Christoph Lücke - Digital strategy for future-proof operations

Recommended expert

Paderborn, Germany

Experience

Jul 2024 - Jun 2025

1 year

Paderborn, Germany

Digital strategy for future-proof operations

Financial services provider

Analysis, design & roadmap development
Facilitation, innovation consulting, program design
Digital operations, future vision, strategy design and activation, automation strategy, IT alignment
Focus & prioritization: aligning digital transformation to a coordinated, agreed, and sustainable agenda for 2030

Sep 2023 - Sep 2023

1 month

Paderborn, Germany

Strategy workshop for consultant skills

Consulting firm

Interactive development of action options to develop consultant mindset and skillset
Workshop design and facilitation
Consultant mindset, digital skills, strategy development
Clarity & commitment: kickoff and alignment for the sustainable development of consultants

Jul 2023 - Oct 2023

4 months

Paderborn, Germany

Process optimization and restructuring assessment

Telecommunications company

Analysis and evaluation of an extensive process optimization and restructuring initiative
Responsible for the focus on processes, structures & transformation
Process optimization, assessment, risk management
Transparency & decision confidence: review and evaluation to support a sustainable decision on the restructuring concept

Aug 2019 - Mar 2020

8 months

Paderborn, Germany

Data innovation initiative for sales control

Financial services provider

Planning, design, and support of a data-centric application for managing the field sales force
Digitalization consulting, workshop facilitation & coaching
Consulting, digitalization, data strategy, coaching
Focus & risk mitigation: user-validated concept idea and confirmation/implementation of a data lab

May 2019 - Dec 2019

8 months

Paderborn, Germany

Innovation development

Trade association

Planning, implementation, and support of innovation initiatives and the parallel development of an innovation workshop based on practical experience
Innovation and digitalization consulting, facilitation & coaching
Innovation management, consulting, digitalization, coaching
Focus & prioritization: validated innovation process and secured investment decision

Nov 2018 - Mar 2020

1 year 5 months

Paderborn, Germany

Agile process automation

Financial services provider

Design, planning and support of the implementation of operational processes based on workflow technologies
Development and introduction of the collaboration model between business unit / requirements management / IT
Lead consulting, facilitation & coaching
Process management, BPM, workflow automation, agile process development
Drive & direction: Set visionary framework conditions and ensured commitment of all stakeholders to an agile working style for faster and more efficient service processes

Sep 2018 - Mar 2019

7 months

Paderborn, Germany

Design and iterative implementation of an innovation lab

Statutory accident insurance association

Vision and strategy development for a new innovation unit
Definition of focus areas, derivation of measures for implementation and step-by-step realization of the innovation lab
Innovation and digitalization consulting, facilitation & coaching
Innovation management, consulting, digitalization, coaching
Engagement & drive: Built the innovation team's commitment through a vision of the innovation future, information exchange and interactive shaping of their innovation process

Dec 2017 - Sep 2018

10 months

Paderborn, Germany

Process-oriented IT management, vision, strategy and implementation

Statutory accident insurance association

Strategy development, alignment and action planning for the implementation of a new, agile IT operating model
Process, innovation and digitalization consulting, facilitation & coaching
Process management, consulting, IT management, strategy, digitalization, data management
Clarity & accountability: Provided direction for the targeted future readiness of the IT organization and prioritization

Jul 2017 - Jul 2019

2 years 1 month

Paderborn, Germany

Process automation strategy – auditing and implementation support

Healthcare sector

Review and evaluation of the process automation strategy, derivation of action options and measures, implementation planning and support of the implementation (PoC)
Process and digitalization consulting, facilitation & coaching, auditing
Process management, consulting, process automation, digitalization, document management, IT architectures
Risk minimization & prioritization: Secured the decision on a jointly agreed and validated automation strategy

Mar 2017 - Dec 2018

1 year 10 months

Paderborn, Germany

Digital operating model for a leading wealth advisory

Financial services provider

Analysis, optimization, architecture and design & automation of operational processes
Process management consulting, coaching, facilitation, innovation consulting, program management
Digital operations, process design and digitalization, process automation
Focus & prioritization: Aligned orientation, accountability and direction of the digital transformation with an agreed sustainable agenda

Aug 2016 - May 2017

10 months

Paderborn, Germany

Implementation of agile process design in network operations

Energy & Utilities

Vision & Scoping, innovation workshops and agile process planning for selected network operations processes
Moderator, coach and innovation consulting
Process management, agile process design, innovation methods, Design Thinking
Clarity & activation: commitment to a validated and collaboratively developed guide for agile process design, activation and embedding

Aug 2015 - Feb 2016

7 months

Paderborn, Germany

Redesign of network service processes - process planning and development of network construction measures

Energy & Utilities

Planning, analysis, design, and implementation management of a network service area for process automation with BPMS
Process management consulting, process planning, developing process vision, process analysis and redesign, and agile development organization
Process management, process redesign, process automation
Focus & risk mitigation: safeguarding investments in an extensive automation program through sustainable and comprehensive digital design of network connection processes

Sep 2013 - Dec 2014

1 year 4 months

Paderborn, Germany

Process planning - asset lifecycle and mobile capture and processing of switch states in the low-voltage network

Energy & Utilities

Process analysis and design of asset lifecycle processes (repair, maintenance, new construction, notifications) with a special focus on mobile technologies
Process consulting, process survey, process modeling, process analysis, process design, process implementation planning
Consulting, project management, program planning, effort estimation
Focus & decision certainty: involving all stakeholders/decision-makers and ensuring a decision on a mobility strategy for field service

Sep 2013 - Feb 2014

6 months

Paderborn, Germany

Business process management - strategy, roadmap, and implementation planning

Energy & Utilities

Current state assessment, BPM strategy development, roadmap planning based on best practices, and implementation planning
Process management consulting, program planning, project planning, and impulse workshops
Process management, consulting, project management, program planning, effort estimation
Orientation & decision: transparency and certainty when selecting options to scale network asset operations

Jun 2013 - Present

12 years 8 months

Paderborn, Germany

Cross-company Community of Practice "Intelligent Utility"

Energy & Utilities

Idea generation, design, conception and planning of a CoP, business model generation, and implementation planning
Program planning, project planning, consulting
Process management, consulting, project/program management
Network & exchange: a community of like-minded people for creative idea exchange and collaboration

Feb 2013 - Aug 2013

7 months

Paderborn, Germany

Program Planning - Network Information Management

Energy & Utilities

Program planning to introduce information management in the asset management and asset service of a distribution network operator
Program structuring, project structuring and description, program and project planning in terms of time, scope, and budget
Program planner, project manager, consultant
Consulting, project management, program planning, effort estimation, asset management
Activation & Engagement: Transparency, responsibility, and commitment to implementing the data strategy in network and asset operations

Aug 2011 - Apr 2012

9 months

Paderborn, Germany

Network Data Management in Network and Asset Service – Process Analysis, Architecture and Target Process Design, Phased Concept

Energy & Utilities

Conducted a process analysis in network and asset management for a large energy provider with the goal of developing a phased concept for implementing a network data management solution
Consultant, business analyst, requirements manager, IT/business coordinator, project manager
Consulting, process management, network service, asset service, requirements management
Focus & Activation: Laid the foundation for future smart data provisioning and usage, validated future scenarios, and engaged all leadership

Mar 2011 - Jul 2011

5 months

Paderborn, Germany

Line Inquiry Processes – Process Analysis, Phased Concept and Definition

Energy & Utilities

Conducted a process analysis in the line inquiry area of a large energy provider to develop a phased concept for implementation
Defined and documented the requirements for the first phase
Consultant, business analyst, requirements manager, IT/business coordinator
Process management, line inquiries, requirements management
Prioritization & Decision Confidence: Established the foundation for a modern, digital inquiry capability and initiated implementation

Jan 1999 - Present

27 years 1 month

Paderborn, Germany

Consultant and Guide for Digital Innovation and Transformation

cni-digital

Strategies for digital, service-oriented, and data-driven operating models
Innovations for digital business processes and services
Capabilities for agile implementation, activation, and scaling of digital business processes
Architect of digital future: Developing structures, processes, and capabilities that make organizations scalable and adaptable
Bridge builder between business and IT to shape new technological automation opportunities
Focus on digital strategies, operating models, process innovation, automation, data & AI innovation, and innovation systems

Paderborn, Germany

Business Process Optimization – Optimization of Energy Service Processes

Energy & Utilities

Inventory of organization/processes/time/costs, identification of potentials, and planning for implementation
Process management consulting, coaching
Process management, consulting, process optimization
Impact: 10% savings potential across the department: commitment to a process efficiency program through transparent design, selection, and adoption of appropriate measures

Summary

I amplify innovation. As a consultant, co-innovator, and coach, I'm passionate about jointly and creatively shaping your digital future and supporting innovators.

Whether it's strategic consulting, an innovative process workshop, or inspiration & sparring for new digital possibilities to shape the future: I develop creative, forward-looking solutions together with you and for you.

I'm a bridge builder between business and IT. I help bring together new automation technologies and business challenges through collaborative process and technology design.

I'm a focused generalist with over 25 years of professional experience, focused on the big picture and end-to-end processes for targeted customer value. The quality of my work is shaped by a methodical and professional approach and the drive to solve problems pragmatically and creatively together.

Skills

Strategies For Digital, Service-oriented, And Data-driven Operating Models
Innovations For Digital Business Processes And Services
Capabilities For Agile Implementation, Activation, And Scaling Of Digital Business Processes
Digital Strategies And Operating Models: Develop Future Visions, Define Capabilities, Activate Roadmaps
Process Innovation And Automation: Rethink Services And Processes, Design User-centric, Orchestrate And Automate Intelligently (Intelligent Automation)
Data And Ai Innovation And Ai Collaboration: Shape Data Strategies, Enable Human-centered Ai Applications
Innovation Systems And Culture: Cultivate Creativity, Foster Co-creation, Empower Teams
Architect Of The Digital Future: Develop Structures, Processes, And Capabilities That Make Organizations Scalable And Adaptable
Understand Complexity, Create Clarity: Identify Patterns And Develop Understandable, Connected Concepts
Shape Change, Unleash Impact: Activate Change With Structural Depth And Creative Ease
Open Spaces For Potential And Growth: Create Spaces Where Clarity Emerges, Potentials Become Visible, And Teams Exceed Themselves
Leadership And Strategy
Management Consultant For Digitalization
Innovation Consulting And Facilitation
Energy And Utilities
Financial Service Providers
Public Administration

Languages

German

Native

English

Advanced

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Experience

Digital strategy for future-proof operations

Financial services provider

Strategy workshop for consultant skills

Consulting firm

Process optimization and restructuring assessment

Telecommunications company

Data innovation initiative for sales control

Financial services provider

Innovation development

Trade association

Agile process automation

Financial services provider

Design and iterative implementation of an innovation lab

Statutory accident insurance association

Process-oriented IT management, vision, strategy and implementation

Statutory accident insurance association

Process automation strategy – auditing and implementation support

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Digital operating model for a leading wealth advisory

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Implementation of agile process design in network operations

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Redesign of network service processes - process planning and development of network construction measures

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Process planning - asset lifecycle and mobile capture and processing of switch states in the low-voltage network

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Business process management - strategy, roadmap, and implementation planning

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Cross-company Community of Practice "Intelligent Utility"

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Program Planning - Network Information Management

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Network Data Management in Network and Asset Service – Process Analysis, Architecture and Target Process Design, Phased Concept

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Line Inquiry Processes – Process Analysis, Phased Concept and Definition

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Consultant and Guide for Digital Innovation and Transformation

cni-digital

Business Process Optimization – Optimization of Energy Service Processes

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Summary

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