Jens Hagemeyer-lee
Test Manager in the Field of Safety-Critical Infrastructure
Experience
Test Manager in the Field of Safety-Critical Infrastructure
Telecommunications Company
Requirements analysis and management (functional and non-functional)
Test design and planning (scope, test phases, effort, schedule, resources, organization, etc.)
Coordination of approach with clients and service providers
Management and participation in creating test cases for system, integration, and end-to-end tests
Guidance and support of test execution
Defect management and planning of bug fixes with external providers
Preparation and moderation of workshops
Regular reporting and creation of automated test reports
Further development of agile testing methodology and configuration of supporting tools
Conceptual support for developing a quality label to rate the product and service quality of internal and external providers
Methods and standards: Requirements Engineering based on ISO/IEC 25010, Scrum, SAFe
Tools used: ITSM tool BMC Remedy, Atlassian Confluence, Atlassian Jira (including plugins Xray, Structure), Microsoft Office (incl. Visio), Obsidian, document management system doxis, GitLab
Manager Cloud Migration of a Specialized Application
International Corporate Law Firm
Took over initial project setup including contract clarification, approach & organization definition, product definition, milestone planning, budgeting, skill planning & staffing
End-to-end project, product, and process management from specification through development to testing in close coordination with business stakeholders
Definition of test, training, and production environments and a model for test and deployment processes
Aligned functional architecture and interfaces with surrounding systems; replaced Kafka by designing and testing migration from Microsoft SQL Server to Microsoft Azure Database for MySQL
Detailed capture of non-functional requirements to define acceptance criteria
Definition and monitoring of functional test scenarios and test cases
Definition of DevOps processes including versioning, deployment, maintenance, logging, monitoring, alerting
Support of migration and cut-over to production plus early life support
Methods and standards: Business process analysis, Microsoft Cloud Adoption Framework (CAF), Infrastructure as Code, Azure Landing Zone, Requirements Engineering based on ISO/IEC 25010, Scrum, behavior-driven testing
Technology stack: Microsoft Azure Cloud, Microsoft Azure DevOps, Azure Kubernetes Service, Argo CD, Microsoft Database for MySQL Flexible Server, Azure Data Factory, Microsoft Power BI, Azure Front Door, Azure Firewall, ExpressRoute, Azure Active Directory, Azure Key Vault, Terraform, GitLab, iManage, HighQ, DocuSign
Tools used: Atlassian Confluence, Atlassian Jira, Xray, Microsoft Office (incl. Visio), XMind
Technical Product Owner (Scrum) and Business Analyst
Global Logistics Service Provider
Advised on organizational structure and supported setup of the project “Delivery Production Control”/“Efficient Workforce Planning” for about 4,000 users
Designed and agreed on project approach; planned Scrum events and coached team members on agile methodology (per Scrum Guide 2020)
Designed, aligned, and configured Jira workflows for stories, sub-tasks, and bugs
Built the Confluence space for project documentation
Contributed to configuration management and planning of software process deliverables
Revised and extended test concept; created business load model and designed load tests
Created authorization concept for authentication and authorization; selected an IAM system
Developed the security concept
Collected and analyzed non-functional requirements and designed corresponding test scenarios
Compiled personas, process models, and business data models; defined scope and aligned overall architecture including interfaces
Designed user flows and UX mock-ups; co-created the UI style guide
Formulated business user stories with acceptance criteria, prioritized, refined, planned in detail, and supported effort estimation
Synthesized test accounts and test data for load tests (~180,000 records)
Conducted acceptance tests, created deviation reports, and managed defects
Introduced into operational use and established hypercare for operational stabilization including monitoring and alerting
Technology stack: Java, JavaScript, Spring Boot, Angular Material UI, Microsoft Azure Cloud, Docker, Kubernetes, Node.js, Angular, WebStorm IDE, Eclipse, Git, Maven, Jenkins, Keycloak, JUnit, Jasmine, Karate Framework, WireMock, Liquibase, SonarQube, Fortify, Dynatrace
Methods and standards: Business process analysis, Requirements Engineering, Domain-Driven Design, Scrum, behavior-driven testing, JSON, Swagger/OpenAPI, YAML, UML, BPMN
Tools used: Atlassian Confluence 7.4, Scroll Versions, Gliffy, Atlassian Jira 8.13, Atlassian Advanced Roadmaps, Adaptavist ScriptRunner for Jira, Xray, Adobe XD, Microsoft Office (incl. Visio), Micro Focus ALM (formerly Mercury Octane)
Configuration Manager
Global Logistics Service Provider
Developed a storage structure for documenting project results
Coordinated and set up version management for IT project documentation in Confluence (Scroll Versions)
Planned deliverables for the next software release and created a test plan along the phase gates
Tools: Atlassian Confluence, Scroll Versions, Atlassian Jira, Microsoft Office
IT and Business Strategy Consultant, Scrum Product Owner
Legal Tech Start-Up
Advised a legal tech start-up on developing a SaaS platform; coached founders and built and maintained the product backlog
Conducted strategic industry analysis and developed elevator pitch and investment presentation
Performed process analysis and design as well as requirements analysis
Developed personas and scenarios
Created new and reviewed existing epics and user stories
Defined non-functional requirements
Designed user experience for user stories
Developed pricing model for services
Methods: Business planning, process analysis & design, requirements analysis (epics, user stories), data modeling, persona modeling, scenario analysis, UX design, Scrum
Tools: Notion, Slack, Google Docs, Google Drive, Balsamiq, Sketch/Lunacy, Microsoft Office
Scrum Technical Product Owner and Business Product Owner
International Corporate Law Firm
- Supported business product owners in root cause analysis and turnaround; successfully stabilized legacy system and introduced new system for about 3,000 users including migration of all case data, documents, and users
- Organized and managed workflows of internal IT team using Kanban to improve responsiveness for maintenance on the legacy system
- Improved existing release, test, defect management, deployment, and support processes and tools
- Milestone, time, and resource planning plus risk analysis and management
- Refined product backlog and user stories in Atlassian Jira; served as interface between business and development
- Managed test automation, execution, and test reports; designed test automation and performance tests
- Provider management, reviewed service, license, and support contracts, and supported supplier audits and internal security audits (e.g., penetration tests)
- Created product and process documentation in Atlassian Confluence including review and approval of system specification
- Defined and implemented deployment and support processes and improvements to DevSecOps processes
- Conceptualized and implemented automated service of court filings: requirements analysis, target process and IT concept, feasibility study and proof of concept, guided development in C# and executed acceptance tests
Scrum Product Owner Support and Business Analyst
Global Logistics Service Provider
Defined product vision for three projects to improve shipment notification, delivery process, and live tracking
Requirements management and process modeling
Refined product backlog and user stories in Atlassian Jira
Developed and documented requirements and solution design in Atlassian Confluence
Reviewed and improved delivery planning algorithms
Designed graphical user interface for a business intelligence tool
Conducted sprint reviews for result acceptance and organized sprint retrospectives
Test automation as well as test and defect management
Prepared and supported production rollout; supported hypercare phase
Methods: Agile project management, Scrum of Scrums, Kanban, business analysis, requirements management, continuous integration (CI), continuous delivery (CD), DevOps, test automation
Tools: Atlassian Jira, Atlassian Confluence, Microsoft Office, Microsoft Visio, HP Quality Center, Gherkin & Cucumber, Git, Jenkins, Maven, Nexus, Ansible
Technologies: Microsoft Azure Cloud, Microsoft SQL Server, IBM WebSphere MQ, ActiveMQ, Spring, Docker, Splunk, Microsoft Active Directory, LDAP, IAM, JSON, JSON Schema, REST
Scrum Product Owner and Business Analyst for Customs Preparation in Logistics
Global Logistics Service Provider
Developed project vision and scope with business department and stakeholders
Created product roadmap and release phases according to postal and freight forwarding procedures
Analyzed functional requirements, built epic story map and IT architecture, and designed processes
Built and maintained product backlog (Jira) with user stories, prioritization/sprint planning
Created presentation and tender documents, collected and evaluated offers for vendor selection
Prioritized and explained sprint backlog items for Scrum team and support
Acted as Scrum team’s point of contact for all domain issues and accepted increments
Prepared test automation via Cucumber test case specification
Conducted sprint retrospectives to improve collaboration
Methods: Agile development, agile demand management, Scrum, supply chain management, BDD, KOMPASS, XML, XSD, WSDL, JSON, REST, SOAP, CI/CD, DevOps Chain, test automation, UI design
Tools: Cucumber/Gherkin, Git, Jenkins, Microsoft Visio, Altova XMLSpy, Microsoft SharePoint, CollabNet TeamForge, Atlassian Jira, Atlassian Confluence, Microsoft Office, Pencil UI
Program Management and Business Analysis for an International IT Program
Global Logistics Service Provider
Program management of an international IT program to expand the partner network for standardized logistics products
Provided domain oversight for components such as track & trace, business intelligence solution, cross-border transaction management, intercompany billing, and platform handling 350 million shipments per year
Conducted functional analysis and created change requests for track & trace (UPU EMSEVT), cash on delivery (SEPA ISO20022), and dangerous goods transport (ADR 2017)
Managed data governance and data dictionary for transaction data
Oversaw functional quality and configuration management
Planned and produced program documentation (project manual, project plan, glossary, test plan, requirements and configuration management concepts, quality assurance concept, risk management concept, BDSG procedure notification)
Reported project status, results, and risks in English
Methods: Requirements management, Scrum, quality management, configuration management, V-Model, KOMPASS, XML, XSD, WSDL, UML use case, value chain analysis
Tools: Microsoft Visio, Altova XMLSpy, Microsoft SharePoint, Atlassian Jira, Microsoft Office, PlantUML
Test Manager Financial Data Warehouse
Universal Bank
Planned and coordinated test activities for international accounting, risk management, and regulatory reporting (approx. 4,000 data feeds from about 400 source systems)
Developed and extended test strategy for feed replacement testing and regression testing
Analyzed test requirements and defined test scope based on requirements in HP ALM and Atlassian Jira
Created test cases and monitored execution with HP ALM Test Lab
Managed and monitored test operations from data load through integration to model calculation and report creation
Coordinated with partners and external providers in the UK, USA, Russia, Bulgaria, Ukraine, Philippines, and India
Created and reviewed business test cases; defined expected results
Performed functional and technical defect analysis and resolution
Queried data warehouse data using SQL
Advised on development of new test tools and continuously improved test and reporting instrumentation
Processes and tools: HP ALM, MS Visio, MS SharePoint, Atlassian Confluence & Jira, MS Project, Think-Cell, Oracle 11g/Exabyte, Hadoop, ArtosPC, MicroStrategy, BMC Remedy, Lotus Notes
Lead Business Analyst/Requirements Analyst for B2G and G2G Financial Data Exchange
IT Service Provider of Federal Tax Administration
Led team for US tax reporting (FATCA) and coordinated with IRS as well as OECD CRS and TRACE
Overall domain responsibility, coordination of team activities, subproject planning, and reporting to program management
Analyzed regulatory requirements, created requirements specification and functional specification plus screen designs for multiple releases
Moderated workshops with business stakeholders and end users
Created and reviewed business test cases and defined expected results
Independently produced requirements documentation and aligned with testing and development
Processes and tools: IBM Rational DOORS, MS Visio, XMLSpy, IBM Rational Synergy, IBM Rational Change, HP ALM, Pencil, MS SharePoint, MS Project, MS Office
Product Owner/Business Analyst for Collaborative Platform
Software House
Conducted market study and gap analysis to evolve an agile project management platform
Defined business concept, reviewed, and iteratively improved product strategy
Created and managed product backlog (Scrum-based)
Contributed to IT architecture creation (use case, component, and class diagrams)
Methods and systems: UML 2.4, BPMN 2.0, Atlassian Jira, Atlassian Confluence
IT Director, Organizational Consultant, Business Analyst
Bio-Fish Producer
Planned and led financing and equity negotiations
Analyzed and designed organizational structure for parent and subsidiaries; change management
Project management and business analysis for ERP system implementation (Microsoft Dynamics NAV 2013 with FoodVision)
Defined requirements, selected standard software and vendors for sales & CRM, accounting, inventory management, production planning & control
Budgeting, project management, and oversight of external providers
Business concept design, customization oversight, quality and risk management
System landscape: Microsoft Dynamics NAV 2013, Redmine, Microsoft SQL Server, Microsoft Windows Server; MS Access lab system; WebsiteBaker CMS
Business Development Manager MedTech
Startup
Defined business model and created business plan for development and marketing of a medical laser device
Successfully presented concept to investor panel
Led cooperation contract negotiations
Detailed implementation planning (milestones, work packages, resources)
Methods and systems: PRINCE2, OpenWorkbench/CA Clarity PPM, business planning
Project Manager and Business Analyst for Delta Correction
Transaction Bank
Overall project management per PRINCE2 for correction of material errors in corporate tax withholding in securities settlement
Defined and aligned project scope with clients; coordinated phases scope, business design, test preparation, test execution, and production launch
Managed IT provider and parallel execution of client-specific change requests
Financial planning & reporting, led regular meetings, and presentations to clients and management
Introduced project control instruments (e.g., Jira)
System landscape: ee², Tributum, Atlassian Jira, Bugzilla, Mantis
Test Manager End-to-End Test Planning and Coordination
Transaction Bank
Maintained and enhanced a complex software landscape for securities trading and tax valuation
Planned end-to-end tests, automated tests, and coordinated test teams
Test scope: securities trades, non-trades, income, corporate actions, customer master data
System landscape: ee², Tributum, Oracle 10g, IBM WebSphere MQ, IBM Tivoli Workload Scheduler, Bugzilla
IT Project Management and Business Analysis for European Services Directive
Ministry of Economics and Science of a Federal State
Project organization, planning, and control including risk management for implementing the European Services Directive
Business process design and alignment based on legal requirements (EU-DSD, SigG, VwZG, VfVwG, DSG)
Organized and conducted regular meetings, reporting, and controlling; applied agile techniques per Scrum
System components: OpenText DOMEA, Govello/Governikus VPS, smart card readers, Adobe Acrobat Pro, MS SharePoint, Z-Finder CMS
Test Manager for Introduction of Withholding Tax
Transaction Bank
Test concept design and coordination for legal introduction of withholding tax in securities settlement
Managed test teams (approx. 50 people) and coordinated with external software vendors
Designed and iteratively reviewed several tens of thousands of test cases
System landscape: ee², Tributum, Oracle 10g, IBM WebSphere MQ, IBM Tivoli Workload Scheduler, Bugzilla
Economic Analyst
Samsung Economic Research Institute
- Developed recommendations for the free trade agreement between Korea and the EU
- Wrote an article on the impact of the US credit crisis on the European economy
- Analyzed macroeconomic trade data between Europe and Korea
- Evaluated international intellectual property protection
- Analyzed implementation of the EU economic strategy (“Lisbon Strategy”) in Germany (“Agenda 2010”)
Language and Management Course
Executive Training Programme
- Language and management training funded by the European Commission to prepare for business development in Korea
- Course locations: Seoul (South Korea), Paris (France), London (UK), Milan (Italy)
Intensive Courses to Prepare for Stay in South Korea
Executive Training Programme
- Focus areas: Korean language, Southeast Asian history, politics, culture, and society
- Content: history and economic development of Korea, Japan, and China; regional specifics in corporate management, legal systems, HR management, marketing and sales; intercultural management
Business Analyst
Large Bank
- Designed interfaces for CALYPSO standard software for money market back-office processing in conjunction with Reuters KONDOR+ and MUREX MXG 2000
- Designed integration with the central euro and foreign currency booking system
- Modeled processes in ARIS and supported test phase
Test Manager
Large Bank
Planned and coordinated test activities for annual certification of capital gains and investment income (§ 24c EstG)
Created a quality manual and test cases
Managed tests, reporting, and coordination with development and operations
Tool: Mercury TestDirector
Strategic and Operational Advisor for International Sales
Software and Consulting Firm
- Advised and supported the internationalization of e-learning sales
- Country selection based on strategic, economic, demographic, and political criteria
- Identified and qualified potential channel partners and conducted contract negotiations
- Trained partners on learning management concepts, processes, and system usage
Business Analyst Outsourcing Securities Processing and Payments
Large Bank
- Planned and executed outsourcing under § 25a II KWG (IT & operations)
- Produced feasibility studies and business cases
- Project planning, migration preparation, and implementation support
- Developed a project-specific approach including quality management based on ARIS
Moderator and Coach
Economic Development Initiative
- Prepared and led a workshop to improve collaboration among clients, project participants, and external providers
- Developed recommendations and coached on implementation
Project Manager and Requirements Engineer .NET to XML Interface
Software and Consulting Firm
- Managed and conceptually designed a .NET/C# interface to a XML database on Unix
- Created functional specification and UML models
- Aligned requirements with external partner
- Ensured quality and produced documentation and white papers
Quality Manager
IT Development Division of a Logistics Provider
- Introduced and enhanced a QM system based on V-Model 97 in approx. 10 software projects
- Planned, directed, and controlled quality assurance measures
- Created and approved quality plans, high-level designs, and functional specifications
- Coached project managers and moderated meetings
- Established continuous improvement processes
Project Management and Business Concept for XML Test and Migration Tool
Software House
- Conceptualized and led development of a tool for quality assurance of XML data structures based on configurable rules
- Conducted requirements analysis, specification, and oversaw implementation and test phase
- Followed iterative/agile approach from specification to implementation
Project Manager and Business Analyst for Administrative Software
Social Services Organization
- Reorganized and ran selection process for new IT systems (master data, HR, finance, controlling, patient management)
- Conducted market analysis, system selection via scoring method, test and trial operation
- Moderated workshops
Quality Manager, Change Manager, and Coach
Systems Integrator of a Logistics Company
- Introduced a systematic approach model for software project management and product quality
- Coached internal project managers on process and vendor management
- Established a change request process and set up a user hotline
Project Manager and Business Analyst
Financial Services Provider
- Developed an anti-fraud and controlling system (compliance with WpHG/KWG) and managed maintenance of legacy systems
- Planned and executed quality assurance measures
Interim Manager/Division Head and Business Analyst
Logistics and Financial Services Provider
- Established and acted as interim head of sales database and data warehouse department
- Selected and coached a new department head
- Designed multichannel architecture for CRM front-end systems and data warehouse
- Designed business processes, application architecture, data structures, and interfaces for e-branch (Java/web-shop standard components)
- Managed external implementation partners
- Responsible for testing, acceptance, and rollout planning
Management Consultant
Independent Management Consultant
Requirements Analyst and Project Manager CRM System
Software and Consulting Firm
- Defined objectives, designed business processes, and planned functional-technical software architecture for a CRM system (over 2,500 users)
- Coached project manager, later sole project manager
- Managed external implementation partner
- Led test management, acceptance, and rollout planning
- Handled requirements management across multiple versions (Rapid Application Development)
- Integrated the order management system of a large mobile operator
Executive Assistant
IDS Scheer AG
Research Associate
Institute of Information Systems at Saarland University
Marketing Assistant
Robert Bosch España S.A.
- Supported a decentralized marketing project for sales promotion/promotion; implemented a fax-based dealer information system
Intern in Business Informatics
Blaupunkt France S.A.
- Reengineered a custom development for financial reporting/planning on AS/400 in Business BASIC; produced structured documentation of current and target states; performed error analysis and resolution
Studied Business Administration (Diplom-Kaufmann)
Saarland University
Project Manager Information System
Publishing House, Altenahr
- Designed and implemented a database-driven editorial information system under ZIM (RDBMS)
- Migrated data from Nixdorf 8850 to MS-DOS/Novell network
Business Analyst and Programmer
Freight Forwarder, Boston
- Designed and implemented a direct marketing application with dBASE and relational database
Requirements Analysis and Implementation
Industrial Company (Aerospace), Hildesheim
- Designed and programmed an application for machine scheduling optimization under dBASE III+ and Clipper
Summary
- Implementation-oriented consultant with international experience who helps clients safely bring IT projects to success.
- Experienced in roles as project manager, Scrum Master & Product Owner, application architect, quality manager, coach, and management’s right hand.
- Team player who works customer-oriented and structured, approaches tasks analytically and solution-focused, delivering innovative solutions.
- Advanced security clearance (SÜ2) regarding classified information protection and preventive personnel sabotage protection
Languages
Education
Saarland University
Diplom-Kaufmann · Business Administration · Saarbrücken, Germany
Certifications & licenses
Advanced Security Clearance (SÜ2)
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