANA

  • Introduction of structures and best practices as well as a consistent project management methodology for the global carve-in program
  • Optimization of tracking, monitoring, communication
  • Development of a change and communication concept to engage the carve-in sites
  • Implementation control, stakeholder management
  • Coaching and support of the project team in project management and communication
  • Establishment of a sustainable communication cascade and structures to support the transformation
  • Consulting and support for the client’s project management
Oct 2024 - Jan 2025
4 months

Senior Change Manager

Genius Brains GmbH

Support of a SAP S/4HANA implementation for the end customer Elring Klinger at CBS Consulting GmbH, focus on organization/communication

  • Provision of best practices in change management and organizational development
  • Development of a change management strategy and planning for the design phase
  • Analysis of organizational readiness, definition of sponsor cascade, communication planning
  • Stakeholder management: strategy and planning (C-level, regions, others)
  • Coaching the project team on all matters of change management and communication
Jun 2024 - Jan 2025
8 months
Leuna, Germany

Senior Change Manager

Genius Brains GmbH

Support of a SAP S/4HANA implementation for DOMO Chemicals in logistics and production (Leuna site)

  • Stakeholder analysis, stakeholder management
  • Change strategy, planning, roadmap
  • Training concept and communication plan
  • Management of dependencies (project vs. parallel initiatives)
  • Consulting and support of the project team on all matters of change management
Sep 2021 - Dec 2023
2 years 4 months

Senior Change + PMO Manager

Genius Brains GmbH

Implementation of a global data integration platform for BASF at five major R&D sites worldwide (DE, APAC, AMERICAS)

  • Project setup (governance, processes, reporting, roles, organization, planning, risk management)
  • Reporting to management
  • Responsible for planning and controlling rollouts
  • Leadership of the global PMO team and local rollout teams
  • Stakeholder and risk management at all management levels (including C-level)
  • Development of communication plan and management of project communication
  • Responsible for training and communication across all sites
  • Responsible for project marketing and global communication: intranet, newsletters, local promotion activities
  • Creation of change management concept
  • Conducting stakeholder and impact analysis for the project (identification of changes)
  • Coaching and consulting the client on project management and change management
  • Creation of a support concept (governance, processes, roles and responsibilities)
  • Development of training concept and coordination of training for all rollouts
  • Introduction of change management best practices, training of local change and rollout managers
  • Management of dependencies with other projects/programs; interface communication
Mar 2021 - Jun 2021
4 months

Senior Change Manager

Genius Brains GmbH

Global Salesforce implementation for DEKRA

  • As-is and gap analysis
  • Development of an engagement concept to support the Salesforce implementation
  • Definition and development of the change network (sponsor cascade) and stakeholder management concept
  • Establishment of a global/local change management community
  • Development of standard best practices as part of a “Change Management Toolkit”
  • Training and development of the local change management community (methods)
  • Responsible for the global communication campaign
  • Stakeholder management from C-level to B-level to support the implementation
  • Conducting workshops to define the change concept and stakeholder engagement
  • Definition and establishment of collaboration structures and team processes
  • Guidance and coaching of junior change managers
  • Planning, reporting, risk and scope management
Jul 2019 - Nov 2020
1 year 5 months

Change + Communication Lead

Genius Brains GmbH

SAP S/4 HANA implementation as part of a global carve-out for ARLANXEO

  • Change, impact and stakeholder analysis
  • Development and execution of the change strategy
  • Establishment and ongoing management of the change network
  • Derivation of communication concept and communication plan in coordination with program management
  • Development of communication content and texts for various target groups, coordination and implementation of communication measures
  • Cascading content through the change network to ensure engagement
  • Conducting workshops and meetings with participants of the change network
  • Coaching stream leads in all matters of change management and communication
  • Implementation of change processes and cascading across the organization
  • Maintenance of documentation and ensuring content availability
  • Planning, reporting, risk management, scope management
Aug 2018 - Apr 2019
9 months

Senior Project Manager

Genius Brains GmbH

Various acquisitions and divestitures in M&A, IT, process and compliance management for Novartis Pharma AG (chemicals and pharmaceuticals)

  • Development of a playbook for an international spin-off (scope: 25,000 employees worldwide) – governance, processes, standards, compliance, communication
  • Definition of a change network for stakeholder communication
  • Rollout, training, stakeholder engagement (via change network)
  • Communication and stakeholder management
Feb 2018 - Apr 2018
3 months

Senior PMO + Project Manager

Genius Brains GmbH

Sanofi SBS PMO Digital Transformation, introduction of global project management standards for Sanofi Aventis AG (SBS) (chemicals and pharmaceuticals)

  • Leadership of a project to introduce a methodology standard (toolkit) to implement project management best practices in the company
  • Support for the client in developing change management standards, tools and practices
  • Support in establishing a transformation program management governance tailored to client specifics
  • Stakeholder management and communication
Aug 2015 - Jul 2017
2 years

Senior Project Manager

Genius Brains GmbH

M&A transition & transformation (IT), executive reporting, processes, compliance for Novartis Pharma AG (chemicals and pharmaceuticals)

  • Establishment, development and implementation of executive reporting (C-level management and board)
  • Development of reporting architecture, standards, KPIs, metrics
  • Development and implementation of a global training program for M&A IT (strategy, organization, global rollout, monitoring, reporting, management, continuous improvement)
  • Stakeholder management at working and executive levels
  • Communication of M&A-relevant processes and best practices throughout the organization
  • Support for internal audit and management of follow-up activities (CAPA)
  • Support to ensure compliance (data security, GxP, others)
  • Support in establishing structures and processes for program governance
Jun 2014 - Dec 2015
7 months

Change Management Coordinator

Genius Brains GmbH

Setup and coordination of change management and communication for a global CRM implementation project (legacy system replacement) for Lufthansa Passage AG (aviation)

  • Establishment of project structures (planning, budget, risk management, reporting) for the change & communications workstream (approx. 30 project staff and 2,000 stakeholders worldwide)
  • Development of organization, concept, business case, design documents
  • Responsible for communication and training (including planning and implementation of communication measures)
  • Responsible for implementing change management measures in collaboration with business areas (sales & customer feedback management)
  • Ensuring compliance with internal and external requirements (works council, others)
  • Stakeholder management
  • Support and consulting of the project team on all change management–related questions
Aug 2013 - Dec 2014
5 months

PMO + Change Manager

Genius Brains GmbH

Change, communications and PMO management for an international compliance and process harmonization project for Global Commercial IT at Novartis Pharma AG (chemicals and pharmaceuticals)

  • Support for the program manager in building governance and risk management
  • Management of all PMO-related activities, including executive management reporting
  • Responsible for transition management and communication (in coordination with six regions and four solution centers)
  • Stakeholder management (needs analysis, mapping, ongoing interaction)
  • Contribution to development and rollout of a new training and document management solution
  • Implementation of best practices, continuous improvement process
Dec 2012 - Jul 2013
8 months

Communication Stream Lead

Genius Brains GmbH

Change management and communication for a global process consolidation project for Syngenta Crop Protection AG (agriculture)

  • Management of communication in five regions for six workstreams (approx. 60 project staff globally; approx. 2,400 stakeholders worldwide)
  • Setup and implementation of project structures, organization, governance
  • Leadership of the international communication team, development and execution of the communication plan
  • Expansion and migration of a global stakeholder management database
  • Cross-program cooperation for risk minimization, synergy and knowledge transfer (e.g. use of relevant tools and databases)
May 2012 - Sep 2012
5 months

Senior Programme Manager

Genius Brains GmbH

Turnaround management for a global outsourcing program (infrastructure) for RWE AG (energy)

  • PMO setup and leadership
  • Review/optimization of existing governance structures, organization and processes
  • Risk management: implementation of new or reinforcement of existing processes
  • Process optimization and closure of process gaps
  • Development/optimization of quality assurance measures and acceptance processes (ensuring compliance and closing compliance gaps)
  • Stakeholder management and communication
Jan 2010 - Dec 2011
1 year

Senior Programme Manager

Genius Brains GmbH

Lead of an international cost optimization project in mobile usage for Novartis Global Sourcing, IT at Novartis Pharma AG (chemicals & pharmaceuticals)

  • Setup and implementation of project structures, organization and processes
  • Creation of business case, implementation of financial reporting
  • Development and management of project plan for piloting and rollout
  • Responsible for quality, cost, target achievement and budget
  • Ensuring compliance (legal, data privacy), quality management and acceptance
  • Coordination of implementation and rollout in 14 countries
  • Establishment of a platform for knowledge transfer and best practice exchange
  • Development of target organization (project to line), transition management
  • Stakeholder management and communication
Oct 2009 - Dec 2010
1 year 3 months

Senior PMO + Programme Manager

Freelance

Setup and implementation of a PMO, including program organization and processes (planning, reporting, risk management, vendor management) for a strategic innovation project (IP TV) at Vodafone (telecommunications)

  • Setup and implementation of PMO structures (governance, organization, tools, processes)
  • Development and management of a master plan for 12 workstreams, monitoring of dependencies and risks
  • Change management and communication (including executive reporting)
  • Coaching of workstream leads
  • Quality and risk management, internal compliance
  • Support and coordination of end-to-end process testing and friendly user test
Jan 2008 - Sep 2009
1 year 9 months

Senior Programme Manager

Freelance

Setup, implementation and leadership of a PMO including management of a strategic provider (mobile operator and service provider) within a global outsourcing initiative at Novartis Pharma AG (chemicals & pharmaceuticals). This comprised five major programs in IT, infrastructure and mobile telephony

  • Planning, coordination and monitoring of the rollout worldwide (76 countries in scope)
  • Country-level transition and transformation (contract takeovers, implementation of global processes) to introduce a worldwide ‘Assetless Managed Mobility Service’
  • Transition and transformation of data services (server management by outsourcing partner, takeover of Blackberry, OBMG and HSMD services)
  • HR, knowledge transfer, takeover of contracts with third-party providers
  • Risk management for the entire program
  • Management of the outsourcing partner
  • Leadership of intercultural teams, coordination of subprojects
  • Ensuring target achievement according to business case
  • Ensuring program compliance (legal, regulatory, IT)
  • Leadership of PMO, especially conception, setup and implementation of organization and processes
  • Project planning, reporting, risk and issue management
  • Monitoring status, progress, target achievement, dependencies
  • Change & stakeholder management, communication
  • Coaching and consulting of workstream leads
  • Development of target organization (project to line) as well as transition management and handover
Jul 2007 - Dec 2008
6 months

Senior Change Manager

Freelance

Global SAP implementation (prototyping), member of the Change Management Competence Center at Bombardier Transportation AG (logistics/transport)

  • Coordination, control and management of global change management activities
  • Stakeholder management (analysis & evaluation, coaching and control)
  • Management of the international communication team (planning, execution)
  • Training: needs analysis, planning, coordination
  • Development of standardized methods and tools
  • Analysis of organization and role profiles, coordination of training & HR topics
  • Consulting and coaching of IT project management
  • Planning, monitoring and tracking of subprojects and results
Apr 2006 - Jul 2007
1 year 4 months

Project + Rollout Manager

Freelance

Rollout and multiproject management for the IT department (CBS BOT: Customer Billing & Services: Backoffice Technology) at Deutsche Telekom AG (formerly T-Online AG) (telecommunications). Responsible for development, delivery and go-live of various software and infrastructure projects

  • Definition of IT and architecture requirements
  • Resource planning for departments (development, configuration, architecture design, technical provisioning HW/licenses, deployment, go-live, commissioning/maintenance)
  • Coordination of involved departments
  • Coordination of training and support structures (as needed)
  • Ensuring compliance (esp. SOX)
  • Risk and task force management, e.g., system optimization and stabilization in live operation
  • Setup and coordination of a task-force core team
  • Definition of communication and escalation paths, roles and responsibilities
  • Monitoring, defect tracking, timely escalation, prioritized defect resolution
  • Risk and issue management and reporting
  • Cross-unit management of involved organizational and operational units
Mar 2006 - Mar 2006
1 month

Project Manager, Project Management Coach

Freelance

Project manager coaching and setup of project structures for service realignment (SLA) at T-Systems (IT service provider)

  • Development of project organization, project structure and methodology
  • Setup of project documentation (concept, project plan, quality plan, roles/responsibilities)
  • Coaching of the project manager on all project management topics
Jan 2005 - Feb 2006
2 months

Project Manager

Freelance

Contribution to the implementation of a software asset management project (license management) for Bayer IT Services at Bayer AG (chemicals and pharmaceuticals)

  • Development of the target organization for the introduction of software asset management
  • Design of role assignments and skill profiles
  • Design of interfaces to the target process architecture
  • Communication planning
Mar 2004 - Oct 2005
1 year 8 months

Project, Quality + Test Manager, Partner Coordinator

Freelance

Quality and test management (SAP development: rating & billing) at T-Mobile AG (mobile) (telecommunications). Multiproject management nationally and internationally. National: implementation of new releases and change requests in the SAP IS-T billing process chain. International: implementation of a global enterprise employee portal

  • Leadership and coordination of various QA and test projects (DE, CZ, AT, NL, UK)
  • Coordination and alignment of activities between business units, internal software development, third-party providers/suppliers, external software vendors and international branches
  • Development and implementation of QA guidelines and quality gates
  • Adaptation of existing QA processes, strategies and guidelines to SOX requirements
Oct 2003 - Feb 2004
5 months
Germany

Project Manager

Freelance

Contribution to the in-house consulting department focusing on optimization of sales processes and sales costs at Deutsche Bahn AG (logistics/transport)

  • Analysis of sales channels and channel mix
  • Analysis of sales IT architecture (cost, system and functionality requirements)
  • Evaluation of alternative architecture models
  • Development of cost model and recommendations for cost optimization
Aug 2003 - Sep 2003
2 months

Consultant

Freelance

Execution of a market and potential analysis to identify new sales scenarios (customer care services for third parties) at Deutsche Telekom (formerly T-Online AG) (telecommunications)

  • Market analysis and trend research
  • Development of business case and business model scenarios
  • Financial analysis and viability assessment
  • Analysis and evaluation of sales interfaces
Sep 2002 - Jul 2003
11 months
Germany

Consultant

Freelance

Leadership and facilitation of workshops on CRM strategy and implementation for various SMEs in Germany (including DeLaRue, BIRCO, PPA)

  • CRM strategy and planning
  • CRM software selection and architecture
  • Change management requirements
Feb 2002 - Aug 2002
7 months
Germany

Project Manager

Freelance

Leadership of a global IT architecture consolidation project for Adidas-Salomon (apparel industry). Objective: development of a “blueprint” (data, infrastructure, application architecture)

  • Design of an architecture model (“blueprint”) for processes, data, applications, infrastructure
  • Development of a value-chain-oriented business process model
  • Design and implementation of a standard data model
  • Design of guidelines for selecting strategic applications and infrastructure
May 2001 - Sep 2001
5 months

Head of SAP CRM Consulting Division

Consulting for Finance & Industry (CFI Consulting GmbH)

  • Needs and market analysis
  • Strategy development and creation of market offerings
  • Setup of resources (external, internal) and strategic partnerships
Jul 2000 - Feb 2001
8 months

Project Lead

Heidelberger Druckmaschinen

Setup and development of global direct marketing for the Heidelberg Group as part of a global CRM project

  • Introduction of direct marketing worldwide for the Heidelberg Group
  • Design and implementation of direct marketing strategy
  • Coordination of global direct marketing activities (incl. Far East)
  • Change management, internal project marketing, project communication
  • Definition of processes, systems and interfaces
  • Design and implementation of an intranet portal for knowledge management
  • Setup of a competence center for direct marketing and employee training worldwide
Dec 1996 - Jun 2000
3 years 7 months

Project + Change Manager

Accenture

Process and change management for international IT implementations

  • Change management: design and implementation of a global communication and change program
  • Responsible for communication planning and execution (stakeholder analysis, media analysis, message development, scheduling, media design)
  • Development of change management service offerings for SAP projects for an internal profit center (development, marketing, documentation, sales support)
  • Customer support and user help desk (Deutsche Telekom, Hoechst/Celanese): setup of help desk for billing system migration, design and implementation of organization and SLAs, organizational and personnel development (training concepts, staff selection, training)
  • Rollout management (Deutsche Telekom): nationwide rollout coordination (migration preparation, branch reorganization, risk and issue management, troubleshooting)
  • Process analysis and modeling for custom manufacturing (Clariant, Basel): as-is capture, process description for custom manufacturing (masterbatch), point of contact and coach for business unit leader, GAP analysis of existing SAP prototype
Oct 1994 - May 1996
1 year 8 months
Germany

Escalation, Customer Service + Information Manager

SAP AG

Support in building and marketing R/3 services

  • Escalation management for critical SAP projects: as-is analysis of customer situation, development and implementation of action catalog, coordination of all involved areas, single point of contact for customer management, risk and issue management, troubleshooting
  • Information management and service marketing for SAP R/3 Services & Support: planning, organizing and hosting the first global R/3 service congress in Germany, May 1995, development of marketing materials for R/3 services
  • Design, leadership and implementation of training program for 500 service employees
  • Customer satisfaction and survey management for SAP R/3 Services & Support: design and execution of customer satisfaction surveys in Germany and the USA, analysis of results, management summary, design of action catalog for service optimization
  • Contribution to the design and implementation of R/3 service offerings
  • Relocation management: infrastructure and space planning, deployment and resource planning
  • Development of a voice menu–driven telephone interface
Aug 1992 - Sep 1994
2 years 2 months

Executive Assistant

Freudenberg Haushaltsprodukte

Summary

Many years of experience in program/project management, PMO setup and leadership, as well as change management/communication. I have led and supported complex transformation processes across various industries and complexities, both nationally and globally. I offer strong leadership skills, yet I am a good team player, and my goal is to generate added value for organizations.

Languages

German
Native
English
Advanced
French
Intermediate
Spanish
Elementary

Education

Oct 1992 - Jun 1994
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Business Administration

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Diploma Translator · English, French

Certifications & licenses

Corporate Responsibility Manager

SCRUM Master

P3O (Project, Program and Portfolio Management)

ITIL V3.0

Prince2

NLP Practitioner

SOX Compliance

Project + Change Management

Accenture

Customer Service + Information Mgmt., Escalation Management

SAP