Thorsten Hackfort
Partner
Experience
Partner
Johannes Müller Wirtschaftsberatung (JMWB)
- Regional corporate consultancy for succession planning, crisis management, restructuring, financial communication, and optimization of procedures and processes for corporate governance for small and medium-sized enterprises
- Contributed to developing a more holistic advisory market approach
- Various presentations on HR topics in the mid-market sector
- Point of contact for all personnel placement matters
Senior Partner
HR-Expertgroup Executive Search & Consulting
- Industry-specific identification, outreach, and recommendation of top performers for specialist and management positions
- Selective taking on of interim mandates as senior executive (project management, IT management, CIO, IT department management, CTO, CDO, etc.)
- Holistic IT and infrastructure management
- IT service management and IT service processes
- Leadership coaching for internal succession candidates or direct search recruiting
- Analysis of the current state of the IT organization regarding maturity level and measures with cost-benefit estimation: infrastructures, applications, business continuity, staff professionalization, data center, backup concepts, compliance requirements, IT strategy development
- High-quality HR consulting based on exclusive mandates in IT, digitalization, and CFO stack
- Filling critical positions with annual target salaries starting at €90,000
- Intensive consulting and briefing workshops for top management
General Manager
Seeburger AG
Holistic development of the company and administration
Leadership, development, and optimization of the divisions: controlling, commercial order processing and internal sales, invoicing, and general administration
Central CRM system including development team
Central IT, IT procurement, IT desktop services, and management of customer data centers for managed service and cloud applications
Central marketing regarding corporate identity, market positioning, corporate communications
Leadership of the SAP product division with product strategy and market positioning
Management of the CISO and ITSecO as staff units
Risk management and channeling of tasks to an external law firm
Business management of subsidiaries and service projects
Further development and optimization of reporting systems and internal processes
KPI analysis and management of countermeasures and improvements
Responsible for planning and budgeting
Analysis and documentation of all company processes and implementation of efficiency potentials
Review and partial redesign of the change process
Establishment and expansion of own sales units
Introduction and coaching of middle management
Raising service quality through the introduction of ISAE3402 audits and compliance
Successful re-certification to ISO 9001 and 27001
Director Global Infrastructure Management
CGI Deutschland Ltd. & Co. KG
Responsible for the Global Infrastructure Management business unit with over 140 employees, 8 teams across 4 locations, and 10 direct reports
Management of the two data centers in Bremen
Review and redesign of ITIL processes
Stabilization and quality assurance of delivery units with a focus on professionalization, efficiency, and productivity improvement
Establishment of a new strategic delivery site in Erfurt
Introduction of ISAE3402 compliance and transformation into industrialized service processes
Evaluation of a new strategic data center location and definition of architectures
End-to-end operation of client IT including field service tasks in full outsourcing
Operation of host environments (IBM, AS/400, Unix derivatives, Intel architectures), storage and backup solutions, Oracle and SAP applications, Citrix farms, cloud environments, ESX hosts, Exchange, Notes
Management of business partners and suppliers, as well as point of contact for the works council
Sales, bid management, pre-sales, project management, service management, networks, trainee program, recruiting and staffing, and leadership and development of managers
Establishment of the service desk as its own value creation pillar
Launched a project to review and redesign ITIL processes
Concept development and budget planning to professionalize delivery
Building a network to other business units and clients
Head of Managed Services
All for One Steeb AG
Responsible for the Managed Services division with over 120 employees in 9 teams across four levels at 8 locations and 7 direct reports
Management of two highly available data centers in Frankfurt
Outsourcing services for around 220 customers in the DACH region
Definition, implementation, and quality assurance of sustainable service and data center processes
Introduction of SAS70 / ISAE3402 compliance
Design of the service portfolio and setting of strategy and goals
Ensuring service quality and customer satisfaction
Operation of SAP and non-SAP (>1900 operating systems, >1400 SAP instances), archiving solutions, Citrix farms, private cloud, Microsoft Exchange, SharePoint, Lync for over 25,000 end users
Management of business partners and suppliers
Negotiation and procurement of external consulting support, as well as de-escalation and coaching of executives
Scaling the division from €31.4M to €86.8M in revenue and growing the organization from 70 to over 120 employees
Increasing the division’s share of total revenue to 47%
Integration of new team units through M&A
Transition of over 30 new customers into the data centers (TCV: €26M)
Establishment of a PMO and massive server consolidation
Reduction of electricity costs by 30%
Standardization and industrialization of operations, as well as leadership training program
Evaluation of data center sourcing strategy
Head of Individual Customers Business Unit
Sycor GmbH
Overall responsibility for leading the Individual Customers business unit with three departments, 25 employees and 8 direct reports, including budget responsibility
Strategy coaching for the US branch
Defining and setting goals based on the BSC model (Finance, Customers, Processes, Employees)
Promoting the company's global growth (USA, Asia)
Planning and conducting employee and department strategy workshops as well as telemarketing sales campaigns
Introducing quality management methods and strengthening employee ownership
Business development and partner management
Industry-independent SAP consulting, SAP archiving and DMS services as well as outsourcing services
Consulting and development based on ABAP, JAVA and SAP eCommerce
Key account management and recruiting new employees
Overachieved sales targets in 2007 and 2008
Acquired seven new clients in 2008
Achieved the highest customer satisfaction ratings among all strategic business units
Team Lead Technology Consulting
itelligence AG
Direct leadership of 5 employees and building the team "Technical System Solutions"
Technology consulting beyond classic SAP basis consulting and setting up the Citrix business unit
Conducting staff development interviews and business development
IT process consulting, preparing and evaluating IT tenders
Analyzing customer contracts with IT service providers and identifying optimization potential
IT strategy consulting and workshops, Citrix presales, as well as partner management with Arxes and Avira
Formed a high-performing team with diversified tasks
Successfully planned and executed a trade show presence at the DSAG conference 2005
100% target achievement and positive contribution to sales growth
Positive customer satisfaction feedback
Project Manager Outsourcing Competence Center
itelligence AG
Contributed to building the Outsourcing & Services division and the Outsourcing Competence Center
Led projects in outsourcing transitions and supported presales through independent solution and concept development
Created concepts for server consolidation and wrote operations manuals
Planned and advised on in-house IT operations for clients as well as hardware expansion planning
Successfully migrated large productive SAP landscapes to outsourcing
SAP Database and System Administrator
it-go! GmbH
Trainee in international database and SAP R/3 system administration (language: English)
Assisted in building the operations team with a focus on outsourcing business
Planned, designed and had full responsibility for the data center relocation from Walldorf to Bautzen with 12 productive SAP customer systems
Led 8 employees as project manager and successfully delivered on time, within budget and with quality
Project Office Information Services
CLAAS KgaA
SAP R/2 and R/3 project work, process documentation, program maintenance and transport management in SAP
Translations and user training
Conducted user training in England and Hungary
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (16.5 years), Professional Services (12 years), and Agriculture (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (24 years), Strategy (15.5 years), Operations (14 years), Project Management (11.5 years), Human Resources (8.5 years), and Sales (4.5 years).
Summary
Experienced IT project manager, team and department leader, and executive with a strong focus on customer orientation and value creation. Develops effective processes, increases efficiency and sustainability. Defines clear strategies and structures to promote stability and personal accountability. With over 25 years of experience in the IT sector, he creates sustainable solutions through clarity and transparency. Industry expertise in software, IT services, SAP system house, IT consulting, and manufacturing SMEs
Skills
- It
- Digitalization
- Coo
- Cio, Fractional Cio
- Executive Management
- Department Management
- General Management
- It Project Management
- It Risk Management
- It Compliance
- It Service Management
- M&a
- Transformation
- Fractional Leadership
- Business Succession
- Personnel Development
- Hr Consulting
- Ms 365
- Sap R/3 Basis, Sap Technology, Sap Application Knowledge
- Sap And Db Administration Oracle And Ms-sql
- Visio
- Ms Project
- It Infrastructure
- It Topologies
- Itsm Processes
- It Interim Management (Department Management, Coo, Cio, Ceo Etc.)
- Vacancy Bridging
- It Risk Management
- It Compliance
- It Sustainability
- Transition & Transformation
- Supporting Make-or-buy Decisions
- It-specific Consulting
- Analyses (Healthcheck)
- Recommendations For Action In Restructuring, Turnaround, M&a Projects
- Strategic, Motivating Communication
- Enabling And Empowerment
- Selective Taking On Of Interim Mandates As Senior Executive (Project Management, It Leadership, Cio; It Department Management, Cto; Fractional Cio)
- Stabilizing, Maintaining The Status Quo, Or Developing It Departments
- Holistic It And Infrastructure Management
- Analysis Of The Current State Of The It Organization Regarding Maturity Level And Derivation Of Measures With Cost-benefit Estimation
- Infrastructures
- Applications
- Business Continuity
- Professionalization Of Personnel
- Data Center
- Effectiveness Of Backup Concepts
- Compliance Requirements
- It Strategy Development
- Development And Scaling Of Large Organizational Units
- Stabilization During Transitional Phases
- M&a Integration Management
- It Service Management
- It Service Processes
- Data Center Management
- Sap Hosting Services
- Sap Hana
- Sap Technology Services
- Sap Consulting Services
- Cloud Services
- It Outsourcing Services
- Hr: Personnel Development, Aptitude Diagnostics
- Hr: Potential Analysis, Psychometric Analyses
- Hr: Research, Recruiting, Selection
- Mentoring And Coaching Of Executives And Junior Leaders
- Leadership Coaching For Internal Succession Candidates
- Direct Search In Recruiting
Languages
Education
Bielefeld University
PhD in Organic Chemistry · Chemistry · Bielefeld, Germany · very good
University of Münster
Diploma in Organic Chemistry · Chemistry · Münster, Germany
Laurentianum High School, Warendorf
Abitur (German high school diploma) · Warendorf, Germany
Profile
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Thorsten based?
What languages does Thorsten speak?
How many years of experience does Thorsten have?
What roles would Thorsten be best suited for?
What is Thorsten's latest experience?
What companies has Thorsten worked for in recent years?
Which industries is Thorsten most experienced in?
Which business areas is Thorsten most experienced in?
Which industries has Thorsten worked in recently?
Which business areas has Thorsten worked in recently?
What is Thorsten's education?
What is the availability of Thorsten?
What is the rate of Thorsten?
How to hire Thorsten?
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Partner
Nearby freelancers
Professionals working in or nearby Gütersloh, Germany
