Agile Coach

Implementing SAFe for Kia HQ (Seoul, South Korea).

Agile coaching for an enterprise at the senior vice president level based on SAFe and a Flight Level approach.

Creating a sense of urgency to change and highlighting the importance of a value stream approach and a product mindset over a project mindset.

Designing and facilitating workshops for senior management.

Advising the Senior Vice President of the Global Brand and Customer Experience Division on the establishment of the Dual Operation System.

Identification of a first value stream to launch a pilot and preparation of slide decks for decision-making by the CEO.

Consulting Kia HQ and Kia Europe on a cross-company organizational set-up of the Release Trains.

Program management for the largest Kia HQ digital initiative to implement an integrated Customer Experience Platform (iCXP) including AEM 6.5, Salesforce, Google Marketing Platform, and CDP.

Fixing existing issues and developing the program vision and mission statement.

Cross stakeholder management involving Kia HQ, Kia Europe, Deloitte, EY, Adobe, and Salesforce.

Coaching teams in agile working methods, including Kanban boards and creating a unified customer experience approach.

Introduction and training in modern collaboration tools such as Miro and Slack and mediation in intercultural divergences.

Program management for the upgrade of Kia Web Content Management System (KWCMS) v1.0 to v3.0 and the implementation of car online sales and a new Kia Car Configurator.

Creation of an aligned program vision and mission statement.

Design of an aligned customer experience across departmental responsibilities.

Planning, conducting, and facilitation of requirements workshops with Kia Europe, key markets, various stakeholders, and third-party providers such as EY.

Introduction and training in modern collaboration tools such as Miro and Slack.

Turning a business-critical, heavily delayed project for the Salesforce Customer Experience Platform (CXP) into a success for Genesis Motor Europe.

Management and agile coaching for the development and implementation of Salesforce Sales Cloud, Service Cloud, and Marketing Cloud with over 40 developers.

Implementing a high-performance delivery team to ensure tight deadlines were met while refactoring major parts of the application.

Supporting the team to understand and adhere to agile principles.

Strategic planning, risk assessment, risk management, and service provider management (Deloitte, Cognizant).

Quality assurance, product backlog refinement, and management of UAT (User Acceptance Test) and test strategy.

Jira and Confluence administration, including workflow setup.

Technologies and skills: Salesforce, SAP, Jenkins, SonarQube, GitHub, CI/CD, DevOps, SOA, Scrum, Kanban, Miro, and Slack.

Project management and agile coaching for the development of a new procurement platform for BMW AG.

Building a high-performance delivery team and ensuring frontend delivery and SAP interface integration on time and within budget.

Conducting regular User Experience Labs to refine requirements and improve the product.

Project, resource, and cost planning, risk assessment, and management reporting.

Supporting contract preparation and successful participation in the tender.

Setup of QA processes based on the Jira plugin Xray.

Technologies and skills: SAP, Angular, Jenkins, SonarQube, GitHub, CI/CD, DevOps, Scrum, Kanban, and Miro.

Delivery lead for all frontend related topics in the VORward project for Vorwerk & Co. KG, migrating from Typo3 to AEM v6.4 and from Magento v5.x to SAP Hybris.

Project, resource, and cost planning, risk assessment, and management reporting.

Setup of cross-browser QA processes based on BrowserStack and alignment with third-party tech vendors.

IT operations for Vorwerk CMS and shop environments, including implementation of new payment services (Adyen, SEPA) in Magento webshops.

Ticket management in Jira and project management for all analytics and web tracking topics.

Technologies and skills: AEM, SAP Hybris, Magento, Typo3, Cloudflare, Jira, Confluence, Jenkins, SonarQube, GitHub, CI/CD, and DevOps.

Organization and management of the Project Management Office (PMO) for the K-WCMS project, involving the roll-out of over 1,500 dealer websites in 20 European markets.

Product Owner for Kia Car Configurator v2.0 and management of program requirements and risk assessments.

Successful implementation of agile product development (Scrum) for multiple markets.

Primary contact for Kia markets in Germany, Poland, Sweden, and Belgium/Luxembourg.

Managing day-to-day communication with multinational production teams in Seoul, Bratislava, Bengaluru, and Munich.

Platform support for existing Sitecore CMS and improvement of Adobe Experience Manager knowledge.

Implementation of standardized file naming conventions and versioning.

Program management for Commerzbank and Lidl projects, including the development of a new mobile style guide for Commerzbank.

Analysis of project requirements, preparation of proposals, resource management, forecasting, and project controlling.

Supporting new business activities for Lidl (events and apps), Mäurer & Wirtz (website re-launch), and Bosch (IoT).

Website launch of CommerzVentures and implementation of a new booking flow for Commerzbank credit applications.

Project management support for Lidl social media activities and screening of service providers.

Key account management for Deutsche Lufthansa AG and project management for Lufthansa Systems AG.

Ensuring delivery of over 14 projects within time, quality, and budget, including the testing of the Lufthansa booking flow.

Scoping, planning, budgeting, and steering production teams of up to 14 employees.

Successful UAT testing of the booking flow for one of Germany's largest online shops.

Development of B2C booking applications for group bookings and launching innovation projects like Door-to-Door-Search.

Key account management and steering of projects for 1822direkt, Direct Line Versicherung, and Vorwerk.

Managed the largest single project in company history (approx. 1 million EUR) including online banking applications, campaign management, and call center backend GUI.

Roll-out of the agency's first Magento shop project and launch of the Direct Line iPhone app.

Implementation of new operational and delivery processes and teaching of project management approaches.

Management of cross-functional production teams of up to 15 employees.

Management of international web projects and website rollouts for up to 16 markets and 9 languages.

Planning, designing, and managing a new global Porsche dealer website framework, including infrastructure design and roll-out training.

Project management for marketing campaigns and applications for Porsche AG, Börse Stuttgart AG, and Michael Weinig AG.

Implementation of MS Project Server as a basis for a new agency-wide workflow approach.

Budget responsibility exceeding 0.5 million EUR and steering of teams up to 15 employees.

Transition from visual designer to user experience designer and project manager for automotive industry clients.

Management of website and web application projects for Porsche AG, Porsche Consulting, and Deutsche Eisenbahn Reklame.

Implementation of a new project delivery framework that decreased development time by a factor of 3 and reduced costs by 60%.

Coordination of a new Porsche corporate design for more than 80 dealers globally.

Winner of the Internetpreis des Deutschen Handwerks 2004.

Roll-out of the company's first Imperia CMS project and qualification as an ECMS Imperia Administrator.