Michael Strieker - Project Manager – Business Analyst – Demand Manager

Schenefeld, Germany

Experience

Aug 2022 - Nov 2024

2 years 4 months

Bremen, Germany

Project Manager – Business Analyst – Demand Manager

Rheinmetall AG

Supported a business division in delivering and using new IT-enabled business capabilities.
Collected, evaluated, and prioritized strategic demands from the Electronics and Power Systems business units.
Assisted in further digitization of business processes for the Electronics & Power Systems units.
Process digitization & IT architecture planning including network infrastructure.
Reviewed demands with regard to existing solutions.
Coordinated with IT and business departments.
Designed and implemented potential business architectures.
Planned implementation projects, particularly supported import control with SAP GTS rollout.
Acted as interface between business units and IT.
Developed and executed concepts for IT security, compliance, IT security, data protection, and classified information handling.
Conducted workshops, process analyses, and training sessions.
Stakeholder management, change management.
Technologies & products used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow.

Feb 2022 - Jun 2023

1 year 5 months

Hamburg, Germany

Project Manager

Deutsche Giganetz Hamburg

Led the startup phase of a ServiceNow implementation in CSM and ITSM operational support.
Established & managed an international ServiceNow implementation project.
Agile leadership of a cross-functional development team as Scrum Master overseeing major functional blocks.
Conducted architecture and process analyses.
Ran workshops and training sessions.
Stakeholder management, change management.
Technologies & products used: MS Office 2016, MS Project 2016, ServiceNow (Tokyo Release).

Sep 2021 - Dec 2021

4 months

Wiesbaden, Germany

Project Management Consultant / PMO Analyst

Statistisches Bundesamt Wiesbaden - DESTATIS

Provided functional support to the PMO leadership for the “Register Census” project.
Ensured tight integration between subprojects and PMO areas of planning, controlling, IT service, and risk management.
Advanced project management capabilities across the overall project.
Evolved structures and processes using agile approaches and methods.
Analyzed and assessed project structures, developed improvement potentials.
Process consulting, optimization, and rollout.
Agile coaching and advisory for project and PMO leadership.
Project planning, controlling, reporting, and risk management.
Stakeholder management, change management.
Technologies & products used: Atlassian Confluence, Atlassian JIRA, MS Office 2016, MS Project 2016.

Jan 2020 - May 2021

1 year 5 months

Hamburg, Germany

Project Manager; Product Owner / Coach

DATAPORT AÖR

Project: E2E automation of eCommerce & financial processes (Order-to-Cash) (role: Project Manager)
My mandate encompassed “full, media-break-free automation of the financial provisioning process” (order-to-cash) via the eCommerce channel, integrating all business responsibilities and systems.
The complex, heterogeneous process linked via an integration layer (SAP PI/PO, Software AG webMethods) systems like Webshop (SAP SRM), CRM (Microsoft Dynamics CRM), materials management (SAP MM), financial accounting (SAP FI), and respective provisioning and production systems.
Automation required analyzing large billing data sets to determine correct prices, values, and document flows.
Led workshops to define and align the target process at all organizational levels.
The end-to-end process was launched into production as project deliverable.
Project management, stakeholder & change management, project marketing.
Presented and obtained project approval from employee representatives.
Analyzed and modeled the end-to-end process with business solution architecture.
Data gathering and analysis.
Created epics and user stories, acceptance criteria, acceptance and rollout of the solution.
Architecture consulting based on TOGAF and domain modeling.
Strategic project and application planning based on required business capabilities.
Key skills/expertise for this project: Business analysis, TOGAF & solution architecture, stakeholder management, process design, agile project management, product management, demand management, business process digitization, enterprise architecture management.
Technologies & products used: Microsoft Dynamics CRM, Atlassian Confluence, Atlassian JIRA, Atlassian JIRA Agile, SAP MM, SAP FI, SAP SRM, SAP Process Integration, Software AG webMethods, FileMaker, Microsoft Office 2016.
Project: Transitioning the development process to agile methods (role: Product Owner / Coach)
Transitioned the client organization from a traditional development model to agile methodologies, backed up the Product Owner for “Customer Relationship Management,” and supported agile coaching.
Applied an agile mindset and explained methodological differences and similarities between agile and traditional.
Stakeholder management and guided the client organization through the agile transition.
Process analysis, optimization, and adaptation.
Developed a strategic roadmap for CRM development.
Strategic planning (company backlog, product backlog, user stories).
Business value estimation and task prioritization.
Fostered Scrum-driven creativity, idea, and solution development.
Agile requirements management.
Data analysis of existing products and services.
Key skills/expertise: Agile mindset, Scrum, demand management, stakeholder management, change management, roadmap development, solution design, idea management.
Technologies & products used: MS Dynamics CRM, Atlassian Confluence, Atlassian JIRA, Atlassian JIRA Agile, SAP FI, SAP MM, SAP SRM, SAP Process Integration, Software AG webMethods.

Sep 2018 - Dec 2020

1 year 4 months

Hamburg, Germany

Project Manager

DATAPORT AÖR

The project had two main tasks:
Identifying requirements and necessary product capabilities to offer an RPA platform as an IT service provider.
Conducting a rapid-prototyping feasibility study for “full, media-break-free automation of the financial provisioning process” using RPA.
Business process analysis and identification of necessary tasks and measures.
Problem structuring, strategy development, and solution architecture design.
Stakeholder management and change management.
Presented and obtained project approval from employee representatives.
Created epics and user stories and defined acceptance criteria.
Identified special requirements for RPA usage.
Key skills/expertise: Robotic Process Automation (RPA), process modeling & design, requirements management, stakeholder management, interface design and solution design, enterprise architecture management.
Technologies & products used: Kryon Systems, ServiceTrace X1, ARIS, Atlassian Confluence, Atlassian JIRA, MS Dynamics CRM, MS Office.

Nov 2017 - Aug 2018

10 months

Hamburg, Germany

Project Manager

DATAPORT AÖR

Adapted existing customer contracts content- and form-wise to implement pricing adjustments.
Led a team to determine the contractual status quo for existing customer agreements. Then analyzed focus areas for price adjustments based on general terms and conditions and/or individual contract provisions.
Aligned and implemented necessary contract and price adjustments accurately.
Project management, task planning, prioritization.
Ensured result quality, schedule adherence, and budget compliance.
Contract management.
Linked contracts, business requirements, and technical solutions.
Determined correct new contract statuses and implemented adjustments.
Projected outcome changes due to contract adjustments.
Skills: contract management, EVB-IT, SLA management, project management.
Technologies & products used: Microsoft Office.

Jan 2016 - Nov 2017

11 months

Hamburg, Germany

Managing Director

YLMITI GmbH Hamburg

As interim managing director, responsible for strategic expansion, partner acquisition, and business process optimization.
Global strategic search for franchisors for further expansion.
Partner identification, evaluation, selection, and contract negotiations.
Managed and optimized daily operations.
Key skills/expertise: franchising, personnel responsibility, resource management.
Technologies & products used: MS Office 365.

Jan 2014 - Dec 2016

3 years

Bonn, Germany

Project Manager

Deutsche Post AG – EPOST - Bonn

Gathered global requirements and legal bases for legally compliant, substitute scanning for bulk mail, large procedures, establishing digital mailrooms, and fully digital processing workflows. Assessed potential market volumes at country level for key services. Global deployment.
Developed country-specific product sketches and implemented in most lucrative target markets.
Strategy development and stakeholder management.
Project planning, goal setting, work package definition, organization, communication, and marketing; ensured result quality and adherence to time and budget.
Team management, project controlling, and documentation.
Country-specific: market volume calculation, potential analysis, product/solution definition, and C-level stakeholder management.
Created and implemented an evaluation model.
Market entry for E-POST products in Poland, Hungary, and the Czech Republic.
Led partner network buildup around E-POST products and technical integration into partner solutions.
Skills/expertise: business analysis, project planning, market analysis, strategy planning, product development, product implementation.
Technologies & products used: E-POST, MS Office.

Jul 2012 - Dec 2014

1 year 6 months

Bonn, Germany

Department Head

Deutsche Post AG – EPOST - Bonn

As department head, responsible for the E-POST special products and special projects unit. Oversaw customer consulting, requirements analysis, product definition, and software development. Software was developed with an agile mindset and methods. Based in Bonn and across Europe.
Acted as interface between new agile practices and the traditional world during the agile transition.
Responsible for technical execution and implementation of E-POST internationalization.
Presented and obtained project approval from employee representatives.
Responsible for technical implementation of special solutions.
Product Owner for E-POST custom and international products.
Stakeholder management.
Authored technical concepts and oversaw realization within Deutsche Post-DHL participation in EU projects.
Implemented automated knowledge management in the E-POST division.
Skills/expertise: department positioning, daily business management, creative techniques, project definition, design thinking, project planning, stakeholder management, web services, APIs, agile mindset, Scrum, Kanban, DITA, international experience, knowledge management.
Products used: E-POSTBRIEF, Microsoft SharePoint, Microsoft BizTalk, MS Office, Atlassian Confluence, Atlassian JIRA, Sugar CRM, XML-Spy.

Jun 2011 - Jun 2012

1 year 1 month

Bonn, Germany

Team Leader

Deutsche Post AG – EPOST - Bonn

Led technical integration projects for E-POST into customer infrastructures.
Pre-sales consulting for technical integration of E-POST into customer environments.
Requirements management.
Conducted workshops, presentations, and training sessions.
Escalation management for critical customer projects.
Skills/expertise: personnel management, budget planning, budget control, multi-project management, risk management, creative techniques, project definition, design thinking, escalation management, requirements management, rollout management, project controlling, workshop moderation.
Technologies & products used: MS Office, Sugar CRM.

Aug 2009 - May 2011

1 year 10 months

Bonn, Germany

Project Manager - Senior Demand Management Expert

Deutsche Post AG Bonn – IT Global Business Services

Corporate division project manager to optimize outsourcing with internal IT service provider.
Defined services, quality levels, and SLAs.
Managed billing processes and standardized IT controlling with cross-division coordination.
Developed a tool to minimize own cost share based on current billing/usage data.
Defined and implemented the ITIL “Supplier Management” role.
Clarified and aligned responsibilities, processes, and interfaces, respecting governance model and corporate standards.
Supplier management for ORACLE and IBM, supported group-wide license management.
Skills/expertise: supplier management, ITIL, outsourcing, SLA management, service definition, IT controlling, IT governance, process definition, license management.

Mar 2009 - Aug 2009

6 months

Plantation, United States

Project Manager

DHL Express International, Plantation, FL, USA

Executed group IT strategy adaptation for DHL US domestic by shutting down the central US data center and migrating applications to other sites.
Central contact for the Global Business Services division on all matters of US data center decommissioning.
Introduced group-wide standard service management processes in the Americas region.
Implementation focused on project scoping, change process, IT budget planning and controlling.
Coached local demand managers on product catalog, RFP process, and newly introduced ITIL, demand, and service management processes.
Skills/expertise: multi-project management, international, ITIL, IT service management, change management, IT operations, demand management, budget management, IT controlling.

Sep 2006 - Mar 2009

2 years 7 months

Bonn, Germany

Senior Demand Management Expert – Business Analyst

Deutsche Post AG Bonn – IT Global Business Services

Demand management/requirements management for Procurement and Real Estate divisions.
Migrated core SAP applications into a novel consumption-based frame agreement, technically and commercially, including stakeholder management.
Calculated potential savings and reconciled with actual savings.
Managed application migration using PRINCE2 methodology.
Integrated DHL IT into DPDHL IT structures post-DHL acquisition by Deutsche Post.
Contract, SLA, budget management and controlling.
Introduced ITIL process landscape in my area and shifted reporting to KPI-based system.
Skills/expertise: supplier management, ITIL, outsourcing, SLA management, service definition, IT controlling, IT governance, process definition, PRINCE2 methodology.

Jun 2003 - Sep 2006

3 years 4 months

Bonn, Germany

Senior Expert IT Strategy & Planning

Deutsche Post AG Bonn – Corporate Headquarters

Developed and implemented corporate governance, architecture, technology, process, and contract guidelines.
Owned desktop service product and service descriptions in the IT reorganization.
Established ITIL-based service management.
Defined and introduced new run services for service-oriented platforms.
Managed service-oriented architecture (SOA).
Formulated IT strategy for acquired companies and integrated into corporate structures, e.g., ad agencies and call centers.
Demand manager for all UB Mail marketing & sales applications (~35).
Led ~30 migration projects to move existing applications into new run products and services.
Skills/expertise: outsourcing, contract drafting, SOA, project management, M&A, SLA management, desktop service definition, data center run/operations service definition, requirements management.

Jun 2002 - Jun 2003

1 year 1 month

Bonn, Germany

Account Manager IT Infrastructure

Deutsche Post AG Bonn – Corporate Headquarters

Commercial liaison for UB Mail marketing & sales applications.
Defined services, SLAs, and SLA measurement methods in the “Operations” subproject during IT outsourcing and business IT rollout.
Implemented necessary technical and commercial contract adjustments for operating service-oriented architectures.
Analyzed, conceptualized, and implemented a new client architecture in customer service. Achieved 100% availability and 60% performance increase over several years.
Skills/expertise: customer consulting, outsourcing, contract negotiation, contract drafting, SOA, project management, requirements management.

Apr 2001 - Jun 2002

1 year 3 months

Germany

Freelance IT/Management Consultant

Various Clients

EDIFACT integration for PRICAT and SALESREPORT.
Designed and implemented various EDIFACT connections for trading companies.
Analyzed sales figures by different criteria and prepared management reports.
Customer support for a media logistics system.
Acquired, advised, and implemented a media logistics system for clients.
Designed and implemented sales structures and processes.
Sales & marketing.
Project management and leadership for client projects.
Increased revenue by 30%.
Skills/expertise: EDIFACT, media logistics, customer support, project management.

Apr 1997 - Apr 2001

4 years 1 month

Leichlingen, Germany

Managing Director

Günther Datenverarbeitung GmbH Leichlingen

Responsible for marketing/sales, consulting, legal, HR, and internal IT in the DACH region.
Sold proprietary ERP product with integrated project management tool.
Planned the marketing mix.
Project management and leadership.
Trade fair planning.
Skills/expertise: corporate leadership, staff management, trainer, media logistics, customer support, project management.

May 1996 - Apr 1997

1 year

Sales Consultant

Fatherboard Computer GmbH

Prospecting, contract negotiations, and on-site installation of proprietary application.
Customer acquisition/pre-sales.
Requirements specification.
Release planning.
Trade fair planning.
User training.
Network administration.
Skills/expertise: pre-sales, customer presentations, contract negotiations, software rollouts, training, problem management.

Jun 1987 - Apr 1996

8 years 11 months

Leichlingen, Germany

Master Pastry Chef

Bergische Backstube Strieker

Standard professional duties.
Responsible for apprentice training.

Summary

Experienced executive & IT project manager with over 25 years of expertise in strategically leading global IT services. Specialized in network & IT infrastructures, digital transformation, and people management. Proven track record in implementing complex IT strategies, optimizing service processes, and securely delivering business-critical IT services.

Leadership & team management – building high-performance IT teams
IT networks & security – experience in global infrastructure projects
Project management & digitization – agile & traditional methodologies
Stakeholder management – bridging business & IT

Languages

German

Native

English

Advanced

Education

Oct 1992 - Jun 1997

FernUniversität Hagen

Diplom-Kaufmann · Business Administration · Germany

Oct 1990 - Jun 1992

Telekolleg

Advanced Technical College Entrance Certificate · Germany

Oct 1982 - Jun 1987

Lorem ipsum dolor sit amet

Baker and Confectioner

Certifications & licenses

Generative AI for Business Transformation

Master Management with AI

Configuring SAP Global Trade Services – GTS200

SAP Global Trade Services Overview – GTS100

Cross-scoping Customizing in SAP S/4HANA Sales (S4650)

Billing in SAP S/4HANA Sales (S4620)

Billing in SAP S/4HANA Sales (S4615)

Delivery Processing with SAP S/4HANA (S4610)

Sales in SAP S/4HANA Sales (S4605)

Fundamentals of SAP S/4HANA Sales (S46000)

SAP S/4HANA Overview (S4H00)

ServiceNow “Human Resources Service Delivery (HRSD)”

ServiceNow Certified Implementation Specialist – Human Resources (CIS – HR)

ServiceNow “IT Service Management (ITSM) Professional Suite” (ITSM Professional)

ServiceNow Certified Implementation Specialist – IT Service Management (CIS – ITSM)

ScrumMaster certified by borisgloger

Boris Gloger Consulting

ProductOwner verified by borisgloger

Boris Gloger Consulting

Introduction to EU General Data Protection Regulation

IITR Datenschutz GmbH

Fundamentals of Data Protection

DeutschePost DHL Corporate Data Protection

PRINCE2 Foundation

DPAG Internal Training Center

First Choice (Six Sigma) Initiative Champion

DPAG Internal Training Center

Structured Problem Solving/Result Presentation

McKinsey Training Center

Leadership Competence

Dennis Rall

Business Analyst - Product Owner

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