Oliver (Kurt) Schulz

As a graduate engineer and business economist, I combine technical know-how, entrepreneurial drive and an IT background with over 30 years of experience in optimizing business processes. As a former head of sales and marketing, I initiated cross-departmental collaboration – at both strategic and operational levels.

From digital ERP and CRM systems to efficient order-to-cash processes to the agile development of CRM organizations: as an interim manager or consultant, I optimize your customer relationship management and thus your revenue growth. I implement sustainable, efficient processes, promote customer-focused thinking in the team and create real customer proximity. This way, I make a significant contribution to the success of your products and services.

• Transformation & Digitalization: Whether SAP, Salesforce, contact center or AI software, I know the CRM system market. I support you from selection to successful implementation in an agile process that uses skills at all levels of the organization.
• Customer Service & Customer Care: Has customer satisfaction dropped? Is the service hotline hard to reach? Are customer inquiries not finding the right way, or are processes or KPIs not working? I ensure efficient, optimized service processes, motivated staff and that your customers become "king" again.
• Process Management & Business Process Analysis: Lean and efficient processes are the key to business success. I conduct and guide systematic analyses as a basis for your software rollouts or planned organizational changes.