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Ralf B.

Test manager and subproject lead

Germany

Experience

Jan 2025 - Present
8 months

Test manager and subproject lead

SvenMahn IT GmbH & Co. KG

  • Project/program management according to Prince2
  • Create and update subproject plan
  • Manage resources
  • Create and execute tests, create tests in Azure DevOps, MS Dynamics etc.
  • Process modeling
  • Document project progress with PowerPoint and SÖREN (in-house development)
  • Review tests with end customer
  • Monitor and report subproject
May 2024 - Aug 2024
4 months

Subproject lead Test & Acceptance

Die Autobahn GmbH des Bundes (Endkunde), Deutsche Telekom Business Solutions GmbH im Auftrag der top-itservices AG

  • Project/program management according to Prince2
  • Create and update subproject plan
  • Stakeholder management
  • Integration and end-user enablement
  • Establish change management
  • Create system and integration tests
  • Determine resource needs and planning
  • Manage resources
  • Execute tests, including smoke tests
  • Document tests in Jira, Jira Xray
  • Set up SIAM
  • Document project progress with Jira and PowerPoint
  • Review tests with end customer
  • Monitor and report subproject
Apr 2023 - May 2024
1 year 2 months

ServiceNow expert/architect

LBBW im Auftrag der Questax

  • Project based on Prince2 and Scrum, agile transition management
  • Operational excellence in ServiceNow, operational target model
  • Change manager including CAB, E-CAB
  • Create change management concept
  • Create incident management concept
  • Create problem management concept
  • Build and lead multiple project teams with ServiceNow SPM
  • Create project roadmap, basic ServiceNow SPM
  • Create and execute tests with ServiceNow, Jira and KANBAN
  • Execute tests based on Jira, Jira Xray, smoke tests, operational tests
  • Track project KPIs based on ServiceNow SPM
  • Resource management based on ServiceNow SPM
  • Reporting with ServiceNow SPM and Performance Analytics
  • Implement according to ITIL and TOGAF
  • Implement SIAM
  • Process modeling
  • Stakeholder management
  • Integration and end-user enablement
  • Establish change management
  • Monitor with ServiceNow SPM
  • Report project status (C-level communication, stakeholders, senior management) using ServiceNow dashboards and SPM
  • Comply with regulatory and legal requirements, e.g. BAIT
  • Risk management with ServiceNow dashboards
  • Scheduling, automation
  • Build and implement ServiceNow as SaaS
  • Change management training
Nov 2022 - Jan 2023
3 months

ServiceNow Asset Manager

DB Cargo im Auftrag der Protip AG

  • Foundation in ServiceNow
  • Asset management
  • Classify and differentiate assets
  • Asset reporting with ServiceNow
Oct 2022 - Jan 2023
4 months

ServiceNow expert/architect

Die Autobahn GmbH des Bundes im Auftrag der IPS Projects GmbH

  • Operational excellence in ServiceNow
  • Operational target model
  • Incident management
  • Problem management
  • Reporting with ServiceNow
  • Monitoring with ServiceNow
Sep 2022 - Feb 2023
6 months

Project manager

Axians IT Security GmbH

  • Project setup according to Prince2
  • Transition management
  • Create and run communications framework
  • Maintain project plan
  • Regular meetings
  • Reporting
  • Monitoring
Apr 2022 - Oct 2022
7 months

Interim head of datacenter and ICT

GIB Solutions AG im Auftrag der Brainforce AG

  • Lead datacenter and ICT
  • Scrum and waterfall based
  • Staff planning, shift operation
  • Integrated user help desk
  • Operational target model
  • ISO 27001 certification
  • Build overall structure UHD, ICT, datacenter, administrative interface
  • Communicate with C-level managers, stakeholders
  • Manage procurement processes
  • Reporting
Nov 2021 - Mar 2022
5 months

Project lead MAN NSC Site Survey

MAN SE im Auftrag der MCG GmbH

  • Define project according to Prince2, cover all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter etc.) and applications
  • Create project plan based on Prince2
  • Allocate project resources
  • Transition management
  • Lead and communicate internationally with affected countries
  • Stakeholder management
  • Process modeling
  • Integration and end-user enablement
  • Establish change management
  • Use tools to store results (LEANIX, iTop, CMDB etc.)
  • Conduct site survey
  • Develop site survey findings
  • Create site survey status report
  • Create site survey final report
Oct 2021 - Sep 2022
1 year

ServiceNow expert/architect

Dormakaba AG im Auftrag der Etengo AG

  • Set up project based on Prince2
  • Project status reporting at C-level
  • Launch project with various contacts and subprojects using ServiceNow SPM
  • Build and lead multiple project teams with ServiceNow SPM
  • Create project roadmap, basic ServiceNow SPM
  • Track project with ServiceNow SPM
  • Resource management with ServiceNow SPM
  • Operational excellence in ServiceNow
  • Operational target model
  • Change manager including CAB
  • Problem manager
  • Incident manager
  • Implement according to ITIL and TOGAF
  • Stakeholder management
  • Integration and end-user enablement
  • Establish change management
  • Scheduling, automation, process modeling
  • Execute tests
  • Track project KPIs with ServiceNow SPM
  • Resource management based on ServiceNow SPM
  • Reporting with ServiceNow SPM to C-level management, stakeholders and senior management
  • Reporting with ServiceNow dashboards, Performance Analytics
  • Monitoring with ServiceNow SPM and dashboards
  • Collaborate with project managers, department heads, senior management and other stakeholders
Jun 2021 - Sep 2021
4 months

Project manager for office relocation

Wordline GmbH im Auftrag der Krongaard AG

  • Set up project according to Prince2
  • Transformation management
  • Create project reports
  • Manage project staff
  • Create dashboard
  • Communicate with C-level
  • Stakeholder management
  • Integration and end-user enablement
  • Establish change management
  • Select locations, organize move
  • Create monitoring and reporting
  • Cost control
  • Quality control
Mar 2021 - Aug 2021
6 months

ITIL expert, subproject lead ServiceNow

MEAG ERGO Asset Management GmbH im Auftrag der Westhouse Consulting GmbH

  • Set up project management based on Prince2 with ServiceNow SPM
  • Transformation management
  • Resource management based on ServiceNow SPM
  • Track KPI development based on ServiceNow SPM
  • Harmonize incident management
  • Create ITIL documents
  • Create ITIL ServiceNow templates
  • Implement SIAM concept
  • Track project with ServiceNow SPM
  • Resource management based on ServiceNow SPM
  • Reporting with ServiceNow SPM
  • Reporting with ServiceNow dashboards
  • Comply with regulatory and legal requirements, e.g. BAIT
  • Monitoring with ServiceNow SPM

Languages

German
Native
English
Advanced
French
Intermediate
Spanish
Elementary
Italian
Elementary

Education

Oct 1983 - Jun 1988

Technische Universität München

Diploma in Mechanical Engineering, Process Engineering · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technische Universität München

Physics · Munich, Germany

Oct 1968 - Jun 1979
Lorem ipsum dolor sit amet

Abitur · High school · Germany

Certifications & licenses

Project Management IHK Regensburg

IHK Regensburg

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