Go to Website
  • en
  • de

Alagi M.

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

Dreieich, Germany

Experience

Apr 2024 - Sep 2024
6 months

Project Manager & IT Security Architect Logging & Monitoring for QRadar & Splunk, ISO 27001

BWI

  • Responsible for seamless integration of systems into the central log management environment, strictly following defined processes and standards.
  • Point of contact for all questions regarding QRadar, NXLog, and Splunk products, including providing technical details and solution proposals.
  • Initiated and coordinated the planned replacement of QRadar hardware appliances to ensure optimal system performance.
  • Conducted regular performance and capacity analyses on NXLog, QRadar, and other relevant systems to identify bottlenecks and initiate optimization measures.
  • Expert installation and configuration of QRadar hardware and software appliances according to current operation manuals and best practices.
  • Responsible for planning, running, and documenting Scrum meetings to ensure efficient project execution.
  • Created comprehensive technical documentation, analyses, and concepts based on existing architecture guidelines and operation manuals.
  • Preparation for ISO 27001 audit.
  • Automation: Developed and implemented automated processes to increase efficiency and reduce manual tasks.
  • Troubleshooting: Analyzed and resolved issues in the log management environment.
  • Training: Shared knowledge with colleagues and conducted training on the technologies used.
  • SOC IT Planning: Designed and coordinated all IT-related aspects of the project, such as test plans, security measures, and technical infrastructure.
  • Interface Management: Ensured smooth collaboration between various project teams and external service providers.
  • Change Management: Planned and executed organizational changes related to the project.
Mar 2024 - Sep 2024
7 months

Service Owner / Service Delivery Manager

Arvato

  • Design and oversee the Microsoft Intune environment to meet agreed Service Level Agreements (SLAs).
  • Proactively identify and implement measures for continuous improvement of Intune-based services and to enhance security.
  • Collaborate closely with internal and external stakeholders to ensure smooth deployment and management of devices and applications.
  • Define and apply security policies and configurations in Microsoft Intune.
  • Monitor and optimize the Intune infrastructure to ensure high availability and performance.
  • Conduct risk assessments for changes in the Intune environment and derive appropriate actions.
  • Create detailed reports to analyze Intune usage and identify optimization opportunities.
  • Regularly coordinate with clients on the current state of the Intune environment and SLA fulfillment.
  • Manage escalations for any incidents and initiate actions for quick resolution.
  • Train and support users in using Microsoft Intune.
  • Automate routine tasks in Intune to increase efficiency.
  • Integrate Intune into other Microsoft 365 services.
  • Migrate existing MDM solutions to Intune.
  • Proactive protection: Identify and quickly fix security gaps in our complex IT infrastructure.
  • Global responsibility: Ensure all clients worldwide are up to date and secure through efficient patch management.
  • Rapid response: Professionally assess, handle, and document security incidents.
  • Transparent communication: Produce detailed security reports that provide a comprehensive overview of the security status.
  • Direct support: Offer individual advice and assistance to users on security-related questions and issues.
  • Continuous improvement: Actively shape our security measures by using the latest tools and technologies.
Jul 2023 - Mar 2024
9 months

Microsoft Architect

Mercedes Benz

  • Identity and Access Management (IAM): Establish regular exchange with the IAM team.
  • Develop a shared vision and strategy for IAM solutions.
  • Collaborate on the implementation of IAM projects.
  • Support the IAM team in advancing IAM solutions.
  • AAD and M365 (Security & Compliance): Create project plans and budgets.
  • Coordinate resources and schedules.
  • Lead and motivate project teams.
  • Communicate and align with stakeholders.
  • Develop and implement change management plans.
  • Manage devices and users in Microsoft Intune.
  • Implement security policies and settings.
  • Assist users in using Microsoft Intune.
  • Develop concepts and roadmaps for endpoint management.
  • Advise users and management on the benefits of mobile work.
  • Manage devices and users in Microsoft Intune.
  • Implement security policies and settings.
  • CrowdStrike License Management: Assign licenses.
  • Assist users in using Microsoft Intune.
  • Develop concepts and roadmaps for endpoint management.
  • Advise users and management on the benefits of mobile work.
  • Participate in professional conferences and workshops.
  • Read and follow current industry literature.
  • Support the development and implementation of IT security policies.
  • Advise management on IT security topics.
  • Identify security gaps in IAM solutions.
  • Recommend measures to address security gaps.
  • Support the implementation of security measures in IAM solutions.
  • Implement a new identity management solution in Azure.
  • Implement a new security solution in Azure.
  • Advise management on the benefits of Azure security features.
Apr 2023 - Oct 2023
7 months

Service and MS Client Manager Matrix42

Samson AG

  • Coordinate, design, and support the build-out of the MS client environment.
  • Administration of the Matrix42 environment.
  • Distribute software using assignment groups and configuration groups in Matrix42.
  • Create, configure, and troubleshoot Matrix42 workflows.
  • Design workflows in Matrix42.
  • Handle interface communication between users and various business units.
  • Time management.
  • Develop SAP interfaces using SAP ABAP and Python.
  • Lead expert for services in the client management environment and in Matrix42 patch management.
  • Optimize the design and implementation of service and client management processes using Matrix42.
  • SAP CO/PS.
  • SentinelOne License Management.
  • Order licenses as needed.
  • Documentation and reporting in Matrix42.
  • Regular updates and preparation of decision templates for stakeholders.
  • Develop and implement strategies for service and client management.
  • Responsible for effective patch management in the Matrix42 environment.
  • Conduct design and planning using Matrix42.
  • Manage and optimize the O365 and MS Azure environment.
  • Implement single sign-on for mobile devices and PCs.
  • Windows Server Active Directory: Identify and resolve issues related to Active Directory services.
  • Ensure smooth integration of O365 and MS Azure services.
Mar 2023 - Nov 2023
9 months
Germany

Rollout Manager & Product Owner for Development Support of Online Services: Disability ID, Death Notices,

IT. Niedersachsen

  • Develop concepts for new IT applications in the healthcare sector.
  • Serve as Product Owner for the deployment team.
  • Manage requirements.
  • Classify requirements.
  • Stakeholder management.
  • Plan and execute releases.
  • Conduct and evaluate tests of developed solutions.
  • Perform system demos.
  • Identify requirements through close collaboration with business units.
  • Assess requirements for priority and feasibility.
  • Lead expert for services in the client management environment and patch management.
  • Support the development process of IT applications.
  • Create requirement documents based on functional specifications.
  • Develop test scenarios and execute tests.
  • Identify and fix errors and vulnerabilities.
  • Plan and perform rollouts of new online services in the healthcare sector.
  • Ensure smooth rollout in collaboration with business units.
  • Procure, integrate, and use MacBooks.
  • Regularly align with subject matter experts to gather and refine requirements.
  • Communicate with stakeholders for OZG services in the healthcare sector.
  • Collaborate with specialized software vendors.
  • Identify optimization opportunities in the IT tools used.
  • Conduct analyses to improve IT solutions for customer satisfaction.
  • Update and maintain backlogs for ongoing projects.
  • Ensure task priorities align with strategic goals.
  • Regularly report to project management on progress and related concept developments for new IT applications in the healthcare sector.
  • Identify, document, and evaluate requirements from business units.
  • Hold meetings with subject matter experts to capture requirements.
  • Actively support the development process of planned IT applications.
  • Create detailed requirement documents based on functional specifications.
  • Develop comprehensive test scenarios to ensure application quality.
  • Plan, coordinate, and monitor the rollout of developed online services.
  • Guarantee smooth deployment and user acceptance.
  • Develop automation scripts and configurations for infrastructure and application deployment and management.
  • Perform analyses to identify optimization potentials in used IT tools.
  • Implement improvements to boost efficiency and performance of applications.
  • Continuously align and collaborate with business units to ensure IT solutions meet customer needs.
  • Integrate customer-driven improvements into development.
  • Communicate with stakeholders for OZG services in the healthcare sector to coordinate and align projects.
  • Work closely with specialized software vendors to integrate solutions and ensure interoperability.
  • Update and maintain backlogs for ongoing projects.
  • Monitor and adjust priorities to meet strategic objectives.
  • Regularly report to project management on project progress, resource needs, and potential risks.
Nov 2022 - Mar 2023
5 months

Project Manager in the Linux Client Area

DEVK

  • Coordinating and monitoring necessary tasks and required resources.
  • Coordinating and ensuring information flow among the involved teams.
  • Time management.
  • Lead expert for services in the client management environment and patch management.
  • Optimizing the design and implementation of service and client management processes.
  • Project management & risk management.
  • Regularly providing updates and preparing decision documents for decision-makers.
  • Setting up an additional Linux-based infrastructure for administrative purposes.
  • Extending, maintaining and troubleshooting the existing ERP application.
  • Performing design and planning.
  • Procuring, integrating, and using MacBooks.
  • Integrating systems into a client management system (Intune) and into MS Defender and Azure AD.
  • Implementing single sign-on for mobile devices and PCs.
  • Migrating from Active Directory to MS Intune.
  • Mobile device management with MS Intune and MobileIron.
  • Managing servers and services using Ansible.
  • MIM (Microsoft Identity Manager) for identity and permission management.
  • Access management.
Jun 2022 - Dec 2023
1 year 7 months

Technical Application Manager & Portfolio Manager

RWE

  • Analyzing and resolving user issues at 3rd level support and, when needed, at 2nd level.
  • Supporting, enhancing, analyzing, documenting, and maintaining standard and in-house solutions.
  • Coordinating and performing release updates, patch installations, and technical software setup and configuration.
  • Industry 4.0.
  • License management.
  • Configuring license servers.
  • SAP IS-U.
  • Lead expert for services in the client management environment and patch management.
  • Windows Server release development and testing.
  • Implementing updates and patches for Windows Server operating systems.
  • Conducting comprehensive tests to ensure new server releases are stable and error-free.
  • Optimizing the design and implementation of service and client management processes.
  • Documentation and reporting.
  • Knowledge of creating IT security concepts.
  • Automation using PowerShell – coding, updates and patches.
  • Consulting on audits related to BSI and data protection.
  • CDE/BIM (AchivCHAD, AutoDesk, ItwoCivil, Leica Infinity).
  • IoT.
  • SAP PM.
  • SAP TREX.
  • SAP CO/PS.
  • SAP interface development using C and JavaScript.
  • Designing BSI security concepts.
  • Knowledge of developing guidelines and requirements for IT security.
  • Close collaboration with business units and IT project teams.
  • CrowdStrike.
  • Coordinating cooperation with external and internal service providers.
  • Managing server and service configurations using Ansible.
  • Five years of professional experience in information security and data protection.
  • Knowledge in establishing an information security management system.
  • Stakeholder management.
  • ServiceNow ITBM.
  • SCCM – packaging and rollout.
  • ServiceNow ITSM.
  • ServiceNow TNI.
  • ServiceNow ITAM.
  • ServiceNow ITOM.
  • ServiceNow TSM.
  • LeanIX.
  • LeanIX administration of infrastructure.
  • LeanIX interface management between databases & ServiceNow.
  • Maintaining the portfolio and roadmaps in the project portfolio management system.
  • Maintaining the application portfolios.
  • Process analysis of the existing portfolio management.
  • Improving IT portfolios.
  • Planning and managing the IT applications portfolio.
  • Uffective portfolio management tool.
  • Java and Linux knowledge for troubleshooting applications installed by business units – gathering requirements from teams – testing, security review – migration – end-to-end transition.
  • Mobile device management migration from MobileIron to MS Intune.
  • MIM (Microsoft Identity Manager) identity and permission management.
  • Access management.
  • Providing self-service portals.
  • Identity activity monitoring and reporting.
  • Creating reports on permissions and compliance.
Jun 2022 - Oct 2022
5 months

Project Coordinator - MuleSoft & Portfolio Manager

TÜV

  • Managing and documenting the MuleSoft project with Azure DevOps.
  • Managing service providers for design and implementation.
  • Requesting effort estimates and proposals from service providers.
  • System administration in a DevOps environment.
  • Creating features, stories, and tasks in Azure.
  • Coordinating deployments on the QA system.
  • Controlling committed deliveries regarding timeline and scope.
  • Coordinating, contributing to, and supporting the setup of the MS client environment.
  • Handling interface communication between users and various business units.
  • Aligning requirements between business units and service providers.
  • Developing new migration processes and related IT-based tools.
  • Project management & risk management.
  • Designing and executing SAFe projects.
  • Customizing the MS Dynamics API (interface).
  • Ensuring the operation of the ERP solution.
  • Planning and conducting status meetings with projects and business units.
  • Planning and conducting weekly and daily meetings with service providers.
  • Supporting the order process for requirements.
  • Analyzing and maintaining the existing software, interfaces, and project portfolios.
  • Managing the existing software, interfaces, and project portfolios.
  • LeanIX administration of infrastructure and interfaces to various applications and databases.
  • Working in a solution-oriented way.
  • Stakeholder management.
  • S/4HANA support and database maintenance.
  • Preparing and running the MuleSoft project planning board (for all business units).
  • Reporting project status in the internal JF of BS-IT.
  • Discussing internal MuleSoft adjustments and process improvements.
Apr 2022 - Sep 2022
6 months

Project Manager for DAP, VDI & Aternity implementation

UNIQA

  • Azure AD administration.
  • Office 365 administration, troubleshooting, and support.
  • Lead expert for services in the client management environment and patch management.
  • Optimizing the design and implementation of service and client management processes.
  • Automating processes by creating PowerShell scripts.
  • Optimizing existing PowerShell scripts to increase efficiency and performance.
  • Building and coordinating a technical operations team.
  • Knowledge of creating IT security concepts.
  • Migrating from Active Directory to MS Intune.
  • Consulting on BSI and data protection audits.
  • Knowledge of developing guidelines and requirements for IT security.
  • Communication plan, risk assessment information for the project, and analytical evaluation of stakeholders.
  • Testing in the ERP system (Dynamics AX).
  • Further developing CRM applications, their supporting systems, and interfaces securely.
  • Defining and designing processes.
  • Creating a service level agreement.
  • Creating reports for management using common presentation techniques.
  • Project planning and management.
  • Gathering and compiling results.
  • Configuring and assembling servers.
  • Database application: Oracle.
  • MS Intune administration and certificate management for Android, iOS, macOS, and Windows.
  • Planning tests and POCs.
  • Budgeting and resource planning.
  • Intune certificate management.
  • Intune endpoint management in client and MDM areas.
  • Designing and setting up a central management for access and certificates on mobile devices via Intune.
  • Developing an MDM concept under the bring-your-own-device policy.
  • Migrating mobile device management from MobileIron to MS Intune.
  • Implementing Cisco Duo Zero Trust on mobile devices.
  • MIM (Microsoft Identity Manager) providing self-service portals.
  • Synchronization and provisioning.
  • Identity activity monitoring and reporting.
  • Creating reports on permissions and compliance.
  • Implementing identity policies for consistent standards.
Mar 2022 - Jun 2022
4 months

SAP Enterprise Cloud Services PMO Change Manager

SAP

  • Collaborating with ServiceNow subject matter experts to align and create training material.
  • Collaborating with ServiceNow stakeholders to clarify on requirements for communication & training material.
  • Incident management, request management, prob-em management, including virtual machines, servers, storage and databases (ServiceNow).
  • ITOM: Server and device management (ServiceNow).
  • Network infrastructure management (ServiceNow).
  • Creating concepts and learning maps for various roles with varying requirements.
  • IOT.
  • License management: ordering and allocating licenses.
  • Responsible for MS Dynamics 365 FO/SCM.
  • Creating and consolidating content (slides, videos, knowledge bases).
  • SAP CO/PS.
  • SAP TREX.
  • SAP Fiori.
  • SAP interface development using SAP ABAP and C#.
  • Preparing communication material and conducting knowledge transfer session for various topics.
  • Monitoring progress and change management effectiveness.
  • Developing presentations.
  • Reporting progress of ServiceNow change management project.
  • Aligning with central change management team for unified change management.
  • Industry 4.0.
  • S4/ Hana Service Now Administrator.
  • SAP Catalog Management Admin.
  • SAP PM.
  • SAP ATLAS Administrator & Change Management.
  • SAP-Enterprise Cloud Services Service Now Module CSM & SPM administration.
Oct 2021 - Jan 2022
4 months

IT Consultant in Change Management

GBS

  • Advising customers in the areas of email management and mailing security, as well as O365.
  • Designing and implementing an in-house software solution (iQ.Suite) for customers.
  • Using the Matrix42 ticket system.
  • Classifying incidents and service requests, forwarding them to the relevant teams.
  • Developing automation scripts and configurations for provisioning and managing infrastructure and applications using Terraform.
  • Managing server and service configurations using Terraform.
  • IoT.
  • Developing SAP interfaces using C# and C.
  • Using Matrix42 asset management.
  • Asset inventory and classification.
  • Using Matrix42 Empirum.
  • Software distribution, creating and managing configuration and assignment groups.
  • Creating operating system configurations.
  • Managing Empirum driver management.
  • Managing Matrix42 patch management.
  • Creating patch groups for OS and third-party patches, setting up test groups and test processes.
  • Incident Management, Request Management, Problem Management, including virtual machines, servers, storage & databases (ServiceNow).
  • Maintaining and further developing the SaaS security offering in the Microsoft Azure Cloud.
  • Supporting topics like Exchange or HCL-Domino analysis and migration.
  • Server administration: Unix.
  • Using GitHub to apply developer scripts.
  • SAP Fiori.
  • SAP IS-U.
  • SAP S/4HANA troubleshooting.
  • SAP PM.
  • SAP TREX.
  • Close communication with IT regarding developments and adjustments in MS Dynamics 365.
  • First-level support for issues in ERP systems.
  • Infrastructure and integration of additional services (MDM, endpoint protection, Microsoft Teams).
  • Training and workshops for customers' technical contacts.
  • Deployment via Kubernetes & HELM.
  • Technical support for sales in the pre-sales phase.
  • Continuously expanding the company's know-how and offerings.
  • Organizing and conducting workshops.
  • Database management.
  • Monitoring various servers and VMs.
  • Configuration, management and MDM of MobileIron.
Apr 2021 - Mar 2022
1 year

Project Manager IT Security & Modern Workspace & Portfolio Manager

1&1 Versatel COM-SYS

  • Analyzing and gathering business requirements (user, organizational, and functional) and managing requirements for the new IT system.
  • Process modeling & analysis of IT project portfolio management.
  • Maintaining the portfolio and creating optimization solutions.
  • Implementing portfolio processes and setting them up.
  • Rapid7.
  • SentinelOne.
  • CrowdStrike.
  • Windows Server release development and testing.
  • Implementing updates and patches for Windows Server operating systems.
  • Managing large IT project portfolios.
  • Using Matrix42 Empirum.
  • Software distribution, creating and managing configuration and assignment groups.
  • Creating operating system configurations.
  • Managing Empirum driver management.
  • Managing Matrix42 patch management.
  • Creating patch groups for OS and third-party patches, setting up test groups and test processes.
  • Five years of professional experience in information security and data protection.
  • Knowledge of establishing an information security management system.
  • Knowledge in creating IT security concepts.
  • Organizing project meetings.
  • IoT.
  • Consulting on audits in the area of BSI and data protection.
  • Knowledge in developing guidelines and policies for IT security.
  • Defining user stories, acceptance criteria and use cases.
  • Communication plan, information for project risk assessment, analytical stakeholder analysis.
  • Taking over project leadership for individual system components.
  • Developing the architecture of the system and support systems, feasibility study, interface description.
  • SSL certificate management including issuance, generation & support with setup, administration and maintenance of IBM QRadar SIEM (software upgrades & maintenance).
  • Integrating into the IT landscape.
  • Web Application Deployment via Docker Container using Ansible.
  • Troubleshooting MySQL issues.
  • Implementing the use cases.
  • Creating monthly reports in QRadar and SecureTrack.
  • Assigning work packages.
  • Implementing route planning in MS Dynamics 365.
  • Cisco Meraki configuration & Cisco ASA solution architecture and creating requirement specifications for system development.
  • Planning and carrying out quality assurance measures.
  • Splunk administration in implementation and operation of SIEM, VA scanners, IDS/IPS, firewalls, antivirus, network sensors and endpoint security solutions.
  • Analyzing and resolving disruptions and errors.
  • Advising customers on architecture, rulesets, lifecycle, migration and upgrades (incl. project organization).
  • Network security design, consulting and project management.
  • Experience in creating and managing SIEM use cases and content based on customer requirements.
  • Technical expertise in scripting, parsing and query development.
  • SD-WAN network setup.
  • WAN prioritization & creating config links.
  • Configuring and commissioning firewalls (Fortinet & Lancom).
  • MS Teams administration.
  • SAP CO/PS.
  • ServiceNow CSM module.
  • ServiceNow TNI.
  • ServiceNow ITSM.
  • ServiceNow OMT.
  • ServiceNow ITAM.
  • ServiceNow ITOM.
  • Solution-oriented consulting in the Microsoft Office environment.
  • Planning and executing an end-to-end implementation and transitioning it into the customer's service delivery.
  • Supporting administration and management of Microsoft 365 services.
  • Managing mobile devices with Microsoft Intune.
  • Managing, configuring and implementing Cisco DUO two-factor authentication.
Jan 2021 - Apr 2021
4 months

Common Data Environment (CDE)/BIM Admin and Assistant for Operational Management

DB Netz

  • Designing and further developing operations management processes (incident/problem management, user management, requirements management).
  • Performing user management (creating/changing/locking user accounts).
  • Configuring project data rooms according to DB Systel specifications.
  • Incident management, operational process responsibility for incident management based on ITIL.
  • Industry 4.0.
  • Making adjustments to overarching master data.
  • Coordinating, co-designing and supporting the setup of the MS client environment.
  • Handling interface communication between users and various departments.
  • Lead expert for services in the client management environment and for patch management.
  • Optimizing the design and implementation of service and client management processes.
  • Documentation and reporting.
  • Performing incident management (logging 1st and 2nd level support cases, analyzing support cases, monitoring 3rd level support).
  • Performing interface monitoring.
  • Performing error reporting.
  • Analyzing business requirements for ICT systems.
  • Designing and communicating workarounds for issues.
  • Supporting the Scrum team to understand and apply agile values and the agile framework.
  • Database management.
  • MS Teams & SharePoint administration.
  • Documenting operations management.
  • Creating project plans.
  • Structuring projects.
  • Identifying project risks.
  • Conducting project closure.
  • Scrum Master & agile project management methods.
Aug 2020 - Jan 2021
6 months

SCCM Administrator

European Central Bank

  • Supporting the rollout of Windows 10 devices.
  • Deploying software to devices.
  • Creating and maintaining documentation.
  • Point of contact for more than 30 local incident managers, developing optimization proposals for operational processes.
  • Monitoring project performance.
  • Quality control of images.
  • Bloomberg support: Anywhere (web), Terminal (client).
  • Imaging laptops and desktops.
  • Hardware and software support.
  • Error analysis and finding solutions.
  • Creating architecture documents and sub-concepts in prevention, detection, response, and risk and threat analyses.
  • Installing hardware and software components.
  • Backing up data and creating backups remotely.
  • Recycling software that is no longer needed.
  • Replacing graphics cards in desktops.
  • Setting up and dismantling workstations.
  • Installing software and OS on new devices.
  • Retrieving logs.
  • Bilingual scheduling of hardware returns.
  • Team coordination & partially taking over the project manager's tasks (Fox Kilo & quality assurance).
  • Analyzing business requirements for ICT systems.
  • ServiceNow ticketing tool, project management, case management & change management.
  • Regular participation in SCRUM meetings in agile environments.
  • Jira.
  • LeanIX administration & configuration of the software database.
  • Upgrading Jira and Confluence instances.
  • Creating system documentation & reporting.
  • Workspace management (Ready Works).
  • Developing process flows in scheduling.
  • System administration (SCCM, AD).
  • Supporting & training employees.
  • Escalation management.
  • Experience in creating and managing SIEM use cases and content based on customer requirements.
  • Technical expertise in scripting, parsing and query development.
  • Threat hunting.
  • Patching switches at workstations.
  • Refurbishing old hardware.
  • Creating and restoring backups using USMT.
  • Shortening processes by using PowerShell scripts.
  • Central certificate management and endpoint management via Microsoft Intune.
  • MIM (Microsoft Identity Manager) identity management & permission management.
  • Access management.
  • Providing self-service portals.
  • Delivering identity information to various target systems.
  • Monitoring identity activities and generating reports.
  • Creating reports on permissions and compliance.
Dec 2019 - Apr 2020
5 months

Project Manager PMO, Change Management

Ärzte & Apotheker Bank

  • Developing route plans for a nationwide project.
  • Business process analysis and design.
  • Material provisioning and logistics coordination.
  • SCCM endpoint management.
  • Communication plan, information for project risk assessment, analytical stakeholder evaluation.
  • Jira administration.
  • Analyzing and developing processes.
  • Project management (Jira and MS Project).
  • Risk management.
  • Administration, configuration and support of the Atlassian tools Confluence and Jira.
  • ServiceNow project planning & change management.
  • Vehicle provisioning.
  • Logging software and hardware errors of deployed clients.
  • Coordinating various technical and human resource providers.
  • Conducting incident audits, also responsible for escalations in case of process issues.
  • Inventory management.
  • Organizing and conducting workshops.
  • Implementing in MS Dynamics 365.
  • Resource planning.
  • Cost calculation & budgeting.
  • Team leadership of 25 technicians.
  • Creating project plans.
  • Structuring projects.
  • Analyzing business requirements for ICT systems.
  • Identifying project risks.
  • Strategic project lead: minimizing project risks.
  • Conducting project closure.
  • Scrum Master & agile project management methods.
Jul 2019 - Mar 2020
9 months

Incident Manager & Administrator

European Central Bank

  • IT support for hardware/software issues.
  • Bloomberg support: Anywhere (Web), Terminal (Client).
  • Point of contact for rollout technicians on hardware/software issues.
  • Coordination of rollout technicians.
  • ServiceNow ticketing tool, case management & asset management.
  • SCCM.
  • ITSM: Incident Management, Request Management, Problem Management (ServiceNow).
  • Advising on architecture decisions considering ServiceNow standard modules.
  • Consulting and evaluating business requirements and possible mapping to implement in standard modules and functions for the ServiceNow cloud solution.
  • Responsible for the central cross-department incident management process of all business applications.
  • Development of plugins & macros in the Atlassian environment.
  • Jira.
  • Monitoring project services.
  • Upgrading Jira and Confluence instances.
  • Installation, configuration, integration, optimization, and troubleshooting of complex applications and infrastructures.
  • OneDrive for Business, MS Teams & SharePoint administration.
  • Configuration and management.
  • Coordination, design, and support in building the MS client environment.
  • Managing interface communication between users and various business units.
  • Expert responsible for services in the client management environment and patch management area.
  • Remote problem resolution.
  • Phone support for subsidiaries.
  • Intune certificate management and administration.
  • User, device, and Apple management.
  • Endpoint management.
  • System and network configuration.
  • Web proxy.
  • Database management.
  • Ticket processing.
  • Maintenance of Active Directory infrastructure.
  • Microsoft Exchange.
Jan 2019 - Nov 2019
11 months

Project Manager PMO, Change Management

DZ BANK

  • Provision of materials.
  • Allocating resources to deployed technicians (nationwide technical deployment).
  • Planning workflows (server rollout).
  • ServiceNow project planning & change management.
  • SCCM.
  • Experience creating and managing use cases and content based on customer requirements.
  • Technical expertise in query development.
  • Organizing/providing vehicles and accommodation.
  • Implementation in MS Dynamics 365.
  • First point of contact for technicians on organizational questions.
  • Resource planning.
  • Taking on the process role as Incident Manager.
  • Responsible for the continuous improvement of existing ITIL processes: Incident Management and Request Fulfillment.
  • Analyzing and developing processes within the project team.
  • Bloomberg support: Anywhere (Web), Terminal (Client).
  • MS Teams management & administration.
  • Development of plugins & macros in the Atlassian environment.
  • Cost estimation & budgeting.
  • Team leadership of 25 technicians.
  • Project plan creation.
  • Project structuring.
  • ServiceNow modules CSM.
  • ServiceNow modules TNI.
  • ServiceNow modules OMT.
  • ServiceNow modules ITAM.
  • Identifying project risks.
  • Executing project closure.
  • ITIL & Agile project management methods.
  • Scheduling meetings with end customers and other project providers.
  • Escalating technical issues to appropriate support levels, managing escalations.
  • Configuring routers and switches.
Dec 2018 - Jun 2019
7 months

IT Administrator

Allianz AG

  • Server hardware configuration.
  • Windows Server 2016 installation and configuration.
  • Network setup: AD, DHCP, DNS, print server, Addison software, virtual machines (Hyper-V) setup.
  • Network drive configuration (scan paths).
  • ServiceNow ticketing tool.
  • ITOM: server and device management, automation using PowerShell – scripting and script updates.
  • CDE / BIM (AutoDesk).
  • ServiceNow ITSM.
  • ServiceNow ITSAM.
  • Network infrastructure management (ServiceNow).
  • ServiceNow TNI.
  • ServiceNow OMT.
  • Presentations on complex topics and documentation using ServiceNow.
  • Jira.
  • ServiceNow ITBM.
  • Using Matrix42 Empirum.
  • Software distribution, creating and managing configuration and assignment groups.
  • Creating operating system configurations.
  • Fiori apps.
  • Managing Empirum driver management.
  • Managing Matrix42 patch management.
  • Creating patch groups for OS patches and 3rd-party patches, setting up test groups and test processes.
  • Database management.
  • S/4HANA migration.
  • Cisco Meraki & Cisco ASA.
  • MuleSoft administration & management.
  • Development of plugins & macros in the Atlassian environment.
  • Installation, configuration, integration, optimization, and troubleshooting of complex applications and infrastructures.
  • Planning server and network infrastructure.
  • Coordinating infrastructure setup - creating concepts.
  • Server data migration.
  • Hardware upgrades.
  • Coordination, design, and support in building the MS client environment.
  • Managing interface communication between users and various business units.
  • Azure administration & configuration.
  • Supporting major incident management and the service desk teams.
  • Experience creating and managing SIEM use cases and content based on customer requirements.
  • Technical expertise in scripting, parsing, and query development.
Jun 2018 - Nov 2018
6 months

Administration, Change Management, Incident Manager

R+V Versicherung

  • IT support for hardware/software issues.
  • Point of contact for rollout technicians on hardware/software issues.
  • Coordination of rollout technicians.
  • ServiceNow ticketing tool & case management.
  • SCCM.
  • Organizing project meetings.
  • Jira.
  • ITSM: Incident Management, Request Management, Problem Management (ServiceNow).
  • ITAM: Software Asset Management administrator, Software Asset Management developer, Software Asset Management user (ServiceNow).
  • Development of plugins & macros in the Atlassian environment.
  • Developing a backup strategy for Jira & Confluence.
  • Remote problem resolution.
  • Automation using PowerShell – scripting and script updates.
  • Optimizing existing PowerShell scripts to improve efficiency and performance.
  • Phone support for subsidiaries.
  • MS Exchange.
  • Electronic acceptance of new hardware.
  • Windows Server installation.
  • Windows Server administration.
  • Backup.
  • Web proxy.
  • IP changes.
  • S/4HANA troubleshooting and migration.
  • Update control.
  • MS Teams project management.
  • Coordinating issue resolution at 2nd and 3rd levels.
  • Responsible for incident management and problem management processes (development and ongoing operations) within IT.
  • Improving the incident management process focusing on efficiency, transparency, end-to-end responsibility, and ensuring IT operations.
  • Server group permission management.
  • Server issue troubleshooting.
  • Implementing new hardware into the network.
  • User creation.
  • Creating user and group rights and managing Active Directory.
  • Server group permission management.
Feb 2018 - Dec 2018
11 months

Master Technician, PMO Sub-project Lead, Incident Manager

R+V Versicherung

  • Ordering hardware.
  • Software distribution.
  • Inventory management.
  • SCCM.
  • Resource planning.
  • Cost estimation & budgeting.
  • Team leadership of 25 technicians.
  • Project plan creation.
  • ServiceNow project planning.
  • Project structuring.
  • Identifying project risks.
  • Executing project closure.
  • Resolving complex technical issues.
  • Briefing, supervising, and managing the entire internal rollout team and parts of the field team.
  • Planning rollouts and field support.
  • Carrying out follow-up deliveries.
  • Provisioning and migration.
  • Phone support.
  • Decommissioning old and new devices.
  • Printer configuration.
  • On-site customer training.
  • Switch and router configuration.
  • Reporting and documentation.
  • Cable management.
  • Replacing KVM switches.
  • Joining clients to the domain.
  • Quality control and testing.
  • Escalation management.
  • Scheduling individual special cases.
  • Supporting the overall project manager for internal operations.

Languages

German
Advanced
English
Advanced
French
Advanced

Education

Lorem ipsum dolor sit amet

Cyber Security and Computer Science

Certifications & licenses

CCNA Implementing and Administering Cisco Solutions

Cisco

CompTIA - Security+

CompTIA

CompTIA A+

CompTIA

Driver's License

ITIL® Foundation (ITIL4)

Network+

CompTIA

Professional Scrum Master

SAP Request Management Training – Request Overview

SAP

SAP Request Management Training – Request Submission and Fulfillment

SAP

SAP Request Management Training – Request Validation, Closure, and Workflows

SAP

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Similar Freelancers

Discover other experts with similar qualifications and experience

Christian F.

Architecture Management

View Profile
Oliver F.

Senior IT Enterprise Security Architect | Bank Migration Project

View Profile
Andreas F.

Project Manager & Portfolio Owner for Infrastructure (Automotive)

View Profile
Federico L.

ISO – Senior Consultant Quality & Information Security

View Profile
Gilbert L.

Cyber Security Expert

View Profile
Mahmoud T.

Strategy Consultant, Organizational Developer

View Profile
Valeri M.

DORA Readiness – Gap Analysis and Implementation for Banks

View Profile
David B.

Acting Partner

View Profile
Christian D.

Managing Director and Senior Consultant

View Profile
Daniel J.

Information Security Consultant

View Profile
Matthias S.

Senior Consultant Security (freelance)

View Profile
Thomas U.

Senior Consultant / PM Infrastructure Services & Workplace Migration – Transport & Logistics, Passenger Transport

View Profile
Florian G.

Senior IT Project Manager Security & Infrastructure & Head of HealthCare Development

View Profile
Samir S.

Project Manager in the Cybersecurity Department for 2 operational companies of the RWE Group

View Profile
Stephan S.

IT-Security Manager

View Profile
fratch Part of Bitkom logo
linkedIncrunchbaseyoutube
  • English
  • Deutsch

2025 © FRATCH.IO GmbH. All rights reserved.