Ute Von Der Grün - MSFT Copilot Champion (AI)

Q: Where is Ute based?

Ute is based in Bad Wiessee, Germany .

Q: What languages does Ute speak?

Ute speaks the following languages: German (Native), English (Advanced), Spanish (Elementary) .

Q: How many years of experience does Ute have?

Ute has at least 30 years of experience. During this time, Ute has worked in at least 12 different roles and for 8 different companies . The average length of individual experience is 3 years and 6 months . Note that Ute may not have shared all experience and actually has more experience.

Q: What is Ute's latest experience?

Ute's most recent position is MSFT Copilot Champion (AI) - DACH at SoftwareONE .

Q: What companies has Ute worked for in recent years?

In recent years, Ute has worked for SoftwareONE and Picture4CHANGE .

Q: Which industries is Ute most experienced in?

Ute is most experienced in industries like Information Technology (IT) , Professional Services , and Banking and Finance .

Q: Which business areas is Ute most experienced in?

Ute is most experienced in business areas like Information Technology (IT) , Strategy and Planning , and Human Resources (HR) . Ute also has some experience in Sales , Customer Service , and Marketing .

Q: Which industries has Ute worked in recently?

Ute has recently worked in industries like Professional Services and Information Technology (IT) .

Q: Which business areas has Ute worked in recently?

Ute has recently worked in business areas like Information Technology (IT) , Strategy and Planning , and Human Resources (HR) .

Recommended expert

Bad Wiessee, Germany

Experience

Sep 2023 - Present

2 years 6 months

MSFT Copilot Champion (AI) - DACH

SoftwareONE

Developing global ACM Copilot services and shaping their evolution on a global scale
Evangelizing the benefits and capabilities of Copilot to internal and external audiences
Onboarding, mentoring, and training new ACM colleagues in services and methodologies
Acting as point of contact for internal Copilot proof of concept adoption and change management
Leading Copilot adoption strategy, communicating benefits, usage and ethical considerations
Organizing events and workshops and fostering an interactive community to share updates, findings and best practices

Nov 2022 - Present

3 years 4 months

Mentor/Coach for Team Members / Colleagues

SoftwareONE

Jul 2021 - Present

4 years 8 months

Germany

Principal Advisor for Transformation & Adoption (Change Management)

SoftwareONE

Empowering and guiding people in organizations to adapt to continuous (digital) transformation with a systemic view through technological and cultural changes
Driving successful and measurable user adoption, creating fast and collective understanding by using visualization and innovation methods
Change management of people and culture and organizational change
User acceptance and adoption of technical solutions
Systemic business consulting and coaching
Guidance for transformation initiatives
Team building and coaching
Organizational development
New work strategies and agile structures
Innovative solution and service design

Jan 2017 - Jan 2019

2 years 1 month

Munich, Germany

Senior Customer Success Manager CX (SaaS | Strategy)

Oracle Corp.

Ensured alignment of Oracle Cloud solutions with customers’ business goals and KPIs throughout the lifecycle
Drove adoption, onboarding, utilization, consumption and renewals of Oracle Public Cloud offerings for SaaS
Presented value proposition, features and functions to audiences from senior executives to technical stakeholders
Conducted technical onboarding sessions and workshops for customers
Delivered regular business and operational reviews to senior executives and key stakeholders
Defined and documented customers' business objectives and success criteria (ROI)
Partnered with account teams to develop successful account strategies and seamless customer experiences
Gathered product feedback to inform product management roadmaps
Supported customers through upgrades and new releases and tracked baseline metrics to demonstrate success
Provided best practices and industry benchmarking
Served as single point of contact for the account

Jul 2012 - Jan 2019

6 years 7 months

Munich, Germany

Oracle Service Cloud Expert - Regional Lead Europe North

Oracle Corp.

Jun 2012 - Feb 2019

6 years 9 months

Munich, Germany

Change Manager | Executive Business Consultant | Coach

von der Grün & Kollegen — Gesellschaft für integrierte Unternehmensberatung mbH & Co. KG

Change management consulting for people, culture and adoption
Strategic visualization: graphic recording, process mapping, visual meeting facilitation and visual storytelling
Team, leadership and organization development and teambuilding
Management coaching

Aug 2010 - Present

15 years 7 months

Munich, Germany

Founder | Managing Director (Change Manager | Visual Facilitator | Systemic Business & Resilience Coach)

Picture4CHANGE

Change management consulting for people, culture and adoption
Strategic visualization: graphic recording, process mapping, visual meeting facilitation, visual storytelling and change consulting
Team, leadership and organization development including teambuilding
CX/CRM strategy consulting covering customer experience, CRM, cloud and SaaS
User acceptance and adoption for SaaS applications and UX
Process optimization and design
Systemic business coaching at organizational, team and individual levels
Digital transformation and innovation guidance
Service and sales consulting and training
Resilience training for stress prevention, coaching and guidance
Strategy consulting and applied kinesiology
Personal and team coaching including outdoor coaching and mindfulness training
Learning strategy and development for adults and youth
Personality development and potential accompaniment
Customer journey mapping, design thinking, Scrum and other agile frameworks

Dec 2006 - May 2010

3 years 6 months

Vienna, Austria

PreSales Consultant CRM & E-Commerce

Oracle Corp.

CRM process design and optimization for Oracle eBusiness Suite
Sales, service, marketing, contact center, BI & analytics, social, e-commerce, product configuration and CPQ

Jan 2002 - Dec 2004

3 years

Ismaning, Germany

Account Manager (CRM / Business Apps)

Sensix AG

Solution selling and consulting of diverse CRM solutions including Microsoft Dynamics, Update Software AG, Salesforce and Siebel
Managed implementation, migration, expansion, data quality and process optimization projects

Jan 1999 - Dec 2002

4 years

Munich, Germany

Senior Partner & Resource Manager

TRIA IT-Consulting

Solution sales representative for contact center solutions and business applications (CRM)

Jan 1995 - Dec 1998

4 years

Munich, Germany

Sales Specialist Financial Services

msg services ag

Sales specialist for financial services
Evaluation and integration of internal CRM solutions

Jan 1994 - Dec 1999

6 years

Munich, Germany

Solution Sales Representative

Dimension Data UKI

Solution selling and consultancy of contact center and voice recognition solutions from Alcatel, Genesys, Cisco, NICE, Nuance and other vendors

Germany

Client Success Manager CX (SaaS | Strategy)

RightNow Technologies

Drove change and successful user adoption as part of early cloud business initiatives
Fostered enduring customer relationships by sharing expertise, experience and enthusiasm
Advocated customer success as a philosophy across all departments

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (25.5 years), Professional Services (18.5 years), and Banking and Finance (4 years).

Information Technology

Professional Services

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (22.5 years), Strategy (15.5 years), Human Resources (15.5 years), Sales (14.5 years), Customer Service (6.5 years), and Marketing (6 years).

Information Technology

Strategy

Human Resources

Sales

Customer Service

Marketing

Summary

Guiding my customers as CX Evangelist and Change Manager on their path of (digital) transformation and with systemic view through Changes (Technological & Cultural).

Driving successful and measurable User Adoption, creating fast and collective understanding by using Visualization & Innovation Methods.

Skills

Positions, Roles & Skills:

People, Culture And Organizational Change Manager
User-acceptance & Adoption Manager
Business & Management Consultant
Business Process Optimization
Service & Product Design
Partner/channel Management
Client Success Management
Systemic Business & Resilience Coach/trainer
Solution Sales-/presales Representative
Cx Evangelist
Visual Facilitator

Areas Of Digital Solutions:

Digital Transformation Projects
Digital Workplace (Future Workplace Strategy, M365)
Learning Strategies
User Experience (Ux)
User Acceptance & Adoption
Cloud Solutions (Saas/paas/iaas)
Copilot M365 (Since Nov. 23)
Customer Experience / Crm (Sales, Service, Marketing Experience: Marketing Automation, Workforce Management, Social Relationship Management, Contact Center, Customer Service, Multichannel/omnichannel Management, Bi/analytics, Voip, Ivr, Cti, Web Self-service, Email Management, Knowledge Management, Chatbots, Conversational Experience, Iot, Robotics)
Ai/artificial Intelligence Strategy
Augmented Reality
Nlp (Natural Language Processing)

Innovation Process, Creative Approach & Agile Methods/frameworks:

Customer (Experience) Journey Mapping
Idea
Design Thinking
Scrum
Prosci
Agile Change Coaching
Visualization

Experience In International Markets And Various Industries:

Financial Service & Insurance
Services, Media & Telecommunication
Life Science
Energy & Utility
Gaming
Higher Education
Public Services & Government
Manufacturing & Automotive Suppliers
Retail (B2b & B2c)

Visualization:

Visual Facilitator: Graphic Recording & Visual Process Mapping
Visual Moderator & Meeting Facilitator
Visual Storyteller
Visual Change Consultant

Strengths:

Connected And Systemic Thinking: Ability To See The Bigger Picture And Understand Complex Situations By Looking Beyond The Surface, From Detail To Meta Level.
Quick Comprehension And Insight: Rapidly Grasping Intricate Scenarios With A Behind-the-scenes Perspective.
Emotional Intelligence And Empathy: Sensitivity To Emotions And Understanding Others' Feelings.
Networking And Relationship Building: Skill In Connecting With People And Fostering Strong Relationships.
Creative Problem-solving: Ability To Think Innovatively And Find Unique Solutions.
Enjoyment Of High-quality Teamwork: Thriving In Collaboration With Highly Qualified Teams.
Sales And Consultation Enthusiasm: Passion For Sales And Providing Effective Advice.
Passion And Persuasiveness: Conviction And Enthusiasm In All Endeavors.
Adaptive Methodology And Interdisciplinary Networking: Utilizing A Mix Of Methods Tailored To Specific Needs And Effectively Connecting Different Disciplines.
Intrinsic Motivation And Desire For Continuous Learning: Willingness And Enthusiasm To Acquire New Knowledge And Evolve.

Languages

German

Native

English

Advanced

Spanish

Elementary

Education

Jan 2019 - Dec 2020

Universität Witten/Herdecke

Master in Change Management (EQR 7) · Change Management · Witten, Germany

Jan 1995 - Dec 1998

Frankfurt School of Finance & Management

Certified Bank Specialist (BA) / Bachelor (DQR 6) · Business Administration | Banking Operations | Economics | Law | Specialized Banking Operations · Frankfurt, Germany

Jan 1990 - Dec 1993

IHK Industrie- und Handelskammer München & Oberbayern

Bank Clerk / Qualified Bank Business Management · Banking Industry · Munich, Germany

Certifications & licenses

Communication Training: Understanding Others - Resolving Conflicts - Achieving Goals

PERSONARIS Christoph Richter & Susan Jähne GbR

Solution-Focused Systemic Structural Constellations (LfSySt)

SySt-Institut München

Agile Change Coach

Agile Change Management Limited & APMG

Process/Change Management (Change Manager)

COMCAVE.COLLEGE GmbH

Resilience Trainer (SHB)

Steinbeis-Hochschule-Berlin

Foundation & Leadership Training/Sales Process Framework Method

Dale Carnegie Training

Professional SCRUM MASTER Training PSMI

Agility in Mind

Crucial Conversations

VitalSmarts

Personal Influence & Leadership Training

DDA Consulting International

Kinesiology (Huber Kinesiology Salzburg) for Personal Development

SinnZENTRUM Salzburg

RightNow CX Certification

RightNow

Systemic Business Coach

Leadership Focus GmbH

NLP Coach Practitioner (DVNLP®/INLPTA®)

INLPTA - International NLP Trainers Association

NLP MASTER Practitioner (DVNLP®/INLPTA®)

INLPTA - International NLP Trainers Association

Consultative Selling

upDATE Gesellschaft f. Beratung und Training GmbH

Rhetoric & Presentation - Skillful Moderation - Presentation II - Dealing With Difficult Peers

Stöger & Partner GmbH

Winning Solution Sales

Infoteam Group

SPIN Sales Training

Huthwaite International

Prof. R. Boscheck Univ. of St. Gallen - Competitive Analysis & IT-supported Corporate Strategy Module I & II

Universität St.Gallen (HSG)

Profile

Created

November 2025

Last Update

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ute based?

Ute is based in Bad Wiessee, Germany.

What languages does Ute speak?

Ute speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).

How many years of experience does Ute have?

Ute has at least 30 years of experience. During this time, Ute has worked in at least 12 different roles and for 8 different companies. The average length of individual experience is 3 years and 6 months. Note that Ute may not have shared all experience and actually has more experience.

What roles would Ute be best suited for?

Based on recent experience, Ute would be well-suited for roles such as: MSFT Copilot Champion (AI) - DACH, Mentor/Coach for Team Members / Colleagues, Principal Advisor for Transformation & Adoption (Change Management).

What is Ute's latest experience?

Ute's most recent position is MSFT Copilot Champion (AI) - DACH at SoftwareONE.

What companies has Ute worked for in recent years?

In recent years, Ute has worked for SoftwareONE and Picture4CHANGE.

Which industries is Ute most experienced in?

Ute is most experienced in industries like Information Technology (IT), Professional Services, and Banking and Finance.

Which business areas is Ute most experienced in?

Ute is most experienced in business areas like Information Technology (IT), Strategy and Planning, and Human Resources (HR). Ute also has some experience in Sales, Customer Service, and Marketing.

Which industries has Ute worked in recently?

Ute has recently worked in industries like Professional Services and Information Technology (IT).

Which business areas has Ute worked in recently?

Ute has recently worked in business areas like Information Technology (IT), Strategy and Planning, and Human Resources (HR).

What is Ute's education?

Ute holds a Master in Change Management from Universität Witten/Herdecke and a Bachelor in Business Administration | Banking Operations | Economics | Law | Specialized Banking Operations from Frankfurt School of Finance & Management.

Does Ute have any certificates?

Ute has 19 certificates. Among them, these include: Communication Training: Understanding Others - Resolving Conflicts - Achieving Goals, Solution-Focused Systemic Structural Constellations (LfSySt), and Agile Change Coach.