Ralf B.
Test manager and subproject lead
Experience
Jan 2025 - Present
11 monthsTest manager and subproject lead
SvenMahn IT GmbH & Co. KG
- Project/program management according to Prince2
- Create and update subproject plan
- Manage resources
- Create and execute tests, create tests in Azure DevOps, MS Dynamics etc.
- Process modeling
- Document project progress with PowerPoint and SÖREN (in-house development)
- Review tests with end customer
- Monitor and report subproject
May 2024 - Aug 2024
4 monthsSubproject lead Test & Acceptance
Die Autobahn GmbH des Bundes (Endkunde), Deutsche Telekom Business Solutions GmbH im Auftrag der top-itservices AG
- Project/program management according to Prince2
- Create and update subproject plan
- Stakeholder management
- Integration and end-user enablement
- Establish change management
- Create system and integration tests
- Determine resource needs and planning
- Manage resources
- Execute tests, including smoke tests
- Document tests in Jira, Jira Xray
- Set up SIAM
- Document project progress with Jira and PowerPoint
- Review tests with end customer
- Monitor and report subproject
Apr 2023 - May 2024
1 year 2 monthsServiceNow expert/architect
LBBW im Auftrag der Questax
- Project based on Prince2 and Scrum, agile transition management
- Operational excellence in ServiceNow, operational target model
- Change manager including CAB, E-CAB
- Create change management concept
- Create incident management concept
- Create problem management concept
- Build and lead multiple project teams with ServiceNow SPM
- Create project roadmap, basic ServiceNow SPM
- Create and execute tests with ServiceNow, Jira and KANBAN
- Execute tests based on Jira, Jira Xray, smoke tests, operational tests
- Track project KPIs based on ServiceNow SPM
- Resource management based on ServiceNow SPM
- Reporting with ServiceNow SPM and Performance Analytics
- Implement according to ITIL and TOGAF
- Implement SIAM
- Process modeling
- Stakeholder management
- Integration and end-user enablement
- Establish change management
- Monitor with ServiceNow SPM
- Report project status (C-level communication, stakeholders, senior management) using ServiceNow dashboards and SPM
- Comply with regulatory and legal requirements, e.g. BAIT
- Risk management with ServiceNow dashboards
- Scheduling, automation
- Build and implement ServiceNow as SaaS
- Change management training
Nov 2022 - Jan 2023
3 monthsServiceNow Asset Manager
DB Cargo im Auftrag der Protip AG
- Foundation in ServiceNow
- Asset management
- Classify and differentiate assets
- Asset reporting with ServiceNow
Oct 2022 - Jan 2023
4 monthsServiceNow expert/architect
Die Autobahn GmbH des Bundes im Auftrag der IPS Projects GmbH
- Operational excellence in ServiceNow
- Operational target model
- Incident management
- Problem management
- Reporting with ServiceNow
- Monitoring with ServiceNow
Sep 2022 - Feb 2023
6 monthsProject manager
Axians IT Security GmbH
- Project setup according to Prince2
- Transition management
- Create and run communications framework
- Maintain project plan
- Regular meetings
- Reporting
- Monitoring
Apr 2022 - Oct 2022
7 monthsInterim head of datacenter and ICT
GIB Solutions AG im Auftrag der Brainforce AG
- Lead datacenter and ICT
- Scrum and waterfall based
- Staff planning, shift operation
- Integrated user help desk
- Operational target model
- ISO 27001 certification
- Build overall structure UHD, ICT, datacenter, administrative interface
- Communicate with C-level managers, stakeholders
- Manage procurement processes
- Reporting
Nov 2021 - Mar 2022
5 monthsProject lead MAN NSC Site Survey
MAN SE im Auftrag der MCG GmbH
- Define project according to Prince2, cover all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter etc.) and applications
- Create project plan based on Prince2
- Allocate project resources
- Transition management
- Lead and communicate internationally with affected countries
- Stakeholder management
- Process modeling
- Integration and end-user enablement
- Establish change management
- Use tools to store results (LEANIX, iTop, CMDB etc.)
- Conduct site survey
- Develop site survey findings
- Create site survey status report
- Create site survey final report
Oct 2021 - Sep 2022
1 yearServiceNow expert/architect
Dormakaba AG im Auftrag der Etengo AG
- Set up project based on Prince2
- Project status reporting at C-level
- Launch project with various contacts and subprojects using ServiceNow SPM
- Build and lead multiple project teams with ServiceNow SPM
- Create project roadmap, basic ServiceNow SPM
- Track project with ServiceNow SPM
- Resource management with ServiceNow SPM
- Operational excellence in ServiceNow
- Operational target model
- Change manager including CAB
- Problem manager
- Incident manager
- Implement according to ITIL and TOGAF
- Stakeholder management
- Integration and end-user enablement
- Establish change management
- Scheduling, automation, process modeling
- Execute tests
- Track project KPIs with ServiceNow SPM
- Resource management based on ServiceNow SPM
- Reporting with ServiceNow SPM to C-level management, stakeholders and senior management
- Reporting with ServiceNow dashboards, Performance Analytics
- Monitoring with ServiceNow SPM and dashboards
- Collaborate with project managers, department heads, senior management and other stakeholders
Jun 2021 - Sep 2021
4 monthsProject manager for office relocation
Wordline GmbH im Auftrag der Krongaard AG
- Set up project according to Prince2
- Transformation management
- Create project reports
- Manage project staff
- Create dashboard
- Communicate with C-level
- Stakeholder management
- Integration and end-user enablement
- Establish change management
- Select locations, organize move
- Create monitoring and reporting
- Cost control
- Quality control
Mar 2021 - Aug 2021
6 monthsITIL expert, subproject lead ServiceNow
MEAG ERGO Asset Management GmbH im Auftrag der Westhouse Consulting GmbH
- Set up project management based on Prince2 with ServiceNow SPM
- Transformation management
- Resource management based on ServiceNow SPM
- Track KPI development based on ServiceNow SPM
- Harmonize incident management
- Create ITIL documents
- Create ITIL ServiceNow templates
- Implement SIAM concept
- Track project with ServiceNow SPM
- Resource management based on ServiceNow SPM
- Reporting with ServiceNow SPM
- Reporting with ServiceNow dashboards
- Comply with regulatory and legal requirements, e.g. BAIT
- Monitoring with ServiceNow SPM
Languages
German
NativeEnglish
AdvancedFrench
IntermediateSpanish
ElementaryItalian
ElementaryEducation
Oct 1983 - Jun 1988
Technische Universität München
Diploma in Mechanical Engineering, Process Engineering · Process Engineering · Munich, Germany
Oct 1980 - Jun 1983
Technische Universität München
Physics · Munich, Germany
Oct 1968 - Jun 1979
Lorem ipsum dolor sit amet
Abitur · High school · Germany
Certifications & licenses
Project Management IHK Regensburg
IHK Regensburg
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