Intelligent Workflow Automation

• He designed and implemented end-to-end business processes and led cross-functional teams to improve customer satisfaction and reduce costs. He provided training and drove benefits realization by developing workflows.
• He automated and optimized processes using best-practice workflow models, strategic planning, and digital service operations, ensuring scalable solutions that streamline operations.
• He led workflow automation projects that fostered cross-team collaboration to efficiently handle customer service requests. He enhanced tracking, task management, and error reduction, resulting in smoother resolution and operational efficiency.
• He applied hands-on experience with automation tools covering software development, automation frameworks, workflow design, and program management. He utilized platforms like MS Power Automate, UiPath RPA, ServiceNow, and advanced technologies like process mining and AI.
• He used various automation platforms, from low-code/no-code solutions to highly configurable systems, to improve organizational workflows and align with strategic goals.
• He managed cross-department collaboration to standardize workflows, reduce errors, and enhance task management. He established governance frameworks to ensure the sustainability of automation solutions.
• Tools and methodologies: UiPath, MS Power Automate, Nintex, ServiceNow, Salesforce, Process Mining, Machine Learning, AI, BPMN, Power BI, Intelligent Document Processing.

• He managed complex Azure cloud transformation projects and led enablement teams with structured transformation plans, ensuring strict adherence to KPIs, SLAs, and OLAs. He drove continuous improvements using SAFe methods in a fast-paced environment, upholding high performance standards and governance practices.
• He integrated advanced automation platforms including UiPath, Blue Prism, and Nintex to significantly boost operational efficiency and governance. This practical integration streamlined workflows, automated routine tasks, and improved resource allocation, directly enhancing organizational efficiency.
• He facilitated cross-functional projects that improved product launches, customer satisfaction, and process simplification. He took a leadership role in developing complex, cross-department end-to-end processes, boosting operational efficiency and hitting key project milestones. He successfully managed and streamlined technical projects, ensuring seamless execution and high-impact results.
• Tools and methodologies: UiPath, Blue Prism, Nintex, Azure Cloud, ServiceNow, SAFe, ITSM, Agile, KPI/SLA/OLA frameworks, SIAM, enterprise architecture.

• Awarded the Japanese Innovation and Quality Award for implementing RPA and automation technologies in Honda’s business functions. As part of the Group CTO team, he worked closely with infrastructure, program and project management, and tech operations specialists to facilitate end-to-end processes from strategy capture to operations management.
• He led cross-functional teams of business analysts, architects, and developers (VBA, Java, .NET, RPA, SQL) locally and globally, ensuring alignment with the new IT data and operating models. He guided teams through the transition, enforced compliance with the new framework, and optimized business processes for improved performance.
• He designed automated processes and served as an Agile coach, defining the target state and ensuring smooth operation of automation. He collaborated with teams to evaluate and develop RPA tooling changes while maintaining data quality and business alignment.
• He built and managed strong stakeholder relationships within Honda’s global/local matrix organization. He provided tailored solutions for technical and non-technical audiences, including C-level executives, to enable seamless digital transformation. He clearly articulated complex solutions and engaged stakeholders at all levels to secure understanding and buy-in.
• He implemented agile methods successfully and guided teams to high-quality outcomes using Agile SDLC and Lean Six Sigma principles. He coached and led multiple SAFe projects, driving continuous improvement and quality in product delivery and transformations by multidisciplinary teams.
• He defined delivery needs and allocated resources to build high-performing teams, motivating and coaching staff to achieve exceptional results. He empowered teams to take ownership of their work and fostered an environment of enthusiasm and dedication.
• He enabled RPA/automation technology adoption by integrating them into Honda’s business support functions and operations. He drove digitalization and process improvement in a complex organization, ensuring all initiatives aligned with strategic goals and delivered tangible benefits.
• Tools and methodologies: UiPath, Blue Prism, Nintex, ServiceNow, RPA, Agile SDLC, Lean Six Sigma, Java, .NET, SQL, VBA, Power BI, QlikView, MES, BPMN.

Two key projects at Reckitt Benckiser:

GDPR Implementation (at headquarters):

• He increased GRC GDPR maturity by integrating an advanced, flexible GRC program focused on data protection accountability, lawful processing, and individual rights.
• He demonstrated compliance and accountability by introducing codes of conduct and policies as core elements of the data protection program to ensure company-wide adherence.
• He implemented GRC IT solutions aligned with EU GDPR and UK ICO regulations using agile methods to enable continuous delivery.
• He built digital development platforms based on accountability, individual rights, lawful processing, and data sensitivity. He created and maintained evidence of privacy-by-design measures, with a dedicated Data Protection Officer overseeing global large-scale processing requirements.
• He defined robust process controls across three defense lines: risk management, audit management, and business integrity review. He set up these controls to improve oversight and governance, integrating risk and audit management into operational processes.
• He provided expertise on SDLC models and agile principles, working in a continuous integration and delivery environment.
• He built and refined SDLC capabilities using coaching techniques to boost performance of scaled agile delivery teams. He guided teams in agile practices to enhance performance and meet privacy requirements.
• He developed comprehensive GRC frameworks supporting data breach scenarios and proactive threat management. He embedded these frameworks into the digital platform to prepare the company for effective privacy issue handling.
• Tools and methodologies: UiPath, Blue Prism, Nintex, ServiceNow, GRC, GDPR compliance, SDLC, ITSM tools, Agile, Celonis, Power BI, UML.

Clinical Trial Process Optimization (for Mead Johnson Pharma, a Reckitt Benckiser company):

• He streamlined clinical trial workflows via detailed process mapping and data flow analysis, defining global reviewer roles and responsibilities. This ensured smooth software development and aligned cross-functional teams on common goals.
• He revised requirements to balance cross-functional collaboration, focusing on defining and implementing key software features within the SDLC Jira framework. He optimized workflows based on Jira user stories, enabling seamless progression through all SDLC phases.
• He analyzed and documented reviewer requirements, ensuring coverage of sequence, dependencies, decision criteria, loop and error paths, and timing. He aligned these requirements between development teams and business stakeholders to meet technical and functional needs collaboratively.
• He defined optimized workflows that improved review processes and aligned software features and development goals with business objectives. He enabled ongoing cross-functional reviews between development teams and stakeholders, ensuring project alignment and full integration.
• Tools and methodologies: UiPath, Blue Prism, Nintex, SDLC Jira, user stories, process mining, data flow analysis, Sparx, QlikView, UML, BPMN.

• He developed mission-critical operations by creating prototype models and testing processes without an “as-is” reference. These efforts laid the foundation for plant commissioning, ensuring operational efficiency and production acceptance.
• He introduced centralized governance using SharePoint to manage process repositories, enable structured process analysis, and enhance management oversight. This approach streamlined critical manufacturing processes and ensured consistency and best practice compliance.
• He strengthened process awareness by standardizing process and product types for issue identification and solution scenario definition. This standardization not only streamlined operations but also provided a framework for quick issue resolution.
• He promoted operational efficiency through structured process analysis and central process repositories serving as a single source of truth for manufacturing processes. This initiative improved decision-making and overall operational efficiency.
• Tools and methodologies: UiPath, Blue Prism, Nintex, process management, SharePoint, ARIS, prototyping, BPMN.

• He implemented an end-to-end business process transformation program using McKinsey’s 5 lenses method to create a Lean Six Sigma process environment. This included improvement projects worldwide, fostering a culture of process quality and continuous improvement.
• He led and trained cross-functional teams in redesign, guiding them to excellent processes and skills. He collaborated with stakeholders from production to global leadership, coaching and influencing decisions to ensure successful process improvement adoption.
• He developed an architectural process transformation program in a 5-phase maturity framework across 42 weeks with 12–16-week implementation waves. He addressed shadow-business issues and aligned scope and communications with the company’s strategy while integrating regulatory and compliance considerations for different markets.
• He drove continuous improvement initiatives to optimize processes and build capabilities using Lean Six Sigma principles. He streamlined operations and delivered tangible results, boosting operational efficiency and quality standards.
• Tools and methodologies: UiPath, Blue Prism, Nintex, Lean Six Sigma, BPMN, SAP MM, MES, Power BI, QlikView, enterprise architecture.