Christoph L. - Management Consultant, Digital Transformation

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Paderborn, Germany

Experience

Jul 2024 - Jun 2025

1 year

Digitalization Strategy for Finance Operations

Digital strategy for a future-ready operation: analysis, design & roadmap development.
Facilitation, innovation consulting, program design.
Industry: financial services.
Keywords: digital operations, future vision, strategy design and activation, automation strategy, IT alignment.
Aligning digital transformation with a coordinated, agreed and sustainable agenda for 2030.

Sep 2023 - Sep 2023

1 month

Strategy Workshop - Competence Development for Consultants

Strategy workshop on consultant skills: interactive development of action options for developing a consultant mindset and skillset.
Workshop design and facilitation.
Industry: management consulting.
Keywords: consultant mindset, digitalization skills, strategy development.
Kickstart and alignment for sustainable development of consultants.

Jul 2023 - Oct 2023

4 months

Process Optimization Assessment

Assessment of process optimization and restructuring: analysis and evaluation of a large-scale process optimization and restructuring initiative.
Responsible for focus on processes, structures & transformation.
Industry: telecommunications.
Keywords: process optimization, assessment, risk management.
Review and evaluation for a sustainable decision on the restructuring concept.

Aug 2019 - Mar 2020

8 months

Data Innovation Initiative for Sales Control

Planning, concept and support of a data-centric application for managing field sales.
Digitalization consulting, workshop facilitation & coaching.
Industry: financial services.
Keywords: consulting, digitalization, data strategy, coaching.
User-validated concept idea and confirmation/implementation of a data lab.

May 2019 - Dec 2019

8 months

Innovation Development

Planning, implementation and support of innovation initiatives and parallel development of an innovation workshop based on practical experience.
Innovation and digitalization consulting, moderation & coaching.
Industry: statutory accident insurance.
Keywords: innovation management, consulting, digitalization, coaching.
Validated innovation process and secured investment decision.

Nov 2018 - Mar 2020

1 year 5 months

Agile Process Automation

Designed, planned, and supported the implementation of operational processes based on workflow technologies. Developed and launched the collaboration model for the business unit/requirements management/IT.
Lead consulting, moderation & coaching.
Industry: financial services.
Keywords: process management, BPM, workflow automation, agile process development.
Set visionary frameworks and secured stakeholder commitment to an agile approach for faster, more efficient service processes.

Sep 2018 - Mar 2019

7 months

Design and Iterative Implementation of an Innovation Workshop

Developed the vision and strategy for a new innovation unit. Defined focus areas, derived actions for implementation, and gradually set up the innovation workshop.
Innovation and digitalization consulting, moderation & coaching.
Industry: statutory accident insurance.
Keywords: innovation management, consulting, digitalization, coaching.
Built the innovation team's engagement through a vision of the future of innovation, information exchange, and interactive design of their innovation process.

Dec 2017 - Sep 2018

10 months

Process-Oriented IT Management – Vision, Strategy, and Implementation

Developed strategy, alignment, and action planning for implementing a new agile IT operating model.
Process, innovation, and digitalization consulting, moderation & coaching.
Industry: statutory accident insurance.
Keywords: process management, consulting, IT management, strategy, digitalization, data management.
Aligned and prioritized efforts to ensure the IT organization's future readiness.

Jul 2017 - Jul 2019

2 years 1 month

Automation Strategy – Auditing and Implementation Support

Process automation strategy – auditing and implementation support: reviewed and assessed the process automation strategy, derived options and measures, planned implementation, and supported execution (PoC).
Process and digitalization consulting, moderation & coaching, auditor.
Industry: healthcare.
Keywords: process management, consulting, process automation, digitalization, document management, IT architectures.
Secured agreement on a validated automation strategy for the document service.

Mar 2017 - Dec 2018

1 year 10 months

Digital Operating Model for Scalable Financial Services

Digital operating model for a leading wealth management advisory: analysis, optimization, architecture and design, and automation of operational processes.
Process management consulting, coaching, moderation, innovation consulting, program leadership.
Industry: financial services.
Keywords: digital operations, process design & digitalization, process automation.
Provided direction, accountability, and alignment of digital transformation with an agreed sustainable agenda.

Aug 2016 - May 2017

10 months

Introduction of agile process design in grid operations

Vision & scoping, innovation workshops and agile process planning for selected grid operation processes.
Facilitator, coach and innovation consulting.
Industry: Energy & Utilities.
Keywords: process management, agile process design, innovation methods, design thinking.
Commitment to a validated, co-created guide for agile process design, activation and embedding.

Dec 2015 - Mar 2016

4 months

Optimization of energy service processes

Business process optimization – optimization of energy service processes: analysis of organization/processes/times/costs, identifying improvement opportunities and planning implementation.
Process management consulting, coaching.
Industry: Energy & Utilities.
Keywords: process management, consulting, process optimization.
10% savings potential department-wide: commitment to a process efficiency program through transparent design, selection and approval of appropriate measures.

Aug 2015 - Feb 2016

7 months

Re-design of grid service processes and network construction measures

Re-design of grid service processes and planning and development of network construction measures: planning, analysis, design and implementation control of a grid service area for process automation with BPMS.
Process management consulting, process planning, process vision development, process analysis and re-design, and agile development organization.
Industry: Energy & Utilities.
Keywords: process management, process re-design, process automation.
Securing investments in an extensive automation program through sustainable and comprehensive digital design of grid connection processes.

Sep 2013 - Dec 2014

1 year 4 months

Process planning – asset lifecycle processes and mobility

Process planning – asset lifecycle and mobile capture and processing of switch states in the low-voltage network: process analysis and design of asset lifecycle processes (repair, maintenance, new construction, notifications) with a special focus on mobile technologies.
Process consulting, process surveying, process modeling, process analysis, process design, process implementation planning.
Industry: Energy & Utilities.
Keywords: consulting, project management, program planning, effort estimation.
Involvement of all stakeholders/decision-makers and ensuring the decision for a mobility strategy for field service.

Sep 2013 - Feb 2014

6 months

Business process management – strategy, roadmap and planning

Business process management – strategy, roadmap and implementation planning: assessment of current state, BPM strategy development, roadmap planning using best practices, implementation planning.
Process management consulting, program planning, project planning, initiation workshops.
Industry: Energy & Utilities.
Keywords: process management, consulting, project management, program planning, effort estimation.
Transparency and confidence in choosing options for scaling grid asset operations.

Jun 2013 - Present

12 years 7 months

Concept, Planning and Launch of a Community of Practice

Corporate-wide Community of Practice "intelligent utility": idea generation, design, concept and planning of a CoP, business model generation, implementation planning.
Program planning, project planning, consulting.
Industry: Energy & Utilities.
Keywords: process management, consulting, project/program management.
Community of like-minded professionals for creative idea exchange and collaboration.

Feb 2013 - Aug 2013

7 months

Program Planning – Network Information Management

Program planning – Network Information Management: program planning for the introduction of information management in the asset management and asset service of a distribution network operator. Program structuring, project structuring and description, program and project planning in terms of time, performance and budget.
Program planner, project manager, consultant.
Industry: Energy & Utilities.
Keywords: consulting, project management, program planning, effort estimation, asset management.
Transparency, accountability and commitment to implementing the data strategy in network and asset operations.

Aug 2011 - Apr 2012

9 months

Network Data Management – Strategy & Planning

Network data management in network and asset service – process analysis, architecture and target process design, stage concept and definition: conducted a process analysis in the network and asset management area of a large energy provider with the goal of developing a staged concept for implementing a comprehensive network data management solution (strategy study).
Consultant, business analyst, requirements manager, IT/business coordinator, project manager.
Industry: Energy & Utilities.
Keywords: consulting, process management, network service, asset service, requirements management.
Laid the foundation for future smart, forward-looking data provision and use, validating future scenarios and involving all executives.

Mar 2011 - Jul 2011

5 months

Network Inquiry Processes – Strategy & Process Design

Network inquiry processes – process analysis, staged concept and definition: conducted a process analysis in the network inquiry area of a large energy provider with the goal of developing a staged concept for implementation. The definition and documentation of requirements for the first stage are also included.
Consultant, business analyst, requirements manager, IT/business coordinator.
Industry: Energy & Utilities.
Keywords: process management, network inquiries, requirements management.
Established the basis for modern, digital inquiry capabilities and activated implementation.

Summary

25+ years of experience in technology and business consulting as a management consultant
17 years of experience building/developing business units for digital consulting topics
20+ years of experience in digitalization consulting for energy & utilities: networks, energy sales, asset management

Skills & Experience

Digital Transformation Leadership: guiding through complexity, prioritization, governance, driver for future readiness.
Process Design & Process Optimization: end-to-end thinking, simplifying, scaling, stabilizing operations.
Intelligent Automation (including workflow & orchestration): process transformation through automation: Camunda, RPA, low-code.
AI for Business Value / Enterprise AI: AI-readiness, focus on value, roadmapping & design.
Digital Strategy & Operating Model Design: defining ambition, roadmap, capabilities. Setting up governance.