Silke Wöhning - Head of Project Management and Consultancy

Hamburg, Germany

Experience

Nov 2022 - Jan 2023

3 months

Head of Project Management and Consultancy

Systemtechnik GmbH

Planning projects and consulting services: professional, technical and commercial aspects with a focus on transformation in public transport
Identifying and assessing project risks with development of measures and recommendations to minimize and avoid risks
Evaluating projects and reporting
Executing projects and delivering consulting services on time, with quality and within budget
Forecasting projects, hardware and consulting services
Leading and managing staff, both disciplinary and technical
Team development and coaching
Resource planning across multiple locations
Stakeholder management
Customer management with service and support
Developing contingency plans

Jan 2022 - May 2022

5 months

Hybrid

Project Manager Harmonization/Migration of Health Insurance Billing System

ARAG SE

Project management consulting (hybrid)
Coaching project managers and project teams
Managing the GEPAS rechnet KV project
Analyzing domain-specific requirements
Defining work packages and actions
Implementation and project planning
Controlling project progress
Managing project risks, identifying and assessing risks
Developing measures and recommendations to minimize and avoid risks
Monitoring implementation measures
Test management
Resource planning
Reporting
Stakeholder communication and management
Advising on budget monitoring

Sep 2021 - Dec 2021

4 months

Project Manager Digital Transformation e-Ticketing

Atron electronic GmbH

Leading projects for public transport customers
Multi-project management, technical and commercial
Agile project management and reporting
Risk management
Project and hardware forecasting
Test management and acceptance with documentation and sign-off
Delivering software and hardware and handling commissioning
Software engineering with embedded development
Stakeholder management
Change request management
Planning, estimating and implementing release management
Planning and controlling software installations
Managing external service providers and suppliers
Developing contingency plans
Customer communication and management
Leading customer teams for product and application development and acceptance
Sales support

Feb 2019 - Sep 2021

2 years 8 months

Strategic Consultant and Project Manager

A.R.F. Consult GmbH

Strategic consulting and implementation of new projects
IT strategy and IT governance
IT process analysis, design, optimization and management
Change management
IT risk management
IT quality management
Project management

Mar 2018 - Dec 2018

10 months

Program Manager Web Asset Governance

Deutsche Bank AG

Leading the Web Asset Governance program (audit issue)
Policy strategy and target operating model
Planning, controlling, monitoring phases: preparation, transition, review, approval and publishing
Implementing a target operating model for policy management
Implementing an information security controls inventory
Developing a control repository and re-engineering web asset management processes
Optimizing project and communication structures
Leading an interdisciplinary steering committee
Classic and agile project management including reporting, KPI tracking, risk acceptance and risk deferral
Managing external service providers
Change management plan (change governance framework)
Program management in Clarity and Microsoft Project Server
Stakeholder management

Sep 2017 - Dec 2017

4 months

Project Manager Program Connect

Deutsche Bank AG/DB Direkt GmbH

Implementing a digital omnichannel customer platform for call centers (email, social media, voice, chat)
Consulting and supporting project management for the email rollout workstream (Genesys WDE)
Realignment, design, and organization of call center processes: email handling, application, control, reporting, process documentation
Process redesign for email handling (as-is and to-be analysis)
Customizing CRM requirements for the omnichannel platform
Migration and transition to the omnichannel platform (Genesys WDE)
Transformation from Lotus Notes to Outlook
Test management (creation and review of test cases, test execution, and documentation)
Review of project documentation and contracts
Management of external service providers and suppliers

Jan 2016 - Aug 2017

1 year 8 months

Strategic Consultant and New Project Implementation

A.R.F. Consult GmbH

Strategic consulting and implementation of new IT projects
IT strategy and IT governance
IT process analysis, conception, optimization and management
Change management
IT risk management
IT quality management
Project management

Sep 2014 - Dec 2015

1 year 4 months

Program Lead db Social Media Access Services (dbSMACS)

Deutsche Bank AG

Deputy program lead for dbSMACS for global social media access
User Acceptance Test (UAT) coordination in EMEA, US, and APAC
Transformation of organizational processes for social media access
Project support for governance processes and corporate communication
Implementation of the cloud-based Socialite solution by Actiance
Adjustments for ServiceNow rollout
Test management, piloting, and deployment
Compliance consulting, business requirements consolidation, and evaluation
Updating social media policy and retention of social media data
Management of external service providers and suppliers

Jul 2013 - Sep 2014

1 year 3 months

Strategic Consultant and New Project Implementation

A.R.F. Consult GmbH

Strategic consulting and implementation of new IT projects
IT strategy and IT governance
IT process analysis, conception, optimization and management
Change management
IT risk management
IT quality management

Oct 2012 - Jun 2013

9 months

Project Lead for International Multi-Project Management in Public Transport and Ticketing

Höft & Wessel AG

Planning, management, controlling and monitoring (quality, scope, time, cost/budget)
Reporting and risk management
Project and hardware forecasting
Test management and acceptance (test cases, functional acceptance test)
Delivery management and commissioning of software and ticket machines
Stakeholder management and forecasting for projects and hardware
Project portfolio planning and management
Creation of technical concepts
Embedded software development
Change management and identification of improvement potential
Technical support
Release management
Customer service and support
Management of external service providers and suppliers
Customer management and sales support

May 2012 - Sep 2012

5 months

Consultant / Functional Architect for the Distance Maintenance Tool

Deutsche Bahn AG/DB Systel

As-is analysis for the Distance Tool (processes, systems)
Requirements analysis, gathering and definition
Alignment and harmonization with the requirements of the route determination project
Design of process optimization and functional and technical architecture
Cost estimation for the Distance Maintenance Tool
Conducting workshops
Change management and stakeholder management
Development of a strategy to expand the DB Regio portfolio

Feb 2011 - May 2012

1 year 4 months

Strategic Consultant and Project Manager

A.R.F. Consult GmbH

Strategic consulting and implementation of new projects
IT strategy and IT governance
IT process analysis, design, optimization and management
Change management
IT risk management
IT quality management
Project management

Aug 2010 - Jan 2011

6 months

IT Consultant Business Analysis/Requirements Analysis

Swiss Life AG

Gathering, aligning and consolidating business requirements for the commission system
Design of the business concept for web integration of sales and partners into the data warehouse
Change management
Defining data boundaries for reporting
Segmentation of business partners
Optimization of sales structures and processes
Organizational development and business process analysis
Creation of requirement specifications and requirement analyses
Stakeholder management

Feb 2009 - Aug 2010

1 year 7 months

IT-Consultant

LV Consulting GmbH

Consulting on IT strategy, project management, quality management, change management, test management, risk management, service management, infrastructure, process management/optimization
Coaching in IT consulting

Mar 2008 - Jan 2009

11 months

IT Change Manager

Swiss Life AG

Planning and tracking of application changes
Bundling application changes into releases
Administration of the change management workflow system
Coordination with clients, application owners and other change managers
Ensuring adherence to the change process
Organizing and leading the senior management coordination committee
Supporting delivery and release management
Incident management, portfolio planning, project management, test management, risk management, stakeholder management

May 2007 - Dec 2007

8 months

Requirements Analysis and Management Consultant

Deutsche Bahn AG/DB Systel

Created high-level and detailed designs for a new pricing model
Change management and project coordination
Supported the project lead
Stakeholder management
Test management
Designed delivery management and rollout

May 2006 - Aug 2006

4 months

IT Requirements Management Architect

Bundesagentur für Arbeit

Advised and developed detailed concept to implement IT requirements management using Remedy ARS
Defined workflow and phase model
Mapped the workflow and phase model in Remedy ARS

Dec 2005 - Jan 2006

2 months

IT Quality Management Consultant for Inventory Management and Branch Systems

ITELLIUM Systems & Services GmbH

Advised on change management and quality assurance
Conducted as-is analysis of processes in development projects
Modeled business processes in ARIS
Defined and implemented standard processes and methods

Feb 2005 - May 2005

4 months

IT Quality Manager

VR Kreditwerk Schwäbisch Hall AG

Built an ISO-compliant quality management system
Developed and enhanced quality management methods and handbook
Defined cross-project quality objectives and standards
KPI reporting
Coached and supported quality assurance measures
Conducted project and process audits (especially ITIL)
Modeled processes in ARIS
Designed workflow concepts and coordinated IT audits

Jan 2002 - Jan 2005

3 years 1 month

IT-Consultant

LV Consulting GmbH

Advised on project management, quality management, change management, test management, service management, infrastructure/IT services, and process management/optimization
Provided coaching in IT consulting

Aug 2001 - Dec 2001

5 months

IT Coordinator and Team Lead Business Process Analysis

Deutsche Post EuroExpress GmbH

Business process analysis and modeling for Customer Services
IT coordination for operational logistics systems and development
IT design and business process design with focus on CRM and help desk
Implementation of Remedy ARS for Customer Services

Jan 2001 - Jun 2001

6 months

Project Manager Sales Information Systems Postbank

Deutsche Post AG

Migration of Postbank's sales information systems into Deutsche Post AG Group
Planning, management, controlling and monitoring (quality, scope, time, cost/budget, milestones)
Reporting and risk management
Stakeholder management
Analysis of infrastructure and interfaces at Postbank
Introduction of quality management standards in software development
Design and optimization of business and IT processes
SLAs, resource management, leadership and development
Coaching of project teams and managers

Jan 2000 - Sep 2000

9 months

Team Lead / Consultant Sales System Development

Deutsche Bahn AG/TLC GmbH

Conceptual design of a new sales system (high-level and detailed design) with CRM and direct sales via internet and call center
Team leadership of call center
Requirements analysis, process design and business process modeling with ARIS
Business process reengineering
Change management and risk controlling

Aug 1999 - Jan 2000

6 months

Consultant Test Concept Passenger Transport

Deutsche Bahn AG/TLC GmbH

Creation of test concept for quota-based offers in passenger transport
Definition of test cases (Java development)

Jun 1999 - Aug 1999

3 months

Project Manager for Virtual Ticket Implementation

Deutsche Bahn AG/TLC GmbH

Project management: planning, steering, controlling and monitoring
Reporting and risk management
Test management, delivery management, commissioning
Process analysis and modeling
Interface analysis and design
User training and documentation creation

Oct 1997 - May 1999

1 year 8 months

Project Manager for Y2K Certification

Deutsche Bahn AG/TLC GmbH

Quality management and project management for the Y2K transition in passenger transport
Inventory of production applications and interfaces
Cross-functional project management
Planning, control, and monitoring
Testing and certification of IT systems
Tool consulting for Y2K analysis and automated tests

Nov 1996 - Sep 1997

11 months

Manager Customer Care Business

Swiss Telecom AG

Program management of functional requirements for the new billing stream
Design and management of billing entry system development
Stakeholder management and interface design
Incident and change request management
Audits for software development
IT recruiting for business process analysis
OO modeling

Jan 1996 - Sep 1996

9 months

Head of Professional Services

BMW AG/Softlab GmbH

Services: consulting, system and application development, support, training, and production operations
Strategic IT alignment
Sales support
Process optimization and helpdesk design
User training, quality management, and ISO certification
Staff management and recruiting
Change management and risk control

Sep 1993 - Dec 1995

2 years 4 months

Consultant

IAS Ingenieurbüro A. Scheurer

Design and implementation of IT infrastructure
Design for application development in retail
Staff development and leadership

Jul 1991 - Aug 1993

2 years 2 months

Head of Technical Application Development

Mannesmann AG/Hartmann & Braun AG/Schoppe & Faeser GmbH

Business Process Reengineering
Redesign of IT systems and performance improvements
Strategic and operational IT concepts
System and application development
Process analysis, design, and management
Change management and organizational development

Oct 1988 - Jun 1991

2 years 9 months

Project Manager Project Management System

SP Reifenwerke GmbH

Concept and implementation of computer-supported processes for project management, design and production
Cost-benefit analyses
Pilot standardization and rollout of project management system
QA measures and data exchange via IGES
Development of CATIA macros

Nov 1984 - Sep 1988

3 years 11 months

Software Developer CAD-3D

Siemens AG

Development of a CAD-3D system with applications (NC, simulation, CAD-2D/drawing management)
Focus on CAGD/graphics
Programming in FORTRAN and C on UNIX and workstations

Skills

Professional Experience

Cost-benefit, Organizational And System Analyses For The Strategic Alignment Of It/org
Developing And Implementing Strategic And Operational It Concepts
Designing And Executing It, Software Development And Organizational Projects
It Organization, Organizational Development
Program And Project Management (Organizational, Commercial And Technical)
Risk Management
Quality And Test Management
Compliance
It Governance
Stakeholder Management
Change Management
Process Analysis, Design/optimization And Management
Requirements Management
Offer, Order And Contract Management
System And Application Development
Architecture/it Infrastructure
Managing Service Providers/suppliers
Delivery And Implementation Of It Systems
It Operations
Customer Service And Support/helpdesk
Consulting
Team Leadership And Development
Revenue/result And Budget Responsibility

Technical Knowledge

Hardware: Ibm, Siemens, Dec, Hp, Pc
Operating Systems: Mvs, Bs 2000, Vms, Unix, Dos, Microsoft
Programming Languages: Algol 60, Fortran, Pascal, Lisp, Sas, Sql, 4gl, C, C++, Visual Basic, Visual C++, Java/j2ee
Databases: Db2, Ingres, Oracle, Access, Ms Sql Server
Cad Systems: Sigraph, Catia, Ruplan
Case Tools: Maestro Ii, Teamwork
Object-oriented Tools: Paradigm Plus, Select, Innovator, Rational Rose, Enterprise Architect
Object-oriented Analysis And Design (Booch, Rumbaugh, Uml)
Methodologies: Prince2, Pmp, Waterfall And V-model, Rup, Agile, Scrum
Quality/service Management: Compliance, Iso 9000 Ff, Itil
Testing: Hp Quality Center, Hp-alm
Networks: Tcp/ip, Ethernet, Token Ring, Decnet, Novell, Microsoft
Mainframe, Client-server And Middleware-based Architectures
Crm Systems, Genesys Wde, Business Intelligence
Sap: Ca, Fi, Co, Lo, Sd, Mm, Pp
Standard Software, Especially Aris, Remedy, Ms Office, Ms Office 365, Lotus Notes, Web Technologies, Social Media, Socialite, Active Directory, Sharepoint, Ms Project, Clarity, Servicenow, Jira, Confluence, Kanban, Ms Teams, Itil, Workday
Business Administration
Industries: Logistics, Banking/financial Services, Retail, Public Administration