Jens Hagemeyer-lee

Test Manager in Safety-Critical Infrastructure

Cologne, Germany

Experience

Dec 2023 - Jan 2025
1 year 2 months

Test Manager in Safety-Critical Infrastructure

Telekommunikationsunternehmen

  • Requirements analysis and management (functional and non-functional)

  • Test concept and planning (scope, test phases, effort, schedule, resources, organization, etc.)

  • Coordination of approach with clients and service providers

  • Management and participation in creation of test cases for system, integration, and end-to-end tests

  • Direction and support of test execution

  • Defect management and planning of bug fixes with external service providers

  • Preparation and moderation of workshops

  • Regular reporting and creation of automated test reports

  • Further development of agile testing methodology and configuration of supporting tools

  • Conceptual support for developing a quality seal to rate product and service quality of internal and external providers

  • Methods and standards: Requirements Engineering based on ISO/IEC 25010, Scrum, SAFe

  • Tools used: BMC Remedy ITSM, Atlassian Confluence, Atlassian Jira (with Xray, Structure), Microsoft Office (incl. Visio), Obsidian, Doxis document management, GitLab

Apr 2022 - Jul 2023
1 year 4 months

Cloud Migration Manager for a Specialized Application

Internationale Wirtschaftskanzlei

  • Took over initial project setup including project definition, approach & organization, product definition, milestone planning, budgeting, skill planning & staffing

  • End-to-end project, product, and process management from specification through development to testing in close alignment with business stakeholders

  • Defined test, training, and production environments and a model for test and deployment

  • Coordinated functional architecture and interfaces to subsystems; replaced Kafka by designing and testing migration from Microsoft SQL Server to Azure Database for MySQL

  • Detailed gathering of non-functional requirements to set acceptance criteria

  • Defined and monitored functional test scenarios and test cases

  • Established DevOps processes including versioning, deployment, maintenance, logging, monitoring, alerting

  • Supported migration and cut-over to production plus early life support

  • Methods and standards: Business process analysis, Microsoft Cloud Adoption Framework (CAF), Infrastructure as Code, Azure Landing Zone, Requirements Engineering per ISO/IEC 25010, Scrum, Behavior-driven Testing

  • Technology stack: Microsoft Azure, Azure DevOps, AKS, Argo CD, Azure Database for MySQL Flexible Server, Azure Data Factory, Power BI, Azure Front Door, Azure Firewall, ExpressRoute, Azure AD, Azure Key Vault, Terraform, GitLab, iManage, HighQ, DocuSign

  • Tools used: Atlassian Confluence, Atlassian Jira, Xray, Microsoft Office (incl. Visio), XMind

Oct 2020 - Mar 2022
1 year 6 months

Technical Product Owner (Scrum) and Business Analyst

Globaler Logistikdienstleister

  • Advised on organization structure and supported setup of “Delivery Production Control”/“Efficient Personnel Planning” project for ~4,000 users

  • Designed and aligned project approach; planned Scrum events and coached team on agile methods (Scrum Guide 2020)

  • Designed, aligned, and configured Jira workflows for stories, sub-tasks, and bugs

  • Built Confluence space for project documentation

  • Shaped configuration management and planned software deliverables

  • Revised and extended test concept; created business load model and designed load tests

  • Created authorization concept for authentication and authorization; selected an IAM system

  • Developed security concept

  • Collected and analyzed non-functional requirements and designed corresponding test scenarios

  • Compiled personas, process models, and data models; defined scope and aligned overall architecture including interfaces

  • Designed user flows and UX mock-ups; contributed to UI style guide

  • Wrote user stories with acceptance criteria, prioritized, refined, detailed planning, and estimated with team

  • Generated test accounts and data for load tests (~180,000 records)

  • Conducted acceptance tests, wrote deviation reports, and managed defects

  • Introduced operational handover and established hypercare for production stability including monitoring and alerting

  • Technology stack: Java, JavaScript, Spring Boot, Angular Material, Azure, Docker, Kubernetes, Node.js, Angular, WebStorm, Eclipse, Git, Maven, Jenkins, Keycloak, JUnit, Jasmine, Karate, WireMock, LiquiBase, SonarQube, Fortify, Dynatrace

  • Methods and standards: Business process analysis, Requirements Engineering, Domain-Driven Design, Scrum, Behavior-driven Testing, JSON, Swagger/OpenAPI, YAML, UML, BPMN

  • Tools used: Confluence 7.4, Scroll Versions, Gliffy, Jira 8.13, Advanced Roadmaps, ScriptRunner, Xray, Adobe XD, Microsoft Office (incl. Visio), Mercury Octane

Aug 2020 - Sep 2020
2 months

Configuration Manager

Globaler Logistikdienstleister

  • Developed folder structure for project documentation

  • Coordinated and set up version management for IT project docs in Confluence (Scroll Versions)

  • Planned next software release deliverables and created an inspection plan along phase gates

  • Tools: Confluence, Scroll Versions, Jira, Microsoft Office

Mar 2020 - Jul 2020
5 months

IT & Business Strategy Consultant, Scrum Product Owner

Legal Tech Start-Up

  • Advised a legal-tech startup on building a SaaS platform; coached founders and maintained product backlog

  • Conducted strategic market analysis and developed elevator pitch and investor pitch

  • Performed process and requirements analysis

  • Developed personas and scenarios

  • Created new and reviewed existing epics and user stories

  • Defined non-functional requirements

  • Designed user experience for user stories

  • Developed service pricing model

  • Methods: Business planning, process analysis & design, requirements analysis (epics, user stories), data modeling, persona modeling, scenario analysis, UX design, Scrum

  • Tools: Notion, Slack, Google Docs, Google Drive, Balsamiq, Sketch/Lunacy, Microsoft Office

Jan 2019 - Jan 2020
1 year 1 month

Scrum Technical Product Owner and Business Product Owner

Internationale Wirtschaftskanzlei

  • Supported business product owners in root cause analysis and turnaround; stabilized legacy system and launched new system for ~3,000 users including migration of case data, documents, and users
  • Organized and managed internal IT team workflows with Kanban to improve response for legacy system maintenance
  • Improved release, test, defect management, deployment, and support processes and tools
  • Planned milestones, timeline, resources, and managed risk
  • Refined product backlog and user stories in Jira; acted as liaison between business and development
  • Oversaw test automation, test execution, and reporting; designed test automation and performance tests
  • Managed providers, reviewed service, license, and support contracts; supported vendor and internal security audits (e.g., penetration tests)
  • Created product and process documentation in Confluence including spec review and approval
  • Defined and implemented deployment and support processes and improved DevSecOps processes
  • Designed and implemented automated court service notifications: requirements analysis, target process & IT concept, feasibility study & PoC, development oversight in C#, and acceptance tests
Apr 2018 - Dec 2019
9 months

Scrum Product Owner Support and Business Analyst

Globaler Logistikdienstleister

  • Defined product vision for three projects to improve shipment notice, delivery process, and live tracking

  • Managed requirements and process modeling

  • Refined backlog and user stories in Jira

  • Developed and documented requirements and solution design in Confluence

  • Reviewed and improved delivery planning algorithms

  • Designed UI for a business intelligence tool

  • Accepted sprint results and organized retrospectives

  • Automated tests and managed test & defect management

  • Prepared and supported rollout to production; supported hypercare phase

  • Methods: Agile PM, Scrum of Scrums, Kanban, Business Analysis, Requirements Management, CI, CD, DevOps, Test Automation

  • Tools: Jira, Confluence, Microsoft Office, Visio, HP Quality Center, Gherkin & Cucumber, Git, Jenkins, Maven, Nexus, Ansible

  • Technologies: Azure, SQL Server, WebSphere MQ, ActiveMQ, Spring, Docker, Splunk, Active Directory, LDAP, IAM, JSON, JSON Schema, REST

Mar 2017 - Mar 2018
1 year 1 month

Scrum Product Owner and Business Analyst for Customs Preparation in Logistics

Globaler Logistikdienstleister

  • Developed project vision and scope with business and stakeholders

  • Created product roadmap and release plan according to shipping and postal processes

  • Analyzed requirements, created epic story map, IT architecture, and process design

  • Built and maintained backlog (Jira) with user stories, prioritization, sprint planning

  • Prepared RFP documents, collected and evaluated bids for vendor selection

  • Prioritized and explained sprint backlog items to Scrum team and support

  • Acted as Scrum team's point of contact for all business matters and accepted increments

  • Prepared test automation spec in Cucumber

  • Conducted sprint retrospectives to improve collaboration

  • Methods: Agile Development, Agile Demand Management, Scrum, Supply Chain Management, BDD, KOMPASS, XML, XSD, WSDL, JSON, REST, SOAP, CI/CD, DevOps Chain, Test Automation, UI Design

  • Tools: Cucumber/Gherkin, Git, Jenkins, Visio, XMLSpy, SharePoint, TeamForge, Jira, Confluence, Microsoft Office, Pencil UI

Jul 2016 - Feb 2017
8 months

Program Management and Business Analysis for International IT Program

Globaler Logistikdienstleister

  • Led an international IT program to expand partner network for standardized logistics products

  • Provided business support for components like Track & Trace, BI solution, cross-border process management, intercompany billing, platform handling 350M shipments/year

  • Analyzed and created change requests for Track & Trace (UPU EMSEVT), COD (SEPA ISO20022), and dangerous goods (ADR 2017)

  • Managed data governance and transaction data dictionary

  • Handled business quality and configuration management

  • Planned and created program docs (project manual, plan, glossary, inspection plan, requirements & config management concepts, QA concept, risk mgmt concept, data protection filing)

  • Reported status, results, and risks in English

  • Methods: Requirements Management, Scrum, QA, Configuration Management, V-Model, KOMPASS, XML, XSD, WSDL, UML Use Case, value chain analysis

  • Tools: Visio, XMLSpy, SharePoint, Jira, Microsoft Office, PlantUML

Jun 2015 - Jul 2016
1 year 2 months

Test Manager Financial Data Warehouse

Universalbank

  • Planned and coordinated test activities for international accounting, risk control, and regulatory reporting (~4,000 data feeds from ~400 source systems)

  • Developed and expanded test strategy for feed replacement and regression testing

  • Analyzed test needs and defined scope based on requirements in HP ALM and Jira

  • Created test cases and monitored execution in HP ALM Test Lab

  • Managed test operations from data loading through integration, model calc, and reporting

  • Coordinated with partners and service providers in UK, USA, Russia, Bulgaria, Ukraine, Philippines, India

  • Created and reviewed business test cases; defined expected results

  • Performed technical and business defect analysis and resolution

  • Queried data warehouse with SQL

  • Advised on developing new test tools and continuously improved test and reporting toolkit

  • Processes & tools: HP ALM, Visio, SharePoint, Confluence & Jira, MS Project, Think-Cell, Oracle 11g/Exabyte, Hadoop, ArtosPC, MicroStrategy, BMC Remedy, Lotus Notes

Sep 2014 - Feb 2015
6 months

Lead Business Analyst/Requirements Analyst for B2G & G2G Financial Data Exchange

IT-Dienstleister der Bundesfinanzverwaltung

  • Led functional team for US tax reporting (FATCA) and coordinated with IRS and OECD CRS & TRACE

  • Had cross-team responsibility, coordinated activities, subproject planning, and reported to overall project management

  • Analyzed regulatory requirements, created functional and technical specs and UI designs for multiple releases

  • Moderated workshops with business and users

  • Created and reviewed business test cases; defined expected results

  • Independently produced requirements docs and aligned with test and development

  • Processes & tools: IBM Rational DOORS, Visio, XMLSpy, IBM Rational Synergy, IBM Rational Change, HP ALM, Pencil, SharePoint, MS Project, MS Office

Jun 2014 - Jul 2014
2 months

Product Owner/Business Analyst for Collaborative Platform

Softwarehaus

  • Conducted market study and gap analysis to evolve an agile project management platform

  • Developed, reviewed, and iteratively improved product strategy

  • Created and maintained product backlog (Scrum)

  • Contributed to IT architecture design (use cases, component & class diagrams)

  • Methods & systems: UML 2.4, BPMN 2.0, Jira, Confluence

Jun 2012 - Aug 2013
1 year 3 months

IT Director, Organizational Consultant, Business Analyst

Bio-Fischproduzent

  • Planned and led financing and investment negotiations

  • Analyzed and designed org structure for parent and subsidiaries; change management

  • Led project and business analysis for ERP rollout (Dynamics NAV 2013 with FoodVision)

  • Defined requirements, selected standard software and vendors for sales & CRM, accounting, inventory, production planning & control

  • Budgeted, planned, and managed external vendors

  • Handled solution design, customizations oversight, quality, and risk management

  • System landscape: Dynamics NAV 2013, Redmine, SQL Server, Windows Server; MS Access lab system; WebsiteBaker CMS

Dec 2011 - Dec 2013
1 year 1 month

Business Development Manager Medical Technology

Startup

  • Defined business model and created business plan for development and marketing of a medical laser device

  • Successfully presented concept to investor panel

  • Led contract negotiations for partnerships

  • Created detailed implementation plan (milestones, work packages, resources)

  • Methods & systems: PRINCE2, OpenWorkbench/CA Clarity PPM, Business Planning

Apr 2011 - Feb 2012
11 months

Project Manager and Business Analyst for Delta Correction

Transaktionsbank

  • Overall PRINCE2 project lead for correcting material errors in corporate tax withholding in securities processing

  • Defined and aligned project scope with clients; coordinated phases: scoping, functional design, test prep, test execution, go-live

  • Managed IT provider and parallel client-specific change requests

  • Handled financial planning & reporting, led status meetings, and client/management presentations

  • Introduced project management tools (incl. Jira)

  • System landscape: ee², Tributum, Jira, Bugzilla, Mantis

Oct 2010 - Apr 2011
7 months

Test Manager End-to-End Test Planning & Coordination

Transaktionsbank

  • Maintained and enhanced complex software landscape for securities trades and tax valuation

  • Planned end-to-end tests, automated tests, and coordinated test teams

  • Test scope: securities trades, non-trades, income, corporate actions, client master data

  • System landscape: ee², Tributum, Oracle 10g, WebSphere MQ, Tivoli Workload Scheduler, Bugzilla

Jul 2009 - Jul 2010
1 year 1 month

IT Project Lead and Business Analyst for EU Services Directive

Ministerium für Wirtschaft und Wissenschaft eines Bundeslandes

  • Organized, planned, and managed project including risk management for implementing EU Services Directive

  • Designed business processes and aligned them with legal requirements (EU-SD, SigG, VwZG, VfVwG, GDPR)

  • Held status meetings, reporting, and controlling; used agile techniques per Scrum

  • System components: OpenText DOMEA, Govello/Governikus VPS, smart card readers, Adobe Acrobat Pro, SharePoint, Z-Finder CMS

Jan 2008 - Jun 2009
1 year 6 months

Test Manager for Withholding Tax Introduction

Transaktionsbank

  • Developed test concept and coordinated tests for statutory introduction of withholding tax in securities processing

  • Managed test teams (~50 people) and coordinated with external software vendors

  • Designed and iteratively reviewed tens of thousands of test cases

  • System landscape: ee², Tributum, Oracle 10g, WebSphere MQ, Tivoli Workload Scheduler, Bugzilla

Aug 2007 - Oct 2007
3 months

Economic Analyst

Samsung Economic Research Institute

  • Developed recommendations on Korea–EU free trade agreement
  • Wrote article on impact of US credit crisis on European economy
  • Analyzed macro trade data between Europe and Korea
  • Reviewed international copyright protection
  • Analyzed EU economic strategy (“Lisbon Strategy”) implementation in Germany (“Agenda 2010")
Mar 2007 - Jul 2007
5 months

Language and Management Course

Executive Training Programme

  • Language and management training funded by European Commission to prepare for business in Korea
  • Course locations: Seoul, Paris, London, Milan
Oct 2006 - Feb 2007
5 months

Intensive Courses Preparing for Stay in South Korea

Executive Training Programme

  • Focus: Korean language, Southeast Asian history, politics, culture, and society
  • Content: History and economic development of Korea, Japan, China; regional differences in management, legal systems, HR, marketing, sales; intercultural management
Mar 2006 - Nov 2006
9 months

Business Analyst

Großbank

  • Designed interfaces for CALYPSO standard software for money market back-office with Reuters KONDOR+ and MUREX MXG 2000
  • Drafted integration to central euro and foreign currency booking system
  • Modeled processes in ARIS and supported test phase
Jul 2005 - Feb 2006
8 months

Test Manager

Großbank

  • Planned and coordinated tests for annual capital gains and investment income tax certificates (§ 24c EstG)

  • Created quality manual and test cases

  • Managed tests, reporting, and coordination with development and operations

  • Tool: Mercury TestDirector

Oct 2004 - Jun 2005
9 months

Strategic and Operational Consultant for International Sales

Software- und Beratungshaus

  • Advised on internationalizing e-learning sales
  • Selected countries by strategic, economic, demographic, and political criteria
  • Identified and qualified potential partners and negotiated contracts
  • Trained partners on LMS concepts, processes, and system use
Mar 2004 - Sep 2004
7 months

Business Analyst Outsourcing Securities Processing and Payments

Großbank

  • Planned and executed outsourcing under § 25a II KWG (IT & operations)
  • Created feasibility studies and business cases
  • Project planning, migration prep, and implementation support
  • Developed project-specific approach including quality management based on ARIS
Oct 2003 - Oct 2003
1 month

Moderator and Coach

Wirtschaftsförderungsinitiative

  • Prepared and led workshop to improve collaboration between clients, project stakeholders, and external providers
  • Developed action recommendations and coached implementation
Jun 2003 - Oct 2003
5 months

Project Manager and Requirements Engineer .NET to XML Interface

Software- und Beratungshaus

  • Managed and designed a .NET/C# interface to a Unix XML database
  • Created functional specification and UML models
  • Aligned requirements with external partner
  • Ensured quality and produced documentation and whitepapers
Feb 2003 - May 2003
4 months

Quality Manager

Systementwicklungsbereich eines Logistikdienstleisters

  • Introduced and enhanced QM system per V-Model 97 in ~10 software projects
  • Planned, directed, and controlled QA measures
  • Prepared and approved quality plans, high-level designs, and specifications
  • Coached project managers and moderated meetings
  • Established continuous improvement processes
Aug 2002 - Dec 2003
5 months

Project Lead and Functional Design for XML Test and Migration Tool

Softwarehaus

  • Led development of a tool for XML data quality checks using configurable rules
  • Conducted requirements analysis, specification, and oversaw implementation and testing
  • Used iterative/agile approach from spec to implementation
Jun 2002 - Dec 2003
7 months

Project Lead and Business Analyst for Admin Software

Sozialeinrichtung

  • Reorganized and led selection process for new IT systems (master data, HR, finance, controlling, patient management)
  • Conducted market analysis, system selection with scoring, test setup, and pilot
  • Moderated workshops
Feb 2002 - May 2002
4 months

Quality Manager, Change Manager and Coach

Systemhaus eines Logistikunternehmens

  • Introduced systematic project management and product quality model
  • Coached internal project managers on processes and vendor management
  • Established change-request process and set up user hotline
Sep 2001 - Jan 2002
5 months

Project Lead and Business Analyst

Finanzdienstleister

  • Developed new anti-fraud and control system (WpHG/KWG compliance) and managed maintenance of legacy systems
  • Planned and executed QA measures
Jan 2001 - Aug 2001
8 months

Interim Manager/Department Head and Business Analyst

Logistik- und Finanzdienstleister

  • Built and led sales database & data warehouse department
  • Selected and coached new department head
  • Designed multichannel architecture for CRM front end and data warehouse
  • Designed business processes, application architecture, data structures, and interfaces for e-branch (Java/web shop components)
  • Managed external implementation partners
  • Responsible for testing, acceptance, and rollout planning
Jul 1999 - Present
26 years 1 month

Independent Business Consultant

Selbständiger Unternehmensberater

Jul 1999 - Dec 2000
1 year 6 months

Requirements Analyst and Project Lead CRM System

Software- und Beratungshaus

  • Set goals, designed processes, and technical/business architecture for CRM system (>2,500 users)
  • Coached project manager, then led project solo
  • Managed external implementation partner
  • Handled test management, acceptance, and rollout
  • Managed requirements over multiple versions (RAD)
  • Integrated order management for a major mobile carrier
Jan 1998 - Jun 1999
6 months

Executive Assistant

IDS Scheer AG

Nov 1994 - Dec 1998
4 years 2 months

Research Associate

Institut für Wirtschaftsinformatik an der Universität des Saarlandes

Jun 1994 - Oct 1994
5 months

Marketing Assistant

Robert Bosch España S.A.

  • Supported decentralized marketing project for sales promotion; implemented fax-based dealer info system
May 1990 - Oct 1990
6 months

IT Intern

Blaupunkt France S.A.

  • Reengineered custom financial reporting/planning app on AS/400 in Business BASIC; documented current and target state; analyzed and fixed bugs
Oct 1988 - May 1994
5 years 8 months

Studied Business Administration (Diplom-Kaufmann)

Universität des Saarlandes

Oct 1986 - Oct 1987
1 year 1 month

Project Lead Information System

Verlag, Altenahr

  • Designed and implemented a database-driven editorial information system using ZIM (RDBMS)
  • Migrated data from Nixdorf 8850 to MS-DOS/Novell
Jun 1986 - Sep 1986
4 months

Business Analyst and Programmer

Spedition, Boston

  • Designed and implemented a direct marketing app with dBASE and relational database
Oct 1985 - May 1986
8 months

Requirements Analyst and Developer

Industrieunternehmen (Aerospace), Hildesheim

  • Designed and programmed a machine scheduling optimization app in dBASE III+ and Clipper

Summary

  • Hands-on consultant with international experience who helps clients bring IT projects to a secure success.
  • Skilled in roles of project manager, Scrum Master & Product Owner, application architect, quality manager, coach, and right hand to management.
  • Team player who works client-focused and structured, thinks analytically and solution-oriented, leading to innovative solutions.
  • Enhanced security clearance (SÜ2) for classified information and preventive personnel sabotage protection

Languages

German
Native
English
Advanced
French
Advanced
Spanish
Advanced
Korean
Elementary

Education

Oct 1988 - May 1994

Universität des Saarlandes

Diplom-Kaufmann · Business Administration · Saarbrücken, Germany

Certifications & licenses

Enhanced Security Clearance (SÜ2)