José Côco - Business Analyst / Process Manager

Recommended expert

Braunschweig, Germany

Experience

Mar 2025 - Jul 2025

5 months

Business Analyst / Process Manager

ING Germany

Defining user stories for integration of TRACR PD-Check, CREFO report, Schufa inquiry and cross-selling checks into the decision system
Technical design and documentation of REST APIs for uploads (documents, financial data), GET and PATCH endpoints with filter logic for credit checks
BPMN-based modeling of subprocesses for automated decision making in the Lending Gateway
Coordination with DevOps, legal/compliance and underwriting teams regarding rejection reasons, data strategy and audit readiness
Supporting implementation by defining technical validation logic, creating test data and specifying test cases in Azure DevOps
Increasing automation rate in credit decision making through targeted integration of external credit data
Shortening time-to-yes by optimizing decision paths and early rejection of high-risk applications
Documented API-based decision architecture for audits and regulatory traceability.

Apr 2024 - Dec 2024

9 months

IT Architect, Process Manager

Daimler Truck AG

Conducting a structured analysis for process integration and optimization, including prioritizing interface requirements between SAP and other IT systems, focusing on personal data processing and logging requirements
Developing a secure IT architecture model for integrating CRM and SAP processes across teams
Reviewing existing ARIS models, transforming them into BPMN 2.0 and harmonizing with Signavio process libraries
Creating and maintaining end-to-end process models (BPMN) with SAP Signavio, including data-privacy-related processing steps
Deriving a GDPR reference model for sales-related processes and technically documenting deletion, change and access processes
Close coordination with data protection officers, retail, IT architecture and SAP teams
Ensuring GDPR compliance and audit readiness through model-based documentation
Harmonizing and adopting existing ARIS structures into the Signavio Suite
Building a transparent, audit-proof process landscape with clear responsibilities
Improved documentation quality and better process governance.

Oct 2023 - Feb 2024

5 months

Project Manager for Data Governance and Data Warehouse Strategy

Zalando

Leading design, implementation and migration to a new data warehouse system for the linehaul quality team
Using Snowflake and Data Vault 2.0 for data modeling and data organization
Defining and optimizing ETL processes based on the Data Engineering Foundations Certificate
Improving the business intelligence platform to increase decision quality in logistics
Ensuring data integrity through continuous quality checks and data matching
Planning and executing the migration of relevant data sets, including defining transformation rules and mapping specifications
Leading data-driven optimization initiatives to improve efficiency within the linehaul quality team
Using dbt and Airflow for modeling and orchestrating data pipelines
Managing an interdisciplinary team of data analysts, BI specialists and logistics experts
Improving data quality, transparency and decision-making in logistics
Scaling data-driven processes using technologies like Snowflake, Data Vault 2.0, dbt and Airflow
Proactive process optimization and clear stakeholder communication to foster team collaboration.

Aug 2023 - Nov 2023

4 months

Process Manager

chocotech

Gathering and documenting technical and functional requirements using object-oriented analysis methods (OOA)
Developing IoT integration concepts and technical specifications in interdisciplinary collaboration
Process modeling with BPMN and UML, including creating architecture models and functional specifications
Working closely with internal and external stakeholders to ensure compliance requirements
Defining acceptance criteria and test plans for quality assurance of functional specifications
Helping with communication and rollout of IoT solutions by creating communication materials
Optimized production processes and reduced costs through IoT integration
More precise control through real-time data analysis
Successful integration through clear requirements and stakeholder alignment.

Aug 2022 - May 2023

10 months

Project Manager for Quality Assurance and Defect Management

Volkswagen Financial Services

Leading an interdisciplinary team in carrying out test processes and quality assurance
Implementing agile methods (SCRUM, KANBAN) to optimize test processes and defect management workflows
Planning and managing all test phases from strategy to execution
Monitoring and managing defect management to minimize operational disruptions
Introducing automated testing methods to improve test efficiency and reduce manual efforts
Significantly faster test cycles through optimized processes and automation
Reducing defects and ensuring smooth integration of safety-critical applications
Effective team coordination between developers, testers and operations teams.

Mar 2022 - Jul 2022

5 months

Requirements Engineer

rise

Creation of use cases and user stories to clearly define software requirements
Definition of user and access rights for the web-based medical technology software of private health insurers
Technical specification for secure API integration between microservices and external systems
Leading review meetings to ensure quality standards and monitor development progress
Supporting test phases and contributing to the establishment of a release management process
Significant digitization of patient data and improvement of data management for health insurers

Sep 2021 - Jan 2022

5 months

Business Analyst

Analytik Jena

Conducting detailed as-is process analyses, identifying weaknesses, and modeling future-oriented to-be processes
Creating precise requirement documents in close collaboration with business units and IT teams
Visualizing manufacturing and quality processes with BPMN 2.0 and SAP Signavio Suite
Coordinating between production engineers, IT experts, and quality assurance teams
Defining and optimizing interfaces between MES/CAQ systems and other production systems
Optimized production processes and higher product quality
Real-time monitoring to increase adaptability in custom manufacturing

Jul 2020 - Feb 2022

1 year 8 months

Process Owner Change Management

CARIAD

Implementing SCRUM & SAFe to establish and improve agile change management processes
Planning and overseeing the rollout of new processes to meet business requirements
Defining process roles and KPIs, and integrating change management into company processes
Participating in audits and demonstrating process maturity to document compliance
Significant increase in efficiency and flexibility in software development processes
Introducing a traceability concept for an auditable and compliant approach to changes

Sep 2016 - Mar 2020

3 years 7 months

Release Manager

Volkswagen Financial Services

Planning and coordinating release schedules in collaboration with operational teams and central release management
Ensuring methodical and compliant implementation of changes in the system landscape
Applying ITIL-based practices for a structured approach to release management
Handling service requests and performing necessary changes for releases
High release quality and stability through proven methods, improving operational efficiency

Jan 2014 - Dec 2017

4 years

Business Analyst Lead Management and CRM Optimization

Volkswagen

Managing and continuously monitoring lead management processes in sales
Supporting and assuring quality of Salesforce implementations and test management
Creating reports and analyses for quality control and progress tracking
Implementing GDPR-compliant data protection measures and CRM compliance
Increasing efficiency in lead management processes, improving data quality, and enhancing legal compliance

Jan 2014 - Dec 2017

4 years

Release and Change Manager SAP CRM

Volkswagen AG

Planning and execution of software releases and coordination of change request implementations
Development of quality standards, creation of test specifications and management of test operations
Monitoring compliance measures and ensuring GDPR compliance
Managing identities and access rights (IAM) to prevent unauthorized access
High product quality and efficient release processes through effective communication and reviews of functional concepts.

Jan 2014 - Dec 2016

3 years

Project Manager Stabilization and Archiving SAP CRM

Volkswagen AG

Planning and implementation of all necessary steps to prepare the migration of the CRM system to SAP HANA
Documenting and analyzing existing CRM processes to optimize the system architecture
Developing and executing a comprehensive archiving concept to relieve the SAP CRM system
Analyzing and optimizing existing business processes in the SAP CRM system for compatibility with SAP HANA
Close coordination with IT teams, business units and external consultants
Establishing a solid foundation for migration to SAP HANA and noticeable performance improvements.

Jan 2013 - Dec 2014

2 years

Project Manager Optimization Information Management System

Volkswagen AG

Identifying and defining system requirements to support innovation processes
Overseeing change and configuration management to ensure system compliance
Drafting change requests and creating test specifications
Project planning, schedule and resource management
Creating QA documents (manuals, reports) and proactive risk management
Implementing security policies and managing access rights (IAM)
Boosting innovation through improved information management.

Jan 2013 - Dec 2013

1 year

Senior Project Manager Manufacturing Execution System

Johnson Controls

Conducting requirements analysis and managing changes for SAP MES implementation
Establishing strict quality and risk management to ensure MES performance
Developing project specifications, defining roles and planning budgets
Ensuring communication with stakeholders and organizing top-management meetings
Achieving significant efficiency gains in battery production and digitization of manufacturing processes.

Jan 2012 - Dec 2012

1 year

Agile Test Manager and System Architect

Volkswagen AG

Implementing agile practices according to SCRUM for adaptive and iterative system development
Designing and maintaining the project structure plan to clearly define goals and deliverables
Building and maintaining the product backlog, prioritizing requirements and aligning with stakeholders
Object-oriented analysis and design (OOA/OOD) with Enterprise Architect for system modeling
Creating clear user stories to define requirements from the user's perspective
Developing a web-based employee feedback system on a JavaEE platform with Oracle 11g.

Jan 2010 - Dec 2011

2 years

Senior Project Manager IT Compliance Systems

Volkswagen AG

Led project teams and managed schedule and budget for the top 100 IT compliance projects
Developed and implemented a ticket management system and a knowledge management platform
Coordinated with compliance department, corporate IT, and external service providers
Organized and carried out functional and load tests for system validation
Digitized compliance processes to improve traceability of regulatory requirements.

Jan 2009 - Dec 2010

2 years

Senior Consultant Business Intelligence

Volkswagen AG

Analyzed data and defined interfaces and ETL processes
Created reports and dashboards for KPI overview in application management support
Conducted user training for BI software
Modeled data and managed requirements using ERM
Used MicroStrategy 9 and SQL to improve KPI monitoring.

Jan 2008 - Dec 2009

2 years

Senior Project Manager Quality Management

Volkswagen Slovakia

Identified migration requirements and analyzed existing FIS modules
Planned and implemented a quality assurance strategy after system migration
Led migration of manufacturing information systems for improved production control
Performed risk analyses and developed test strategies and functional tests
Trained end users and provided support during the transition phase
Completed system migration on time with improved system stability and information flow.

Jan 2002 - Dec 2008

7 years

Supply Chain Process Management, IT Project Manager

Wood-Based Materials Industry

Developed and introduced a monitoring system for transport cost planning, analysis, and control
Built a system for order book management and planned the transfer of a picking warehouse
Designed a company-wide planning tool for rough-cut planning
Analyzed master and transaction data in SAP and defined solution approaches
Implemented SAP SD/MM to automate and optimize order-to-cash processes
Developed and implemented a customized global template for international rollout
Trained and coached internal teams and monitored project progress
Increased supply chain efficiency by 5%, reduced production costs by 10%, and boosted production capacity by 5%.

Skills

Requirement Analysis And Management: Strong Experience In Analyzing, Structuring And Prioritizing Requirements And Model-based Representation In Uml, Erm And Bpmn.
Change Management And Stakeholder Management: Developing And Maintaining Change Management Concepts Including Stakeholder Analysis And Effective Communication With Internal And External Teams.
Domain Modeling And Process Management: Creating Functional Specifications And Modeling With Tools Like Sap Signavio Suite And Innovator.
Agile Methodology Skills: Implementing Agile Approaches (Scrum, Safe) And Coaching Project Teams In Agile And Hybrid Project Management Methods.
Quality Assurance And Testing: Defining Acceptance Criteria, Creating Test Plans And Ensuring The Quality Of Functional Specifications.
It Architecture And Software Development: Expertise In Strategic Planning Of Complex It Landscapes And Hands-on Experience In Architecture Modeling With Togaf And Archimate.
Modeling And Analysis: Uml (2.x), Bpmn, Erm, Serm.
Project Management: Traditional And Agile (Scrum, Kanban, Safe).
Business Process Modeling: Epc (With Aris), Bpmn With Signavio And Camunda.
Model-driven Architecture (Mda): Using Modern Architecture Approaches And Modeling Tools.
Data Migration Concepts: Creating Specifications, Mappings And Transformation Rules.
Modeling Tools: Innovator, Sap Signavio Suite, Enterprise Architect.
Process Management And It Tools: Jira, Ars Remedy, Confluence.
Programming Languages And Databases: Java, Python, Sql, Pl/sql.
Cloud Technologies: Azure Devops, Aws, Kubernetes.

Languages

English

Advanced

Spanish

Advanced

Portuguese

Advanced

German

Elementary

Education

Technical University

Diploma in Industrial Engineering · Production and Systems Engineering · Germany

Certifications & licenses

Data Engineering Foundations Certificate

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ING Germany

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Daimler Truck AG

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chocotech

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Volkswagen Financial Services

Requirements Engineer

rise

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Analytik Jena

Process Owner Change Management

CARIAD

Release Manager

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Volkswagen AG

Project Manager Stabilization and Archiving SAP CRM

Volkswagen AG

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Senior Project Manager Manufacturing Execution System

Johnson Controls

Agile Test Manager and System Architect

Volkswagen AG

Senior Project Manager IT Compliance Systems

Volkswagen AG

Senior Consultant Business Intelligence

Volkswagen AG

Senior Project Manager Quality Management

Volkswagen Slovakia

Supply Chain Process Management, IT Project Manager

Wood-Based Materials Industry

Skills

Languages

Education

Technical University

Diploma in Industrial Engineering · Production and Systems Engineering · Germany

Certifications & licenses

Data Engineering Foundations Certificate

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