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Ralf Barthel
Test manager and subproject lead
Germany
Experience
Education
Certifications
Languages
Experience
Jan 2025 - Present
7 months
Test manager and subproject lead
SvenMahn IT GmbH & Co. KG
Project/program management according to Prince2
Create and update subproject plan
Manage resources
Create and execute tests, create tests in Azure DevOps, MS Dynamics etc.
Process modeling
Document project progress with PowerPoint and SÖREN (in-house development)
Review tests with end customer
Monitor and report subproject
May 2024 - Aug 2024
4 months
Subproject lead Test & Acceptance
Die Autobahn GmbH des Bundes (Endkunde), Deutsche Telekom Business Solutions GmbH im Auftrag der top-itservices AG
Project/program management according to Prince2
Create and update subproject plan
Stakeholder management
Integration and end-user enablement
Establish change management
Create system and integration tests
Determine resource needs and planning
Manage resources
Execute tests, including smoke tests
Document tests in Jira, Jira Xray
Set up SIAM
Document project progress with Jira and PowerPoint
Review tests with end customer
Monitor and report subproject
Apr 2023 - May 2024
1 year 2 months
ServiceNow expert/architect
LBBW im Auftrag der Questax
Project based on Prince2 and Scrum, agile transition management
Operational excellence in ServiceNow, operational target model
Change manager including CAB, E-CAB
Create change management concept
Create incident management concept
Create problem management concept
Build and lead multiple project teams with ServiceNow SPM
Create project roadmap, basic ServiceNow SPM
Create and execute tests with ServiceNow, Jira and KANBAN
Execute tests based on Jira, Jira Xray, smoke tests, operational tests
Track project KPIs based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implement according to ITIL and TOGAF
Implement SIAM
Process modeling
Stakeholder management
Integration and end-user enablement
Establish change management
Monitor with ServiceNow SPM
Report project status (C-level communication, stakeholders, senior management) using ServiceNow dashboards and SPM
Comply with regulatory and legal requirements, e.g. BAIT
Risk management with ServiceNow dashboards
Scheduling, automation
Build and implement ServiceNow as SaaS
Change management training
Nov 2022 - Jan 2023
3 months
ServiceNow Asset Manager
DB Cargo im Auftrag der Protip AG
Foundation in ServiceNow
Asset management
Classify and differentiate assets
Asset reporting with ServiceNow
Oct 2022 - Jan 2023
4 months
ServiceNow expert/architect
Die Autobahn GmbH des Bundes im Auftrag der IPS Projects GmbH
Operational excellence in ServiceNow
Operational target model
Incident management
Problem management
Reporting with ServiceNow
Monitoring with ServiceNow
Sep 2022 - Feb 2023
6 months
Project manager
Axians IT Security GmbH
Project setup according to Prince2
Transition management
Create and run communications framework
Maintain project plan
Regular meetings
Reporting
Monitoring
Apr 2022 - Oct 2022
7 months
Interim head of datacenter and ICT
GIB Solutions AG im Auftrag der Brainforce AG
Lead datacenter and ICT
Scrum and waterfall based
Staff planning, shift operation
Integrated user help desk
Operational target model
ISO 27001 certification
Build overall structure UHD, ICT, datacenter, administrative interface
Communicate with C-level managers, stakeholders
Manage procurement processes
Reporting
Nov 2021 - Mar 2022
5 months
Project lead MAN NSC Site Survey
MAN SE im Auftrag der MCG GmbH
Define project according to Prince2, cover all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter etc.) and applications
Create project plan based on Prince2
Allocate project resources
Transition management
Lead and communicate internationally with affected countries
Stakeholder management
Process modeling
Integration and end-user enablement
Establish change management
Use tools to store results (LEANIX, iTop, CMDB etc.)
Conduct site survey
Develop site survey findings
Create site survey status report
Create site survey final report
Oct 2021 - Sep 2022
1 year
ServiceNow expert/architect
Dormakaba AG im Auftrag der Etengo AG
Set up project based on Prince2
Project status reporting at C-level
Launch project with various contacts and subprojects using ServiceNow SPM
Build and lead multiple project teams with ServiceNow SPM
Create project roadmap, basic ServiceNow SPM
Track project with ServiceNow SPM
Resource management with ServiceNow SPM
Operational excellence in ServiceNow
Operational target model
Change manager including CAB
Problem manager
Incident manager
Implement according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Establish change management
Scheduling, automation, process modeling
Execute tests
Track project KPIs with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM to C-level management, stakeholders and senior management
Reporting with ServiceNow dashboards, Performance Analytics
Monitoring with ServiceNow SPM and dashboards
Collaborate with project managers, department heads, senior management and other stakeholders
Jun 2021 - Sep 2021
4 months
Project manager for office relocation
Wordline GmbH im Auftrag der Krongaard AG
Set up project according to Prince2
Transformation management
Create project reports
Manage project staff
Create dashboard
Communicate with C-level
Stakeholder management
Integration and end-user enablement
Establish change management
Select locations, organize move
Create monitoring and reporting
Cost control
Quality control
Mar 2021 - Aug 2021
6 months
ITIL expert, subproject lead ServiceNow
MEAG ERGO Asset Management GmbH im Auftrag der Westhouse Consulting GmbH
Set up project management based on Prince2 with ServiceNow SPM
Transformation management
Resource management based on ServiceNow SPM
Track KPI development based on ServiceNow SPM
Harmonize incident management
Create ITIL documents
Create ITIL ServiceNow templates
Implement SIAM concept
Track project with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with ServiceNow dashboards
Comply with regulatory and legal requirements, e.g. BAIT
Monitoring with ServiceNow SPM
Languages
German
Native
English
Advanced
French
Intermediate
Spanish
Elementary
Italian
Elementary
Education
Oct 1983 - Jun 1988
Technische Universität München
Diploma in Mechanical Engineering, Process Engineering · Process Engineering · Munich, Germany
Oct 1980 - Jun 1983
Technische Universität München
Physics · Munich, Germany
Oct 1968 - Jun 1979
Lorem ipsum dolor sit amet
Abitur · High school · Germany
Certifications & licenses
Project Management IHK Regensburg
IHK Regensburg
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