Yashar S. - System Integration | Project Management | ERP & CRM | Change Management | Communication

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Hamburg, Germany

Experience

Mar 2025 - Present

6 months

Hamburg, Germany

Project Lead

Deutsche Bahn/Obermeyer Group (Transport & Construction)

Infrastructure initiative for the PMO: Deutsche Bahn is building a new train route as part of a five-year project and operates within a construct made up of different partner companies, forming an alliance. The PMO ensures that all activities can be digitally mapped and traced. MS SharePoint serves as the platform or central collaboration tool, offering a wide range of functionalities, managing a large number of users (2500+), and is continuously adapted to project-specific requirements. This is ensured through project management, and throughout the entire project lifecycle, it must be guaranteed that the MS 365 SharePoint tenant, with its automations, effectively covers user and permission concepts and serves as the digital hub for the entire project. Thus, a holistic IT organization is targeted within the project, which should prove itself over the five-year duration.
Technologies: MS SharePoint Online, MS Teams, MS Power Platform
Project management
Responsibility for the entire development team and delegation of the service provider
Requirements management and design of the requirements specification
Definition of strategic alignment for Microsoft technologies
QA & escalation management
Third party management
Qualification of resources
Change management

Sep 2024 - Present

1 year

Hamburg, Germany

Solution Stack/Integration Manager

Liebherr (Industry)

entERPrise project: Within a large-scale project, the existing system landscape used and operated by various Liebherr companies is overhauled using Enterprise Architecture Management. From the conception phase to implementation, a solution stack consisting of diverse cross-departmental applications must be designed, where existing systems are evaluated and substituted, removed, or retained based on needs and cost-benefit analysis. At the same time, an integration layer must be created to provide a holistic view of the systems and their interfaces, making the system landscape modular, flexible, and at the same time more robust. This foundation will later be used for implementation and can be enriched after the freeze if needed.
Technologies: Infor, SAP, JIRA/Confluence, M365, LeanIX, Miro
Designing the solution stack for the client's environment
Supporting the ERP team, project management, and quality assurance
Applying EAM and documenting department-specific application landscapes
Data management, security, and consolidation of master data (product data, transactional data, etc.)
Defining an integration layer and infrastructure within digital transformation, focusing on data integration and the data lake
Sparring sessions with stakeholders from different areas and change management
Evaluating cross-departmental end-to-end processes, system analysis, and cut-over planning
Contract negotiation with the service provider Infor and coordinating suppliers (Infor & SAP)
Identifying current and future technologies in the industrial context (production planning, product lifecycle management, manufacturing execution system, etc.)
Defining a decision basis and independently selecting technologies
Creating regular status reports and presentations

Sep 2024 - Jan 2025

5 months

Hamburg, Germany

Change Manager

Galilio Global Education (Education)

Galilio Global Education oversees universities where IT works closely with the institutions to implement projects and optimizations. In this context, the PMO was supported in establishing a more present project management culture within the universities, while also improving communication between the universities and IT as part of change management. Additionally, the cultural development and change should be advanced, and a better understanding should be developed of how processes can be standardized and improved in the future.
Technologies: JIRA, Confluence, M365
Developing strategies and measures for change management
Stakeholder management within the universities and clarifying communication content
Defining a cross-organizational communication structure and a CM framework
Conducting workshops/interviews with stakeholders
Ongoing measures for more optimal process design in project management and on the technical level
Defining milestones and identifying previously unidentified pain points

Jul 2023 - Jul 2024

1 year 1 month

Frankfurt am Main, Germany

Delivery Manager

Viridium Group (Insurance)

Environment management for a system landscape in the life insurance sector: As a cross-functional role within a complex system landscape, continuous improvements and digital transformations are carried out in the context of the insurance business (modernizations, compliance topics, production errors, etc.). These projects are planned, coordinated, and, after formal approval, transferred by a third-party service provider to the customer environment. Multiple projects are monitored in parallel, and regular alignments are held with the board and other stakeholders to ensure high-quality software delivery. This includes project and program management, with risks and quality always in view.
Technologies: JIRA, Confluence, M365
Project management and close collaboration with program management and governance
Monitoring deliveries for various IT projects (overseeing an average of 15+ projects) within release management
Process monitoring and ensuring the reflection of project contents in the insurance environment
Ensuring a correct schedule and rollouts for projects and governance
Planning, documentation, monitoring, and coordination of necessary project activities, including milestones and timelines
Stakeholder management due to a large number of projects and change management
Acting as an interface between business units and IT
Identifying risks, issues, or bottlenecks during project execution and developing appropriate solution strategies
Creating regular status reports and presentations for department heads and the board
Regular exchange about development components to ensure deliveries and quality standards (using JIRA/Confluence)
Creating content and training materials for business units/projects
Managing external software service providers and resources (including msg)

Jun 2023 - Sep 2023

4 months

Hamburg, Germany

PMO/Process Consultant

Thüga (Energy)

Project Phoenix: The client in the energy procurement sector is planning a realignment and digital transformation of the sales area and wants to establish new sales channels and omnichannel. To do this, the general sales and marketing processes, requirements, role and user concepts are first recorded, and a comprehensive current and target state is defined. Essential core requirements for the new software are worked out to narrow down potential solutions. Based on this, a tender for the implementation of the new sales tool is conducted, with Salesforce emerging as a promising candidate. The software will then be implemented, and employees trained accordingly.
Technologies: M365, JIRA, BIC, Miro
Project management/PMO activities
Technology expert for CRM/sales solutions (especially SF Sales Cloud) & change management
Planning and conducting workshops with various stakeholders from business units
Defining processes for energy trading, network connections, maintenance, and customer relationships
Sketching and documenting process maps with regard to business and technical requirements and identifying quick wins
Defining users, roles, access rights, and other permission concepts
Documenting a requirements catalog, market analyses, and selecting potential vendors

Apr 2023 - Dec 2023

9 months

Frankfurt am Main, Germany

Change Management/Stakeholder Management Consultant at DB Training

Deutsche Bahn (Transport)

Adoption and Change Management: The Microsoft 365 platform should be established and rolled out group-wide across the various DB companies and business areas for over 200,000 users. Together with learning facilitators and coaches, strategic measures are defined to optimize the use of MS tools. The goal is to drive digitalization within the organization more effectively and establish a digital workplace.
Technologies: M365 (SharePoint, Planner, Power Platform, etc.)
Development of strategic concepts and communication planning as well as coaching for M365
Definition of user stories/epics in an agile environment
Support of change management
PMO tasks in the form of minutes, coordination with program management, and facilitation of meetings and workshops
Acting as a central hub for all key events within the project team
Coordination and support for training
Continuous communication with various business units/stakeholders (20+ companies)
Creation of deliverables including management slides and templates, as well as presenting at/participating in key events and providing content for them

Apr 2023 - Jul 2023

4 months

Solingen, Germany

Project Manager

Zwilling J. A. Henckels (E-Commerce/FMCG)

EU5: Consolidation of business processes of third-party providers in customer services and migration to the client's main platform, as well as training users on the new Salesforce Service Cloud system that was rolled out internationally. All service processes were to be centralized exclusively via SF Service Cloud to position it as the leading system.
Technologies: M365, Salesforce Service Cloud, Salesforce Commerce Cloud
Project management & budget control
Business analysis and process consulting
Consolidation of service processes and data from all channels as part of digital transformation
Ensuring holistic end-to-end processes within the platform for service and content management
Planning and responsibility for requirements and technical implementations
Coordination of architects and offshore teams
Stakeholder management and change management
Liaison between business units and IT
Third-party management (for global call centers)
Designing training measures for users

Jan 2023 - Present

2 years 8 months

Hamburg, Germany

Managing Director/Consultant

Efficient Consulting

Planning, steering, and execution of international transformation projects using traditional and agile principles
Expertise in cloud systems (focus on ERP & CRM technologies)
Technology consulting and administration (platform strategy, system landscape optimization, and process optimization)
Release management & rollout planning
Requirements management
IT strategy & enterprise architecture management
Support with tender processes (RFI/RFP) and qualification of technologies and implementation partners
Introduction and implementation of change management within organizations and project environments
Resource and budget management
Stakeholder management, third-party management, and C-level reporting

Jan 2023 - Jun 2023

6 months

Düsseldorf, Germany

Project Manager

Johnson Controls (Gebäudemanagement)

Business Operation Transformation: As part of an international ERP transformation project, the client's infrastructure was migrated to cloud platforms (Oracle Fusion Cloud & Salesforce CPQ), rolled out globally (100,000+ users). Business processes were adjusted according to local requirements and regulations. Associated planning, execution, and quality standards enforcement were ensured. Oracle experts and other Salesforce consultants served as sparring partners.
Technologies: Oracle Fusion Cloud, Salesforce (Sales Cloud/CPQ), M365
Project management & ensuring governance, global data protection policies, and security
Project planning and responsibility for requirements, implementations, and pilots
Coordination and leadership of offshore developers & architects
Coordination of global waves and cut-over planning
Documentation, rollout planning, and process/system health checks
Leading workshops with clients
Ensuring harmonization between the Salesforce CPQ platform and Oracle Fusion Cloud (end-to-end processes, user permissions, integrations, etc.) and a smooth rollout
Stakeholder management and change management
SLA definition
Third-party management with service providers and contract terms
Liaison between business units and IT (offshore)
Reporting project milestones to program management

Jul 2022 - Dec 2022

6 months

Jüchen, Germany

Product Owner

Polo Motorrad (E-Com)

Management and optimization of e-commerce platforms: Supported the client in operational and strategic context of the Salesforce Marketing Cloud to ensure ongoing operations and further develop the system landscape. This included integrating a new ERP system and optimizing content management. Data flows between the Marketing Cloud and Sales Cloud were also optimized. Collaboration with e-commerce, sales, and other stakeholders ensured a stable system landscape and identified optimization potentials. Regular reports for the board were created.
Technologies: Salesforce Sales Cloud (Apex/SOQL), Salesforce Marketing Cloud (Journey Builder, Analytics), Google Analytics, Jira, Trello
Agile project delivery using Scrum
Optimization of the Marketing Cloud considering the Sales Cloud to harmonize various channels
Definition of user stories and consulting tasks in the CRM context
Management and administration of cloud platforms
System implementations (e.g. imports/exports of large data volumes, creation of automations and customer journeys within SF Marketing Cloud)
Reporting performance data from Salesforce Marketing Cloud and Google Analytics for C-level management
QA for CMS within the Salesforce platform
Collaboration and coordination of third-party providers to further develop the system landscape
Industry-specific consulting and support in content/document management

Feb 2022 - Jun 2022

5 months

Germany

Consultant for Change Management/CRM Technology

Software One (IT service provider/sales)

Global Sales Initiative: Supported a client in their Global Sales Operation, responsible for platform (M365) rollouts in over 57 countries. As part of this, new infrastructures were built, new roles within the organization were defined, and more. I specifically managed the communication of these global rollouts, where I mainly supported the PMO to positively influence the country leads' mindset and ensure the successful implementation of the new framework.
Technologies: Microsoft SharePoint, M365, MS Dynamics
Acted as the central hub for all major Microsoft Dynamics implementations/releases to optimize the digital workplace (especially for sales structures)
Stakeholder management and change management on a global level
Moderated large meetings (town halls, etc.)
Regular communication with country leads, stakeholders, and technical colleagues
Creating deliverables such as management slides, templates, and presenting/participation in town halls
Providing content and communication materials on a central hub for the entire organization
Supporting by preparing materials to optimize change management
Advising on CRM-specific topics

Feb 2022 - May 2022

4 months

Germany

Project Manager/Consultant

Ebner Media Group (Media)

Merger of two organizations and their platforms: As part of merging two media organizations that both use the Salesforce CRM system in their daily operations, these platforms needed to be combined. Business and technical requirements had to be defined, and an accurate current and target state had to be analyzed and documented. To do this, all key elements such as existing users/roles, objects, functionalities, automations, etc., were collected and a concept for a new platform was developed. We analyzed the Salesforce core platforms as well as the Salesforce Marketing Cloud to lay the foundation for the later implementation of a new productive environment for the client. This led to a follow-up project.
Technologies: Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce CPQ, Jira
Managed the project following agile principles (Scrum)
PMO activities and requirements management (business analysis)
Conducted requirements workshops with business units and external service providers to prepare for future system and data integrations
Coordinated with various departments and aligned with their business processes
Created a complete inventory of the platforms, including interfaces, objects, users/roles, automations, reporting, etc., and compared these landscapes
Consolidated findings and drew conclusions for potential strategic approaches (pros/cons)
Provided additional technical consulting

Jan 2022 - Jun 2023

1 year 6 months

Hamburg, Germany

Project Manager

Cloudideas

Project delivery and leading teams
Consulting and solution design for cloud projects (Salesforce Core Cloud & Marketing Cloud)
Client acquisition, support of existing clients, and internal marketing support
Conceptual work and independent implementation
Process consulting
Communication planning and project responsibilities with regard to change management and stakeholder management
Data analysis and preparation (analytics)

Apr 2021 - Dec 2021

9 months

Meerbusch, Germany

Project Manager/Consultant

Collenda GmbH (FinTech)

Building on the previous project with the same client, the existing system landscape was adapted and rolled out to additional European countries: After establishing Salesforce as the leading system and integrating the DMS, existing DACH-region technologies were also rolled out for BENE. We analyzed the current system landscape in the Netherlands and defined the current state to identify optimization opportunities. Based on this, we developed requirements, a potential target state, and solution proposals for process improvements and technologies. We also re-evaluated topics from the previous project to optimize them for the current follow-up project and adapt them for the rollout in other countries.
Technologies: Salesforce Sales Cloud, M365
Process consulting
Hybrid project management
Identifying an implementation partner
Solution design
Requirements management
Change management for international subsidiaries
Third-party management and contract negotiation (for the service provider d.velop in document management and for the Salesforce implementation partners)

Apr 2021 - Dec 2021

9 months

Steinfeld, Germany

Project Manager

Runden Group/WBG (Logistics)

Supporting the identification of a provider for a customer portal in the logistics industry: As part of the realignment of the customer platform, a customer portal is to be implemented to increase the efficiency of day-to-day processes. For this, a project plan and roadmap were created, and provider profiles were defined. After intensive workshops with the client, an RFI document with the necessary functional and technical requirements was prepared to identify suitable providers. The providers' solution approaches were systematically evaluated to find a cost-effective and long-term solution for the client.
Technologies: M365
Project management and consulting for provider identification
Conducted workshops on process design
Requirements management and business analysis
Use of industry knowledge
Created a complete RFI document, including a questionnaire aligned with the evaluation tool
Interviewed and evaluated providers
Managed the RFP process and defined the future roadmap for the selected solution

Sep 2020 - Mar 2021

7 months

Meerbusch, Germany

Project manager/Consultant

Collenda GmbH (Fin-Tech)

Realignment of an existing system landscape: Starting from the back office, the old core processes of daily operations were re-evaluated. This realignment was carried out across the company and involved additional departments. First, the current state of all relevant processes was recorded and requirement workshops were held to create a roadmap for the new system landscape. After a thorough evaluation, it was decided to plan a rollout for the existing Salesforce CRM system to position it as the leading system. This required adjustments and the integration of new interfaces, for which additional service providers were involved. New designs and solution concepts were developed and integrated into the rollout phase to cover various use cases. In addition, a document management system from d.velop was integrated with Salesforce to ensure more effective data management.
Technologies: Salesforce Sales Cloud (Apex, Lightning), M365, d.velop (DMS)
Project management
Documentation of the system landscape, interfaces, and infrastructure with a focus on SAP integration
Rollout control
Process consulting & technology consulting for data integration
Solution design/specification (for new objects, processes, users/roles, etc.) and implementation within SF
Requirements management and risk control
Qualification and management of external implementation partners
Coordination of training sessions and creation of training materials
Resource and budget management
Third-party management and contract negotiation (for the service provider d.velop in the DMS area and for the Salesforce implementation partners)

Jun 2020 - Mar 2021

10 months

Germany

Subproject lead

Tipico (Gambling)

Introduction of personnel management software in Germany: In cooperation with a partner in the HR software sector, personnel management software was introduced to digitize manual processes in shift planning and time tracking across Germany. The documentation, which served as the implementation basis, had to be adapted to the client since it was the first in the German-speaking region. The requirements were discussed in detail with the client in workshops. Pilot tests and end-user training sessions were planned to optimally prepare all regions for the rollout.
Technologies: M365, Softworks
Project planning and execution
Requirements management
Documentation management
Planning and conducting demos or presentations for end users
Stakeholder management and change management
Regular exchanges and feedback loops to ensure quality

Feb 2020 - Jun 2020

5 months

Ludwigshafen, Germany

PMO

Pfalzwerke (Energy)

Workplace optimization for Pfalzwerke: The client from the energy sector aimed to centralize and modernize their workplace setup regarding hardware and access permissions for mail clients and servers across the organization. To support the project goal and ensure daily operations, much planning was done with project management. Coordination and communication with the specialist departments were crucial since both the client itself and subsidiaries and partners had to be considered in achieving the goals. Due to the COVID-19 pandemic, these processes had to be reorganized and required a structured communication plan.
Technologies: M365
Moderation and minute-taking of meetings
Planning and coordinating rollout dates with stakeholders
Implementation for the realignment
Overseeing day-to-day operations (providing services like network connections, energy provision, etc., and considering impacts from external factors)
Management and coordination of hardware
Analysis, processing, and clustering of historical data for migration procedures
Creation of access scenarios for mail and file migration considering the future system architecture
Proactive support of specialist departments during the migration process
Support to optimize contact methods and communication channels for more efficient collaboration

Aug 2019 - Dec 2021

2 years 5 months

Hamburg, Germany

Consultant, Strategic Transformation Unit

Aequitas Affinity

Business & IT alignment and IT strategy
Planning, controlling & executing international transformation projects (traditional/agile project management) and PMO activities for global organizations
Cross-departmental process design, process optimization, definition of roadmaps, and platform strategy
Support of change management measures
Qualification of implementation partners
Support of clients in tenders, including full handling of RFI and RFP
Asset development to identify the organizational maturity level for clients (digital business, change management, and CRM)
Creation of training materials for different target groups

Apr 2019 - Jun 2019

3 months

Berlin, Germany

Consultant

Bringmeister (FMCG/E-Com)

Optimization of Salesforce Marketing Cloud: The client needed a realignment of their CRM technology focusing on audience management for marketing purposes and an improvement of the newsletter templates. Multichannel and omnichannel approaches were followed to ensure a better user experience. The implementation took place in an agile environment (Scrum). Changes had to be made in an existing system. In the analysis phase, it became clear that a new setup of the solution was needed because the deficiencies in the existing system posed too great a risk.
Technologies: Salesforce Marketing Cloud (Journey & Content Builder), Jira
Technology consulting
Planning and controlling the project
Resource management for the team and milestone planning
On-site user training
Modeled business processes and derived customer journeys
Regular exchanges to ensure quality

Feb 2019 - Jul 2019

6 months

Hamburg, Germany

Solution Consultant

Netnomics

Managed projects, supported existing clients, and designed solutions using cloud technologies (Salesforce Core Cloud/Marketing Cloud)
Worked on conceptual tasks related to cloud strategies
Identified optimization opportunities and defined business and technical adjustments in the marketing context, e.g., data management, customer segmentation, customer journey, etc.
Planned and delivered requirements workshops and user training sessions
Developed and provided training materials
Prepared proposals
Managed and acquired clients/existing customers

Feb 2019 - Jun 2019

5 months

Basel, Switzerland

Project Manager/Technical Consultant

Coop (group in various sectors)

Process optimization for Salesforce Marketing Cloud: supported the client in adjusting their CRM software as part of a realignment. Planned and delivered on-site training abroad to coach stakeholders on the software. Designed case studies and discussed various scenarios with the client to ensure optimal knowledge transfer. This was done under a framework agreement.
Technologies: Salesforce Sales Cloud, Salesforce CPQ, Marketing Cloud (Journey & Content Builder)
Project management and planning
Establishing best practices
Creating training documentation
Planning and execution
Conducting on-site user training
Project oversight

Oct 2017 - Jan 2019

1 year 4 months

Frankfurt, Germany

Hybrid

Project Manager in a Hybrid Role

Lufthansa Group (Aviation)

Revenue Accounting: In a large-scale project, planned and implemented improvements to an IT landscape covering various applications, databases, and interfaces. Multiple parallel projects were carried out to realize these improvements. Tasks included solution design, regular exchanges with stakeholders, reporting for program management, full documentation, creating test scenarios, procuring test data (from various databases), and directing offshore development teams in India as well as in-house developers in Germany.
Technologies: Java (custom applications), databases (SQL), EMMA (CMS)
(Multi-)project management following classic project management principles
Business analysis/requirement management and process definition
Documentation from A to Z (scope definition, functional & technical specifications, effort estimations for implementations, tests, etc.)
C-level reporting
Creating test scenarios for functional and regression tests
Regular meetings with stakeholders and ongoing discussions with offshore developers
Supporting test management, e.g., to optimize processes and improve resource utilization
Quality assurance for documentation and optimizing content management

Oct 2017 - Jan 2019

1 year 4 months

Norderstedt, Germany

Hybrid

IT Consultant in Air Cargo

Lufthansa Industry Solutions

Supported the overhaul of a complex client IT landscape in a hybrid role as project manager/business analyst for the aviation and cargo sector
Managed multiple projects in a heterogeneous system landscape
Designed solutions based on current and target states and documented each component at both functional and technical levels
Carried out in a classic project management style
Performed requirement engineering, designed test scenarios, procured test data, and executed tests (regression tests, functionality tests, etc.) as part of test management
Supported other internal projects (optimizing content management and test management)
Acquired architectural knowledge of internal IT interfaces, applications, and databases within the landscape

Jun 2017 - Oct 2017

5 months

Munich, Germany

Developer

BMW (Automotive)

Project in an agile environment for an international service provider: integrated Salesforce Service Cloud with a Customer Interaction Tool (CIC) as part of the rollout to improve the service experience for BMW customers. Implemented features for users to receive cases more efficiently and handle customer issues faster. Performed problem analyses, prioritized and created requirements and work packages for the project. The project was executed in an agile environment using DevOps (Jira/Confluence).
Technologies: Salesforce Service Cloud (Apex, Lightning), Jira, CIC (for Salesforce)
Provided technical consulting and support at the client on Salesforce Service Cloud
Defined user stories
Established customer service processes
Prioritized requirements and work packages
Solution design (components like objects, interfaces, roles, and process automations)
Responsible for supporting and onboarding the development team on Salesforce expertise
Customizing and programming within Service Cloud
Sprint planning

May 2017 - Jul 2019

2 years 3 months

Hamburg, Germany

Business Analyst

Warner Brothers (Entertainment)

UAT for sales application: Supported end users in the Salesforce Sales Cloud CRM solution and ensured that business requirements were implemented correctly. Trained end users in using the Sales Cloud and established regular reporting for management. Used Jira as the main tool to manage tasks.
Technologies: Salesforce Service Cloud (Apex, Lightning), HP Quality Center
Managed bugs in the system
On-site end-user support
Testing and reporting
Created additional test scenarios to guarantee functionality

Nov 2016 - Mar 2017

5 months

Munich, Germany

Consultant/Subproject Lead

Munich Airport (Aviation)

Created an inventory application: The client needed a mobile app on the Salesforce platform (Sales Cloud) to take over inventory management long-term and simplify data handling. It was a custom app, not a standard solution. This required in-depth knowledge of the platform structure, interfaces, and object relationships. The client wanted to develop independently and build their own Salesforce skills, so regular communication, milestone tracking, and specialist support were needed to achieve the project goal.
Technologies: Salesforce Sales Cloud & Service Cloud (Apex, Lightning)
Project management following traditional methodology and execution
Project planning, including milestones and resource allocation to meet goals
Planning and conducting a requirements workshop
Coordination with different departments and aligning with their business processes
Created a complete software design for the client to provide optimal guidance and ensure successful implementation, plus additional training materials
Provided additional technical consulting and implementation
Demonstrated a prototype

Apr 2016 - Oct 2017

1 year 7 months

Frankfurt, Germany

CRM Department Consultant

Cognizant Technology Solutions

Provided technical and business consulting and implementation in Salesforce (configuration/programming) for Sales Cloud, Service Cloud, and custom applications
Conducted business analyses in the context of business processes
Created software designs (complete documentation for software development)
Supported and managed traditional and agile projects
Planned and led workshops at the client's site for both requirements analysis and training
Prepared and delivered demos for clients
Conducted acceptance tests with end users and created reports before the software went live

Nov 2014 - Apr 2015

6 months

Hamburg, Germany

IT Support

Mavencare GmbH (Insurance)

IT support in a startup: In the insurance area, we aimed to simplify customer communication handling and prioritization, and automate various processes to manage client documents more clearly and make daily work easier. This was done on the Sales Cloud platform.
Technologies: Salesforce Sales Cloud
Planning and implementing department requirements
Communicating with the client
Responsibility for overall results
Presenting outcomes