Marcus B.

Business Analyst & Project Manager Process Management IT Telecom Systems

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Berlin, Germany

Experience

Jul 2022 - Present
3 years 6 months

Business Analyst & Project Manager Process Management IT Telecom Systems

Stadtwerke Bochum

  • Led the realignment and positioning of the 'Connect' division as a company-wide fiber optic provider
  • Oversaw the architectural redesign of the system infrastructure, including optimization of processes and staffing structures
  • Designed and implemented a comprehensive modernization strategy for the IT and telecommunications systems
  • Managed stakeholder relationships to ensure alignment between business goals and technology implementations
Sep 2021 - Jul 2022
11 months

Co-Founder & Digital Transformation Consultant

Urban Art Kids

  • Led the founding of the non-profit organization "Urban Art Kids e.V." to promote art accessibility for children
  • Developed and implemented an initial set of support activities and programs to achieve the mission objectives
  • Oversaw planning and concept phases for a blockchain-based platform to securely manage, display, and share children's physical and digital artworks
  • Initiated the use of Non-Fungible Tokens (NFTs) for rights management and evaluated introducing social coins to boost community engagement
Jun 2021 - Sep 2021
4 months

Stakeholder and Project Manager

Liberty Networks GmbH

  • Full coordination and communication with stakeholders throughout the project lifecycle
  • Designed and implemented digital sales channels to optimize customer experience and sales processes
  • Implemented a program management framework to track project milestones and coordinate team activities
  • Set up a scalable and secure IT infrastructure as a solid foundation for business operations
  • Monitored the order process from customer initiation to completion
  • Coordinated system integration between ERP systems and Liberty Global to improve data exchange and operational efficiency
Sep 2020 - May 2021
9 months

IT Senior Project Manager

goetel GmbH

  • Responsible for the end-to-end management of complex projects in system architecture with a special focus on CRM, ERP, and the TKI module control platform
  • Established a Program Management Office (PMO) to synchronize project milestones with set frameworks
  • Coordinated the implementation of the TKI module control platform to optimize data exchange through integrated system solutions
  • Managed interfaces between CRM and construction processes to ensure seamless data exchange and adjust workflows
  • Supported change processes including effective stakeholder communication and workflow adjustments to support business objectives
Jan 2017 - Sep 2018
1 year 9 months

Project Manager

Tipico Co. Ltd

  • Conducted end-to-end process analysis and optimization in retail using BPMN and prepared the corresponding documentation
  • Initiated and conducted risk analyses in the context of company-wide changes and transitions
  • Ensured financial compliance and collaborated with external auditors
  • Implemented agile methods for rapid identification and resolution of process bottlenecks
  • Contributed to the design and implementation of an e-money solution to improve payment processes and increase customer satisfaction
Jun 2016 - Sep 2016
4 months

Interim Product Management

Telefónica Germany GmbH & Co. OHG

  • Led the consolidation of multiple fixed-line products to simplify and improve the product portfolio
  • Refined the overall product strategy to align with business goals and market requirements
  • Implemented measures to increase the operational efficiency of the product line in support of the business strategy
Feb 2016 - May 2016
4 months

Subproject Manager (Senior Project Management) – Manual Process Implementation

Toll Collect

  • Developed and coordinated the infrastructure for the efficient operation of the manual process
  • Led and developed a high-performing team to promote cohesion and focus on project goals
  • Created and aligned a practical go-live concept for effective implementation
  • Evaluated and aligned operational issues to ensure a smooth rollout
  • Coordinated across all departments to optimize collaboration and achieve project objectives
Sep 2014 - Feb 2016
1 year 6 months

Project Manager Media & Publishing

FUNKE MEDIENGRUPPE - FUNKE DIGITAL GmbH

  • Introduced the e-paper format with technical infrastructure optimization to ensure an efficient editorial workflow
  • Implemented new workflows to improve efficiency and quality with a stronger customer focus
  • Oversaw the development and group-wide rollout of a scalable platform for subscriber and rights management using Lean and Agile methods
May 2014 - Sep 2014
5 months

Subproject Manager

Cornelsen Verlag GmbH

  • Implemented new XML schemas (DITA) to modernize the data architecture and enable content reuse across multiple platforms
  • Conducted a comprehensive evaluation, documentation, and consolidation of existing BPMN processes to optimize workflows and increase operational efficiency

Summary

In a complex and dynamic environment, I bring over two decades of experience leading strategically important projects and ventures. Specialized in tackling challenging transitions and complex team dynamics, I perform at the highest level with focused composure.

Skills

Strategic Consulting & Change Management:

  • Agile Transformation: Managing Digital Transformation Processes And Applying Agile Methods.
  • Business Innovation: Advising On Innovation Strategies With A Focus On Growth And Scalability.
  • Crisis Management: Experience Handling Projects In Critical Phases And Stabilizing Them According To The Original Project Goals.
  • Stakeholder Engagement: Building And Maintaining A Strong C-level Network And Effective Communication With Stakeholders.

International Project Management/product Development:

  • Agile And Scrum Methodology: Proficient Use Of Agile Tools And Methods For Efficient Project And Product Development.
  • Cross-functional Leadership: Leading Interdisciplinary Teams And Effectively Coordinating Across Different Departments And Stakeholders.
  • Product Lifecycle Management (Plm): Experience Guiding Products From Ideation To Market Launch.

Leadership Skills:

  • Team Development: Successful Development And Leadership Of High-performance Teams.
  • Conflict Resolution: Ability To Resolve Conflicts Constructively And Foster A Positive Work Environment.
  • Result-driven Leadership: Goal-oriented Leadership That Contributes To Achieving Company Objectives.

Cross-industry Experience:

  • Telecommunications
  • Automotive
  • Media
  • Internet
  • Mobile Entertainment
  • …

Languages

German
Native
English
Advanced

Education

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Business/Law Studies

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Training as an IT Specialist

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Specialized training in fashion and portrait photography

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