SAP Subproject Manager (SCM, MM, EWM)

As a graduate engineer and business economist, I combine technical understanding, entrepreneurial drive, and an IT background with over 30 years of experience in optimizing business processes. As a former head of sales and marketing, I initiated cross-functional collaboration at both strategic and operational levels.

From digital ERP and CRM systems to efficient order-to-cash processes and agile CRM organization development: as an interim manager or consultant, I optimize your customer relationship management and boost your revenue growth. I implement sustainable, efficient processes, foster customer-focused thinking within the team, and create genuine customer closeness. In this way, I make a significant contribution to the success of your products and services.

• Transformation & Digitization: Whether SAP, Salesforce, contact center, or AI software: I know the CRM system market. I support you from selection to successful implementation in an agile process that leverages expertise at all levels of your organization.
• Customer Service & Customer Care: Has customer satisfaction dropped? Is your service hotline hard to reach? Are customer requests not reaching the right destination, or are processes and KPIs not working? I ensure efficient, optimized service processes, motivate your staff, and make your customers 'king' again.
• Process Management & Business Process Analysis: Lean and efficient processes are key to business success. I conduct and guide systematic analyses as the foundation for your software rollouts or planned organizational changes.