Robert K.
MS Office Trainer
Experience
Aug 2008 - Present
17 years 1 monthDelmenhorst, Germany
Office Trainer
Klingenberg-IT
- Advice and training in the migration/rollout project for introducing Microsoft Windows and Office
- Microsoft Office & Office 365 trainer for Visio, Project, Outlook, PowerPoint, Word, Access, Excel, Excel for controllers, OneNote, Publisher, SharePoint for users
- Training in Visual Basic for Applications (VBA), Windows, Open Office & Libre Office
Jan 2008 - Jul 2008
7 monthsEmployee
Quotac GmbH
- Professional development courses in MS Office focusing on Access, Excel and PowerPoint
- HTML programming and web publisher course
- Adobe Photoshop CS3, Dreamweaver CS3, Flash CS3, GIMP
- ASP.Net 2.0, PHP 5.1 and MySQL
- Visual C# 2008, Java 6 basics for beginners and Java 6 introduction for advanced users
May 2007 - Dec 2007
8 monthsStuhr, Germany
Cantor Training Manager
Moderne Bauelemente GmbH & Co. KG
- Training and instruction of the internal sales team in using the Cantor manufacturing software
Sep 2006 - Apr 2007
8 monthsStuhr, Germany
Planning Department Clerk
Moderne Bauelemente GmbH & Co. KG
- Independently responsible for order preparation and technical processing of all orders in various IT programs for window, door and shutter manufacturing (e.g., Cantor, CAD and InSyMo)
- Creation of capacity planning and schedule monitoring
- Preparation for the role as Cantor Training Manager
Jan 2005 - Aug 2006
1 year 8 monthsStuhr, Germany
Retail Sales Clerk for DIY Stores
Moderne Bauelemente GmbH & Co. KG
- Nationwide support for the Toom hardware store chain
- Information on scope of delivery, delivery times and prices, as well as modification of ongoing orders
- Technical advice and clarifications
- Handling complaints and discrepancies, as well as issuing credit notes
Jul 2003 - Dec 2004
1 year 6 monthsStuhr, Germany
Training Manager InSyMo (IT)
Moderne Bauelemente GmbH & Co. KG
- Planning, coordinating, organizing, and delivering IT training sessions
- Presenting IT applications in the field to acquire new clients
- Level support in the back office
- Creating training materials and program documentation
- Implementing, installing, maintaining, training, and supporting a new mail system for staff and field teams (Outlook with LDAP address book)
- Conducting and evaluating usability tests
Aug 1998 - Jun 2003
4 years 11 monthsStuhr, Germany
Export Clerk – WEST
Moderne Bauelemente GmbH & Co. KG
- Primary support, quote creation, and order processing for customers in the Benelux region, Switzerland, Austria, Czech Republic, and other European markets
- Creating a compendium on export specifics with technical and costing background information
Apr 1995 - Jul 1998
3 years 4 monthsStuhr, Germany
Quotation Clerk/Projects
Moderne Bauelemente GmbH & Co. KG
- Preparing custom quotes and special orders
- Managing projects with submission of performance specifications
- Follow-up on quotes and involving field sales in project tracking
- Reviewing, evaluating, scheduling, and preparing projects for four employees
- Point of contact for problem solving and generating as well as handling project orders from own quotes
Sep 1994 - Mar 1995
7 monthsGretzenbach, Switzerland
Technical Back Office Manager
Moderne Bauelemente GmbH & Co. KG
- International assignment for Moderne Bauelemente Schweiz in Gretzenbach near Lucerne
- Administration, technical clarifications, logistics, customer support, IT/data transmission, and project processing
- Supporting field sales, client acquisition, and project processing
- Organizing own warehouse according to the needs of the Swiss market
Jun 1993 - Aug 1994
1 year 3 monthsStuhr, Germany
Quotation Clerk/Projects
Moderne Bauelemente GmbH & Co. KG
- Preparing custom quotes and special orders
- Managing projects and submitting performance specifications
- Follow-up on quotes and involving field sales in project tracking
May 1993 - Apr 1991
-2 yearsStuhr, Germany
Sales Administrator - Specialist Trade
Moderne Bauelemente GmbH & Co. KG
- Commercial and technical support of business customers in the specialist trade sector
- Providing information on the scope of delivery, delivery times and prices, as well as modifying ongoing orders
- Technical advice and clarifications
- Processing complaints and discrepancies, as well as issuing credit notes
Summary
Training specialist. Work as an IT coach and MS Office trainer for retraining and professional development programs. Conduct training and workshops for educational and business organizations, public and private institutions, as well as in the public sector. Serve as a consultant, for example in on-the-job training / floor walking or as a learning companion during Windows and MS Office migrations and in change management.
Languages
German
NativeEnglish
AdvancedFrench
ElementaryEducation
Aug 1988 - Jan 1991
Joh. Hinrich Lerbs AG
Apprenticeship as a wholesale and foreign trade merchant · Stuhr, Germany
Aug 1985 - Jul 1988
Syke High School
Syke, Germany
Aug 1980 - Jul 1985
Weyhe-Leeste Comprehensive School
Weyhe, Germany
...and 1 more
Certifications & licenses
Train The Trainer
Krawiec Consulting
Microsoft Certified Professional
Microsoft
ITIL Foundation Certificate
EXIN
Microsoft Office Specialist Expert
Microsoft Learning
Microsoft Office Specialist Master
Microsoft Learning
Microsoft Office Specialist
Microsoft Learning
Microsoft Office Specialist
Microsoft Learning
Microsoft Office Specialist Expert
Microsoft Learning
Microsoft Certified Trainer
Microsoft
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