Dirk Hellmuth
Head of the Individualization Initiative
Experience
Head of the Individualization Initiative
Berge & Meer Touristik GmbH
- Responsible for the Individualization Initiative to develop and implement a new travel product category
- Set up the cross-functional organization at strategic, tactical, and operational levels
- Align the initiative with the company’s strategic goals (OKRs)
- Prepare decision papers and recommendations for management and the advisory board
- Operational management of the technology work package
Interim Chief Technology Officer (CTO)
Berge & Meer Touristik GmbH
- Overall responsibility for delivering and strategically developing IT services
- Contributing to the company’s overall strategy development
- Reorganizing the organizational structure and processes
- Personnel management
- Selection and onboarding of a successor
Achievements:
- Tight integration of IT services and their development with the business roadmap
- Initiation and management of strategic initiatives to modernize the IT landscape
- Active involvement in reorganizing the entire organizational structure
Project Lead and IT Consultant for New eCommerce Infrastructure
Berge & Meer Touristik GmbH
- Project lead for selecting, designing, and implementing a new eCommerce infrastructure
- IT strategy consulting at the CxO level and IT management
- General project management tasks (budgeting, risk management, steering committees, expectation management)
- Managing the functional design and implementation as Chief Product Owner
Achievements:
- Structured and transparent selection of the strategic partner
- Successful contract negotiations
- On-time, on-quality, and on-budget go-live of the berge-meer.de and aldi-reisen.de websites
- Transition of the project organization into a product organization for continuous improvement
Building the Organization Development Division
Natsana GmbH
- Set up the Organization Development division both functionally and organizationally
- Initiator and lead for developing organizational maturity (structure and processes)
- Establishment of internal services
- OKR management
- Project portfolio management
- Continuous optimization and department support
- Company-wide change management
- Member of management with responsibility for organizational development
- Personnel selection and leadership
Achievements:
- Developed a sketch of the future Natsana OS organization
- Initialized an adapted OKR process
- Established agile methods for team and service development
- Visible impact of the services after just a few weeks
Building the Digital Business Platforms Division
Natsana GmbH
- Set up the Digital Business Platforms division both functionally and organizationally
- Priority 1 project: Implementation of a D2C platform based on several Salesforce Clouds and integration via MuleSoft
- Vendor management and project management
- Functional design and control as Functional Architect
- Change management for the Natsana D2C strategy
- Personnel selection and leadership
Achievements:
- Go-live of the Salesforce D2C platform within 5 months
- Initiated a digital product organization
- Established methods for implementing the company strategy using SAFe and OKRs
Business Development Setup
INFOnline GmbH
- Developed a sustainable business development workflow to expand service offerings
- Combined design thinking, lean portfolio management, and other approaches
- Hands-on involvement: customer interviews, ideation workshops
- Provided management consulting for integration into the organization
Achievements:
- Designed the initial workflow
- Built an ideas backlog and validated it with customers
- Established a continuous improvement workflow
Agile Coach in the Global Customer Experience Program
DEKRA SE
- Designed the agile working model for technical solutions (Salesforce CRM, customer portal)
- Unified multiple projects into a business- and customer-value-focused program organization
- Implemented a scaled agile organization based on SAFe®
- Provided agile coaching at the program and team levels
- Delivered organizational consulting at interfaces with the existing organization
Achievements:
- Advanced the agile product organization for the CX program
- Conducted a SAFe® readiness check and developed the 2022 organizational development roadmap
- Coached agile methods and leadership at all levels
Project Manager for the Selection and Implementation of a Reservation System
Boomerang Reisen GmbH
- Selected new reservation and mid-office systems
- Analyzed, designed, and supported the implementation (mindset, processes, technology)
- Managed service providers
- Led change management
Achievements:
- Developed a customized model for vendor selection based on value creation
- Successfully negotiated with service providers
- Introduced agile approaches for fast value delivery
Agile and Leadership Coaching in FII/FIT IT Infrastructure
Porsche AG
- Facilitated the strategic development of the 1IO One Infrastructure Initiative (about 600 employees)
- Analyzed delivered services and team working models
- Designed and implemented value-oriented working models (from waterfall to SAFe®)
- Acted as a sparring partner for agile product teams
- Conducted individual 1:1 coaching sessions
Achievements:
- Established the 1IO initiative based on current state and vision/strategy
- Introduced situationally adapted working models (Waterfall, Lean, Scrum, Kanban, SAFe®)
- Initiated and coached the LACE team for SAFe® Agile Release Trains
- Received positive feedback from employees in 1:1 coaching sessions
IT and Digitalization Consultant
Berge & Meer Touristik GmbH
- Facilitated and provided input for updating the IT strategy
- Supported software selection (financial accounting, mid-office)
- Led projects and acted as product owner on various topics
- Provided agile and team coaching for multiple IT teams
Achievements:
- Maintained stable IT operations during the COVID-19 crisis
- Developed post-pandemic strategies for recovery after COVID-19
- Deployed situational and flexible role and area assignments
Interim Management (CIO)
Berge & Meer Holding GmbH
- IT and digitization strategy at the group level
- Opening up IT for acquisitions
- Initiating a leadership program
Project lead for selection and implementation of CRM system
Berge & Meer Touristik GmbH
- Led the selection process for a CRM system
- Led the Salesforce CRM integration project (from 03/2019)
- Product Owner for specific areas of the CRM system
Achievements:
- Structured and objective system selection
- Successful contract signing with vendors and partners
- Rapid rollout of initial Salesforce components through an agile setup
Product Owner and Agile Coach
Porsche Digital GmbH
- Product ownership for prototype development of an intelligent digital assistant for Porsche customers
- Cross-department agile coaching
- Interface between management, stakeholders, and the development team
Achievements:
- MVP for a complex digital assistant within a few months
- Established agile ideation, requirements, and development processes
Interim Management (CDO) and strategic consulting
Berge & Meer Touristik GmbH
- Advised executive management on digitization, IT strategy, and modern organizational models
- Interim head of the digitization department (03/2018–09/2019)
- Further development of IT teams and the Project Management Office
Achievements:
- Embedded digitization and leadership aspects in TUI's M&A process
- Integrated digitization into the organization
- Transformed traditional management models into leadership
- Increased volume and quality of IT deliverables through agile methods
Managing Director / Independent IT and organizational consultant
Infinite GmbH
- Interim management (CDO / CIO)
- Strategic consulting in leadership and digitization
- Project management of strategic IT projects
- Product ownership for digital solutions
- Agile coaching (SAFe®, SCRUM, KanBan, Lean Startup)
Principal Portal Consultant Enterprise 2.0
btexx Technologies UG & Co. KG
Business Development Manager
Memotech GmbH
Head of Projects & Consulting
INFOnline GmbH
Senior Consultant IT Systems Management & Implementation
CONET Solutions GmbH
Head of Technical Team
circular Informationssysteme
Head of Infrastructure & Services
daGama Business Travel GmbH
IT Consultant, Project and Department Manager
CONET AG
IT Department Employee
Heller & Köster GmbH
PC Technician
Vobis Computer
Apprenticeship and hire as IT Clerk
Debeka Versicherungen
Product Owner, Agile Coach and IT Project Manager
Various Clients
Clients:
- DER Touristik GmbH
- Lufthansa AG
- Thomas Cook AG
- Berge & Meer Touristik GmbH
- GfK
- INFOnline / AGOF / IVW / ÖWA
- DHPG
Summary
We have more knowledge and technical possibilities today than ever before. I want us to use these possibilities in a positive way for people, society, and companies.
My contribution is to advance the topics of digitalization, leadership, and modern organization with a combination of experience and modern thinking in practical project work, to fulfill the task and help the people I get to work with to grow.
Skills
Interim Manager
Project Manager
Coach & Consultant
Product Owner
Lean Startup
Digitalization
Leadership
Modern Organization
Business Agility (Safe®)
Digital & Agile Mindset
Openness And Empathy
Pragmatism
Broad Know-how And Holistic Thinking
Broad It Know-how
Salesforce Ecosystem
Ecommerce Shops
Data Analytics
Tourism It
Trust And Responsibility As A Basis
Servant Leadership
Digitalization Is A Tool, Not An End In Itself
Languages
Education
Debeka Versicherungen
IT clerk · IT clerk · Koblenz, Germany
Certifications & licenses
Professional SCRUM Master (PSM I according to scrum.org)
Professional SCRUM Product Owner (PSPO I according to scrum.org)
SPC SAFe® 5 Program Consultant
Scaled Professional SCRUM (SPS according to scrum.org)
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