Volker T.
Project Management
Experience
Oct 2024 - Present
11 monthsSwitzerland
Project Lead
THI/Consult
- Design and implementation of a system to replace the legacy system at a Swiss school supervisory authority
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation, and follow-up of workshops and meetings
- Methods and tools used: business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Apr 2024 - May 2025
1 year 2 monthsSwitzerland
Requirements Engineering and Test Management
THI/Consult
- Optimization of system processes and interfaces of an existing Microsoft Dynamics solution to increase user-friendliness and improve technical maintainability
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation, and follow-up of workshops and meetings
- Planning the test strategy and execution, ongoing test management and reporting
- Methods and tools used: business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Dec 2023 - Jul 2024
8 monthsSwitzerland
Project Lead
THI/Consult
- Development of a CRM system for administering a medical emergency organization and managing the members of a doctors' association
- Visualization of the requirement structure using digital whiteboards
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation, and follow-up of workshops and meetings
- Planning and reporting
- Methods and tools used: project management, agile methods, Kanban, Lean, training, facilitation, Microsoft CRM Dynamics, Azure DevOps, Miro
Jan 2023 - Aug 2023
8 monthsProduct Owner
THI/Consult
- Further development of an existing customer portal by expanding and extending digital application workflows for postal applications and questionnaires
- Clarifying requirements with business units
- Facilitating conflicting goals between the business and technical subprojects
- 'Negotiation' of a product roadmap
- Prioritization of the product backlog and refinement of user stories
- Facilitating agile meetings/Scrum events
- Methods and tools used: agile methods, Scrum, Kanban, Lean, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Skype for Business, Excel, PowerPoint, Excalidraw
Jan 2022 - Present
3 years 8 monthsSwitzerland
Scrum Master
THI/Consult
- Building and developing a high-performing Scrum team for the continuous improvement of patient management software
- Training the team on concepts and the use of agile methods
- Coaching the Product Owner on prioritizing the product backlog and refining user stories
- Facilitating agile meetings/Scrum events
- Advising senior management on steering strategic initiatives with agile methods and tools
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching and mentoring, training, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2021 - Jun 2022
8 monthsSenior Advisor Digital Health
THI/Consult
- Deepening the existing digital health app's service offering by adding pharmacy network features
- Coaching approach to achieve viable solutions under time pressure
- Analyzing and documenting business requirements through collaboration with various stakeholders
- Preparation, follow-up, and facilitation of workshops
- Methods and tools used: agile methods, Scrum, Lean, coaching, facilitation, moderation, stakeholder management
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Figma, Excel, PowerPoint
Jul 2021 - Jan 2022
7 monthsAgile Coach
THI/Consult
- Replaced the triage software of a telemedicine provider and switched to a new vendor
- Guided the team in developing a concept for a gradual rollout of the new solution alongside the old system
- Supported the team in designing a minimum viable product (MVP) and creating a product roadmap
- Coached the team in applying agile methods
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching, facilitation, creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Dec 2019 - Sep 2020
10 monthsScrum Master / Agile Coach
THI/Consult
- Designing and developing a web portal to digitize patient care for a telemedicine provider
- Preparing and facilitating workshops for requirements gathering
- Coaching the Product Owner in creating the initial product backlog and ongoing agile requirements management
- Coaching team members and their managers in adopting and applying agile methods
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching, facilitation, creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2019 - Aug 2021
1 year 10 monthsGlobal Product Owner
THI/Consult
- Developed a low-threshold modular digital health assistant as a concierge chatbot
- Piloted in Germany and Austria, prepared for a global rollout
- Conducted the RFP process to select a suitable development partner
- Created the initial product backlog based on prototype-driven market studies
- Transparent stakeholder management using user story maps and digital collaboration tools
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching, facilitation, user story mapping
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Jul 2017 - Dec 2020
3 years 6 monthsProxy Global Product Owner
THI/Consult
- Conceptualized and developed a digital teleconsultation platform for an insurance group
- Conducted a preliminary study to select a suitable core system for patient management
- Ongoing transparent and visual stakeholder management
- Coached the Global Product Owner in agile methods
- Took over the role of Global Product Owner from May 2019
- Methods and tools used: Scrum, Kanban, Lean, coaching and mentoring, training, facilitation
- Tools: Jira, Confluence, Teams, SharePoint, Excel, PowerPoint
Jan 2015 - Jun 2017
2 years 6 monthsProxy Product Owner / Business Analyst
THI/Consult
- Conceptualized and developed a digital platform for delivering health coaching for an insurance group
- Prepared and conducted workshops with relevant stakeholders to gather business requirements
- Created the initial product backlog
- Conducted a preliminary study to select a suitable core system for patient management
- Ongoing agile requirements management
- Trained and supported health coaches and nutritionists on the system
- Methods and tools used: business analysis, Lean, coaching, training, facilitation, creativity techniques
- Tools: Jira, Confluence, SharePoint, Microsoft Excel, Microsoft PowerPoint
Aug 2014 - Present
11 years 1 monthBad Tölz, Germany
Management Consultant & Agile Coach
THI/Consult
- Advised the project management of a Swiss dentists' association on designing and implementing a system to replace the existing member management and on-call planning
- Advised the executive board of a Swiss school supervisory authority on system design and implementation to replace the existing school administration and evaluation planning
- Advised the management of a Swiss telemedicine provider on steering strategic initiatives using agile methods and tools
- Introduced Scrum for the continuous improvement of an existing practice management system through agile method training and promotion of an agile mindset
- Coached a team in developing a digital patient portal for telemedicine by applying agile methods
Mar 2013 - Jul 2014
1 year 5 monthsFrankfurt am Main, Germany
Manager
CBC Business Consultants AG
- Managed a team of consultants
- Team building and development
- Digitized business processes for a financial services provider
- Process optimizations in receivables management for a bank
- Evaluated IT strategy for a cooperative bank
- Designed, implemented, and piloted a smart home solution with assistance technology for a German insurer
- Business continuity management for a German bank
Jan 2007 - Feb 2013
6 years 2 monthsMunich, Germany
Head of Operations & Processes
Siemens Financial Services GmbH
- Disciplinary and technical leadership of 3 teams operating the global credit warehouse for the corporate treasury
- Budget responsibility for assigned cost centers
- Designed and implemented a global credit portfolio management platform for the Siemens group
- Managed external service providers
Jan 2001 - Sep 2004
3 years 9 monthsMunich, Germany
Manager Operations Factoring
Siemens Financial Services GmbH
- Managed the technical and commercial handling of revolving purchases and sales of short-term trade receivables
- Conducted due diligence audits for clients
- Documented processes and drove continuous improvement
Oct 1998 - Jan 2001
2 years 4 monthsLudwigshafen, Germany
Bundesbank Inspector
Deutsche Bundesbank
- Managed cash and vault operations
- Handled payment transactions
- Credit processing and banking supervision
Summary
As a Product Owner and Agile Coach, I steer and support complex transformation projects in finance, healthcare, and public administration.
Department head at Siemens Financial Services, conceptualizing, implementing & operating a global credit portfolio platform.
Expertise:
- Requirements Engineering
- Process Optimization
- Workshop Coordination
- Stakeholder Management
- Risk Tracking
Languages
German
NativeEnglish
AdvancedFrench
ElementaryEducation
Oct 1995 - Sep 1998
University of the German Bundesbank
Diploma in Business Administration (FH) · Business Administration, specialized in Banking and Central Banking · Hachenburg, Germany
Certifications & licenses
Certified Professional – Adaptive Org Design (ICP-ORG)
IC Agile
Certified Professional – Systems Coaching (ICP-SYS)
IC Agile
Children's Soccer Coach
Bavarian Football Association
Certified Professional - Agile Team Facilitation (ICP-ATF)
IC Agile
Certified Professional - Agile Coaching (ICP-ACC)
IC Agile
Digital Leader
Handelsblatt Management Campus
Professional Scrum Product Owner II (PSPO-II)
Scrum.org
Professional Agile Leadership - Evidence-Based Management
Scrum.org
Professional Scrum with User Experience I
Scrum.org
Lean UX & Product Discovery for Agile Teams
Jeff Gothelf & Josh Seiden
Professional Scrum Master II (PSM-II)
Scrum.org
Professional Scrum with Kanban I
Scrum.org
Professional Scrum Master I (PSM-I)
Scrum.org
Professional Scrum Product Owner I (PSPO-I)
Scrum.org
Licensed Master Practitioner of NLP
NLP Life Training, London
Master of Professional Consulting
GSOB Gesellschaft für Systemische Organisationsberatung e.V.
Coaching Competencies in Leadership Roles
Siemens Learning Campus
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