Volker Thinnes
Kids' Soccer Coach
Experience
Kids' Soccer Coach
SC Rot-Weiß Bad Tölz e.V.
- Coaching and training children's soccer teams
Senior Management Consultant
THI/Consult
- Implementation of a Microsoft Dynamics CRM system to replace membership management and on-call planning for a Swiss dental association, including user training & change management
- Design and implementation of a CRM solution to replace the existing school administration & evaluation planning for the Canton of Zurich, including requirements validation during system rollout
- Support of the transformation of a DevOps team into a scaled model to increase efficiency
- Introduction of Scrum for user-centered development of a telemedicine practice software
- Requirements analysis & concept for digitizing application processes of the Federal Employment Agency
- Development of a patient portal solution to digitize patient workflows
- Agile product discovery & delivery of a chatbot solution as a digital health assistant
- Requirements engineering & business analysis for patient portals, physician front-ends, and teleconsultation platforms in the insurance and healthcare sector
- Expert consulting on integrating online services of a pharmacy network into the ADAC Health App
- Agile requirements management, user story creation, backlog management, and testing for frontend solutions & web applications for continuous development of a patient management software
- Requirements engineering & test management for process optimizations in Microsoft Dynamics CRM & FO
Manager
CBC Business Consultants AG
- Functional & disciplinary leadership of a team of consultants
- Management of projects for digitization & optimization of business processes
Head of Operations & Processes
Siemens Financial Services GmbH
- Operational management of the global Siemens Credit Warehouse, including budgeting and controlling for its cost centers, as well as organising international user conferences
- Subproject lead for Operations & IT: design & implementation of a global platform to digitize credit portfolio management in the Siemens Group
Head of Short Term Receivables – Operations
Siemens Financial Services GmbH
- Commercial & technical handling of revolving receivables purchases and sales
Manager Operations Factoring
Siemens Financial Services GmbH
- Operational execution and billing of revolving receivables purchases and sales
Bundesbank Inspector
Deutsche Bundesbank
- Handling cash and vault operations, giro payment transactions, credit processing, and banking supervision
Summary
As a Senior Product Owner (PSPO II), Agile Coach & Requirements Engineer with over 10 years of proven success in complex project environments, I build bridges between business & IT by translating multifaceted, multidimensional requirements into value-driven & compliant digital solutions.
In projects for the public sector (e.g. Federal Employment Agency) and large corporations, I have been responsible for functional concepts as Lead Analyst, Product Owner & Requirements Engineer, set up Confluence structures, managed backlogs, and supported the development of online portals from strategy to acceptance testing.
My strength is requirements management, from requirements analysis, specification, and documentation to backlog prioritization and control via Jira & Confluence. With my expertise in interface management and cross-system process integration, I ensure seamless workflows and consistent quality assurance of functionalities and processes.
Skills
Product Ownership & Business Analysis: Agile Methods (Scrum, Kanban, Lean Ux) Including Scaling, Stakeholder Management, Requirements Gathering, Product Roadmap & Backlog Management, Epics & User Stories, Interface Management, Testing & Quality Assurance, Facilitation Of Scrum Events
Software: Jira, Azure Devops, Confluence, Miro/mural, Microsoft Dynamics Crm, Sharepoint, Teams
Industries: Public Sector, Healthcare, Insurance, Financial Services
Languages
Education
University of the German Bundesbank
Diploma in Business Administration (FH), specialization in banking operations & central banking · Business Administration · Hachenburg, Germany
Certifications & licenses
Certified Professional – Adaptive Org Design (ICP-ORG)
IC Agile
Certified Professional – Systems Coaching (ICP-SYS)
IC Agile
Kids' Soccer Coach
Bavarian Football Association
Certified Professional - Agile Team Facilitation (ICP-ATF)
IC Agile
Professional Scrum Product Owner II (PSPO-II)
Scrum.org
Professional Agile Leadership - Evidence-Based Management (PAL-EBM)
Scrum.org
Professional Scrum with User Experience I (PSU I)
Scrum.org
Lean UX & Product Discovery For Agile Teams
Jeff Gothelf & Josh Seiden
Professional Scrum Master II (PSM-II)
Scrum.org
Certified Professional - Agile Coaching (ICP-ACC)
IC Agile
Professional Scrum with Kanban I (PSK I)
Scrum.org
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