Enver Bastanoglu - Interim Manager IT Service Provider

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Erdweg, Germany

Experience

Jul 2024 - Jan 2025

7 months

Interim Manager IT Service Provider

DDE Dialog GmbH | PCS365

Interim management of IT operations in the system house business
Implementing ISO 27.001 certification including preparing all documents
Managing change processes and system migrations
Optimizing operational processes and realigning technical systems and administrative procedures
Going live with several major projects
Launching a new business line in the gaming PC sector

Jan 2024 - Jul 2024

7 months

Interim Manager Application Management

Dehner Gartencenter

Interim management of IT operations on legacy systems and preparing the switch to SAP S/4Hana
System migrations in IT operations and service (MS Navision to SAP S4)
Operating and interfacing with subsystems in the legacy environment
Application operation of DiVA/Navision and Salesforce
Designing data protection and IT security as well as deletion plans before, during, and after migration

Dec 2022 - Dec 2023

1 year 1 month

Interim Manager Printer Service Provider

MSH Print & Service

Restructuring IT operations and services of a nationwide printer service provider
Taking over management and preparing for acquisition by a financial investor
Rebuilding and setting up administrative processes after corporate collapse
Transition to an ordered insolvency procedure and creating turnaround and continuation plans
Restarting business operations (reducing staff from 95 to 23 employees)

Jun 2021 - Nov 2022

1 year 6 months

Interim Manager Application Management

Dehner Gartencenter

Interim management and transition to ITIL-based operations
Responsibility shift for the ERP & CRM system from the business unit to IT
Introducing ITIL processes
Application operation of DiVA/Navision and Salesforce
Supporting the S/4Hana implementation
Designing data protection and IT security as well as deletion plans

Jan 2021 - May 2021

5 months

Interim Manager Operations Management

Deutsche Luft- und Raumfahrt e.V.

Supporting the Operations Management department part-time
Transitioning operations processes to an external service provider
Redesigning operational processes with 3% cost savings
Preparing the data center move of the SAP provider
Tendering SAP projects

Aug 2020 - Mar 2021

8 months

Interim Manager Employee Tech

Autoscout 24 AG

Interim leadership of the Employee Tech division after the carve-out from Scout AG
Shutdown of two data centers and full cloud migration (AWS, Azure)
Requirement engineering and contract management
Test management for system transitions
Development and management of the tender for network service providers
Reorganization of the Service Desk, Application Services, IT Security Response Team, and Business Services
Alignment to ITIL within agile ITSM
Preparation of decision papers and business cases
Achieved mid six-figure savings

Mar 2018 - Sep 2020

2 years 7 months

Head of IT Department and IT Manager DLR / EU Galileo

DLR Gesellschaft für Raumfahrtanwendungen

Expanded the IT department from 5 to 43 employees
Built, modernized, and transformed the IT landscape into a production-oriented IT department
Implemented ITIL-based service management
Modernized the server infrastructure without downtime for Galileo or GCC (370 racks)
Requirement engineering and technical contract management for a multi-billion contract
Designed and acquired four new global IT services in the million-euro range
Split migration of SAP R/3 into separate instances and preparation for SAP S/4Hana
Responsible for personnel, budget, and planning

Oct 2015 - Feb 2018

2 years 5 months

Interim IT Manager / Interim Head of IT Department

DLR Gesellschaft für Raumfahrtanwendungen

Advised IT management of DLR GfR
From Feb 2016, interim IT manager for the Galileo project
From Oct 2016, interim head of the IT department for the entire DLR GfR
Built the IT organization and departmental structures

Mar 2015 - Sep 2015

7 months

Tender lead for Log-IT platform

System Alliance Europe

Developed tender documents for the redesign of the Log-IT platform
Provided architecture consulting on microservices, ESB, and a DevOps approach
Requirement engineering and contract management
Negotiated with bidders
Evaluated offers and optimized awarding for 6% overall savings
Prepared decision papers for shareholders

Mar 2014 - Feb 2015

1 year

Technical project manager for ABIS and eArchive

Giesecke & Devrient

Technical project management for ABIS (biometric identification and de-duplication) and eArchive
Planning and detailed concept within time and budget
Designed supporting technologies
Requirement engineering, test, and contract management
Led development as Product Owner for external and internal teams

Dec 2013 - Feb 2014

3 months

Technical Project Manager Loyalty Program

ProSiebenSat1 Digital

Preliminary technical planning for introducing a loyalty program for the P7S1 group
Integration of a payment system into a mobile TV application
Coaching and advising on Scrum in V-model processes
Preparation of the development process
Requirements management and system architecture between business and technology

Nov 2012 - Oct 2013

1 year

Scrum Master Middleware Project

BMW AG

Consulting, designing, and structuring the development process for around 40 employees in Scrum teams
Coaching on Scrum best practices
Leading the development process for three teams
Employee development and process cost improvements in double digits
Professional advice and coaching for Product Owners

Mar 2012 - Oct 2012

8 months

Product Owner / Project Lead MSS and EPSA

Audi AG

Concept and functional design of the Meta Search Service (MSS) and the web analytics solution EPSA in the EPP 2.0 project
Developed secure, profile-based search now deployed VW-wide
Coaching and advice on best practices
Requirements management for MSS, PKI, and EPSA
Modeling of the functional architecture and profiling algorithms
POC development, effort estimation, and development leadership

Aug 2011 - Feb 2012

7 months

Product Owner / Subproject Lead Global Loyalty Management Platform

Loyalty Partners

Consulting and functional design of the e-commerce structure and the Global Core Loyalty Management Platform (PAYBACK)
Product Owner for teams in India
Requirements management for the Global Core Platform
Modeling of the functional architecture and data models
Analysis and optimization of online/e-commerce processes
Test definition and test management

Mar 2010 - Aug 2011

1 year 6 months

IT Design & Project Lead BMW.next / Newsletter Tool

BMW AG (via MVI Solve-IT)

IT design and functional design of BMW AG's e-commerce structure
Subproject lead Digital User Management (DUM)
Project management and technical concepts for a global newsletter tool
PKI infrastructure concept
Software and solution evaluation for WCMS & newsletter tool
Interface definition, release management, and test management

Mar 2007 - Feb 2011

4 years

Sole Managing Director of Technology & Managing Director DACH

PROADDRESS GmbH

Technology management of the PROADDRESS Group (6 data centers, approx. 260 developers)
Setting up and leading the DACH franchise system (about 350 employees internationally)
Developing high-security and high-availability solutions for profiling and email marketing
Online marketing consulting including email, mobile/SMS, social commerce, display marketing
Data mining and profiling technology
Process integration between marketing, logistics, and sales

Jun 2005 - May 2009

4 years

Interim Managing Director of Trading and Production

PB Import & Export / Vordermann Filter

Managing trading (about 10 employees) and production (about 70 employees) in the automotive supplier industry
Trading and production of filter paper as well as sales of machinery, metals, and building materials
Establishing a joint venture for filter manufacturing in the Far East

Apr 2004 - Jun 2005

1 year 3 months

Managing Director IT Service Provider

Amira Handels GmbH

Managing director of an IT service provider for printers, fax, IT, telecoms, and services in the insurance sector (up to 90 employees)
Corporate restructuring and turnaround management
Outplacement of employees and development of new business areas
Internationalizing the customer base (India, China, USA)

Apr 1999 - Apr 2004

5 years 1 month

Managing Director and Shareholder

ebsolution

Founded and ran an IT service company offering IT support and programming (up to 8 employees)
Developed a quality management tool for hearing aid audiologists
IT support services
Sold the company to Amira at the end of 2003

Aug 1991 - Nov 1996

5 years 4 months

Clerk in wholesale and foreign trade

M.E.B.

Part-time in the family business for goods import/export to Turkey and the Middle East
Purchasing, sourcing, and customer service including international sales

Summary

1997 to present M.Sc. Business Informatics Project leadership experience: > 20 years Team leadership experience: > 17 years International assignments: > 4 years

Comprehensive consulting on complex digitalization issues:

Multiple transitions of full IT processes from large data centers to ITIL and full infrastructure renewal without downtime while running
Technical concepts, contract negotiations, building an IT department, expanding IT security for the EU Galileo navigation project
Designing and setting up an ABIS and eArchive, now in use in 8 countries
Developing a secure, user-profile-based search for Audi AG, now used across VW
Successful team growth and restructuring of teams and processes
Data protection and IT security – advisor to the Bavarian state government on “Data protection – autonomous driving”
Building a large franchising company in eCommerce and personalized advertising
Turnaround of two system houses (approx. 100 employees each)
Building and leading a system house with 20 employees and successful company sale
ISO 27.001 certification for a system house in <6 months

Experience in trade and SCM:

SCM and logistics in trade and automotive
Building a filter paper plant as a joint venture in China
Successful implementation of various ERP solutions for mid-sized clients (Selectline, Navision, SAP Business One, migration R3 -> S/4 Hana)

Skills

Technical Skills:

Digitalization And Project Management
Requirements Management / Requirement Engineering
It System Design & Middleware Planning
Data Protection, Data Security, It Security, Bsi Basic Protection
Itsm With Itil, Cobit, Iso 27.001, Critis, Nis2
Software Evaluations And Tenders
Agile Development Using Scrum, Kanban
Infrastructure Planning
Ecommerce And Trading Processes
Data Mining, Profiling Techniques, Personalization, Loyalty Management

Leadership And Management:

Process Design And Process Management
Contract And Negotiation Management
Supply Chain Management
Logistics Control In Wholesale & External Trade
Business Development
Production Partnerships
Sales And Relationship Management
Technical Acquisition & Sales - Client Support
Team Leadership And Development

Product Knowledge:

Ms Office Products (Including Microsoft 365), Windows Clients/servers, Azure, Aws, Various Cloud Providers
Ms Visio, Ms Project, Sap R3 / S4 Hana
Various Mindmapping Tools, Atlassian Tool Stack (Jira, Confluence…), Slack, Zoom, Teams

Methods And Tools:

Scrum, Kanban, Various Waterfall & Hybrid Agile Models - Agile Approach Is My Focus
Transition From V-model Structures To Agile Itpm
Itil Service Processes, Itsm, Cobit, Gdpr
Bpmn 2.0 Modeling, Aris, Uml
Bsi Methodology For It Security, Basic It Protection, Nis2, Critis
Din Iso 27001, Iso 9001