Ralf Borchardt

Business Owner of the Central Funding Platform

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Hamburg, Germany

Experience

Mar 2023 - Present
2 years 11 months
Berlin, Germany

Business Owner of the Central Funding Platform

BMWK

  • Digitization of processes in a complex federal environment to increase the competitiveness of economy
  • Supplier management and organizing IT systems development
  • Focus on quality assurance and TQM
Dec 2022 - Feb 2023
3 months
Dortmund, Germany

Consultant

Evidia

  • Creation of an RFP for MCS – Managed Client Services including comprehensive contract management
  • Master Agreement, SOW, Service Description, SLA/KPI Agreement, Governance, Change Processes, Data, Security and IP Protection, and Acceptance
May 2022 - Nov 2022
7 months

Researcher (Sabbatical)

Scientific Research

  • Scientific Research on e-Government, MarTec (Marketing Tech) and Poisson Distribution
Aug 2021 - Apr 2022
9 months
Frankfurt, Germany
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PAYONE

  • Business Process Modelling and Reengineering
  • As-is analysis of current processes
  • Identification of potentials for standardization and optimization
  • Integration with ITIL processes
Sep 2020 - Aug 2021
1 year
Berlin, Germany

PMO Lead in Transition and Transformation

HOWOGE

  • Full scale Outsourcing of services
  • Contract Management
  • Requirements & Change Management
  • Supplier Management
  • Performance Management
  • Coaching
  • Ensuring compliance with ITIL prescriptions
Aug 2020 - Sep 2020
2 months
Cotonou, Benin

Consultant

PAC – Port Authority Cotonou

  • Review of a complex RfP and requirements analysis, including proposal for contract management
Feb 2020 - Jul 2020
6 months
Paris, France

PhD Candidate

International School of Management (ISM Paris)

  • Finalization and defense of PhD Dissertation: "Cultural conflicts and counterstrategies in international IT systems development outsourcing (India vs. Germany)"
  • Insights immediately apply to national ventures
Oct 2019 - Jan 2020
4 months

Project Management

omneva Group GmbH

  • Introduction of project and process management across international subsidiaries
  • Organizational change management
  • Synchronization and standardization
  • Cultural change at subsidiaries
  • Renewal of leadership principles
  • Set up and design of project patterns for large corporations/customers
Mar 2017 - Sep 2019
2 years 7 months
Lindau, Germany

Interim Division Lead Central Services

Stadtwerke Lindau

  • Turnaround as well as implementation and enforcement of new leadership principles; modernization of organization; cultural change; change management; soft factors as prerequisites for digitization
  • Operational responsibility for budget, team and results
  • Crisis management and organizational context
  • Transformation of functions to processes including change management and organizational design
  • Digitization of processes
  • Sourcing/outsourcing and new business models
  • Innovation as well as organizational and cultural change of division
  • Implementation of service and customer orientation principles
  • Re-alignment of team
  • New leadership principles
Apr 2016 - Feb 2017
11 months
Stuttgart, Germany

Interim Service Owner MSK

DEKRA

  • Global introduction and implementation of MSK toolset as a corporate service standard across 14 national organizations
  • International project acquisition in a highly heterogeneous environment
  • MSK stands for Mobile Starter Kit, a company-owned tool for the accelerated development of mobile apps
  • Creation and positioning of the service compliant to ITIL standards including incident, problem, requirements, change, demand management, and business relationship management
May 2014 - Oct 2014
6 months
Cologne, Germany

RfP Consultant

Gothaer Systems / Navisco

  • Evaluation of outsourcing of IT operations
  • Full life-cycle until evaluation of supplier offers
  • T&C negotiation for FABO
  • Preparation of final management proposal
  • Supplier and offer management
  • Contract and requirements management
Jun 2013 - Feb 2014
9 months
Frankfurt, Germany

Analyst and Consultant

Deutsche Lufthansa / Navisco

  • Consolidation and harmonization of sourcing contracts on a company-wide basis, across all subsidiaries
  • Application management and support, operations, project standardization and deployment
  • Contract and requirements management
Jan 2013 - Mar 2016
3 years 3 months
Lomé, Togo

Project/Program Manager

TIL / MSC / RBS / LCT

  • Ensure timely implementation of adapted new system and processes, encompassing Ship and Yard Planning, Import/Export as well as integration with outside systems
  • Integration with third party systems
  • Comprehensive project life-cycle: from requirements definition to testing and implementation
  • Particular attention lies on Gap analysis and Change Request Management
  • Project finalized in budget and time; all quality goals accomplished
Jan 2013 - May 2013
5 months
Hamburg, Germany

Analyst and Consultant

Vattenfall / Navisco

  • Development of an initial sourcing strategy for short- to mid-term use in a changing and complex environment, including consolidation goals and requirements
  • As-is analysis of current system landscape
  • Development of clustering criteria (system L/C, processes and technologies)
  • Clustering of systems for common sourcing strategy
  • Evaluation of clusters regarding both sourcing ability and market dimension
  • Formulation of sourcing strategies for each cluster, including near-shore, on-shore, off-shore
  • Re-consolidation of sourcing strategies to address di-synergies and ensure seamless processes
Sep 2011 - Jul 2012
11 months
Karlsruhe, Germany

Analyst and Consultant

Fiducia

  • Define logical and system requirements deriving from existing contracts, including in-depth contract analysis and evaluation in order to improve effectiveness and efficiency of purchasing, service provisioning and contract management
  • Task encompassed commercial and legal aspects as well as business modeling techniques (ERD)
Jan 2011 - Dec 2012
2 years
Marseille, France

Project/Program Manager

TIL / MSC / RBS / Seayard FOS

  • Ensure timely implementation of adapted new system and processes, encompassing Ship and Yard Planning, Import/Export as well as integration with outside systems
  • Comprehensive project life-cycle: from requirements definition to testing and implementation
Sep 2009 - Sep 2011
2 years 1 month
New Delhi, India

Liaison Manager / Relationship Manager

Hamburg-Sued Shipping Line / Lufthansa Systems

  • Overcome frictions between the German team (100) and the Indian system integrator (150), increase efficiency, smooth cooperation and communication, and overcome cultural barriers
  • Onsite trouble shooting, coaching and advising team members, requirements management, and escalation management
  • Tools and techniques applied: seminars and workshops, daily operations, personal coaching, leading-by example, influencing through formal and informal nets, and empirical and qualitative analyses and reports
  • Insights gained form the basis of PhD dissertation
Feb 2009 - May 2009
4 months
Ulm, Germany

Project Manager

EADS Secure Networks GmbH

  • Preparation of a large and complex offer for the operations of a Germany-wide digital network
  • Quality Manager and Trouble Shooting
  • Preparation, implementation, and check of quality standards in regard to "Technical Operations" and "IT-Systems"
  • Balancing and matching of requirements of customer and supplier capabilities
  • Analysis of offered products, services, and target groups
  • Content check as well as check of structural alignment
  • Ensuring consistency with all related modules (Transition, Security, IT-Systems, Service Level Management, Documentation, Test Platform, Organization & Cooperation, Process & Technical Interfaces, Commercial, Legal)
Jul 2008 - Nov 2008
5 months
Gelsenkirchen, Germany
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Sozialwerk St. Georg

  • Auditing of RfP process and evaluation of supplier offerings regarding Outsourcing
  • Services to be outsourced: Hosting, Managed Client Services, Service Desk
  • Development of evaluation matrix and analysis of offerings
  • Design of high-level contract structure and negotiation strategy
Apr 2008 - Aug 2008
5 months
Hamburg, Germany
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HanseNet

  • Emergency assignment in order to minimize the dramatically increased number of non-planned manual Service Requests
  • Substantial cost reduction and improved customer service quality by shortening call time and AHT (Average Handling Time)
  • Analysis of shortcomings (both qualitative and quantitative)
  • Re-alignment of processes, organizational units, and IT systems
  • Identification, ranking, and implementation of required changes
  • Identification and analysis of complex long-term IT requirements and strategy
  • Preparation and pipelining of short-term IT requirements
Oct 2006 - Mar 2007
6 months
Montreal, Canada
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Bombardier

  • Definition of global approach in regard to Records Management in order to minimize cost and risk from product liability and audit requirements (SOX)
  • Identification of weaknesses and ranking of business requirements
  • Review of basic requirements towards Record Management systems and processes according to ISO standards and feasibility analysis
  • Consolidation and definition of functional and architectural requirements across various business areas
  • Analysis of generic and specific IT requirements as a basis for the global RfP, including long-term preservation, archiving, and disaster recovery concepts
  • Development of evaluation criteria and preparation for selection of vendor and integrator
Sep 2006 - May 2008
1 year 9 months
Munich, Germany

Negotiation and Contract Manager

Qimonda AG (Infineon, Siemens)

  • Negotiation and Contract Management of complex RfP processes: Outsourcing of SAP hosting services, global Managed Client Services (14,000 clients across 14 countries), and Service Desk
  • Negotiation lead and contract management towards vendors and system integrators
  • Responsible for full life-cycle of procurement process from RFI/NDA to signed contract
  • Governance and escalation procedures
  • Corporate Governance
Jun 2006 - Feb 2007
9 months
Geneva, Switzerland
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OnAir (Joint Venture EADS/SITA)

  • RfP preparation and requirements management, including definition of business requirements for service description from scratch: business processes and informational needs (data modeling)
  • Evaluation of suppliers and definition of business requirements for billing, settlement, and reconciliation
  • Detailed data and process modeling for billing and settlement
  • Harmonization of processes and data interfaces with partners
  • Current and proposed system analysis, design, development, and integration
  • Preparation of RfP for Customer Care & Billing and Reconciliation System from scratch
  • Both commercial and technical negotiations, including vendor and scope management
Sep 2003 - May 2006
2 years 9 months
Düsseldorf, Germany

CEO

envito GmbH

  • Introduction and evaluation of new business models in both the private and corporate sector
  • Operational services partly based upon own infrastructure
  • Trade Sales
Sep 2001 - Dec 2004
3 years 4 months
Hamburg, Germany

CEO

Consultants Unlimited GmbH

  • Provision of IT contractors
Jul 2001 - Dec 2011
10 years 6 months
Düsseldorf, Germany

Member of the Supervisory Board

acoreus Aktiengesellschaft

  • Market leader in its segment providing telco services for corporate customers
May 2000 - Jul 2001
1 year 3 months
Düsseldorf, Germany

Member of the Board of Directors

acoreus Aktiengesellschaft

  • Start Up management: scaling from 3 employees up to 120
Jan 2000 - May 2000
5 months
Lübeck, Germany

Designated CEO

Mobile Voice Solutions AG i.G.

  • Start-up consultancy for health care solutions
  • New solution offering for hospitals: WIFI-based technology integrated with electronic patient files
  • Market research and customer analysis
  • Review of financial requirements and management alignment
Jan 1999 - Dec 1999
1 year
Vienna, Austria

Interim Requirements Manager

UTA – United Telecom Austria

  • Set-up and management of organization and processes in the Project Management Office (PMO)
  • Design and establishment of all-encompassing effective and efficient requirements and change management processes
  • Process design: bottlenecks, prioritization, ranking, conflict and escalation management
  • Supplier, contract, scope, and delivery management
  • Time-to-market management
  • Full life-cycle RfP/RfQ
  • Establishment of top level steering committee
Jul 1997 - Dec 1999
2 years 6 months
Hamburg, Germany

Member of the Board of Directors

LINE Consulting AG

  • Management and IT consultancy services
Oct 1996 - Dec 1998
2 years 3 months
Essen, Germany

Manager PMO and Project Manager

o.tel.o

  • Design, setup and management of Project Office and project management processes, including document management and delivery management
  • Reengineering of Order Management Process to raise fulfillment capacity from 1,000 to 3,000 instances per day
  • Design, implementation and management of project management approach and systems integration methodology
  • Requirements management: ensure that high-level and complex business requirements be met and implemented in detail
  • Current systems evaluation and migration/implementation strategy
  • Operational management of interfaces between business departments, IT department and suppliers
  • Design, implementation and operational management of long-term operational business requirements management and change management process
  • Scope management (versioning and re-versioning of delivery packages), implementation strategy, and re-negotiation
  • Coaching of formal sub-project managers and trouble shooting
  • Conflict, risk, and escalation management
May 1995 - Sep 1996
1 year 5 months
Hamburg, Germany

Business Analyst and Developer

Hapag-Lloyd

  • Operation of current systems interfaces
Dec 1988 - Apr 1995
6 years 5 months
London, United Kingdom

Consultant and Manager Business Process Reengineering

James Martin Associates / Texas Instruments

  • Full life-cycle systems development using Information Engineering Methodology (IEM) and I-CASE Tools
  • ISP – Information Strategy Planning
  • BAA – Business Area Analysis
  • BSI – Business System Integration (Design & Development)
  • Various projects at the interface between business and IT at Revisuisse (Zurich), Baur Versand (Burgkunstadt), and Hapag-Lloyd (Hamburg)
Oct 1978 - Present
47 years 4 months
Hamburg, Germany

CEO

Horst Borchardt GmbH

  • Provision of IT contractors since 1994
  • Originally founded as a trading business in 1978
  • CEO of the company since 1982

Summary

Ralf Borchardt, Dipl.-Ing.oec., MBA, DBA, PhD Year of birth: 1959 In business since 1978 Ralf Borchardt has filled various business- and IT-related positions since 1988 in

  • International Project and Program Management
  • Leadership, Coaching and Cultural Change in Digitization and Transition & Transformation Projects; Design Thinking
  • Liaison Management, Cross-cultural Management, Multi-cultural Management
  • Change Management and Transition/Transformation Management
  • Transformation from Functional Design to Process and Solution Orientation
  • Team Forming, Re-Alignment of Leadership Principles and Coaching
  • Crisis Management
  • Project Management Offices (PMO): Set-up and operational Management
  • Development of Sourcing Strategies
  • Offshoring/Outsourcing/Nearshoring: RfP Management (full life-cycle); Bid Management
  • Outsourcing: SAP Hosting, Managed Client Services
  • Supplier/Integrator Management
  • Negotiation and Contract Management
  • Requirements and technical Change Management
  • Interim Management
  • Business Analysis Techniques and Information Engineering Methodology: BPR – Business Process Reengineering, BPM – Business Process Management, Entity Relationship Diagramming / Data Analysis
  • Workshops and Lecturing
  • Start-up Support

His core competence is located wherever business and IT integrate – or not. Ralf is familiar with both worlds: management and technology. Customers and colleagues describe him as follows

  • Flexible in regard to roles and challenges
  • Dedicated to project success only; absolutely free of profile neuroses
  • Pragmatic: simply does what needs to be done, from strategy and concepts to operational tasks, from individual to team jobs
  • Goal-driven (“fire and forget”) and self-motivated
  • “The soft facts are the hard facts”
  • Rather integrating than separating
  • Vast international travelling is not a constraint.

Skills

  • It For Managers
  • New Venture Creation / Entrepreneurship
  • Project And Change Management
  • Multicultural Management

Languages

German
Native
English
Advanced
Spanish
Advanced
French
Advanced

Education

Apr 2015 - Jul 2020

International School of Management

PhD – Doctor of Philosophy in International Business Management · International Business Management · Shanghai, China

Apr 2002 - Mar 2005

International School of Management

DBA - Doctor of Business Administration · Business Administration · Shanghai, China

Jun 1991 - Oct 1994

Graduate School of Business Administration Zurich

MBA - Master of Business Administration · Business Administration · Zürich, Switzerland

...and 1 more
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