Sandra Klinkenberg

Recommended expert

Burgdorf, Germany

Experience

Jan 2025 - Jan 2025

1 month

Webinar Leader - Blackout Prevention and Preparation

Webinar on Blackout - Brownout - Power failure - how do I recognise it and what can I do?

Dec 2023 - Feb 2025

1 year 3 months

Risk Manager Open Source

Institution Under Public Law

Conception of a risk management system (RMS) based on ISO 31000 – BluePrint, also for rollout for the entire organisation, and activation in the specific area
Realisation of risk management
Conception of a risk management system (RMS) based on ISO 31000 with an initial focus on the specific programme as a blueprint, also for rollout for the entire organisation and to support strategic risk management as well as maintaining a regulatory-compliant early warning system
Conception of an overarching risk management system for the product area
Control of the risk management process across all process steps
Systematic recording, analysis and evaluation of risks and corresponding countermeasures of varying complexity
Derivation of recommendations for action and decision templates for senior management
Initiation of countermeasures and monitoring of the implementation of risk countermeasures
Technical advice for customer project management

Nov 2023 - Nov 2023

1 month

Impulse Seminar Leader - Sustainability, CSR

What is sustainability & how can I act in the interests of sustainability?
Basics of sustainability
Specific consideration of sustainability concrete project examples
10 principles of the Global Compact & SDGs - sustainability goals
Sustainability reporting GRI
The BNK reporting framework used specifically for the territorial authority - correlations to the general reporting standards along with innovations & updates
Legal framework conditions such as the Supply Chain & Due Diligence Act
Sustainability in the public sector - explained in concrete terms using various examples from the participants' respective areas of responsibility and impact
Interactive seminar documentation as an information & reference tool for the participants

Oct 2023 - Present

2 years 4 months

Germany

Federal Partner – Voluntary Work

VBU, Verbund beratender Unternehmer e.V.

Nationwide network of qualified management consultants and advisors for SMEs

Nov 2022 - Oct 2023

1 year

Advisor

International Medium-Sized Production Company

Advisory and technical support of an international medium-sized production company with CRITIS & radiation protection relevance in the area of business continuation
Emergency and crisis management through specific conception, initiation and implementation of a BCMS - Continuity Management System in connection with the ISMS, QMS, Enterprise Risk Management & Compliance in the headquarters as well as all international locations and dependencies
Implementation triggered by the goal to obtain and maintain cyber security insurance

Jul 2020 - Oct 2021

1 year 4 months

Germany

Advisor

Service & Software Development Division

Building a comprehensive knowledge base to technically introduce continuity management and leading the kickoff meeting with the team, related departments, and the CFO
Technical support for the Head of Security and his team; responsible for the integrated multi-management system, including ISMS, BCM, risk management, and health and safety
Supporting the ISMS monitoring audit based on ISO/IEC 27001
Designing a BCM concept based on ISO 22301 and IT baseline protection (IT-Grundschutz), ISO 27031 IRBC, closely linked to the ISO 31000 risk management framework
Supporting the surveillance audit process and actively preparing within a division
Explaining and handing over information about the company's focus and development within the integrated multi-management system, including changes during the merger and integration into the purchasing group

May 2019 - Jan 2020

9 months

Germany

Advisor ITSCM - IT Security Manager

Automotive Group

Advising, designing, and supporting the Group's IT service continuity management (ITSCM) to maintain and enhance the global BCM/ITSCM
Designing and prototyping a tailored category management system to improve visibility, connectivity, and understanding of direct and indirect areas of impact

Jan 2018 - Jan 2020

2 years 1 month

Communication Manager / Senior Consultant, Expert

Automotive Group

Advising and supporting the internal launch of integrity and corporate responsibility initiatives for end customers

Jan 2018 - Jan 2020

2 years 1 month

Advisor and Sparring Partner

International Medium-Sized Companies, Shipbuilding

Advising and providing foundational development for understanding management systems, primarily quality management
Designing customized training programs for end customers, focusing on quality management in construction, production, and corporate management

Jan 2018 - Jan 2020

2 years 1 month

Germany

Training Manager

State of Lower Saxony

Advising and supporting the setup, maintenance, and development of change management and user enablement during digitalization
Setting up and rolling out initiatives across the entire state

Jan 2018 - Jan 2020

2 years 1 month

Associate Consultant, Expert, Business Management & Corporate Strategy Advisory

Telecommunications Group

Advisory services to improve the efficiency of the end customer in the course of digitalisation

Nov 2017 - Feb 2018

4 months

Germany

Advisor and Coach for IT Service Continuity Management (ITSCM)

German Landesbank

Advice on and responsibility for the specifications and basics ITSCM in connection and coordination with BCM
Restructuring & development programme for the IT and Business Continuity Management project of a Landesbank Group

Sep 2017 - Dec 2017

4 months

Germany

Advisor

Listed Insurance Group and Independent Subsidiaries

Advice & support for the creation of the company-wide and group-wide ITSCM guideline
Updating of the IT emergency preparedness concept and other documents according to ISO/IEC 27031, ISO 22301 and BSI 100-4
General consulting and coaching of colleagues in the existing team as well as directly adjacent and related areas on the topic of ITSCM
Maintenance of a functional IT service continuity management system incl. CIP, coordination with Group BCM
Advisory support of the areas vis-à-vis Group Leadership & Management, Internal Audit and Group Compliance

Dec 2016 - Feb 2018

1 year 3 months

Advisor and Coach for IT Service Continuity Management (ITSCM)

Banking & Insurance Industry

Holistic concept involving BCM, ISM and RISK, governance and organisation
Focus on KRITIS, ECB, MaGo, MaRISK, ISO, BSI, ITIL
Implementation of 2nd LoD including 1st and 3rd LoD

Dec 2016 - Jun 2017

7 months

Germany

Advisor in the Field of ITSM & Coach for the IT-Service Continuity Manager

Insurance Group

Set-up, integration and development of an ITSCM in an insurance group
Support & consulting in the creation of emergency scenarios, IT emergency & restart/recovery plans
General coaching of colleagues in the existing team on the topic of ITSCM on the basis of ISO/IEC 27031 and IT-Grundschutz BSI 100-4
Structural development and creation of tools for maintaining a functional BCMS-ITSCM system incl. continuous improvement process (CIP)
Development of a short, medium and long term roadmap
Close coordination with BCMS, IT areas, ISMS, IT security and risk management

Sep 2015 - Nov 2015

3 months

Brussels, Belgium

Director Training & Development

EFQM Brussels

Responsibilities: budget 1 mio. / bil. €, disciplinary 3 people
Supporting the development of excellence within and beyond Europe
Product harmonisation CSR; activities in preparation for amendment of EFQM model

Jan 2015 - Mar 2015

3 months

France

Advisor and Project-Related Team Member

ESA; ESTEC; Astrium EADS, Airbus Defence & Space

Failure Dataset for Safety & Reliability Analysis
Compilation and authorship of a general and generic dataset regarding project and organisational errors

Nov 2014 - Mar 2015

5 months

Germany

Consultant

Group of Companies

Study counselling in economics, state-certified business economist
Service for a study provider in Bremen

Nov 2013 - Nov 2013

1 month

Workshop Lecturer - 3rd Human Reliability Workshop

ESA – European Space Agency

Presentation on organisations, human factors and decision making

Sep 2013 - Oct 2014

1 year 2 months

Hanover, Germany

Consultant for Management Systems

Software Manufacturer in Hannover Reg.

Consulting, training and project coach for emergency and crisis management
Initial implementation of an emergency management and IT-emergency planning with INDART Professional
Area Manager for Qualification & Certification

Jul 2013 - Jul 2016

3 years 1 month

Auditor - Conducting Various SEDEX Audits

DQS-UL CFS

Planning, implementation and reporting of SMETA audits regarding sustainability in the supply chain
Audit basis included the ETI Code covering human rights, labour rights, occupational health and safety, environment and business ethics

Jun 2012 - Jan 2013

8 months

Germany

Concept Developer / Director Technical, CTO

Saudi Professionals Company

Concept development for a company foundation in Saudi Arabia focusing on holistic sustainable structural and organisational development
Product design and development; contract design and drafting; layout and design of corporate identity
Integration of partners and preparation for market entry with a technical focus
Specialised content: CSR, sustainability, European excellence, integrative management systems, new technologies, engineering and technology
Listing of required ICT and IT elements including CRM and CMS specifications

Apr 2011 - May 2011

2 months

Advisor in Science - Renewable Energies

Planning and development of a communication and action structure for a comprehensive energy storage concept
Realisation of the "Big Picture" and presentation of the concept to financial partners and investors

Jan 2011 - Dec 2011

1 year

Assessor – Voluntary Work

ILEP - EFQM Excellence Award

Appraisal and assessment as responsible assessor for employees and employee-related results criteria
Team partner for partnerships and resources criterion
Review of corporate and organisational structure, technical infrastructure, and operational structure from a holistic perspective

May 2010 - Dec 2010

8 months

Germany

Quality Manager and Internal Auditor

Energy Group

Strategic audit planning of corporate development up to the year 2025
Implementation and follow-up of internal process audits and annual ISO 9001 system audits
Preparing and supporting management reviews and external surveillance audits
Performing process maturity assessments and process consulting
Audit of company structure, technical infrastructure, and procedural organisation from a holistic perspective

Oct 2009 - Nov 2009

2 months

Trainer

Telecommunications Group

Conducting seminars on work organisation and time and self-management using MS Outlook
Managed groups of up to 20 persons

Jan 2009 - Dec 2011

3 years

Owner / Product Developer

Continuation of product development for the coaching system through further modules (KULTURclub)
Development of an organisational structure model based on an extended large-unit adapted structure
Development of a project overview structure to identify potentials in multi-project landscapes

Nov 2007 - Dec 2008

1 year 2 months

PMO and Deputy Project Manager

Telecommunications Group

Project Management Office & Programme Management Support for an international eHR project on Identity and Access/Account Management
Project tracking, communication, and reporting
Concept development for a national and international telecommunications group and its subsidiaries

Mar 2007 - Jun 2008

1 year 4 months

Germany

Internal Data Protection Officer (DPO)

Canadian Group

Responsibility for the disposal and destruction division as external Internal data protection officer for German companies of a Canadian group

Sep 2006 - Oct 2006

2 months

Advisor, Process Analyst

Construction Company

Business process consulting and process analysis for order processing
Recording, analysis, and suggestions for improvement from acquisition to after-sales
Development and implementation of workshops and individual discussions

Jun 2006 - Sep 2008

2 years 4 months

Advisor, Business Analyst, Business Coach

Healthcare, Services; SMEs

Advice and coaching on organisation and structure of products and seminar elements
Support in business plan preparation and structural conception of partner cooperation
Distribution Management: process and structure planning for sales areas and target groups
Development of an Excel-based IT-supported deployment and resource planning system with integrated financial evaluation

Jun 2006 - Jul 2007

1 year 2 months

Advisor, Responsible Sub-Project Manager

Healthcare, Service

Advice on building projects and company setup including feasibility and requirements assessment
Advice on construction project planning and phase planning
Constructional and commercial project development
Construction cost projection and resource planning

Jun 2006 - Jun 2006

1 month

Internal Auditor - Process Audit

Engineering, Plant Construction

Quality management and internal audit of order processing covering sales to after-sales
Planning and follow-up for a plant engineering company including process engineering and industrial assembly

Nov 2005 - Apr 2007

1 year 6 months

Cooperation Partner, Leadership Team

Network and cooperation building; selection of suitable partners and resource planning
Structural conception of cooperation and product conception

Aug 2005 - Oct 2005

3 months

Germany

Project Manager and Trainer - Sub-Project Management

Training and coaching of new and existing team leaders
Supervision of resource and staff deployment planning in Lübeck and Hamburg

Aug 2005 - Aug 2005

1 month

Berlin, Germany

Team Leader Without Assistance

Team management for service realisation and inventory for a chain of department stores
Managed team of up to 140 people
Staff training, resource planning, and deployment planning

Sep 2004 - Nov 2005

1 year 3 months

Team Leader with Assistance

Team management for service provision and inventory for a department store group
Team size up to 250 persons
Work preparation, staff training, and resource planning

Jan 2004 - Dec 2005

2 years

Lecturer / Trainer

Seminar on Office & Company Organisation for an educational institution of worker representation

Aug 2003 - Oct 2005

2 years 3 months

Interim Owner, Consultant, Business and Process Analyst

Business process development and reengineering of a small business followed by coaching
Interim Management; reorganisation & optimisation of internal processes
Process design for sales support, requirements recording and order processing
Reconstruction of a marketing and sales structure

Mar 2003 - Jun 2003

4 months

Business Process Advisor

Development of a sales concept with marketing plan for an online service company
Process development from pre-sales to after-sales
Personnel selection, training, and resource planning

Jan 2003 - Dec 2007

5 years

Business and Process Analyst, Advisor

Advisory and consulting for small and medium-sized enterprises up to 250 persons
Organisational and process consulting focusing on process ergonomics and optimisation
Corporate areas: organisational and operational structure, resource planning, order processing, and business administration
Monthly, quarterly and annual evaluations; financial year planning and corporate management
Business strategy and target planning including divisional planning
Consulting on certification and audits for ISO 9001

Jul 2002 - Present

23 years 7 months

Burgdorf, Germany

Advisory Business Economist, Independent Management Advisor

Sandra Klinkenberg

Commercial and technical advisory, sparring partner for experts, specialists & executives, interim manager
Project coach, Representative, Officer, Appointee, Auditor, examiner, referent
Corporate & organizational development, management systems, ICT
Corporate and organisational development; management systems for information security; business continuity management; CSR corporate social responsibility and sustainability management, ISO 26000, Global Compact and 10 principles, GRI report; business excellence and corporate governance; TQM, ISO 9001 quality management and internal audits; programme and project management, process management, organisational consulting
Moderation for target definition; strategy development and implementation and activation; development, planning and integration of concepts and designs; organisational advisory for highly effective processes and efficient procedures also for programs and projects
Commercial services: qualified office services, preparatory bookkeeping, accounting

Jul 2002 - Dec 2002

6 months

Assistant and Advisor to the Executive Board

Project and organisational support in the construction of a logistics centre (34,000 m²)
Assistant to management and construction project consultant
Internal and external process optimisation during construction
Personnel and secretarial management; order processing and invoicing

Jan 2002 - Dec 2008

7 years

Business and Process Analyst, Advisor

Consulting for small and medium-sized businesses up to 250+ people
Trainer for educational institutions, trade unions, and chambers (Chamber of Commerce & Crafts, Chamber of Lawyers & Tax Consultants)
Corporate development, re-organisation, and interim management
Organisational and process advisory; process management focusing on analysis and optimisation
Staff and management coaching and sparring partner for experts and executives

May 2001 - May 2002

1 year 1 month

Hamburg, Germany

Sales Representative in the Field

Trading Company in Hamburg

Commercial and technical consultant for conceptual interior design and contract furnishing
Resource management, concept planning, and construction supervision
Overall handling of contracts including purchasing of trade services
Acquisition of large and medium-sized clients; preparation of offers and contract negotiations

Jun 2000 - Apr 2001

11 months

Hamburg, Germany

Sales Representative in the Field

Trading Company in Hamburg

Commercial and technical advisor for conceptual interior design and object furnishing
Project development, processing, and construction support
Management of acquisition to after-sales and resource management

Nov 1999 - May 2000

7 months

Germany

Area Sales Manager for Northern Germany

Dutch Manufacturer and Trading Group

Structural design and development of the sales territory for the market launch of decorative outdoor lighting
Review and optimisation of the trading and dealer structure
Strategy development, implementation, and resource planning
Analysis and coordination of customer potential in relation to the product portfolio

Apr 1997 - Oct 1999

2 years 7 months

Oldenburg, Germany

Sales Representative in the Field

Trading Company in Oldenburg

Commercial and technical consultant for interior design and furnishing
Project development, processing, construction support, and resource management

Jan 1995 - Mar 1997

2 years 3 months

Bremen, Germany

Retail & Wholesale Merchant, Commercial Clerk

Trading Company, Bremen

Divisional responsibility for office supplies and object furnishing
Personnel responsibility to deputise; complaints processing; resource management and staff planning
Customer advisory service and sales in the office and field
Conception and implementation of marketing and advertising measures

Aug 1992 - Jan 1995

2 years 6 months

Bremen, Germany

Dual Professional Training, Retail & Wholesale

Trading Company in Bremen

Commercial Clerk in retail for investment capital goods
Divisional responsibility in coordination with managers; budget responsibility
Complaints processing and general order processing
Customer advisory service, marketing implementation, and staff training

Apr 1992 - Apr 1992

1 month

Bremen, Germany

Internship in Technical Specialised Trade

Wholesale Company in Bremen

Assignment in main warehouse, purchasing, sales, and registry departments

Summary

I specialize in holistic and sustainable development for businesses, organizations, and institutions, focusing on structural evolution, governance, and compliance. My expertise spans for e.g. CSR, ESG, sustainability, risk management, business continuity, information security, and total quality management. Also, I design and activate strategies for economic, corporate and organizational development, turnaround, restructuring, and reorganization, ensuring always alignment with ISO standards etc. and regulatory frameworks.

With my track record in developing of e.g. risk management systems, corporate governance models, sustainability initiatives and turnarounds, I deliver tailored solutions for complex challenges. My approach integrates among others strategy, leadership, and process optimization realized across industries, including automotive, finance, public administration, and technology, energy and further more. The implementation of integrative management systems© for corporate management and governance in a high effective manner is one of specialities.

Whether I am advising specialists and managers, coaching teams or taking on management and interim mandates, I bring a goal-/target-, solution- and results-orientated as well as entrepreneurial mindset to every assignment. My work is grounded in practical application, supported by certifications a.o. in BCM, CSR, ESG and Excellence, ensuring impactful and sustainable outcomes.

Skills

Structure Development • Organisationsecurity
Holistically Sustainable Corporate And Organisational Development, Structural Development
Entrepreneurial Manager And Cooperative Leader, Creating A Positive, Team- And Service-orientated Atmosphere
Commercial And Technical Advice For Corporate And Organisational Development As Well As Management Systems And Holistic Sustainable Development
Advisory And Support, Sparring, Assistance And Support, Concept Design & Activation
Turnaround, Pre-insolvency Measures For Legal Reorganisation And Re-structuring
Re-organisation And Alignment & Development – Economy, Business, Company And Organisation, Corporate Body, Institution Etc. – Goal And Target Definition, Team Building, Strategy, Organisation, Leadership, Integration, Activation And Improvement
Rapid Analysis Of Structures, Taking Into Account Strategies, Goals And Cultures, Cross-sector And Cross-divisional
Proposed Solutions For Effective Adaptation, Optimisation Or Development
Explanation Of The Need For And Motivation For Change As Well As Introduction To Topics And Subject Areas
Structure Development • Also Infrastructures Incl. Analysis, Risk, Control- And Governance Systems E.g. Cobit, Iks, Integrative Managementsystems, Catmanagement
Goal & Target Definition And Strategy Planning, Development, Implementation
Business, Corporate And Holistic Organisational Development, Cultural Development
Responsibility & Sustainability, Operational Capability And Resilience
New Technologies – Internet, Quantum Computing, Ai, Bigdata, Categoriemanagement
Safety & Security, Readiness For Business Continuity, Operability & Resilience, Sustainability
Organization, Alignment & Development: Program, Portfolio & Process Management; Process Ergonomics; Business Process Analysis, Development & Optimisation; Business Process Management & Development; Esm, E2e, C2c, Circle/circular Economy, Technologies
Responsibility & Sustainability • Corporate Social Responsibility (Csr) & Sustainability Management – Iso 26000 / Onr 192500 • Focus On Business And Csr: Sdgs, Esg, 10 Principles Of The Global Compact, Gri Sustainability Report, Sedex Smeta
Quality And Excellence: Quality And Total Quality Management (Tqm), Iso 9000, Iso 9001, Iso 9004, Iso 19011, Pdca Cycle, Cip, Audits, Assessments, Validation, Development Planning, Efqm
Continuity Management, Bcms, Irbc, Emergency & Crisis Management: Bcm – Iso 22301; Itscm – Iso/iec 27031; Nis2; Iso/ts 22317
Information Security: Isms – Iso 27001, Din Spec 27076
Project Management: Project Manager, Pmo, Organisation, Coordination And Control, Phase Planning, Project Consolidation, Programme And Portfolio Management, Project Development, Project Coaching, Team Building And Development, Construction Project Management, Change Management
Process Management: Process Ergonomics, Business Process Analysis, Development And Optimisation; Business Process Management And Development; Category Management; Big Data; Ai; Esm - Enterprise-service-management; E2e; C2c
Keywords: Holistic Sustainable Development; Structure Development; Sustainability; 10 Principles Of The Global Compact; Sdgs / Esgs; Circular Economy; Strategy; Governance; Compliance; Technology And Engineering; Ict; It; Artificial Intelligence; Ai; Quantum Computer; Quantum Computing; Post Quantum Cryptography; Pqc; Continuity; Irbc; Operational Capability; Business Continuity; Bcm; Emergency And Crisis Management; Brownout / Blackout Prevention And Preparedness; Smart-city; Smart Tools; Concepts And Designs; Corporate Security; Organisational Security; Security; Bcms; Isms; Information Security; Itscm; Risk Management; Corporate Development; Managementsystems; Csr; Corporate Social Responsibility; Corporate Responsibility; Quality; Qm; Tqm; Total Quality Management; Excellence; Bi - Business Intelligence; Goal; Target; Implementation; Sustainment; Continuous Improvement; Risk Mitigation; Potential Enhancement; Value Enhancement; Future Viability; Turnaround
It: Microsoft Office Inclusive Visio And Project; Lotus Notes; Mind Manager; Indart Professional; Inditor