Harald Bontjer - Lecturer AI Manager in Insurance

Recommended expert

Munich, Germany

Experience

May 2025 - Present

9 months

Munich, Germany

Lecturer AI Manager in Insurance

Deutsche Versicherungsakademie DVA

Lecturer for the AI Manager in Insurance certification course

Mar 2025 - May 2025

3 months

Berlin, Germany

Prompt Engineer

VGL Publishing AG

Prompt engineering for sales consulting on product categories

Oct 2024 - Aug 2025

11 months

Munich, Germany

Lead Business Analyst for the new quoting and policy administration system in industrial insurance

Versicherungskammer

Coordination of requirements engineering for the quotation and policy administration modules
Support for requirements engineering of functions, features, and interface integration of the target system
Creation and alignment of business transactions (Gevos) in the new target system, coordinating with solution architecture
Contribution to the development and evaluation of the roadmap for rolling out the new system
Support for project management in complex project planning and in applying the adapted agile approach (Scrum)
Interim Product Owner for the quotation and policy component

Aug 2023 - Sep 2024

1 year 2 months

Brachttal, Germany

Lead for development of an AI-based business model/management system in insurance

Deatech Consulting GmbH

Development of AI future scenarios with quantification of economic impact
Business analysis and design of AI use cases
AI insights and training for introduction and integration of AI into the company
Conducting AI maturity assessments and AI strategy matching
Developing an approach for use case analysis and roadmap design for features using AI as an assistance system
Developing a framework for applying the regulatory aspects of AI (EU AI Act)
Developing custom GPTs / RAG applications (demo/MVP for use cases)
Conducting requirements engineering for the development of an AI-based claims assistant based on an agent architecture

Aug 2020 - Jun 2023

2 years 11 months

Project Manager / Business Consultant for Insurance Digitalization with AI/RPA

omni:us / Uniqa Versicherung

Conducting a feasibility study for the integration of AI into claims processes, evaluating all feasibility criteria
Creating business cases for use cases to decide on the roadmap for AI-based claims automation
Conducting assessments to evaluate AI integration and criticality of AI in claims handling
Technical integration of the vendor's AI application into the insurer's system architecture (old backend / legacy systems)
Leading requirements engineering with business units to create functional requirement specifications
Presenting results and decision-making at executive board level
Implementing AI-based process automation combined with RPA for dark processing of standard claims in property insurance
Considering distribution channels (regulatory authority)
Using LLMs with fine-tuning on training, validation, and test data
Implementation starting with MVPs and subsequent implementation phases
Designing and testing workflows/processes with AI output and RPA components
Training AI use cases with documents and data on insurance claims
Optimizing AI accuracy with specific training and tests
Project management and stakeholder support, including steering committee oversight and budget forecasting
Leading interdisciplinary teams from business and IT for 7 subprojects with a budget of €3.5 million

May 2019 - Apr 2020

1 year

Mannheim, Germany

Project Lead Strategy Development for a Mid-sized Insurer (all LOBs)

Inter Versicherungsgruppe

Conducting strategic analyses and a SWOT analysis
Deriving strategic action areas with a focus on digital transformation
Defining strategic goals and developing a strategy map
Developing sub-strategies for products, distribution channels, digital transformation, and future work environments
Preparing the introduction of a balanced scorecard and establishing steering committees
Coaching departments on implementation (e.g. New Work, Leadership)

Nov 2017 - Apr 2019

1 year 6 months

Bad Homburg, Germany

Project Lead Target Operating Model (TOM) for Insurance – Run-off

Frankfurter Leben Gruppe

Developing and implementing a target operating model considering digitalization and New Work
Transforming the organization’s structure and processes into a unified target organization
Developing target departmental structures
Supporting implementation by deriving essential control metrics for each department
Coaching departments on designing their structures
Budget: €2.2 million

Jun 2016 - Oct 2017

1 year 5 months

Project Lead Target Operating Model (TOM) / Insurance Outsourcing (all LOBs)

Signal Iduna

Designing the target operating model for health, life, and property/casualty insurance
Supporting the digitization of business processes
Conducting a premium adjustment (BAP) for private health insurance (PHI)
Developing standardized procedures for systematic outsourcing
Executing outsourcing to external service providers
Defining metrics to manage external service providers
Leading a team of department heads in shaping the change process

Feb 2016 - Jun 2016

5 months

Wuppertal, Germany

PMO Digitalization & Digital Transformation Service Processes in Health Insurance

Barmer

Developing digital business processes (standardization, self-service, automation)
Coordinating internal and external project management within a program
Supporting requirements engineering for process digitization
Developing a European tender concept for an assistive device platform

Jan 2015 - Aug 2015

8 months

Frankfurt, Germany

PMO Post Merger Insurance

Helvetia Versicherung

Leading the project office for a merger of two insurance companies
Ensuring project coordination, governance, and reporting to the European central project
Supporting and coaching sub-projects

Feb 2013 - Nov 2014

1 year 10 months

Project Lead for Digital Transformation of Sales and Service Processes / BIPRO Insurance

AIG

Created the basis for digital transformation by rolling out the BIPRO standard for products and processes in property insurance
Supported requirements engineering for BIPRO services
Introduced standardized products for private and commercial clients
Aligned strategy and business case with European management
Budget: €3.0 million

Feb 2007 - Dec 2012

5 years 11 months

Oberursel, Germany

Line Manager - Head of Business Improvement Management

DA Direkt

Led an expert team of 10 people
Developed strategy and led strategic digitization initiatives, e.g., establishing a European direct insurer
Transformed the branch office distribution channel
Responsible for process and project portfolio management
Responsible for requirements engineering for process digitization

Summary

Digitalization & AI are key for me to drive transformation and sustainable success. With passion, I connect strategy, processes, people, and regulation into practical, future-proof solutions.

Skills

Line Manager Of An Expert Team For Strategy, Digital Business Transformation, And Process Management In The Insurance Industry
Project Management (National/international) With Teams Of Up To 40 Members
Over 20 Years Of Experience In Digital Transformation In Areas Of Strategy Development, Business Model Alignment And Target Operating Models, Ai, Regulation, And Process Automation
Certified Ai Manager (Ihk), Ai Management Lecturer At Dva, Ai Compliance Officer, Digitalization Manager, Prompt Engineer
Bpmn, Camunda Platform Foundation
Agile Business Coach, Safe Agilist, Scrum Master
Excellence Assessor And Trainer (Efqm/efe, Ilep)
Project Manager (Ipma Level C Plus)

Project Management