Oliver V. - Interim Manager and Business Consultant

Go to Website

Hamburg, Germany

Experience

Jan 2025 - Present

1 year

Interim Manager and Business Consultant

Self-employed Interim Manager and Business Consultant

Developed a market entry strategy for the claims division of an insurance service provider.
Analyzed and optimized existing claims processes.
Defined management metrics and KPIs to improve performance and efficiency.
Advised management on market positioning and process digitization.
Led an IT team of 13 employees on an interim basis at Sparkasse.
Ensured stable IT operations and managed external IT service providers.
Led regulatory projects to implement the DORA regulation.
Prepared and supported an IT security audit.
Managed change and moderated conflicts in a challenging transformation environment (FI Migration).

Jan 2021 - Dec 2024

4 years

Director Operations

Auto Fleet Control GmbH

Managed operational day-to-day claims management business: €85 M revenue, €30 M purchasing volume per year, 140 000 customers, 60 000 claims per year, 60 FTE, 6 direct reports.
Responsible for seamless service delivery from claim intake and immediate assistance through repair coordination to creditor and debtor receivables management.
Managed procurement and vendor management of five workshop networks with 400 workshops and additional service providers (call centers, assistance services, car rental, towing, appraisers, lawyers).
Implemented customer journey and lean management by aligning operations, supply chain, sales, and product using Net Promoter Score, establishing and KPI-driven evolving NPS system to empower management to identify and implement changes.
Introduced an AI-driven repair process that fundamentally transformed a 25-year-old process, reducing cycle times and costs by over 30%, and developed an AI-based customer service chatbot, decreasing call volume by 25% while maintaining constant NPS.
Conducted supplier management by inventorying all suppliers, focusing and consolidating volume, doubling workshops to 150, removing the bottom 15%, defining best practices and new process standards, and continuously analyzing data to improve repair order management, resulting in improved cycle times, total cost of ownership, NPS, and profitability.
Developed and implemented a value-based leadership approach to evolve corporate culture and develop leaders, departments, and teams.

Jan 2019 - Dec 2021

3 years

Managing Director

EuroPro Gesellschaft für Data Processing mbH

Managed digital transformation and revenue growth of a unit generating €10 M annual revenue, with 30 employees and 400 B2B customers.
Introduced new profitable products, increasing sales rate by 15% and profitability by 20%.
Implemented a fully automated system for resident registration office inquiries, significantly reducing processing times and markedly increasing efficiency.

Jan 2017 - Dec 2021

5 years

Executive Director Data & Insights

CRIF Bürgel

Led day-to-day operations of a credit reporting agency with 240 employees across five German locations, one in Slovenia, and one in Turkey; managed €15 M OPEX and group-wide data procurement of €14 M.
Reduced OPEX by 20% via building international service hubs with 110 FTE in Slovenia and Turkey, closing four German sites, creating a social plan, standardizing and transitioning operations, and leading change management; built a Data & Analytics center with 15 FTE in Italy.
Led platform development to replace a 30-year-old ERP in 15 months; responsible for development, GoLive, and stabilization of a new records management system in an international, cross-functional team (Germany, Italy, Poland, Slovenia, Slovakia).
Implemented a data lake system to improve data quality and value creation; consolidated data source procurement, significantly reducing purchasing costs and improving data usage.

Jan 2016 - Dec 2017

2 years

Senior Manager Strategy and Business Transformation

Barclays Bank

Implemented agile organizational principles in IT and business to improve quality and collaboration.
Led the PMO for structured coordination and implementation of all Brexit measures.
Managed a program for significant cost reduction.

Jan 2014 - Dec 2016

3 years

Head of Fraud Operations

Barclays Bank

Managed €4 M annual fraud risk, four team leaders, and 85 employees.
Responsible for fraud prevention, anti-money laundering, and counter-terrorist financing.
Developed quality and performance management areas.
Designed a new organizational structure and processes and outsourced 15 employees.

Jan 2011 - Dec 2014

4 years

Head of Loan Operations

Barclays Bank

Managed €120 M credit volume, €10 M cross-selling, six managers, and 100 FTE.
Responsible for active phone sales of installment loans and add-on products, credit assessment, transaction processing, and servicing existing customers and distribution partners.
Introduced innovative sales processes, increasing annual installment loan volume by over 30% to €120 M and achieved profitability through cross-selling of heavily regulated insurance products.

Jan 2010 - Dec 2011

2 years

Head of Continuous Improvement

Barclays Bank

Managed the bank’s process management function with eight employees.
Reorganized by integrating sales and service departments to enhance performance and customer experience, implementing end-to-end processes and sales incentives, and forming mixed teams based on the First Point of Contact Resolution principle.

Jan 2009 - Dec 2011

3 years

Senior Change Manager

Barclays Bank

Co-led program management of the bank, overseeing four business analysts and project managers.
Managed SAP HR implementation, installment loan platform introduction, profitability improvements for credit cards in key product lines, and implemented a strategic risk management system.

Jan 2007 - Dec 2008

2 years

Senior Management Consultant

Capgemini Deutschland GmbH

Implemented a strategic risk management platform in commercial banking for a Landesbank.
Planned growth strategy and product launch for a British banking and insurance group.
Defined and implemented a compliance and risk management system considering existing process and domain architecture and risk aspects for a large German insurance group.

Jan 2002 - Dec 2008

7 years

Senior Project Manager

Atradius Credit Insurance

Standardized customer care processes in a post-merger project, responsible for concept, development, and implementation of a cross-border CRM system.
Served as test coordinator for data migration of contract portfolios and functional extension of the record system in France, Belgium, and Luxembourg.
Led a subproject to implement unified project governance based on PRINCE2.

Jan 2001 - Dec 2002

2 years

Product Manager

Gerling Insurance

Developed insurance products for digital marketplaces.

Summary

Results-oriented and execution-focused CEO and COO with over 15 years of experience.
Responsible for business units with revenues of €80-120 million, OPEX of €10-30 million; spans of control from 60 to 240 employees, purchasing volumes between €15-30 million.
Extensive expertise in developing and implementing efficiency improvement and cost reduction programs, optimizing the value chain and enhancing customer experience, as well as in strategic and operational leadership of business transformations, post-merger integrations and data-driven process automation.
Experience in owner-managed mid-sized companies and international corporations.