Huy Nguyen
Modern Workplace & Dynamics 365 Consultant
Experience
Dec 2024 - Present
1 year 2 monthsModern Workplace & Dynamics 365 Consultant
Thinformatics
- Administration and enhancement of the M365 environment, including Teams, Exchange Online, Intune, and SharePoint Online
- Development of dashboards for performance monitoring with Microsoft Power BI
- Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
- Use of Jira and Azure DevOps to plan and execute user stories in an agile project context
- Participation in daily stand-ups, sprint planning, sprint reviews, and retrospectives as a technical point of contact
- Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
- Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi
Dec 2023 - Jan 2025
1 year 2 monthsHamburg, Germany
Application Support & Power Platform Consultant
COPiTOS GmbH
- Technical and functional 2nd-level support for the PL/SQL document management system Docunite
- Integration of Windows 10/11 with Azure AD, Teams, MS Office, SharePoint
- Development and maintenance of automated workflows with Microsoft Power Automate for HR, purchasing, and quality management
- Creation of training materials (PDF guides, how-to videos via Camtasia) and conducting individual and group trainings
- Handling support requests and change requests via ServiceNow
- Performing data migrations from legacy systems to the Docunite platform
- Technical support for IAM adjustments on Linux servers
- Creation of Power BI dashboards to analyze support times, ticket volume, and user feedback
Nov 2023 - Oct 2024
1 yearHamburg, Germany
IT Infrastructure Engineer with a focus on Automation
Amandus Kahl GmbH & Co. KG
- Responsible for packaging, distributing, and maintaining updates for business-critical specialized applications
- Implementation of silent installations and custom update packages for SAP S/4HANA add-ons & clients, Siemens TIA Portal, and EPLAN 2024
- Conducting tests and compatibility analyses before rollout, including snapshot rollback strategies via VMware
- Use of Baramundi and SCCM for staged software deployment with rollout control and rollback mechanisms
- Building an internal repository for update packages and configuration policies
- Documenting update packages according to ITIL standards and creating rollout guides for the service desk
- Client-server technology: DHCP/DNS, routing, and Windows Server, management and backup of SQL databases (Veeam Backup & Replication, SQL Server Management Studio)
- Project involvement in introducing new tools and cloud applications (M365, automation scripts)
- Assisting in the introduction and configuration of the OTOBO ticket system, including permissions management and workflows
- Training on Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive for Business
- Point of contact for external IT service providers and software vendors
Apr 2023 - Apr 2024
1 year 1 monthHamburg, Germany
IT System Architect Dynamics / Infrastructure
Intermed Pflegedienst GmbH & Co. Steinfeuer KG
- Planning and implementing a future-proof, scalable infrastructure with cloud connectivity and on-premises requirements
- Introduction and configuration of a centralized back-office solution focused on automation, data security, and user-friendliness
- Architectural design of Microsoft Dynamics 365 Sales for sales support and customer communication
- Implementation of business processes in Microsoft Power Apps, including data validation, user interfaces, and workflows
- Implementation of Microsoft security best practices, including data classification policies, role-based access, and backup concepts
Apr 2023 - Apr 2024
1 year 1 monthHamburg, Germany
CRM / ERP Consultant & Process Architect
Vitalset GmbH
- Introduction of cloud services (M365, Zoho, peripheral device control)
- Analysis, customization, and further development of used ERP and CRM systems (SelectLine, orgaMAX, MS Dynamics 365)
- Planning and execution of migrations to cloud-based platforms while complying with security standards
- Automation of administrative processes using the Power Platform and integration of third-party services via Azure Logic Apps
- Development and implementation of a role-based permission and access concept for all business areas
- Coordination with external system houses and managed service providers for implementing new systems
Sep 2022 - Feb 2023
6 monthsHamburg, Germany
System Administrator
GPS Projekt und Servicemanagement GmbH
- Client migration from Windows 10 to 11 including app compatibility testing
- Maintaining the software catalog in Baramundi and rolling out new packages including testing
- Introducing a multi-stage update process via Baramundi and Windows Update for Business
- Creating custom reports with Power BI on Baramundi package deployment and installation status
- Implementing SCCM reports for management on rollout progress and compliance status
- Assisting with migrating existing GPOs to a consolidated structure and MS Intune
- Documenting, performing first diagnosis, and escalating support cases to 2nd/3rd level (Jira, ServiceNow)
- Advising national and international clients on MS Dynamics maintenance, update, and upgrade processes within SLA agreements
- Analyzing and resolving systematic Power BI issues
- Providing phone support and technical guidance to on-site technicians for MS SharePoint installations
- Administering central applications and security-critical systems (AV solutions, proxy, M365 admin, VPN)
- Performing system upgrades, patch rollouts, and OS migrations (Windows 10→11)
- Maintaining a central product catalog including IT assets and lifecycle data
Jan 2021 - Jun 2022
1 year 6 monthsHamburg, Germany
Application Technician
Nordland System GmbH
- Creating concepts for sustainable IT procurement and exchange of more energy-efficient hardware
- Catch and dispatch in the ticket system
- Contributing to component and process design concepts
- Troubleshooting hardware, software, and service issues
- Managing data quality
- Continuously improving system architecture by revising existing code
- Conducting functional, non-functional, regression, and performance tests
- Developing databases, web forms, and file storage systems
Oct 2020 - Oct 2022
2 years 1 monthHamburg, Germany
IT System Analyst
Nevotec IT - Service GmbH
- Checking hardware and configuring new hardware and software
- Integrating automation and backup processes
- Providing end-user documentation and responding to tickets (ORTS ticket system, ServiceNow)
- Managing virtual servers and expanding network resources
- Implementing an automated back-office solution to review suspicious online retail transactions
- Analyzing business customer needs and developing strategies for resource optimization
- Creating standardized test specifications and catalogs
- Continuously adjusting production schedules, equipment, and workflows to changing requirements
Jun 2017 - Jun 2018
1 year 1 monthHamburg, Germany
Back Office Staff
Motel One Hamburg - Alster
- Maintaining databases and corresponding with customers
- Filing and archiving documents, handling mail and email
- Managing calendars and assisting in preparing presentations and meetings
- Organizing company events and general office tasks
- Assisting with budget planning and management
- Creating organizational charts and duty rosters
- Analyzing customer needs and providing information
Apr 2017 - Apr 2018
1 year 1 monthHamburg, Germany
Marketing Assistant
AIESEC Organisation
- Monitoring and controlling digital marketing activities (social media, online advertising, email marketing)
- Creating marketing materials for print and digital
- Responsible for marketing campaigns from design to execution and optimization
- Developing brand strategy and coordinating promotional activities
- Analyzing campaign efficiency and creating marketing plans
Aug 2015 - Oct 2016
1 year 3 monthsHanoi, Viet Nam
Sales Project Manager
Vietinbank AG
- Advising on insurance products (life, liability and property insurance)
- Analyzing income and asset situations to create individual ratings
- Reviewing loan applications, performing credit checks and drafting loan agreements
- Recommending investment products and serving private and corporate clients
- Processing special entries and account transactions
- Initiating and leading market research studies to improve policies
Oct 2014 - Oct 2015
1 year 1 monthHanoi, Viet Nam
Sales Representative
PTI Thu Do GmbH
- Advising on offers, cancellation periods and exchange policies
- Promoting sales by demonstrating products and using upselling techniques
- Acquiring new customers and serving national and international clients
- Preparing invoices and handling returns and exchanges
- Conducting project-related procurement negotiations
- Proactively following up on projects until successful completion
Oct 2012 - Oct 2013
1 year 1 monthHanoi, Viet Nam
Project Coordinator
IHK Vietnam
- Planning and managing projects from concept to implementation
- Creating detailed project, schedule and resource plans
- Communicating with project teams, clients and stakeholders
- Identifying necessary actions and preparing regular progress reports
- Monitoring project budget and motivating a team of ten people
Summary
Experienced IT consultant with many years of hands-on experience in the Microsoft environment, especially in the architecture, implementation, and optimization of Dynamics 365 Sales solutions. I bring extensive know-how in working with the Microsoft Power Platform (Power Automate, Power Apps, Power BI), Microsoft Azure, and Microsoft 365.
As a technical point of contact in agile projects (Scrum), I take responsibility for end-to-end architecture, support discovery phases, lead technical teams, and ensure close coordination with stakeholders and enterprise architecture guidelines.
My goal is to deliver scalable, secure, and user-centered solutions following Microsoft's best practices.
Skills
- Technical Support
- Teamwork
- Planning Management
- Infrastructure Focus
- Agile Project Management
- Automation Skills
- Troubleshooting And Analysis
- Strong Communication Skills
- Strong Problem-solving Skills
- 6 Years Of It Support Experience
- Strong Service Orientation
- Solid Product Knowledge In M365
- Client-server Technology
- Dhcp/dns
- Routing
- Microsoft Environment (Windows Server, Ad, Exchange, Sql Server)
- Automation Scripting
- Solid System Integration Skills
- Process Optimization
- Scrum
- Network Management
- Error Monitoring
- Data Conversion And Migration
- It Security
- Cloud Computing
- Virtualization (Vmware, Citrix)
- Dbaas
- Pl/sql
- Windows 10/11
- Ms Office And Ms 365
- Good Network Knowledge In Lan And Wlan Environments
- Erp
- Jquery
- Selenium
- Istqb
- Iam
- Linux Servers
- Test Implementation
- Software
- Azure/aws
- Vmware
- Fortinet
- Click2dial
- Hp Aruba
- Alcatel
- Baramundi
- Mecm
- Acmp
- Ms Intune
- Jira
- Ms Dynamics
- Sap
- Power Bi
- Power Automate
- Ms Sharepoint
- Monday
- Salesforce
- Orgamax
- Zoho
- Selectline
- Chat Gpt/gemini
- Servicenow
- Otrs System
- Docunite
- Visual Studio
Languages
Vietnamese
NativeGerman
AdvancedEnglish
AdvancedEducation
Oct 2018 - Oct 2024
University of Hamburg
Master of Arts · Work, Economy, Society - Economic and Sociological Studies · Hamburg, Germany
University of Economics
Bachelor · Economics · Viet Nam
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