Thorsten H.
Partner (Self-Employed Entrepreneur)
Experience
Partner (Self-Employed Entrepreneur)
Johannes Müller Wirtschaftsberatung (JMWB)
A regionally operating consulting firm for succession planning, crisis management, restructuring, financial communication, and optimizing workflows and processes for corporate management in small and mid-sized businesses.
- Contributed to the development of a more holistic consulting market approach
- Various presentations on HR topics in mid-sized businesses
- Contact person for all staffing matters
Senior Partner (Self-Employed Entrepreneur)
HR-Expertgroup Executive Search & Consulting
Industry-specific identification, approach, and recommendation of top performers for specialist and leadership positions.
IT business consulting**
Selective acceptance of interim mandates in executive leadership roles (project management, IT leadership, CIO; IT department head, CTO; CDO etc.)
Focus: holistic IT and infrastructure management
IT service management; IT service processes
Leadership coaching for internal succession candidates or recruiting from the market through proven direct approaches
Analysis of the current state of the IT organization in terms of maturity level and measures to be derived with cost-benefit estimates:
Infrastructures
Applications
Business continuity
Employee professionalization
Data center
Backup concept effectiveness
Compliance requirements
IT strategy development
HR consulting**
High-quality HR consulting solely on the basis of retainers in IT, digitalization, and the CFO stack
Filling critical positions with target annual salaries from €90,000
Various VP and SVP level roles (HR, IT, CFO stack, etc.)
Leadership positions (functional or disciplinary)
Intensive consulting and briefing workshops with top management on the position/role to be advertised
General Manager (Executive Management)
Seeburger AG
World-leading software company in all aspects of B2B communication with 11 national subsidiaries and locations in 21 countries. 730 employees, €100 million revenue (2017). Reporting line: to CEO and founder Bernd Seeburger; after his departure, to CFO Friedemann Heinz.
Holistic development of the company and its administration
Leading, developing, and optimizing divisions: controlling, commercial order processing and inside sales, invoicing, and general administration
Central CRM system including the development team
Central IT, IT procurement, IT desktop services, and management of customer data centers for managed services and cloud applications
Central marketing for all products and solutions regarding corporate identity (CI), company positioning, and corporate communication
Head of the SAP product division, product strategy, market positioning, and financial management as a business unit with associated sales and development teams
Management of the CISO and ITSecO as staff functions
Risk management and routing of tasks to external law firms
Business management of subsidiaries
Business management of service projects (workload, KPIs, project management, and documentation)
Further development and optimization of reporting systems and internal processes
KPI analysis, tracking deviations from the plan, and managing corresponding countermeasures and improvements; initiator for efficiency and cost awareness
Responsible for planning and budgeting based on the company strategy
Analysis and documentation of all business processes; implementation of these potentials to increase efficiency
Conducted a review and partial redesign of the change process
Building and expanding own sales units
Introduction and coaching of middle management (marketing, SAP, inside sales)
Increased service quality of the entire organization by introducing ISAE3402 audits; implemented compliance
Successful re-certifications for ISO 9001 and 27001
Interim assignment as Director of Global Infrastructure Management
CGI Deutschland Ltd. & Co. KG
Fifth largest IT service provider, 68,000 employees in 40 countries, 400 locations, 10 billion CAD revenue per year; in Germany: 2,300 employees. Reporting line: VP Outsourcing as practice leader.
Responsible for the Global Infrastructure Management unit, >140 employees, 8 teams, 4 locations, 10 direct reports
Management of the two data centers in Germany (Bremen)
Review and redesign of ITIL processes
Stabilization and quality assurance of delivery units with a focus on professionalization
Efficiency and productivity improvement
Sustainability
Customer and employee satisfaction
Establishment of a new strategic delivery site in Erfurt
Introduction of ISAE3402 compliance into the organization by the end of 2015
Transformation of the custom-made approach into industrialized service processes
Evaluation of a new strategic data center site in Germany
Definition of architectures and holistic operation of the infrastructure
Procurement and rollout
Comprehensive operation of customer IT including field service tasks in full outsourcing
Operation of IBM host environments, AS/400, Unix variants (AIX, Sun, Linux), as well as Intel-based architectures, plus storage and backup solutions
Operation of Oracle database applications and SAP
Citrix farms and cloud environments, ESX hosts, Exchange, Notes
Management of business partners and suppliers
Point of contact for the works council
Sales, bid management, presales, and project management
Service management, networks, and trainee program
Recruiting and staffing for the area
Management and individual development of managers
Established the service desk as a separate value creation pillar after its spin-off from the department
Initiated a project to review and redesign ITIL processes
Designed and budgeted for the holistic professionalization of delivery
Built a network to other business units and customers
Head of Managed Services (authorized officer)
All for One Steeb AG
Top SAP system house in the DACH region, >900 employees, revenue 2012/13: €186.3 million. Reporting line: to the CEO.
Responsible for the Managed Services unit, >120 employees, 9 teams across four levels, 8 locations, 7 direct reports
Management of the two highly available data centers in Frankfurt
Outsourcing services for around 220 customers in the DACH region
Definition, implementation, and quality assurance of sustainable service and data center processes
Introduction of SAS70 / ISAE3402 compliance into the organization
Shaping the service portfolio
Setting strategy and goals for the unit
Ensuring service quality and customer satisfaction
Operation of SAP and non-SAP; >1,900 operating systems; >1,400 SAP instances
Archiving solutions (Easy-Archive; Symantec Enterprise Vault)
Operation of all Citrix farms and private cloud environments
Operation of Microsoft Exchange (>15,000 mailboxes), MS SharePoint, Lync
More than 25,000 supported end users
Management of business partners and suppliers
Responsible for negotiating and procuring external consulting support to cover project-related peak loads
De-escalation internally and externally (employees, internal managers, customers, partners)
Development and coaching of managers
Scaling the Managed Services BU from €31.4 million (FY 2009/10) to €86.8 million (FY 2012/13): growing the team from around 70 employees (2009/10) to >120 employees
Increase of the unit's share of total revenue: 47%
M&A: integration of new team units from the organizational acquisition
Transition of >30 new customers in 2012/2013 into the data center (TCV: €26 million)
Establishment of a PMO
Migration of more than 95% of customer system landscapes to fully virtualized server environments, massive server consolidation
Reduction of power costs in 2013 to the 2009 level (minus 30%)
Standardization and industrialization of the entire operation
Development of a training concept (three modules) for managers at All for One Steeb and successful rollout in the organization
Evaluation of the data center sourcing strategy, selection of potential partners
Head of Individual Customers Business Unit (Member of Management Board, Authorized Signatory)
Sycor GmbH
Mid-sized IT consulting firm > 250 employees, Revenue 2008: €34.1M. Reporting line: Spokesperson of the Management Board.
Overall responsibility for the individual customers business unit, three departments, 25 employees, 8 direct reports with sales and budget responsibility (2007: €3.3M; 2008: €3.57M)
Strategy coaching for colleagues at the US office
Definition and creation based on the BSC model of Kaplan
Dimensions: Finance, Customers, Processes, and Employees
Promotion of the company's global development (USA, Asia)
Support/coaching of staff in building a future new business field
Planning and execution of staff and department strategy workshops
Planning, design, and execution of sales campaigns via telemarketing approach as an external service
Introduction of quality management methods; monitoring processes, strengthening employee accountability
Business development and partner management
Industry-independent SAP consulting
SAP archiving and DMS services (P8 and IBM CM)
Technology and outsourcing services for ERP and archiving
Consulting and development based on ABAP and JAVA (SAP eCommerce)
SAP technology consulting
Taking over key account management
Recruiting new employees, conducting job interviews
Representing the visions, values, and guidelines internally and externally
Exceeded sales targets in 2007 and 2008
Acquired seven new customers for the division in 2008
Achieved highest customer satisfaction scores in 2007 and 2008 (compared to all strategic business units)
Team Leader, Line of Business "Technology Consulting"
itelligence AG
One of the world's leading full-service IT providers in the SAP environment, 1300 employees, Revenue 2005: €139.1M. Reporting line: Head of Line of Business (LoB).
Direct management of 5 employees
Building the "Technical System Solutions" team
Focus: technology consulting beyond classic SAP Basis consulting
Development of the "Citrix" business unit
Conducting personnel development interviews
Business development
IT process consulting
Creation, consulting, and evaluation of IT tenders
Analysis of existing customer contracts with IT service providers and deriving optimization potential
IT strategy consulting and workshops
Citrix presales
Partner management for itelligence – Arxes cooperation
Partner management for itelligence – Avira cooperation
Formation of a high-performing team with diversified tasks
Successful planning and execution of a trade show appearance at the DSAG conference (2005) in Bremen
100% target achievement and value contribution to positive sales development
Successful support of new and existing customers: positive customer satisfaction feedback
Project Manager, Outsourcing Competence Center
itelligence AG
Reporting line: Head of Outsourcing Competence Center.
Participation in building the "Outsourcing & Services" business unit
Participation in setting up the "Outsourcing Competence Center"
Project management in outsourcing transitions
Sales support in presales and independent solution and concept development
Concept creation for server consolidation
Creation of operational manuals
Planning and consulting for in-house IT operations at customer sites
Planning necessary hardware expansions
Project management responsibility for the successful transfer of extensive productive SAP landscapes into outsourcing
SAP Database and System Administrator
it-go! GmbH
Joint venture of SVC AG and Realtech AG; 10 employees. Reporting line: Management Board.
Started as a trainee database and SAP R/3 system administrator, international training over 3 months, language: English
Database and SAP R/3 system administration
Participation in building the operations team
Goal: building an outsourcing business
Took over planning, design, and overall responsibility for the data center move from Walldorf to Bautzen in Sept. 2000 with 12 productive SAP customer systems
Project leadership of 8 employees
Successful implementation in time, in budget, and in quality
Project Office, Information Services
CLAAS KgaA
Europe's largest agricultural machinery manufacturer, 8400 employees, Revenue 1998: DM 2.168B. Reporting line: Head of Information Services.
Project office, SAP R/2 and R/3 project work, process documentation, program maintenance, SAP transport management, translations, training
Conducted user training in England and Hungary
Summary
Experienced IT project manager, team and department leader, and executive with a strong focus on customer orientation and value creation. Develops effective processes, boosts efficiency and sustainability. Defines clear strategies and structures to promote stability and personal accountability. With over 25 years of experience in the IT sector, he delivers lasting solutions through clarity and transparency.
- Selective acceptance of interim mandates in executive leadership roles (project management, IT leadership, CIO; IT department head, CTO; fractional CIO)
- Different scenarios possible: stabilization, managing the status quo, or further developing the department
- Focus: holistic IT and infrastructure management
- Analysis of the current state of the IT organization in terms of maturity level, and development of measures with cost-benefit estimates: infrastructures, applications, business continuity, employee professionalization, data center, backup concept effectiveness, compliance requirements, IT strategy development
- Development and scaling of large organizational units
- Stabilization during transition phases
- Integration management for M&A
- IT service management; IT service processes
- Data center management
- SAP hosting services, SAP HANA, SAP technology services and SAP consulting services, cloud services, IT outsourcing services
- HR: personnel development, suitability diagnostics
- HR: potential analysis, psychometric assessments
- HR: research, recruiting, selection
- Mentoring and coaching of executives and future leaders
- Leadership coaching for internal succession candidates or recruiting from the market through proven direct approaches
Languages
Education
University of Bielefeld
PhD in organic synthetic chemistry · Organic chemistry · Bielefeld, Germany · very good
Westfälische Wilhelms University
Diploma in Chemistry, Organic Chemistry · Chemistry · Münster, Germany
Laurentianum Grammar School, Warendorf
High school diploma (Abitur) · Warendorf, Germany
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