Inga Seischab - Senior Project, Program, PMO + Change Management Lead

Recommended expert

Engelberg, Switzerland

Experience

Feb 2025 - Present

1 year

Senior PMO + Change Management Lead

ICIG Business Services GmbH

Support for a carve-in project for five sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
SAP S/4HANA
Introduction of structures and best practices, as well as a consistent project management methodology for the global carve-in program
Optimization of tracking, monitoring, and communication
Development of a change and communication concept to involve the carve-in sites
Implementation control and stakeholder management
Coaching and support of the project team regarding project management and communication
Building a sustainable communication cascade and structures to support the transformation
Advising and supporting the client project management

Oct 2024 - Jan 2025

4 months

Senior Change Manager

CBS Consulting GmbH

Support for an SAP S/4HANA implementation for the end client Elring Klinger, focusing on organization and communication
Providing best practices in change management and organizational development
Developing a change management strategy and plan for the design phase
Analyzing organizational readiness, defining the sponsor cascade, and planning communication
Stakeholder management: strategy and planning (C-level, regions, others)
Coaching the project team on all change management and communication issues

Jun 2024 - Jan 2025

8 months

Leuna, Germany

Senior Change Manager

DOMO Chemicals

Supporting an SAP S/4HANA implementation for logistics and production
Stakeholder analysis and stakeholder management
Change strategy, planning, and roadmap
Training concept and communication plan
Managing dependencies (project vs. parallel initiatives)
Advising and supporting the project team on all change management matters

Sep 2021 - Dec 2023

2 years 4 months

Senior Change + PMO Manager

BASF

Implementation of a global data integration platform at five major R&D sites worldwide (Germany, APAC, Americas)
Project setup (governance, processes, reporting, roles, organization, planning, risk management)
Reporting to management
Responsible for planning and managing rollouts
Leading the global PMO team and local rollout teams
Stakeholder and risk management at all management levels (including C-level)
Creating the communication plan and managing project communications
Responsible for training and communications for all sites
Responsible for project marketing and global communications: intranet, newsletter, local promotional activities
Developing the change management concept
Conducting stakeholder and impact analyses for the project (identifying changes)
Coaching and advising the client on all project management and change management topics
Developing a support concept (governance, processes, roles, and responsibilities)
Developing the training concept and managing training for all rollouts
Introducing change management best practices and training local change and rollout managers
Managing dependencies with other projects/programs and handling interface communication

Mar 2021 - Jun 2021

4 months

Senior Change Manager

DEKRA

Global Salesforce implementation
As-is and gap analysis
Developing an engagement concept to support the Salesforce implementation
Defining and building the change network (sponsor cascade) and stakeholder management concept
Building a global and local change management community
Developing standard best practices as part of a "Change Management Toolkit"
Training and development of the local change management community (methods)
Responsible for the global communication campaign
Stakeholder management from C-level to B-level to support implementation
Conducting workshops to define the change concept and stakeholder engagement
Defining and establishing collaboration structures and processes within the team
Guiding and coaching junior change managers
Planning, reporting, risk, and scope management

Jul 2019 - Nov 2020

1 year 5 months

Change + Communication Lead

ARLANXEO

SAP S/4HANA implementation as part of a global carve-out
Change, impact, and stakeholder analysis
Development and execution of the change strategy
Establishment and ongoing management of the change network
Derivation of the communication concept and communication plan in coordination with program management
Creation of communication content and texts for various audiences, coordination and implementation of communication activities
Cascading content through the change network to ensure engagement
Conducting workshops and meetings with members of the change network
Coaching stream leads on all change management and communication topics
Implementation of change processes and cascading them organization-wide
Maintaining documentation and ensuring the availability of content
Planning, reporting, risk management, scope management

Aug 2018 - Apr 2019

9 months

Senior Project Manager

Novartis Pharma AG

Various acquisitions and divestitures in M&A, IT, process, and compliance management
Development of a playbook for an international spin-off (scope: 25,000 employees worldwide) - governance, processes, standards, compliance, communication
Defining a change network for stakeholder communication
Rollout, training, stakeholder engagement (via change network)
Communication and stakeholder management

Feb 2018 - Apr 2018

3 months

Senior PMO + Project Manager

Sanofi Aventis AG (SBS)

Sanofi SBS PMO digital transformation, introduction of global project management standards
Leading a project to implement a methodology standard (toolkit) for applying project management best practices in the company
Supporting the client in developing change management standards, tools, and practices
Supporting the setup of a transformation program management governance tailored to the client's specifics
Stakeholder management and communication

Aug 2015 - Jul 2017

2 years

Senior Project Manager

Novartis Pharma AG

M&A transition & transformation (IT), executive reporting, processes, compliance
Building, developing, and implementing executive reporting (C-level management and board)
Developing reporting architecture, standards, KPIs, metrics
Developing and implementing a global training program for M&A IT (strategy, organization, global rollout, monitoring, reporting, management, continuous improvement)
Stakeholder management at working and executive levels
Communicating M&A-relevant processes and best practices across the organization
Supporting internal audit and management of follow-up activities (CAPA)
Supporting compliance assurance (data security, GxP, others)
Supporting the setup of structures and processes for program governance

Jan 2015 - Jul 2015

7 months

Sabbatical

Further education, travel, and personal projects

Jun 2014 - Dec 2014

7 months

Change Management Coordinator

Lufthansa Passage AG

Setup and coordination of change management and communication for a global CRM implementation project (replacing legacy systems)
Setting up project structures (planning, budget, risk management, reporting) for the Change & Communications workstream (approx. 30 project staff and 2,000 stakeholders worldwide)
Developed organization, concept, business case, design documents
Responsible for communication and training (including planning and implementing communication activities)
Responsible for implementing change management measures in collaboration with business units (sales & customer feedback management)
Ensured compliance with internal and external requirements (works council, others)
Stakeholder management
Supported and advised the project team on all change management-related issues

Aug 2013 - Dec 2013

5 months

PMO + Change Manager

Novartis Pharma AG

Change, communications, and PMO management for an international compliance and process harmonization project for Global Commercial IT
Supported the program manager in setting up governance and risk management
Managed all PMO-related activities, including executive management reporting
Responsible for transition management and communication (coordinating with 6 regions and 4 solution centers)
Stakeholder management (needs analysis, mapping, ongoing interaction)
Contributed to the development and rollout of a new training and document management solution
Implemented best practices, continuous improvement process

Dec 2012 - Jul 2013

8 months

Communication Stream Lead

Syngenta Crop Protection AG

Change management and communication for a global process consolidation project
Managed communication across 5 regions for 6 workstreams (approx. 60 project staff globally; approx. 2,400 stakeholders worldwide)
Set up and implemented project structures, organization, governance
Led the international communication team, developed and executed the communication plan
Expanded and migrated a global stakeholder management database
Cross-program collaboration to minimize risks, create synergies, and transfer knowledge (e.g., using relevant tools and databases)

May 2012 - Sep 2012

5 months

Senior Programme Manager

RWE AG

Turnaround management for a global outsourcing program (infrastructure)
Built and led the PMO
Reviewed and optimized existing governance structures, organization, and processes
Risk management: implemented new or reinforced existing processes
Process optimization and closing process gaps
Developed and optimized quality management measures and acceptance processes (ensuring compliance and closing compliance gaps)
Stakeholder management and communication

Jan 2011 - Dec 2011

1 year

Senior Programme Manager

Novartis Pharma AG

Led an international cost optimization project for mobile usage for Novartis Global Sourcing, IT
Set up and implemented project structures, organization, and processes
Developed business case, implemented financial reporting
Built and managed the project plan for pilot and rollout
Responsible for quality, costs, goal achievement, and budget
Ensured compliance (legal, data privacy), quality management, and acceptance
Coordinated implementation and rollout in 14 countries
Established a platform for knowledge transfer and sharing best practices
Developed target organization (project to line), transition management
Stakeholder management and communication

Oct 2009 - Dec 2010

1 year 3 months

Senior PMO + Programme Manager

Vodafone

Set up and implement a PMO, including building program organization and processes (planning, reporting, risk management, vendor management) for a strategic innovation project (IP TV)
Set up and implement PMO structures (governance, organization, tools, processes)
Develop and manage a master plan for 12 workstreams, monitoring dependencies and risks
Change management and communication (including executive reporting)
Coaching of workstream leads
Quality and risk management, internal compliance
Support and coordination of end-to-end process testing and friendly user test

Jan 2008 - Sep 2009

1 year 9 months

Senior Programme Manager

Novartis Pharma AG

Set up, implement and lead a PMO including management of a strategic provider (mobile network operator and service provider) as part of a global outsourcing initiative. This covered 5 major programs in IT, infrastructure and mobile telephony
Plan, coordinate and monitor the global rollout (76 countries in scope)
Country-level transition and transformation (contract takeovers, implementation of global processes) to introduce a worldwide 'Assetless Managed Mobility Service'
Transition and transformation of data services (outsourcing partner takes over server management, takeover of Blackberry, OBMG and HSMD services)
HR, knowledge transfer, contract takeover with third-party vendors
Risk management for the entire program
Management of the outsourcing partner
Lead intercultural teams, coordinate subprojects
Ensure achievement of objectives according to the business case
Ensure program compliance (legal, regulatory, IT)
Lead the PMO, especially design, build and implement the organization and processes
Project planning, reporting, risk and issue management
Monitor status, progress, goal achievement, dependencies
Change and stakeholder management, communication
Coaching and advising workstream leads
Develop target organization (project to line) and transition management and handover

Jul 2007 - Dec 2007

6 months

Senior Change Manager

Bombardier Transportation AG

Global SAP implementation (prototyping), member of the change management competence center
Coordinate, control and manage global change management activities
Stakeholder management (analysis & evaluation, coaching and control)
Manage the international communications team (planning, execution)
Training: needs analysis, planning, coordination
Develop standardized methods and tools
Analyze organization and role profiles, coordinate training and HR topics
Advise and coach IT project management
Plan, monitor and track subprojects and results

Apr 2006 - Jul 2007

1 year 4 months

Project + Rollout Manager

Deutsche Telekom AG (ehemals T-Online AG)

Rollout and multi-project management for IT department (CBS BOT: Customer Billing & Services: Backoffice Technology). Responsible for development, delivery and go-live of various software and infrastructure projects
Define IT and architecture requirements
Plan department resources (development, configuration, architecture design, technical provisioning of hardware/licenses, deployment, go-live, commissioning/maintenance)
Coordinate the involved departments
Coordinate training and support structures
Ensure compliance (especially SOX)
Risk and task force management: system optimization and stabilization in live operation
Build and coordinate a task force core team
Define communication and escalation paths, roles and responsibilities
Monitor, error tracking, timely escalation, prioritized error handling
Risk and issue management and reporting
Overall management of the involved organizational and operational units

Mar 2006 - Mar 2006

1 month

Project Manager, Project Management Coach

T-Systems

Project manager coaching and building project structures for service realignment (SLA)
Develop project organization, project structure and methodology
Set up project documentation (concept, project plan, quality plan, roles/responsibilities)
Coach the project manager on all aspects of project management

Jan 2006 - Feb 2006

2 months

Project Manager

Bayer AG

Participated in the implementation of a Software Asset Management project (license management) for Bayer IT Services
Developed the target organization for introducing software asset management
Designed role assignments and skill profiles
Defined the interfaces to the target process architecture
Planned communication

Mar 2004 - Oct 2005

1 year 8 months

Project, Quality + Test Manager, Partner Coordinator

T-Mobile AG

Managed quality and test management (SAP development: rating & billing). Handled multi-project management both nationally and internationally. Nationally: Implemented new releases and change requests in the SAP IS-T billing process chain. Internationally: Implemented a global enterprise employee portal
Led and coordinated various QA and test projects (DE, CZ, AU, NL, UK)
Coordinated and aligned activities between business departments, internal software development, third-party providers/suppliers, external software vendors, and international branches
Developed and implemented QA guidelines and quality gates
Adapted existing QA processes, strategies, and guidelines to SOX requirements

Oct 2003 - Feb 2004

5 months

Germany

Project Manager

Deutsche Bahn AG

Participated in the in-house consulting department focusing on optimizing sales processes and sales costs
Analyzed sales channels and channel mix
Analyzed sales IT architecture (based on cost, system, and functionality requirements)
Evaluated alternative architecture models
Developed cost model and created recommendations for cost optimization

Aug 2003 - Sep 2003

2 months

Consultant

Deutsche Telekom (formerly T-Online AG)

Conducted a market and potential analysis to identify new sales scenarios (customer care services for third-party providers)
Performed market analysis and trend research
Developed business cases and business model scenarios
Conducted analysis and profitability assessment
Analyzed and evaluated sales interfaces

Sep 2002 - Jul 2003

11 months

Germany

Consultant

Various SMEs (including DeLaRue, BIRCO, PPA)

Led and conducted workshops on CRM strategy and implementation
Developed CRM strategy and planning
Selected CRM software and defined architecture
Defined change management requirements

Feb 2002 - Aug 2002

7 months

Germany

Project Manager

Adidas-Salomon

Leading a global IT architecture consolidation project. Goal: creating a "blueprint" (data, infrastructure, application architecture)
Designing an architecture model ("blueprint") for processes, data, applications, infrastructure
Developing a value-chain oriented business process model
Designing and implementing a standard data model
Developing guidelines for selecting strategic applications and infrastructure

May 2001 - Sep 2001

5 months

CRM Department Head

CFI Consulting GmbH

Setting up and leading the SAP CRM consulting division
Conducting needs and market analysis
Developing strategy and creating market offerings
Building resources (external, internal) and strategic partnerships

Jul 2000 - Feb 2001

8 months

Project Lead

Heidelberger Druckmaschinen

Building and developing direct marketing worldwide for the Heidelberg Group as part of a global CRM project
Launching direct marketing worldwide for the Heidelberg Group
Designing and implementing a direct marketing strategy
Coordinating the setup of direct marketing activities worldwide (including the Far East)
Change management, internal project marketing, project communication
Defining processes, systems, and interfaces
Designing and implementing an intranet portal for knowledge management
Building a competence center for direct marketing and staff training worldwide

Dec 1996 - Jun 2000

3 years 7 months

Process and Change Management Consultant

Accenture

Process and change management for international IT implementations
Change management: designing and implementing a global communication and change program
Responsible for communication planning and execution (stakeholder analysis, media analysis, message development, scheduling, media design)
Developing change management service offerings for SAP projects for the internal profit center (development, marketing, documentation, sales support)
Customer support and user help desk (Deutsche Telekom, Hoechst/Celanese): setting up a customer help desk for the migration of billing systems
Designing and implementing organization and SLAs
Organizational and personnel development (training concepts, staff selection, training)
Rollout management (Deutsche Telekom): nationwide rollout coordination (migration preparation, branch reorganization, risk and issue management, troubleshooting)
Process analysis and modeling for contract manufacturing (Clariant, Basel)
As-is analysis and process documentation for contract manufacturing (masterbatch)
Point of contact and coach for the business unit manager
Conducting a gap analysis on the existing SAP prototype

Oct 1994 - May 1996

1 year 8 months

Customer and Escalation Management

SAP AG

Assisting in the setup of R/3 services
Escalation management for critical SAP projects: as-is customer situation analysis
Developing and implementing a catalog of actions
Coordinating all involved departments
Acting as the single point of contact for customer management
Risk and issue management, troubleshooting
Information management and service marketing for SAP R/3 Services & Support: planning, organizing, and hosting the first global R/3 service congress in Germany, May 1995
Developing marketing materials for R/3 services
Designing, leading, and implementing a training program for 500 service staff
Customer satisfaction and survey management for SAP R/3 Services & Support: designing and conducting customer satisfaction surveys in Germany and the USA
Analyzing results and preparing management summaries
Developing an action plan for service optimization
Collaborating in the design and implementation of R/3 service offerings
Relocation management: infrastructure, space planning, deployment and resource planning
Developing a voice menu-driven phone interface

Aug 1992 - Sep 1994

2 years 2 months

Executive Assistant to Management

Freudenberg Household Products

Summary

Many years of experience in program/project management, building and leading PMOs, as well as change management and communication, with almost 30 years of professional experience. I have led and supported complex transformation processes in various industries and of different complexities, both nationally and globally. I offer strong leadership skills, but I am also a good team player, and my goal is to create value for companies.