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Michael S.

Project Manager – Business Analyst – Demand Manager

Schenefeld, Germany

Experience

Aug 2022 - Nov 2024
2 years 4 months
Bremen, Germany

Project Manager – Business Analyst – Demand Manager

Rheinmetall AG

  • Supporting a business unit in providing and using new IT-enabled business capabilities.
  • Capturing, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units.
  • Supporting further digitalization of business processes for the Electronics & Power Systems units.
  • Process digitalization & IT architecture planning, including network infrastructure.
  • Reviewing demands with respect to existing solutions.
  • Coordinating with IT and the specialist departments.
  • Designing and implementing possible business architectures.
  • Project planning for implementation projects, especially supporting import control with the introduction of SAP GTS.
  • Acting as an interface between departments and IT.
  • Creating & implementing concepts for IT security, compliance, data protection, and classified information protection.
  • Conducting workshops, process analyses, and training.
  • Stakeholder management, change management.
  • Technologies & products used: SAP-GTS, SAP MM, SAP SD, MS-Office 2016, MS-SharePoint, ServiceNow, SharePoint.
Feb 2022 - Jun 2023
1 year 5 months
Hamburg, Germany

Project Manager

Deutsche Giganetz Hamburg

  • Project management during the startup phase of a ServiceNow implementation in CSM and operational support (ITSM).
  • Setting up & steering an international ServiceNow implementation project.
  • Agile leadership of an interdisciplinary development team as Scrum Master, managing larger technical work packages.
  • Architecture and process analyses.
  • Conducting workshops and training.
  • Stakeholder management, change management.
  • Technologies & products used: MS-Office 2016, MS-Project 2016, ServiceNow (Tokyo Release).
Sep 2021 - Dec 2021
4 months
Wiesbaden, Germany

Consultant for Project Management / PMO Lead

Statistisches Bundesamt Wiesbaden - DESTATIS

  • Providing professional support to the PMO head for the "Register Census" project.
  • Ensuring close coordination between subprojects and the PMO areas of planning, controlling, IT service, and risk management.
  • Developing the project management skills of the overall project.
  • Evolving structures and processes using agile approaches and methods.
  • Analyzing and evaluating project structures, identifying areas for improvement.
  • Process consulting, process optimization and implementation.
  • Agile coaching and consulting for project and PMO leadership.
  • Project planning, controlling, reporting, and risk management.
  • Stakeholder management, change management.
  • Technologies & products used: Atlassian Confluence, Atlassian JIRA, MS-Office 2016, MS-Project 2016.
Jan 2020 - May 2021
1 year 5 months
Hamburg, Germany

Project Manager; Product Owner / Coach

DATAPORT AÖR

  • Project: E2E automation of eCommerce & commercial processes (Order-to-Cash) (role: project manager)
  • My assignment included the "complete and gapless automation of the commercial provisioning process" (order-to-cash), with the eCommerce channel as input, involving all specialist responsibilities and systems.
  • The complex and heterogeneous process integrated the "webshop" (SAP SRM), CRM (Microsoft Dynamics CRM), materials management (SAP MM), financial accounting (SAP FI), and the respective provisioning and production systems via an integration layer (SAP PI/PO, Software AG WebMethods).
  • The automation required analysis of large billing data sets to determine correct prices, values, and document flows.
  • Conducting workshops to define and align the target process at all company levels.
  • The overall process went live as a project result.
  • Project management, stakeholder & change management, project marketing.
  • Presenting and obtaining approval of the project from employee representatives.
  • Analyzing and modeling the end-to-end process with professional solution architecture.
  • Data collection and analysis.
  • Creating epics and user stories, acceptance criteria, acceptance testing and rollout of the solution.
  • Architecture consulting based on "TOGAF" and the domain model.
  • Strategic project and application planning based on required business capabilities.
  • Key skills / expertise for this project: Business Analyst, TOGAF & solution architect, stakeholder management, process design, agile project management, product management, demand management, digitalization of business processes, enterprise architecture management.
  • Technologies & products used for this project: Microsoft Dynamics CRM, Atlassian Confluence, Atlassian JIRA, Atlassian JIRA Agile, SAP MM, SAP FI, SAP SRM, SAP Process Integration, Software AG WebMethods, FileMaker, Microsoft Office 2016.
  • Project: Transition of the development process to agile methods (role: Product Owner / Coach)
  • Changing the customer organization from a classic development model to agile methods, acting as backup Product Owner for "Customer Relationship Management" and supporting as an agile coach.
  • Applying an agile mindset and explaining methodological differences and similarities between agile and traditional approaches.
  • Stakeholder management and guiding the customer organization through the agile transition.
  • Process analysis, optimization and adjustment.
  • Developing a strategic roadmap for CRM development.
  • Strategic planning (company backlog, product backlog, user stories).
  • Business value estimation and prioritization of tasks.
  • Encouraging Scrum-driven creativity, idea and solution development.
  • Agile transformation of requirements management.
  • Data analysis of existing products and services.
  • Key skills / expertise for this project: Agile mindset, Scrum, demand management, stakeholder management, change management, roadmap development, solution design, idea management.
  • Technologies & products used for this project: MS Dynamics CRM, Atlassian Confluence, Atlassian JIRA, Atlassian JIRA Agile, SAP FI, SAP MM, SAP SRM, SAP Process Integration, Software AG WebMethods.
Sep 2018 - Dec 2019
1 year 4 months
Hamburg, Germany

Project Manager

DATAPORT AÖR

  • The project assignment included two main tasks:
  • Determining requirements and necessary product capabilities to offer an RPA platform as a product as an IT service provider.
  • The second task was using the RPA approach in "rapid prototyping" to create an initial feasibility study for the "complete and gapless automation of the commercial provisioning process".
  • Business process analysis and identifying necessary tasks and measures.
  • Structuring problems, strategy development and creating the solution architecture.
  • Stakeholder management and change management.
  • Presenting and obtaining project approval from employee representatives.
  • Creating epics and user stories and acceptance criteria.
  • Determining specific requirements for RPA usage.
  • Key skills / expertise: Robotic Process Automation (RPA), process modeling & design, requirements management, stakeholder management, interface design and solution design, enterprise architecture management.
  • Technologies & products used: Kryon Systems, ServiceTrace X1, ARIS, Atlassian Confluence, Atlassian JIRA, MS Dynamics CRM, MS-Office.
Nov 2017 - Aug 2018
10 months
Hamburg, Germany

Project Manager

DATAPORT AÖR

  • Content and formal adjustment of existing customer contracts to implement price changes.
  • As part of the project assignment, I led a team that determined the actual contract situation for existing customer contracts. This was followed by analyzing the project focus to implement price changes based on the general terms and conditions and/or considering individual contractual agreements.
  • After matching, the necessary contract and price adjustments were identified and implemented correctly.
  • Project management, task planning, prioritization.
  • Ensuring result quality, meeting deadlines and staying within budget.
  • Contract management.
  • Linking contracts, business requirements and technical solutions.
  • Determining the correct new contract situation and adjusting it.
  • Projecting the impact of contract adjustments.
  • Skills: Contract management, EVB-IT, SLA management, project management.
  • Technologies & products used: Microsoft Office.
Jan 2017 - Nov 2017
11 months
Hamburg, Germany

Managing Director

YLMITI GmbH Hamburg

  • As interim managing director, I was responsible for strategic expansion, partner acquisition and business process optimization.
  • Worldwide strategic search for franchisors for further expansion.
  • Partner search, evaluation, selection, and contract negotiations.
  • Steering and optimizing the daily business.
  • Key skills / expertise: Franchise, personnel responsibility, resource management.
  • Technologies & products used: MS-Office 365.
Jan 2014 - Dec 2016
3 years
Bonn, Germany

Project Manager

Deutsche Post AG – EPOST - Bonn

  • Within the project, global requirements and legal bases for legally compliant replacement scanning for mass mailings, large procedures, building digital mail centers and fully digital processing workflows were determined. For potentially interesting markets, the potential market volume for the target services was assessed at the country level. Deployment was worldwide.
  • Based on the results, concepts for country-specific product development were created and implemented in the most lucrative target markets.
  • Strategy development and stakeholder management.
  • Project planning, setting goals, defining work packages, project organization, project communication and project marketing, ensuring result quality and meeting time and budget targets.
  • Team management, project controlling and documentation of results.
  • Country-specific: Market volume calculation, potential analysis, product/solution definition and stakeholder management at CxO level.
  • Developing and implementing an evaluation model.
  • Market entry for E-POST products in Poland, Hungary and the Czech Republic.
  • Responsible for building a partner network around E-POST products and technical integration into partner products.
  • Key skills / expertise: Business analysis, project planning, market analysis, strategy planning, product development and product implementation.
  • Technologies & products used: E-POST, MS-Office.
Jul 2012 - Dec 2013
1 year 6 months
Bonn, Germany

Department Head

Deutsche Post AG – EPOST - Bonn

  • In the role of department head, I was responsible for the E-POST special products and special projects unit. The special products were created under my responsibility from customer consulting, requirements analysis, product definition to software development. The software was developed with an agile mindset and agile methods. Deployment was in Bonn and across Europe.
  • During the transition to agile methods, I was responsible for the interface between the new agile and the traditional world.
  • Responsible for technical implementation and rollout of E-POST internationalization.
  • Presenting and obtaining project approval from employee representatives.
  • Responsible for technical implementation of special solutions.
  • Product Owner for E-POST custom and international products.
  • Stakeholder management.
  • Responsible for creating technical concepts and their realization within the framework of Deutsche Post-DHL participation in EU projects.
  • Implementing automated forms of knowledge management in the "E-POST" business area.
  • Key skills / expertise: Department positioning, daily business management, creativity techniques, project definition, design thinking, project planning, stakeholder management, web services, APIs, agile mindset, Scrum, Kanban, Darwin Information Typing Architecture (DITA), international experience, knowledge management.
  • Technologies & products used: E-POSTBRIEF, Microsoft SharePoint, Microsoft BizTalk, MS-Office, Atlassian Confluence, Atlassian JIRA, Sugar CRM, XML-Spy.
Jun 2011 - Jun 2012
1 year 1 month
Bonn, Germany

Team Leader

Deutsche Post AG – EPOST - Bonn

  • Project management for the technical integration of E-POST into customer infrastructures.
  • Pre-sales consulting for technical integration of E-POST into customer infrastructures.
  • Requirements management.
  • Conducting workshops, presentations and training.
  • Escalation management for critical customer projects.
  • Key skills / expertise: Personnel management, budget planning, budget control, multi-project management, risk management, creativity techniques, project definition, design thinking, escalation management, requirements management, rollout management, project controlling, workshop facilitation.
  • Technologies & products used: MS-Office, Sugar CRM.
Aug 2009 - May 2011
1 year 10 months
Bonn, Germany

Project Manager – Senior Expert Demand Management

Deutsche Post AG Bonn – IT Global Business Services

  • Corporate division project manager for optimizing outsourcing with an internal IT service provider.
  • Defining services, qualities and SLAs.
  • Responsible for the billing process and standardizing IT controlling with cross-divisional coordination.
  • Developing a tool to minimize own cost share based on current billing/consumption data.
  • Defining and implementing the ITIL role "Supplier Management".
  • Clarifying and coordinating responsibilities, processes and interfaces, considering the governance model and corporate standards.
  • Supplier management for ORACLE and IBM, supporting group-wide license management.
  • Key skills / expertise: Supplier management, ITIL, outsourcing, SLA management, service definition, IT controlling, IT governance, process definition, license management.
Mar 2009 - Aug 2009
6 months
Plantation, United States

Project Manager

DHL Express International, Plantation, FL, USA

  • Implementing group IT strategy adjustment for DHL "US-domestic" by decommissioning the central US data center and migrating applications to other data center locations.
  • Central point of contact for the "Global Business Services" division for all questions regarding data center shutdown in the USA.
  • Introduction of group-wide standard service management processes in the Americas region (North/South America/Caribbean).
  • Implementation focus on the project scoping process, change process, IT budget planning and controlling process.
  • Coaching local demand managers on the product catalog, the RFP process and the newly introduced ITIL, demand and service management processes.
  • Key skills / expertise: Multi-project management, international, ITIL, IT service management, change management, IT operations, demand management, budget management, IT controlling.
Sep 2006 - Mar 2009
2 years 7 months
Bonn, Germany

Senior Expert Demand Management – Business Analyst

Deutsche Post AG Bonn – IT Global Business Services

  • Demand management/requirements management for the Procurement and Real Estate divisions.
  • Migrating SAP core applications into a new consumption-based framework agreement in both technical and commercial terms, including related stakeholder management.
  • Calculating potential savings and comparing with actual savings.
  • Application migration using PRINCE2 project management method.
  • Integrating DHL IT into DPDHL IT structures after DHL was acquired by Deutsche Post.
  • Contract, SLA management, budget management and controlling.
  • Introducing the ITIL process landscape in my area of responsibility and switching reporting to a KPI-based reporting system.
  • Key skills / expertise: Supplier management, ITIL, outsourcing, SLA management, service definition, IT controlling, IT governance, process definition, PRINCE2 methodology.
Jun 2003 - Sep 2006
3 years 4 months
Bonn, Germany

Senior Expert IT Strategy and Planning

Deutsche Post AG Bonn – Konzernzentrale

  • Strategy development and implementation of corporate governance, architecture, technology, process and contract guidelines.
  • Responsible in the division for product and service descriptions of desktop services as part of the overall IT reorganization.
  • Establishing ITIL-based service management.
  • Defining and introducing new RUN services for the specific needs of service-oriented platforms.
  • Managing the service-oriented architecture (SOA).
  • IT strategy development for acquired companies and integration into group structures, e.g. advertising agencies and call center providers.
  • Demand manager for all applications of the Mail division in marketing and sales (approx. 35).
  • Project management for about 30 migration projects to move existing applications to new RUN products and services.
  • Key skills / expertise: Outsourcing, contract creation, service-oriented architectures (SOA), project management, M&A, SLA management, desktop services definition, data center RUN/operations services definition, requirements management.
Jun 2002 - Jun 2003
1 year 1 month
Bonn, Germany

Account Manager IT Infrastructure

Deutsche Post AG Bonn – Konzernzentrale

  • Sales support for applications in the Mail division "Marketing & Sales".
  • Responsible for service definition, SLAs and SLA measurement methods in the "Operations" subproject during the introduction of IT outsourcing and implementation of a business IT.
  • Introducing necessary technical and commercial adjustments, contract adaptations for operating service-oriented architectures.
  • Analysis, concept development and implementation of a new client architecture in customer service. Available 100% for several years and 60% performance increase.
  • Key skills / expertise: Customer consulting, outsourcing, contract negotiation, contract creation, service-oriented architectures (SOA), project management, requirements management.
Apr 2001 - Jun 2002
1 year 3 months
Germany

Freelance IT/Management Consultant

Various Clients

  • EDIFACT integration for "PRICAT" and "SALESREPORT".
  • Designing and implementing various EDIFACT connections for trading companies.
  • Analysis of sales figures by various criteria, preparing management overviews.
  • Customer service for a media logistics system.
  • Customer acquisition, consulting and implementation for a media logistics system.
  • Concept development and implementation of sales structures and processes.
  • Sales & marketing.
  • Project management and leadership for customer projects.
  • Revenue increase of 30%.
  • Key skills / expertise: EDIFACT, media logistics, customer support, project management.
Apr 1997 - Apr 2001
4 years 1 month
Leichlingen, Germany

Managing Director

Günther Datenverarbeitung GmbH Leichlingen

  • Responsible for marketing/sales, consulting, legal, HR and internal IT. Operational activities in the DACH region.
  • Sales of self-developed products (ERP system with integrated project management tool).
  • Planning the marketing mix.
  • Project management and leadership.
  • Trade fair planning.
  • Key skills / expertise: Business management, staff leadership, training, media logistics, customer support, project management.
May 1996 - Apr 1997
1 year

Sales Consultant

Fatherboard Computer GmbH

  • Prospecting, contract negotiations and onsite installation of the in-house developed application.
  • Customer acquisition / pre-sales.
  • Creating specifications.
  • Release planning.
  • Trade fair planning.
  • User training.
  • Network administration.
  • Key skills / expertise: Pre-sales, customer presentations, contract negotiations, software rollouts, training, problem management.
Jun 1987 - Apr 1996
8 years 11 months
Leichlingen, Germany

Master Pastry Chef

Bergische Backstube Strieker

  • Standard professional duties.
  • Responsible for training apprentices.

Summary

Experienced leader & IT project manager with over 25 years of experience in strategic management of global IT services. Specialized in network & IT infrastructure, digital transformation, and people management. Proven success in delivering complex IT strategies, optimizing service processes, and securely providing business-critical IT services.

  • Leadership & team management – building high-performing IT teams
  • IT networks & security – experience with global infrastructure projects
  • Project management & digitalization – agile & traditional methods
  • Stakeholder management – bridging business & IT

Languages

German
Native
English
Advanced

Education

Oct 1992 - Jun 1997

FernUniversität Hagen

Diploma in Business Administration · Business Administration · Germany

Oct 1990 - Jun 1992

Telekolleg

University of Applied Sciences Entrance Qualification · Germany

Oct 1982 - Jun 1987
Lorem ipsum dolor sit amet

Baker and Pastry Chef

Certifications & licenses

Generative AI for Business Transformation

Master Management with AI

Configuring SAP Global Trade Services – GTS200

SAP Global Trade Services Overview – GTS100

Cross-Module Customizing in SAP S/4HANA Sales (S4650)

Billing in SAP S/4HANA Sales (S4620)

Billing in SAP S/4HANA Sales (S4615)

Delivery Processing with SAP S/4HANA (S4610)

Sales in SAP S/4HANA Sales (S4605)

Fundamentals of SAP S/4HANA Sales (S46000)

SAP S/4HANA Overview (S4H00)

ServiceNow “Human Resources Service Delivery (HRSD)”

ServiceNow Certified Implementation Specialist – Human Resources (CIS - HR)

ServiceNow “IT Service Management (ITSM) Professional Suite” (ITSM Professional)

ServiceNow Certified Implementation Specialist - IT Service Management (CIS – ITSM)

ScrumMaster certified by borisgloger

Boris Gloger Consulting

ProductOwner verified by borisgloger

Boris Gloger Consulting

Introduction to EU General Data Protection Regulation

IITR Datenschutz GmbH

Data Protection Basics

DeutschePost DHL Group Data Protection

PRINCE2 Foundation

DPAG Internal Training Center

First Choice (SIX SIGMA) Initiative Champion

DPAG Internal Training Center

Structured Problem Solving/Results Presentation

McKinsey Training Center

Leadership Skills

DPAG Internal Training Center

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