Massood S. - Program Manager

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Unterföhring, Germany

Experience

Sep 2022 - Jan 2024

1 year 5 months

Germany

Program Manager

Dataport

For the state of Schleswig-Holstein in cooperation with Dataport for the digitization of public sector services as part of the EfA program from federal and state governments at Dataport.
Responsible for 7 implementation projects and 7 rollout projects in the states (14 projects).
Coordination of seven projects in Schleswig-Holstein.
Established vertical streams to ensure requirements and review implementation of specifications by FIM and ITZ-Bund.
Budget management and planning to fund projects via BMI and BMUV.
Coordinated overall documentation from project and technical perspective for the realization of online services.
Collaborated with subject matter consultants like BearingPoint, Adesso, and PD.
Resource management in the projects.
Presented results in state committees.
Worked with FITKO, BMUV, and BMI to coordinate transport and routing.

Jun 2022 - Sep 2022

4 months

Ireland

Multi-Project Manager as Interim Manager

Kerry

Migrated applications from an Irish data center (Kerry/T-Systems) to the Azure Cloud.
Introduced a new migration strategy for efficient planning, migration, and handover to operations.
Implemented migration and confirmation blocks with variable times and resources to improve efficiency.
Budget, time, and resource planning.
Pre- and post-migration strategy using runbooks.
Planning and design.
Communication management strategy between stakeholders during cutover.
Led a 15-person team of engineers, architects, service managers, and external vendors.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, governance and control.

Dec 2021 - Jun 2022

7 months

Germany

Multi-Project Manager

BauerMedia

Managed AWS cloud migration of applications and instances from on-prem data center to IaaS (lift & shift), PaaS, and SaaS.
Four projects covering 42 applications, DWH, SAS/BI, and cloud-specific SaaS development.
Coordinated work packages with product managers for migration prep.
Created the migration process in timeboxes.
Coordinated the German project with the UK program manager.
Defined resource planning with the platform team to set up the landing zone as production and sandboxes as test environments.
Stakeholder management within the program team.
Planned SaaS migration in AWS for new app development.
Planned DWH migration and related BI tools to the cloud.
Coordinated with data protection, security, and works council contacts.
Reported progress to program and German line management.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, GDPR.

Jun 2021 - Dec 2021

7 months

Germany

Overall Project Manager for Telephony

Dataport AöR

Worked on both proprietary and open source solutions.
Developed an open source telephony evaluation environment with Asterisk PBX.
Created a business case and board proposal for decision makers.
Managed evaluation and test management teams.
Documented service requirements for device tenders.
Cost estimation for upcoming overall projects.
Coordinated work packages.
Agile sprint planning for work packages.
Set up quality testing for work package acceptance.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, virtualization.

Sep 2020 - May 2021

9 months

Germany

Consultant

BWI

Designed a communication and reporting concept with cascading of strategic goals to IT objectives.
Conducted health checks to assess current state and supported defining control capability for measurable goals in service portfolio management.
Created a service dashboard to consolidate data management and evaluate demand.
Built automated data governance.
Built a data stakeholder dashboard for SAP CATS data processing.
Designed report automation at strategic and operational levels.
Created an automated capacity dashboard with VBA macros.
Supported service roadmaps based on demand and capacity.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management.

Jan 2019 - Sep 2020

1 year 9 months

Munich, Germany

Test Manager and Quality Manager (ISTQB); Test Manager for Microsoft Office 365 ProPlus

Landeshauptstadt München (Strac) / IT@M

Responsible for QA across all IT infrastructure subprojects and products following ITIL for a high-quality release of the network and applications in the neoIT project at IT@M.
Defined roles and responsibilities in test management, standards, processes, and policies per internal framework.
Set client workspace guidelines and end-to-end view of workstation installs for migration to private cloud.
Used open source tools for infrastructure documentation, test cases, defect management, and ticketing.
Developed a business case to optimize data management requirements.
Designed pseudonymization of critical personal data under GDPR.
Test manager for Microsoft Office 365 ProPlus (SaaS, IaaS, PaaS) ensuring quality of Microsoft products per IT@M requirements.
Used Azure cloud authentication for login.
Data stakeholder management for critical data across macros and applications.
Designed a Java/C# application suite to replace Microsoft macros.
Coordinated configuration and application tests.
Created test plan (product breakdown and flow diagrams).
Automated and optimized test reporting.
Established test KPIs for install and service operations post Office rollout.
Automated reporting for departmental rollouts.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, GDPR, open source tools.

Aug 2018 - Jan 2019

6 months

Dresden, Germany

Process Manager (ITIL®)

Sächsische Informatikdienst

Implemented ITIL® service transition in infrastructure.
Documented goals, requirements, and process landscape with MS Visio.
Provided a stakeholder matrix for operational tasks.
Supported business case creation for data center optimization.
Created work package templates as communication between planning and operations.
Built a data governance model based on COBIT with goal cascading and requirements management.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization.

Dec 2016 - Jul 2018

1 year 8 months

Germany

Program Assurance (50%)

Bayerisches Landeskriminalamt (Authorized Body Bavaria)

Ensured program assurance for expansion and optimization of Bavaria’s TETRA network.
Validated project results.
Developed reporting to program management at the Bavarian state criminal office.
Optimized controlling reports for the Bavarian State Secretary.
Presented controlling reports in the steering committee.
Ensured operational process landscape.
Designed use of TETRA, mobile, and WLAN for end-to-end encrypted voice.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, ISO27001, Citrix.

Dec 2016 - Jul 2018

1 year 8 months

Germany

External Project Controller (50%)

Bavarian State Ministry for Home Security and Integration (StMI)

External project controlling for home security and integration.
Responsible for analog radio phasing out and digital radio rollout for Bavarian police, professional and volunteer fire departments.
Risk management, review and reporting of project risks from risk register.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, ISO27001, Citrix.

Jun 2016 - Dec 2016

7 months

Germany

Multi-Project Manager

Allianz Deutschland

Built a project management team with role definitions for identity and access management implementation (OneIdentity).
Standardized documentation (glossary and concepts) in SharePoint.
Structured the project plan.
Coached project leads on reporting, escalation, and conflict management.
Adapted and optimized processes and policies.
Developed metadata management strategies to improve data processing.
Built a communication and stakeholder management concept for workplace management.
Set up a PRINCE2® Agile project organization with defined roles and responsibilities.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, COBIT5.0, virtualization, ISO27001.

Jan 2016 - May 2016

5 months

Germany

Design and Project Management

ARDEX

Global rollout of Skype for Business in telecommunications.
Defined services and parameters in the internal network.
Created a global communication plan.
Developed communication materials in Excel and Notes as project templates.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization.

Jan 2015 - Jan 2024

9 years 1 month

IT Program and Project Manager, Cloud Transformation & Transition Manager, Rollout Manager, ITIL® Process Manager

Applebone GmbH

Internal projects:
Cloudification tool interface for controlling specific cloud apps:
Feasibility and project documentation
Design
Pilot phase, pilot product in March 2022

Jan 2015 - Dec 2015

1 year

Germany

Consultant/Manager for IT Business Structure

GFN AG

Built IT business structure around ITIL® processes and project management.
Implemented and coached service portfolio management.
Built and automated KPI documentation for successful registrations and audits with automatic cost calculation.
Defined target requirements per COBIT® with business KGIs.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, COBIT5.0, virtualization.

Sep 2014 - Dec 2014

4 months

Germany

Consultant/Project Manager

PTM GmbH

Introduced PRINCE2® methodology to boost efficiency and revenue.
Integrated into enterprise architecture as a business unit.
Methods: PRINCE2®, ITIL®, COBIT5.0.

Jan 2014 - Aug 2014

8 months

Germany

Consultant/Manager for Project Management Business Area

nextevolution AG

Restructured project management business area with certified project managers.
Merged sales with IT organization.
Built the project management department.
Supported risk management strategy goals.
Optimized working methods in enterprise architecture.
Methods: PRINCE2®, ITSM transition management.

Sep 2013 - Dec 2014

1 year 4 months

IT Senior Consultant, IT Project Manager, Program Manager, Service Manager, IT Project Manager

SuiGenerisData GmbH

Jan 2012 - Dec 2013

2 years

Weßling, Germany

External IT Division Representative

RUAG

Created strategic IT roadmap and optimized enterprise architecture by consolidating UNIX and Windows in data center.
Developed concepts to stabilize IT infrastructure and manage ITIL® processes via COBIT®.
Built stakeholder matrix to manage tasks and responsibilities at a military airbase.
Deployed secure WLAN with end-to-end client encryption per European GPG standard for Windows and UNIX.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization, ISO27001, COBIT5.0.

Jun 2011 - Dec 2011

7 months

Cologne, Germany

Consultant/Manager

Unify GmbH

Introduced ITIL® service management processes (problem, change, capacity & availability) in telecom to raise service design, transition, and operations maturity.
Developed concept to reduce customer contract penalties.
Set up automated customer reporting by optimizing service desk tool.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery.

Nov 2010 - May 2011

7 months

Aschheim, Germany

Project Management and Tactical/Operational Planning

F.I.T.S.

Coordinated and planned all project activities and data center move rollouts.
Reported to CIO.
Methods: PRINCE2®, ITIL®, IT infrastructure, ITSM transition management, data center disaster recovery, virtualization.

Jan 2010 - Oct 2010

10 months

Cologne, Germany

Consultant/Manager

TSG (BP Subsidiary)

Introduced ITIL® 2011 service transition processes.
Coached staff on process adoption.
Coordinated workshops for process implementation and interfaces.
Methods: PRINCE2®, ITIL®, IT infrastructure, data center disaster recovery.

Oct 2009 - Aug 2013

3 years 11 months

IT Senior Consultant and IT Project Manager

expertplace consulting GmbH

May 2009 - Dec 2009

8 months

Karlsfeld, Germany

Consultant for Department Setup

MAN AG

Supported setup of a new department with role descriptions to aid planning, design organization, and PMO for commercial vehicle engineering and manufacturing.

May 2008 - Oct 2009

1 year 6 months

Germany

IT Service Manager for Managed Workplace Services South, IT Service Manager and Senior Consultant

arxes consulting GmbH

Apr 2008 - Apr 2009

1 year 1 month

Risk Management Implementer

expertplace consulting GmbH

Created, built, and implemented risk management for IT risk and business information security across the company per COBIT®.
Methods: PRINCE2®.

May 1997 - May 2008

11 years 1 month

Germany

Network Planner, Network Designer Fixed Telephony, Project Manager for Planning & Design Projects

Viag Interkom GmbH / o2 Germany / o2 Telefónica Deutschland

International program management (Horizon) to unify the telecom backbone of o2 Germany, Netherlands, UK, and Liechtenstein for GPRS/UMTS; GAP analysis; RfI/RfQ for strategic vendor selection.
Overall project manager at o2 Germany for network availability, capacity, and risk management in GPRS/UMTS special projects (capacity, availability & continuity per ITIL®).
Program manager at o2 Germany for GPRS rollout, process redesign per ITIL®.
Project manager for T-Mobile/o2 Germany roaming project for seamless voice/data handover; extended national roaming to European roaming.
Project manager at Viaginterkom (formerly o2 Germany) for mobile number portability to T-Mobile network; coordinated design, test support pre-release, rollout planning, and coordination with T-Mobile.
Program manager at Viaginterkom for GSM network build and capacity optimization in backbone.
Project management for fixed telephony build at Viaginterkom and crackback capacity optimization concept with Siemens Telecommunications.

Jun 1994 - Jun 1996

2 years 1 month

Düsseldorf, Germany

Programmer/Developer

Siemens Microelectronics Development Center (formerly Infineon)

Programmed communication controllers like HSCX, ESCC2, Munich32, Falc54, and PCI Local Bus.
Developed APM module in C.
Manufactured and tested adapter cards.