Angelo P.
Call Center Agent
Experience
Sep 2023 - Jun 2025
1 year 10 monthsAugsburg, Germany
Call Center Agent
Dialog Factory
- Telephone and written customer support for LVN
- Back office: Processing complaints, cancellations and meter reading corrections
- Data management with SAP (customer data, invoices)
- Successfully onboarded new colleagues to processes and systems
Dec 2022 - Sep 2023
10 monthsAugsburg, Germany
Call Center Agent
Helmes Personnel Service for Dialog Factory
- Written and telephone customer consultation on behalf of SWM (electricity/gas)
- Executing campaigns via phone and email
Feb 2022 - Dec 2022
11 monthsAugsburg, Germany
Test Center Employee
Bäuerle Ambulance
- Patient registration and documentation
- Ensuring hygiene standards
Mar 2021 - Feb 2022
1 yearIsmaning, Germany
Internship/Working Student
SC Grüne Heide Ismaning
- Training youth teams
- Supporting public relations and member administration
Jan 2016 - Dec 2024
9 yearsEmmering, Germany
Youth Coach & Youth Coordinator
FC Emmering
- Responsible for training and supervising youth teams
- Organizing tournaments and team events
- Social media management (Canva for graphics)
Summary
Bachelor of Arts in Sports Management with practical experience in customer service, data management (SAP), communication and organization.
Languages
German
NativeEnglish
IntermediateItalian
IntermediateSpanish
ElementaryEducation
Sep 2018 - Jan 2025
University of Applied Management
Bachelor of Arts, Sports Management · Sports Management · Ismaning, Germany
Sep 2009 - Jul 2018
Graf-Rasso-Gymnasium
Abitur (German high school diploma) · Fürstenfeldbruck, Germany
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