Dedicated change expert with more than 27 years of specialist and leadership experience in customer service and sales, over 10 years as a freelance manager. Customer-focused setup, development and digitization of organizations, especially customer service and customer experience. Entrepreneur within the company – reliable, with a holistic view and a knack for future-proof and sustainable market developments. Empathetic and motivating leader with the ability to communicate complex changes so they are accepted and actively supported by colleagues and customers. High commitment, networked thinking beyond department boundaries.
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