Volker T.
Project Management
Experience
Oct 2024 - Present
1 yearSwitzerland
Project Lead
THI/Consult
- Design and implementation of a system to replace the legacy system at a Swiss school supervisory authority
- Requirements engineering with subject matter experts on the client side and the developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Methods and tools used: business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Apr 2024 - May 2025
1 year 2 monthsSwitzerland
Requirements Engineering and Test Management
THI/Consult
- Optimization of system processes and interfaces in an existing Microsoft Dynamics solution to increase usability and improve technical maintainability
- Requirements engineering with subject matter experts on the client side and the developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Planning the test strategy and execution, ongoing test management and reporting
- Methods and tools used: business analysis, requirements management, test management, project management, facilitation, Microsoft CRM Dynamics, Microsoft Dynamics 365 Finance and Operations, Azure DevOps
Dec 2023 - Jul 2024
8 monthsSwitzerland
Project Lead
THI/Consult
- Development of a CRM system for administration of a medical emergency organization and member management of a medical association
- Visualizing the requirements structure using digital whiteboards
- Requirements engineering with subject matter experts on the client side and developers
- Structured preparation, facilitation and follow-up of workshops and meetings
- Planning and reporting
- Methods and tools used: project management, agile methods, Kanban, Lean, training, facilitation, Microsoft CRM Dynamics, Azure DevOps, Miro
Jan 2023 - Aug 2023
8 monthsProduct Owner
THI/Consult
- Enhancement of an existing customer portal by expanding digital application workflows to include paper-based applications and questionnaires
- Clarification of requirements with business units
- Mediation of conflicting objectives between the business and technical subprojects
- "Negotiation" of a product roadmap
- Prioritizing the product backlog and refining the user stories
- Facilitation of agile meetings/Scrum events
- Methods and tools used: agile methods, Scrum, Kanban, Lean, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Skype for Business, Excel, PowerPoint, Excalidraw
Jan 2022 - Present
3 years 9 monthsSwitzerland
Scrum Master
THI/Consult
- Building and developing a high-performing Scrum team for the continuous development of patient management software
- Training the team on concepts and agile methods
- Coaching the product owner on backlog prioritization and user story refinement
- Facilitation of agile meetings/Scrum events
- Advising senior management on guiding strategic initiatives with agile methods and tools
- Methods and tools used: agile methods, Scrum, Kanban, Lean, coaching and mentoring, training, facilitation, creativity techniques, metrics, dashboards
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2021 - Jun 2022
8 monthsSenior Advisor Digital Health
THI/Consult
- Expanded the existing digital health app service offering with pharmacy network features
- Used a coaching approach to deliver workable solutions under time pressure
- Analyzed and documented requirements in collaboration with various stakeholders
- Prepared for and followed up on workshops and facilitated them
- Methods and tools used: Agile methods, Scrum, Lean, Coaching, Facilitation, Moderation, Stakeholder Management
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Figma, Excel, PowerPoint
Jul 2021 - Jan 2022
7 monthsAgile Coach
THI/Consult
- Replaced the triage software for a telemedicine provider and switched to a new service provider
- Guided the team in developing a plan for a gradual rollout of the new solution alongside the old system
- Helped the team design a Minimum Viable Product (MVP) and create a product roadmap
- Coached the team in applying agile methods
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, Coaching, Moderation and Facilitation, Creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Dec 2019 - Sep 2020
10 monthsScrum Master / Agile Coach
THI/Consult
- Designed and developed a web portal to digitize patient care for a telemedicine provider
- Prepared and moderated workshops for requirements gathering
- Coached the Product Owner in creating the initial product backlog and in ongoing agile requirements management
- Coached team members and their managers in adopting and applying agile methods
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, Coaching, Moderation and Facilitation, Creativity techniques
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Nov 2019 - Aug 2021
1 year 10 monthsGlobal Product Owner
THI/Consult
- Developed a low-threshold modular digital health assistant as a concierge chatbot
- Piloted in Germany and Austria, preparing for a global rollout
- Ran the RfP process to select a suitable development partner
- Created the initial product backlog based on prototype-driven market studies
- Managed stakeholders transparently using user story maps and digital collaboration tools
- Methods and tools used: Agile methods, Scrum, Kanban, Lean, Coaching, Moderation and Facilitation, User Story Mapping
- Tools: Jira, Confluence, Mural, Teams, SharePoint, Excel, PowerPoint
Jul 2017 - Dec 2020
3 years 6 monthsProxy Global Product Owner
THI/Consult
- Designed and developed a digital teleconsultation platform for an insurance group
- Conducted a pre-study to select a suitable core system for patient management
- Performed ongoing, transparent and visual stakeholder management
- Coached the Global Product Owner in agile methods
- Took over the role of Global Product Owner from May 2019
- Methods and tools used: Scrum, Kanban, Lean, Coaching and Mentoring, Training, Facilitation
- Tools: Jira, Confluence, Teams, SharePoint, Excel, PowerPoint
Jan 2015 - Jun 2017
2 years 6 monthsProxy Product Owner / Business Analyst
THI/Consult
- Design and development of a digital platform for delivering health coaching for an insurance group
- Preparation and facilitation of workshops with relevant stakeholders to gather business requirements
- Creation of the initial product backlog
- Conducting a feasibility study to select a suitable core system for patient management
- Ongoing agile requirements management
- Training and support of health coaches and dietitians on the system
- Methods and tools used: business analysis, lean, coaching, training, moderation, facilitation, creativity techniques
- Tools: Jira, Confluence, SharePoint, Microsoft Excel, Microsoft PowerPoint
Aug 2014 - Present
11 years 2 monthsBad Tölz, Germany
Management Consultant & Agile Coach
THI/Consult
- Advising the project management of a Swiss dental association on designing and implementing a system to replace the existing member administration and on-call scheduling
- Advising the executive board of a Swiss school oversight authority on system design and implementation to replace the current school management and evaluation planning
- Advising the management of a Swiss telemedicine provider on steering strategic initiatives using agile methods and tools
- Introducing Scrum for the continuous development of an existing practice management system by training in agile methods and promoting an agile mindset
- Coaching a team to develop a digital patient portal for telemedicine using agile methods
Mar 2013 - Jul 2014
1 year 5 monthsFrankfurt am Main, Germany
Manager
CBC Business Consultants AG
- Leading a team of consultants
- Team building and team development
- Digitizing business processes for a financial services provider
- Process optimizations in a bank's receivables management
- Evaluating IT strategy for a cooperative bank
- Design, implementation, and piloting of a smart home solution with assistance technology for a German insurance company
- Business continuity management for a German bank
Jan 2007 - Feb 2013
6 years 2 monthsMunich, Germany
Head of Operations & Processes
Siemens Financial Services GmbH
- Disciplinary and technical leadership of 3 teams operating the global credit warehouse for group treasury
- Budget responsibility for the assigned cost centers
- Design and implementation of a global credit portfolio management platform for the Siemens Group
- Management of external service providers
Jan 2001 - Sep 2004
3 years 9 monthsMunich, Germany
Operations Factoring Manager
Siemens Financial Services GmbH
- Technical and commercial handling of revolving purchases and sales of short-term trade receivables
- Conducting due diligence checks with customers
- Process documentation and continuous improvement
Oct 1998 - Jan 2001
2 years 4 monthsLudwigshafen, Germany
Bundesbank Inspector
Deutsche Bundesbank
- Handling cash and vault operations
- Handling payment transactions
- Loan processing and banking supervision
Summary
As a Product Owner and Agile Coach, steering and supporting complex transformation projects in finance, healthcare and public administration.
Department head at Siemens Financial Services, conception, implementation & operation of a global credit portfolio platform.
Expertise:
- Requirements Engineering
- Process Optimization
- Workshop Coordination
- Stakeholder Management
- Risk Tracking
Languages
German
NativeEnglish
AdvancedFrench
ElementaryEducation
Oct 1995 - Sep 1998
University of the German Federal Bank
Diploma in Business Administration (FH) · Business Administration, focus on banking operations and central banking · Hachenburg, Germany
Certifications & licenses
Certified Professional – Adaptive Org Design (ICP-ORG)
IC Agile
Certified Professional – Systems Coaching (ICP-SYS)
IC Agile
Children's Football Coach
Bavarian Football Association
Certified Professional - Agile Team Facilitation (ICP-ATF)
IC Agile
Certified Professional - Agile Coaching (ICP-ACC)
IC Agile
Digital Leader
Handelsblatt Management Campus
Professional Scrum Product Owner II (PSPO-II)
Scrum.org
Professional Agile Leadership - Evidence-Based Management
Scrum.org
Professional Scrum with User Experience I
Scrum.org
Lean UX & Product Discovery for Agile Teams
Jeff Gothelf & Josh Seiden
Professional Scrum Master II (PSM-II)
Scrum.org
Professional Scrum with Kanban I
Scrum.org
Professional Scrum Master I (PSM-I)
Scrum.org
Professional Scrum Product Owner I (PSPO-I)
Scrum.org
Licensed Master Practitioner of NLP
NLP Life Training, London
Master of Professional Consulting
GSOB Gesellschaft für Systemische Organisationsberatung e.V.
Coaching Competencies in Leadership Roles
Siemens Learning Campus
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