IT project and process management according to SAFe / SAP S/4

Project Streamline – implementation of S/4 HANA Utilities in cooperation with Accenture.

• Advising and coaching the program management (OPL)
• Planning and support in carrying out all organizational and technical activities for migrating from SAP IS-U to SAP S/4 HANA Utilities
• Communicating and coordinating with involved stakeholders and boards (core team, program management, steering committee)
• Project and process management
• Coaching the stream leads in the main project
• Requirements management for interfacing the surrounding systems (non-SAP systems)
• Risk management
• Resource and capacity planning
• Advising the existing migration, testing, interface/surrounding system, and training teams
• Advising on controlling the cut-over of the SAP systems
• Planning and controlling including necessary post-migration activities (e.g., verification, documentation, adjustments)

Tasks as SCRUM Master:

• Supporting one or more scrum teams as coach, facilitator, and servant leader
• Promoting self-organization, ownership, and continuous improvement
• Facilitating and continuously improving scrum events (daily, planning, review, retrospective)
• Ensuring adherence to scrum values, principles, and practices
• Identifying and actively managing impediments to ensure the team's productivity
• Collaborating with product owners, agile coaches, and leaders to resolve structural challenges
• Supporting agile scaling in frameworks like SAFe, LeSS, or Nexus (depending on context)
• Shaping agile transitions as part of MVV's digital strategy
• Building an agile mindset in the organization through training, workshops, and actively living agile principles
• Working with other scrum masters and agile coaches in the company-wide agile chapter
• IT systems: ERP: SAP IS-U, SAP S/4 HANA Utilities

Adjustment and balancing energy, volume excellence, forecast dashboards, procurement for B2B RLM customers, aggregates, HPFC/MPFC, dynamic tariffs, intelligent metering systems/iMSys (smart meter implementation)

• Analyzing the current state and identifying standardization and optimization potential of existing energy processes regarding efficiency, effectiveness & digitalization, product management, and procurement
• Designing new business processes based on changed market conditions in line with the existing IT strategy
• IT change management
• Planning and conducting workshops and interviews
• Holistic project management and stakeholder management
• Advising on data expertise including efficient implementation
• Supporting strategic and procedural approaches including consulting
• IT systems: ERP: SAP Core (BW), SAP IS-U, SAP Analytics Cloud; Procurement: IRM, LEM; Forecasting: IFESCA

• Operational role: Chief Product Owner (CPO)
• Advising on the further development of legacy systems, especially ER2S
• Advising management on integrating cross-cutting projects
• Advising on IT service management / IT demand management
• Advising on IT change management strategy and communication
• Building and leading project teams for process automation
• Coaching and providing technical guidance to the CPOs
• Organizational development / change management
• Taking over, managing, and clarifying especially critical issues
• Setting up and managing multiple task forces to optimize existing systems, processes, dashboards, and tools with maximum automation in mind
• Organizing and facilitating committees
• IT systems: ERP: SAP Core (PM, MM, SD, FI/CO, BW, HR), SAP IS-U, SAP S/4 HANA, SAP Analytics Cloud; CRM: DSP/Salesforce; ER2S; various legacy systems; CPQ: PowerCloud, Hector, Enomic; OM: Inspire

• Operational role: Chief Product Owner (CPO)
• Advising B2C management on automating IT solutions for portfolio management, energy demand planning, contract management, and pricing
• Advising B2C management on automating and optimizing sales processes for renewals and procurement
• Project and program management
• Initiating and managing the implementation of new IT requirements for core and CPQ systems, reports, and dashboards for PM & EVP
• Supporting the implementation phase of the ongoing procurement project for the sales side, ensuring a more automated process
• Ensuring handover of the new processes and supporting the first implementation cycles
• Advising on issues arising from a higher pace of new product generations due to the energy crisis, and translating them into new standard processes
• Taking over, managing, and clarifying especially critical issues
• Setting up, planning, and managing multiple task forces to optimize existing systems, processes, dashboards, and tools with maximum automation in mind
• Organizing and facilitating committees
• IT systems: ERP: SAP Core (PM, MM, SD, FI/CO, BW, HR), SAP IS-U, SAP S/4 HANA, SAP Analytics; CRM: DSP/Salesforce; ER2S; iSE Legacy; DWE; E.ON AT; CPQ: PowerCloud, B2Compass/Anaplan, Bit2Win, Hector, Enomic

• Advising management on implementing the Fiber-Champion strategy in the context of switching from HFC to GPON, FTTH redesign, new TKG Novelle 2021 (Telecommunications Modernization Act from 1.12.2021)
• Representing the interests of the Managing Director of Operations / Contact Center
• Advising on operationalizing target journeys in the context of product management, provisioning, contact center, B2C sales, B2B sales, housing associations & infrastructure
• Advising on optimizing IT service management (ITSM), especially technical incident management at 1st level / 2nd level / 3rd level
• Advising on IT demand management and cross-department support of overarching initiatives, epics, and user stories:
• Organizing and leading planning, steering, and execution
• Defining and agreeing on the MVP scope with business and IT, especially Business Design and IT Solution Design
• Developing measures to achieve strategic program goals in close coordination with program management and leadership
• Specifying the MVP content considering technical and functional requirements in the context of fiber expansion
• Identifying dependencies and risk mitigation measures
• Monitoring workstream progress and reporting to program management and leadership
• Handling cross-department special topics, especially advising management on consequences of TKG 2021 and impacts on models in Housing Association & Infrastructure sales
• IT systems: CRM: Salesforce; Amdocs Clarify (Smart/Classic Client)

• Recording and describing the current state for the client HOPPE AG
• Business analysis with a focus on core processes, weaknesses, deficiencies, and critical business processes
• Identifying optimization potentials and high-level definition of a target state
• Defining the possible tender framework and delineating the content that should not be covered by PLM (In Scope/Out of Scope)
• Identifying functional and non-functional requirements
• Collaboratively developing an ERP requirements/criteria catalog
• Defining next steps, timeline, and budget
• IT systems: PDM/PLM/PIM: SAP, PTC, Dassault, Siemens, etc.

• Advising management:
• Selecting and evaluating PLM software
• Evaluating system vendors in terms of cost-effectiveness, requirements coverage, benefits, and future viability, e.g. AI and machine learning
• Designing decision templates / preparing documentation
• Serving as a member of the steering committee
• Advising the IT department
• Requirements engineering, i.e. gathering requirements, and aligning them technically and functionally with relevant stakeholders and management
• Business analysis with a focus on critical business processes in relation to system landscapes
• Identifying current use cases and the data used
• Iteratively evaluating requirements in terms of cost-effectiveness, functional, technical, and process coverage
• IT systems: ERP: SAP Core (MM, PP, SD, FI/CO), SAP Analytics, CRM: Salesforce, PDM/PLM: SAP, Centric, Aptos, PTC, Gerber, Lectra, CLM: Apttus, SCM: Aptos, Setlog

• Advising management on growth-oriented development and restructuring of a medium-sized data center
• Advising management on optimizing IT service management (ITSM)
• Advising management on the possible uses of AI and machine learning
• Interim leadership of the technology and customer service departments in the role of CTO
• Providing technical guidance to all managers and their direct reports (35 employees)
• Coaching managers (IT development, 1st line, 2nd line, 3rd line)
• Selecting and recruiting new employees, both internal and external
• Building strategic partnerships with staffing service providers
• Preparing and conducting personnel and employee annual reviews and setting goals
• Improving communication between management, leaders, and the team
• Introducing monitoring tools for time tracking, project and process management, and optimizing handling times in incident management
• Identifying knowledge gaps in technology and initiating measures to close them
• Analyzing departments and carrying out organizational optimization/reorganization
• Conducting business analysis focused on weaknesses, issues, and critical business processes in relation to system landscapes
• Identifying current use cases (prioritized by business value) and the data and structures used in various databases
• Analyzing functions and breaking them down into functional modules, considering processes and data flows
• Documenting existing business processes and their connected applications
• Defining and implementing a target process flow, including service management processes and quality gates (in line with ISO standards)
• Developing an implementation plan, including a rough milestone schedule based on cost-benefit considerations
• Introducing the ITIL process model with service strategy, design, transition, and operation, including consideration of external processes outside the IT organization
• Program management / overall project leadership
• Evaluating and selecting suitable internal software tools for project management and development
• Introducing a document management system and archiving solution
• Introducing an information security management system (in line with ISO standards)
• Preparing, initiating, and supporting certification according to DIN ISO 27001
• IT systems: ERP: SAP Core (BW, SD, FI/CO), CRM: Salesforce, WMS: ARGOS

• Initial assessment after M&A merger
• Conducting business analysis of existing processes at the Munich and Berlin head offices in relation to their system landscapes and applications
• Identifying critical business processes and stabilizing them
• Analysing and identifying improvement potential for cross-departmental operational control
• Assessing process and organizational flexibility and scalability
• Evaluating the stability of current processes and identifying weaknesses
• Developing strategy and defining target processes for all national GEMA locations and international partners/joint ventures
• Introducing a new process map
• Advising on creating a proof of concept for the new IT system landscape
• Project management role in operations management
• Advising on optimizing IT service management (ITSM)
• IT systems: ERP SAP Core (FI/CO, SD, BW, HR), various middleware and databases, CLM legacy systems, databases

• Supporting the merger between TeleColumbus/Primacom Leipzig and the Pepcom Group in Munich regarding IT system landscapes (CRM/ERP and related systems)
• Advising program management for oneBSS/OSS/ERP
• Key areas of expertise: product management, provisioning, customer service (BOS/BOT, order management), technical support processes (network operations NES/NOC, engineering), B2C and B2B sales, housing association/residential property sector
• Technology focus: Docsis, GPON, TAL, BSOx
• Identifying and addressing migration-related issues not previously considered
• Strategic conceptualization and operational process management in the migration context
• IT demand management
• Developing necessary manual workarounds for functionalities that cannot be implemented as CRs before migration start
• Defining the migration path and supporting testing and deployment, as well as coordinating necessary application training
• Handling cross-departmental oneBSS special topics, especially related to housing association and industrial sales
• Reporting to the management board, program management, and overall project leadership
• IT systems: ERP: SAP Core (PM, MM, PP, SD, FI/CO), SAP IS-U, various middleware and databases, CRM: Amdocs Clarify and legacy systems, CLM: legacy systems

• Sales Management
• Business Development
• Strategic planning / implementation / leadership of partner management
• Project and process management