Dominik Piecuch - Head of IT

Hamburg, Germany

Experience

Aug 2023 - Feb 2024

7 months

Hamburg, Germany

Head of IT

Aarsleff Spezialtiefbau GmbH

Disciplinary and technical leadership of the IT and service team
Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
Optimized license management: reduced annual software costs by ~17% by eliminating unused software and changing license types
Introduced and established Jira as the central tool for project and service management
Introduced and expanded the HR software MindKey with the software vendor to digitalize HR processes in collaboration with HR
Implemented a VoIP solution with Microsoft Teams including PSTN integration with an external provider to replace traditional telephony and improve the communication infrastructure for 70 users
Introduced the production and planning software OptiControl with the software vendor to digitalize operational processes on construction sites
Rolled out Intune as a mobile device management solution (MDM) for Windows, iOS and Android in close coordination with the departments
Built Power BI dashboards with an external provider for machine park monitoring and financial reporting (BRZ integration)
Planned and executed the IT consolidation of two sites including hardware, network and security migration for 170 users
Introduced automated penetration testing with Pentera to raise IT security standards
Coached and mentored the team in agile methods & project management
Provided operational support in daily operations: administration, incident & change management
Managed external providers and ensured the quality of outsourced IT services
Responsible for the IT budget including planning and controlling
Direct reporting line to executive management, including regular management reports on IT KPIs, budget and project status
Technologies & Methodologies Used:
Tools & Platforms: Jira (Project & Service Management), Confluence, Microsoft Intune, Microsoft 365, Windows 10/11, Windows Server 2022, Azure Cloud, iOS, Android, BRZ ERP, Code 2, FTAPI, MindKey, Anydesk, Apple Business Manager, Samsung Knox, Adobe Cloud, Microsoft Power BI, BRZ365 Analytic, Allgeier Metasonic, OptiControl
Methods & Frameworks: SCRUM, classic project management, stakeholder management, IT service management, budget responsibility, team leadership
Process Management & Documentation: BPMN, flowcharts, FMO/CMO creation, Confluence
Security & Infrastructure: automated penetration testing with Pentera, mobile device management (Intune), Active Directory, site networking, license management, Entra ID, Veeam, Hyper Backup, Active Backup for Business, NetGear, Sophos, Microsoft Defender, VoIP, ezeep print management

Jan 2022 - Present

2 years 7 months

Dubai, United Arab Emirates

Head of Country Management Germany

SEED Mena LLC / The Royal Private Office of Sheikh Saed Bin Ahmed Al Maktoum

Strategic technology consulting with a focus on innovation, scalability and business impact
Evaluated and scouted new business models for implementation in the United Arab Emirates (UAE)
Identified, approached and secured leading technology partners in Germany and Europe
Built and maintained long-term C-level business relationships, including negotiations
Acted as a link between German industry, tech startups and government entities in the UAE
Collaborated closely with the Embassy of the United Arab Emirates in Berlin to coordinate economic interests
Technologies & Methodologies Used:
Google Workspace (Business)
ZoHo CRM
Relationship management
Business development
Team leadership

Jan 2022 - Apr 2023

4 months

Hamburg, Germany

Head of Consulting & Technology

PRGH GmbH

Led the consulting team for Business Intelligence (BI) and Enterprise Architecture Management (EAM)
Responsible for quality assurance and methodological control of end-customer projects
Introduced Tableau for visualizing order and logistics processes
Optimized IT and business processes through structured documentation of IT and process landscapes
Implemented Azure Kubernetes Services
Ensured methodological standards in architecture, data modeling and process modeling
Introduced Jira as a standardized project management tool in consulting
Coached staff on agile methods and project management standards (SCRUM & classic)
Regular reporting to executive management on project status, team performance and quality assurance
Technologies & Methodologies Used:
Tableau
Jira
BPMN
SCRUM
classic project management
stakeholder management
team leadership
quality assurance (QA)

Nov 2021 - Feb 2022

4 months

Senior Advisor (Part-time)

Wrage Advisory GmbH

Conducted process analysis and optimization after a carve-out at an IT security provider for data centers (created a scalable process landscape in BPMN for operational realignment)
Performed company valuation (Discounted Cash Flow analysis) and buyer outreach in preparation for the sale of a mid-sized PCB manufacturer (Printed Circuit Boards) – direct support to the owner throughout the M&A process
Technologies & Methodologies Used:
BPMN (Business Process Model and Notation)
Discounted Cash Flow analysis

Aug 2018 - Feb 2022

3 years 7 months

Hamburg, Germany

Senior Startup Partner Manager

Telekom Deutschland GmbH

Product Owner for the introduction of Salesforce CRM and Innoloft (LoftOS) for structured management of startup partnerships
Responsible for the product backlog: prioritization, requirements management and close alignment with management & departments
Project controlling including budget monitoring, status reports and stakeholder reporting at executive level
Product Owner for a proof of concept for digital capture and documentation of maintenance plans & processes for ICE trains of Deutsche Bahn
Developed and implemented joint go-to-market strategies with SaaS startups in AR/VR, drones, process automation, data protection, Industrial IoT and artificial intelligence
Built a network of over 1,000 startups to foster co-innovation and technology transfer
Conducted digitization workshops with 12 corporate clients to identify innovation potential and derive concrete implementation scenarios
Technologies & Methodologies Used:
Salesforce
Innoloft (LoftOS)
agile project development
Jira
go-to-market strategy
backlog management
stakeholder management
PoC management

Aug 2017 - Jul 2018

1 year

Bonn, Germany

Business Development Manager

Telekom Deutschland GmbH

Project lead for setting up the “Digitalization Factory” – an incubator for developing and implementing innovative proofs of concept (PoC) for corporate clients
Responsible for prioritizing and refining the product backlog
Managed cross-functional PoC projects in collaboration with external tech partners and internal stakeholders
Reported to executive management on project status, budget and innovation roadmap
Designed and negotiated strategic partnership agreements for mutual customer acquisition (generated a positive cash flow effect of approx. €1M for Telekom)
PoC 1 – NFC-based asset management in construction (project went live after PoC):
Conducted customer and user interviews for UX design with Figma
Captured requirements and documented in a specification
Selected technical partners and planned the project according to IPMA with service providers
Integrated an NFC antenna into components for clear digital identification and documentation along quality assurance, service and maintenance processes
PoC 2 – Automated Quality Control (demonstrator):
Captured and consolidated technical requirements in the specification
Planned the technical implementation with partners
Built a demonstrator with a conveyor belt and camera system for automated visual quality control
Captured and processed images using a Python script and analyzed in a Jupyter Notebook with TensorFlow (pretrained model)
Stored results in a database and performed machine learning-based deviation detection to optimize product quality
Technologies & Methodologies Used:
Figma (mock-ups)
SCRUM
specifications
TensorFlow
Python
machine learning
UX research
stakeholder management
agile methods
quantitative and qualitative interviewing

Oct 2012 - Jul 2017

4 years 10 months

Hamburg, Germany

IT-Sales Consultant

Telekom Deutschland GmbH

Full responsibility for solution design and proposal conception in complex IT projects – from requirement analysis to handover to production
Developed a standardized approach for deal structuring and documentation to ensure quality, transparency and scalability in the proposal process
Planned and managed transition & transformation initiatives in collaboration with implementation partners
Strategic consulting for C-level on IT governance, system architectures and IT service processes (ITIL v3)
Led cross-functional proposal teams according to IPMA standards
Conducted price-to-win analyses for offer optimization, including cost calculations and risk assessments
Designed high-availability and disaster recovery scenarios
Communicated and negotiated directly with C-level decision makers
Achieved order entry targets in 3 of 5 years at 150% (cap limit)
Technologies & Methodologies Used:
SAP & ERP Systems: SAP R/3, SAP ECC, SAP HANA, SAP Print per VPSX, SAP Modules (CRM, APO, BC, PLM, SCM, PP, BI/BW, MDM, EP, TREX, LES, MII, XI, HR PI, BO, Solution Manager), Microsoft Dynamics AX, Infor BAAN, AS/400
Infrastructure & Operations: Windows Server (2008–2012), SUSE Linux, MPLS, VPN, Internet connects, load balancing, storage clusters, firewall clusters, Citrix, VMware ESXi, Hyper-V, BlackBerry Server, Lotus Notes, IMAC/D services, Microsoft Exchange, Active Directory, SharePoint, SaaS
Platforms & Architecture: Azure Cloud, Telekom Cloud, multi-platform management, multi-cloud architectures, housing, machine-to-machine (M2M) communication, IaaS, PaaS, hosting, dedicated servers
Databases: Oracle DB, MS-SQL, IBM DB2, PostgreSQL, MySQL
Methods & Frameworks: classic project management (IPMA), offer team leadership, negotiation, risk calculations
Compliance & Standards: BSI basic protection, ISO 27001, ISO 20000 (ITSM), ISO 14001, ISO 18001, DIN EN ISO 9001, SOX, ISAE 3402, ITIL