Recommended expert

Dirk Hellmuth

Head of the Individualization Initiative

Dirk Hellmuth
Lohmar, Germany

Experience

Oct 2024 - Present
1 year 4 months
Germany

Head of the Individualization Initiative

Berge & Meer Touristik GmbH

  • Responsible for the Individualization Initiative to develop and implement a new travel product category
  • Set up the cross-functional organization at strategic, tactical, and operational levels
  • Align the initiative with the company’s strategic goals (OKRs)
  • Prepare decision papers and recommendations for management and the advisory board
  • Operational management of the technology work package
Jul 2023 - Dec 2024
1 year 6 months
Germany

Interim Chief Technology Officer (CTO)

Berge & Meer Touristik GmbH

  • Overall responsibility for delivering and strategically developing IT services
  • Contributing to the company’s overall strategy development
  • Reorganizing the organizational structure and processes
  • Personnel management
  • Selection and onboarding of a successor

Achievements:

  • Tight integration of IT services and their development with the business roadmap
  • Initiation and management of strategic initiatives to modernize the IT landscape
  • Active involvement in reorganizing the entire organizational structure
Apr 2023 - Dec 2024
1 year 9 months
Germany

Project Lead and IT Consultant for New eCommerce Infrastructure

Berge & Meer Touristik GmbH

  • Project lead for selecting, designing, and implementing a new eCommerce infrastructure
  • IT strategy consulting at the CxO level and IT management
  • General project management tasks (budgeting, risk management, steering committees, expectation management)
  • Managing the functional design and implementation as Chief Product Owner

Achievements:

  • Structured and transparent selection of the strategic partner
  • Successful contract negotiations
  • On-time, on-quality, and on-budget go-live of the berge-meer.de and aldi-reisen.de websites
  • Transition of the project organization into a product organization for continuous improvement
Nov 2022 - Apr 2023
6 months
Germany

Building the Organization Development Division

Natsana GmbH

  • Set up the Organization Development division both functionally and organizationally
  • Initiator and lead for developing organizational maturity (structure and processes)
  • Establishment of internal services
  • OKR management
  • Project portfolio management
  • Continuous optimization and department support
  • Company-wide change management
  • Member of management with responsibility for organizational development
  • Personnel selection and leadership

Achievements:

  • Developed a sketch of the future Natsana OS organization
  • Initialized an adapted OKR process
  • Established agile methods for team and service development
  • Visible impact of the services after just a few weeks
Feb 2022 - Apr 2023
1 year 3 months
Germany

Building the Digital Business Platforms Division

Natsana GmbH

  • Set up the Digital Business Platforms division both functionally and organizationally
  • Priority 1 project: Implementation of a D2C platform based on several Salesforce Clouds and integration via MuleSoft
  • Vendor management and project management
  • Functional design and control as Functional Architect
  • Change management for the Natsana D2C strategy
  • Personnel selection and leadership

Achievements:

  • Go-live of the Salesforce D2C platform within 5 months
  • Initiated a digital product organization
  • Established methods for implementing the company strategy using SAFe and OKRs
Aug 2021 - Apr 2022
9 months
Germany

Business Development Setup

INFOnline GmbH

  • Developed a sustainable business development workflow to expand service offerings
  • Combined design thinking, lean portfolio management, and other approaches
  • Hands-on involvement: customer interviews, ideation workshops
  • Provided management consulting for integration into the organization

Achievements:

  • Designed the initial workflow
  • Built an ideas backlog and validated it with customers
  • Established a continuous improvement workflow
Dec 2020 - Mar 2022
1 year 4 months
Germany

Agile Coach in the Global Customer Experience Program

DEKRA SE

  • Designed the agile working model for technical solutions (Salesforce CRM, customer portal)
  • Unified multiple projects into a business- and customer-value-focused program organization
  • Implemented a scaled agile organization based on SAFe®
  • Provided agile coaching at the program and team levels
  • Delivered organizational consulting at interfaces with the existing organization

Achievements:

  • Advanced the agile product organization for the CX program
  • Conducted a SAFe® readiness check and developed the 2022 organizational development roadmap
  • Coached agile methods and leadership at all levels
May 2020 - Jun 2022
2 years 2 months
Trier, Germany

Project Manager for the Selection and Implementation of a Reservation System

Boomerang Reisen GmbH

  • Selected new reservation and mid-office systems
  • Analyzed, designed, and supported the implementation (mindset, processes, technology)
  • Managed service providers
  • Led change management

Achievements:

  • Developed a customized model for vendor selection based on value creation
  • Successfully negotiated with service providers
  • Introduced agile approaches for fast value delivery
May 2020 - Jun 2022
2 years 2 months
Germany

Agile and Leadership Coaching in FII/FIT IT Infrastructure

Porsche AG

  • Facilitated the strategic development of the 1IO One Infrastructure Initiative (about 600 employees)
  • Analyzed delivered services and team working models
  • Designed and implemented value-oriented working models (from waterfall to SAFe®)
  • Acted as a sparring partner for agile product teams
  • Conducted individual 1:1 coaching sessions

Achievements:

  • Established the 1IO initiative based on current state and vision/strategy
  • Introduced situationally adapted working models (Waterfall, Lean, Scrum, Kanban, SAFe®)
  • Initiated and coached the LACE team for SAFe® Agile Release Trains
  • Received positive feedback from employees in 1:1 coaching sessions
Apr 2020 - May 2022
2 years 2 months
Germany

IT and Digitalization Consultant

Berge & Meer Touristik GmbH

  • Facilitated and provided input for updating the IT strategy
  • Supported software selection (financial accounting, mid-office)
  • Led projects and acted as product owner on various topics
  • Provided agile and team coaching for multiple IT teams

Achievements:

  • Maintained stable IT operations during the COVID-19 crisis
  • Developed post-pandemic strategies for recovery after COVID-19
  • Deployed situational and flexible role and area assignments
Jan 2020 - Mar 2020
3 months
Germany

Interim Management (CIO)

Berge & Meer Holding GmbH

  • IT and digitization strategy at the group level
  • Opening up IT for acquisitions
  • Initiating a leadership program
Apr 2018 - Dec 2019
1 year 9 months
Germany

Project lead for selection and implementation of CRM system

Berge & Meer Touristik GmbH

  • Led the selection process for a CRM system
  • Led the Salesforce CRM integration project (from 03/2019)
  • Product Owner for specific areas of the CRM system

Achievements:

  • Structured and objective system selection
  • Successful contract signing with vendors and partners
  • Rapid rollout of initial Salesforce components through an agile setup
Jul 2017 - Feb 2018
8 months
Germany

Product Owner and Agile Coach

Porsche Digital GmbH

  • Product ownership for prototype development of an intelligent digital assistant for Porsche customers
  • Cross-department agile coaching
  • Interface between management, stakeholders, and the development team

Achievements:

  • MVP for a complex digital assistant within a few months
  • Established agile ideation, requirements, and development processes
Oct 2016 - Dec 2019
3 years 3 months
Germany

Interim Management (CDO) and strategic consulting

Berge & Meer Touristik GmbH

  • Advised executive management on digitization, IT strategy, and modern organizational models
  • Interim head of the digitization department (03/2018–09/2019)
  • Further development of IT teams and the Project Management Office

Achievements:

  • Embedded digitization and leadership aspects in TUI's M&A process
  • Integrated digitization into the organization
  • Transformed traditional management models into leadership
  • Increased volume and quality of IT deliverables through agile methods
Nov 2011 - Present
14 years 3 months

Managing Director / Independent IT and organizational consultant

Infinite GmbH

  • Interim management (CDO / CIO)
  • Strategic consulting in leadership and digitization
  • Project management of strategic IT projects
  • Product ownership for digital solutions
  • Agile coaching (SAFe®, SCRUM, KanBan, Lean Startup)
Aug 2011 - Nov 2011
4 months

Principal Portal Consultant Enterprise 2.0

btexx Technologies UG & Co. KG

Feb 2011 - Jul 2011
6 months
Wermelskirchen, Germany

Business Development Manager

Memotech GmbH

Mar 2008 - Feb 2011
3 years
Bonn, Germany

Head of Projects & Consulting

INFOnline GmbH

Apr 2007 - Feb 2008
11 months
Hennef, Germany

Senior Consultant IT Systems Management & Implementation

CONET Solutions GmbH

Oct 2006 - Mar 2007
6 months
Stuttgart, Germany

Head of Technical Team

circular Informationssysteme

Apr 2006 - Sep 2006
6 months
Hennef, Germany

Head of Infrastructure & Services

daGama Business Travel GmbH

Sep 1998 - Mar 2006
7 years 7 months
Hennef, Germany

IT Consultant, Project and Department Manager

CONET AG

Jul 1995 - Aug 1998
3 years 2 months
Olpe, Germany

IT Department Employee

Heller & Köster GmbH

Nov 1994 - Jun 1995
8 months
Dortmund, Germany

PC Technician

Vobis Computer

Aug 1991 - Oct 1994
3 years 3 months
Koblenz, Germany

Apprenticeship and hire as IT Clerk

Debeka Versicherungen

Product Owner, Agile Coach and IT Project Manager

Various Clients

Clients:

  • DER Touristik GmbH
  • Lufthansa AG
  • Thomas Cook AG
  • Berge & Meer Touristik GmbH
  • GfK
  • INFOnline / AGOF / IVW / ÖWA
  • DHPG

Summary

We have more knowledge and technical possibilities today than ever before. I want us to use these possibilities in a positive way for people, society, and companies.

My contribution is to advance the topics of digitalization, leadership, and modern organization with a combination of experience and modern thinking in practical project work, to fulfill the task and help the people I get to work with to grow.

Skills

  • Interim Manager

  • Project Manager

  • Coach & Consultant

  • Product Owner

  • Lean Startup

  • Digitalization

  • Leadership

  • Modern Organization

  • Business Agility (Safe®)

  • Digital & Agile Mindset

  • Openness And Empathy

  • Pragmatism

  • Broad Know-how And Holistic Thinking

  • Broad It Know-how

  • Salesforce Ecosystem

  • Ecommerce Shops

  • Data Analytics

  • Tourism It

  • Trust And Responsibility As A Basis

  • Servant Leadership

  • Digitalization Is A Tool, Not An End In Itself

Languages

German
Native
English
Advanced

Education

Aug 1991 - Oct 1994

Debeka Versicherungen

IT clerk · IT clerk · Koblenz, Germany

Certifications & licenses

Professional SCRUM Master (PSM I according to scrum.org)

Professional SCRUM Product Owner (PSPO I according to scrum.org)

SPC SAFe® 5 Program Consultant

Scaled Professional SCRUM (SPS according to scrum.org)

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