Recommended expert
Angelo Petrone
Call-Center Agent
Experience
Sep 2023 - Jun 2025
1 year 10 monthsAugsburg, Germany
Call-Center Agent
Dialog Factory
- Phone and written customer support for LVN
- Back office: handling complaints, cancellations and meter reading corrections
- Data management with SAP (customer data, invoices)
- Successfully onboarded new colleagues to processes and systems
Dec 2022 - Sep 2023
10 monthsAugsburg, Germany
Call-Center Agent
Helmes Personalservice für Dialog Factory
- Written and phone customer support on behalf of SWM (electricity/gas)
- Executed campaigns by phone and email
Feb 2022 - Dec 2022
11 monthsAugsburg, Germany
Mitarbeiter Testzentrum
Bäuerle Ambulanz
- Patient registration and documentation
- Ensuring hygiene standards
Mar 2021 - Feb 2022
1 yearIsmaning, Germany
Praktikum/Werkstudium
SC Grüne Heide Ismaning
- Coaching youth teams
- Supporting public relations and member management
Sep 2018 - Jan 2025
6 years 5 monthsIsmaning, Germany
Bachelor of Arts in Sports Management
Hochschule für angewandtes Management
Jan 2016 - Dec 2024
9 yearsYouth Coach & Youth Management
FC Emmering
- Responsible for training and supervising youth teams
- Organizing tournaments and team events
- Social media management (Canva for graphics)
Sep 2009 - Jul 2018
8 years 11 monthsFürstenfeldbruck, Germany
High school diploma
Graf-Rasso-Gymnasium
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Education (15 years), Sport (9 years), Utilities (2.5 years), and Healthcare (1 year).
Education
Sport
Utilities
Healthcare
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (9.5 years), Marketing (9 years), Customer Service (4.5 years), and Quality Assurance (1 year).
Operations
Marketing
Customer Service
Quality Assurance
Summary
Bachelor of Arts in Sports Management with practical experience in customer service, data management (SAP), communication and organization.
Skills
- Ms Office (Word, Excel, Outlook, Powerpoint)
- Sap (Customer Data Management)
- Canva (Basics)
- Ai Tools (Basic Knowledge Of Chatgpt And Deepseek)
Languages
German
NativeEnglish
IntermediateItalian
IntermediateSpanish
ElementaryEducation
Sep 2018 - Jan 2025
Hochschule für angewandtes Management
Bachelor of Arts, Sports Management · Sports Management · Ismaning, Germany
Sep 2009 - Jul 2018
Graf-Rasso-Gymnasium
High school diploma · Fürstenfeldbruck, Germany
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Angelo based?
Angelo is based in Augsburg, Germany.
What languages does Angelo speak?
Angelo speaks the following languages: German (Native), English (Intermediate), Italian (Intermediate), Spanish (Elementary).
How many years of experience does Angelo have?
Angelo has at least 16 years of experience. During this time, Angelo has worked in at least 6 different roles and for 7 different companies. The average length of individual experience is 2 years and 3 months. Note that Angelo may not have shared all experience and actually has more experience.
What roles would Angelo be best suited for?
Based on recent experience, Angelo would be well-suited for roles such as: Call-Center Agent, Mitarbeiter Testzentrum, Praktikum/Werkstudium.
What is Angelo's latest experience?
Angelo's most recent position is Call-Center Agent at Dialog Factory.
What companies has Angelo worked for in recent years?
In recent years, Angelo has worked for Dialog Factory, Helmes Personalservice für Dialog Factory, Bäuerle Ambulanz, SC Grüne Heide Ismaning, and Hochschule für angewandtes Management.
Which industries is Angelo most experienced in?
Angelo is most experienced in industries like Education, Sport and Recreation, and Utility Services. Angelo also has some experience in Healthcare.
Which business areas is Angelo most experienced in?
Angelo is most experienced in business areas like Operations, Marketing, and Customer Service. Angelo also has some experience in Quality Assurance (QA).
Which industries has Angelo worked in recently?
Angelo has recently worked in industries like Sport and Recreation, Education, and Utility Services.
Which business areas has Angelo worked in recently?
Angelo has recently worked in business areas like Operations, Marketing, and Customer Service.
What is Angelo's education?
Angelo holds a Bachelor in Sports Management from Hochschule für angewandtes Management.
What is the availability of Angelo?
Angelo is immediately available for suitable projects.
What is the rate of Angelo?
Angelo's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Angelo?
To hire Angelo, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 880-1040 €
Market avg: 880-1040 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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