FRATCH

Recommended expert

Germany

Experience

Jan 2025 - Present

1 year 3 months

Test Manager and Subproject Leader

SvenMahn IT GmbH & Co. KG

Leading the Test, Acceptance & Quality Assurance subproject
Project/program management according to Prince2
Create and update the subproject plan
Manage resources
Create and execute tests, create tests in Azure DevOps, MS Dynamics, etc.
Process modeling
Document project progress with PowerPoint and SÖREN (in-house development)
Acceptance of tests by the end customer
Monitor and report on the subproject
Budget: N/A
Team: 4 people

May 2024 - Aug 2024

4 months

Germany

Subproject Lead Test & Acceptance

Deutsche Telekom Business Solutions GmbH

Leading the Test & Acceptance subproject
Project/program management according to Prince2
Create and update the subproject plan
Stakeholder management
Integration and end user enablement
Establish change/change management
Create system and integration tests
Define resource needs and resource planning
Manage resources
Execute tests, including smoke tests
Document tests in Jira, Jira Xray
Set up SIAM
Document project progress with Jira and PowerPoint
Acceptance of tests by the end customer
Monitor and report on the subproject
Budget: N/A
Team: 4 people

Apr 2023 - May 2024

1 year 2 months

Germany

ServiceNow Expert/Architect

LBBW

Project based on Prince2 and Scrum, agile transition management
Operational excellence in ServiceNow, operational target model
Change manager including CAB, E-CAB
Concept creation for change management
Concept creation for incident management
Concept creation for problem management
Building and leading multiple project teams with ServiceNow SPM
Create the project roadmap, based on ServiceNow SPM
Create and execute tests with ServiceNow, Jira and KANBAN
Execute tests based on Jira, Jira Xray, smoke tests, operational tests
Track project KPIs based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implementation according to ITIL and TOGAF
Implement SIAM
Process modeling
Stakeholder management
Integration and end user enablement
Establish change/change management
Monitoring with ServiceNow SPM
Reporting project status (C-level communication, stakeholders, senior management) based on ServiceNow dashboards and SPM
Consider regulatory and legal requirements, e.g., BAIT
Risk management ServiceNow dashboards
Scheduling, automation
Built and implemented ServiceNow as SaaS
Change management training

Nov 2022 - Jan 2023

3 months

Germany

ServiceNow Asset Manager

DB Cargo

Basic knowledge in ServiceNow
Asset manager
Classification and differentiation of assets
Asset reporting with ServiceNow

Oct 2022 - Jan 2023

4 months

Germany

ServiceNow Expert/Architect

Die Autobahn GmbH des Bundes

Operational excellence in ServiceNow
Operational target model
Incident manager
Problem manager
Reporting with ServiceNow
Monitoring with ServiceNow

Sep 2022 - Feb 2023

6 months

Germany

Project Manager

Axians IT Security GmbH

Project setup based on Prince2
Transition Management
Created and implemented communication framework
Maintained the project plan
Regular meetings
Reporting
Monitoring

Apr 2022 - Oct 2022

7 months

Switzerland

Interim Head of Datacenter and ICT

GIB Solutions AG

Managed the datacenter and ICT
Worked with Scrum and waterfall methodologies
Staff planning, shift operations
Integrated user help desk
Operational Target Model
ISO 27001 certification
Built the overall structure for UHD, ICT, datacenter and administrative interface
Communicated with C-level management and stakeholders
Order processes
Reporting

Nov 2021 - Mar 2022

5 months

Italy

Project Manager MAN NSC Site Survey

MAN SE

Created project definition according to Prince2, covering all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter, etc.) and applications
Developed a project plan based on Prince2
Allocated project resources
Transition Management
International leadership and communication with the involved countries
Stakeholder management
Process modeling
Integration and end-user enablement
Established change/change management
Used tools to save results (LEANIX, ITOP, CMDB, etc.)
Conducted site survey
Compiled site survey results
Created site survey status report
Created final site survey report

Oct 2021 - Sep 2022

1 year

Switzerland

ServiceNow Expert/Architect

Dormakaba AG

Created project based on Prince2
Reported project status to C-level management
Set up the project with various stakeholders and subprojects using ServiceNow SPM
Built and led multiple project teams with ServiceNow SPM
Created project roadmap based on ServiceNow SPM
Tracked the project using ServiceNow SPM
Managed resources with ServiceNow SPM
Operational Excellence in ServiceNow
Operational Target Model
Change management including CAB
Problem manager
Incident manager
Implemented according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Established change/change management
Scheduling, automation, process modeling
Conducted tests
Tracked project KPIs with ServiceNow SPM
Managed resources based on ServiceNow SPM
Reporting with ServiceNow SPM to C-level management, stakeholders and senior management
Reporting with dashboards in ServiceNow, Performance Analytics
Monitoring with ServiceNow SPM and dashboards
Collaborated with various project managers, department heads, senior management and other stakeholders

Jun 2021 - Sep 2021

4 months

Germany

Project Manager for Office Relocation

Wordline GmbH

Set up project following Prince2
Transformation Management
Created project reports
Managed project staff
Created dashboards
Communicated with C-level management
Stakeholder management
Integration and end-user enablement
Established change/change management
Selected locations, organized relocation
Created monitoring and reporting
Cost control
Quality control

Mar 2021 - Aug 2021

6 months

Germany

ITIL Expert, Subproject Lead ServiceNow

MEAG ERGO Asset Management GmbH

Set up project management based on Prince2 with ServiceNow SPM
Transformation management
Resource control based on ServiceNow SPM
Tracking KPI development based on ServiceNow SPM
Harmonize incident management
Create ITIL documents
Create ITIL ServiceNow templates
Implement SIAM concept
Track project progress with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with ServiceNow dashboards
Consider regulatory and legal requirements, e.g., BAIT
Monitoring with ServiceNow SPM

Jul 2020 - Mar 2021

9 months

Germany

Service Manager and Project Manager

Transformation BS GmbH & Co KG

Service manager for carve-out project at Siemens
Project manager for transition project at Siemens
Project/program manager according to Prince2 for various projects
Define work packages, budget control, resource planning
CAB meeting
Software development meetings
Scheduling and automation
Transformation of End User Computing
Set up and manage IAM
Set up and implement SIAM
Communication at CIO level and with parts of the management board
Manage setup and integration of SAP modules
Reporting on various processes and tasks
Reporting on time planning for various projects
Reporting on project progress for various projects
Manage nearshore vendors/providers
Process design
Budget depending on size, from €50,000 to €750,000
Team of 50 FTE

Jun 2020 - Aug 2020

3 months

Germany

ServiceNow Expert/Architect

RWE

Status reporting of the project at C-level
Set up the project according to Prince2 with various stakeholders and subprojects
Handle changes and configuration topics
Lead the CAB
Lead the CMDB jour fix
Escalate changes and configuration topics
Create, coordinate, and update ServiceNow on-call concepts
Reporting on changes and configuration topics
Monitor changes and configuration topics

Oct 2019 - Apr 2020

7 months

Germany

Project Manager

Compusafe Data Systems AG

24/7 manufacturing support projects
IAM single sign-on project, etc.
Transition and transformation project for workplaces/end-user computing based on ServiceNow SPM
Set up a global service desk in Munich, Singapore, Houston (USA) with cloud infrastructure, set up and implement SIAM
SQL Always On setup project in Munich, Singapore, Houston (USA) based on cloud infrastructure
End-of-life project for servers and workplaces in Munich, Singapore, Houston (USA) based on cloud infrastructure
International leadership and communication with the countries involved
Stakeholder management
Integration and end-user enablement
Process modeling
Establish change/change management
Conducted budget planning
Dashboard definition in ServiceNow and regular reporting to stakeholder and senior management via ServiceNow
Task definition in ServiceNow SPM
Use Jira
SIAM implementation
Resource calculation in ServiceNow SPM
Timeframe definition in ServiceNow SPM
MS Office, MS Project, Jira, Visio, ServiceNow
ServiceNow system support
Budget from €75,000 up to €1,250,000
Team up to 50 FTE

Oct 2019 - Jan 2020

4 months

Germany

SharePoint Manager

Continental AG

Implement SharePoint requirements
Document current SharePoint setup
Define SharePoint targets
Implement objectives
Report on current goal achievement

Apr 2019 - Jul 2019

4 months

Germany

ITIL Framework Specialist

UNISYS

Analyzed business transactions
Designed and implemented ITIL processes
Designed and implemented escalation management
Defined and implemented Manager on Duty
Created service catalog and requirements specification
Set up SLA reporting
Created contract draft

May 2018 - May 2019

1 year 1 month

Germany

Change and Configuration Manager / ITSM Expert/Architect

BITMARCK GmbH

Escalated changes and configurations, coordinated and structured the resulting projects
Handled changes and configuration topics
Led the CAB
Led the CMDB jour fixe
Developed ServiceNow and on-call concepts
Scheduling, automation
Escalation of changes and configuration topics
Reporting on changes and configuration topics
Monitoring of changes and configuration topics

Feb 2018 - Apr 2018

3 months

Austria

Incident Manager / ServiceNow Expert/Architect

Uniqa Versicherungs AG Österreich

Set up projects according to Prince2 with various stakeholders and subprojects
Managed ServiceDesk performance in ServiceNow
On-call support with ServiceNow
Provided project status reporting at the C-level using ServiceNow for stakeholders and senior management
Developed on-call concepts
Defined SLAs, SLA handling, KPIs
Handled incidents
Escalated incidents
Reporting
Monitoring

Jun 2017 - Oct 2017

5 months

Berlin, Germany

Project Manager

Vattenfall AG

Island operation project for Berlin power grid
Project for LEAG data center migration outsourcing deal, carve-out
Served as Transition Manager for Managed Workplace project
Rebuilt Service Desk and managed its transition
Implemented applications
Set up and implemented SIAM
Developed and set up infrastructure concept
Developed and set up LAN concept
Developed and set up WAN MPLS concept
Managed and coordinated ICT
Monitored outcomes of each project
Managed file transfer (FTP, etc.)
Used SharePoint for documentation
Developed and controlled project definitions
Created project plan based on definitions
Developed and executed communication plan
Budget €450,000 and €1,000,000
Team of about 12 people

Jan 2017 - May 2017

5 months

Switzerland

Project Manager

Akorn AG Switzerland

Communicated with stakeholders across all providers
Stakeholder management
Integration and end-user enablement
Established change management
Created migration concept
Developed and managed project definitions
Built data center migration with a new structure, production data management, and expanded system landscape
Built cloud-based structure
Managed process data processing
Set up and conducted project monitoring
Implemented managed datacenter (UNIX, Windows XP, Windows 7)
Implemented managed workplace (Windows XP, Windows 7)
Structured and managed infrastructure
Implemented WAN MPLS and LAN concepts
Managed ICT (Active Directory, DNS, DHCP, security, LDAP, client/server technology, firewall, Citrix, etc.)
Set up and implemented SIAM
Managed file transfer (FTP), managed printers, and print servers
System design
Planned and implemented desktop equipment
Set up, managed, and conducted tests
Project reporting specific to stakeholders, steering committees, internal project, etc.
Implemented escalation management
Documented with SharePoint
Budget from €150,000 to €1,300,000
Team size depending on project from 5 to 25 FTEs

Apr 2016 - Jan 2017

10 months

Germany

Substream Lead

T-Systems

ThyssenKrupp infrastructure/network setup and consolidation, coordination and structuring of the network management substream based on Prince2
Set up transition management according to Prince2
Created project plan with MS Project, carve-out project
Resource planning
DNS/DHCP/Firewall/LAN/WAN
Implemented SIAM
Security adjustments and setup
IT infrastructure adaptation
Team leadership, reorganization of the IT team, staff selection based on skills
End-user computing in a network context
Transition project for managed file transfer, managed printers and print servers
Communication with the CIO and senior management as needed
Reporting individual processes and tasks to the CIO
Migration of SAP modules
Set up and managed tests/smoke tests
Monitoring processes and tasks
Negotiations with suppliers, providers/vendors
Budget: €500,000
Team: 25 FTE

Nov 2015 - Mar 2016

5 months

Germany

Interim Service Manager

Schunk

Coordination and structuring of service management based on the ITIL framework, ServiceNow expert/architect
Rebuilding and restructuring service management
Incident, problem, change and demand management, request handling
CMDB structuring and analysis
Work on various ITIL v3.0 processes, implement additional processes
Implemented SIAM
Invoice verification, request handling
Resource planning
Adjustment of IT infrastructure to modern requirements
Team leadership, reorganization of the IT team, staff selection based on skills
Communication with the CIO and senior management as needed
Reporting processes and tasks to the CIO
Monitoring processes and tasks
Negotiations with suppliers, providers/vendors and user help desk
Team: 25 employees

Jul 2015 - Dec 2015

6 months

France

Move Manager

Allianz

Coordination of the move and migration of data centers from Milan to Frankfurt and Paris (Germany, Italy, France), project management based on Prince2
Transformation management and project setup according to Prince2
Set up and managed schedule and budget
International leadership and communication with the involved countries
Data center migration from Milan to Frankfurt
Definition of the T-minus plan
Setup of the runbook
System design of the migrating systems
Coordination of the move for Apache, Cisco, MS SQL, Oracle, UNIX variants (RedHat, Linux, etc.)
Escalation management
Project monitoring
Project reporting
Team: 5 employees

May 2015 - Aug 2015

4 months

India

Rollout Manager

Volkswagen Financial Services

Preparation and execution of the global rollout based on Prince2, coordination of global rollout management in Wolfsburg, Braunschweig, Seoul (Korea), Singapore, Detroit (USA), Dallas (USA), Cape Town (South Africa), Sao Paulo (Brazil), India, etc.
Client-based authentication 802.1X, IAM
Transition management setup of the project according to Prince2, define work packages
Create project plan baseline
Work on the work packages
Definition of the global service infrastructure
International leadership and communication with the respective countries
Prepare the site survey
Prepare the rollout
Set up, manage and perform IAM and smoke tests
Implemented SIAM
Monitor and report on the subproject
Define escalation management
Control project progress
Project documentation
Create reports

Feb 2015 - Mar 2015

2 months

Munich, Germany

Release Manager

Stadtwerke München

Service management tasks
Coordination between requirements management, development management and testing environment, based on ITIL
Working with Omnitracker
Use of SAP
ITIL processes
Coordinate results
Reporting and monitoring

Oct 2014 - Nov 2014

2 months

Bonn, Germany

Consulting Assignment

Postbank Bonn

Analyze demand management and stakeholder management of the Demand Management department at Postbank
Analyze the IT demand process
Analyze the tool landscape
Evaluate the results
Report to management
Budget: €50,000
Team: 7 employees

Jun 2014 - Dec 2014

7 months

Bern, Switzerland

Project Manager

Swisscom

Prepare enterprise cloud, stakeholder and portfolio management for Swisscom, Scrum-based
Set up project transformation management according to Prince2, define work packages
Created the project baseline plan
Manage the work packages
Report to management for enterprise cloud (hybrid cloud, private cloud, public cloud)
System design
Monitor project progress
Document the project
Create reports
Monitor the project
Budget: CHF 2.0 million
Team: 10 FTE

Mar 2014 - Aug 2014

6 months

Germany

Process Consultant

SAP AG

Design ITIL-oriented processes for cloud projects
Design processes for cloud computing
Design and implement ITIL processes
Adapt SAP structure to the new ITIL process landscape
Integrate internal operations team into the client's operations team context
Document the process design
Team: 10 employees

Jul 2013 - Aug 2013

2 months

Germany

Project Manager for ITIL-based Implementation

NCR GmbH

Set up the project according to ITIL V3.0
Define and implement main processes: Incident, Problem, Change, Service Request, Asset
Monitor using SMARTS
Document using SharePoint
Set up Cisco Collaboration
Monitor the project
Report to the client
Team: 10 employees

Jul 2012 - Sep 2013

1 year 3 months

Germany

Program Manager/Director

EON

Transition/transformation/outsourcing/migration project with provider management in France and Germany, based on Prince2
Transformation management, program manager based on Prince2
Stakeholder communication for all providers/vendors
Data center migration from Paris, France to Hanover
Develop migration concept for the data center
Define and manage project scope
International leadership and communication with the affected countries
Stakeholder management
Integration and end-user enablement
Establish change management
Set up and manage SIAM
Set up and conduct project monitoring
Implement the managed data center project (UNIX, Windows XP, Windows 7)
Implement the managed workplace project (Windows XP, Windows 7)
Implement WAN MPLS and LAN concept
ICT management (Active Directory, DNS, DHCP, security, LDAP, client/server technology, firewall, Citrix, etc.)
Managed workplace/desktop configuration, setup, defining lifecycle process flow, etc.
Managed file transfer, managed printer and server
Project reporting (stakeholder-specific, steering committees, internal project, etc.)
System design
Design and implementation of ITIL processes
Implement escalation management
Implement manager-on-duty
Establish user help desk/service desk and create documentation
Outsource parts of service management (nearshore, offshore)
Change management with CAB, change impact analysis
Set up end-user communication
Document using SharePoint
Budget: approx. €2.5 million
Team: approx. 20 employees

Feb 2012 - Aug 2012

7 months

Poland

On-site

Rollout Coordinator

DB Systel

Rollout Coordinator for setting up on-site services in Poland, Italy, Switzerland, France, Germany
Transformation management based on Prince2
Set up project structure with MS Project
Implemented WAN (MPLS) and LAN concept
Set up on-site services
International leadership and communication with the respective countries
ICT management (Active Directory, DNS, security, LDAP, client/server technology, firewall, Citrix, DHCP, etc.)
Set up and managed SIAM
Designed and implemented ITIL processes, designed and implemented escalation management, defined and implemented Manager on Duty
Set up end-user communication
Project reporting
Set up monitoring
Documentation with SharePoint
Budget approx. €1.5M
Team size approx. 10 FTE

Jan 2012 - Mar 2012

3 months

Germany

As-Is Analysis and To-Be Concept for LAN and WAN

Fritz Winter GmbH & CO KG

As-is network structure (physical and logical structure)
Spanning Tree, VLAN
IP address structure (IP planning, subnet planning)
Security issues (firewall, DMZ, TACACS, RADIUS)
Design and implementation of ITIL processes
Service concept
UPS (uninterruptible power supply)
Broadband, IPX, Token Ring, etc.
Budget approx. €1.0M
Team size approx. 5 FTE

Oct 2011 - Dec 2011

3 months

Romania

Subproject Manager for Outsourcing Project

EON for T-Systems International GmbH

Transformation planning/migration project for E.ON's international WAN, based on Prince2 for the UK, Benelux, Sweden and Denmark, Hungary, Bulgaria, Czech Republic, Romania
Transformation management based on Prince2
Coordination, definition, implementation and documentation of the project structure with MS Project
Create and implement WAN (MPLS) and LAN concept
Execute migration project
Communication with the respective countries
Management and coordination of providers
Management and coordination of rollout managers
Change management with CAB, change impact analysis
Contract negotiations
Project documentation
Project reporting
Set up end-user communication
Documentation with SharePoint
Set up monitoring
Budget approx. €5M
Team size approx. 50 FTE

Aug 2011 - Oct 2011

3 months

Belgium

Transition Manager and Project Management Coach

sds Business Service

Transition manager and coach for project management for the individual companies of the Saint-Gobain group (Germany, Netherlands, Belgium, Luxembourg)
Transition management based on Prince2
Inventory of hardware and software assets
Coordination of the service desk for the handover
International leadership and communication with the affected countries
Definition and set up of ITIL processes
Set up and managed SIAM
Change management with CAB, change impact analysis
Transition from the old structure to the new service desk structure
Implementation of the new user help desk/service desk
Implementation and adaptation of processes for downstream units
Budget approx. €1M
Team size approx. 15 FTE

Feb 2011 - May 2011

4 months

France

Bid Manager

T-Systems France

Coordination of proposal development for Novelis
Proposal for building a data center (distributed across Frankfurt, Houston USA, Singapore)
Resource management
Service desk availability planned for 3 time zones, 365x7x24
Data centre services (LAN, SQL databases, Citrix, security, Active Directory, DNS, etc.)
Planning data migration to the new data center
Developed plan for managed workplace
Set up communication with the respective countries
Adaptation of network services (WAN MPLS and LAN) outside and inside the data centers
Implementing computing services in the new structure
Calculated user help desk costs
Project reporting with MS Project
Monitoring based on BusinessObjects
Budget approx. €4.5M
Team size approx. 8 FTE

Nov 2010 - Jun 2011

8 months

Germany

Subproject Lead for Creating an Operational Concept

Nokia Siemens Network

Coordination, definition, implementation and documentation of the operational processes
Development of the process design based on ITIL V3.0
Change management with CAB, change impact analysis
Set up and implemented SIAM
User help desk/service desk incident and problem management
Integration of trouble ticketing systems
IPLS, MPLS, IP-based etc.
Budget approx. €300K
Team size approx. 5 members

Sep 2010 - Feb 2011

6 months

South Africa

Project Manager for WAN Structure Implementation

MAN AG

MAN carve out of Volkswagen Trucks & Buses for Brazil, Germany, South Africa, India
Transformation management based on PRINCE2
Project based on a carve-out concept, separating the workplaces (MAN, Volkswagen)
Project planning based on MS Project
Established communication with the respective countries
Coordination, definition, implementation and documentation of the project processes
Execution of the carve-out based on the existing infrastructure with the necessary extensions to enforce strict network separation
Definition, structuring and execution of work packages: WAN MPLS, LAN, Citrix, firewall, security, managed workplace, managed file transfer, managed printer and servers
Conducted due diligence
Documentation using SharePoint
Project reporting and monitoring
Budget approx. €1M
Team size approx. 20 members

Feb 2010 - Sep 2010

8 months

Berlin, Germany

Program Management/Director

KPMG

Transition from London to Berlin based on PRINCE2
Coordination, definition and execution of work packages with MS Project
Migration concept, transition and transformation management for risk management, solution architecture, financial management, etc.
Due diligence review of the project
Established communication with the respective countries
Project control according to the work packages
Resource management of the implementing workforce
Definition of data center services with implementation of data migration into the new target environment
International leadership and communication with the affected countries (Germany, United Kingdom)
Structuring, execution and implementation of work packages: storage and backup, platform services, application services, internet access, Active Directory, SharePoint, Citrix, file and print services, firewall
Network services connection (LAN and WAN MPLS) in the data center
Implementation of computing services (Citrix-based) in the new data center
Migration of databases into the new data center
Set up of the user help desk/service desk according to the target architecture, 247365 in Germany
SAP transition and implementation of a new version in parallel with the data center restructuring
ITIL documentation, implementation and commissioning
Change management with CAB, change impact analysis
Service desk with incident and problem management
Set up and implemented SIAM
Managed file transfer, managed printer and servers
Project reporting (various stakeholders, steering committee, internal, etc.)
Documentation using SharePoint
Project monitoring
Offshore (India) partial services
Budget approx. €45M
Team size approx. 100 members

Jul 2009 - Apr 2010

10 months

Munich, Germany

Project Manager and Coach for Project Management

MAN AG

Transition and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa, India
Transition management based on PRINCE2
Project planning and structuring with MS Project
Create and implement migration concepts
International leadership and communication with the affected countries
Definition of work packages
Due diligence review of the project
Definition, implementation and documentation of project processes
Control of work package execution (data center, databases, Citrix, LAN, WAN MPLS, etc.)
Set up and implemented SIAM
Negotiation of acceptance with the end customer
ITIL documentation and implementation
Establishment of a user help desk/service desk focusing on incident and problem management
Transformation of managed workplaces
Change management with CAB, change impact analysis
Documentation using SharePoint
Project reporting
Set up project monitoring
Budget approx. €1M–€5M
Team size approx. 20 members

Aug 2008 - Jun 2009

11 months

Germany

Project Manager and Coach in Project Management

MAN IT Services GmbH

Migration, transition and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa
Transition management based on PRINCE2
Project planning and structuring with MS Project
Definition of work packages
International leadership and communication with the affected countries
Definition, implementation and documentation of project processes
Due diligence of the projects
Control of work package execution (data center, databases, Citrix, LAN, WAN MPLS, etc.)
ITIL documentation and implementation
Transformation manager for managed workplaces
Set up a user help desk/service desk specifically for incident and problem management
Set up and managed SIAM
Change management with CAB, change impact analysis
Negotiation of acceptance with the end customer, reporting
Documentation using SharePoint
Project monitoring
Budget approx. €1M
Team size approx. 20 members

Dec 2007 - Sep 2009

1 year 10 months

Wolfsburg, Germany

Interim Manager for Global Service Management Setup

Volkswagen AG

Established service management worldwide (Germany, Italy, France, Poland, Russia, Czechoslovakia, Hungary, United Kingdom, Spain, Portugal, USA, Mexico, Brazil, Argentina, China, Singapore, Malaysia, Korea, Japan, South Africa, India, Australia, New Zealand)
Transition management based on Prince2
Set up project structure with MS Project and executed the project based on the defined work packages
International leadership and communication with the respective countries
Coordination, definition, implementation, and documentation of operational processes internationally based on ITIL V2.0/V3.0
Set up a 24x7 Service Desk in Singapore, aligned with the German Service Desk and integrated into the overall concept, based on the Remedy tool
Created and implemented a WAN MPLS and LAN concept; contacts in India, Singapore, Germany, USA, South Africa
Implemented SIAM
Managed File Transfer (FTP)
Managed Print Server
Implemented escalation management
Implemented Manager on Duty
Introduced a service management tool
Change management with CAB and change impact analysis
Supplier and contract negotiations
Implemented operational processes per country; conducted trainings in each country
Operational management: service desk setup, service management, escalations, and steering of change, problem, and incident processes
Conducted project reporting
Set up User Help Desk nearshore (Hungary, Romania, Slovakia) for parts of the Service Desk (3rd Level Support)
Set up User Help Desk offshore (India) for parts of the service structure
Documentation using SharePoint
Set up project monitoring
Budget approx. €10M
Team size approx. 35 employees

Nov 2007 - Feb 2008

4 months

Switzerland

Project Support for TOTAL VSAT WAN

T-Systems France

Project support for TOTAL VSAT WAN in France and Switzerland
Coordination, definition, introduction, and documentation of the project structure with MS Project
Coordination, definition, implementation, and documentation of operational processes based on ITIL V2.0; created operations concept
Implemented escalation management
Implemented Manager on Duty
Supplier negotiations
Project reporting and monitoring

Feb 2007 - Feb 2008

1 year 1 month

Germany

Project Manager Airbus Asia WAN

Airbus Industries

Project management for Airbus Asia WAN (China, France, Germany), connecting 20 sites in China to the global Airbus network in Toulouse and Hamburg
Transition management based on Prince2
Defined project work packages
Implemented project structure with MS Project
Coordination, definition, introduction, and documentation of processes and services
International leadership and communication with the respective countries (China, India, Germany, France)
Aligned WAN MPLS concept based on blueprint specifications
Implemented WAN MPLS concept according to blueprint specifications
Set up a 24x7 Service Desk in China, including Manager on Duty
Documented and implemented incident, problem, and change management
Implemented SIAM
Implemented escalation management
Implemented Manager on Duty
Coordinated operational units
Project reporting
Set up project monitoring
Budget approx. €25M
Team size approx. 35 employees

Dec 2006 - Oct 2008

1 year 11 months

Munich, Germany

Subproject Manager for Siemens Shared IT Services

Siemens IT Solutions and Services

Subproject manager for Siemens Shared IT Services in Munich (Germany), the Netherlands, the United Kingdom, and Switzerland
Transformation management for shared service integration
Managed the project as the Acceptance Manager
Project planning and management of the transformation using MS Project
International leadership and communication with the respective countries
Coordination, definition, introduction, and documentation of processes
Structured work packages for LAN, WAN MPLS, RAS (Remote Access Service), and INAC (Internet Access)
Implemented SIAM
Managed File Transfer and Managed Print Server
Defined, implemented, and documented services and processes
Interim management until operational handover
Coordinated operational units
Project reporting and monitoring
Budget approx. €35M
Team size approx. 50 employees

Sep 2006 - Mar 2007

7 months

Munich, Germany

Project Manager for Planning Tool Implementation

O2

Project manager for planning tool implementation for the expansion of mobile network operations
Transition management based on Prince2
Project planning and management
Supplier negotiations with P&L responsibility
Managed product selection
Go-live in a test environment
Selection and implementation of the chosen product
Coordinated operational units
Project reporting and monitoring
Budget approx. €0.5M
Team size approx. 3 employees

Sep 2004 - Aug 2006

2 years

Various projects

T-Systems International GmbH

Various projects for Siemens AG, EADS, Eurofighter, Airbus, Allianz, Europcar
Transition management, transformation management based on Prince2
Set up project structure with MS Project
Operations concepts, workflow design
Support as service manager for the Global User Help Desk
Coordination, definition, implementation, and documentation of operational processes internationally based on ITIL V2.0 and V3.0, established escalation management, introduced manager on duty, set up application operations
Set up and implemented SIAM
Change management with CAB
Change impact analysis
Technical basics: Frame Relay, ISDN, Cisco, Nortel, MPLS network, IP-based
Project reporting to various stakeholders
Project monitoring

Apr 2004 - Mar 2005

1 year

Germany

Subproject Lead for Product Management Support

T-Systems International GmbH

Support of product management for MPLS/IPLS products

Nov 2003 - Apr 2004

6 months

Herzogenaurach, Germany

Project Manager for new workplace rollout

Adidas

Rollout of new workplaces in Germany, France, and the USA

Jul 2002 - Nov 2003

1 year 5 months

France

Subproject Lead for Operations Preparation

Europcar

Operations preparation in Germany, France, Spain, Italy, Portugal, and the United Kingdom

Jul 2002 - Jun 2003

1 year

Austria

Project Manager for integrating new banks

IT-Austria

Integration of new banks via WAN MPLS and LAN

Jul 2002 - Oct 2002

4 months

Germany

Subproject Manager for Service Desk setup

Deutsche Bank

Service Desk setup

Dec 2001 - Jun 2002

7 months

Italy

Subproject Manager for WAN, MPLS and LAN network takeover

Siemens AG

WAN, MPLS and LAN network takeover in Italy

May 2001 - Jul 2001

3 months

Germany

Project Manager for system and network analysis

Drechselmayer Kabelsysteme

System and network analysis

Jan 2001 - Dec 2001

1 year

Switzerland

Subproject Manager

Hypovereinsbank

Subproject Manager for the encryption industry in Germany, Switzerland and Austria

May 2000 - Aug 2000

4 months

Germany

Project Manager for connecting to Deutsche Börse

RaboBank Deutschland

Connection to Deutsche Börse

Mar 2000 - Dec 2000

10 months

Hanover, Germany

Project Manager and Coach in Project Management

Berufsgenossenschaft Bau

Restructuring of the LAN network

May 1999 - Jan 2001

1 year 9 months

Menden, Germany

Project Lead for the Year 2000 conversion

Kabelmetall Menden

Year 2000 conversion of a production control system

Apr 1998 - May 2000

2 years 2 months

Libyan Arab Jamahiriya (Libya)

Consultant for Network Implementation and Data Center Expansion

Veba Oil & Gas Operations Libya

Consulting on network implementation and data center expansion

May 1997 - Mar 2000

2 years 11 months

Munich, Germany

Subproject Manager for a new WAN MPLS environment

Hypovereinsbank

Subproject manager for a new WAN MPLS environment/migration project

Jan 1989 - Dec 1997

9 years

Lecturer/Trainer

Digital Equipment

Lecturer/Trainer Programming
Lecturer/Trainer Operating Systems
Lecturer/Trainer WAN and LAN Technology

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (20.5 years), Banking and Finance (6 years), Automotive (4.5 years), Manufacturing (4.5 years), Energy (4 years), and Telecommunication (3.5 years).

Information Technology

Banking and Finance

Automotive

Manufacturing

Energy

Telecommunication

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (32.5 years), Project Management (25.5 years), Operations (11 years), Quality Assurance (1.5 years), Procurement (1 year), and Product Development (1 year).

Information Technology

Project Management

Operations

Quality Assurance

Procurement

Product Development

Skills

Project Management According To Prince 2
Program Manager
Test Manager
Transition Manager
Transformation Manager
Operating Target Model
International Leadership (E.g., Germany, China, India, Singapore, France, United Kingdom, Italy, Russia, Usa, Mexico, Brazil, Argentina, Paraguay, Etc.)
Service Management According To Itil
Process Management Based On Itil
Stakeholder Management
Solution Analysis
Presentation Skills
Analytical Mindset
Goal Orientation
Team Player
Test Manager
Change Management
Connecting/enabling End Users
Interdisciplinary And Independent Way Of Working
High Social Skills
Operating Systems (Unix, Ms-windows, Openvms)
Hardware (Cisco, Ibm, Motorola, Nortel, Hewlett Packard, Etc.)
Networks (Lan/wan, Tcp/ip, Decnet, Terminal Server) And Telecommunications (Mpls, Voip, Frame Relay, Atm)
Databases (Oracle, Rdb, Ms Access)
Cloud Infrastructure, Business Integration, Public Cloud, Private Cloud, Hybrid Cloud, Enterprise Cloud
Itsm, Remedy
Servicenow (Itsm, Itom, Spm, Csdm)
Managed File Transfer
Managed Printer And Print Server
Sharepoint
Citrix, Active Directory, Dns, Dhcp
Security, Security Concepts
Back-office Applications Ms Office, Ms Project, Ms Visio, Ms Excel, Ms Word, Ms Access, Jira, Jira Xray, Bi, Confluence, Azure Devops, Ms Dynamics, Kanban, Process Modeling
Programming In Office Applications
Itil V4 (Not Certified) As Work Basis, Self-study
Itil V3 (Not Certified) As Work Basis, Self-study
Prince2 (Not Certified) As Work Basis, Self-study
Scrum Master (Not Certified) As Work Basis, Self-study
Program Management, Project Management And Rollout Management In Ict, Telecommunications, Operations Processes
Interim Management In Service Management For Ict, Data Center Operations, User Help Desk/service Desk, Delivery Management
Operating Manuals Created Based On Itil Best Practices, Definition, Implementation And Documentation Of Operational Processes And Operational Readiness According To Itil Process Standards V3.0/v4.0 Best Practices, Change Management, Incident Management, Problem Management, Process Documentation And Application Operations
Defined And Implemented Escalation Management
Establishing Manager On Duty
Test Manager
Sap Structure Knowledge As Project Lead
Building Service Desk, User Help Desk
Transition And Transformation Of Workplaces/end User Computing
Requirements Management, Demand Management
Reporting Based On Infovista And Business Objects Etc.
Contract Management
Coaching In Project Management And Program Management
Preparing And Giving Presentations, Lessons Learned
Scheduling And Automation
Automotive Suppliers, Automotive, Banks, Electrical/electronics Industry, Manufacturing Industry, Oil And Gas Industry, It Services, Mechanical Engineering, Hardware/software Companies, Insurance

Languages

German

Native

English

Advanced

French

Intermediate

Spanish

Elementary

Italian

Elementary

Education

Oct 1983 - Jun 1988

Technical University of Munich

Dipl.-Ing. Mechanical Engineering - Process Engineering · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technical University of Munich

Physics · Munich, Germany

Oct 1968 - Jun 1979

High school

German high school diploma

Certifications & licenses

ISO 27001 Certification

Project Management IHK Regensburg

Profile

Created

January 2025

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary), Italian (Elementary).

How many years of experience does Ralf have?

Ralf has at least 35 years of experience. During this time, Ralf has worked in at least 52 different roles and for 56 different companies. The average length of individual experience is 1 year and 7 months. Note that Ralf may not have shared all experience and actually has more experience.

What roles would Ralf be best suited for?

Based on recent experience, Ralf would be well-suited for roles such as: Test Manager and Subproject Leader, Subproject Lead Test & Acceptance, ServiceNow Expert/Architect.

What is Ralf's latest experience?

Ralf's most recent position is Test Manager and Subproject Leader at SvenMahn IT GmbH & Co. KG.

What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for SvenMahn IT GmbH & Co. KG, Deutsche Telekom Business Solutions GmbH, LBBW, DB Cargo, and Die Autobahn GmbH des Bundes.

Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology (IT), Banking and Finance, and Automotive. Ralf also has some experience in Manufacturing, Energy, and Telecommunication.

Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Ralf also has some experience in Quality Assurance (QA), Product Development, and Procurement and Purchasing.

Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology (IT), Banking and Finance, and Manufacturing.

Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Project Management, Information Technology (IT), and Quality Assurance (QA).

What is Ralf's education?

Ralf holds a Bachelor in Process Engineering from Technical University of Munich.

Does Ralf have any certificates?

Ralf has 2 certificates. These include: ISO 27001 Certification and Project Management IHK Regensburg.

What is the availability of Ralf?

Ralf is immediately available full-time for suitable projects.

What is the rate of Ralf?

Ralf's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.