Volker T.
Project Management
Experience
Oct 2024 - Present
1 year 2 monthsSwitzerland
Project Manager
THI/Consult
- Design and implementation of a system to replace the legacy system at a Swiss school supervisory authority
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Methods and tools used: Business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Apr 2024 - May 2025
1 year 2 monthsSwitzerland
Requirements Engineering and Test Management
THI/Consult
- Optimization of system processes and interfaces of an existing Microsoft Dynamics solution to improve user-friendliness and technical maintainability
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Planning the test strategy and execution, ongoing test management and reporting
- Methods and tools used: Business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Dec 2023 - Jul 2024
8 monthsSwitzerland
Project Manager
THI/Consult
- Setting up a CRM system for managing a medical emergency organization and administering a medical association's membership
- Visualizing the requirement structure using digital whiteboards
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Planning and reporting
- Methods and tools used: Project management, agile methods, Kanban, Lean, training, facilitation, Microsoft CRM Dynamics, Azure DevOps, Miro
Jan 2023 - Aug 2023
8 monthsProduct Owner
THI/Consult
- Further development of an existing customer portal by expanding and extending digital application processes for paper-based applications and questionnaires
- Clarifying requirements with business units
- Facilitating conflicting goals between the functional and technical subprojects
- "Negotiation" of a product roadmap
- Prioritizing the product backlog and refining user stories
- Facilitating agile meetings/Scrum events
- Methods and tools used: agile methods, Scrum, Kanban, Lean, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Skype for Business, Excel, PowerPoint, Excalidraw
Jan 2022 - Present
3 years 11 monthsSwitzerland
Scrum Master
THI/Consult
- Building and developing a high-performing Scrum team for the continuous improvement of patient management software
- Training the team on concepts and using agile methods
- Coaching the Product Owner on prioritizing the product backlog and refining user stories
- Facilitating agile meetings/Scrum events
- Advising senior management on steering strategic initiatives with agile methods and tools
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching and mentoring, training, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2021 - Jun 2022
8 monthsSenior Advisor Digital Health
THI/Consult
- Enhancing the service offerings of the existing digital health app with features of a pharmacy network
- Coaching approach to deliver feasible solutions under time pressure
- Analyzing and documenting functional requirements through collaboration with various stakeholders
- Preparing for and moderating workshops
- Methods and tools used: Agile methods, Scrum, Lean, coaching, facilitation, moderation, stakeholder management
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Figma, Excel, PowerPoint
Jul 2021 - Jan 2022
7 monthsAgile Coach
THI/Consult
- Replacing the triage software of a telemedicine provider and switching to a new service provider
- Guiding the team in concept development for a gradual rollout of the new solution alongside the legacy system
- Supporting the team in designing a Minimum Viable Product (MVP) and creating a product roadmap
- Coaching the team in applying agile methods
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, coaching, moderation and facilitation, creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Dec 2019 - Sep 2020
10 monthsScrum Master / Agile Coach
THI/Consult
- Designing and developing a web portal to digitize patient care for a telemedicine provider
- Preparing and moderating workshops for requirements gathering
- Coaching the Product Owner in creating the initial product backlog and ongoing agile requirements management
- Coaching team members and their managers in adopting and applying agile methods
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, coaching, moderation and facilitation, creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2019 - Aug 2021
1 year 10 monthsGlobal Product Owner
THI/Consult
- Developing an accessible, modular digital health assistant as a concierge chatbot
- Piloting in Germany and Austria, preparing for a global rollout
- Conducting the RfP process to select a suitable development partner
- Creating the initial product backlog based on prototype-based market studies
- Transparent stakeholder management using user story maps and digital collaboration tools
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, coaching, moderation and facilitation, user story mapping
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Jul 2017 - Dec 2020
3 years 6 monthsProxy Global Product Owner
THI/Consult
- Conceptualizing and developing a digital teleconsultation platform for an insurance group
- Conducting a preliminary study to select a suitable core system for patient management
- Ongoing, transparent, and visual stakeholder management
- Coaching the Global Product Owner in agile methods
- From May 2019, taking over the role as Global Product Owner
- Methods and tools used: Scrum, Kanban, Lean, coaching and mentoring, training, facilitation
- Tools: Jira, Confluence, Teams, SharePoint, Excel, PowerPoint
Jan 2015 - Jun 2017
2 years 6 monthsProxy Product Owner / Business Analyst
THI/Consult
- Conception and development of a digital platform to deliver health coaching for an insurance company
- Preparation and facilitation of workshops with relevant stakeholders to gather functional requirements
- Creation of the initial product backlog
- Conducting a feasibility study to select a suitable core system for patient management
- Ongoing agile requirements management
- Training and support for health coaches and nutritionists on the system
- Methods and tools used: business analysis, lean, coaching, training, moderation, facilitation, creativity techniques
- Tools: Jira, Confluence, SharePoint, Microsoft Excel, Microsoft PowerPoint
Aug 2014 - Present
11 years 4 monthsBad Tölz, Germany
Management Consultant & Agile Coach
THI/Consult
- Advised the project management of a Swiss dentists association on designing and implementing a system to replace the existing member management and on-call scheduling
- Advised the executive board of a Swiss school supervisory authority on system design and implementation to replace the existing school administration and evaluation planning
- Advised the management of a Swiss telemedicine provider on steering strategic initiatives using agile methods and tools
- Introduced Scrum for the continuous development of an existing practice management system by training in agile methods and promoting an agile mindset
- Coached a team in developing a digital patient portal for telemedicine by applying agile methods
Mar 2013 - Jul 2014
1 year 5 monthsFrankfurt am Main, Germany
Manager
CBC Business Consultants AG
- Personnel management for a team of consultants
- Team building and team development
- Digitalization of business processes for a financial services provider
- Process optimizations in the collections management of a bank
- Evaluation of the IT strategy for a cooperative bank
- Concept, implementation and piloting of a smart home solution with assistance technology for a German insurer
- Business continuity management for a German bank
Jan 2007 - Feb 2013
6 years 2 monthsMunich, Germany
Head of Operations & Processes
Siemens Financial Services GmbH
- Disciplinary and technical leadership of three teams for operating the global credit warehouse for the corporate treasury
- Budget responsibility for the assigned cost centers
- Conceptualization and implementation of a global credit portfolio management platform for the Siemens Group
- Management of external service providers
Jan 2001 - Sep 2004
3 years 9 monthsMunich, Germany
Manager Operations Factoring
Siemens Financial Services GmbH
- Technical and commercial processing of revolving purchases and sales of short-term trade receivables
- Conducting due diligence reviews on clients
- Process documentation and continuous improvement
Oct 1998 - Jan 2001
2 years 4 monthsLudwigshafen, Germany
Bundesbank Inspector
Deutsche Bundesbank
- Handling cash and vault operations
- Handling payment transactions
- Loan processing and banking supervision
Summary
As a Product Owner and Agile Coach, steering and supporting complex transformation projects in finance, healthcare and public administration.
Department head at Siemens Financial Services, designing, implementing & operating a global credit portfolio platform.
Expertise:
- Requirements Engineering
- Process Optimization
- Workshop Coordination
- Stakeholder Management
- Risk Tracking
Languages
German
NativeEnglish
AdvancedFrench
ElementaryEducation
Oct 1995 - Sep 1998
University of the German Bundesbank
Diploma in Business Administration (FH) · Business administration, major in banking and central banking · Hachenburg, Germany
Certifications & licenses
Certified Professional – Adaptive Org Design (ICP-ORG)
IC Agile
Certified Professional – Systems Coaching (ICP-SYS)
IC Agile
Children's Football Coach
Bavarian Football Association
Certified Professional - Agile Team Facilitation (ICP-ATF)
IC Agile
Certified Professional - Agile Coaching (ICP-ACC)
IC Agile
Digital Leader
Handelsblatt Management Campus
Professional Scrum Product Owner II (PSPO-II)
Scrum.org
Professional Agile Leadership - Evidence-Based Management
Scrum.org
Professional Scrum with User Experience I
Scrum.org
Lean UX & Product Discovery for Agile Teams
Jeff Gothelf & Josh Seiden
Professional Scrum Master II (PSM-II)
Scrum.org
Professional Scrum with Kanban I
Scrum.org
Professional Scrum Master I (PSM-I)
Scrum.org
Professional Scrum Product Owner I (PSPO-I)
Scrum.org
Licensed Master Practitioner of NLP
NLP Life Training, London
Master of Professional Consulting
GSOB Gesellschaft für Systemische Organisationsberatung e.V.
Coaching Competencies in Leadership Roles
Siemens Learning Campus
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