Thore V.

Consultant, Epic Owner

Hamburg, Germany

Experience

May 2022 - Present
3 years 5 months

Consultant, Epic Owner

Telecommunications

  • Led multiple blueprinting teams in various areas (e.g., customer self-care, agent care, API).
  • Responsible for partner processes via an API gateway in one of Europe's largest transformation projects.
  • Blueprinting functionalities.
  • Functional and technical definition, conceptualization, and detailed design of API processes.
  • Designing and creating acceptance test specifications.
  • Domain consulting and design of component development.
  • Coordinating and conducting final acceptance tests before deployment and go-live.

Approach/Methods:

  • Requirements management.
  • BPMN.
  • Lean blueprinting.
  • Stakeholder management in an international project context.
Apr 2021 - May 2022
1 year 2 months

Consultant, Business Analyst

Insurance

  • Functional and technical design of incoming and outgoing payment processes across multiple systems.
  • Developing and visualizing financial processes.
  • Analyzing and advising on the specification of new requirements based on a newly created business model.
  • Implementing standard software for an insurance sub-ledger.
  • Integrating the roadmap into the SAFe framework.
  • Interface management.
  • Project controlling.
  • Management sparring with stakeholders.
  • Prioritizing new developments and presenting them at the QBR.
  • Developing reporting and quality measures.

Approach/Methods:

  • Conducting workshops.
  • Management sparring.
Jan 2020 - Mar 2021
1 year 3 months

Scrum Master, Consultant, Agile Coach

Financial Services

  • Implementing the SAFe framework in corporate IT with about 100 people.
  • Interface management.
  • Requirements management.
  • Coaching product owners.
  • Establishing and initially supporting CoPs (Communities of Practice).
  • Establishing processes and decision structures around the CoPs.
  • Workshops to sharpen the Agile CoP.
  • Facilitating SAFe ceremonies.
  • Evolving and adapting the SAFe framework to the client organization.
  • Developing an innovation process.
  • Management sparring with stakeholders.
  • Scrum Master for three development teams.
  • Building an Agile leadership team to improve agility in the company.
  • Developing workshops to introduce and deepen understanding of Scrum and SAFe.

Approach/Methods:

  • BPMN process visualization.
  • Stakeholder management.
  • Close collaboration with internal product owners and Scrum Masters.
  • Daily sparring sessions.
Aug 2019 - Dec 2019
5 months

Product Owner, Business Analyst, Coach, Consultant

Service Provider in the Financial and Insurance Sector

  • Designing a new platform solution.
  • Requirements management, including refinement and change management.
  • Interface management.
  • Coordinating with various departments and stakeholders.
  • Creating user stories.
  • Prioritizing features.

Approach/Methods:

  • Conducting workshops.
  • Stakeholder management.
  • Incident Management.
Apr 2019 - May 2020
1 year 2 months

Project Manager, Consultant, Analyst

Production

  • Project management of the setup of an international company site in the manufacturing sector.
  • Coordinating grant applications.
  • Time and cost planning.
  • Managing various approval processes.
  • Creating a plan for the ramp-up phase in collaboration with responsible parties.

Approach/Methods:

  • Stakeholder management.
  • Ongoing adjustment of project planning.
Jan 2018 - Jun 2018
6 months

Business Analyst, Consultant

Pharma

  • Designing a solution to monitor manufacturing processes.
  • Requirement analysis.
  • Writing user stories.
  • Project setup and supporting the Product Owner.

Approach/Methods:

  • Workshops with the client's stakeholders.
  • Developing a product vision and creating an environmental analysis.
  • Documenting requirements and processes in Jira and Confluence.
  • Maintaining the product backlog and refinement.
Oct 2017 - Jun 2018
9 months

Business Analyst, Product Owner, Consultant

Insurance

  • Designing a policy administration system for the finance subsidiary of an insurance company.
  • Requirement analysis and management.
  • Refinement and change management.
  • Preparing master data.
  • Developing end-to-end processes.
  • Interface management.
  • Coordination with departments and stakeholders of the parent company.
  • Functional development of microservices in an SDA environment.
  • Writing user stories.
  • Prioritization and versioning.
  • Coaching the client's Product Owner.

Approach/Methods:

  • Workshops with department stakeholders.
  • Developing the product vision and creating an environmental analysis.
  • Documenting requirements and processes in Jira and Confluence.
  • Maintaining the product backlog and refinement.
  • Agile approach according to Scrum.
Feb 2017 - Dec 2017
11 months

Business Analyst, Product Owner, Consultant

Retail

  • Designing an app to support retail and increase customer loyalty.
  • Supporting idea development.
  • Requirement analysis and management.
  • Process development focusing on authentication and payment.
  • Designing with GDPR compliance in mind.

Approach/Methods:

  • Client workshops.
  • Developing a detailed concept.
  • Ongoing evaluation of the development status with the client.
  • Maintaining the product backlog and refinement.
  • Agile approach according to Scrum.
Jun 2016 - Feb 2017
9 months

Business Analyst, Consultant

IT

  • Conducting market analysis and developing sales strategies and channels.
  • Consulting on spinning off a project into a new company.

Approach/Methods:

  • Regular workshops.
  • Developing a business model canvas.
Mar 2016 - Jul 2018
2 years 5 months

Business Analyst, Product Owner, Overall Project Manager

Publishers

  • Functional development of news apps as a licensed product for three publishing groups.
  • Product management.
  • Innovation management and development of digitization strategies.
  • Requirement management, including refinement and change management.
  • Interface management.
  • Supporting clients as the main contact person under SLAs.
  • Budget planning and project controlling.
  • Consulting regarding GDPR compliance.

Approach/Methods:

  • Cross-client workshops.
  • Regular coordination with clients and other service providers.
  • Ongoing creation and adjustment of user stories in Jira.
  • Agile approach.
Feb 2016 - Mar 2018
2 years 2 months

Business Analyst, Consultant, Overall Project Manager

Vocational Education

  • Designing a vocational training platform.
  • Developing digitization strategies for the field of vocational training.
  • Requirements management as well as designing the overall solution and release planning.
  • Overall project management, including budget planning and project controlling.
  • Consulting on the creation of a joint venture as well as support in developing a business plan.
  • Developing a sales strategy.

Approach/Methods:

  • Customer workshops.
  • Developing a product vision.
  • Conducting an environmental analysis.
  • Creating the overall concept.
  • Maintaining the product backlog and refinement.
  • Process analysis and visualization.
  • Project management based on Prince2.
  • Project audit of the development project.
Jun 2015 - Mar 2016
10 months

Consultant, Project Manager

Tourism

  • Advising a business association in the cruise sector.
  • Liaising between stakeholders and political institutions.
  • Leading international market research projects.

Approach/Methods:

  • Workshops with various stakeholders.
  • Project management based on Prince2.
  • Developing position papers.

Summary

I have extensive experience in leading teams across different industries such as telecommunications, insurance, finance, and production. I have driven projects that focus on agile transformation, process blueprinting, API development, and digitalization strategies. My background includes managing international stakeholder environments, implementing SAFe and Scrum frameworks, and applying BPMN and Lean blueprinting to guide projects from concept to delivery.

Over the years, I have developed strong skills in requirements management, workshop facilitation, and change management across diverse projects. I focus on delivering clear insights and tailored solutions by combining agile coaching, technical specifications, and process improvement, ensuring efficient and result-oriented outcomes.

Languages

German
Native
English
Advanced

Education

Oct 2017 - Jun 2018
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B.A. · Civil Law/Political Science · Germany

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