Udo Neubauer
Project Manager Rollout
Experience
May 2024 - Dec 2025
8 months Germany
Project Manager Rollout
BWI (Bundeswehr IT)
- Efficient management of external service providers: Coordinated and monitored external providers to ensure smooth operations. This included regular SLA reviews, proactive issue resolution, and on-time delivery of services.
- Planning and execution of a nationwide rollout for 150,000 clients: Developed a comprehensive project plan for 150,000 devices, including schedule, resource management, and risk assessment. Oversaw implementation phases from PoC and pilots to final rollout, ensuring minimal disruption to business operations.
- Close collaboration with site managers: Worked with site leads to align project goals with local conditions and requirements, clarified logistics, arranged infrastructure needs (e.g. network setup), and ensured schedules were met.
- Project monitoring and reporting: Continuously tracked project progress, identified deviations, and implemented corrective actions. Provided regular status updates and improvement recommendations to stakeholders and management.
- Risk management and quality assurance: Identified potential risks like delivery delays or technical challenges, developed and implemented mitigation strategies, and performed regular quality checks to meet project standards.
Jan 2022 - Apr 2024
1 year 4 months Erlangen, Germany
Project Manager / IT Service Manager
Siemens Healthineers SHS
- Effective coordination of external service providers to ensure smooth operations.
- Planning and implementation of a global rollout for 82,000 clients.
- Conducting a comprehensive risk analysis, including overall, site-specific, and security risks.
- Successfully merging two ServiceNow instances to optimize service management.
- Close coordination with program management to achieve project goals.
- Analysis of existing application landscape and development of solution approaches.
- Design and execution of PoCs, pilot projects, and rollouts.
- Development and optimization of ITSM processes.
- Use of agile methods like Scrum, SAFe, and Kanban to increase efficiency and flexibility.
- Creation of measurement and maturity models to assess project progress.
- Advising on IT architecture implementation and integration of Scrum and ITIL.
- Prioritizing solutions to improve service quality.
- Tools used: Excel, Visio, PowerPoint.
- Supporting business units in the move to Windows 11.
Dec 2021 - Dec 2022
1 year 1 month Mühlheim am Main, Germany
Project Manager / Product Manager
Siemens SE
- Vendor management: Oversaw external service providers.
- IT administration: Built and led a 50-person team for the rollout.
- Project planning: Created and executed a global rollout plan for 72,000 clients.
- Windows 11 preparation: Clients were set up with Windows 10 and upgraded in place to Windows 11.
- Risk analysis: Identified and assessed overall, site-specific, and security risks.
- Training planning: Organized master classes and training during the rollout.
- License management: Managed Office 365 licenses during the rollout.
- ServiceNow implementation: Deployed and integrated the service management tool.
- Coordination with program management: Aligned activities and progress with other project areas.
- Application analysis: Evaluated the existing application landscape.
- PoC, pilot, and rollout planning: Developed and executed proof-of-concepts, pilots, and rollout plans.
- ITSM process development: Designed and optimized IT service management processes.
- Agile methods: Used Scrum, SAFe, Kanban, etc.
- Software deployment: Hybrid on-prem with MECM (formerly SCCM), cloud with Intune in own store.
Jan 2020 - Oct 2021
10 months Munich, Germany
Project Manager/Construction Management IT Infrastructure/Rollout Manager
Stadtwerke München (SWM)
- Responsible for digitizing Munich schools as part of a federal initiative.
- Planned all IT infrastructure using Excel.
- Set up digital parent-teacher evenings by installing a video conference room.
- Managed new school constructions and integrated digital infrastructure.
- Handled budget planning and cost estimates for school buildings.
- Ensured smooth IT administration during construction.
- Managed various contractors including trades and electrical planners.
- Detailed project planning for digital requirements (WAN, LAN, fiber).
- Conducted comprehensive risk analysis, documenting delays and other risks.
- Coordinated with authorities to comply with regulations and standards.
- Monitored construction progress and identified issues early.
- Trained teachers on interactive whiteboards, document cameras, and other digital tools.
Jan 2020 - Oct 2021
10 months Paris, France
Transition/Project Manager
Worldline
- Carve-out of SPS Europe into Worldline: Managed the smooth transition of SPS Europe into Worldline.
- Introduction of Windows 10 and Office 365 cloud solution in Azure: Led the migration to Windows 10 and Office 365 in Azure.
- Budget planning and cost calculation: Detailed planning of total and per-site costs.
- Vendor management: Coordinated and managed various service providers.
- Risk analysis: Conducted a full risk assessment covering overall, site-specific, and security risks.
- ServiceNow implementation: Integrated ServiceNow to improve service management.
- O365 license management: Handled Office 365 licenses during the rollout.
- Separating dev environment from PCI zone: Planned and executed moving the dev environment into a non-PCI zone.
- Coordination with program management: Worked closely with program management to meet project goals.
- Application analysis and testing: Analyzed and tested existing applications with owners.
- PoC, pilot, and rollout planning: Designed and performed proofs-of-concept, pilots, and rollouts.
- ITSM process development: Created and improved IT service management processes.
- Agile methods: Used Scrum, SAFe, and Kanban for efficiency and flexibility.
Jun 2020 - Dec 2020
7 months Leipzig, Germany
Agency Setup
jobs4you
- Established a recruitment and staffing agency with its own applicant management system.
Mar 2020 - Apr 2020
2 months Hamburg, Germany
Project Leader
Olympus Medical
- Supported planning of the complete IT infrastructure for a new repair facility in Coimbra, Portugal, including server rooms, workstations, and cabling.
- Prepared the transition of 260 employees into a new legal entity.
Aug 2019 - Jan 2020
6 months Scheibbs, Austria
Infrastructure Project Manager
Wittur
- Budget planning
- Vendor management
- Project planning for a global rollout at 31 plants in 16 countries
- Cost calculation (total and per-site)
- Risk analysis (overall, per-site, security)
- O365 license management during rollout
- Negotiations with hardware vendors (purchase vs leasing)
- Coordination with IT managers worldwide
- Application analysis/testing with application owners
- UAT testing
- Agile methods (Scrum, SAFe, Kanban, etc.)
May 2019 - Jul 2019
3 months Ulm, Germany
Interim Service Manager
Axians
- Managed client under service management contract
- Created service reports
- On-site client support
- Identified new service needs
- Vendor management
- ITSM process development
- Agile methods (Scrum, SAFe, Kanban, etc.)
Aug 2018 - Apr 2019
9 months Zürich, Switzerland
Requirements Manager
SIX
- Advised on requirement management for Windows 10 and Microsoft update cycles
- Coordinated with business units, security, architecture, and IT
- Application analysis of existing landscape
- UAT testing
- Azure data migration
- Agile methods (Scrum, SAFe, Kanban, etc.)
Dec 2017 - Aug 2018
9 months Munich, Germany
Project Manager Rollout
Justizministerium Bayern
- As-is analysis at 180 sites in Bavaria to plan the new client rollout
- Domain consolidation
- O365 license management during rollout
- Detailed rollout planning by topology and site dependencies
- Coordination with individual authorities
- Application analysis of existing landscape
- UAT testing
- Agile methods (Scrum, SAFe, Kanban, etc.)
- Training on-site support for rollout
Apr 2017 - Nov 2017
8 months Leinfelden-Echterdingen, Germany
Project Manager/Application Testing
Daimler AG
- Migrated password change process to new Windows 10 AD structure
- Advised on Azure IP
- ITSM process development
- Agile methods (Scrum, SAFe, Kanban, etc.)
Apr 2016 - Mar 2017
1 year Leinfelden-Echterdingen, Germany
Project Manager
ThyssenKrupp Elevator
- Piloted new IT infrastructure in Budapest
- Data center migration of two sites into T-Systems DC
- Prepared mail migration from multiple Exchange platforms
- Planned, coordinated, and oversaw IT takeover by service provider
- Application analysis of existing landscape
- UAT testing
Feb 2016 - Apr 2016
3 months Munich, Germany
Interim Project Manager (Sick Leave Cover)
ProSiebenSat1 Produktion GmbH
- Introduced a new ITSM tool (HelpLine) at ProSiebenSat1 Produktion, replacing IBM Maximo and the Matrix42 web shop with HelpLine.
- System integration tests
- Coordinated all tests with IT and business units
- Reported to project leadership and executive management
- ITSM process development
Dec 2014 - Dec 2015
1 year 1 month Munich, Germany
Multi-Project Manager
MEAG MUNICH ERGO AssetManagement GmbH
- Planned and executed rollout of 1,400 new clients with Windows 7 and Office 2013
- Introduced Windows 7, Office 2013, Office 365, and a new Click-to-Run license model
- License management for Office and Windows during rollout
- User acceptance testing
- Application analysis of existing landscape
- Organized rollout training sessions
- Set up multiple Webex video conference rooms for executives
Jan 2014 - Sep 2014
9 months Hamburg, Germany
Project Manager Service Transition Europe
DNV GL SE
- Europe-wide switch to a new WAN provider
- Europe-wide rollout of around 6,300 clients (hardware swap) and migration of about 17,000 email accounts to Microsoft Cloud
- Organized and delivered rollout training for 6,300 staff with six trainers across Europe
- Planned and executed rollout in 16 European countries
- Coordinated training schedules with sites and trainers
- Migrated about 80 TB of database and file server data to Azure Cloud
- Application analysis of existing landscape
- UAT testing
Apr 2013 - Dec 2014
9 months Bonn, Germany
Data and Test Manager
Postbank AG
- Ensured valid data for rollout across 7 subprojects, all business units, and a vendor as a cross-cutting data management topic
- Coordinated rollout tranches for four planned phases with business units and subprojects
- Reported to management, subprojects, and vendor
- Weekly coordination with business unit coordinators, project leadership, and service provider
- Analysis for upcoming rollout regarding scope, effort, cost, and effectiveness
Jan 2013 - Mar 2013
3 months Munich, Germany
Project Leader
BWI Informationstechnik GmbH
- Prepared IT infrastructure realignment for Bundeswehr across multiple properties in northern Germany (led by me and two subproject leads)
- Expanded WAN and both active and passive LAN
- Used process development tools like ARIS, TOGAF, SPARX
Oct 2011 - Nov 2012
1 year 2 months Hamburg, Germany
Multi-Project Manager
Gruner+Jahr AG & Co KG
- Prepared, tested, and migrated Office environment from 2003 to 2010
- Coordinated and aligned tests with IT, business units, and UAT
- Application analysis of existing landscape, coordinated with application owners
- Packaged applications
- Reduced 5,000 software fragments to 365 packages in LANDesk
- License management for full software landscape during rollout
Apr 2011 - Aug 2011
5 months Frankfurt, Germany
Test Manager
Deka Bank Deutsche Girozentrale
- Weekly coordination of test planning (banking applications) with business unit coordinators, project leadership, and service provider
- Analysis for upcoming rollout regarding scope, effort, cost, effectiveness, and UAT
Apr 2009 - Mar 2011
2 years Frankfurt, Germany
Change Manager
Deutsche Bank
- As part of Deutsche Bank’s cost-saving model, onboarded Indian staff to handle the global change approval process.
- Outsourced change management to an Indian call center.
- My team handled and monitored 400–600 changes daily.
- Coordinated major changes with business units for banking applications releases.
- Managed changes with vendors IBM, Siemens, and Wusis.
Sep 2008 - Mar 2009
7 months Frankfurt, Germany
Subproject Lead
Deutsche Bank AG
- Rolled out new global change management system replacing two legacy systems worldwide.
- Prepared for the new system in a Lean Six Sigma project and defined the new process structure.
- Wrote test documentation and scenarios.
- Conducted UAT.
Jun 2008 - Aug 2008
3 months Krefeld, Germany
IT Coordinator, Change Manager
T-Systems
- Coordinated stakeholders in the CRMonDemand project (DB, Siebel, interfaces).
- Process analysis and definition, built communication channels, minimized and redefined escalation paths.
Summary
I have many years of experience in projects as project manager, subproject manager, training coordinator, test manager, license manager, change and incident management, and interim manager. In these roles I was always responsible for project planning and control, both at stakeholder level and coordinating with specialists from tech and business units. As part of project planning and control I also handled cost planning, presenting results, and efficiently using internal and external resources. As a project manager you also run IT operations on an interim basis during the project, so it’s natural for me to lead staff, delegate tasks, boost team spirit, and redefine and introduce processes. In my past projects I led up to 45 team members. I enjoy new challenges and can quickly adapt to new environments. In all projects mentioned I was on site with clients across Europe and provided customer support. Furthermore, in the Windows 10 and Windows 11 projects I analyzed existing applications to check compatibility. If they weren’t compatible I negotiated alternative solutions with application owners or business units. Since I also acted as test manager in these projects, we repackaged the applications for IT and then rolled them into production during UAT tests with the business units.
Languages
German
Native
English
Advanced
Spanish
Intermediate
French
Elementary
Education
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Electrical Engineering, focus on Communications Engineering
FH Augsburg
Business Informatics · Augsburg, Germany
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High School Diploma, focus on Accounting · Business
Certifications & licenses
ITIL Foundation V3
ITIL Service Management V3
Maxpert GmbH
Prince2
Maxpert GmbH
Key Account Manager
TÜV Pfalz
Personal License A for Telecommunications
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