Eva Zepke - Manager Business Service Management & Digitalization

Q: Where is Eva based?

Eva is based in Gröbenzell, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Eva speak?

Eva speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Eva have?

Eva has at least 19 years of experience. During this time, Eva has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 3 years and 8 months . Note that Eva may not have shared all experience and actually has more experience.

Q: What is Eva's latest experience?

Eva's most recent position is Manager Business Service Management & Digitalization at Dacoso GmbH .

Q: What companies has Eva worked for in recent years?

In recent years, Eva has worked for Dacoso GmbH and Cassini Consulting AG .

Q: Which industries is Eva most experienced in?

Eva is most experienced in industries like Automotive , Information Technology (IT) , and Retail . Eva also has some experience in Professional Services , Energy , and Government and Public Administration .

Q: Which business areas is Eva most experienced in?

Eva is most experienced in business areas like Project Management , Product Development , and Quality Assurance (QA) . Eva also has some experience in Operations , Procurement and Purchasing , and Strategy and Planning .

Q: Which industries has Eva worked in recently?

Eva has recently worked in industries like Information Technology (IT) , Professional Services , and Energy .

Q: Which business areas has Eva worked in recently?

Eva has recently worked in business areas like Project Management , Operations , and Procurement and Purchasing .

Recommended expert

Gröbenzell, Germany

Experience

Oct 2021 - Present

4 years 5 months

Manager Business Service Management & Digitalization

Dacoso GmbH

Development and operationalization of a digitalization strategy to ensure an end-to-end value chain across all business areas in alignment with management
Implementing a process management standard and leading the process organization
Program management: overseeing the design, implementation, and coordination of the rollout across all value-adding business areas
Program reporting to stakeholders and management
Vendor management: selecting, contracting, and managing suppliers as part of the digitalization program
Redesigning the process organization, including defining new process standards and setting up training measures

Sep 2018 - Sep 2021

3 years 1 month

Management Consultant

Cassini Consulting AG

Interim digitalization manager: prioritizing the digitalization strategy and implementing agile product and service development at an energy provider
Designing and setting up the product management process for critical infrastructure in the public sector
Designing a pavement management system, including supplier selection, for the city of Munich
Technical and commercial development of the Smart Products & Services consulting division and establishing agile product portfolio management
Project management for planning and building a test lab for service systems in retail

Feb 2015 - Aug 2018

3 years 7 months

Various Roles

Elektrobit Automotive GmbH

Program manager for processes & systems in product development: developing and implementing uniform processes and support systems for an ASPICE-compliant software platform for autonomous driving
Executive assistant to the COO: task forcing in project management of international navigation software projects and redesigning governance for app development
Global program manager for lean and agile development management: leading a global change program to introduce agile methods (Scrum, Kanban, Scrum of Scrums) and reporting to the board

Oct 2012 - Aug 2014

1 year 11 months

Senior Lead Consultant

MaibornWolff GmbH

Manager for business intelligence systems in engineering: developing a service portfolio, evaluating cooperation partners, and creating a business case for data analytics-based control systems
Project lead in designing a governance system focused on test management for complete vehicle software; setting up a three-level maturity monitoring system with a prototype implementation in Tableau
Solution architect for parts quality management: acting as intermediary between business units, program management, and IT for efficient QM processes across the entire product lifecycle
IT project manager coaching for a retail client: training and supporting stakeholders in project management, requirements and process management, and vendor management over one year

Feb 2008 - Sep 2012

4 years 8 months

IT & technology consultant

Altran Deutschland S. A. S. & Co. KG

Restructuring the core processes for project portfolio management and resource planning, as well as reactivating the Munich IT account with an international rollout
Task forcing and agile project manager coaching for developing an onboard diagnostics database for engine control in the automotive sector
Establishing and leading the optical systems automotive competency center: developing and implementing development processes including IT infrastructure based on ASPICE
Requirements manager for the engine start-stop system at BMW: revising and aligning requirements
Developing a traceability concept for documented parts in corporate quality, including process modeling and governance matrix
Designing plant quality for a factory setup in Romania and supporting supplier selection for a traceability system

Mar 2007 - Dec 2007

10 months

IT & Process Consultant

MSG Systems AG

Development of a technical concept for an error management system in the product and process quality (PPQ) area: reengineering of the legacy system, design of new functionalities, definition of process interfaces, and prototypical coordination in client workshops

Sep 2006 - Feb 2007

6 months

Project Controller Process & Systems Engineering Product Quality

I. K. Hofmann GmbH

PPQ project control: harmonization of the error management process across all plants and departments (development, production, sales) through process modeling and coordination with quality managers

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Automotive (10 years), Information Technology (8.5 years), Retail (5 years), Professional Services (4.5 years), Energy (3 years), and Government and Administration (3 years).

Automotive

Information Technology

Retail

Professional Services

Energy

Government and Administration

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (18 years), Product Development (11 years), Quality Assurance (8 years), Operations (4.5 years), Procurement (4.5 years), and Strategy (3 years).

Project Management

Product Development

Quality Assurance

Operations

Procurement

Strategy

Summary

My career is marked by continuous growth in IT-based transformation, process optimization, and strategic project management. With my degree in industrial engineering and business administration, I have a solid foundation for understanding complex business and technical relationships.

I stand out for my ability to lead complex strategic projects and effectively guide teams. I am not afraid to make tough decisions to ensure project success.

Another focus of my work is deriving digitalization strategies from overarching business strategies and implementing them.

For my next career step, I'm looking for a position that gives me broad creative and strategic responsibility. My goal is to apply my skills in deriving and implementing digitalization strategies as well as managing complex transformation programs to sustainably improve companies and prepare them for the challenges of the digital future. In doing so, I want to fully contribute my expertise in organizational development and business model transformation in the context of digitalization.

Skills

General Skills

Program & It Project Management
It-based Transformation
Strategy & Governance
Change Management
Communication
Product & Service Management
Stress Resistance
Hands-on Mentality
Process And System Architecture
Operational Excellence
Process Management
Team Leadership

It Skills

Ms Office
Ms Visio
Drawio
Aris
Uml
Confluence
Balsamique
Atlassian Jira
Ms Project
Doors
Hp Quality Center

Trainings

Ai & Data Science (Completion 2025)
Communication In Leadership
Labor Law
Employee Conversations
Conflict Management
Irep
Itil
Aris & Bpmn Process Management
Change Management
Agile Project Management
Lean Management
Kaizen
Kvp
Presentation Techniques
Workshop Design
Rhetoric & Presentation Techniques
Business Development

Competencies

Digitalization

Deriving A Digitalization Strategy From The Company Strategy, Digitally Securing The Operational And Commercial Value Chain, Implementing Digital Services To Improve The Customer Experience Through Customer Centricity, Launching Digital Products, Budgeting, Organizing And Prioritizing Digital Teams, And Promoting A Digital Mindset

Process Management

Strategic Process Management In Both Implementing End-to-end Value Chains And Product Development, Especially E/e, Setting Up Process Organizations, Implementing Process Management Standards, Process Analysis, Process Design, Identifying Process Improvements, Process Modeling And Documentation, Aris, Epc, Bpmn, Process Mapping, Process Understanding, Lean Management, Kvp

Program Management

Developing The Program Structure, Defining Conditions And Guidelines For Programs And Individual Projects, Securing Project Interfaces, Planning And Setting Up Projects, Developing Guidelines, Setting Methods And Priorities, Defining Governance For Multiple Projects, Managing The Pmo, Marketing And Communicating The Program, Quality Assurance

It Project Management

It Project Leadership, Project Management, Project Coordination, Project Controlling, Error Management Reporting, Risk Management, Stakeholder Management, Vendor Management, Implementation, Project Management Software, Crisis Management

Organizational Development

Organizational Design, Implementing Structure And Process Organization, Optimizing Structural And Cultural Framework, Developing And Managing Change Measures For Organizational Structure, Increasing Organizational Performance

Strategy & Governance

Strategic Analysis Methods, Strategy Development And Cascading, Ensuring Control Processes, Developing And Monitoring Kpis And Kpi Systems, Operationalizing Controls To Monitor Strategy Execution, Experience Presenting At C-level

Product & Service Management

Product Strategies, Product Lifecycle Excellence, Request Management, Lean Startup, Agile Product Management, Process Optimization Around Product Management And Development, Customer-centric Implementation Of Itsm Processes

Software Development

Requirements Management, Quality Management, Problem Resolution Management, Change Management, Software Project And Program Management, Test Management, Agile Development Processes, Standard Software Customization, Custom Development, V-model

Requirements Engineering

Business Case, Stakeholder Analysis, Requirements Gathering, Product Vision Development, Requirement Classification, (Model-based) Requirements Documentation, User Stories, Story Mapping, Uml, Use Case Specification, Data Modeling, Requirements Modeling, Requirements Validation, Requirements Management, Change Management

Change Management

Planning And Managing Change Programs And Measures, Transition Management, Training/coaching Trainers

Soft Skills

Digital Technologies And Related Ecosystems, Hands-on Mentality, Assertiveness, Stress Resistance, Communication From The Ground Up To Top Management, Digital Mindset, Entrepreneurial Thinking, Team Leadership, Creating Team Spirit

Languages

German

Native

English

Advanced

Education

Oct 2007 - Jun 2011

Hamburger Fernhochschule

Dipl.-Wirt.Ing. · Industrial Management and Engineering · Hamburg, Germany · 2.6

Oct 1998 - Jun 2005

RWTH Aachen

Dipl.-Kffr. tech. · Operations Research, Business Informatics, Production Engineering · Aachen, Germany · 2.2

Oct 1996 - Jun 2004

RWTH Aachen

Mag. · Economics · Aachen, Germany · 1.7

Certifications & licenses

Class B

Profile

Created

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Eva based?

Eva is based in Gröbenzell, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Eva speak?

Eva speaks the following languages: German (Native), English (Advanced).

How many years of experience does Eva have?

Eva has at least 19 years of experience. During this time, Eva has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 3 years and 8 months. Note that Eva may not have shared all experience and actually has more experience.

What roles would Eva be best suited for?

Based on recent experience, Eva would be well-suited for roles such as: Manager Business Service Management & Digitalization, Management Consultant, Various Roles.

What is Eva's latest experience?

Eva's most recent position is Manager Business Service Management & Digitalization at Dacoso GmbH.

What companies has Eva worked for in recent years?

In recent years, Eva has worked for Dacoso GmbH and Cassini Consulting AG.

Which industries is Eva most experienced in?

Eva is most experienced in industries like Automotive, Information Technology (IT), and Retail. Eva also has some experience in Professional Services, Energy, and Government and Public Administration.

Which business areas is Eva most experienced in?

Eva is most experienced in business areas like Project Management, Product Development, and Quality Assurance (QA). Eva also has some experience in Operations, Procurement and Purchasing, and Strategy and Planning.

Which industries has Eva worked in recently?

Eva has recently worked in industries like Information Technology (IT), Professional Services, and Energy.

Which business areas has Eva worked in recently?

Eva has recently worked in business areas like Project Management, Operations, and Procurement and Purchasing.

What is Eva's education?

Eva holds a Master in Industrial Management and Engineering from Hamburger Fernhochschule, a Master in Operations Research, Business Informatics, Production Engineering from RWTH Aachen and a Master in Economics from RWTH Aachen.