Alagi Mansaray - Senior Project Manager S4HANA in the Energy Sector

Q: Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced) .

Q: How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies . The average length of individual experience is 4 months . Note that Alagi may not have shared all experience and actually has more experience.

Q: What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S4HANA in the Energy Sector at RKU Information and Telecommunication Services .

Q: What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Information and Telecommunication Services , BWI , Arvato , Mercedes-Benz , and Samson AG .

Q: Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology (IT) , Energy , and Insurance . Alagi also has some experience in Government and Public Administration , Aerospace and Defense , and Banking and Finance .

Q: Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology (IT) , Project Management , and Operations . Alagi also has some experience in Finance , Product Development , and Quality Assurance (QA) .

Q: Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology (IT) , Energy , and Aerospace and Defense .

Q: Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology (IT) , Project Management , and Operations .

Recommended expert

Dreieich, Germany

Experience

Nov 2024 - Jun 2025

8 months

Senior Project Manager S4HANA in the Energy Sector

RKU Information and Telecommunication Services

Coordination and monitoring of required tasks and necessary resources
Coordination and ensuring the information flow among involved departments
Windows 10/11
Time management and project control
Integration of S/4HANA solutions in collaboration with business units
Microsoft Project
Confluence
Jira
Microsoft Office
Microsoft Planner
Responsible expert for the services in the client management environment, as well as in patch management
Coordination of interfaces and integration with existing systems
Activating and enforcing multi-factor authentication (MFA)
Ensuring data migration and quality as part of the S/4HANA rollout
Creation of a work breakdown structure
Optimization of the design and implementation of service and client management processes
Azure AD
Project management & risk management
Regular updates and preparation of briefing documents for decision-makers
Building an additional Linux-based infrastructure for administrative purposes
Advising program management on transformation and migration projects
PowerShell scripting
Extension, maintenance, and troubleshooting of the existing ERP application
Synchronization with on-premises directories (Azure AD Connect)
Conducting conceptual design and planning
Procurement, integration, and deployment of MacBooks
Autopilot
Integration of systems into a client management system (Intune), as well as into MS Defender and Azure AD
Introduction of single sign-on for mobile devices & PCs
Migration from Active Directory to MS Intune
Implementation and integration of SAP S/4HANA solutions
Software packaging (MSI)
Mobile device management with MS Intune and MobileIron
Management of servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity management and permission administration
Access management

Apr 2024 - Aug 2025

1 year 5 months

Project Lead & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

Responsible for seamless integration of systems into the central log management environment, strictly following defined processes and standards.
Point of contact for all questions related to QRadar, NXLog, and Splunk products, including providing technical details and solution proposals.
Initiation and coordination of the planned replacement of QRadar hardware appliances to ensure optimal system performance.
Analysis of business processes and requirements
Conducting regular performance and capacity analyses on NXLog, QRadar, and other relevant systems to identify bottlenecks and initiate optimization measures.
Jira
SAFe
Confluence
Expert installation and configuration of QRadar hardware and software appliances according to current operating manuals and best practices.
Responsible for planning, conducting, and documenting Scrum meetings to ensure efficient project delivery.
Creation of comprehensive technical documentation, analyses, and designs based on applicable architecture guidelines and operating manuals.
Preparation for ISO 27001 audit
Automation: Development and implementation of automated processes to increase efficiency and reduce manual tasks.
Troubleshooting: Analysis and resolution of issues in the log management environment.
Training: Knowledge transfer to colleagues and conducting training on the used technologies.
Microsoft Office
Microsoft Planner
Microsoft Project
SOC
Implementation of new features & workflows
IT planning: Conceptualization and coordination of all IT-related aspects of the project, such as test plans, security measures, and technical infrastructure.
Interface management: Ensuring smooth collaboration between different project teams and external vendors.
Change management: Planning and execution of organizational changes related to the project.
Management of virtual appliances
Configuration of QRadar appliances
Firewall configuration
Planning and implementation of security and network infrastructures.

Mar 2024 - Sep 2024

7 months

Service Owner / Service Delivery Manager

Arvato

Designing and overseeing the Microsoft Intune environment to ensure compliance with agreed Service Level Agreements (SLAs).
Confluence
Proactive identification and implementation of measures for continuous improvement of Intune-based services and enhanced security.
Close collaboration with internal and external stakeholders to ensure seamless deployment and management of devices and applications.
SAFe
Configuration of device compliance policies
Definition and implementation of security policies and configurations in Microsoft Intune.
Win32
License management for infrastructure services
Monitoring and optimization of the Intune infrastructure to ensure high availability and performance.
Conducting risk assessments for changes in the Intune environment and deriving appropriate measures.
PowerShell scripting
Creation of detailed reports to analyze Intune usage and identify optimization potential.
Regular alignment with customers on the current state of the Intune environment and meeting agreed SLAs.
Escalation management for incidents and initiation of measures for rapid resolution.
Training and support for users in using Microsoft Intune.
Integration and management of Microsoft Entra (Azure AD)
Automation of routine tasks in Intune to improve efficiency.
Microsoft Project
Jira
Integration of Intune into other Microsoft 365 services.
Migration from existing MDM solutions to Intune.
Proactive protection: Identification and rapid remediation of security vulnerabilities in our complex IT infrastructure.
Global responsibility: Ensuring that all clients worldwide are up to date and secure through efficient patch management.
Creation of risk analyses
Autopilot
Rapid response: Professional evaluation, handling, and documentation of security incidents.
Transparent communication: Creation of detailed security reports that provide a comprehensive overview of the security posture.
Direct support: Individual consulting and assistance for users on security-related questions and issues.
Software packaging (MSI)
Continuous improvement: Active contribution to our security measures through the use of state-of-the-art tools and technologies.
Administration of firewalls and network structures.
Administration of virtual servers.
Microsoft Office
Microsoft Planner
VMware

Jul 2023 - Mar 2024

9 months

Microsoft Architect & Project Lead (Zero Trust & Conditional Access Policy Rollout)

Mercedes-Benz

Microsoft Office
Microsoft Planner
Identity and Access Management (IAM)
SAFe
Establishing regular communication with the IAM team
Developing a shared vision and strategy for IAM solutions
Confluence
Collaboration in implementing IAM projects
Supporting the IAM team in advancing IAM solutions
Maintenance and management of master data
Integration of Citrix Workspace with Microsoft Entra ID (Azure AD) and configuration of single sign-on (SSO) and multi-factor authentication (MFA)
AAD and M365 (Security & Compliance)
Creation of project plans and budgets
Coordination of resources and schedules
Leading and motivating project teams
Communication and coordination with stakeholders
Developing and implementing change management plans
Managing devices and users in Microsoft Intune
Assigning roles and permissions to users/groups
Implementing security policies and settings
Inventory and stock management
Supporting users in using Microsoft Intune
Developing concepts and roadmaps for endpoint management
Advising users and managers on the benefits of mobile work
Budget planning and control
Creation of a project plan
CrowdStrike
License management: allocation of licenses
Participation in industry conferences and workshops
Keeping up with current technical literature
Supporting the development and implementation of IT security policies
Activating and enforcing Self-Service Password Reset (SSPR)
Advising managers on IT security topics
Identifying security vulnerabilities in IAM solutions
Recommending measures to address security vulnerabilities
Configuration and customization of modules (e.g., Sales, Customer Service, Finance)
Jira
Supporting the implementation of security measures in IAM solutions
Implementing a new identity management solution in Azure
Implementing a new security solution in Azure
Advising managers on the benefits of Azure security features
Testing and documenting changes
MS Exchange administration
Automated provisioning/deprovisioning of users
Active Directory administration
Enabling, managing, and testing firewalls
Managing VMware and virtual appliances
Patch management

Apr 2023 - Oct 2023

7 months

Service and MS Client Manager Matrix42

Samson AG

Project estimation & billing
Coordination, design, and support in building the MS client environment
Administration of the Matrix42 environment
Software distribution using assignment groups & configuration groups in Matrix42
Creation, configuration & troubleshooting of Matrix42 workflows
Testing and documenting changes
Designing workflows in Matrix42
Handling interface communication between users and various business units
Time management
Jira
SAP interface development using SAP ABAP and Python
SAP One Identity Manager (OIM)
Responsible expert for services in the client management environment, as well as for patch management in Matrix42
Optimization of the design and implementation of service and client management processes using Matrix42
SAP CO/PS
Creation of stakeholder analyses
Stakeholder management
SentinelOne
License management: ordering licenses as needed
Documentation and reporting in Matrix42
Regular updates and preparation of briefing documents for decision-makers
Developing and implementing strategies for service and client management.
Responsible for effective patch management in the Matrix42 environment
Conducting conceptual designs and planning using Matrix42
Managing and optimizing the O365 and MS Azure environment.
Microsoft Office
Confluence
Microsoft Planner
Integration of third-party solutions or Microsoft Power Platform
Introduction of single sign-on for mobile devices & PCs
Windows Server Active Directory - identification and resolution of issues related to Active Directory services.
Ensuring seamless integration of O365 and MS Azure services.

Mar 2023 - Nov 2023

9 months

Rollout Manager & Product Owner - Development Support of Online Services

IT. Niedersachsen

Developing concepts for new IT applications in healthcare.
Product Owner of the Deployment Team
Requirements management
Requirements classification
Stakeholder management
Release planning and execution
Conducting and evaluating tests of the developed solutions
Conducting system demos
Identifying requirements through close collaboration with business units
Evaluating requirements regarding priority and feasibility
Creating a communication plan
Lead expert for services in the client management environment and patch management
Supporting the development process of IT applications
Creating requirement documents based on functional needs
Developing test scenarios and executing tests
Identifying and fixing bugs and vulnerabilities
Planning and rolling out new online services in healthcare
Ensuring a smooth launch in cooperation with business units
Procuring, integrating, and using MacBooks
Camera-based digital invoice processing
Microsoft Office
Microsoft Planner
Microsoft Project
Regular coordination with domain experts to gather and refine requirements
Communicating with stakeholders involved in OZG services in healthcare
Collaborating with software vendors
Identifying optimization potentials in the used IT tools
Monitoring and performance analysis with Citrix Director
Performing analyses to improve IT solutions with a focus on customer satisfaction
Updating and maintaining backlogs for ongoing projects
Ensuring that task priorities align with strategic goals
Regular reporting to project management on progress
Confluence
Actively supporting the development process for planned IT applications
Developing comprehensive test scenarios to ensure application quality
Planning, coordinating, and overseeing the rollout of the developed online services
Ensuring a smooth introduction and user acceptance
Developing automation scripts and configurations for deploying and managing infrastructure and applications
Implementing improvements to increase the efficiency and performance of applications
Continuous alignment and collaboration with business units to ensure IT solutions meet customer needs
Integrating customer-oriented improvement suggestions into development
Closely working with software vendors to integrate solutions and ensure interoperability
Analyzing log files and using Citrix Director for root cause analysis
MS Exchange Server administration and testing workflow
Patch management
Jira
HKRweb, HKR-Zentral, F15z/F13z, electronic invoice processing, payment monitoring procedures
Enabling firewalls and planning infrastructure.

Nov 2022 - Mar 2023

5 months

Project Manager in the Linux Client Area

DEVK

Coordinating and supervising necessary tasks and required resources
Microsoft Office
Microsoft Planner
Microsoft Project
Coordinating and ensuring information flow among involved teams
Time management
Creating a project plan
Lead expert for services in the client management environment and patch management
Enabling and enforcing multi-factor authentication (MFA)
Optimizing design and implementation of service and client management processes
Project management & risk management
Regular updates and preparing decision papers for stakeholders
Building an additional Linux-based infrastructure for administrative purposes
Expanding, maintaining, and troubleshooting the existing ERP application
Synchronization with on-premises directories (Azure AD Connect)
Jira
Confluence
Performing concept design and planning
Procuring, integrating, and using MacBooks
Integrating systems into a client management system (Intune), MS Defender, and Azure AD
Implementing single sign-on for mobile devices & PCs
Migrating from Active Directory to MS Intune
Mobile device management with MS Intune and MobileIron
Managing servers and services using Ansible
MIM (Microsoft Identity Manager)
Identity management and permission administration
Access management

Jun 2022 - Dec 2023

1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

Analyzing and resolving user issues at 3rd level and, if needed, 2nd level
Supporting, enhancing, analyzing, documenting, and maintaining standard and in-house solutions
Coordinating and performing release updates and patch installations
Technical software installations and configurations
Industry 4.0
Citrix Workspace
SAFe
Financial accounting & reporting
Troubleshooting user connections, application launches, print redirections, and performance issues
License management - configuring license servers
SAP IS-U
Lead expert for services in the client management environment and patch management
Windows Server release development and testing
Conducting comprehensive tests for new server releases
Optimizing design and implementation of service and client management processes
Documentation and reporting
Skills in creating IT security concepts
Automation using PowerShell – coding, updates, and patches
Resource planning
Advising on audits in the area of BSI and data protection
CDE / BIM (AchivCHAD, AutoDesk, ItwoCivil, Leica Infinity)
IoT
License management of SAP and non-SAP applications
SAP PM
SAP TREX
SAP CO/PS
SAP One Identity Manager (OIM)
Budget planning and control
SAP interface development using C and JS
BSI security concept
Knowledge in developing guidelines and requirements for IT security
Close collaboration with business units and IT project teams
CrowdStrike
Coordinating cooperation of external and internal service providers
Managing server and service configurations using Ansible
Stakeholder management
ServiceNow ITBM / ITSM / TNI / OMT / ITAM / ITOM / TSM / HAM / SPM
SCCM – packaging and rollout
LeanIX administration of infrastructure and interface management
Microsoft Office
Microsoft Planner
Maintaining the portfolio and roadmaps in the project portfolio management system
Implementing new functions & workflows
Maintaining application portfolios
Process analysis of the existing portfolio management
Improving IT portfolios
Planning & controlling the IT applications portfolio
Uffective portfolio management tool
Java and Linux knowledge for troubleshooting
Migrating department applications (testing, security check, end-to-end)
Confluence
Configuring risk-based login policies
Switching mobile device management from MobileIron to MS Intune
Jira
Training and support for end users
MIM (Microsoft Identity Manager) identity and access management

Jun 2022 - Oct 2022

5 months

Project Coordinator - MuleSoft & Portfolio Manager

TÜV

Jira
Confluence
Managing and documenting the MuleSoft project with Azure DevOps
Managing service providers for concept and implementation
Requesting effort estimates and quotes from service providers
System administration in the DevOps environment
Creating features / stories / tasks in Azure
Coordinating deployments to the QA system
Controlling promised deliveries in terms of timeline and scope
Creating a project structure plan
Coordinating, shaping, and supporting the setup of the MS client environment
Handling interface communication between users and various business units
Aligning requirements between business units and service providers
Developing new migration processes and the related IT tools
Maintaining and updating app images in Citrix Workspace
Project management & risk management
Designing and executing SAFe projects
Adapting the MS Dynamics API (interface)
Microsoft Office
Microsoft Planner
Microsoft Project
Ensuring operation of the ERP solution
Planning and conducting status meetings
Supporting the procurement process for requirements
Analyzing & maintaining existing software, interfaces & project portfolios
LeanIX administration of the infrastructure & interfaces to various applications & databases
Solution-oriented work
Stakeholder management
S/4HANA support and database maintenance
Preparing and conducting the MuleSoft Project Planning Board
Reporting project status in the internal JF of BS-IT
Discussing MuleSoft internal adjustments / process improvements

Apr 2022 - Sep 2022

6 months

Project Lead - DAP & VDI & Aternity Implementation

UNIQA

Testing and documenting changes
Azure AD administration
Microsoft Planner
Microsoft Project
Office 365 administration, troubleshooting, and support
Lead expert for services in the client management environment and patch management
Optimizing design and implementation of service and client management processes
Process automation by creating PowerShell scripts
Maintaining and managing master data
Optimizing existing PowerShell scripts to improve efficiency and performance
Jira
Creating a project plan
Creating, editing, and deleting user accounts with Microsoft Entra
Establishing and coordinating a technical operations team
Knowledge in creating IT security concepts
Migrating from Active Directory to MS Intune
Advising on audits in the area of BSI and data protection
Knowledge in developing guidelines and requirements for IT security
Communication plan, information for project risk assessment, analytical evaluation of stakeholders
Testing in the ERP system (Dynamics AX)
Further development in the area of customer relationship management applications
Microsoft Office
Defining and shaping processes
Creating a service level agreement
Preparing reports for management using common presentation techniques
Project planning and project management
Gathering and compiling results
Configuring and assembling servers
Database application: Oracle
MS Intune administration and certificate management for Android, iOS, macOS, Windows
Planning tests and POCs
Training and support for end users
Budgeting and resource planning
Intune certificate management and certificate administration
Intune endpoint management in client and MDM areas
Designing and setting up a central management for access and certificates on mobile devices via Intune
Developing an MDM concept within a bring-your-own-device policy
Converting and migrating mobile device management from MobileIron to MS Intune
Implementing CISCO Duo Zero Trust on mobile devices
Confluence
Financial accounting & reporting (accounts receivable, accounts payable, general ledger)
Assigning roles and rights to users/groups
MIM (Microsoft Identity Manager) - providing self-service portals, synchronization, and provisioning

Mar 2022 - Jun 2022

4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

Collaborating with ServiceNow subject matter experts to align and create training material
Jira
Collaborating with ServiceNow stakeholders to clarify requirements for communication & training material
Incident management, request management, problem management, including virtual machines, servers, storage and databases (ServiceNow)
ITOM: Server and device management (ServiceNow)
Network infrastructure management (ServiceNow)
Creating concepts and learning maps for various roles with different requirements
IoT
Microsoft Office
Microsoft Project
License management: ordering and assigning licenses
Responsible for MS Dynamics 365 FO/SCM
Creating and consolidating content (slides, videos, knowledge bases)
Confluence
SAFe
SAP CO/PS
SAP TREX
SAP Fiori
SAP One Identity Manager (OIM)
SAP interface development using SAP ABAP and C#
Preparing communication material and conducting knowledge transfer sessions on various topics
Monitoring progress and change management effectiveness
Developing presentations
Reporting progress of the ServiceNow change management project
Aligning with the central change management team for a unified approach
Industry 4.0
License management
SAP licensing landscape (ECC, S/4HANA, cloud products)
SAP license models (on-premise & cloud)
License management tools (ServiceNow)
S/4HANA
ServiceNow administrator / OMT / TNI
SAP catalog management admin
SAP PM
SAP ATLAS administrator & change management
SAP Enterprise Cloud Services
ServiceNow CSM & SPM module administration, configuration & implementation
Creating communication analyses
Microsoft Planner

Oct 2021 - Jan 2022

4 months

IT Consultant in Change Management

Advising customers on email management and mailing security, as well as O365
Design and implementation of an in-house software solution (iQ.Suite) for clients
Using the Matrix42 ticket system: classifying incidents and service requests
Microsoft Office
Confluence
Microsoft Planner
Developing automation scripts and configurations for provisioning and managing infrastructure and GBS applications using Terraform
Creating a communication plan
Managing configuration of servers and services using Terraform
IoT
SAP interface development using C# and C
Using Matrix42 asset management: asset recording and asset classification
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Incident management, request management, problem management, including virtual machines, servers, storage & databases (ServiceNow)
Supporting and further developing the SaaS security offering in the Microsoft Azure cloud
Related tasks such as analysis and migration of Exchange or HCL Domino
Jira
Server administration: Unix
Using GitHub for running developer scripts
SAP Fiori
SAP IS-U
SAP S/4HANA troubleshooting
SAP PM
SAP TREX
SAP One Identity Manager (OIM)
Close communication with IT regarding developments and customizations in MS Dynamics 365
First level support for issues in ERP systems
Infrastructure and integration of supplementary services (MDM, endpoint protection, Microsoft Teams)
Training and workshops for clients' technical contacts
Deployment via Kubernetes & HELM
Technical support for sales during the pre-sales phase
Continuously developing the company's know-how and offerings
Organizing and conducting workshops
Database management
Monitoring various servers & VMs
Configuration, management and MDM of MobileIron

Apr 2021 - Mar 2022

1 year

Project Manager IT Security & Modern Workspace COM-SYS & Portfolio Manager

1&1 Versatel

Analysis and gathering of business requirements and requirements management for the redevelopment of the IT system
Process modeling & analysis of IT project portfolio management
Citrix Workspace
Performing maintenance tasks, updates and upgrades of Citrix components
License management and capacity planning of the Citrix environment
Maintaining the portfolio and creating optimization solutions
Implementing portfolio processes and building them
Rapid 7
Microsoft Office
Microsoft Planner
Microsoft Project
Sentinel One
Crowdstrike
Windows Server release development and testing
Managing large IT project portfolios
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, operating system configurations, driver management, patch management
Confluence
Five years of professional experience in information security and data protection
Knowledge of establishing an information security management system
Experience in creating IT security concepts
Organizing project meetings
IoT
Consulting on auditing in BSI (Federal Office for Information Security) and data protection
Knowledge in developing policies and guidelines for IT security
Defining user stories, acceptance criteria and use cases
PowerShell scripting
Communication plan, information for risk assessment in the project, analytical stakeholder evaluation
Taking over project management for individual system components
Developing system and support system architecture, feasibility study, interface description
Jira
Autopilot
SSL certificate management
Managing IBM Qradar SIEM (software upgrades & maintenance)
Connecting cloud resources via Citrix Cloud
Integration into the IT landscape
Web application deployment via Docker containers using Ansible
Troubleshooting MySQL issues
Implementing use cases
Creating monthly reports in Qradar and Securetrack
Dividing work packages
Win32
Windows 10/11
Implementing route planning in MS Dynamics 365
Cisco Meraki configuration & Cisco ASA
Solution architecture and creating requirement specifications for system development
Planning and conducting quality assurance measures
Splunk administration
Analyzing log files and using Citrix Director for root cause analysis
Implementing and operating SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors and endpoint security solutions
Analyzing and fixing issues and errors
Advising clients on architecture, policies, lifecycle, migration and upgrades
Design, consulting and project management for network security
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing and query development
SD-WAN network setup
Conducting stakeholder analyses
Azure AD
WAN prioritization & creating configuration links
Configuring and deploying firewalls (Fortinet & Lancom)
MS Teams administration
SAP CO/PS
ServiceNow modules CSM, TNI, ITSM, OMT, ITAM, ITOM, SPM
Solution-oriented consulting in the Microsoft Office environment
Planning and executing an end-to-end implementation
Supporting administration and management of Microsoft 365 services
Software packaging (MSI)
Managing mobile devices with Microsoft Intune
Managing, configuring and implementing Cisco DUO two-factor authentication

Jan 2021 - Apr 2021

4 months

Common Data Environment CDE/BIM Admin and Assistant for Operational Management

DB Netz

Design and development of operational management processes (incident/problem management, user management, requirements management)
Managing user accounts for DB Netz (creating/changing/locking user accounts)
Configuring project data spaces according to DB Systel specifications
Incident management, operational process responsibility for incident management based on ITIL
Industry 4.0
Implementing changes to cross-functional master data
Coordinating, shaping and supporting the setup of the MS client environment
Confluence
Managing interface communication between users and various departments
Responsible expert for services in the client management environment, including patch management
Optimizing the design and implementation of service and client management processes
Documentation and reporting
Carrying out incident management (logging 1st and 2nd level support cases, analyzing support cases, monitoring 3rd level support)
Microsoft Office
Performing interface monitoring
Conducting error reporting
Analyzing functional requirements for ICT systems
Designing and communicating workarounds for issues
Supporting the Scrum team in understanding and applying agile values and the agile framework
Database management
Jira
MS Teams & SharePoint administration
Documenting operational management
Creating project plans
Structuring projects
Microsoft Planner
Identifying project risks
Conducting project closure
Scrum Master & agile project management methods

Aug 2020 - Jan 2021

6 months

SCCM Administrator

European Central Bank

Supporting the rollout of Windows 10 endpoints
Distributing software to endpoints
Creating and maintaining documentation
Point of contact for more than 30 local incident managers
Developing optimization proposals for operational processes
Monitoring project performance
Quality control of images
Jira
Microsoft Office
Confluence
Performance troubleshooting with Citrix Workspace
Bloomberg support: Anywhere (web), Terminal (client)
Imaging laptops and desktops
Hardware and software support
Error analysis and problem resolution
Creating architecture documents and sub-concepts in prevention, detection and response, risk and threat analyses
Installing hardware and software components
Backing up data and creating backups remotely
Recycling of no longer needed software
Replacing graphics cards on desktops
Setting up and dismantling workstations
Loading new devices with software & OS
Reading logs
Creating risk analyses
Bilingual scheduling of hardware returns
Team coordination & partial takeover of project manager tasks
Analyzing functional requirements for ICT systems
ServiceNow ticketing tool, project management, case management & change management
Regular participation in Scrum meetings within agile structures
LeanIX administration & configuration of the software database
Upgrading Jira and Confluence instances
Creating system documentation & reporting
Workspace Management (Ready Works)
Developing process flows in scheduling
System Administration (SCCM, AD)
Supporting & training employees
Escalation management
Creating and managing SIEM use cases and content
Microsoft Planner
Technical expertise in scripting, parsing and query development
Threat Hunting
Patching switches on workstations
Refurbishing old hardware
Creating & restoring backups using USMT
Shortening processes by using PowerShell scripts
Central certificate management and endpoint management via Microsoft Intune
MIM (Microsoft Identity Manager) identity management & access management

Dec 2019 - Apr 2020

5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

Developing route plans for a nationwide project
Business process analysis and design
Material provisioning and logistics coordination
SCCM endpoint management
Communication planning, risk assessment information for the project, analytical stakeholder evaluation
Jira administration
Process analysis and development
Project management (Jira and MS Project)
Risk management
Microsoft Planner
Confluence
Administration, configuration and support of the Atlassian tools Confluence and Jira
ServiceNow project planning & change management
Vehicle provisioning
Logging software and hardware errors of deployed clients
Coordinating various technical and human resource providers
Conducting incident audits and handling escalations for process issues
Inventory management
Organizing and running workshops
Implementation in MS Dynamics 365
Resource planning
Cost calculation & budgeting
Leading a team of 25 technicians
Creating project plans
Structuring projects
Microsoft Office
Microsoft Project
Analyzing technical requirements for ICT systems
Identifying project risks
Strategic project leadership: minimizing project risks
Conducting project closures
Scrum Master & agile project management methods

Jul 2019 - Mar 2020

9 months

Incident Manager & Administrator

European Central Bank

IT support for hardware and software issues
Bloomberg support: Anywhere (web), Terminal (client)
Point of contact for rollout technicians on hardware and software issues
Microsoft Office
Coordinating rollout technicians
ServiceNow ticketing tool, case management & asset management
SCCM
Resource planning
ITSM: incident management, request management, problem management (ServiceNow)
Advising on architecture decisions with consideration of ServiceNow standard modules
Advising and evaluating functional requirements for the ServiceNow cloud solution
Responsible for the cross-departmental central incident management process
Developing plugins and macros in the Atlassian environment
Jira
Monitoring project performance
Upgrading Jira and Confluence instances
Installation, configuration, integration, optimization and problem analysis
Microsoft Planner
OneDrive for Business, MS Teams & SharePoint administration, configuration and management
Coordinating, designing and supporting the setup of the MS client environment
Handling interface communication between users and various departments
Lead expert for client management services and patch management
Remote troubleshooting
Telephone support for subsidiaries
Intune certificate management and administration
User, device and Apple management
Endpoint management
System and network configuration
Web proxy
Database management
Ticket processing
Analyzing and resolving connection issues with Citrix Workspace
Maintaining the Active Directory infrastructure
Microsoft Exchange

Jan 2019 - Nov 2019

11 months

Project Manager PMO, Change Management

DZ BANK

Material provisioning
Allocating resources to assigned technicians
Planning workflows (server rollout)
ServiceNow project planning & change management
SCCM
Confluence
Jira
Experience creating and managing use cases and content
Technical expertise in query development
Organizing and providing vehicles and accommodation
Implementation in MS Dynamics 365
First point of contact for technicians with organizational questions
Resource planning
Taking on process roles as incident manager
Creating a project work breakdown structure
Responsible for continuously improving the ITIL incident management and request fulfillment processes
Microsoft Office
Analyzing and developing processes in the project team
Bloomberg support: Anywhere (web), Terminal (client)
MS Teams administration and management
Developing plugins and macros in the Atlassian environment
Cost calculation & budgeting
Leading a team of 25 technicians
Creating project plans
Structuring projects
ServiceNow modules CSM, TNI, OMT, ITAM, SPM
Identifying project risks
Conducting project closures
Microsoft Planner
Microsoft Project
ITIL & agile project management methods
Scheduling with end customers and providers
Escalating technical issues to appropriate support levels, escalation management
Configuring routers and switches

Dec 2018 - Jun 2019

7 months

IT Administrator

Allianz AG

Server hardware configuration
Installing and configuring Windows Server 2016
Implementing authentication mechanisms like SSO and MFA
Network setup
Setting up AD, DHCP, DNS, print servers, Addison software, virtual machines (Hyper-V)
Configuring network drives (scan paths)
ServiceNow ticketing tool
ITOM: Server and device management
Automation with PowerShell – scripting and updating scripts
CDE / BIM (AutoDesk)
ServiceNow ITSM, ITSAM, TNI, OMT, ITBM
Network infrastructure management (ServiceNow)
Delivering presentations on complex topics and documentation using ServiceNow
Jira
Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, OS configurations, driver management, patch management
Fiori apps
Database management
S/4HANA migration
Microsoft Office
Cisco Meraki & Cisco ASA
MuleSoft administration & management
Developing plugins and macros in the Atlassian environment
Installation, configuration, integration, optimization and problem analysis for complex applications and infrastructures
Planning server and network infrastructure
Coordinating infrastructure setup – creating concepts
Server data migration
Hardware upgrade
Coordinating, designing and supporting the setup of the MS client environment
Handling interface communication between users and various departments
Azure administration & configuration
Supporting major incident management and service desk teams
Creating a project plan
Creating and managing SIEM use cases and content
Technical expertise in scripting, parsing and query development

Feb 2018 - Dec 2018

11 months

Master Technician, Subproject PMO Lead, Incident Manager

R+V Versicherung

IT support for hardware and software issues
Point of contact for rollout technicians on hardware and software issues
Coordinating rollout technicians
ServiceNow ticketing tool & case management
SCCM
Enabling and enforcing self-service password reset (SSPR) with Microsoft Entra
Organizing project meetings
Jira
Microsoft Project
Microsoft Planner
ITSM: incident management, request management, problem management (ServiceNow)
ITAM: software asset management administrator, developer, user (ServiceNow)
Developing plugins and macros in the Atlassian environment
Developing a backup strategy for Jira & Confluence
Remote troubleshooting
Automation with PowerShell – scripting and updating scripts
Optimizing existing PowerShell scripts to improve efficiency and performance
Telephone support for subsidiaries
MS Exchange
Creating conditional access policies with Microsoft Entra
Electronic acceptance of new hardware
Windows Server installation & administration
Backup
Creating stakeholder analyses
Stakeholder management
Web proxy IP changes
S/4HANA troubleshooting and migration
Update control
MS Teams project management
Coordinating 2nd and 3rd level incident resolution
Responsible for IT incident management and problem management processes
Improving the incident management process with focus on efficiency, transparency and end-to-end accountability
Managing server group permissions
Server issue resolution
Implementing new hardware into the network
Creating user and group permissions and managing Active Directory
Ordering hardware
Software distribution
Inventory management
Resource planning
Cost calculation & budgeting
Leading a team of 25 technicians
Creating project plans
ServiceNow project planning
Structuring projects
Identifying project risks
Conducting project closures
Solving complex technical issues
Guiding, controlling and managing the entire rollout team
Confluence
Planning rollout and field support
Handling follow-up deliveries
Staging and migration
Decommissioning old and new devices
Printer configuration
On-site customer training
Switch and router configuration
Reporting and documentation
Cable management
Replacing KVM switches
Joining clients to the domain
Quality control and testing
Escalation management
Scheduling specific special cases
Supporting the overall project manager for internal operations

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (3.5 years), Energy (2 years), Government and Administration (2 years), Insurance (2 years), Aerospace and Defense (1.5 years), and Banking and Finance (1.5 years).

Information Technology

Energy

Government and Administration

Insurance

Aerospace and Defense

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (7 years), Project Management (7 years), Operations (3 years), Finance (1.5 years), Product Development (0.5 years), and Quality Assurance (0.5 years).

Information Technology

Project Management

Operations

Finance

Product Development

Quality Assurance

Skills

Project Matching

Stress Tolerance
Analytical And Organizational Skills
Teamwork
Talent Development And Mentoring
Team And Personnel Leadership
Resilience
Intercultural Competence
Understanding Of People
Motivation And Endurance
Problem-solving Skills
Strategic Approach
Quick Comprehension
Structured Work Style
Attention To Detail
Assertiveness
Persuasiveness And Enthusiasm
Presentation Techniques
Independence
Decision-making Ability
Determination And Goal Orientation
Self-confidence
Willingness To Learn

It Knowledge & Focus – Hardware

Pc/notebook Client
Smartphone
Server
Printer
Monitor
Scanner
Ip Telephony
Android
Apple
Network Hardware
Hardware Firewalls

Software/tools

Service Now Itom
Service Now Csm
Sap
Service Now Tni
Ninjarmm
Service Now Omt
Sap Monitoring
Service Now Itsm
Idguard
Sap Atlas
Ecs
Service Now Ham
Safe Scaled
Sap Pm (Pen Test)
Bim
Leanix
Sap Trex
Service Now Itbm
Soc
Agile Framework
Agile Project Management
Service Now Spm
Service Now Itam
Sap Is-u
Service Now Tsm
Mdm Mobile Iron
Sap Co/ps
Kibana/elasticsearch
Cisco Duo Mobile
Sap Solution Manager
Jira
Confluence
Mulesoft
Sap Cpi
Itil
Smartit
Sap Fiori Launchpad
Uffective Portfolio
Agile Project Management
Sap S/4hana
Cde (Winplan2.0)
Eplass
Sap Sso
Service Now Cmdb
Archivchad
Allplan
Autodesk
Itwo Civil
Leica Infinity
Ms Intune
Microsoft Entra (Azure Ad)
Matrix42
Large-scale Scrum
Active Directory
Microsoft Identity Manager (Mim)
Scrum Master
Project Management
Change Management
Swyx Management
Sccm
Splunk
Hkrweb
Hkr-zentral
Microsoft Teams
Framework Less
Ms Project
Password Safe
Metasploit
Skype For Business
Teamviewer
Tanss
Elasticsearch
Citrix
Citrix Workspace
Crowdstrike
Sentinel One
Apache Web Server
Ivanti
Websphere
Salesforce

Network

Lan/wlan
Tcp/ip
Adsl
Switch
Router
Ethernet
Isdn
Subnetting
Print Server
Vpn
Dns/dhcp

Operating Systems

Linux
Unix
Windows Os
Ios
Macos
Android
Blackberry
Windows Server

Programming Languages

Python
Javascript
C#
C
.Net
Html & Css
Sap Abap

Databases

Mysql
Oracle
Postgresql

Cloud

Aws
Azure
Sharepoint
Onedrive

Languages

German

Advanced

English

Advanced

French

Advanced

Education

Cyber Security

Computer Science

Certifications & licenses

CCNA Implementing And

CompTIA - Security+

CompTIA A+ & Network+

ITIL® Foundation (ITIL4)

Professional Scrum Master

SAP Request Management

Profile

Created

January 2025

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alagi based?

Alagi is based in Dreieich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Alagi speak?

Alagi speaks the following languages: German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Alagi have?

Alagi has at least 7 years of experience. During this time, Alagi has worked in at least 19 different roles and for 18 different companies. The average length of individual experience is 4 months. Note that Alagi may not have shared all experience and actually has more experience.

What roles would Alagi be best suited for?

Based on recent experience, Alagi would be well-suited for roles such as: Senior Project Manager S4HANA in the Energy Sector, Project Lead & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001, Service Owner / Service Delivery Manager.

What is Alagi's latest experience?

Alagi's most recent position is Senior Project Manager S4HANA in the Energy Sector at RKU Information and Telecommunication Services.

What companies has Alagi worked for in recent years?

In recent years, Alagi has worked for RKU Information and Telecommunication Services, BWI, Arvato, Mercedes-Benz, and Samson AG.

Which industries is Alagi most experienced in?

Alagi is most experienced in industries like Information Technology (IT), Energy, and Insurance. Alagi also has some experience in Government and Public Administration, Aerospace and Defense, and Banking and Finance.

Which business areas is Alagi most experienced in?

Alagi is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Alagi also has some experience in Finance, Product Development, and Quality Assurance (QA).

Which industries has Alagi worked in recently?

Alagi has recently worked in industries like Information Technology (IT), Energy, and Aerospace and Defense.

Which business areas has Alagi worked in recently?

Alagi has recently worked in business areas like Information Technology (IT), Project Management, and Operations.

What is Alagi's education?

Alagi attended education in Cyber Security.

Does Alagi have any certificates?

Alagi has 6 certificates. Among them, these include: CCNA Implementing And, CompTIA - Security+, and CompTIA A+ & Network+.

What is the availability of Alagi?

Alagi is immediately available part-time for suitable projects.

What is the rate of Alagi?

Alagi's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.