Claus Eggersberger
Senior IT Project Manager – Digitalization Insurance & Telecommunications
Experience
Senior IT Project Manager – Digitalization Insurance & Telecommunications
Initiating, planning, controlling and closing multiple digitalization projects
Requirements management including proposal creation, functional designs & process analyses
Stakeholder management (internal steering committee, external vendors, business units)
Resource & capacity planning, controlling, budget responsibility
Claim and change management (including escalation handling)
Project marketing & knowledge management
Quality assurance & risk management according to PMO standards
Implementation of a cloud-based solution in customer service (insurance)
Harmonization & digitalization of approval and contract processes
Reduction of processing times by >20% through optimized workflows
Establishment of standardized project controlling with BI dashboard
Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2
Overall Project Lead – IT Transformation Telecommunications
Overall responsibility for project coordination across multiple streams and subprojects
Profitability analysis and evaluation of implementation strategies
Close alignment with top management and decision preparation at C-level
Steering and prioritization of operational actions and resources
Cross-functional coordination between business, IT architecture, operations and external partners
Stakeholder management internally/externally in an international project environment
Structured rollout of a company-wide transformation program
Successful alignment between technical implementation and business objectives
Establishment of a stringent project controlling including KPI dashboard
Drove management decisions on architecture & process standards
Jira • Confluence • MS365 (Teams, Planner, SharePoint) • Power BI • ITIL • PRINCE2 (Governance Framework)
Overall Project Manager / Lead Engineer
Lear Corporation / Audi AG
Management of the entire seat development from the proposal phase to SOP
Creation of technical concepts and design approvals (Catia V5, BOM, PLM)
Coordination of up to 25 project participants in disciplines (electrical, structure, airbag, testing, etc.)
Leading technical review meetings with Audi (ZSB), active management of all OEM interfaces
Claim and cost management including escalation and contract control
Validation, test support, homologation & series preparation
Documentation, FMEA, quality management & series release
Successful series maturity – on schedule & within budget
OEM approvals in all technical reviews without escalation
Development and approval of 200+ components (assemblies, foams, covers)
BOM and PLM maintenance with full traceability
Catia V5 • BOM/PLM systems • FMEA • SAP MM • MS Project • Jira • OEM systems (Audi KVS)
Lead Engineer / Front Office Project Manager Munich
Yanfeng Seating / BMW AG
Responsible for the technical development of the seat system in the direct OEM environment
Management of all disciplines (plastics, electrical, structure, foam, airbag, cover, testing)
Coordination with BMW and communication between Front Office (Munich) and Back Office (China)
Support of decision-making processes at top management level
Stakeholder management on the supplier and OEM side
Moderation of technical team meetings & prototype management
Creation and maintenance of bills of materials (BOM) including change tracking
On-time implementation up to prototype approval
Successful management of intercultural interfaces (DE–CN)
Establishment of a reliable reporting model for project status tracking
Integration of technical requirements from multiple BMW development sites
Catia V5 • BOM management • MS Project • PLM systems (Teamcenter) • Jira • BMW Engineering Systems (Prisma, Panama)
Technical Project Manager / Lead Engineer Interior
IAC Group / Mercedes-Benz AG
Full technical responsibility for the development of pillar trims and interior panels for the Mercedes BR206
Concept development, 3D design and specification in close coordination with SE teams
Coordination of departments including plastics engineering, attachment concepts, acoustics, airbag requirements
Supplier management and active communication with the OEM (Mercedes-Benz)
Cost, schedule and claim management across all development phases
Quality assurance, series releases, prototype & tooling orders
Conducting and evaluating FMEA, creation of bills of materials (BOM)
On-time completion of the industrialization phase with OEM approval
Successful integration of components into Mercedes' SE team concept
Minimization of rework loops through structured change processes
BOM & PLM system integration with complete documentation
Catia V5 • FMEA • SAP PLM • MS Project • Mercedes-Benz Engineering Tools (Smaragd, etc.)
Agile Project Management / Requirements Engineer / Team Coordination
Ferchau Austria
Managing an agile development team for a technical IT project
Performing functional and technical analysis of existing systems and processes
Deriving, specifying, and managing functional requirements
Prioritizing and maintaining the backlog, planning sprints, and facilitating reviews
Regular stakeholder management with internal and external partners
Monitoring progress across all streams, including risk assessment
Establishing agile processes in a previously traditionally structured environment
Successfully synchronizing multiple development teams with business units
Delivering the first releases on time, including automated testing
Creating a clear requirements structure as a foundation for technical development
Jira • Confluence • Scrum/Kanban • UML • BPMN • MS365 (Teams, Planner, Excel)
Lead Engineer / Technical Project Lead for Interior Components
Lear Corporation / BMW AG
Full technical responsibility for development and industrialization of back panels and various interior trims for the BMW G01
Concept development, packaging validation, and detailed design in Catia V5
Managing validation, testing, homologation, and series release
Leading the interface with BMW Engineering, participating in SE teams
Coordinating with suppliers, production, and internal departments
Overseeing prototype construction, change management, and quality control
Successful series launch without escalation – including first-time approval of all components
Effective integration of packaging, assembly, and acoustic requirements
Early risk mitigation through structured FMEA and close stakeholder management
Creating bill of materials and full integration into OEM PLM systems
Catia V5 • BOM & PLM Systems • BMW Prisma • SE Team Process • FMEA • MS Project
Interim Manager & Transformation Consultant
Taking on various interim mandates (operational management, department leadership, project management)
Analyzing and evaluating business processes, value chains, and structures
Identifying and eliminating process inefficiencies and operational weaknesses
Implementing KPI systems for targeted control (finance, sales, production)
Developing custom digital strategies and innovation approaches
Introducing transaction-oriented leadership models and data-driven decision-making foundations
Training executives in change and implementation processes
Successful digital transformation in multiple companies, including DMS, ERP & CRM implementation
Productivity increase of up to 25% through streamlined process redesign
Establishing a new management reporting with monthly decision logic
Significant reduction of operational risks through standardized procedures
MS365 • Power BI • ERP Systems (e.g., SAP Business One, BMD) • BPMN process modeling • SWOT analysis • Change management approaches
Project Manager Seating System / Lead Engineer Seating
Lear Corporation / BMW AG
Overall responsibility for concept, development, testing, and industrialization of the sport seat
Managing all technical departments (plastic, structure, airbag, foam, upholstery, testing, electrical)
OEM communication at module review and SE team level, including regular coordination with BMW
Conducting packaging studies, H-point analyses, and whiplash evaluations
Leading prototype construction, release management, and creating and maintaining the BOM & PLM
Leading SE team, series support, change management, and FMEA moderation
Successful series release of the complete seating system for multiple variants, including the Competition model
Developing and industrializing a modular LVK seat frame (F82)
Full traceability through continuous BOM, PLM, and FMEA system maintenance
Meeting deadlines despite complex OEM requirements, design changes, and crash validations
Excellent OEM evaluations for project management and maturity control
Catia V5 • PLM Systems • BMW Prisma • FMEA • BOM management • H-point analysis tools • MS Project • OEM Engineering Guidelines (BMW)
Project Manager Interior Components / OEM Interface
IAC Group
Technical project management for multiple parallel component developments in interior and body areas
Concept development, 3D design, and release processes (Catia V5)
Managing departments: plastics, tooling, validation, prototype construction
Coordinating with OEM project teams (Daimler, BMW, Porsche) and suppliers
Planning, documentation, change management, and schedule tracking
Conducting quality management measures, including FMEA
Successful series release for all components with 3 premium OEMs
On-time project completion despite complex OEM-specific requirements
Creating and maintaining comprehensive project and production documentation
Early escalation avoidance through intensive supplier and OEM communication
Catia V5 • FMEA • MS Project • BOM creation • Daimler & BMW OEM systems • PLM (e.g., Smaragd, Prisma)
Project Manager Electronics Component / From Development to Series Production
Kathrein Werke KG / Mercedes-Benz AG
Project management for the development of a passive antenna unit for integration into the taxi radio system of the Mercedes E-Class (W212)
Preparing proposals, technical clarification and concept development with the OEM
Managing mechanical and electrical design teams, including development to series maturity
Responsible for project planning, documentation, bills of materials and technical approvals
Direct leadership of a six-person project team and coordination with suppliers
Coordination between internal development, the OEM and external partners
Series approval by Mercedes after successful functional and EMC validation
Implementation of all requirements from vehicle architecture, design and frequency specifications
Establishment of an independent assembly process for OEM final integration
Adherence to the project schedule despite short development cycles
RF technology • EMC testing methods • CAD systems • MS Project • Mercedes PEP process
IT Project Manager / Consultant / System Integrator
MacTech Systems
Leading and implementing numerous IT projects in a SME environment (2–200 employees)
Introducing and customizing ERP and DMS systems, e.g. SAP Business One, Lexware, BMD
Advising on and implementing IT security concepts including firewall, backup and access protection solutions
Planning, building and modernizing IT infrastructures (servers, storage, virtualization, networks)
Supporting digitalization initiatives: DMS implementation, process automation, interface development
Conducting training, coaching and knowledge transfer for IT managers and end users
Introducing agile methods for process control (Scrum, Kanban) in development and admin teams
Delivery of over 50 successful IT projects for medium-sized companies
Standardizing system landscapes with up to 30% lower support costs
Building backup, recovery and security systems in line with GDPR requirements
Implementing custom reporting solutions (e.g. Crystal Reports, Power BI) for real-time analysis of company data
Developing and implementing numerous custom interfaces (e.g. invoicing <–> accounting)
High customer satisfaction and repeat contracts over many years
Infrastructure & Systems: Windows Server, Active Directory, VMware, Hyper-V, Exchange, Fortinet
ERP & DMS: SAP Business One, BMD NTCS, Lexware, DocuWare, Easy Archiv
Security: Firewall systems, Bitdefender, Mail Security, network scanners, GDPR compliance
Data & BI: SQL Server, Power BI, Crystal Reports, ODBC, Access
Project methods & Tools: PRINCE2, Scrum, Jira, Confluence, MS Project, MS Teams
Scripting / Interfaces: VBA, Batch, XML, CSV sync tools, API integrations
Office & Communication: Microsoft 365 (Outlook, Excel, SharePoint), TeamViewer, VNC
Summary
Longtime project manager and interim manager with over 20 years of experience leading complex projects in automotive, IT, digitalization and consulting. With a rare combination of deep technical knowledge, business background and leadership experience in both corporate and mid-sized environments, I can manage projects holistically – from requirements management to technical implementation, right through to production rollout or IT rollout.
My special expertise lies at the intersection of technology ↔ organization ↔ business: Whether it’s seating systems for BMW and Audi, IT transformations in the insurance industry, consulting projects for process optimization or ERP/DMS implementations in mid-sized companies – always with a focus on results, a structured approach and communication at eye level.
Skills
Technical & Operational Project Management (Traditional + Agile)
It Transformation, Process Automation, Digitalization
Oem/tier-1 Project Control: Automotive Series Development, Plm, Bom, Fmea
Change & Interim Management, Restructuring, Organizational Development
Leading Interdisciplinary Teams (Up To 30 People), Multi-project Management
Cost, Risk, Claim And Stakeholder Management At C-level
International Projects (De / At / Cn / Es / Uk)
Prince2 Practitioner
Itil
Sap S/4hana
Salesforce (Crm Integration)
Catia V5
Jira
Confluence
Ms365 (Teams, Project, Sharepoint)
Plm Systems (Bmw Prisma, Daimler Smaragd, Audi Kvs)
Power Bi
Fmea
Bpmn
Vmware
Windows Server
Active Directory
Backup/security Architectures
Languages
Education
Fachhochschule Kufstein
Master of Arts in Business · Corporate Restructuring & Turnaround · Kufstein, Austria
Fachhochschule Kufstein
Bachelor of Arts in Business · International Business & Management · Kufstein, Austria
HTL Innsbruck
Industrial Engineering · Computer Science & Mechanical Engineering · Innsbruck, Austria
Certifications & licenses
ITIL
PRINCE2 Practitioner
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