Alagi M.

Senior Project Manager S4HANA in the energy sector

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Dreieich, Germany

Experience

Nov 2024 - Jun 2025
8 months

Senior Project Manager S4HANA in the energy sector

RKU Informations- und Telekommunikationsdienste

  • Coordination and monitoring of required tasks and resources
  • Coordination and ensuring the information flow between the involved areas
  • Windows 10/11
  • Time management and project control
  • Integration of S/4 HANA solutions in collaboration with business units
  • Microsoft Project
  • Confluence
  • Jira
  • Microsoft Office
  • Microsoft Planner
  • Responsible expert for the client management environment services and for patch management
  • Coordination of interfaces and integration with existing systems
  • Activate and enforce multi-factor authentication (MFA)
  • Ensuring data migration and quality in the context of S/4HANA implementation
  • Creation of a project structure plan
  • Optimization of the design and implementation of service and client management processes
  • Azure AD
  • Project management & risk management
  • Regular updates and preparation of decision papers for stakeholders
  • Building an additional Linux-based infrastructure for administrative purposes
  • Consulting program management in transformation and migration projects
  • PowerShell scripting
  • Expansion, maintenance and troubleshooting of the existing ERP application
  • Synchronization with on-premises directories (Azure AD Connect)
  • Conducting conceptualization and planning
  • Procurement, integration and use of MacBooks
  • Autopilot
  • Integration of systems into a client management system (Intune) as well as MS Defender and Azure AD
  • Introduction of single sign-on for mobile devices & PCs
  • Migration from Active Directory to MS Intune
  • Implementation and integration of SAP S/4HANA solutions
  • Software packaging (MSI)
  • Mobile Device Management with MS Intune and Mobile Iron
  • Managing servers and services using Ansible
  • MIM (Microsoft Identity Manager)
  • Identity management and permission management
  • Access management
Apr 2024 - Aug 2025
1 year 5 months

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

  • Responsible for the seamless integration of systems into the central log management environment while strictly following defined processes and standards.
  • Point of contact for all questions about QRadar, NXLog and Splunk products, including providing technical details and solution proposals.
  • Initiation and coordination of the planned replacement of QRadar hardware appliances to ensure optimal system performance.
  • Analysis of business processes and requirements
  • Conducting regular performance and capacity analyses on NXLog, QRadar and other relevant systems to identify bottlenecks and initiate optimization measures.
  • Jira
  • SAFe
  • Confluence
  • Expert installation and configuration of QRadar hardware and software appliances according to current operation manuals and best practices.
  • Responsible for planning, conducting and documenting scrum meetings to ensure efficient project execution.
  • Creation of comprehensive technical documentation, analyses and concepts based on applicable architecture guidelines and operation manuals.
  • Preparation for ISO 27001 audit
  • Automation: Development and implementation of automated processes to increase efficiency and reduce manual tasks.
  • Troubleshooting: Analysis and resolution of issues in the log management environment.
  • Training: Transferring knowledge to colleagues and conducting training on the technologies used.
  • Microsoft Office
  • Microsoft Planner
  • Microsoft Project
  • SOC
  • Implementation of new features & workflows
  • IT planning: Conceptualization and coordination of all IT-related aspects of the project, such as test plans, security measures and technical infrastructure.
  • Interface management: Ensuring smooth collaboration between various project teams and external service providers.
  • Change management: Planning and carrying out organizational changes related to the project.
  • Management of virtual appliances
  • Configuration of QRadar appliances
  • Firewall configuration
  • Planning and implementation of security and network infrastructures.
Mar 2024 - Sep 2024
7 months

Service Owner / Service Delivery Manager

Arvato

  • Designing and overseeing the Microsoft Intune environment to ensure agreed service level agreements (SLAs).
  • Confluence
  • Proactively identifying and implementing measures for continuous improvement of Intune-based services and to increase security.
  • Close collaboration with internal and external stakeholders to ensure smooth deployment and management of devices and applications.
  • SAFe
  • Configuration of device compliance policies
  • Definition and implementation of security policies and configurations in Microsoft Intune.
  • Win32
  • License management for infrastructure services
  • Monitoring and optimizing the Intune infrastructure to ensure high availability and performance.
  • Conducting risk assessments for changes to the Intune environment and deriving corresponding measures.
  • PowerShell scripting
  • Creating detailed reports to analyze Intune usage and identify optimization potential.
  • Regular coordination with customers on the current state of the Intune environment and meeting agreed SLAs.
  • Escalation management for incidents and initiating measures for quick resolution.
  • Training and supporting users in using Microsoft Intune.
  • Integration and management of Microsoft Entra (Azure AD)
  • Automating routine tasks in Intune for increased efficiency.
  • Microsoft Project
  • Jira
  • Integration of Intune into other Microsoft 365 services.
  • Migration of existing MDM solutions to Intune.
  • Proactive protection: identifying and quickly resolving security vulnerabilities in our complex IT infrastructure.
  • Global responsibility: ensuring the currency and security of all clients deployed worldwide through efficient patch management.
  • Conducting risk analyses
  • Autopilot
  • Fast response: professional assessment, handling and documentation of security incidents.
  • Transparent communication: creating detailed security reports that provide a comprehensive overview of the security situation.
  • Direct support: individual advice and assistance to users on security-related questions and issues.
  • Software packaging (MSI)
  • Continuous improvement: actively shaping our security measures using state-of-the-art tools and technologies.
  • Administration of firewalls and network structures.
  • Administration of virtual servers.
  • Microsoft Office
  • Microsoft Planner
  • VMware
Jul 2023 - Mar 2024
9 months

Microsoft Architect & Project Manager (Zero Trust & Conditional Access Policy Implementation)

Mercedes Benz

  • Microsoft Office
  • Microsoft Planner
  • Identity and Access Management (IAM)
  • SAFe
  • Establishing regular exchanges with the IAM team
  • Developing a shared vision and strategy for IAM solutions
  • Confluence
  • Collaboration in the implementation of IAM projects
  • Supporting the IAM team in evolving IAM solutions
  • Maintaining and managing master data
  • Integration of Citrix Workspace with Microsoft Entra ID (Azure AD) and configuration of single sign-on (SSO) and multi-factor authentication (MFA)
  • AAD and M365 (Security & Compliance)
  • Creating project plans and budgets
  • Coordinating resources and schedules
  • Leading and motivating project teams
  • Communication and alignment with stakeholders
  • Developing and implementing change management plans
  • Managing devices and users in Microsoft Intune
  • Assigning roles and permissions to users/groups
  • Implementing security policies and settings
  • Warehouse and inventory management
  • Supporting end users in using Microsoft Intune
  • Developing concepts and roadmaps for endpoint management
  • Advising users and managers on the benefits of mobile working
  • Budget planning and control
  • Creation of a project plan
  • Crowdstrike
  • License management and assignment of licenses
  • Participation in professional conferences and workshops
  • Keeping up with and reading current professional literature
  • Assisting in the development and implementation of IT security policies
  • Enabling and enforcing self-service password reset (SSPR)
  • Advising managers on IT security topics
  • Identifying security gaps in IAM solutions
  • Recommending measures to fix security gaps
  • Configuring and customizing modules (e.g. Sales, Customer Service, Finance)
  • Jira
  • Supporting the implementation of security measures in IAM solutions
  • Implementing a new identity management solution in Azure
  • Implementing a new security solution in Azure
  • Advising managers on the benefits of Azure security features
  • Testing and documenting changes
  • MS Exchange administration
  • Automated provisioning/deprovisioning of users
  • Administration of Active Directory.
  • Enabling, managing and testing firewalls.
  • Managing VMware and virtual appliances.
  • Patch management
Apr 2023 - Oct 2023
7 months

Service and MS Client Manager Matrix42

Samson AG

  • Project estimation & billing
  • Coordination, design involvement and support in building the MS client environment
  • Administration of the Matrix 42 environment
  • Software distribution using assignment groups & configuration groups in Matrix 42
  • Creation, configuration & troubleshooting of Matrix 42 workflows
  • Testing and documenting changes
  • Designing workflows in Matrix 42
  • Handling interface communication between users and various departments
  • Time management
  • Jira
  • SAP interface development using SAP ABAP and Python
  • SAP One Identity Manager (OIM)
  • Responsible expert for services in the client management environment and in the patch management area of Matrix 42
  • Optimization of the design and implementation of service and client management processes using Matrix 42
  • SAP CO/PS
  • Creating stakeholder analyses
  • Stakeholder management
  • Sentinel One
  • License management: ordering licenses as needed
  • Documentation and reporting in Matrix 42
  • Regular updates and preparation of decision papers for stakeholders
  • Developing and implementing strategies for service and client management.
  • Responsible for effective patch management in the Matrix42 environment
  • Conducting design and planning using Matrix 42
  • Managing and optimizing the O365 and MS Azure environment.
  • Microsoft Office
  • Confluence
  • Microsoft Planner
  • Integration of third-party solutions or Microsoft Power Platform
  • Introduction of single sign-on for mobile devices & PCs
  • Windows Server Active Directory – identifying and resolving issues related to Active Directory services.
  • Ensuring smooth integration of O365 and MS Azure services.
Mar 2023 - Nov 2023
9 months

Rollout Manager & Product Owner for Development Support of Online Services

IT. Niedersachsen

  • Development of concepts for new IT applications in the healthcare sector.
  • Product Owner of the deployment team.
  • Requirements management.
  • Requirements classification.
  • Stakeholder management.
  • Release planning and execution.
  • Execution and analysis of tests for the developed solutions.
  • Conducting system demos.
  • Identifying requirements through close collaboration with specialist departments.
  • Evaluating requirements for priority and feasibility.
  • Creating a communication plan.
  • Lead expert for services in the client management environment and in patch management.
  • Supporting the development process of IT applications.
  • Preparing requirement documents based on functional needs.
  • Developing test scenarios and conducting tests.
  • Identifying and fixing bugs and vulnerabilities.
  • Planning and executing the rollout of new online services in the healthcare sector.
  • Ensuring a smooth launch in collaboration with the specialist departments.
  • Procurement, integration, and use of MacBooks.
  • Camera-based digital invoice processing.
  • Microsoft Office.
  • Microsoft Planner.
  • Microsoft Project.
  • Regular coordination with subject matter experts to gather and refine requirements.
  • Communication with stakeholders for OZG services in the healthcare sector.
  • Collaborating with specialized software vendors.
  • Identifying optimization potentials in the IT tools used.
  • Monitoring and performance analysis with Citrix Director.
  • Performing analyses to improve IT solutions in terms of customer satisfaction.
  • Updating and maintaining backlogs for ongoing projects.
  • Ensuring that task priorities align with strategic goals.
  • Regular reporting to project management on progress.
  • Confluence.
  • Actively supporting the development process for planned IT applications.
  • Developing comprehensive test scenarios to ensure application quality.
  • Planning, coordinating and overseeing the rollout of the developed online services.
  • Ensuring a smooth roll-out and user acceptance.
  • Developing automation scripts and configurations for deploying and managing infrastructure and applications.
  • Implementing improvements to increase application efficiency and performance.
  • Continuous alignment and collaboration with specialist departments to ensure IT solutions meet customer needs.
  • Integrating customer-focused improvement suggestions into development.
  • Close collaboration with specialized software vendors to integrate solutions and ensure interoperability.
  • Analyzing log files and using Citrix Director for root cause analysis.
  • Managing MS Exchange Server and testing workflows.
  • Patch management.
  • Jira.
  • HKRweb, HKR-Zentral, F15z/F13z, electronic invoice processing, payment monitoring procedures.
  • Configuring firewalls and planning infrastructure.
Nov 2022 - Mar 2023
5 months

Project Manager in the Linux Client Area

DEVK

  • Coordinating and monitoring necessary tasks and required resources.
  • Microsoft Office.
  • Microsoft Planner.
  • Microsoft Project.
  • Coordinating and ensuring information flow between involved areas.
  • Time management.
  • Creating a project plan.
  • Lead expert for services in the client management environment and in patch management.
  • Activating and enforcing multi-factor authentication (MFA).
  • Optimizing design and implementation of service and client management processes.
  • Project management & risk management.
  • Regular updates and preparation of decision papers for decision-makers.
  • Setting up an additional Linux-based infrastructure for administrative purposes.
  • Extending, maintaining, and troubleshooting the existing ERP application.
  • Synchronization with local directories (Azure AD Connect).
  • Jira.
  • Confluence.
  • Conducting concept design and planning.
  • Procurement, integration, and use of MacBooks.
  • Integrating systems into a client management system (Intune), as well as MS Defender and Azure AD.
  • Implementing single sign-on for mobile devices & PCs.
  • Migrating from Active Directory to MS Intune.
  • Mobile device management with MS Intune and MobileIron.
  • Managing servers and services using Ansible.
  • MIM (Microsoft Identity Manager).
  • Identity management and permission administration.
  • Access management.
Jun 2022 - Dec 2023
1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

  • Analyzing and resolving user issues at the 3rd level and, if necessary, at the 2nd level.
  • Supporting, extending, analyzing, documenting, and maintaining standard and in-house solutions.
  • Coordinating and performing release updates and patch installations.
  • Technical software installations and configurations.
  • Industry 4.0.
  • Citrix Workspace.
  • SAFe.
  • Financial accounting & reporting.
  • Error analysis and troubleshooting of user connections, application launches, print redirections, and performance issues.
  • License management configuration of license servers.
  • SAP IS-U.
  • Lead expert for services in the client management environment and in patch management.
  • Windows Server release development and testing.
  • Conducting comprehensive tests for new server releases.
  • Optimizing design and implementation of service and client management processes.
  • Documentation and reporting.
  • Knowledge of creating IT security concepts.
  • Automation using PowerShell – coding, updates, and patches.
  • Resource planning.
  • Consulting on audits in the area of BSI and data protection.
  • CDE / BIM (AchivCHAD, AutoDesk, ItwoCivil, Leica Infinity).
  • IoT.
  • License management of SAP & non-SAP applications.
  • SAP PM.
  • SAP TREX.
  • SAP CO/PS.
  • SAP One Identity Manager (OIM).
  • Budget planning and control.
  • SAP interface development using C and JavaScript.
  • BSI security concept design.
  • Knowledge in developing guidelines and standards for IT security.
  • Close collaboration with specialist departments and IT project teams.
  • CrowdStrike.
  • Coordinating cooperation with external and internal service providers.
  • Managing server and service configurations using Ansible.
  • Stakeholder management.
  • ServiceNow ITBM / ITSM / TNI / OMT / ITAM / ITOM / TSM / HAM / SPM.
  • SCCM – packaging and rollout.
  • LeanIX administration of infrastructure and interface management.
  • Microsoft Office.
  • Microsoft Planner.
  • Maintaining the portfolio and roadmaps in the project portfolio management system.
  • Implementing new functions & workflows.
  • Maintaining the application portfolios.
  • Process analysis of the existing portfolio management.
  • Improving IT portfolios.
  • Planning & controlling the IT applications portfolio.
  • Uffective portfolio management tool.
  • Java and Linux knowledge for troubleshooting.
  • Migration of specialized applications (testing, security checks, end-to-end).
  • Confluence.
  • Configuring risk-based sign-in policies.
  • Transitioning mobile device management from MobileIron to MS Intune.
  • Jira.
  • Training and support for end users.
  • MIM (Microsoft Identity Manager) identity and access management.
Jun 2022 - Oct 2022
5 months

Project Coordinator - MuleSoft & Portfolio Manager

TÜV

  • Jira.
  • Confluence.
  • Managing and documenting the MuleSoft project with Azure DevOps.
  • Managing service providers for concept design and implementation.
  • Requesting effort estimates and quotations from service providers.
  • System administration in a DevOps environment.
  • Creating features/stories/tasks in Azure.
  • Coordinating deployments on the QA system.
  • Controlling committed deliveries regarding timeline and scope.
  • Creating a project structure plan.
  • Coordinating, shaping and supporting the setup of the MS client environment.
  • Handling interface communication between users and various specialist departments.
  • Aligning requirements of specialist departments/service providers.
  • Developing new migration processes and associated IT-supported tools.
  • Maintaining and updating app images in Citrix Workspace.
  • Project management & risk management.
  • Designing and executing SAFe-related projects.
  • Customizing the MS Dynamics API (interface).
  • Microsoft Office.
  • Microsoft Planner.
  • Microsoft Project.
  • Ensuring operation of the ERP solution.
  • Planning and conducting status meetings.
  • Supporting the order process for requirements.
  • Analyzing & maintaining existing software, interfaces & project portfolios.
  • LeanIX administration of infrastructure & interfaces to various applications & databases.
  • Solution-oriented work.
  • Stakeholder management.
  • S/4HANA support and database maintenance.
  • Preparing and running the MuleSoft Project Planning Board.
  • Reporting project status in the internal JF of BS-IT.
  • Discussing internal MuleSoft adjustments/improvements to processes.
Apr 2022 - Sep 2022
6 months

Project Manager DAP & VDI & Aternity Implementation

UNIQA

  • Testing and documenting changes.
  • Azure AD administration.
  • Microsoft Planner.
  • Microsoft Project.
  • Office 365 administration, troubleshooting, and support.
  • Lead expert for services in the client management environment and in patch management.
  • Optimizing design and implementation of service and client management processes.
  • Process automation through creation of PowerShell scripts.
  • Maintaining and managing master data.
  • Optimizing existing PowerShell scripts to enhance efficiency and performance.
  • Jira.
  • Creating a project plan.
  • Creating, editing, and deleting user accounts with Microsoft Entra.
  • Setting up and coordinating a technical operations team.
  • Knowledge of creating IT security concepts.
  • Migrating from Active Directory to MS Intune.
  • Consulting on audits in the area of BSI and data protection.
  • Knowledge in developing guidelines and standards for IT security.
  • Communication plan, information for risk assessment in the project, analytical evaluation of stakeholders.
  • Testing in the ERP system (Dynamics AX).
  • Further development in the field of customer relationship management applications.
  • Microsoft Office.
  • Defining and designing processes.
  • Creating a service level agreement.
  • Creating reports for management using common presentation techniques.
  • Project planning and management.
  • Gathering and compiling results.
  • Configuring and assembling servers.
  • Database application: Oracle.
  • MS Intune administration and certificate management for Android, iOS, macOS, Windows.
  • Planning tests and POCs.
  • Training and support for end users.
  • Budgeting and resource planning.
  • Intune certificate management and administration.
  • Intune endpoint management in the client and MDM area.
  • Designing and setting up a central management for access and certificates on mobile devices via Intune.
  • Developing an MDM concept as part of the bring-your-own-device policy.
  • Transitioning and migrating mobile device management from MobileIron to MS Intune.
  • Implementing CISCO Duo Zero Trust on mobile devices.
  • Confluence.
  • Financial accounting & reporting (accounts receivable, accounts payable, general ledger).
  • Assigning roles and permissions to users/groups.
  • MIM (Microsoft Identity Manager) providing self-service portals, synchronization, and provisioning.
Mar 2022 - Jun 2022
4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

  • Collaborating with ServiceNow subject matter experts to align and create training material
  • Jira
  • Collaborating with ServiceNow stakeholders to clarify requirements for communication & training material
  • Incident management, request management, problem management, including virtual machines, servers, storage and databases (ServiceNow)
  • ITOM: Server and device management (ServiceNow)
  • Network infrastructure management (ServiceNow)
  • Creating concepts and learning maps for various roles with varying requirements
  • IoT
  • Microsoft Office
  • Microsoft Project
  • License management ordering and assigning licenses
  • Responsible for MS Dynamics 365 FO/SCM
  • Creating and consolidating content (slides, videos, knowledge bases)
  • Confluence
  • SAFe
  • SAP CO/PS
  • SAP TREX
  • SAP Fiori
  • SAP One Identity Manager (OIM)
  • SAP interface development using SAP ABAP and C#
  • Preparing communication material and conducting knowledge transfer sessions for various topics
  • Monitoring progress and change management effectiveness
  • Developing presentations
  • Reporting progress of ServiceNow change management project
  • Aligning with central change management team for unified change management
  • Industry 4.0
  • License management
  • SAP licensing landscape (ECC, S/4HANA, cloud products)
  • SAP licensing models (on-premise & cloud)
  • License management tools (ServiceNow)
  • S/4HANA
  • ServiceNow Administrator / OMT / TNI
  • SAP Catalog Management Admin
  • SAP PM
  • SAP ATLAS Administrator & Change Management
  • SAP Enterprise Cloud Services
  • ServiceNow modules CSM & SPM administration, configuration & implementation
  • Creating communication analyses
  • Microsoft Planner
Oct 2021 - Jan 2022
4 months

IT Consultant in Change Management

  • Advising clients on email management and email security, as well as O365
  • Designing and implementing an in-house software solution (iQ.Suite) for clients
  • Using the Matrix42 ticket system. Classifying incidents and service requests.
  • Microsoft Office
  • Confluence
  • Microsoft Planner
  • Developing automation scripts and configurations to deploy and manage infrastructure and GBS applications using Terraform
  • Creating a communications plan
  • Managing server and service configurations using Terraform
  • IoT
  • Developing SAP interfaces using C# and C
  • Using Matrix42 asset management. Asset recording and asset classification.
  • Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, OS configurations, driver management, patch management.
  • Incident management, request management, problem management, including virtual machines, servers, storage & databases (ServiceNow)
  • Supporting and further developing the SaaS security offering in Microsoft Azure Cloud
  • Related topics like analysis and migration of Exchange or HCL Domino
  • Jira
  • Server administration: Unix
  • Using GitHub to apply developer scripts
  • SAP Fiori
  • SAP IS-U
  • SAP S/4HANA troubleshooting
  • SAP PM
  • SAP TREX
  • SAP One Identity Manager (OIM)
  • Close communication with IT regarding developments and adjustments in MS Dynamics 365
  • First level support for issues in ERP systems
  • Infrastructures and integration of additional services (MDM, endpoint protection, Microsoft Teams)
  • Training and workshops for clients' technical contacts
  • Deployment via Kubernetes & HELM
  • Technical support for sales in the pre-sales phase
  • Continuous development of the company's know-how and offerings
  • Organizing and conducting workshops
  • Database management
  • Monitoring various servers & VMs
  • Configuration, management and MDM of MobileIron
Apr 2021 - Mar 2022
1 year

Project Manager IT Security & Modern Workspace COM-SYS & Portfolio Manager

1&1 Versatel

  • Analyzing and gathering business requirements and requirement management for redeveloping the IT system
  • Process modeling & analysis of IT project portfolio management
  • Citrix Workspace
  • Performing maintenance, updates and upgrades of Citrix components
  • License management and capacity planning of the Citrix environment
  • Maintaining the portfolio and creating optimization solutions
  • Implementing portfolio processes and their setup
  • Rapid7
  • Microsoft Office
  • Microsoft Planner
  • Microsoft Project
  • SentinelOne
  • CrowdStrike
  • Windows Server release development and testing
  • Managing large IT project portfolios
  • Using Matrix42 Empirum: software distribution, creating and managing configuration and assignment groups, OS configurations, driver management, patch management.
  • Confluence
  • Five years of professional experience in information security and data protection
  • Knowledge of establishing an information security management system
  • Knowledge of creating IT security concepts
  • Organizing project meetings
  • IoT
  • Consulting on audits in the BSI and data protection area
  • Knowledge in developing policies and guidelines for IT security
  • Defining user stories, acceptance criteria and use cases
  • PowerShell scripting
  • Communication plan, risk assessment information in the project, analytical evaluation of stakeholders
  • Taking over project management for individual system components
  • Developing the architecture of the system and support systems, feasibility study, interface description
  • Jira
  • Autopilot
  • SSL certificate management
  • Managing IBM QRadar SIEM (software upgrades & maintenance)
  • Connecting cloud resources via Citrix Cloud
  • Integration into the IT landscape
  • Web application deployment via Docker container using Ansible
  • Troubleshooting MySQL issues
  • Implementing use cases
  • Creating monthly reports in QRadar and SecureTrack.
  • Allocating work packages
  • Win32
  • Windows 10/11
  • Implementing routing plans in MS Dynamics 365
  • Cisco Meraki configuration & Cisco ASA
  • Solution architecture and creating requirement specifications for system development
  • Planning and carrying out quality assurance measures
  • Splunk administration
  • Analyzing log files and using Citrix Director for root cause analysis
  • Implementing and operating SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors and endpoint security solutions
  • Analyzing and fixing disruptions and errors
  • Advising clients on architecture, rule sets, lifecycle, migration and upgrades.
  • Design, consulting and project management for network security.
  • Creating and managing SIEM use cases and content
  • Technical expertise in scripting, parsing and query development
  • SD-WAN network setup
  • Creating stakeholder analyses
  • Azure AD
  • WAN prioritization & creating config links
  • Configuring and commissioning firewalls (Fortinet & Lancom)
  • MS Teams administration
  • SAP CO/PS
  • ServiceNow modules CSM, TNI, ITSM, OMT, ITAM, ITOM, SPM
  • Solution-oriented consulting in the Microsoft Office environment
  • Planning and executing an end-to-end implementation
  • Supporting administration and management of Microsoft 365 services
  • Software packaging (MSI)
  • Managing mobile devices with Microsoft Intune
  • Managing, configuring and implementing Cisco Duo two-factor authentication
Jan 2021 - Apr 2021
4 months

Common Data Environment CDE/BIM Admin and Assistant to Operational Management

DB Netz

  • Designing and further developing operational management processes (incident/problem management, user management, requirement management)
  • Performing user management for DB Netz (creating/changing/locking user accounts)
  • Configuring project data spaces according to DB Systel guidelines
  • Incident management, operational process responsibility for incident management based on ITIL
  • Industry 4.0
  • Making adjustments to overarching master data
  • Coordinating, shaping and supporting the setup of the MS client environment
  • Confluence
  • Handling interface communication between users and various departments
  • Lead expert for services in the client management environment, and in patch management
  • Optimizing the design and implementation of service and client management processes
  • Documentation and reporting
  • Performing incident management (recording 1st and 2nd level support cases, analyzing support cases, overseeing 3rd level support)
  • Microsoft Office
  • Performing interface monitoring
  • Performing error reporting
  • Analyzing technical requirements of ICT systems
  • Designing and communicating workarounds for issues
  • Helping the Scrum team understand and apply agile values and the agile framework
  • Database management
  • Jira
  • MS Teams & SharePoint administration
  • Operational management documentation
  • Creating project plans
  • Structuring projects
  • Microsoft Planner
  • Identifying project risks
  • Conducting project closure
  • Scrum Master & agile project management methods
Aug 2020 - Jan 2021
6 months

SCCM Administrator

European Central Bank

  • Support in rolling out Windows 10 devices
  • Deploying software to devices
  • Creating and maintaining documentation
  • Point of contact for more than 30 local incident managers
  • Developing optimization proposals for operational processes
  • Monitoring project performance
  • Quality control of the image
  • Jira
  • Microsoft Office
  • Confluence
  • Performance troubleshooting with Citrix Workspace
  • Bloomberg support: Anywhere (web), Terminal (client)
  • Imaging laptops and desktops
  • Hardware and software support.
  • Error analysis and problem solving.
  • Creating architecture documents and sub-concepts in prevention, detection and response, risk and threat analysis.
  • Installing hardware and software components.
  • Data backup and creating backups remotely.
  • Recycling software that is no longer needed.
  • Replacing graphics cards on desktops
  • Setting up and dismantling workstations
  • Loading new devices with software & OS
  • Reading logs
  • Creating risk analyses
  • Bilingual scheduling of hardware returns
  • Team coordination & partial takeover of project manager tasks
  • Analyzing technical requirements of ICT systems
  • ServiceNow ticketing tool, project management, case management & change management
  • Regular participation in SCRUM meetings in agile environments
  • LeanIX administration & configuration of the software database
  • Upgrading Jira and Confluence instances
  • Creating system documentation & reporting
  • Workspace management (ReadyWorks)
  • Developing scheduling workflows
  • System administration (SCCM, AD)
  • Supporting & training staff
  • Escalation management
  • Creating and managing SIEM use cases and content
  • Microsoft Planner
  • Technical expertise in scripting, parsing and query development
  • Threat hunting
  • Patching switches at the workstations
  • Refurbishing old hardware
  • Creating & restoring backups via USMT
  • Process shortening by using PowerShell scripts
  • Central certificate management and endpoint management via Microsoft Intune
  • MIM (Microsoft Identity Manager) identity & access management
Dec 2019 - Apr 2020
5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

  • Development of route plans for a nationwide project
  • Business process analysis and design
  • Material provisioning and logistics coordination
  • SCCM endpoint management
  • Communication plan, risk assessment information for the project, analytical stakeholder evaluation
  • Administration of Jira
  • Analysis and development of processes
  • Project management (Jira and MS Project)
  • Risk management
  • Microsoft Planner
  • Confluence
  • Administration, configuration, and support of Atlassian tools Confluence and Jira
  • ServiceNow project planning & change management
  • Vehicle provisioning
  • Error logging for software and hardware issues on rolled-out clients
  • Coordination of various technical providers and human resource providers
  • Conducting incident audits and handling escalations for process issues
  • Inventory management
  • Organizing and conducting workshops
  • Implementation in MS Dynamics 365
  • Resource planning
  • Cost calculation & budgeting
  • Team lead for 25 technicians
  • Creating project plans
  • Structuring projects
  • Microsoft Office
  • Microsoft Project
  • Analysis of functional requirements for the ICT systems
  • Identification of project risks
  • Strategic project lead: minimizing project risks
  • Conducting project closure
  • Scrum Master & agile project management methods
Jul 2019 - Mar 2020
9 months

Incident Manager & Administrator

European Central Bank

  • IT support for hardware and software issues
  • Bloomberg support: Anywhere (web), terminal (client)
  • Point of contact for rollout technicians on hardware/software issues
  • Microsoft Office
  • Coordination of rollout technicians
  • ServiceNow ticketing tool, case management & asset management
  • SCCM
  • Resource planning
  • ITSM: incident management, request management, problem management (ServiceNow)
  • Advising on architecture decisions with consideration of ServiceNow standard modules
  • Advising and evaluating functional requirements for the ServiceNow cloud solution
  • Responsible for the central cross-department incident management process
  • Developing plugins & macros in the Atlassian environment
  • Jira
  • Monitoring project performance
  • Upgrading Jira and Confluence instances
  • Installation, configuration, integration, optimization, and problem analysis
  • Microsoft Planner
  • OneDrive for Business, MS Teams & SharePoint administration, configuration, and management
  • Coordination, design, and support for setting up the MS client environment
  • Handling interface communication between users and various departments
  • Lead expert for services in the client management environment and patch management
  • Remote troubleshooting
  • Phone support for subsidiaries
  • Intune certificate management and administration
  • User, device, and Apple management
  • Endpoint management
  • System and network configuration
  • Web proxy
  • Database management
  • Ticket handling
  • Analyzing and resolving connection issues with Citrix Workspace
  • Maintaining the Active Directory infrastructure
  • Microsoft Exchange
Jan 2019 - Nov 2019
11 months

Project Manager PMO, Change Management

DZ BANK

  • Material provisioning
  • Allocating resources to assigned technicians
  • Planning workflows (server rollout)
  • ServiceNow project planning & change management
  • SCCM
  • Confluence
  • Jira
  • Experience in creating and managing use cases and content
  • Technical expertise in query development
  • Organizing/providing vehicles and accommodation
  • Implementation in MS Dynamics 365
  • First point of contact for technicians' organizational questions
  • Resource planning
  • Taking on process roles as incident manager
  • Creating a project structure plan
  • Responsible for continuous improvement of the ITIL processes: incident management and request fulfillment
  • Microsoft Office
  • Analyzing and developing processes within the project team
  • Bloomberg support: Anywhere (web), terminal (client)
  • MS Teams administration & management
  • Developing plugins & macros in the Atlassian environment
  • Cost calculation & budgeting
  • Team lead for 25 technicians
  • Creating project plans
  • Project structuring
  • ServiceNow modules CSM, TNI, OMT, ITAM, SPM
  • Identification of project risks
  • Conducting project closure
  • Microsoft Planner
  • Microsoft Project
  • ITIL & agile project management methods
  • Scheduling with end customers and providers
  • Escalating technical issues to appropriate support levels, escalation management
  • Configuration of routers and switches
Dec 2018 - Jun 2019
7 months

IT-Administrator

Allianz AG

  • Hardware configuration for servers
  • Windows Server 2016 installation and configuration
  • Implementing authentication mechanisms like SSO and MFA
  • Network setup
  • AD, DHCP, DNS, print server, Addison software, and virtual machines (Hyper-V) setup
  • Network drive configuration (scan paths)
  • ServiceNow ticketing tool
  • ITOM: Server and device management
  • Automation using PowerShell – scripting and script updates
  • CDE/BIM (AutoDesk)
  • ServiceNow ITSM, ITSAM, TNI, OMT, ITBM
  • Network infrastructure management (ServiceNow)
  • Creating presentations on complex topics and documentation using ServiceNow
  • Jira
  • Using Matrix 42 Empirum: software distribution, creation and management of configuration and assignment groups, OS configurations, driver management, patch management
  • Fiori apps
  • Database management
  • S/4HANA migration
  • Microsoft Office
  • Cisco Meraki & Cisco ASA
  • MuleSoft administration & management
  • Developing plugins & macros in the Atlassian environment
  • Installation, configuration, integration, optimization, and troubleshooting of complex applications and infrastructures
  • Planning server and network infrastructure
  • Coordinating infrastructure setup – creating concepts
  • Server data migration
  • Hardware upgrade
  • Coordination, design, and support for setting up the MS client environment
  • Handling interface communication between users and various departments
  • Azure administration & configuration
  • Supporting major incident management and service desk teams
  • Creating a project plan
  • Creating and managing SIEM use cases and content
  • Technical expertise in scripting, parsing, and query development
Feb 2018 - Dec 2018
11 months

Master Technician, Subproject Lead PMO, Incident Manager

R+V Versicherung

  • IT support for hardware/software issues
  • Point of contact for rollout technicians on hardware/software issues
  • Coordination of rollout technicians
  • ServiceNow ticketing tool & case management
  • SCCM
  • Activating and enforcing self-service password reset (SSPR) with Microsoft Entra
  • Organizing project meetings
  • Jira
  • Microsoft Project
  • Microsoft Planner
  • ITSM: incident management, request management, problem management (ServiceNow)
  • ITAM: software asset management administrator, developer, user (ServiceNow)
  • Developing plugins & macros in the Atlassian environment
  • Developing a backup strategy for Jira & Confluence
  • Remote troubleshooting
  • Automation using PowerShell – scripting and updating scripts
  • Optimizing existing PowerShell scripts to improve efficiency and performance
  • Phone support for subsidiaries
  • MS Exchange
  • Creating conditional access policies with Microsoft Entra
  • Electronic acceptance of new hardware
  • Windows Server installation & administration
  • Backup
  • Creating stakeholder analyses
  • Stakeholder management
  • Web proxy IP change
  • S/4HANA troubleshooting and migration
  • Update control
  • MS Teams project management
  • Coordinating 2nd and 3rd level issue resolution
  • Responsible for incident management and problem management processes within IT
  • Improving the incident management process with a focus on efficiency, transparency, and end-to-end ownership
  • Managing permissions for server groups
  • Server issue handling
  • Implementing new hardware into the network
  • Creating user and group rights and managing Active Directory
  • Ordering hardware
  • Software distribution
  • Inventory management
  • Resource planning
  • Cost calculation & budgeting
  • Team lead for 25 technicians
  • Creating project plans
  • ServiceNow project planning
  • Project structuring
  • Identification of project risks
  • Conducting project closure
  • Solving complex technical issues
  • Briefing, control, and management of the entire rollout team
  • Confluence
  • Planning rollout and field support
  • Handling follow-up deliveries
  • Imaging and migration
  • Dismantling old and new devices
  • Printer configuration
  • On-site customer training
  • Switch and router configuration
  • Reporting and documentation
  • Cable management
  • Replacing KVM switches
  • Joining clients to the domain
  • Quality control and testing
  • Escalation management
  • Scheduling individual special cases
  • Supporting the overall project manager in the internal team

Skills

Project Matching

  • Stress Tolerance
  • Analytical And Organizational Skills
  • Teamwork
  • Staff Development And Mentoring
  • Team And Staff Leadership
  • Resilience
  • Intercultural Competence
  • People Skills
  • Motivation And Perseverance
  • Problem-solving Skills
  • Strategic Approach
  • Quick Comprehension
  • Structured Working Style
  • Attention To Detail
  • Assertiveness
  • Persuasiveness And Enthusiasm
  • Presentation Techniques
  • Independence
  • Decision-making Ability
  • Determination And Goal Orientation
  • Self-confidence
  • Willingness To Learn

It Expertise & Focus – Hardware

  • Client Pc/notebook
  • Smartphone
  • Server
  • Printer
  • Monitor
  • Scanner
  • Ip Telephony
  • Android
  • Apple
  • Network Hardware
  • Hardware Firewalls

Software/tools

  • Service Now Itom
  • Service Now Csm
  • Sap
  • Service Now Tni
  • Ninjarmm
  • Service Now Omt
  • Sap Monitoring
  • Service Now Itsm
  • Idguard
  • Sap Atlas
  • Ecs
  • Service Now Ham
  • Safe Scaled
  • Sap Pm (Pen-test)
  • Bim
  • Leanix
  • Sap Trex
  • Service Now Itbm
  • Soc
  • Agile Framework
  • Agile Project Management
  • Service Now Spm
  • Service Now Itam
  • Sap Is-u
  • Service Now Tsm
  • Mdm Mobile Iron
  • Sap Co/ps
  • Kibana/elasticsearch
  • Cisco Duo Mobile
  • Sap Solution Manager
  • Jira
  • Confluence
  • Mule Soft
  • Sap Cpi
  • Itil
  • Smartit
  • Sap Fiori Launchpad
  • Uffective Portfolio
  • Agile Project Management
  • Sap S/4hana
  • Cde (Winplan2.0)
  • Eplass
  • Sap Sso
  • Service Now Cmdb
  • Archivchad
  • Allplan
  • Autodesk
  • Itwocivil
  • Leica Inifinty
  • Ms Intune
  • Microsoft Entra (Azure Ad)
  • Matrix42
  • Large-scale Scrum
  • Active Directory
  • Microsoft Identity Manager (Mim)
  • Scrum Master
  • Project Management
  • Change Management
  • Swyx Management
  • Sccm
  • Splunk
  • Hkrweb
  • Hkr-zentral
  • Microsoft Teams
  • Framework Less
  • Ms Project
  • Password Safe
  • Metasploit
  • Skype For Business
  • Teamviewer
  • Tanss
  • Elasticsearch
  • Citrix
  • Citrix Workspace
  • Crowdstrike
  • Sentinel One
  • Apache Webserver
  • Ivanti
  • Websphere
  • Salesforce

Network

  • Lan/wlan
  • Tcp/ip
  • Adsl
  • Switch
  • Router
  • Ethernet
  • Isdn
  • Subnetting
  • Print Server
  • Vpn
  • Dns/dhcp

Operating Systems

  • Linux
  • Unix
  • Windows Os
  • Ios
  • Macos
  • Android
  • Blackberry
  • Windows Server

Programming Languages

  • Python
  • Javascript
  • C#
  • C
  • .Net
  • Html & Css
  • Sap Abap

Databases

  • Mysql
  • Oracle
  • Postgresql

Cloud

  • Aws
  • Azure
  • Sharepoint
  • Onedrive

Languages

German
Advanced
English
Advanced
French
Advanced

Education

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Cyber Security

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Computer Science

Certifications & licenses

Ccna Implementing And

CompTIA - Security+

CompTIA A+ & Network+

ITIL® Foundation (ITIL4)

Professional Scrum Master

Sap Request Management

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