Christoph Lücke
Digitalization Strategy for Finance Operations
Experience
Digitalization Strategy for Finance Operations
cni-digital
- Digital strategy for a future-proof operation
- Analysis, design & roadmap development
- Roles and responsibilities: facilitation, innovation consulting, program design
- Keywords: digital operations, future vision, strategy design and activation, automation strategy, IT alignment
- Impact: focus & prioritization: aligning digital transformation to a coordinated, agreed and sustainable agenda for 2030
Strategy Workshop - Competence Development for Consultants
cni-digital
- Interactive development of options for action to develop consultant mindset and skillset
- Roles and responsibilities: workshop design and facilitation
- Keywords: consultant mindset, digital skills, strategy development
- Impact: clarity & commitment: kickstart and alignment for sustainable development of consultants
Process Optimization Assessment
cni-digital
- Analysis and evaluation of a comprehensive process optimization and restructuring initiative
- Roles and responsibilities: responsible for focus on processes, structures & transformation
- Keywords: process optimization, assessment, risk management
- Impact: transparency & decision certainty: review and evaluation for a sustainable decision on the restructuring concept
Data Innovation Initiative for Sales Management
cni-digital
- Planning, design and support of a data-centric application for managing the field sales force
- Roles and responsibilities: digitalization consulting, workshop facilitation & coaching
- Keywords: consulting, digitalization, data strategy, coaching
- Impact: focus & risk minimization: user-validated concept idea and confirmation and execution of a data lab
Innovation Development
cni-digital
- Planning, implementation and support of innovation initiatives and parallel development of an innovation workshop based on practical experience
- Roles and responsibilities: innovation and digitalization consulting, moderation & coaching
- Keywords: innovation management, consulting, digitalization, coaching
- Impact: focus & prioritization: validated innovation process and secured investment decision
Agile process automation
Phactum Softwareentwicklung GmbH
- Design, planning and support of the implementation of operational processes based on workflow technologies
- Development and introduction of the collaboration model between department/requirements management/IT
- Roles and tasks: lead consulting, facilitation & coaching
- Keywords: process management, BPM, workflow automation, agile process development
- Impact: drive & direction: set a visionary framework and secured commitment from all stakeholders to an agile way of working for faster and more efficient service processes
Design and iterative implementation of an innovation lab
cni-digital
- Vision and strategy development for a new innovation unit
- Defined areas of exploration, derived actions for implementation, and gradually realized the innovation lab
- Roles and tasks: innovation and digitalization consulting, facilitation & coaching
- Keywords: innovation management, consulting, digitalization, coaching
- Impact: engagement & drive: fostered the innovation team's engagement through a future-focused vision, information exchange, and interactive shaping of their innovation process
Process-oriented IT management - vision, strategy, and implementation
cni-digital
- Strategy development, alignment, and action planning for implementing a new, agile IT operating model
- Roles and tasks: process, innovation, and digitalization consulting, facilitation & coaching
- Keywords: process management, consulting, IT management, strategy, digitalization, data management
- Impact: clarity & accountability: provided direction for the targeted future readiness of the IT organization and prioritization
Automation strategy - auditing and implementation support
cni-digital
- Review and evaluation of the process automation strategy, derivation of actions and measures, implementation planning and support (PoC)
- Roles and tasks: process and digitalization consulting, facilitation & coaching, auditor
- Keywords: process management, consulting, process automation, digitalization, document management, IT architectures
- Impact: risk minimization & prioritization: secured the decision for a jointly aligned and validated automation strategy (document service)
Digital operating model for scalable financial services
ATLAS Dienstleistungen für Vermögensberatung GmbH
- Analysis, optimization, architecture, design & automation of operational processes
- Roles and tasks: process management consulting, coaching, facilitation, innovation consulting, program management
- Keywords: digital operations, process design and digitization, process automation
- Impact: focus & prioritization: provided direction, accountability, and alignment of the digital transformation with an agreed sustainable agenda
Introducing Agile Process Design in Network Operations
cni-digital
- Vision & scoping, innovation workshops and agile process planning for selected network operations processes
- Roles and tasks: facilitator, coach and innovation consulting
- Keywords: process management, agile process design, innovation methods, design thinking
- Impact: Clarity & activation: commitment to a validated, jointly developed guide for agile process design, activation and integration
Optimization of Energy Service Processes
cni-digital
- Assessment of organization, processes, times and costs, development of potentials and implementation planning
- Roles and tasks: process management consulting, coaching
- Keywords: process management, consulting, process optimization
- Impact: 10% savings potential across the department: commitment to a process efficiency program through transparent design, selection and approval of appropriate measures
Re-design of Network Service Processes and Network Construction Activities
cni-digital
- Planning, analysis, design and implementation management of a network service area for process automation with BPMS
- Roles and tasks: process management consulting, process planning, developing process vision, process analysis, process re-design and agile development organization
- Keywords: process management, process re-design, process automation
- Impact: Focus & risk mitigation: securing investments in a large automation program through sustainable and comprehensive digital design of network connection processes
Process Planning – Asset Lifecycle Processes and Mobility
cni-digital
- Process analysis and design of asset lifecycle processes (repairs, maintenance, new construction, notifications) with special attention to mobile technologies
- Roles and tasks: process consulting, process mapping, process modeling, process analysis, process design and implementation planning
- Keywords: consulting, project management, program planning, effort estimation
- Impact: Focus & decision confidence: involving all stakeholders/decision-makers and ensuring the decision for a mobility strategy for field service
Business Process Management – Strategy, Roadmap, and Planning
cni-digital
- Current status assessment, BPM strategy development, roadmap planning based on best practices, implementation planning
- Roles and tasks: process management consulting, program planning, project planning, kick-off workshops
- Keywords: process management, consulting, project management, program planning, effort estimation
- Impact: Orientation & decision-making: transparency and confidence when selecting options for scaling network asset operations
Conceptualizing, planning and launching a Community of Practice
cni-digital
- Cross-company Community of Practice 'intelligent utility company'
- Idea development, design, conceptualization and planning of a CoP, business model generation, implementation planning
- Roles and duties: program planning, project planning, consulting
- Keywords: process management, consulting, project/program management
- Impact: network & exchange: bringing together like-minded individuals for creative exchange and collaboration
Program Planning – Network Information Management
cni-digital
- Program planning for the introduction of information management in the asset management and asset service of a distribution grid operator
- Program structuring, project structuring and description, program and project planning in terms of schedule, performance and budget
- Roles and duties: program planner, project manager, consultant
- Keywords: consulting, project management, program planning, effort estimation, asset management
- Impact: activation & engagement: transparency, accountability and commitment to implementing the data strategy in grid and plant operations
Network Data Management – Strategy & Planning
Stadtwerke München GmbH
- Conducted a process analysis in grid and asset management for a major energy supplier to develop a phased concept for implementing a comprehensive network data management solution (strategy study)
- Roles and duties: consultant, business analyst, requirements manager, IT/business coordinator, project manager
- Keywords: consulting, process management, network service, asset service, requirements management
- Impact: focus & activation: laid the foundation for future intelligent, forward-looking data delivery and use, validated future scenarios and involved all leadership
Network Information Processes – Strategy & Process Design
Stadtwerke München GmbH
- Conducted a process analysis in the area of network information requests for a major energy supplier to develop a phased implementation concept
- Included definition and documentation of requirements for the first phase
- Roles and duties: consultant, business analyst, requirements manager, IT/business coordinator
- Keywords: process management, network information requests, requirements management
- Impact: prioritization & decision certainty: established the basis for modern, digital information capabilities and triggered implementation
Consultant and Guide for Digital Innovation and Transformation
cni-digital
- Strategies for digital, service-oriented and data-driven operating models
- Innovations in digital business processes and services
- Capabilities for agile implementation, activation and scaling of digital business processes
- Digital strategies & operating models: developing future visions, defining capabilities, activating roadmaps
- Process innovation & automation: rethinking services and processes, designing user-centric experiences, intelligently orchestrating and automating (intelligent automation)
- Data & AI innovation & AI collaboration: shaping data strategies, enabling human-centered AI applications
- Innovation systems & culture: cultivating creativity, fostering co-creation, empowering teams
- Architect of the digital future: I develop structures, processes and capabilities that make organizations scalable and adaptable
- Understanding complexity, creating clarity: I spot patterns where others see complexity and turn them into clear, accessible concepts
- Shaping change, unleashing impact: with structural depth and creative ease, I drive change that lasts
- Opening spaces for potential and growth: I create environments where clarity emerges, potential becomes visible and teams exceed their own expectations
- Bridging business and IT: I help integrate new technological automation opportunities with business challenges through collaborative process and technology design
Summary
I am Christoph Lücke, consultant and facilitator for digital innovation and transformation for
- strategies for digital, service-oriented and data-driven operating models
- innovations for digital business processes and services
- capabilities for agile implementation, activation and scaling of digital business processes
I am an amplifier for innovation. As a consultant, co-innovator and coach, creatively shaping your digital future together and fostering innovators is what drives me.
ADVISE – DESIGN – GUIDE
Whether strategic consulting, an innovative process workshop or inspiration & sparring for new digital possibilities, shaping the future: I develop creative solutions with vision together with you, for you.
I am a bridge-builder between business and IT. I help think and shape new technological automation possibilities together with professional challenges through collaborative process and technology design.
I am a focused generalist with 25+ years of professional experience, with a view on the big picture, on end-to-end processes for targeted customer value. The quality of my work is shaped by a methodical and professional way of working and the commitment to pragmatically and creatively solve problems together.
Skills
Digital Strategies & Operating Models: Develop Future Visions, Define Capabilities, Activate Roadmaps
Process Innovation & Automation: Rethink Services And Processes, Design User-centered, Orchestrate And Automate Intelligently (Intelligent Automation)
Data & Ai Innovation & Ai Collaboration: Shape Data Strategies, Enable Human-centered Ai Applications
Innovation Systems & Culture: Cultivate Creativity, Foster Co-creation, Empower Teams
Architect Of The Digital Future: I Develop Structures, Processes And Capabilities That Make Organizations Scalable And Adaptable.
Understand Complexity, Create Clarity: I Recognize Patterns Where Others See Complexity And Turn Them Into Understandable, Connected Concepts.
Shape Change, Create Impact: With Structural Depth And Creative Ease, I Trigger Change That Lasts.
Open Spaces For Potential And Growth: I Create Spaces Where Clarity Emerges, Potential Becomes Visible And Teams Go Beyond Themselves.
Languages
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