Ute (Bianca) V.
Principal Advisor Transformation - Change Management
Experience
Sep 2023 - Dec 2024
1 year 4 monthsRemote
MSFT Copilot Champion (AI) - DACH
SoftwareONE
- Strategizing and developing ACM Copilot services on a global scale
- Evangelizing the benefits and capabilities of Microsoft Copilot
- Developing global ACM Copilot services and contributing to their evolution and growth
- Onboarding, mentoring, and training new ACM colleagues in services and methodologies
- Leading internal Copilot PoC adoption and change management to ensure smooth transitions and effective utilization
- Acting as a strategic Copilot user/champion and principal ACM consultant to drive adoption, communicate benefits, usage, and ethical considerations, train users, organize events and workshops, and foster an interactive community for updates and best practices
Jul 2021 - Present
4 years 5 monthsPrincipal Advisor for Transformation & Adoption (Change Management)
SoftwareONE
- Empowering and guiding people in organizations to adapt to continuous digital transformation with a systemic view through technological and cultural changes
- Driving successful and measurable user adoption, creating fast and collective understanding by using visualization and innovation methods
- Change Management (People & Culture, Organizational Change)
- User Acceptance & Adoption of technical solutions
- Systemic business consulting and coaching
- Guidance for transformation
- Teambuilding and coaching
- Organizational development
- New Work strategies and agile structures
- Innovative solution and service design
Jan 2017 - Jan 2019
2 years 1 monthMunich, Germany
Senior Customer Success Manager CX (SaaS | Strategy)
Oracle Corp.
- Enabled customers to achieve highest business value and profit from investment in Oracle Cloud
- Ensured Oracle solutions aligned with customer business goals and KPIs throughout the lifecycle
- Drove adoption, onboarding, utilization, consumption, and renewals of Oracle Public Cloud offerings
- Presented value proposition, product features, and functions to audiences ranging from senior executives to technical stakeholders
- Conducted technical onboarding sessions and workshops for customers on Oracle Public Cloud
- Delivered regular business and operational reviews to senior executives and key stakeholders
- Defined and documented customer business objectives and ROI success metrics
- Partnered with account teams to develop successful account strategies for seamless customer experience
- Gathered client product feedback for product management roadmaps
- Ensured successful attainment of milestones such as upgrades and new releases
- Provided best practices and industry benchmarking
- Served as single point of contact for the account
Jun 2012 - Feb 2019
6 years 9 monthsMunich, Germany
Change Manager | Executive Business Consultant | Coach
von der Grün & Kollegen - Ges. f. integrierte Unternehmensber. mbH & Co. KG
- Change-management consulting focused on people, culture, and adoption
- Strategic visualization including graphic recording, process mapping, visual meeting facilitation, and visual storytelling
- Team, leadership, and organization development; teambuilding
- Management coaching
Aug 2010 - Present
15 years 4 monthsMunich, Germany
Founder | Managing Director (Change Manager | Visual Facilitator | Systemic Business & Resilience Coach)
Picture4CHANGE
- Change-management consulting focused on people, culture, and adoption
- Strategic visualization including graphic recording, process mapping, visual meeting facilitation, and visual storytelling
- Team, leadership, and organization development; teambuilding
- CX/CRM strategy consulting for customer experience and relationship management in cloud and SaaS environments
- User acceptance and adoption of SaaS applications; UX
- Process optimization and design
- Systemic coaching for organizations, teams, and individuals
- Digital transformation and innovation guidance
- Service and sales consulting and training
- Resilience training for stress prevention
- Strategy consulting
- Applied kinesiology
- Outdoor coaching and mindfulness training
- Learning coaching for adult education and youth
- Customer journey mapping, design thinking, and Scrum (agile frameworks and methods)
Jun 2010 - May 2012
2 yearsMunich, Germany
Client Success Manager CX (SaaS | Strategy)
RightNow Technologies
- Drove change and successful user adoption as a philosophy for customer success organizations
- Managed adoption, onboarding, utilization, and customer journey to strengthen emotional bonds
- Engaged all departments to focus on customer success throughout the entire journey
Jan 2006 - Dec 2006
1 yearMunich, Germany
Account Manager (CRM / Business Apps)
Sensix AG
- Solution selling and consulting of CRM solutions including Microsoft Dynamics, Update Software AG, Salesforce, and Siebel
- Led implementation, migration, expansion, data quality, and process optimization projects
Jan 2004 - Dec 2006
3 yearsMunich, Germany
Senior Partner & Resource Manager
TRIA IT-Consulting
- Managed partner resources and drove solution sales for contact center solutions and business applications (CRM)
Jan 1999 - Dec 2002
4 yearsMunich, Germany
Solution Sales Representative
Dimension Data UKI
- Sold and consulted on contact center and IVR solutions including Alcatel, Genesys, Cisco, NICE, Nuance, and other workflow management and email management vendors
Jan 1994 - Dec 1999
6 yearsMunich, Germany
Sales Specialist Financial Services
msg services AG
- Specialized in sales for financial services and evaluated and integrated internal CRM solutions
Summary
CHANGE MANAGEMENT: CONSULTING | VISUALIZATION | COACHING | TRAINING
Empowering Agile Change: People, Culture & Transformation | CRM/CX & New Work
Evangelist | Organizational Development | Digital Transformation & Innovation | User-Acceptance & Adoption | Extensive Experience in Cloud Services and SaaS Solutions
Positions | Roles | Skills:
- People, Culture and Organizational Change Manager
- User-Acceptance & Adoption Manager
- Business & Management Consultant
- Business Process Optimization
- Service- & Product Design
- Partner/Channel Management
- Client Success Management
- Systemic Business & Resilience Coach/Trainer
- Solution Sales/Presales Representative
- CX Evangelist
- Visual Facilitator with more than 30 years of experience
Areas of Digital Solutions:
- Digital Transformation Projects
- Digital Workplace (Future Workplace Strategy, M365)
- Learning Strategies
- User Experience (UX)
- User Acceptance & Adoption
- Cloud Solutions (SaaS/PaaS/IaaS)
- Copilot M365 (since Nov. 23)
- Customer Experience/CRM and AI Strategies
Innovation Process, Creative Approach & Agile Methods/Frameworks: Customer (Experience) Journey Mapping | IDEA | Design Thinking | Scrum | Prosci | Agile Change Coaching | Visualization
Experience in International Markets and Various Industries: Financial Service & Insurance | Media & Telecommunication | Life Science | Energy & Utility | Gaming | Higher Education | Public Services & Government | Manufacturing & Automotive Suppliers | Retail (B2B & B2C)
Mission: Guiding my customers as CX Evangelist and Change Manager through digital transformation and systemic change, driving successful and measurable user adoption using visualization & innovation methods.
Languages
German
NativeEnglish
AdvancedSpanish
ElementaryEducation
Jan 2019 - Dec 2019
Witten/Herdecke University
Master in Change Management · Germany
Jan 1990 - Dec 1994
VR-Bank Erding eG
Bank Business Management · Germany
Frankfurt School of Finance & Management
Certified Banking Specialist (BA) / Bachelor (DQR 6) · Business Administration; Banking Management; Economics; Law; Specialized Banking Management · Germany
Certifications & licenses
Systemic Organizational Development according to Trigon & SySt II
SYSCOACH Coaching - Further Education
Systemic Organizational Development according to Trigon & SySt I
Trigon Development Consulting
OKR Team Facilitator/Practitioner
cidpartners - integrating perspectives
Communication Training: Understanding Your Counterpart - Resolving Conflicts - Achieving Goals
PERSONARIS Christoph Richter & Susan Jähne GbR
Executive F.i.R.E. Index 3.0 - Certification
Leadership Choices
Solution-Focused Systemic Structural Constellations (LfSySt)
SySt Institute Munich
Agile Change Coach
Agile Change Management Limited & APMG
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