Ralf B. - Test manager and subproject lead | FRATCH

en
de

Germany

Experience

Jan 2025 - Present

1 year

Test manager and subproject lead

SvenMahn IT GmbH & Co. KG

Project/program management according to Prince2
Create and update subproject plan
Manage resources
Create and execute tests, create tests in Azure DevOps, MS Dynamics etc.
Process modeling
Document project progress with PowerPoint and SÖREN (in-house development)
Review tests with end customer
Monitor and report subproject

May 2024 - Aug 2024

4 months

Subproject lead Test & Acceptance

Die Autobahn GmbH des Bundes (Endkunde), Deutsche Telekom Business Solutions GmbH im Auftrag der top-itservices AG

Project/program management according to Prince2
Create and update subproject plan
Stakeholder management
Integration and end-user enablement
Establish change management
Create system and integration tests
Determine resource needs and planning
Manage resources
Execute tests, including smoke tests
Document tests in Jira, Jira Xray
Set up SIAM
Document project progress with Jira and PowerPoint
Review tests with end customer
Monitor and report subproject

Apr 2023 - May 2024

1 year 2 months

ServiceNow expert/architect

LBBW im Auftrag der Questax

Project based on Prince2 and Scrum, agile transition management
Operational excellence in ServiceNow, operational target model
Change manager including CAB, E-CAB
Create change management concept
Create incident management concept
Create problem management concept
Build and lead multiple project teams with ServiceNow SPM
Create project roadmap, basic ServiceNow SPM
Create and execute tests with ServiceNow, Jira and KANBAN
Execute tests based on Jira, Jira Xray, smoke tests, operational tests
Track project KPIs based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implement according to ITIL and TOGAF
Implement SIAM
Process modeling
Stakeholder management
Integration and end-user enablement
Establish change management
Monitor with ServiceNow SPM
Report project status (C-level communication, stakeholders, senior management) using ServiceNow dashboards and SPM
Comply with regulatory and legal requirements, e.g. BAIT
Risk management with ServiceNow dashboards
Scheduling, automation
Build and implement ServiceNow as SaaS
Change management training

Nov 2022 - Jan 2023

3 months

ServiceNow Asset Manager

DB Cargo im Auftrag der Protip AG

Foundation in ServiceNow
Asset management
Classify and differentiate assets
Asset reporting with ServiceNow

Oct 2022 - Jan 2023

4 months

ServiceNow expert/architect

Die Autobahn GmbH des Bundes im Auftrag der IPS Projects GmbH

Operational excellence in ServiceNow
Operational target model
Incident management
Problem management
Reporting with ServiceNow
Monitoring with ServiceNow

Sep 2022 - Feb 2023

6 months

Project manager

Axians IT Security GmbH

Project setup according to Prince2
Transition management
Create and run communications framework
Maintain project plan
Regular meetings
Reporting
Monitoring

Apr 2022 - Oct 2022

7 months

Interim head of datacenter and ICT

GIB Solutions AG im Auftrag der Brainforce AG

Lead datacenter and ICT
Scrum and waterfall based
Staff planning, shift operation
Integrated user help desk
Operational target model
ISO 27001 certification
Build overall structure UHD, ICT, datacenter, administrative interface
Communicate with C-level managers, stakeholders
Manage procurement processes
Reporting

Nov 2021 - Mar 2022

5 months

Project lead MAN NSC Site Survey

MAN SE im Auftrag der MCG GmbH

Define project according to Prince2, cover all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter etc.) and applications
Create project plan based on Prince2
Allocate project resources
Transition management
Lead and communicate internationally with affected countries
Stakeholder management
Process modeling
Integration and end-user enablement
Establish change management
Use tools to store results (LEANIX, iTop, CMDB etc.)
Conduct site survey
Develop site survey findings
Create site survey status report
Create site survey final report

Oct 2021 - Sep 2022

1 year

ServiceNow expert/architect

Dormakaba AG im Auftrag der Etengo AG

Set up project based on Prince2
Project status reporting at C-level
Launch project with various contacts and subprojects using ServiceNow SPM
Build and lead multiple project teams with ServiceNow SPM
Create project roadmap, basic ServiceNow SPM
Track project with ServiceNow SPM
Resource management with ServiceNow SPM
Operational excellence in ServiceNow
Operational target model
Change manager including CAB
Problem manager
Incident manager
Implement according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Establish change management
Scheduling, automation, process modeling
Execute tests
Track project KPIs with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM to C-level management, stakeholders and senior management
Reporting with ServiceNow dashboards, Performance Analytics
Monitoring with ServiceNow SPM and dashboards
Collaborate with project managers, department heads, senior management and other stakeholders

Jun 2021 - Sep 2021

4 months

Project manager for office relocation

Wordline GmbH im Auftrag der Krongaard AG

Set up project according to Prince2
Transformation management
Create project reports
Manage project staff
Create dashboard
Communicate with C-level
Stakeholder management
Integration and end-user enablement
Establish change management
Select locations, organize move
Create monitoring and reporting
Cost control
Quality control

Mar 2021 - Aug 2021

6 months

ITIL expert, subproject lead ServiceNow

MEAG ERGO Asset Management GmbH im Auftrag der Westhouse Consulting GmbH

Set up project management based on Prince2 with ServiceNow SPM
Transformation management
Resource management based on ServiceNow SPM
Track KPI development based on ServiceNow SPM
Harmonize incident management
Create ITIL documents
Create ITIL ServiceNow templates
Implement SIAM concept
Track project with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with ServiceNow dashboards
Comply with regulatory and legal requirements, e.g. BAIT
Monitoring with ServiceNow SPM

Languages

German

Native

English

Advanced

French

Intermediate

Spanish

Elementary

Italian

Elementary

Education

Oct 1983 - Jun 1988

Technische Universität München

Diploma in Mechanical Engineering, Process Engineering · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technische Universität München

Physics · Munich, Germany

Oct 1968 - Jun 1979

Lorem ipsum dolor sit amet

Abitur · High school · Germany

Certifications & licenses

Project Management IHK Regensburg

IHK Regensburg

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