Luca Pacor
Senior Consultant / Project Manager
Senior Consultant / Project Manager
Solid Consulting and various companies of the regional business association
Coordinated multiple projects within my own company and partner companies of the regional business association in areas of NextGen firewall infrastructure (upgrade, product switch), network infrastructure (design and upgrade), security infrastructure (design and implementation), and cyber resilience.
- Project management
- Stakeholder management
- Cross-team alignments
- Requirements management
- Transition management
- Risk management
- Development of operational processes
- Creation of security concepts
ITIL and ITSM Senior Consultant
Genii Software Group
This greenfield project focused on centralizing the IT of a large international client, a fast-growing software group with market-leading vertical software companies. To continue operations, a new service catalog had to be created.
The internal teams’ or departments’ specific responsibilities needed to be identified and their commitment to delivering IT services ensured.
The catalog needed a user-friendly organization for easy navigation and understanding. Services and their OLAs had to be categorized by function, user group, or criticality to optimize access and clarity.
- Defined processes, escalation procedures, communication protocols, and all dependencies required to meet SLAs and ensure smooth service delivery.
- Detailed each IT service, including its purpose, features, and benefits.
- Added relevant OLAs to service descriptions, detailing operational workflows and responsibilities to support effective service delivery.
- Created clear SLAs with performance metrics (response times, availability, and resolution times for incidents or service requests).
- Ensured alignment between IT service delivery and business expectations by defining OLAs that specify internal operations needed to meet these SLAs.
- Identified and documented dependencies between services and underlying IT components.
SAP Consultant / Interpreter
Hörmann
Hörmann rolled out an ECC template across subsidiaries still using different ERP solutions. Once SAP ECC was globally deployed, migration to SAP S/4HANA began.
Provided simultaneous interpretation between German and Italian during the ECC template rollout and explained topics alongside on-site process consultants at the Italian plant near Trento.
- SD and LE
- MM and WM
E2E Business Program Manager
SAP
This is the global implementation program ATLAS (Automating the Total Customer Lifecycle Across SAP) within Enterprise Cloud Services, SAP’s “Private Cloud,” also focusing on the RISE with SAP migration and modernization program.
On the stakeholder side, the program sponsor is the ECS President, with executives from various board areas on the steering committee. The program reports up to the SAP Executive Board.
My role centers on coordinating cross-cutting program topics among workstreams representing different board areas.
Technical and process-level problem and solution understanding is essential to critically guide and steer the program.
High communication skills are also vital to coordinate global business workstreams on cross-cutting topics. A willingness to actively coordinate and engage in prioritization discussions is required.
- Program management
- Stakeholder management
- Cross-team alignments
- Process definition
- Process management
- Risk management
- Requirements management
- Change management
- Operational readiness preparation
Client Delivery Manager (CDM)
SAP
SAP Enterprise Cloud Services (ECS) is a global organization responsible for delivering cloud-hosted infrastructure, technical, and application-related managed services for SAP private cloud customers. The CDM is the main customer-facing representative of SAP ECS, ensuring full delivery responsibility for engagement and customer satisfaction throughout the customer lifecycle.
The CDM collaborates with SAP stakeholders and key customer stakeholders, overseeing all aspects of the customer engagement from contract signing through the full lifecycle, providing expertise in commercial, project, governance, innovation, and technical operations. The CDM takes ownership of successful customer engagement to deliver contracted ECS services and maximize customer success across the strategic engagement portfolio.
The CDM ensures proper governance in managing customer relationships, service adoption, and renewals, focusing on customer success and enriching the customer experience.
- Supervised the customer engagement journey and ensured effective governance and alignment across multiple internal and external stakeholders like SAP Services, SAP product support, ECS partners, customer system integrators, and other hosting partners
- Actively drove the cloud transformation agenda with key customer stakeholders, covering greenfield and brownfield S/4HANA implementations, RISE with SAP migrations and modernizations, ECC to S/4HANA migrations (on-premise or cloud), public to private cloud migrations (and vice versa), S/4HANA upscales and downscales, etc. SAP follows a “Hyperscaler First” strategy, with most transformations happening on AWS, Azure, or GCP.
- Maximized customer success by managing complexity, ensuring stable operations, mitigating risk, reducing total cost of ownership, and supporting customers on their journey to the “intelligent enterprise.”
- Continuously tried new and improved approaches, integrating customer and risk management perspectives into decision-making.
- Performed administrative tasks needed to manage the engagement (staffing, reporting, and controlling).
- Monitored and activated proactive service plans and reactive support requests.
- Actively participated in governance meetings with customers and SAP stakeholders (extended account team) and guided delivery teams.
- Ensured end-to-end customer engagement and governance, including commercial agreements (costs and profitability), customer expectations, and delivery team success.
- Managed customer reporting and billing.
- Enabled delivery teams to achieve the best results through proactive thinking and deescalated critical customer situations.
- Established regular customer satisfaction feedback.
- Enabled SAP delivery teams to protect and expand engagement scope, leverage cross-sell opportunities, and manage commercial change requests.
- Participated in internal knowledge-sharing and coached teammates.
- Set strategy and managed a portfolio of initiatives to ensure program success.
- Drove continuous process improvements for business agility and delivery governance.
- Led and executed a large strategic portfolio of initiatives across multiple customers.
- Ensured regulatory compliance for customers in various industries (banking, insurance, defense, military, critical infrastructure) such as GDPR, ISO 27001, PCI DSS, DORA, etc.
Program Manager
SAP
SAP’s Cloud Network Infrastructure faced challenges from lifecycle management gaps amid rapid growth.
Many network services needed restructuring because they didn’t use technologies and designs required for cloud operations or couldn’t handle the load. Also, expanding the SAP service portfolio required new network services.
The program develops HEC infrastructure to the latest stable data center technology, stabilizes the current infrastructure, ensures compliance of existing equipment, and implements a new design that meets HEC’s growth needs without jeopardizing certification for top security and regulatory standards (GDPR, SOC 2, ISO 27001, PCI DSS, HIPAA).
The program aims to reduce compute failures by 20%, network failures by 70%, and human errors by 50%, improving service quality for S/4HANA Public and Private Cloud customers.
- Program management
- Stakeholder management
- Cross-team alignments
- Process definition
- Process management
- Requirements management
- Risk management
- Incident management
- Release management
- Change management
- Service introduction preparation
Project Manager
SAP
In recent years, SAP acquired several cloud software companies as part of its transformation into a cloud software firm. One acquisition was Ariba Inc., now part of the Business Network Group Board but still largely independent. Ariba’s core is the business network that connects suppliers with buyers and generates revenue through transaction fees on the platform.
As volume grew, pricing model adjustments and contractual framework changes became key drivers. Today, the Ariba Network integrates with SAP Core ERP, transferring invoice data via a custom staging area into the SAP ERP SD module (billing).
Future pricing and contract info (customer onboarding) will be managed in SAP CRM. Convergent Mediation will offload the Ariba Network, offering more flexibility and scalability and integrating with SAP Core ERP.
This project redesigns and implements the order-to-cash process for Ariba suppliers.
I led the “Business and IT Operations” workstream, responsible for analyzing current operations and support models and proposing new models for operating the Ariba Network integrated with SAP’s internal backend systems.
- Project management
- Stakeholder management
- Cross-team alignments
- Process definition
- Requirements management
- Transition management
- Risk management
- Legal department coordination and alignment
- Coordination and negotiation of SLAs with customers
- Development of operational processes
- Comprehensive change and transport management concepts
- Comprehensive incident and problem management concepts
- Comprehensive escalation management concepts
- Creation of security concepts
- Creation of availability concepts (HA/DR)
- Creation of contingency concepts and plans
- Creation of business continuity concepts Involved solution areas: Ariba Network, data migration, SAP PI, SAP CRM (business partner contract), Hybris Billing / Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)
Strategy Consultant
SAP
Strategic consulting for SAP Global Security and the Cyber Defense and Response Center (CDRC), including IT Service Continuity Management, Cyber Resilience, Disaster Recovery, ISO/IEC audits (9001, 22301, 27001).
- Still under NDA.
Project Manager
Deutsche Bank
Managed the rollout of a new release of a consumer finance application for personal loan origination. Addressed regulatory requirements (e.g., Insurance Distribution Directive) and implemented new features.
- Project management
- Stakeholder management
- Process definition
- Requirements management
- Vendor management
- Risk management
- Problem management
- Cross-team alignments
- Oversaw technical units (deployment management, test management, monitoring, etc.)
- Responsible for time, quality, and budget
Transformation Program Manager
SAP Hybris
SAP acquired Hybris in 2013. SAP planned to replace the database for its Hybris Commerce Managed Services and Cloud Services and migrate customer environments from legacy cloud providers to SAP HANA Cloud.
From early 2017, all new customer environments would be built exclusively on SAP HANA. Throughout 2017, SAP Hybris migrated all existing customers to SAP HANA, ultimately into SAP data centers.
- Coordinated internal and external teams to manage up to 15 parallel migration projects, each with its own technical project manager and account manager
- Drove all activities resulting from the migration projects proactively
- Consolidated status reports and reported to governance bodies
- Participated in project planning activities and managed project execution per plan
- Relationship management with all project stakeholders, internal and external, ensuring all were informed of progress and issues to manage expectations for project requirements and deliverables
- Managed and communicated a clear vision of project goals and motivated the team to achieve them; created an environment for peak team performance
- Analyzed and logged risks, developed contingency plans, identified triggers and responsibilities for mitigation activities
- Defined criteria for successful completion for all parties and secured acceptance and sign-off upon completion
Project/Process Manager
Nord Stream 2
Project/process management for managed services tendering and IT strategy, including system protection strategy (e.g., via CMS).
- Project management
- Stakeholder management
- Process definition
- Requirements management
- Provider preselection
- Risk management
- Cross-team alignments
- Responsible for time, quality, and budget
Project Manager
ERGO Group
Project manager for infrastructure projects under the digital transformation strategy.
ERGO planned to invest around one billion euros by 2020 to offer customers and sales partners a comprehensive cross-channel offering. Most funds went to IT modernization. From 2017, ERGO launched a fully digital, standalone brand.
In this digital transformation program, I led cross-functional infrastructure projects of all types from initiation to handover to operations. Projects included product launches, modernizations, and regulatory compliance.
- Project management
- Stakeholder management
- Process definition
- Requirements management
- Transition management
- Migration management
- Problem management
- Risk management
- Oversaw technical units
- Cross-team alignments
- Responsible for time, quality, and budget
Enterprise Architect / Project Manager for global AIT and DCC programs
Allianz Group
DCC is part of the Allianz Infrastructure Transformation (AIT) program, set up to build a digital infrastructure backbone. Alongside DCC, AIT includes Allianz Global Network (AGN), Information Security, and Allianz Virtual Client (AVC). Together, these programs enable efficient and secure digital customer service.
The DCC program aims to transform Allianz’s heterogeneous data center landscape into a globally harmonized private cloud infrastructure. It builds a global, cost-efficient IT infrastructure meeting top quality and service standards while enhancing data security and disaster recovery.
Over 140 local Allianz data centers worldwide are being consolidated into five strategic sites in Europe (Paris and Frankfurt), North America (Phoenix and Edison), and Asia-Pacific (Singapore). Upon completion, 24,000 servers will be consolidated.
- Project management
- Stakeholder management
- Carve-out management
- Process definition
- User requirements identification
- Agreement on IT standards
- Ensuring service catalog awareness and understanding
- Designing and implementing information systems supporting enterprise infrastructure
- Researching and analyzing customer requirements, preferences, and goals
- Ensuring systems enable security and integration with current applications
- Ensuring designed systems operate optimally, comply with regulations (including regulatory requirements), are secured, and monitored.
Project Manager
BMW Group
Actively involved in company-wide initiatives like team management, project management, people management, customer interaction, project execution, implementing quality tools, IT security, management tools, and improvement initiatives to ensure production/application support globally.
- Program management
- Stakeholder management
- Relationship management
- People management
- Environment delivery management including process definition
- Environment governance
- Integration management of SAP modules
- Incident, configuration, release, and change management
- Implementation of quality tools
- Improvement initiatives
Educational research trip
Parks Canada and various Canadian universities
Worked on a natural science project in cooperation with Parks Canada and various Canadian universities. The goal was to research the impact of climate change on the polar bear population of northern Hudson Bay, their feeding habits, and condition.
Program Manager / Strategy Consultant
SAP
Consulted on recovery of complex landscapes, including IT and HANA Enterprise Cloud (HEC). Developed a strategy for recovering multiple landscapes to guarantee full and consistent data recovery, considering internal and external best practices and regulatory requirements. Expanded the strategy for HEC.
Published the “Directive for HEC Communication Encryption.”
- Coordinated capturing all interfaces (RFC etc.) and connections
- Coordinated initial technical review of interfaces and validation against BIA/business process analysis
- Coordinated identifying inconsistent data during recovery due to different recovery points for different systems
- Identified dependencies for each system and consistency groups to ensure consistent recovery for all systems in a remote location
- Guaranteed SLA consistency for consistency groups to ensure recovery strategies aligned
- Identified data replication
- Aligned all affected lines of business
- Coordinated gathering requirements for remote location hardware
- Drafted policies for system usage in remote location (standby, pre-production, test)
- Prepared for SOX and ISO audits
- Created a communication encryption concept for HEC 2.0, including PKI architecture
- Validated and aligned recovery strategy with data center strategy, including continuous monitoring & management
Transition Manager
T-Systems
Project and transition management for midmarket customers.
- Transition management
- Carve-out management
- Project management
- Migration management
- Incident management
- Change management
- Problem management
- Implemented complex customer IT structures into TSI platform operations
- Oversaw technical units
- Cross-team alignments (TSI-internal, customer)
- Responsible for time, quality, and budget
Project Manager
T-Systems/Strabag PFS
LAN roll-out management for Strabag Property and Facility Services.
- Project management
- Project planning
- Carve-out management
- Migration management
- Roll-out management
- Coordinated integration of new devices into monitoring and management systems
- Cross-team alignments (TSI-internal, customer)
- Analyzed current LAN infrastructure
- Created roll-out concepts with the customer
- Prepared reporting and controlling documents
- Coordinated and managed service providers and suppliers in projects
- Risk management
Transformation Manager
T-Systems/MAN
Transformed business services using Lean Transformation: analysis, design, implementation, and development.
- Project management
- Cross-team alignments (TSI-internal, customer)
- Analyzed current state of applications, data, and services
- Developed transformation concepts with the customer
- Executed transformations (provisioning, handover)
- Advanced the Lean Transformation concept
- Designed and implemented IT platforms
- Migration and consolidation management
Project Manager
Deutsche Telekom AG
Strategic consulting in security.
- Led multiple projects and subprojects
- Scope and feasibility studies
- IT landscape reviews
- Created specifications for an access gateway solution
- Created specifications for an audit-proof logging architecture
- Designed an implementation solution for a new DTAG-compliant and audit-proof security access architecture in Products & Innovation data centers
- Evaluated and implemented a logging security tool
- Production rollout including pilot phase
- Documentation and product training
- Project planning and execution
- Prepared reporting and controlling documents
- Coordinated and managed service providers and suppliers
- Advised and supported project documentation
- Requirements management
- Risk management
Program Management
Deutsche Bank
Strategic consulting in client initiative management for M&A (divestment, integration, and outsourcing).
- Scope and feasibility studies
- IT landscape alignment and review
- Outsourcing analysis
- Led multiple cross-topic and cross-platform projects
- Project planning and execution
- Migration and consolidation management
- Integration management
- Carve-out management
- Prepared contract documents and reporting/controlling materials
- Cost control and project information reporting
- Coordinated and managed service providers and suppliers
- Advised and supported project documentation
- Prepared cross-topic tender documents
- Reporting
- Requirements management
- Risk management
- Regulatory compliance considerations
Program Manager
Unicredit
Led large projects as general contractor for Unicredit Global Information Services.
Environments were banking-specific (Sophis Risque, PerTrac, Murex, DeRic, etc.). Tools ranged from Microsoft apps to SAP, and technologies spanned Microsoft to Sun Microsystems and hosts, including VMware ESX and Sun Containers.
- Led multiple cross-topic and cross-platform projects in investment banking
- Project coaching
- Migration management
- Prepared and edited cross-topic tender documents
- Prepared contract documents and reporting/controlling materials
- Coordinated and executed enterprise resource planning
- Cost control and project information reporting
- Coordinated and managed service providers and suppliers
- Coordinated and led complex roll-out topics as UGIS general contractor
- Advised and supported project documentation
- Coordinated readiness activities and transition to operations, including regulatory compliance considerations.
Project Manager
E.ON IS
Consulting services for customer projects in infrastructure migration and consolidation.
- Migrated data center services for customers to a central data center in integration or outsourcing projects
- Integrated new system solutions into E.ON’s IT landscape
- Aligned and reviewed IT landscapes
- Planned and led complex IT infrastructure and strategic consulting projects domestically and abroad
- Supported and coordinated international roll-outs
- Provided IT strategy consulting services
- Strategic business integration consulting
- Supported sales activities (technical pre-sales)
- Reporting
- Carve-out management
- Requirements management
- Forecasting
- Risk management
Project Manager
Daimler AG
Project manager for HR applications (PeopleSoft) and eBusiness.
- Launch and delaunch management for system landscapes
- Created documentation and concepts for service management and operations
- Analyzed and optimized existing operations concepts
- Liaised with business units, business owners, and vendors
- Participated in steering committees
- Planning and controlling
Program Manager
ING Bank
Program manager for the ING Bank Technology Office in Amsterdam.
- Managed infrastructure-related activities for migrating the bank’s CCRM (Corporate Credit Risk Management) platform to new data centers and service/support structure
- Liaised with legal & compliance, business owners, and vendors (Sun, EMC, various hosting providers)
- Participated in steering committees
- Established governance structure
- Steered and controlled areas like storage transition and migration
- Delivered small projects
- Delivered a service provisioning structure
- Contributed to stabilizing current environments
- Carve-out management
- Ensured regulatory compliance (e.g., Basel II)
Delivery Manager
Vodafone
Project & delivery management for multiple large projects under the ICON infrastructure and data center consolidation/migration program.
- Project management
- Created high-level and detailed concepts
- Requirements management
- Project planning
- Project governance
- Controlling
- Risk management
- Change management
- Process management (new process identification, process optimization)
Onsite Production Management Lead / Infrastructure Coordinator
Deutsche Bank
Primary on-site escalation contact for the customer.
- Relationship management with on-site customer organization
- Coordinated activities (handoffs and escalations) of support teams across three locations (USA, Philippines, Germany) following “follow the sun” methodology and within the customer organization (e.g., networking department, security department)
- Regularly reviewed and tracked changes and problem ticket statuses
- Attended production change control board meetings regularly
- Project management for infrastructure topics like data center moves/consolidation, monitoring, disaster recovery tests, B2B firewall implementation
- Coordinated a weekly data center steering committee to discuss and organize maintenance activities
- Continuous improvement
- Process management
- Strategic planning to meet 1-, 3-, and 6-month goals
Project Manager
BenQ Mobile
Senior consultant / co-project manager supporting data center setup, configuration, and maintenance, plus desktop migration and roll-out.
- Coordinated and supervised OS and database system installation/updates
- Coordinated and supervised evaluation of tools for data center monitoring, system administration, and backup/restore solutions
- Migration and consolidation management
- Carve-out management
- Created concepts for DMZ operations, firewall management, and configuration management
- Documented processes across different areas
Project Manager
Siemens Information and Communication Mobile
Senior consultant / project manager for system testing and quality assurance in strategic multimedia streaming & download projects for various mobile operators.
- Analyzed network issues in remote content and live streaming
- Configured and troubleshooted Alteon (Nortel Networks) load balancers
- Defined and executed load and performance tests
- Analyzed and tracked defects
- Created fault reports
- Documented processes
Project Manager
Wegener Nieuwsdruck
Sun Microsystems senior consultant for a strategic publisher project.
- Project management and senior consulting to optimize the Sun Solaris high-end (Sun 15K) platform performance and related structural changes within the company
- Capacity analysis and management
- Coordinated information exchange with management on both sides (Sun and Wegener)
- Documented processes and high-end systems
- Supported Sun PS consultants
Sun Microsystems PTA, Service Account Manager
T-Systems/T-Mobile
Sun PTA/OSSE (Proactive Technical Analyst/Onsite Strategic Support Engineer) and service account manager representative for one of Sun’s strategic accounts (Deutsche Telekom Group).
- Supported and exchanged data with the MCSC
- Coordinated and oversaw Sun service activities for infrastructure related to Sun components
- Coordinated and oversaw maintenance of Sun enterprise installation standards
- Documented high-end, SunCluster, and high-end storage systems
- Regularly reviewed data centers and presented results in service review meetings
- Maintained EIS documentation
Project Manager
F. Hoffmann – La Roche (Roche)
IT consultant and co-project manager for a strategic Oracle Clinical middle tier project.
- Analyzed, engineered, and commissioned Oracle Clinical extranet servers (Oracle Clinical middle tier based on Oracle Internet Application Server), validated computerized systems, and ensured compliance with industry regulations (GMP, 21 CFR Part 210)
- Coordinated administration and monitoring
- Troubleshooted Oracle Clinical extranet servers
- Created system specifications, documentation, operation manuals, and organizational instructions
- Supported and coached internal staff
Senior Consultant
Credit Suisse Financial Services (Credit Suisse Group)
Consulting services for the large private banking intranet application project “FrontNet” (winner of the 2001 European Banking Technology Award for Best Use of IT in Banking).
- Database management
- Project and service management for databases
- Supported building an operations architecture and operator team
- Operations management
- Service management
- Incident management
- Security and auditing for Oracle databases
Senior Consultant
ND SatCom GmbH
IT consultant for an IP via satellite project.
- Designed, maintained, installed, administered, tuned, and monitored Oracle databases and Oracle Application Servers
- Analyzed and created concepts for operating Oracle databases and UNIX components in SunCluster high-availability environments
- Analyzed and created system specifications, operation manuals, and organizational instructions for Oracle components
- Supported and coached internal staff
Operations Manager, Project Manager
Autostadt (Volkswagen)
IT consultant for database and system administration and project management.
- Project management
- Developed concepts for operating UNIX components in high-availability environments
- Created operation manuals and organizational instructions for UNIX operations
- Change and configuration management
- Customized system administration and management tools
- Installed and maintained secure access
- Expanded backup concepts
- Organized second-level support
- Coached staff
Project Manager
Mannesmann Telecommerce (today Vodafone)
Co-project manager for two web hosting projects. The first was in cooperation with another Mannesmann subsidiary in Italy (Infostrada). The second was for the “B-Portal” (intranet hosting for the entire Mannesmann group).
- Project leadership
- Project planning
- Space and infrastructure planning
- Process definitions
- Created an roles-and-responsibilities matrix for tasks (for both Mannesmann and Infostrada)
- Identified and assigned tasks (resource management)
- Coordinated second-level support
IT Consultant
Bertelsmann
IT consultant for developing an internet-enabled customer contact program based on a central Oracle database, middleware, and internet clients for dealer and customer data maintenance.
- Implemented production functions for promotional material (around 1 million mailings per campaign)
- Database design
- Performance tuning of databases
Project Manager
SIGMA Märkte (Metro Group)
IT consultant and project manager for a marketing interface developed with pure PL/SQL stored procedures.
- Project management
- Developed procedures
- DBA activities
- Database performance tuning
System Analyst
Lurgi-Zimmer (today Air Liquide)
IT consultant for an engineering and construction management system.
- Enhancements
- Developed an interface to/from SAP
- Database troubleshooting
- Database performance tuning
Version Manager
Deutsche Bank
IT consultant in PeopleSoft HR for the db.people program.
- Release management
- Developed PL/SQL stored procedures
- Implemented software distribution for global PeopleSoft deployment at Deutsche Bank
System Analyst
Westdeutsche Allgemeine Zeitung (WAZ)
Developed an automated advertising management system.
- Negotiated with vendors (Digital/Compaq/HP and Microsoft)
- System analysis
- Business analysis
- Fully automated layout generation to offset printing
System Analyst
European Union
EU project in cooperation with EP Electronic Publishing Partners, Nuremberg. Developed a document management system for automatic translation of documents from various EU bodies.
- System analysis
- Business analysis
- Developed macros
Marketing Consultant
Media Markt Administration
Consultant in the marketing department for purchasing and sales management and industry monitoring to optimize the hardware and software area for opening a new Media Markt.
Department Head, Customer Advisor
Olivetti (Italy)
- Department leadership
- Customer support
- Consulting, coaching, and training in systems and application programming
System Analyst
Maggioli Informatica (Italy)
System analysis and implementation for public sector clients (municipalities, health institutions, agencies, etc.)
System Analyst
Uniland (ESA Group, Italy)
Various projects for private and public clients (hotel owners’ association, city administration, interior ministry, police department).
- System analysis
- Customer support
- Developed custom software. Work for the interior ministry and police department under NDA.
System Analyst, Developer
BluSoft (Ferruzzi Group, Italy)
- Customer support
- System analysis and implementation
- Developed custom management programs
- Coaching and training
@ Centro Studi di Informatica Romagnolo
Buffetti Group (Italy)
- Collaborated on developing procedures for programming and scheduling commercials (for a radio/TV station)
- Conducted computer courses and introductions
I have been working in the IT industry for over 35 years, always staying up to date to offer the best possible advice and reliable service you can count on.
Whether it’s pure consulting, leading and/or coordinating a project, coaching, or strategy development: my many years of professional and practical experience give me the skills you need to see me as a dependable service partner for your company or your client.
Project management / organization / coordination Consulting / coaching Quality assurance
Technical focus: Project, Program and Portfolio Management, Management Consulting, Portfolio Governance, Strategy Development & Execution
Main Skills:
- Excellent customer focus
- Results-oriented
- Decision-making
- Self-organized
- Networking
- Relationship building
- Virtual global teams management
- Escalation handling and procedures
Scientific High School
Abitur · Rimini, Italy
University of Bologna
Engineering - Electronics, major in Computer Science · Bologna, Italy
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