Yashar S.
System Integration | Project Management | ERP & CRM | Change Management | Communication
Experience
Mar 2025 - Present
6 monthsHamburg, Germany
Project Lead
Deutsche Bahn/Obermeyer Group (Transport & Construction)
- Infrastructure project for the PMO: Deutsche Bahn is building a new rail line as part of a five-year project and operates within a construct made up of various partner companies, creating an alliance. The PMO ensures that all activities are digitally mapped and traceable. MS SharePoint is used as the platform or central collaboration platform, offering a range of functionalities, managing a large number of users (2500+), and continuously adapted to project-specific requirements. This is ensured through project management and aims to cover the MS 365 SharePoint tenant's automations—especially user and permission concepts—effectively across the entire project duration, fulfilling its role as the digital hub for the entire project. Thus, a holistic IT organization within the project is aimed for, which should prove itself over the five-year project period.
- Technologies: MS SharePoint Online, MS Teams, MS Power Platform
- Project management
- Responsible for the entire development team and for delegating to service providers
- Requirements management and design of specifications
- Defining strategic alignment of Microsoft technologies
- QA & escalation management
- Third party management
- Resource qualification
- Change management
Sep 2024 - Present
1 yearHamburg, Germany
Solution Stack/Integration Manager
Liebherr (Industrial)
- 'entERPrise' project: As part of a major initiative, the existing system landscape used and operated by various Liebherr companies is overhauled using Enterprise Architecture Management. From concept to implementation, a solution stack consisting of cross-functional applications must be designed, where existing systems are evaluated and, based on cost-benefit, replaced, removed, or retained. At the same time, an integration layer must be created to provide a holistic view of the systems and their interfaces, making the landscape modular, flexible, and more robust. This foundation is later used for implementation and can be enhanced after the freeze if needed.
- Technologies: Infor, SAP, JIRA/Confluence, M365, LeanIX, Miro
- Designing the solution stack for the customer's environment
- Supporting the ERP team, project management, and quality assurance
- Applying EAM and documenting department-specific application structures
- Data management, security, and master data consolidation (product data, transaction data, etc.)
- Defining an integration layer and infrastructure for digital transformation, focusing on data integration and the data lake
- Collaborating with stakeholders across various departments and change management
- Evaluating cross-functional end-to-end processes, system analysis, and cutover planning
- Contract negotiation with vendor Infor and coordinating suppliers (Infor & SAP)
- Identifying current and future technologies in an industrial context (production planning, PLM, MES, etc.)
- Defining decision criteria and independently selecting technologies
- Preparing regular status reports and presentations
Sep 2024 - Jan 2025
5 monthsHamburg, Germany
Change Manager
Galileo Global Education (Education)
- Galileo Global Education oversees universities where IT works closely with them to deliver projects and optimizations. Here, the PMO was supported to establish a more prominent project management culture within the universities and, at the same time, improve communication between the university and IT as part of change management. Cultural development and change were also driven, developing a better understanding of how processes can be standardized and improved going forward.
- Technologies: JIRA, Confluence, M365
- Designing strategies and measures for change management
- Stakeholder management within the universities and clarifying communication content
- Defining a cross-organization communication structure and a CM framework
- Conducting workshops and interviews with stakeholders
- Ongoing actions for optimized process design in project management and on a technical level
- Defining milestones and identifying undiscovered pain points
Jul 2023 - Jul 2024
1 year 1 monthFrankfurt am Main, Germany
Delivery Manager
Viridium Group (Insurance)
- Environment management for a system landscape in the life insurance sector: In a cross-functional role within a complex system landscape, continuous improvements and digital transformations are carried out in the context of insurance business (modernizations, compliance issues, production defects, etc.). These projects are planned, coordinated, and, after formal approval, handed over to the customer environment by a third-party service provider. Multiple projects are monitored in parallel, and regular alignments with the board and other stakeholders are conducted to ensure high-quality software delivery. This includes project and program management, with constant attention to risks and quality.
- Technologies: JIRA, Confluence, M365
- Project management and close collaboration with program management and governance
- Monitoring deliveries for various IT projects (overseeing 15+ projects on average) as part of release management
- Process monitoring and ensuring the reflection of project content in the insurance environment
- Ensuring correct schedules and rollouts for projects and governance
- Planning, documenting, monitoring, and coordinating necessary project activities, including milestones and timelines
- Stakeholder management due to a high number of projects and change management
- Acting as the interface between business units and IT
- Identifying risks, issues, or bottlenecks in project progression and developing appropriate solutions
- Preparing regular status reports and presentations for department heads and the board
- Regular discussions on development components to ensure deliveries and quality standards (using JIRA/Confluence)
- Creating content for business units/projects and training materials
- Managing external software service providers and resources (e.g., msg)
Jun 2023 - Sep 2023
4 monthsHamburg, Germany
PMO/Process Consulting
Thüga (Energy)
- Project Phoenix: The client in the energy procurement sector is planning a realignment and digital transformation of the sales area and wants to establish new distribution channels and an omnichannel approach. To do this, general sales and marketing processes, requirements, roles, and user concepts are first captured, and a comprehensive current and target state is defined. Essential core requirements for the new software are then identified to narrow down potential solutions. Based on this, a tender is issued for implementing the new sales tool, with Salesforce emerging as a promising candidate. Afterwards, the software will be implemented, and employees will be trained accordingly.
- Technologies: M365, JIRA, BIC, Miro
- Project management/PMO activities
- Technology expert for CRM/Sales solutions (esp. SF Sales Cloud) & change management
- Planning and conducting workshops with various stakeholders from business units
- Defining processes for energy trading, network connections, maintenance, and customer relationships
- Mapping process landscapes considering business and technical requirements and identifying quick wins
- Defining users, roles, access rights, and other permission concepts
- Documenting requirement catalogs, market analyses, and selecting potential vendors
Apr 2023 - Dec 2023
9 monthsFrankfurt am Main, Germany
Consultant for Change Management/Stakeholder Management at DB Training
Deutsche Bahn (Transport)
- Adoption and Change Management: The Microsoft 365 platform is to be established and rolled out group-wide in the various DB companies and business units for over 200,000 users. Together with learning facilitators and coaches, strategic measures are defined to optimize the use of MS tools. The goal is to drive digitization within the organization more effectively and establish a digital workplace.
- Technologies: M365 (SharePoint, Planner, Power Platform, etc.)
- Development of strategic concepts and communication planning as well as coaching for M365
- Definition of user stories/epics in an agile environment
- Support of change management
- PMO activities in the form of meeting minutes, coordination with program management, and facilitation of meetings and workshops
- Function as the central hub for all key events within the project team
- Coordination and support for training sessions
- Continuous communication with various business units/stakeholders (20+ companies)
- Creation of deliverables such as management slides and templates, presentation/participation for important events, and provision of content for key events
Apr 2023 - Jul 2023
4 monthsSolingen, Germany
Project Manager
Zwilling J. A. Henckels (E-Commerce/FMCG)
- EU5: Consolidation of business processes from third-party service providers in the customer services area and migration to the client’s main platform, as well as user training for the new Salesforce Service Cloud system, which was rolled out internationally. All service processes were to be handled centrally through SF Service Cloud to position it as the leading system.
- Technologies: M365, SF Service Cloud, SF Commerce Cloud
- Project management & budget control
- Business analysis and process consulting
- Consolidation of service processes and data across all channels as part of digital transformation
- Ensuring end-to-end holistic processes within the platform for service and content management
- Planning and responsibility for requirements and technical implementations
- Coordination of architects and offshore teams
- Stakeholder management and change management
- Interface between business units and IT
- Third-party management (for global call centers)
- Design of training measures for users
Jan 2023 - Present
2 years 8 monthsHamburg, Germany
Managing Director / Consultant
Efficient Consulting
- Planning, steering, and implementation of international transformation projects based on classic and agile principles
- Expertise in cloud systems (focus on ERP & CRM technologies)
- Technological consulting and administration (platform strategy, system landscape optimization, and process optimization)
- Release management & rollout planning
- Requirements management
- IT strategy & enterprise architecture management
- Support for tender processes (RFI/RFP) and qualification of technologies and implementation partners
- Introduction and implementation of change management within organizations and project environments
- Resource and budget management
- Stakeholder management, third-party management, and C-level reporting
Jan 2023 - Jun 2023
6 monthsDüsseldorf, Germany
Project Manager
Johnson Controls (Building Management)
- Business operation transformation: As part of an international ERP transformation project, the client’s infrastructure was migrated to cloud platforms (Oracle Fusion Cloud & CRM Salesforce CPQ) at a global level (100,000+ users). Business processes were adjusted according to their locality and legal regulations. Related planning, implementation, and quality standard assurance were ensured. Oracle experts and other Salesforce consultants served as sparring partners.
- Technologies: Oracle Fusion Cloud, Salesforce (Sales Cloud/CPQ), M365
- Project leadership & ensuring governance and global data protection policies as well as security
- Project planning and responsibility for requirements, implementations, and pilots
- Coordination and leadership of offshore developers & architects
- Coordination of global waves and cut-over planning
- Documentation and rollout planning as well as process/system health checks
- Leading workshops with clients
- Ensuring harmonization between the Salesforce CPQ platform and Oracle Fusion Cloud (end-to-end processes, user permissions, interfaces, etc.) and a clean rollout
- Stakeholder management and change management
- SLA definition
- Third-party management with service providers and contract terms
- Interface between business units and IT (offshore)
- Reporting of project milestones to program management
Jul 2022 - Dec 2022
6 monthsJüchen, Germany
Product Owner
Polo Motorrad (E-Com)
- Management and optimization of e-commerce platforms: Supported the client in the operational and strategic context of Salesforce Marketing Cloud to ensure ongoing operations and further develop the system landscape. This included integrating a new ERP system and optimizing content management. Data flows between Marketing Cloud and Sales Cloud were also optimized. Collaboration with e-commerce, sales, and other stakeholders ensured a stable system landscape and identified optimization opportunities. Regular reports were also created for the board.
- Technologies: Salesforce Sales Cloud (Apex/SOQL), Salesforce Marketing Cloud (Journey Builder, Analytics), Google Analytics, Jira, Trello
- Agile project execution following Scrum
- Optimization of the Marketing Cloud in consideration of the Sales Cloud to harmonize various channels
- Definition of user stories and consulting in the context of CRM
- Management and administration of cloud platforms
- System implementations (e.g., imports/exports of large data sets, creation of automations and customer journeys within SF Marketing Cloud)
- Reporting performance data from Salesforce Marketing Cloud and Google Analytics for C-level management
- QA for CMS within the Salesforce platform
- Collaboration and coordination of third-party service providers to advance the system landscape
- Industry-specific consulting and support in content and document management
Feb 2022 - Jun 2022
5 monthsGermany
Change Management/CRM Technology Consultant
Software One (IT service provider/sales)
- Global Sales Initiative: Supported a client in their Global Sales operation, responsible for platform (M365) rollouts across over 57 countries. This involved building new infrastructures, defining new roles within the organization, and more. I specifically managed communications for these global rollouts, primarily assisting the PMO to positively influence the mindset of country leads and ensure the successful implementation of the new framework.
- Technologies: Microsoft SharePoint, M365, MS Dynamics
- Served as the central hub for all key Microsoft Dynamics implementations/releases to optimize the digital workplace (especially for sales structures)
- Stakeholder and change management on a global scale
- Facilitated large meetings (town halls, etc.)
- Regular communication with country leads, stakeholders, and technical teams
- Created deliverables like management slides, templates, and presentations/participation in town halls
- Provided content and communication materials on a central hub for the entire organization
- Supported change management by preparing necessary resources
- Advised on CRM-specific issues
Feb 2022 - May 2022
4 monthsGermany
Project Management/Consultant
Ebner Media Group (Media)
- Merging two organizations and their platforms: As part of merging two media organizations, both using Salesforce CRM in daily operations, these platforms had to be combined, clarifying business and technical requirements and analyzing/formulating the current and target states. All key elements like existing users/roles, objects, features, automations, etc. were recorded and a concept for a new platform was drafted. The Salesforce Core platforms and Salesforce Marketing Cloud were analyzed to lay the groundwork for a future production environment for the client. This led to a follow-up project.
- Technologies: Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce CPQ, Jira
- Managed the project following agile principles (Scrum)
- PMO tasks and requirements management (business analysis)
- Conducted requirements workshops with business units and external service providers to prepare future system and data integrations
- Coordinated with different departments and aligned with their business processes
- Created a complete inventory of the platforms including interfaces, objects, users/roles, automations, reporting, etc., and compared these landscapes
- Consolidated findings and derived potential strategic approaches (pros and cons)
- Provided additional technical consulting
Jan 2022 - Jun 2023
1 year 6 monthsHamburg, Germany
Project Manager
Cloudideas
- Project implementation and team leadership
- Consulting and solution design for cloud projects (Salesforce Core Cloud & Marketing Cloud)
- Acquiring new clients, managing existing clients, and providing internal marketing support
- Conceptual design and independent implementation
- Process consulting
- Communication planning and project responsibility regarding change management and stakeholder management
- Data analysis and reporting (analytics)
Apr 2021 - Dec 2021
9 monthsMeerbusch, Germany
Project Manager/Consultant
Collenda GmbH (Fin-Tech)
- Building on the previous project with the same client, the existing environment was further customized and rolled out to additional European countries: After positioning Salesforce as the leading system and integrating the DMS, existing technologies from the DACH region were also rolled out for BENE. The current system landscape in the Netherlands was analyzed and the as-is state defined to identify optimization potentials. Based on this, requirements, a potential target state, and solution proposals for process optimization and technologies were developed. Additionally, topics from the previous project were re-evaluated to optimize them for the current follow-up project and adjust them for rollouts in other countries.
- Technologies: Salesforce Sales Cloud, M365
- Process consulting
- Hybrid project management
- Identification of an implementation partner
- Solution design
- Requirements management
- Change management for international subsidiaries
- Third-party management and contract negotiation (for the d.velop document management provider and Salesforce implementation partners)
Apr 2021 - Dec 2021
9 monthsSteinfeld, Germany
Project Manager
Runden Group/WBG (Logistics)
- Supported the selection of a provider for a customer portal in the logistics sector: As part of realigning the customer platform, a customer portal was to be implemented to improve the efficiency of daily business processes. A project plan and roadmap were created, and provider profiles defined. After intensive workshops with the client, an RFI document with the necessary business and technical requirements was prepared to identify suitable providers. The providers' proposals were systematically evaluated to find a cost-effective and sustainable long-term solution for the client.
- Technologies: M365
- Project management and consulting for provider identification
- Conducted workshops for process design
- Requirements management and business analysis
- Leveraged industry knowledge
- Prepared a complete RFI document, including a questionnaire that aligned with the evaluation tool
- Interviewed and evaluated providers
- Managed the RFP process and defined the future roadmap for the chosen solution
Sep 2020 - Mar 2021
7 monthsMeerbusch, Germany
Project Manager/Consultant
Collenda GmbH (Fin-Tech)
- Realignment of an existing system landscape: Starting from the back office, core daily business processes were re-evaluated. This realignment was done across the company and involved other departments. First, the current state of all relevant processes was captured, and requirements workshops were held to create a roadmap for the new system landscape. After sufficient evaluation, it was decided to plan a rollout for the existing Salesforce CRM system to position it as the leading system. This required adjustments and the integration of new interfaces, for which additional service providers were involved. New designs and solution layouts were developed and integrated into the rollout phase to cover various use cases. Additionally, a document management system from d.velop was integrated with Salesforce to ensure more effective data management.
- Technologies: Salesforce Sales Cloud (Apex, Lightning), M365, d.velop (DMS)
- Project management
- Documentation of the system landscape, interfaces, and infrastructure with regard to SAP integration
- Rollout management
- Process consulting & technology consulting with regard to data integration
- Solution design/specification (for new objects, processes, users/roles, etc.) and implementation within Salesforce
- Requirements management and risk control
- Qualification and management of external implementation partners
- Coordination of training and creation of training materials
- Resource management and budget management
- Third-party management and contract negotiation (for the service provider d.velop in the DMS area and for the Salesforce implementation partners)
Jun 2020 - Mar 2021
10 monthsGermany
Subproject Lead
Tipico (Glücksspiel)
- Implementation of a human resource management software in Germany: In cooperation with a partner in the HR software area, an HR management software was introduced to digitize manual processes nationwide in shift scheduling and time tracking. The documentation, which served as the implementation basis, had to be adapted to the client, as they were the first in the German-speaking region. The requirements were discussed in detail with the client in workshops. Pilots and end-user training sessions were planned to prepare all regions optimally for the rollout.
- Technologies: M365, Softworks
- Project planning and execution
- Requirements management
- Documentation management
- Planning and conducting demos or presentations for end users
- Stakeholder management and change management
- Regular exchanges or feedback loops to ensure quality
Feb 2020 - Jun 2020
5 monthsLudwigshafen, Germany
PMO
Pfalzwerke (Energie)
- Workplace optimization for Pfalzwerke: The client from the energy sector aimed to centralize and modernize their workplace setup regarding hardware and access rights for email clients and servers across the entire organization. To support the project goal and ensure daily operations, many plans were made with the project management team. Particularly, coordination and communication efforts with the specialist departments were crucial, as the client, subsidiaries, and partners had to be considered in achieving the objective. Due to the COVID-19 pandemic, these processes had to be reorganized, requiring a structured communication plan.
- Technologies: M365
- Facilitating and recording meetings
- Planning and coordinating rollout dates with stakeholders
- Implementation of realignment
- Overseeing daily operations (providing services such as network connections, energy supplies, etc., and considering the impact of external factors)
- Managing and coordinating hardware
- Analyzing, processing, and clustering historical data for migration
- Creating access scenarios for email and file migration regarding future system architecture
- Proactive support for specialist departments during the migration process
- Supporting the optimization of contact methods and communication channels for more efficient collaboration
Aug 2019 - Dec 2021
2 years 5 monthsHamburg, Germany
Consultant, Strategic Transformation Unit
Aequitas Affinity
- Business & IT alignment and IT strategy
- Planning, managing & executing international transformation projects (traditional/agile project management) and PMO activities for global organizations
- Cross-departmental process design, process optimization, roadmap definition, and platform strategy
- Supporting change management initiatives
- Qualifying implementation partners
- Assisting clients with tenders, including full handling of RFIs and RFPs
- Developing assets to identify clients’ organizational maturity (digital business, change management, and CRM)
- Creating training materials for different target groups
Apr 2019 - Jun 2019
3 monthsBerlin, Germany
Consultant
Bringmeister (FMCG/E-Com)
- Optimization of the Salesforce Marketing Cloud: The client needed a realignment of their CRM technology with a focus on audience management for marketing purposes and an improvement of the newsletter templates. Multichannel and omnichannel approaches were pursued to ensure a better user experience. The implementation took place in an agile environment (Scrum). Changes had to be made to an existing system. During the analysis phase, it became clear that rebuilding the solution was necessary because the issues in the existing system posed too great a risk.
- Technologies: Salesforce Marketing Cloud (Journey & Content Builder), Jira
- Technology consulting
- Planning and managing the project
- Resource management for the team and milestone planning
- On-site user training conducted
- Mapped business processes and derived the customer journey
- Regular exchanges to ensure quality
Feb 2019 - Jul 2019
6 monthsHamburg, Germany
Solution Consultant
Netnomics
- Managing projects, supporting existing clients, and designing solutions around cloud technologies (Salesforce Core Cloud/Marketing Cloud)
- Conceptual work focused on cloud strategies
- Identifying optimization opportunities and creating functional or technological adjustments in marketing contexts, e.g., data storage, customer segmentation, customer journey, etc.
- Planning and running requirements workshops & user training
- Creating and providing training materials
- Preparing proposals
- Supporting and acquiring customers/existing clients
Feb 2019 - Jun 2019
5 monthsBasel, Switzerland
Project Manager/Technology Consultant
Coop (Group in various sectors)
- Process optimization for Salesforce Marketing Cloud: As part of a realignment of its CRM software, the client was supported in making adjustments. Trainings were also planned and delivered on site abroad to coach stakeholders on the software. Case studies were designed, and various scenarios were discussed with the client to ensure optimal knowledge transfer. This took place under a master agreement with the client.
- Technologies: Salesforce Sales Cloud, Salesforce CPQ, Marketing Cloud (Journey & Content Builder)
- Project control and planning
- Establishing best practices
- Preparing documentation for training
- Planning and execution
- Conducting on-site user training
- Steering the project
Oct 2017 - Jan 2019
1 year 4 monthsFrankfurt, Germany
HybridProject Manager in Hybrid Role
Lufthansa Group (Aviation)
- Revenue accounting: As part of a large project, improvements to an IT landscape were planned and implemented, covering various applications, databases, and interfaces. Several projects ran in parallel to make these improvements to the components. Tasks included solution design, regular exchanges with stakeholders, program management reporting, complete documentation, creating test scenarios, sourcing test data (from different databases), and directing offshore development teams in India and in-house developers in Germany.
- Technologies: Java (custom applications), databases (SQL), EMMA (CMS)
- (Multi-)project leadership following classic project management principles
- Business analysis/requirements management and process definition
- Documentation from A to Z (scope definition, functional & technical specifications, effort estimates for implementations, tests, etc.)
- Reporting to C-level
- Creating test scenarios for functional and regression tests
- Regular meetings with stakeholders and routine discussions with offshore developers
- Supporting test management, e.g., to optimize processes and improve resource use
- Quality assurance for documentation and optimizing content management
Oct 2017 - Jan 2019
1 year 4 monthsNorderstedt, Germany
HybridIT Consultant in Air Cargo
Lufthansa Industry Solutions
- Supporting the overhaul of a complex IT landscape for the client in a hybrid role as project manager/business analyst for aviation/cargo
- Multi-project management in a heterogeneous system landscape
- Designing solutions based on current and target states and documenting each component at the functional/technical level
- Work carried out following classic project management style
- Requirement engineering and designing test scenarios, sourcing test data, and running tests (regression, functionality tests, etc.) within test management
- Managing additional internal projects (optimizing content management & test management)
- Architectural knowledge of internal IT interfaces, applications, and databases in the landscape
Jun 2017 - Oct 2017
5 monthsMunich, Germany
Developer
BMW (Automotive)
- Project in an agile environment for an international service provider: As part of the rollout of Salesforce Service Cloud, the cloud was integrated with a customer interaction tool (CIC) to provide BMW customers with a better service experience. Features were implemented for users to receive case assignments more efficiently and address customer issues faster. Problem analyses were conducted, and based on these, requirements and work packages were prioritized and created. The project was carried out agilely using DevOps (Jira/Confluence).
- Technologies: Salesforce Service Cloud (Apex, Lightning), Jira, CIC (for Salesforce)
- Technical consulting and support for implementation at the client based on Salesforce Service Cloud
- Defining user stories
- Establishing customer service processes
- Prioritizing requirements and work packages
- Solution design (for components like objects, interfaces, roles, and process automations)
- Responsible for supporting and training the development team on Salesforce expertise
- Customizing and programming within the Service Cloud
- Sprint planning
May 2017 - Jul 2019
2 years 3 monthsHamburg, Germany
Business Analyst
Warner Brothers (Entertainment)
- UAT for a sales application: Supported end users as part of the Salesforce Sales Cloud CRM solution and made sure the business requirements were implemented correctly. Trained end users on the Sales Cloud and set up regular reporting to management. Used Jira mainly to manage tasks.
- Technologies: Salesforce Service Cloud (Apex, Lightning), HP Quality Center
- Managed bugs in the system
- Provided on-site end user support
- Conducted testing and reporting
- Created additional test scenarios to ensure functionality
Nov 2016 - Mar 2017
5 monthsMunich, Germany
Consultant/Subproject Lead
Munich Airport (Aviation)
- Development of an inventory application: The client needed a mobile app on the Salesforce platform (Sales Cloud) to take over long-term inventory management and simplify data handling. It was a custom application, not a standard product. This required specific knowledge of the platform structure, interfaces, and object relationships. The client wanted to develop independently and build their own Salesforce skills, so regular communication, milestone tracking, and technical support were necessary to reach the project goal.
- Technologies: Salesforce Sales Cloud & Service Cloud (Apex, Lightning)
- Project management following classic methodology and execution
- Project planning, including milestones and resource allocation to meet objectives
- Planning and leading a requirements workshop
- Coordinating with different departments and aligning with their business processes
- Creating a complete software design for the client to ensure effective instruction and a successful implementation, plus additional training materials
- Additional technical consulting and implementation
- Demonstrating a prototype
Apr 2016 - Oct 2017
1 year 7 monthsFrankfurt, Germany
Consultant in the CRM Department
Cognizant Technology Solutions
- Provided technical and functional consulting and implementation in Salesforce (configuration/programming) for Sales Cloud, Service Cloud, and custom applications
- Conducted business analysis in the context of business processes
- Created software designs (complete documentation for software development)
- Supported and managed both traditional and agile projects
- Planned and led client workshops for requirements analysis and training
- Prepared and delivered demos for clients
- Conducted user acceptance tests with end users and prepared reports before go-live
Nov 2014 - Apr 2015
6 monthsHamburg, Germany
IT Support
Mavencare GmbH (Insurance)
- Support for a start-up: In the insurance sector, we aimed to simplify customer communication and prioritization and automate processes to manage client documents more clearly and ease daily work. This was done on the Sales Cloud platform.
- Technologies: Salesforce Sales Cloud
- Planning and implementing business requirements
- Communicating with the client
- Responsible for the overall outcome
- Presenting the results
Summary
I am bringing over a decade of experience in system integration, project management, ERP and CRM implementation, and change management across diverse industries such as transport, manufacturing, insurance, education, and e-commerce. My work consistently focuses on creating digital hubs that streamline processes, optimize user experiences, and drive cohesive IT transformations.
I have built and led multi-disciplinary teams through complex transformations, ensuring clear communication, structured project setups, and effective stakeholder management. My approach is grounded in practical problem-solving and tailoring technology strategies to real-world challenges.
Languages
German
NativePersian
NativeEnglish
AdvancedSpanish
ElementaryEducation
Oct 2011 - Sep 2015
HAW Hamburg
Bachelor of Science, focus areas: information systems, software engineering, and business · Business Informatics · Hamburg, Germany
Aug 2007 - Jun 2010
Gymnasium Grootmoor
Abitur (German high school diploma) · Hamburg, Germany
Certifications & licenses
Administrator
Salesforce
Change Management
APMG International
ITIL Foundation
Maxpert
Interaction Center Certified Engineer
ICCE
Marketing Cloud Email Specialist
Salesforce
PRINCE2
Maxpert
Scrum Master
Agile Coach
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