Huy N.
Modern Workplace & Dynamics 365 Consultant
Experience
Dec 2024 - Present
9 monthsModern Workplace & Dynamics 365 Consultant
Thinformatics
- Administration and further development of the M365 environment including Teams, Exchange Online, Intune, SharePoint Online
- Development of dashboards for performance monitoring with Microsoft Power BI
- Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
- Use of Jira and Azure DevOps for planning and implementing user stories in an agile project context
- Participation in daily stand-ups, sprint planning, sprint reviews, and retrospectives as the technical point of contact
- Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
- Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi
Dec 2023 - Jan 2025
1 year 2 monthsApplication Support & Power Platform Consultant
COPiTOS GmbH
- Technical and functional 2nd-level support for the PL/SQL document management system Docunite with interfaces to Azure AD, Teams, MS Office, and SharePoint
- Development and maintenance of automated workflows with Microsoft Power Automate for HR, procurement, and quality management
- Creation of training materials (PDF guides, how-to videos via Camtasia) and delivery of individual and group training sessions
- Handling support requests and change requests through ServiceNow
- Performing data migrations from legacy systems to the Docunite platform and providing technical support for IAM adjustments
- Creating Power BI dashboards to analyze support times, ticket volume, and user feedback
Nov 2023 - Oct 2024
1 yearIT Infrastructure Engineer with a focus on Automation
Amandus Kahl GmbH & Co. KG
- Packaging, distribution, and maintenance of updates for business-critical specialized applications
- Implementation of silent installations and custom update packages for SAP S/4HANA add-ons & clients, Siemens TIA Portal, and EPLAN 2024
- License activation and configuration of firewall exceptions
- Conducting tests and compatibility analyses before rollout, including snapshot rollback strategies using VMware
- Use of Baramundi and SCCM for staged software distribution with rollout control and fallback mechanisms
- Setting up an internal repository for update packages and configuration policies
- Documenting update packages according to ITIL standards and creating rollout guides for the service desk
- Analysis and handling of technical requirements and incidents (DHCP/DNS, routing)
- Management of internal infrastructure (clients, servers, networks)
- Administration and backup of SQL databases, AD, Exchange using Veeam Backup & Replication and SQL Server Management Studio
- Participation in projects to introduce new tools (cloud applications)
- Introduction and configuration of the new ticket system OTOBO, including access rights management, ticket templates, and workflows
- Training and support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive for Business, Planner, Forms, Bookings)
- Point of contact for external IT service providers and software vendors
Apr 2023 - Apr 2024
1 year 1 monthIT System Architect Dynamics / Infrastructure
Intermed Pflegedienst GmbH & Co. Steinfeuer KG
- Planning and implementing a future-proof, scalable infrastructure with cloud integration and on-premises requirements
- Introduction and configuration of a centralized back-office solution focused on automation, data security, and user-friendliness
- Architecture design of Microsoft Dynamics 365 Sales for sales support and customer communication
- Implementation of business processes in Microsoft Power Apps, including data validation, user interfaces, and workflows
- Implementation of Microsoft security best practices, including data classification policies, role-based access, and backup concepts
Apr 2023 - Apr 2024
1 year 1 monthCRM / ERP Consultant & Process Architect
Vitalset GmbH
- Introduction of cloud services (M365, Zoho, peripheral device management)
- Analysis, customization, and enhancement of the used ERP and CRM systems (SelectLine, Orgamax, MS Dynamics 365)
- Planning and execution of migrations to cloud-based platforms while adhering to security standards
- Automation of administrative processes using the Power Platform
- Integration of third-party services via Azure Logic Apps
- Development and implementation of a role-based permissions and access concept
- Coordination with external system integrators and managed service providers during the implementation of new systems
Sep 2022 - Feb 2023
6 monthsSystem Administrator
GPS Projekt und Servicemanagement GmbH
- Client migration from Windows 10 to 11 including app compatibility tests
- Maintenance of the software catalog in Baramundi and rollout of new packages including testing
- Introduction of a multistage update process via Baramundi and Windows Update for Business
- Creation of custom Power BI reports on Baramundi package deployment and installation status
- Implementation of SCCM reports for management on rollout progress and compliance status
- Support for the migration of existing GPOs to a consolidated structure
- Documentation, first diagnosis, and escalation of support cases (Jira, ServiceNow)
- Consulting for national and international clients on MS Dynamics maintenance, update, and upgrade processes under SLA agreements
- Analysis and sustainable resolution of recurring Power BI issues (Event Viewer)
- Phone support and technical guidance for on-site technicians during installations and troubleshooting
- Administration of central applications and security-critical systems (AV solutions, proxy, M365 Admin, VPN)
- Performing system upgrades, patch rollouts, and OS migrations (Windows 10 → 11)
- Maintenance of a central product catalog including IT assets, pricing overviews, warranty, and lifecycle data (Baramundi)
- Project participation in the introduction of new tools and services (Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, Citrix)
Jan 2021 - Jun 2022
1 year 6 monthsApplication Technician
Nordland System GmbH
- Creating concepts for sustainable IT procurement and the eco-friendly exchange of more energy-efficient hardware
- Logging and dispatching tickets in the ticket system
- Contributing to the development of concepts for involved components and processes
- Resolving hardware, software, and service issues
- Data quality management
- Continuously improving the system architecture by revising existing code
- Eliminating customer issues by defining corrective actions and solutions
- Performing functional, non-functional, regression, and performance tests
- Developing databases, web forms, and file storage systems
Oct 2020 - Oct 2022
2 years 1 monthIT System Analyst
Nevotec IT - Service GmbH
- Professionally reviewing and configuring new hardware and software
- Integrating automation and backup processes
- Providing end-user documentation
- Responding to end-user support tickets (ORTS ticket system, ServiceNow)
- Independently managing virtual servers and network resources
- Extending operating systems with new features and components
- Ensuring security and data protection
- Introducing an automated backoffice solution to review suspicious online retail transactions
- Defining key values for operational mindsets and principles in department leadership
- Analyzing business clients' needs and supporting resource allocation and strategy planning
- Developing and supporting strategies for business clients
- Creating standardized test specifications and catalogs
- Regularly adjusting production schedules, equipment, and workflows to changing requirements
Jun 2017 - Jun 2018
1 year 1 monthBack Office Employee
Motel One Hamburg - Alster
- Maintaining databases and corresponding with customers
- Filing and archiving documents
- Handling mail and email correspondence
- Managing and maintaining files, documents, and other records
- Managing calendars and answering emails
- Assisting in preparing presentations and meetings
- Receiving, reviewing, and forwarding incoming communications via phone, email, and mail
- Organizing company events and celebrations
- General office tasks such as ordering office supplies
- Coordinating appointments and meetings
- Supporting budget planning and management
- Providing commercial support to internal staff and management
- Creating organizational and duty rosters
- Analyzing customer needs and providing information on products and services
Apr 2017 - Apr 2018
1 year 1 monthHamburg, Germany
Marketing Assistant
AIESEC Organisation
- Monitoring and managing digital marketing activities (social media, online advertising, email marketing)
- Selecting appropriate marketing communication channels
- Creating marketing materials for print and digital
- Responsible for marketing campaigns from design to optimization
- Developing and implementing a branding strategy
- Coordinating sales and promotional activities
- Analyzing campaign efficiency and gaining insights
- Collaborating with product management, research, and development
Aug 2015 - Oct 2016
1 year 3 monthsHanoi, Viet Nam
Sales Project Manager
Vietinbank AG
- Advising on life, liability, and property insurance
- Ensuring exceptional customer service
- Analyzing income and asset situations and creating ratings
- Assisting with account openings, loan applications, and financial terms
- Reviewing credit applications, conducting credit checks, and monitoring repayments
- Recommending investment products based on financial goals and risk appetite
- Performing special services such as check orders and payment blocks
- Buying and selling securities after market research
- Developing investment strategies for private and corporate clients
Oct 2014 - Oct 2015
1 year 1 monthHanoi, Viet Nam
Sales Representative
PTI Thu Do GmbH
- Advising on cancellation deadlines and exchange policies
- Receiving and handling customer inquiries
- Promoting sales through recommendations and demonstrations
- Greeting and advising customers
- Using upselling techniques
- Acquiring new customers
- Assessing the needs of prospects and customers
- Managing national and international customers and service providers
- Preparing invoices and processing returns and exchanges
- Conducting project-specific procurement negotiations and closely monitoring projects until completion
Oct 2012 - Oct 2013
1 year 1 monthHanoi, Viet Nam
Project Coordinator
IHK Vietnam
- Planning and managing projects from concept to implementation
- Creating detailed project, schedule, and resource plans
- Coordinating communication and collaboration with project teams
- Resolving conflicts within the project team, with clients, and stakeholders
- Identifying and managing issues and risks
- Ensuring compliance with quality and company standards
- Preparing regular progress reports
- Monitoring and managing the project budget
- Motivating and leading a team of 10 people
Summary
Experienced IT consultant with many years of hands-on experience in the Microsoft environment, especially in the architecture, implementation, and optimization of Dynamics 365 Sales solutions. I have extensive know-how in using the Microsoft Power Platform (Power Automate, Power Apps, Power BI), Microsoft Azure, and Microsoft 365.
As a technical point of contact in agile projects (Scrum), I take responsibility for the end-to-end architecture, support discovery phases, lead technical teams, and ensure close alignment with stakeholders and enterprise architecture standards. My goal is to deliver scalable, secure, and user-centered solutions following Microsoft's best practices.
Languages
Vietnamese
NativeGerman
AdvancedEnglish
AdvancedEducation
Oct 2018 - Oct 2024
University of Hamburg
Master of Arts · Work, Economy, Society - Economic and Sociological Studies · Hamburg, Germany
University of Economics
Economics · Viet Nam
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