Consultant/ Project Manager

Client: Insurance (≥10,000 employees) Leading a company-wide digital transformation project to boost use of digital dispatch channels -> cost reduction target ~€5M

• Implemented a centralized dispatch control for customer communication with pilot of initial action areas across all lines of business
• Omni-channel to Opti-channel communication (email, chatbot, customer portal, etc.)
• Vendor selection and setup of GDPR-compliant communication solution for authorized third parties
• Linking outbound and inbound processes (digital response channels)
• Stakeholder management (17 different business units)
• Project management (2 subprojects with different focus areas)
• Reporting to board members, division and department heads

Client: Insurance (≥10,000 employees) Leading a company-wide digitalization project to increase digital dispatch channel use -> cost reduction ~€3.5M

• Defined key action areas (cost, ESG, market analysis) and prepared decision paper for group board (SWOT)
• Designed & implemented centralized dispatch control for customer communication with pilot across all lines
• Omni-channel communication (email, chatbot, customer portal, etc.)
• Linked outbound and inbound processes (digital response channels)
• Stakeholder management (17 different business units)
• Project management (4 subprojects with different focus areas)
• Hybrid project management: combined operational Kanban tasks with milestone planning (waterfall) in Jira
• Reporting to board members, division and department heads

Client: Insurance (≥10,000 employees) Designed & implemented a GDPR-compliant “Compliance” process for FATCA & CRS requirements, i.e., updating relevant data

• Assessed current state
• Coordinated with responsible departments and stakeholders (including management)
• Designed a compliant process (Jira)
• Implemented, tested and launched the process
• Organized and conducted user training

Client: Private insurance (≥2,500 employees) Supported acquisition of a managing general agent by a foreign investor Focus on change management, process optimization

• Conducted staff interviews
• Mapped and modeled processes
• Developed integration plan
• Reported to division head

Client: Insurance (≥10,000 employees) Led feasibility study for a company-wide output optimization project

• Identified cross-department action areas (process and digital potential)
• Coordinated with 17 different business units across all hierarchies
• Stakeholder management
• Project conception
• Reporting to division and department heads

Client: Architecture & engineering firm Consulting and design in agile governance and project control. Restructured project work.

• Management consulting: agile leadership implications
• Designed and launched agile corporate structures (inspired by Flight Level architecture)
• Introduced OKRs
• Designed and launched agile methods in project execution (SCRUM & LEAN inspired)

As a consultant I support companies and teams in designing and implementing goal-oriented strategies and projects, often including necessary organizational development and change for a VUCA world.

Core tasks include advising on digitalization and change projects from strategy to implementation, regular result analysis and presentations to ensure success and find improvement ideas at C-level. Clients are in insurance, public sector and IT services. Also responsible for new client development.

Client: Construction company Consulting and design in strategy and digitalization

• Series of workshops with shareholders and management team
• Market trend analysis with focus on omnichannel strategy
• Defined various action fields, focusing on digitalization as revenue driver

• Process optimization and best practice development in claims prevention and handling at two sites
• Current state analysis and target vision development
• Implemented company-wide standards (best practice catalog & tools)
• Onboarded and trained staff, organized cross-site knowledge transfer and synergies in handling

Core tasks include placing IT freelancers for the public sector in eastern Germany and pitching the “contracting” model to public clients. Task breakdown: 75% new client acquisition (cold calling and on-site meetings), 15% existing account development and cross-selling, 10% bids & project management. Daily tasks:

• Expand “Hospitals & Health Insurance” sector
• Conduct market and needs analyses to develop sales concept for this sector in the East region
• Perform client needs analyses
• Candidate management: identify suitable freelancers
• Create candidate profiles and proposals
• Negotiate fees with candidates and clients
• Bid and project management
• Monthly reporting on client development, revenue and profit margins

Supported Corporate Network Development team on a marketing campaign for Eastern Europe. Tasks included market research of target countries using databases (ruslana BvD software) and detailed analysis of survey-based customer data and campaign reports.

Assistant in Auditing & Advisory. Supported all three stages of external audits in various teams for over 15 national and international clients (e.g. B. Braun AG, British American Tobacco, CMPC S.A.). Key task: served as internal auditor for French shipping and logistics company CMA CGM Group, analyzing departments’ performance and drafting optimization strategies presented to on-site management. Other tasks:

• Industry analyses on trends, opportunities and risks
• Prepared detailed client and market insights for audit teams
• Introduced Advisory services and new client acquisition