Eva (Sybille) Zepke
Manager Business Service Management & Digitization - Telecommunications
Experience
Oct 2021 - Feb 2025
3 years 5 monthsGermany
Manager Business Service Management & Digitization - Telecommunications
Dacoso GmbH
- Developed and operationalized a digitization strategy to ensure an end-to-end value chain across all business areas in close coordination with executive management.
- Implemented a process management standard, designed and led the process organization, ensuring a seamless process landscape including related system architecture and build.
- Program management: organizational and content steering of design, implementation, and rollout coordination across all value-adding units in line with the digitization strategy.
- Reported program progress to stakeholders and executive management.
- Managed vendors: selection, contracting, and steering within the digitization program.
- Communicated the program across the organization.
- Redesigned the process organization including a new process standard and training setup.
- Goal was to establish an end-to-end process chain to support value creation, focusing on process efficiency and customer orientation.
- Existing process and system structures lagged behind company growth, causing multiple breaks from sales through operations to accounting.
- Conducted a value chain analysis to identify improvement needs and quick wins, then launched a digitization strategy with prioritized goals.
- With my team, initiated a digitization program to steer design, implementation, and rollout, and began vendor selection for needed service providers.
- Oversaw process and system design of the target solution architecture as part of the program.
- Leveraged existing partial solutions to launch an MVP 10 months after start, achieving initial end-to-end coverage.
- By the second program year, full end-to-end coverage was delivered.
- Conducted vendor selection for new CRM and P2P solutions.
- Established the demand management framework for continuous development and strategic portfolio planning and control.
- Implemented change management and monthly release cycles.
- In addition to program management, I oversaw all internal projects and led the process organization, implemented a process management standard, and ensured a seamless process architecture.
Sep 2018 - Sep 2021
3 years 1 monthMunich, Germany
Consultant / Project Lead for Pavement Management System
Cassini Consulting AG
- Designed a Pavement Management System including vendor selection for transport infrastructure – City of Munich.
- Collected requirements in civil engineering for city infrastructure topics like road inspections, maintenance, and heavy transport planning with technical teams.
- Based on prioritized requirements, drafted a requirements specification for tendering and identified suitable vendors.
- Guided vendors through the tender process, evaluated proposals using a requirements-based questionnaire, and facilitated internal decision-making.
Sep 2018 - Sep 2021
3 years 1 monthGermany
Consultant for Product Management Processes
Cassini Consulting AG
- Designed and built product management processes for critical public infrastructure.
- No further details available.
Sep 2018 - Sep 2021
3 years 1 monthGermany
Interim Manager Digitization
Cassini Consulting AG
- Prioritized the digitization strategy and implemented agile product and service development for an energy company.
- In a digitization program for an energy provider with too many simultaneous initiatives, we reprioritized key measures.
- To improve future governance and monitoring, we split topics between two interim managers.
- I set up agile product and service management, designing and delivering two new services in mobility and smart metering.
- Established product development and management processes, created a reorganization model for product development, and managed its roll-out with change management.
- As part of change management, I led communication with the works council and affected employees after aligning with executive management.
- The Mobility Service ran stably post-project, and the Smart Metering product was set up to scale for the market.
Sep 2018 - Sep 2021
3 years 1 monthGermany
Lead Smart Product Excellence
Cassini Consulting AG
- Internally built and sold the “Smart Products & Services” consulting division.
- From the Smart Products division, I had the chance to create a customer solution for smartifying analog products.
- My team and I developed a model covering strategy, implementation, market acceptance, and ongoing development to add digital value to analog products.
- I set up this customer solution with a dedicated knowledge community, “Smart Product Excellence.”
- We won multiple relevant projects and grew the community to 13 members.
Sep 2018 - Sep 2021
3 years 1 monthGermany
Project Management (Testlab Setup)
Cassini Consulting AG
- Managed the planning and setup of a test lab for service systems in retail.
Oct 2016 - Aug 2018
1 year 11 monthsGermany
Program Manager for Processes & Systems in Driver Assistance Product Development
Elektrobit Automotive GmbH
- Developed and implemented unified processes and support systems for an autonomous driving software platform based on ASPICE.
- Due to a new market strategy shifting from custom development to software product manufacturing, we separated product development from project-based customization.
- Built new end-to-end processes and organization for product development from concept to handover to service projects.
- As process and system manager, I led the transition of eight R&D projects into an ASPICE-compliant product development program, and managed its integration into new company structures.
- These processes and systems served as pilots for all product development globally.
Feb 2015 - Sep 2016
1 year 8 monthsGermany
Advisor to the COO & Global Program Manager – Lean and Agile Development Management
Elektrobit Automotive GmbH
- Task-forcing in large automotive software projects.
- Represented the COO in client meetings and escalations.
- Resolved conflicts in navigation app development between international dev teams and the client, and redesigned the app governance to manage collaboration and subprojects.
- Led a program to introduce lean and agile methods in product development.
- Headed a global change program for agile methods in software development.
- This was the second roll-out focusing on lean leadership and Scrum of Scrums.
- In the first roll-out, we embedded Scrum and Kanban to boost responsiveness to customer needs.
- We started by redefining the program strategy through seven subprojects, covering leadership, large project management, building an agile evangelist pool, Scrum of Scrums, and process quality management.
- Then we planned implementation, promotion, and monitored progress with executive reporting.
Oct 2012 - Aug 2014
1 year 11 monthsGermany
IT Project Lead Coach for a Retail Company
MaibornWolff GmbH
- Coached IT project leads at a retail company.
- After insourcing IT project management at a large travel provider, project responsibility moved to business stakeholders with no IT PM experience.
- Over a year, I trained new project leads in project, requirements, process, and vendor management, and coached ongoing projects.
Oct 2012 - Aug 2014
1 year 11 monthsGermany
Manager for Business Intelligence Systems in Engineering (Intern)
MaibornWolff GmbH
- Developed a service portfolio, evaluated partners, and prepared proposals.
- At my previous employer, I conceived data analytics–based solutions for engineering process control.
- I sought a new employer to test this business case.
- Aimed to build a portfolio of data analytics–driven control systems for engineering, including niche market analysis and competitor review for agile solutions.
- Evaluated potential partners, held cooperation talks, and assessed in-house know-how to build a business case for executive approval.
Oct 2012 - Aug 2014
1 year 11 monthsGermany
Project Lead for Governance System Concept with Focus on Vehicle Test Management
MaibornWolff GmbH
- Led the concept and implementation of a governance system for vehicle software test management.
- In a multi-stage vehicle software development process with phases for delivery, integration, and testing, we needed a three-level governance system for process control and maturity monitoring.
- I managed the project from concept to delivery.
- With my team, we gathered requirements, designed the concept and management cockpit architecture, and prototyped evaluation algorithms.
- The governance system was built using Tableau.
Oct 2012 - Aug 2014
1 year 11 monthsGermany
Solution Architect for "Parts Quality Management" Across the Product Lifecycle
MaibornWolff GmbH
- Solution architect for parts quality management across the product lifecycle.
- The project aimed to establish more efficient quality processes for parts management in automotive, from development through production to sales and aftermarket.
- I acted as liaison between requesting departments, program management, and IT.
- I evaluated and integrated existing requirements in multi-project management, set framework conditions, and planned IT implementation.
- Due to high complexity, we balanced technical feasibility with ensuring a consistent process and role concept.
Jan 2011 - Sep 2012
1 year 9 monthsGermany
Advisor to CEO DACH and Account Management
Altran Deutschland S. A. S. & Co. KG
- Restructured core project portfolio management processes and strategic HR development for the CEO D/A/CH.
- Business development for IT consulting, including proposal writing and candidate selection.
- Internally led a restructuring project and reactivated the Munich IT account.
- After merging four companies and rapid growth, portfolio management processes including resource planning were outdated.
- I proposed a project, found a sponsor in the new CEO, and led the design of new processes and functions, selected vendors, and managed implementation.
- Piloted rollout in German offices, then took over international rollout and promotion.
Feb 2008 - Dec 2010
2 years 11 monthsGermany
Senior Consultant (Requirements Manager)
Altran Deutschland S. A. S. & Co. KG
- Requirements manager for BMW’s start-stop system development.
- A late decision to fully redesign the user concept required completely revising and aligning requirements for the engine start-stop system.
- Took over as requirements manager for this sub-function.
Feb 2008 - Dec 2010
2 years 11 monthsGermany
Senior Consultant (Head of Optical Systems Competence Center Automotive)
Altran Deutschland S. A. S. & Co. KG
- Built and led the Optical Systems Automotive Competence Center: developed and established development processes and IT support.
- In reorienting a department for optical driver assistance systems, we set up new test processes based on ASPICE and requirements management for test support systems.
- Also developed a method to measure maturity of functions to be implemented.
Feb 2008 - Dec 2010
2 years 11 monthsGermany
Senior Consultant (Traceability Concept Development)
Altran Deutschland S. A. S. & Co. KG
- Developed a traceability concept for selecting and managing parts to be documented in corporate quality.
- Created a standard annual process for reviewing traceable parts, including specifying part attributes as recommendations for quality leadership.
- Documented build-state processes in development, production, and sales, modeled processes, aligned standards with stakeholders, and developed a governance matrix.
Feb 2008 - Dec 2010
2 years 11 monthsRomania
Senior Consultant (Factory Quality Concept)
Altran Deutschland S. A. S. & Co. KG
- Designed factory quality for a new plant in Romania, including requirements for PCB traceability across all plants.
- Developed the detailed quality concept for the new Romanian plant, aligned it locally.
- Supported vendor selection for an electronics traceability system by modeling processes, gathering requirements, creating an evaluation matrix, assisting in vendor talks, and preparing a decision paper.
Feb 2008 - Dec 2010
2 years 11 monthsGermany
Senior Consultant (Task-Forcing & Agile PM Coaching)
Altran Deutschland S. A. S. & Co. KG
- Task-forcing and agile project manager coaching for developing an onboard diagnostics database for engine control.
- Ensured project success in a client escalation for an onboard diagnostics database to meet legal documentation requirements for engine control calibration.
- Took over IT project management, shifted to agile per client request, identified critical structure issues and corrective actions, coached the team on approach, and resolved escalation by establishing organized client communication.
Mar 2007 - Dec 2007
10 monthsGermany
IT & Process Consultant
MSG Systems AG
- Developed a business concept for an error management system in product and process quality (PPQ).
- As part of expanding a quality management system, I reengineered the legacy system and designed new features for an error management process to harmonize quality management from development through production to sales.
- Defined process interfaces, led client workshops for concept and prototype alignment, and developed part of the analysis/research sub-process as well as user and notification models.
Sep 2006 - Feb 2007
6 monthsGermany
Project Controller for Process & Product Quality
I. K. Hofmann GmbH
- Controlled PPQ project to harmonize error management processes across all BMW plants and departments from development through production to sales.
- Performed PMO tasks, process modeling, and alignment to harmonize the error management process for product and process quality.
- Focused on developing a unified error management process across plants and coordinating with quality leads in development and sales.
Summary
My career has been defined by continuous growth in IT-based transformation, process optimization, and strategic project management. I developed crystal-clear, solution-focused communication strategies for top decision-makers. My ability to distill complex information and build commitment without pressure has proven especially valuable. I excel at leading complex strategic projects and guiding teams effectively. I’m not afraid to make tough decisions to ensure project success. Another focus of my work is deriving digitization strategies from overarching business strategies and driving their execution.
Languages
German
NativeEnglish
Native Education
Oct 2007 - Jun 2011
Fernhochschule
Dipl.-Wirt.Ing. · Industrial Management and Engineering · 2.6
Oct 1998 - Jun 2005
RWTH Aachen
Dipl.-Kffr. tech. · Operations Research, Business Informatics, Production Engineering · Aachen, Germany · 2.2
Oct 1996 - Jun 2004
RWTH Aachen
M.A. Economics · Aachen, Germany · 1.7
Certifications & licenses
ITIL
Class B 3
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