Luca Pacor - ERP Program Manager

Recommended expert

Hofheim in Unterfranken, Germany

Experience

Mar 2025 - Present

11 months

Germany

ERP Program Manager

Fiserv

The client is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA with the goal of introducing a standard template globally.
As part of the program, the migration and modernization program 'RISE with SAP' is also considered, which may involve migrating the landscapes of selected country installations to the SAP Private Cloud.
On the stakeholder side, the program's reporting line extends up to the board of the company and the implementation partner.
The ERP landscape of Fiserv Germany currently includes several non-standard SAP tools and applications that extend the functions of the ECC environment and often integrate into downstream systems. In the context of the move to SAP S/4HANA, it is essential to assess the core functionality, integration points, and future viability of these applications to determine their alignment with the target architecture.
The focus of the work is on providing expert advice and assessment to define the scope, strategy, and roadmap for migrating Fiserv Germany's SAP ECC system to SAP S/4HANA.
The recommended SAP best practices are followed, and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.
This assessment forms the basis for a successful SAP S/4HANA transformation and ensures alignment with industry best practices, compliance with regulations, and future scalability.
Migration strategy definition – evaluating available transition approaches based on business objectives, technical feasibility, and SAP best practices.
Technical readiness assessment – conducting a system analysis to evaluate compatibility, custom code impact, data volume management, integration points, and infrastructure readiness for SAP S/4HANA.
Business process impact analysis – reviewing the latest business process documentation to define the scope and effort for implementing required functions in SAP S/4HANA and identify opportunities for process optimization.
Roadmap for non-SAP systems and applications – assessing third-party and legacy applications for integration with SAP S/4HANA and recommending consolidation, migration, or replacement strategies.
Deployment & implementation planning – defining a phased approach for rollout, including project timelines, risk mitigation strategies, and key milestones aligned with business priorities.
This transformation is carried out in phases: the discovery phase leads to the explore phase, followed by the design phase and finally implementation.
Program management
Change management
Requirements management
Transition management
Stakeholder management
Risk management
Overall coordination

Sep 2024 - Apr 2025

8 months

Germany

Senior Consultant / Project Manager

Solid Consulting and various companies of the regional business association

Coordination of multiple projects within the company and in partner companies of the regional business association in the areas of next-gen firewall infrastructure (upgrade, product change), network infrastructure (design and upgrade), security infrastructure (design and implementation), and cyber resilience.
Project management
Stakeholder management
Cross-functional coordination
Requirements management
Transition management
Risk management
Development of operational processes
Creation of security concepts

Apr 2024 - Aug 2024

5 months

ITIL and ITSM Senior Consultant

Genii Software Group

This is a greenfield project focused on centralizing the IT of a large international client, a fast-growing software group company with market-leading, entrepreneurial, vertical software businesses. To continue operations, a new service catalog must be created.
The specific responsibilities of internal teams or departments need to be identified and their commitment to providing IT services ensured.
The catalog must be organized in a user-friendly way to allow easy navigation and understanding. Services and corresponding OLAs should be categorized by function, user group, or criticality to optimize access and clarity.
Define processes, escalation procedures, communication protocols, and all dependencies required to meet SLAs and ensure smooth service delivery.
Provide a detailed description of each IT service, including its purpose, functions, and benefits.
Supplement the service descriptions with appropriate OLAs, in which you detail the operational procedures and responsibilities to effectively support service delivery.
Create clear Service Level Agreements (SLAs) that define performance metrics (such as response times, availability, and resolution times for incidents or service requests).
Ensure alignment between IT service delivery and business expectations by creating OLAs that specify the internal operational activities required to meet these SLAs.
Identify and document the dependencies between services and underlying IT components.

Mar 2024 - Aug 2024

6 months

Trento, Italy

SAP Consultant / Interpreter

Hörmann

Hörmann implements an ECC template in all subsidiaries that still use different ERP solutions. Once SAP ECC is introduced globally, a global migration to SAP S/4HANA begins.
Provided simultaneous translation services between German and Italian within the scope of the ECC template and explained topics independently together with the process consultants on site at the Italian plant near Trento.
SD and LE
MM and WM

Apr 2023 - Dec 2023

9 months

E2E Business Program Manager

SAP

This is the global implementation program ATLAS (Automating the Total Customer Lifecycle Across SAP) in the area of Enterprise Cloud Services, SAP's so-called 'Private Cloud', with a focus on the 'RISE with SAP' migration and modernization program.
On the stakeholder side, the program has the ECS president as sponsor and executives from various board areas in the steering committee. The program's reporting line extends up to the company’s executive board.
The focus of the role is coordinating cross-cutting program topics between the program workstreams, which in turn represent different board areas.
Problem and solution understanding at both technical and process levels is necessary to critically support and steer the program.
At the same time, very high communication skills are required to coordinate the globally operating business workstreams along the cross-cutting topics.
Willingness to actively engage in coordination and to work with the content at the level of steering prioritization discussions is necessary.
Program management
Stakeholder management
Cross-functional coordination
Process definition
Process management
Risk management
Requirements management
Change management
Operational readiness preparation

May 2020 - Dec 2022

2 years 8 months

Client Delivery Manager (CDM)

SAP

SAP Enterprise Cloud Services (ECS) is a global organization responsible for delivering cloud-hosted infrastructure, technical, and application-related managed services to SAP private cloud customers. The Client Delivery Manager is the primary customer-facing representative of the SAP ECS organization, ensuring full delivery accountability for the engagement and customer satisfaction throughout the entire customer lifecycle.
The Client Delivery Manager collaborates with SAP stakeholders and key customer stakeholders, overseeing all aspects of the customer engagement from contract sign-off through the full lifecycle, and provides expertise in commerce, project, governance, innovation, and technical operations.
The CDM takes ownership of a successful customer engagement to deliver the contractually agreed ECS services and maximizes customer success across the portfolio of strategic engagements.
The CDM ensures proper governance in managing the customer relationship, service adoption, and securing renewals, focusing on customer success and enriching the customer experience.
Oversees the customer engagement journey and ensures effective governance and alignment across multiple internal and external stakeholders such as SAP Services, SAP product support, ECS partners, the customer's system integrators, or other hosting partners.
Actively oversaw and drove the cloud transformation agenda with key customer stakeholders. The scope includes Greenfield and Brownfield S/4HANA implementations, "RISE with SAP" migrations and modernizations, ECC to S/4HANA migrations, on-premise ECC to cloud S/4HANA migrations, public to private cloud S/4HANA migrations (and vice versa), S/4HANA upscales and downscales, etc. SAP follows a "hyperscaler first" strategy, and almost all transformations take place in the hyperscaler cloud (AWS, Azure, GCP).
Maximized customer success by helping manage complexity, ensuring stable operations, mitigating risk, and reducing total cost of ownership, supporting customers on their path to the "intelligent enterprise."
Continuously tried new and better ways and actively brought an expanded lens of customer and risk management into decision-making.
Performed administrative tasks required to manage the engagement (staffing, reporting, and controlling).
Monitored and activated proactive delivery of service plans and reactive support requests.
Actively participated in governance meetings with customers and other SAP stakeholders (extended account team) and provided direction to the teams involved in delivery.
Ensured effective end-to-end customer engagement and governance were applied broadly, including commercial agreements (cost and profitability), customer expectations, and delivery team success.
Customer reporting and invoicing.
Enabled delivery teams to achieve the best results through proactive thinking and de-escalated critical customer situations.
Established regular customer satisfaction feedback.
Enabled SAP delivery teams to protect and expand the engagement scope, leverage cross-selling opportunities, and managed commercial change requests.
Participated in internal knowledge sharing and coached other team members.
Established strategy and managed a portfolio of initiatives to ensure programs are aligned for success.
Continuously drove process improvements for business agility and delivery governance.
Led and executed a large strategic portfolio of initiatives across multiple customers.
Ensured compliance with regulatory requirements for customers across multiple industries (banking, insurance, defense, military, critical infrastructure), such as GDPR, ISO 27001, PCI DSS, DORA, etc.

Aug 2018 - Apr 2020

1 year 9 months

Program Manager

SAP

SAP's cloud network infrastructure faces several challenges caused by lifecycle management gaps combined with rapid growth. Many network services need restructuring because they do not use the technologies and designs required for cloud operations and/or cannot handle the load or volume.
The program focuses on evolving the HEC infrastructure to the latest and most stable data center technology, stabilizing the current infrastructure, ensuring compliance of existing equipment, and implementing a new design that meets HEC's growth requirements without jeopardizing certification against the highest security and regulatory standards.
The program aims to reduce compute failures by 20%, network failures by 70%, and human errors by 50%, positively impacting service quality for S/4HANA public and private cloud customers.
Program management
Stakeholder management
Cross-functional coordination
Process definition
Process management
Requirements management
Risk management
Incident management
Release management
Change management
Service introduction preparation

Jan 2018 - Jun 2018

6 months

Project Manager

SAP

In recent years, SAP acquired several cloud software companies as part of its transformation into a cloud software provider. One of these acquisitions was Ariba Inc., which was integrated into the Business Network Group board but still operates largely as an independent business unit.
In this project, the order-to-cash process for Ariba suppliers was redesigned and implemented. Led the "Business and IT Operations" workstream, responsible for analyzing current operations and support models and proposing new models for operating the Ariba network with the integration of SAP's internal back-end systems.
Project management
Stakeholder management
Cross-functional coordination
Process definition
Requirements management
Transition management
Risk management
Alignment and coordination with legal departments
Coordination and negotiation of SLAs to/with customers
Development of operational processes
Development of comprehensive concepts for change and transport management, incident and problem management, escalation management
Creation of security concepts
Creation of availability concepts (HA/DR)
Creation of contingency concepts and plans
Creation of business continuity concepts
Involved solution areas: Ariba Network, data migration, SAP PI, SAP CRM, Hybris Billing/Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)

Sep 2017 - Dec 2017

4 months

Strategy Consultant

SAP

Strategic consulting for SAP Global Security and the Cyber Defense and Response Center (CDRC), including IT service continuity management, cyber resilience, disaster recovery, and ISO/IEC audits (9001, 22301, 27001).
Under NDA.

Apr 2017 - Aug 2017

5 months

Project Manager

Deutsche Bank

Managed the rollout of a new release of a consumer finance application for granting personal loans. Took into account regulatory requirements (e.g., Insurance Distribution Directive) and implemented new functionalities.
Project management
Stakeholder management
Process definition
Requirements management
Vendor management
Risk management
Problem management
Cross-functional coordination
Oversight of technical units (deployment management, test management, monitoring, etc.)
Responsible for time, quality, and budget

Oct 2016 - Apr 2017

7 months

Transformation Program Manager

SAP Hybris

SAP intends to replace the database that runs its Hybris Commerce Managed Services and Cloud Services, and move customer environments from the current legacy cloud providers to the SAP HANA Cloud.
Coordinating internal and external teams to organize up to 15 parallel migration projects, each with its own Technical Project Manager and Account Manager
Responsible for proactively driving all activities resulting from the migration projects
Consolidating status reports and reporting to governance committees
Participating in project planning activities and managing project execution according to plan
Managing relationships with all project stakeholders, including internal and external clients
Managing and communicating a clear vision of project goals and motivating the project team
Analyzing and gathering risks, creating contingency plans, identifying triggers and responsibilities to initiate mitigation activities
Defining criteria that enable a successful completion for all parties.

Jul 2016 - Sep 2016

3 months

Project/Process Manager

Nord Stream 2

Project and process management for managed services tenders and IT strategy, including system protection strategy (e.g. using CMS)
Project Management
Stakeholder Management
Process Definition
Requirements Management
Pre-selection of providers
Risk Management
Cross-functional coordination
Responsible for time, quality, and budget

Apr 2016 - Jul 2016

4 months

Project Manager

ERGO Group

Project Manager for infrastructure projects as part of the digital transformation strategy. Modernizing the group's IT and launching an independent, fully digital company starting in 2017.
Leading cross-topic and cross-department infrastructure projects from the initialization phase to handover to operations.
Project Management
Stakeholder Management
Process Definition
Requirements Management
Transition Management
Migration Management
Problem Management
Risk Management
Managing technical teams
Cross-functional coordination
Responsible for time, quality, and budget

Jul 2015 - Mar 2016

9 months

Enterprise Architect / Project Manager

Allianz Group

DCC is part of the Allianz Infrastructure Transformation (AIT) program, set up to build the digital infrastructure backbone. The goal of the DCC program is to transform Allianz’s current heterogeneous data center landscape into a globally harmonized private cloud infrastructure.
More than 140 local Allianz data centers are being consolidated worldwide into 5 strategic locations in Europe, North America, and Asia-Pacific.
Project Management
Stakeholder Management
Carve-Out Management
Process Definition
Identifying user requirements
Agreeing on IT standards
Ensuring service catalog awareness and understanding
Designing and implementing information systems that support the enterprise infrastructure
Researching and analyzing customer requirements, preferences, and goals
Ensuring systems allow security and integration with current applications
Ensuring the designed systems operate at optimal levels, comply with regulations, and are monitored.

Feb 2015 - Jun 2015

5 months

Project Manager

BMW Group

Actively involved in various company-wide initiatives such as team management, project management, people management, client interaction, and project execution.
Implementing quality tools, IT security and management tools, and improvement initiatives to ensure global production and application support.
Program Management
Stakeholder Management
Relationship Management
People Management
Environment delivery management including process definition
Environment Governance
Managing integrations of SAP modules
Incident, configuration, release, and change management
Implementing quality tools
Improvement initiatives

Sep 2014 - Nov 2014

3 months

Churchill, Canada

Educational Trip

Churchill MB, Canada

Worked on a project in the natural sciences in cooperation with Parks Canada and several Canadian universities.
Researched the impact of climate change on the polar bear population in northern Hudson Bay, their feeding habits, and their condition.

Oct 2013 - Aug 2014

11 months

Program Manager / Strategy Consultant

SAP

Advised on the recovery of complex landscapes including IT and HANA Enterprise Cloud (HEC). Developed the strategy for recovering multiple landscapes to ensure a complete and consistent data recovery.
Created and published the "Directive for HEC Communication Encryption".
Coordinated the collection of all interfaces (RFC etc.) and connections.
Coordinated the first technical review of interfaces and their validation against BIA information.
Coordinated the identification of inconsistent data during recovery due to different recovery points.
Identified dependencies for each system and consistency groups for consistent recovery.
Ensured SLA consistency for consistency groups.
Identified data replication.
Aligned all affected lines of business.
Coordinated gathering requirements for necessary hardware.
Developed policies for using systems in the remote location.
Prepared for SOX and ISO audits.
Created a communication encryption concept for HEC 2.0 considering a PKI architecture.
Validated and aligned the recovery strategy with the datacenter strategy.

Nov 2012 - Jun 2013

8 months

Transition Manager

T-Systems

Project and transition management for clients in the mid-market segment.
Transition management.
Carve-out management.
Project management.
Migration management.
Incident management.
Change management.
Problem management.
Implementation of complex customer IT structures into TSI platform operations.
Coordination of technical units.
Cross-team coordination.
Responsible for time, quality, and budget.

Jun 2011 - Oct 2011

5 months

Project Manager

T-Systems/Strabag PFS

LAN roll-out management for Strabag Property and Facility Services.
Project management.
Project planning.
Carve-out management.
Migration management.
Roll-out management.
Coordination of connecting new devices to monitoring and management systems.
Cross-team coordination.
Analysis of the current LAN infrastructure.
Development of roll-out plans with clients.
Creation of reporting and controlling documents.
Coordination and management of service providers and suppliers.
Risk management.

Feb 2011 - Sep 2012

1 year 8 months

Transformation Manager

T-Systems/MAN

Transformation of business services, applying the Lean Transformation concept: analysis, planning, implementation, and continuous improvement.
Project management.
Cross-team coordination.
Analysis of the current state for applications, data, and services.
Development of transformation plans with clients.
Execution of transformations (deployment, provisioning, and adoption).
Further development of the Lean Transformation concept.
Design and implementation of IT platforms.
Migration and consolidation management.

Jun 2010 - Jan 2011

8 months

Project Manager

Deutsche Telekom AG

Strategic consulting in the area of security.
Leading multiple projects and subprojects
Scope and feasibility study
Reviewing IT landscapes
Creating specifications for an access gateway solution and an audit-compliant logging architecture
Designing an implementation solution for a new security access architecture
Evaluating and implementing a security logging tool
Production rollout including pilot phase
Documentation and product training
Project planning and execution
Coordinating and managing service providers and suppliers
Requirements management
Risk management

Jan 2010 - May 2010

5 months

Program Management

Deutsche Bank

Strategic consulting in the area of client initiative management for mergers & acquisitions (divestment, integration, and outsourcing).
Scope and feasibility study
Aligning and reviewing IT landscapes
Outsourcing analysis
Leading multiple cross-topic and cross-platform projects
Migration and consolidation management
Integration management
Carve-out management
Creating contract documents as well as reports and controlling materials
Coordinating and managing service providers and suppliers
Requirements management
Risk management
Considering regulatory requirements

Apr 2009 - Dec 2009

9 months

Program Manager

Unicredit

Leading large projects as a general contractor for Unicredit Global Information Services. Banking-specific environments (Sophis Risque, PerTrac, Murex, DeRic, etc.).
Leading multiple cross-topic and cross-platform projects in the investment banking area
Project coaching
Migration management
Creating and preparing cross-topic tender documents
Creating contract documents as well as reports and controlling materials
Coordinating and executing enterprise resource planning
Cost control and coordinating service providers
Advising and supporting in preparing project documentation
Coordinating activities to meet readiness criteria

Dec 2008 - Feb 2009

3 months

Project Manager

E.ON IS

Consulting services for customer projects in infrastructure migration and consolidation.
Transitioning data center services for customers into a central data center
Integrating new system solutions into the E.ON system landscape
Planning and managing complex IT infrastructure projects at home and abroad
Supporting and coordinating international roll-outs
Taking on consulting activities for customers in IT strategy projects
Strategic consulting for business integration
Supporting sales activities (technical pre-sales)
Carve-out management
Requirements management
Risk management

Jul 2008 - Oct 2008

4 months

Project Manager

Daimler AG

Project manager for the "HR Applications" (based on PeopleSoft) and "eBusiness" areas.
Launch and decommission management for system landscapes
Creating documentation and concepts for service management and operations
Analyzing and optimizing existing operational concepts
Liaison with business units, business owners, and vendors
Participating in steering committees
Planning and controlling

Jan 2008 - Jun 2008

6 months

Amsterdam, Netherlands

Program Manager

ING Bank

Program Manager for the Technology Office of ING Bank in Amsterdam.
Management of infrastructure-related activities linked to the move of the CCRM platform to new data centers
Liaison with the Legal & Compliance department, business owners and vendors
Participation in steering committees and establishment of a governance structure
Steering, management and controlling of storage transition and migration
Delivery of small projects and a service provisioning structure
Contributing to the stabilization of current environments
Carve-out management
Ensuring regulatory requirements are met (e.g., Basel II)

Mar 2007 - Dec 2007

10 months

Delivery Manager

Vodafone

Project & delivery management for several large projects as part of the "ICON" infrastructure and data center consolidation/migration program.
Project management
Creation of high-level and detailed concepts
Requirements management
Project planning and governance
Controlling and risk management
Change management
Process management (identification of new processes, process optimization)

May 2006 - Feb 2007

10 months

Germany

On-site

Onsite Production Management Lead / Infrastructure Coordinator

Deutsche Bank

Primary on-site contact for the client for escalations.
Relationship management with the client's on-site organization
Coordination of support teams' activities across three locations (U.S.A., Philippines and Germany)
Reviewing and tracking changes and status of problem tickets
Participation in production change control board meetings
Project management for topics such as data center moves, monitoring, disaster recovery tests, etc.
Coordination of a weekly data center steering committee
Continuous improvement and process management
Strategic planning to achieve goals

Nov 2005 - May 2006

7 months

Project Manager

BenQ Mobile

Senior consultant / co-project manager for setting up, configuring and supporting a data center and desktop migration.
Coordination of installation and updates of operating and database systems
Evaluation of tools for monitoring data center functionalities
Migration and consolidation management
Carve-out management
Development of concepts for operating a DMZ, firewall and configuration management
Documentation of processes

Jun 2004 - Oct 2005

1 year 5 months

Project Manager

Siemens Information and Communication Mobile

Senior consultant / project manager in system testing and quality assurance for multimedia streaming & download projects.
Analysis of network issues in remote content and live streaming
Configuration and troubleshooting of Alteon load balancers
Definition and execution of load and performance tests
Analysis and tracking of errors and creation of fault reports
Documentation of processes

Mar 2004 - Jun 2004

4 months

Project Manager

Wegener Nieuwsdruck

Sun Microsystems Senior Consultant for a strategic publishing project.
Project management and senior consulting for optimizing the Sun Solaris high-end platform
Capacity analysis and management
Coordination of information exchange with management
Documentation of processes and high-end systems

Apr 2003 - Feb 2004

11 months

Sun Microsystems PTA, Service Account Manager

T-Systems/T-Mobile

Sun PTA/OSSE and representative of the Service Account Manager for a strategic account of Deutsche Telekom Group.
Support and data exchange with the MCSC
Coordination and monitoring of Sun service activities for the infrastructure
Maintenance of Sun Enterprise installation standards and EIS documentation
Documentation of high-end, SunCluster, and high-end storage systems
Regular review of data centers and presentation of the results

Jan 2003 - Mar 2003

3 months

Project Manager

F. Hoffmann - La Roche (Roche)

IT consultant and co-project manager for a strategic project in the Oracle Clinical middle-tier area.
Analysis, engineering, and commissioning of Oracle Clinical extranet servers
Compliance with regulatory requirements (e.g., GMP, 21 CFR Part 210) in the pharmaceutical industry
Coordination of administration and monitoring
Troubleshooting Oracle Clinical extranet servers
Preparation of system specifications, operating manuals, and organizational instructions
Support and coaching of internal staff

Aug 2001 - Dec 2002

1 year 5 months

Senior Consultant

Credit Suisse Financial Services (Credit Suisse Group)

Consulting for the strategic private banking intranet application major project "FrontNet".
Database management
Project management and service management for the database area
Support in building an operations architecture and an operator team
Operations management
Service management
Incident management
Security and auditing for the Oracle databases

Oct 2000 - Jul 2001

10 months

Senior Consultant

ND SatCom GmbH

IT consultant for a project over IP via satellite.
Design, maintenance, installation, administration, and tuning of Oracle databases and application servers
Analysis and development of concepts for running Oracle databases in SunCluster environments
Analysis and preparation of system specifications and operating manuals
Support and coaching of internal staff

May 2000 - Sep 2000

5 months

Operation Manager, Project Manager

Autostadt (Volkswagen)

IT consultant for database and system administration and project management.
Developing concepts for operating UNIX components in high-availability environments
Creating operation manuals and organizational instructions for UNIX operations
Change and configuration management
Customizing system administration and system management tools
Installing and maintaining secure access
Expanding the backup concept
Organizing second-level support and coaching

Feb 2000 - Apr 2000

3 months

Project Manager

Mannesmann Telecommerce (now Vodafone)

Co-project manager of two web hosting projects (Mannesmann-Infostrada and B-Portal).
Project management and project planning
Space and infrastructure planning
Process definitions and creation of a contact matrix
Task identification and resource management
Coordination of second-level support

Dec 1999 - Jan 2000

2 months

IT-Consultant

Bertelsmann

IT consultant for the redevelopment of an internet-enabled customer contact program based on a central Oracle database.
Implementation of production functions for marketing materials (approx. 1 million mailings per campaign)
Database design
Performance tuning of databases

Oct 1999 - Nov 1999

2 months

Project Manager

Sigma Märkte (Metro Group)

IT consultant and project manager for developing a marketing interface based on PL/SQL stored procedures.
Project management
Development of the procedures
DBA activities
Performance tuning of databases

Aug 1999 - Sep 1999

2 months

System Analyst

Lurgi-Zimmer (today’s Air Liquide)

IT consultant for a system managing engineering and construction of large plants.
Further development and creation of an interface to/from SAP
Database troubleshooting
Performance tuning of databases

Oct 1998 - Jul 1999

10 months

Versions Manager

Deutsche Bank

IT consultant in the area of PeopleSoft HR for the db.people program.
Release management
Development of PL/SQL stored procedures
Implementation of software distribution for global deployment of PeopleSoft

Jan 1998 - Sep 1998

9 months

System Analyst

Westdeutsche Allgemeine Zeitung (WAZ)

Development of a system for automated ad management.
Negotiations with vendors (Digital/Compaq/HP and Microsoft)
System analysis and business analysis
Fully automated layout generation through to offset printing

Aug 1997 - Nov 1997

4 months

System Analyst

European Union

EU project in cooperation with EP Electronic Publishing Partners, Nuremberg. Development of a document management system for automatic translation.
System analysis and business analysis
Development of macros

Jan 1997 - Jul 1997

7 months

Marketing Consultant

Media Markt Administration

Consultant in the marketing department for purchasing and sales management.
Tracking and monitoring the industry to optimize the hardware and software area for a new store opening.

Sep 1993 - Feb 1996

2 years 6 months

Italy

Department head, customer advisor

Olivetti (Italy)

Department leadership and customer support
Consulting, coaching and training in systems and application programming

Aug 1989 - Jul 1993

4 years

Italy

System Analyst

Maggioli Informatica (Italy)

System analysis and implementation of systems for public clients (municipalities, health facilities, offices, etc.)

Apr 1988 - Jul 1989

1 year 4 months

Italy

System Analyst

Uniland (ESA Group, Italy)

Various projects for private and public clients (hotel owners' association, city administration, ministry of interior, police department).
System analysis
Client support
Development of custom software
Work for the ministry of interior and the police department still under N.D.A.

Apr 1987 - Oct 1987

7 months

Italy

System Analyst, Developer

BluSoft (Ferruzzi Group, Italy)

Customer support
System analysis and implementation
Development of custom management programs
Coaching and training

Oct 1986 - Feb 1987

5 months

Italy

Romagnolo Center for Computer Science Studies

Buffetti Group (Italy)

Collaboration to develop procedures for programming and scheduling commercials
Conducting courses and computer training sessions

Summary

I have been working in the IT industry for over 35 years and have always kept myself up to date to offer the best possible advice and a service you can rely on.

Whether it's pure consulting, leading and/or coordinating a project, coaching, or strategy development: my many years of professional and practical experience provide the expertise you need to consider me as a reliable service partner for your company or your client.

Project management / organization / coordination
Consulting
Coaching
Quality assurance

Technical focus: project, program and portfolio management, management consulting, portfolio governance, strategy development & execution

Skills

Excellent Customer Focus
Result-oriented
Decision-making
Self-organized
Networking
Relationship Building
Virtual Global Teams Management
Escalation Handling And Procedures
Alpha Nixdorf Digital/compaq Enterprise
Alpha-micro Pc Servers
Ascii/x Terminals
Scanner
As/400
Siemens Mainframes
Storage Subsystems
Cd Writers / Burners
Sound Cards
Ibm
Datapumps
Streamer
Emc
Data Collection Terminals
Sun
Hds
Digital Vax
Netapp
Printers
Virtualized Systems
Robotic Systems
Egenera
Cisco Switches And Routers
Fc, Scsi, Etc.
Embedded Systems
Nortel Switches And Routers
Switch Fabric Components
Hp
Arista Switches And Routers (Gateways, Routers, Hubs, Etc.)
Ibm Mainframes
F5 Load Balancers
Ip Telephony
Juniper Networks
Vpn
Cabling Technologies
Macintosh
Modem
Motorola
Sun Enterprise Servers
Aix
Cp/m
Hpux
Mac Os
Ms-dos
Novell
Os/2
Os/400
Palmos
Sun Os, Solaris
Unix
Amos/amos-l
Netware
Linux (Suse, Red Hat, Debian And Others)
Windows
Xenix
Basic
C
C++
Clipper
Cobol
Dbase
Delphi
Fortran
Foxpro
Imake, Gnu-make, Make-maker, Etc.
Java, Javascript
Macro Languages
Paradox
Pascal
Perl
Php
Pl/sql
Scripting Languages
Shell
Tcl/tk
Xt, Motif
4gl: Informix
Html
Access
Bde
Db2
Faircom C-isam
Informix
Isam
Jdbc
Lotus Notes
Ms Sql Server
Msql / Mysql
Odbc
Oracle
Paradox
Postgres
Sap Hana
Sql
Sybase
Xbase
Appletalk
Corba
Ethernet
Fax
Fddi
Hdlc
Ibm Lan Server
Internet, Intranet
Isdn
Iso/osi
Lan, Lan Manager
Message Queuing
Netbios
Novell Ftp/secure Ftp
Os/2 Network
Parallel Interface
Pc-anywhere
Public Networks Lan
Rfc
Router
Rs232
Scsi
Smtp
Snmp
Tcp/ip
Token Ring
Uucp
Wan
Fibre Channel
Iscsi
It Management, Consulting, Coaching, Education
Itil-compliant Project Development/management
Tco Analysis And Evaluation And Risk Analysis
Feasibility Studies, Implementation Planning, Program And Project Management
Itil / Iso-compliant Project, Quality And Risk Management
Implementation Of Complex, Heterogeneous Client/server Applications
System/storage Management Implementation And Adaptation
Storage Architectures, Integration, Configuration
Data And Infrastructure Virtualization
Backup And Disaster Recovery Solutions
Devops Processes And Tools
Cloud Technologies (E.g. Aws, Azure, Gcp)
It Security (Pen Tests, Identity And Access Management, Etc.)
Data Security
Data Protection
Data Center Regulations And Security Frameworks (Gdpr, Iso/iec 9000, Iso/iec 14000, Iso/iec 27001, Dora, Nist Csf, Soc 2, Pci Dss, Hipaa, Nis 2, Cmmc, Disp)
Critical Infrastructure (Kritis)
Implementation Of Strategic It Technology Concepts
Business Continuity Management (Bcm Iso 22301)
Business Continuity Planning
It Service Continuity Management (Itscm Iso 27031)
Problem Management
It Consolidation Processes For Strategic Reorganization Of It Infrastructures
Migration Planning And Management
Transformation Management
Transition Management
Release Transitions
System Changes
Hardware Changes / Upgrades
Pmi
Cmmi
Gpm
Pmo
Itil
Sox
Soa
Erp Processes And Systems: Sap (Ecc, S/4hana, Byd, Business One, Etc.), Microsoft, Etc.
Sap Cloud Offerings: Sap S/4hana Cloud (Private, Public, Hybrid & Multi-cloud), Sap Analytics Cloud, Sap Ariba, Sap Business Network, Sap Successfactors, Sap Btp Integration, Sap Cloud Alm, Sap Fieldglass, Sap Sales Cloud, Sap Bw/4hana (On-prem + Cloud)
Cmdb
Basel 2 / Basel 3 / Basel 4
Ifrs
Virtualization (Citrix, Vmware, Etc.)
Mail Systems (Ms Exchange Server, Lotus Notes/domino, Etc.)
Ppm Solutions (Ms Project, Clarity, Sap, Etc.)
Crm Systems (Sap Ecc & S/4hana, Microsoft, Etc.)
Cms Systems
Application Servers (Bea Weblogic, Ibm Websphere, Oracle Ias, Etc.)
Web Servers (Apache, Iis, Netscape, Etc.)
J2ee
Veritas Products (File System, Volume Manager, Cluster)
Sun Microsystems Products (Sun Solaris, Suncluster 2.x & 3.x, Etc.)
Hacmp
San / Nas Management
Bmc Patrol
Tivoli Monitoring
Job Scheduling And Workload Automation (Uc4, Etc.)
Hp Systems Management Products
Legato Networker
Ticketing Tools (Remedy, Servicenow, Otrs, Etc.)
Issue & Project Tracking Software (Atlassian Jira, Gitlab, Etc.)
Knowledge Sharing Tools (Ms Sharepoint, Atlassian Confluence, Corporate Wikis, Etc.)
Ms Office (Microsoft 365)
Ms Visio
Oracle Developer Tools
Oracle Designer Tools
Oracle Enterprise Manager
Oracle Grid Control
Peoplesoft
Mq Series
Cross Asset Risk Analyzer
Deric
Murex
Pertrac
Portfolio Pilot
Sophis
Realnetworks Helix Server, Helix Mobile Producer/helix Mobile Producer Live
Automotive Industry
Banking
Public Sector
Business Administration
Energy
Retail
Internet
Municipal Services
Mechanical Engineering
Media
Software Development
Telecommunications
Publishing
Insurance
Other Industries
Regulated Industries