Senior Consultant / Project Manager

Coordination of multiple projects within the company and in partner companies of the regional business association in the areas of NextGen firewall infrastructure (upgrade, product change), network infrastructure (design and upgrade), security infrastructure (design and implementation), and cyber resilience.

• Project management
• Stakeholder management
• Cross-functional alignment
• Requirements management
• Transition management
• Risk management
• Development of operational processes
• Creation of security concepts

Hörmann is rolling out an ECC template in all subsidiaries that still use different ERP solutions. Once SAP ECC is rolled out globally, a global migration to SAP S/4HANA begins.

Provided simultaneous interpretation services between German and Italian as part of the ECC template and independently explained topics along with the process consultants on site at the Italian plant near Trento.

• SD and LE
• MM and WM

SAP Enterprise Cloud Services (ECS) is a global organization responsible for delivering cloud-hosted infrastructure, technical, and application-related managed services for SAP Private Cloud customers. The Client Delivery Manager is the main customer-facing representative of the SAP ECS organization, ensuring full delivery accountability for the engagement and customer satisfaction throughout the entire customer lifecycle.

The Client Delivery Manager works with SAP stakeholders and key customer stakeholders, oversees all aspects of the customer engagement from contract signing through the entire lifecycle, and provides expertise in trade, project, governance, innovation, and technical operations. The CDM is responsible for a successful customer engagement, delivering the contractually agreed ECS services and maximizing customer success across the entire portfolio of strategic engagements.

The CDM ensures appropriate governance is applied in managing the customer relationship, service adoption, and securing renewals, with a focus on customer success and enriching the customer experience.

• Oversee the customer engagement journey and ensure effective governance and alignment across multiple internal and external stakeholders such as SAP Services, SAP Product Support, ECS partners and the customer's system integrators or other hosting partners
• Actively oversee and drive the cloud transformation agenda with the customer's key stakeholders. Scope includes greenfield and brownfield S/4HANA implementations, "RISE with SAP" migrations and modernizations, ECC to S/4HANA migrations, on-premise ECC to cloud S/4HANA migrations, public to private cloud S/4HANA migrations (and vice versa), S/4HANA upscales and downscales, etc. SAP follows a "hyperscaler first" strategy, and almost all transformations take place in the hyperscaler cloud (AWS, Azure, GCP).
• Maximize customer success by helping manage complexity, ensuring stable operations, mitigating risk, reducing total cost of ownership, and supporting customers on their journey to the "intelligent enterprise"
• Continuously tried new and better ways and proactively brought an expanded customer and risk management perspective into decision-making
• Performed administrative tasks required to manage the engagement (staffing, reporting, and controlling)
• Monitored and triggered proactive delivery of service plans and reactive support requests
• Actively participated in governance meetings with customers and other SAP stakeholders (extended account team) and provided direction to the delivery teams involved
• Ensured effective end-to-end customer engagement and governance was applied across the board, including commercial agreements (costs and profitability), customer expectations, delivery team success
• Customer reporting and invoicing
• Enabled delivery teams to achieve the best outcomes through proactive thinking and de-escalated critical customer situations
• Established regular feedback on customer satisfaction
• Enabled SAP delivery teams to protect and expand engagement scope, leverage cross-selling opportunities, and manage commercial change requests
• Participated in internal team knowledge sharing and coached other team members
• Developed strategy and managed a portfolio of initiatives to ensure programs are success-driven
• Drove continuous process improvements for business agility and delivery governance
• Led and executed a large strategic portfolio of initiatives across multiple customers
• Ensured compliance with regulatory requirements for customers in multiple industries (banking, insurance, defense, military, critical infrastructure) such as GDPR, ISO 27001, PCI DSS, DORA, etc.

In recent years, SAP acquired several cloud software companies as part of its strategy to become a cloud software company. One of these acquisitions was Ariba Inc., which was integrated into the Business Network Group Board but still operates as a largely independent business unit. At its core, Ariba is the business network that connects suppliers with customers (buyers) and generates revenue through transaction fees on the platform.

As volume on the platform has grown, pricing model adjustments and/or changes to the contractual framework have become key drivers. Today, the Ariba Network is directly integrated into the SAP core ERP system and transfers invoice-relevant data through a custom staging area into the SAP ERP SD module (billing).

In the future, pricing and contract information (customer onboarding) will be handled in the existing SAP CRM system. Convergent Mediation is meant to offload the Ariba Network, provide more flexibility and scalability, and integrate into the SAP core ERP system.

In this project, the order-to-cash process for Ariba suppliers is redesigned and implemented.

I lead the "Business and IT Operations" workstream, responsible for analyzing current operating and support models and proposing new models for running the Ariba Network with integration into SAP's internal backend systems.

• Project Management
• Stakeholder Management
• Cross-functional Alignment
• Process Definition
• Requirements Management
• Transition Management
• Risk Management
• Coordination and Alignment with Legal Departments
• Coordinating and Negotiating SLAs to/from Clients
• Developing Operational Processes
• Developing comprehensive concepts for Change and Transport Management
• Developing comprehensive concepts for Incident and Problem Management
• Developing comprehensive concepts for Escalation Management
• Creating Security Concepts
• Creating Availability Concepts (HA/DR)
• Creating Contingency Concepts and Plans
• Creating Business Continuity Concepts The solution areas involved are: Ariba Network, Data Migration, SAP PI, SAP CRM (Business Partner Contract), Hybris Billing/Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)

Managed the rollout of a new release of an application for personal loan origination in the consumer finance area. Took into account regulatory requirements (e.g., the Insurance Distribution Directive) and implemented new functionalities.

• Project Management
• Stakeholder Management
• Process Definition
• Requirements Management
• Vendor Management
• Risk Management
• Problem Management
• Cross-functional Alignment
• Managing technical units (Deployment Management, Test Management, Monitoring, etc.)
• Responsibility for time, quality, and budget

Project/Process management for tenders of managed services provision and for the IT strategy including system protection strategy (e.g. using CMS)

• Project Management
• Stakeholder Management
• Process Definition
• Requirements Management
• Provider preselection
• Risk Management
• Cross-functional coordination
• Responsibility for time, quality and budget

DCC is part of the Allianz Infrastructure Transformation (AIT) program, which was set up to build the digital infrastructure backbone. In addition to DCC, AIT includes three other pillars: Allianz Global Network (AGN), Information Security and Allianz Virtual Client (AVC). Together, these programs create the conditions to serve digital customers efficiently and securely.

The goal of the DCC program is to transform Allianz's current heterogeneous data center landscape into a globally harmonized private cloud infrastructure. As part of the program, a global, more cost-efficient IT infrastructure is being built that meets the highest quality and service standards and increases data security levels with innovative disaster recovery.

More than 140 local Allianz data centers are currently being consolidated worldwide into a total of five strategic locations in Europe (Paris and Frankfurt), North America (Phoenix and Edison) and Asia-Pacific (Singapore). After the successful completion of the program, 24,000 servers will have been consolidated.

• Project Management
• Stakeholder Management
• Carve-out Management
• Process Definition
• User Requirements Identification
• Agreement on IT standards
• Ensuring service catalogue awareness and understanding
• Design and implementation of information systems that support enterprise infrastructure
• Investigation and analysis of customer requirements, preferences and objectives
• Ensuring that systems enable security and integration with current applications
• Ensuring that designed systems operate at optimal levels, are secured and monitored in accordance with regulations (including regulatory requirements).

Collaboration on a natural science project in cooperation with Parks Canada and various Canadian universities. The aim was to research the impact of climate change on the polar bear population in northern Hudson Bay, their feeding habits and their condition.

Project and transition management for customers in the mid-market segment.

• Transition management
• Carve-out management
• Project management
• Migration management
• Incident management
• Change management
• Problem management
• Implementation of complex customer IT structures into TSI platform operations
• Steering of technical units
• Cross-team coordination (TSI internal, customer)
• Responsibility for time, quality, and budget

Transformation of business services, applying the lean transformation concept: analysis, design, execution of transformation, further development.

• Project management
• Cross-team coordination (TSI internal, customer)
• Analysis of the current state for applications, data, and services
• Development of transformation concepts with customers
• Execution of transformations (deployment, provisioning, takeover)
• Further development of the lean transformation concept
• Design and implementation of IT platforms
• Migration and consolidation management

Strategic consulting in client initiative management for mergers & acquisitions (divestment, integration and outsourcing).

• Scope and feasibility study
• Alignment and review of IT landscapes
• Outsourcing analysis
• Leading multiple thematic and cross-platform projects
• Project planning
• Project execution
• Migration and consolidation management
• Integration management
• Carve-out management
• Preparing contract documents as well as reporting and controlling materials
• Cost control and presentation of all project information
• Coordinating and managing service providers and suppliers in the project
• Consulting and support in preparing project documentation
• Preparing and editing cross-functional tender documents
• Reporting
• Requirements management
• Risk management
• Ensuring compliance with regulatory requirements

Consulting services for customer projects in infrastructure migration and consolidation.

• Transferring data center services for clients into a central data center as part of integration or outsourcing projects
• Integrating new system solutions into the E.ON IT landscape
• Alignment and review of IT landscapes
• Planning and leading complex IT infrastructure projects and strategic consulting projects at home and abroad
• Support and coordination of international roll-outs
• Taking on consulting activities for clients in IT strategy projects
• Strategic consulting for business integration
• Supporting sales activities (technical pre-sales)
• Reporting
• Carve-out management
• Requirements management
• Forecasting
• Risk management

Program manager for the technology office of ING Bank in Amsterdam.

• Managing infrastructure-related activities linked to the move of the CCRM (Corporate Credit Risk Management) platform to new data centers and a new service/support structure
• Liaising with the "Legal & Compliance" department, the business owner, and vendors (Sun, EMC, various hosting providers, etc.)
• Participating in steering committees
• Setting up a governance structure
• Steering, managing, and controlling several sub-areas such as storage transition and migration
• Delivering so-called "Small Projects"
• Delivering a service provisioning structure
• Contributing to stabilizing the current environments
• Carve-out management
• Ensuring compliance with regulatory requirements (e.g., Basel II)

Primary on-site contact for the client for escalations.

• Relationship management with the on-site client organization
• Coordination of activities (including handovers and escalations) of support teams across three locations (USA, Philippines, and Germany) following the "Follow The Sun" methodology and within the client organization (e.g., Networking Department, Security Department, etc.)
• Regular review and tracking of changes and problem ticket status
• Regular participation in Production Change Control Board meetings
• Project management for infrastructure-related topics such as data center moves/consolidation, monitoring, disaster recovery tests, B2B firewall implementation, etc.
• Coordination of a weekly "Data Center Steering Committee" where all maintenance activities were discussed and organized
• Continuous improvement
• Process management
• Strategic planning to achieve 1-, 3-, and 6-month goals

Senior consultant / project manager in system testing and quality assurance for strategic multimedia streaming & download projects for various mobile operators.

• Analysis of network issues in remote content and live streaming
• Configuration and troubleshooting of Alteon (Nortel Networks) load balancers
• Definition and execution of load and performance tests
• Analysis and tracking of faults
• Creation of fault reports
• Process documentation

Sun PTA/OSSE (Proactive Technical Analyst/Onsite Strategic Support Engineer) and representative of the Service Account Manager for one of Sun's strategic accounts (Deutsche Telekom Group).

• Support for and data exchange with the MCSC
• Coordination and monitoring of Sun service activities for infrastructure related to Sun components
• Coordination and monitoring of maintenance of Sun Enterprise Installation Standards
• Documentation of high-end, SunCluster, and high-end storage systems
• Regular review of data centers and presentation of results in the service review meeting
• Maintenance of EIS documentation

Consulting services for the strategic private banking intranet application large project "FrontNet" (FrontNet won the EUROPEAN BANKING TECHNOLOGY AWARD 2001 in London in the "Best Use of IT in the Banking Sector" category)

• Database management
• Project management and service management for the "Databases" area
• Support for building an operations architecture and an operator team
• Operations management
• Service management
• Incident management
• Security and auditing for Oracle databases

IT consultant for database and system administration and project management.

• Project management
• Development of concepts for operating UNIX components in high availability environments
• Creation of operating manuals and organizational instructions for UNIX operations
• Change and configuration management
• Customization of system administration and system management tools
• Installation and maintenance of secure access
• Expansion of the backup concept
• Organization of second level support
• Coaching of staff

IT consultant for the development of an internet-enabled customer contact program based on a central Oracle database, a middleware solution, and internet clients for dealer and customer master data maintenance.

• Implementing "productive" functions for marketing material production (approx. 1 million mailings per campaign)
• Database design
• Performance tuning of the databases

IT consultant for a system that manages engineering and construction of large plants.

• System enhancements
• Development of an interface to/from SAP
• Database troubleshooting
• Performance tuning of the databases

Development of a system for automated ad management.

• Negotiations with vendors (Digital/Compaq/HP and Microsoft)
• System analysis
• Business analysis
• Fully automated layout generation up to offset printing

Consultant in the marketing department for purchasing and sales management and for tracking and monitoring the industry to optimize the hardware and software area for the opening of a new Media Markt store.

System analysis and implementation of systems for public clients (municipalities, healthcare facilities, agencies, etc.)

• Customer support,
• System analysis/implementation
• Development of custom management programs
• Coaching and training